Nexon.com is a multinational video game company that mainly develops and publishes online games. Founded in 1994, Nexon has gained popularity for its games like MapleStory, KartRider, and Dungeon Fighter Online. The company has offices and subsidiaries in various countries around the world, including Japan, South Korea, and the United States. The website provides information regarding Nexon's latest developments, new releases, and updates about its ongoing games, and services. It also offers job opportunities, customer support, game reviews, and community forums for players. Nexon.com is a must-visit website for gamers who love online multiplayer games.
Nexon’s Virtual Worlds make use of live, in-game operations to provide ongoing content and manage service. Nexon Live Operations helps engage players over years and, in some cases, decades.en.wikipedia.orgNexon is a pioneer in free-to-play online Virtual World games which operate in contrast to games that require a large initial payment and offer a comparatively short life cycle.
But Nexon terminated the service of the game one year later. Though, We can hope that it will not be the case for a title already famous in Japan.gamingonphone.comIt is not the first time that Nexon is targeting regional releases for more game popularity. In 2015, Nexon released Ghost in the Shell Online exclusively in North America and Europe.
Thank you! We are proud of the culture we built and continue to look for ways to make it a friendly, diverse, and inclusive place to work at. We will evaluate areas where we can improve as well. Hi!glassdoor.comNexon is a large company based in Korea. Therefore, in Nexon America, you can feel a little distant from the primary decision-makers, and nearly all large decisions must pass through them.
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EncryptedSite is Encrypted
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CountryHosted in Korea, Republic of
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CityIncheon, Incheon
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Latitude\Longitude37.4562 / 126.729 Google Map
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Traffic rank#3,761 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
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Traded asTYO,:,3659
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FoundedDecember 26, 1994,Seoul,,,South Korea
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FoundersKim Jung-ju,Jake Song
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HeadquartersMinato-ku,,,Tokyo,,,Japan
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Key peopleOwen Mahoney,Shiro Uemura,Patrick Söderlund,Kevin A. Mayer
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OwnerNXC (46.7%)
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Number of employees7,067 (Dec. 2021)
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Romanized nameKorean RR,: Jusikhoesa Nekseun,Japanese Hepburn,: Kabushiki gaisha Nekuson
#3,761
28 yrs
Korea, Republic of
Nexon, a world leader in online games, is building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world...
Nexon America is a leader in online gaming and award-winning publisher of renowned MMORPGs MapleStory, Mabinogi and Vindictus, which have gone on to break records and captivate players, and the company was recognized as a Great Place to Work-Certified™ company in February 2022 for 2 years in a row! With new projects on the horizon, Nexon America maintains the pioneering and innovative spirit of its parent company, Nexon, employing its player-first approach, while designing the best possible gameplay experiences for the western market.
SUMMARY OF POSITION:
The Player Support Specialist is responsible for answering escalated T2 tickets and passing judgment upon questioned accounts. As a true advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain a high level of player satisfaction, review our Help Centers and draft knowledgebase articles as needed, create and revise policies, assist with in-game GM events, and provide coaching or answer any inquiries from outsourced agents.
We are currently working in the office 2-3x a week in a hybrid work model.
JOB RESPONSIBILITIES:
• Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America’s company policy
• Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production
• Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review. Host weekly calls with OS Team to keep agents up-to-date with new game content, events, emerging issues, etc.
• Create and streamline new or existing processes for internal use as well as update and create player-facing documentation for our Help Centers
• Test existing live game operation tools and request new tool features or updates to Production as needed
• Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.
• Other duties as assigned
Work Experience
• 1 year of game industry Customer Support experience (required)
Education, Professional Training, Technical Training or Certification
• College degree or equivalent game-related work experience preferred
Knowledge/Skills
• Good communication skills
• Excellent writing skills
• Good typing skills
• Proficient with Microsoft Office (Word, Excel)
• Proficient with GSuite products
• Customer Relationship Management tool experience preferred (Zendesk, Salesforce, etc.)
• JIRA, Confluence experience preferred
Management has the right to add or change duties and job requirements at any time.
Nexon’s benefits and perks:
We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (hourly)
The base salary range for this position in El Segundo, CA is $20.00 - $22.00 hourly.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only Show more details...
Nexon, a world leader in online games, is building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world...
Nexon America is a leader in online gaming and award-winning publisher of renowned MMORPGs MapleStory , Mabinogi and Vindictus , which have gone on to break records and captivate players, and the company was recognized as a Great Place to Work-Certified™ company in February 2022 for 2 years in a row! With new projects on the horizon, Nexon America maintains the pioneering and innovative spirit of its parent company, Nexon, employing its player-first approach, while designing the best possible gameplay experiences for the western market.
