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Most recent job postings at Northwestern Medicine
via Northwestern Medicine
posted_at: 2 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $16.51 + per hour.
Description
The Phlebotomist reflects the mission, vision, and
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $16.51 + per hour.
Description
The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Phlebotomist provides technically expert phlebotomy service by accurately collecting blood specimens by venipuncture or micro techniques for laboratory analysis. This role must consistently demonstrate concern and understanding of the patient and promote their comfort and well being while obtaining specimens. This position provides point of care testing, collects various non-blood specimens, and performs check-in responsibilities.
Responsibilities:
• Greets patients, maintains patient flow, completes accurate voucher information, prepares labels and verifies patient demographic data.
• Assesses the condition of patients to determine the most effective way to obtain samples.
• Verifies test requests and investigates ambiguous information before proceeding.
• Prepares appropriate supplies and obtains sample.
• Instructs patients in the collection of various non-blood specimens (urine culture, 24-hour urines, ova/parasites and stools).
• Ensures accurate voucher information, prepares completed samples for courier, and processes drop-offs
• Investigates lost, broken, mislabeled, incorrectly identified or otherwise unsatisfactory specimens and follows through to resolution.
• Verifies that supplies and stock are adequate and disseminated upon delivery.
• Answers phone, and responds appropriately to requests for information.
• Maintains and performs quality assurance on equipment (centrifuge, refrigerator, incubator).
• May perform other duties as assigned.
Qualifications
Required:
• American Society for Clinical Pathology (ASCP), National Certification Agency for Laboratory Professionals (NCA), or other nationally recognized organization certification.
• Basic Life Support (American Heart Association) certification.
• Diploma or certification of completion from an approved program in phlebotomy or approved equivalent relevant experience.
• Zero (0) to two (2) years’ experience in a relevant role.
Preferred:
• Previous experience in a hospital or clinic environment.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $16.51 + per hour.
Description
The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Phlebotomist provides technically expert phlebotomy service by accurately collecting blood specimens by venipuncture or micro techniques for laboratory analysis. This role must consistently demonstrate concern and understanding of the patient and promote their comfort and well being while obtaining specimens. This position provides point of care testing, collects various non-blood specimens, and performs check-in responsibilities.
Responsibilities:
• Greets patients, maintains patient flow, completes accurate voucher information, prepares labels and verifies patient demographic data.
• Assesses the condition of patients to determine the most effective way to obtain samples.
• Verifies test requests and investigates ambiguous information before proceeding.
• Prepares appropriate supplies and obtains sample.
• Instructs patients in the collection of various non-blood specimens (urine culture, 24-hour urines, ova/parasites and stools).
• Ensures accurate voucher information, prepares completed samples for courier, and processes drop-offs
• Investigates lost, broken, mislabeled, incorrectly identified or otherwise unsatisfactory specimens and follows through to resolution.
• Verifies that supplies and stock are adequate and disseminated upon delivery.
• Answers phone, and responds appropriately to requests for information.
• Maintains and performs quality assurance on equipment (centrifuge, refrigerator, incubator).
• May perform other duties as assigned.
Qualifications
Required:
• American Society for Clinical Pathology (ASCP), National Certification Agency for Laboratory Professionals (NCA), or other nationally recognized organization certification.
• Basic Life Support (American Heart Association) certification.
• Diploma or certification of completion from an approved program in phlebotomy or approved equivalent relevant experience.
• Zero (0) to two (2) years’ experience in a relevant role.
Preferred:
• Previous experience in a hospital or clinic environment.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 2 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $30.89 + per hour.
Description
The Histotechnologist reflects the mission, vision,
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $30.89 + per hour.
Description
The Histotechnologist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