SUMMARY OF POSITION:
The Associate Producer is responsible for supporting the live game service of MapleStory within Nexon America. This includes executing the vision of the Producer and collaborating with a variety of cross-functional teams including game developers, marketing, DevOps, QA, platform, player support, community, design, content, and localization teams to ensure smooth development and publishing of high-quality online games.
We are currently working in the office 2-3x a week in a hybrid work model.
JOB RESPONSIBILITIES:
• Work with the Producer to collaborate on the direction and strategy of the game, ensure a healthy developer/publisher relationship; maintain alignment on goals and deliverables
• Owns specific areas the of live service process and coordinates tasks, resources, and dependencies with various internal teams (DevOps, Community, Player Support, Platform, Infosec, QA, Localization, and Content), as well as external teams (game developer, third party partners) to deliver on Producer’s objectives in timely manner
• Ensure that the game requirements, scope, schedule, and operations status are communicated to the developers and internal teams
• Create and maintain production schedules and roadmaps with foresight and acute project awareness; ensure support of development schedules and roadmaps by promoting active collaboration between internal stakeholders
• Have awareness of the duties and tasks of other Production team members, and identify areas of collaboration for high quality results
• Reviews all relevant metrics to gauge health of game (Key Performance Indicators, ban/ticket count, community reports, server stats, etc.) to identify and propose solutions for current and/or potential issues. Collaborate with teams to overcome issues and improve the overall service and product quality
• Develop and maintain a high understanding of the project to provide informed feedback and understand player needs; identify and support improvements to any internal and external processes
• Other duties as requested by the Producer
Work Experience
• 3+ years of game production/development experience
• 1+ years of live game experience preferred
Education, Professional Training, Technical Training or Certification
• Bachelor’s degree or equivalent experience
Knowledge/Skills
• Proven production experience on high quality games
• Proven ability to work with cross-functional/cross-organizational teams
• Strong collaboration and conflict resolution skills
• Excellent written, communication and interpersonal skills
• Exceptional project management, time management and problem-solving skills
• Strong experience providing qualitative and productive game design feedback
• Strong research and analytical skills, including the ability to discern actionable and meaningful insights from data analysis
• Experience with and strong understanding of online games environment, including live games and online game player behavior
• Strong understanding of online multi-platform games
• Strong understanding of the game industry including emerging trends, with a focus on the markets served by Nexon
• High-level understanding of online environments and processes required to maintain high uptime
• Proficient with project management software such as JIRA, Slack, Teams, Sharepoint, Confluence
• Work well under pressure in a fast-paced environment
Management has the right to add or change duties and job requirements at any time.
Nexon’s benefits and perks:
We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (annually)
The base salary range for this position in El Segundo, CA is $60,480.00 - $90,720.00 annually.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only Show more details...
Nexon, a world leader in online games, is building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world...
Nexon America is a leader in online gaming and award-winning publisher of renowned MMORPGs MapleStory, Mabinogi and Vindictus, which have gone on to break records and captivate players, and the company was recognized as a Great Place to Work-Certified™ company in February 2022 for 2 years in a row! With new projects on the horizon, Nexon America maintains the pioneering and innovative spirit of its parent company, Nexon, employing its player-first approach, while designing the best possible gameplay experiences for the western market.
SUMMARY OF POSITION:
The HR Business Partner is responsible for aligning business objectives with employees and management in designated business units. The position forms partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HR Business Partner will have both large, corporate HR experience and start-up experience with an ability to think both strategically and broadly, but capable and willing to take a hands-on approach to tackle multiple, competing priorities.
We are currently working in the office 2-3x a week in a hybrid work model.
JOB RESPONSIBILITIES:
• Provide full-cycle business partner support; establish and maintain an intimate understanding of the organization and talent
• Support business leaders in the areas of talent planning, learning and development, performance management, employee relations, and change management
• Design and deliver workshops, or similar types of training and courses as well as defining learning & development programs
• Partner closely with HR Operations and Talent Acquisition teams to strategically implement and drive processes and programs to enhance company performance along with employee’s workplace experience
• Other duties as assigned
Work Experience
• 5+ years of experience in HR
• 2+ years of experience in a HR Business Partner or L&D capacity
• Solid understanding and exposure in all areas of HR, specifically in Learning & Development, Leadership Development, Change Management, Employee Relations, Performance Management, and Talent Acquisition
• Experience in designing and delivering employee development trainings, workshops, and related programs
• Strong organizational and communication skills
Education, Professional Training, Technical Training or Certification
• Bachelor's degree in HR or related field
Knowledge/Skills
• Strong organizational and communication skills
• Knowledge of federal and state employment laws
• Strong analytical and problem-solving skills
Management has the right to add or change duties and job requirements at any time.
Nexon’s benefits and perks:
We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (annually)
The base salary range for this position in El Segundo, CA is $88,000 - $132,000 annually.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only Show more details...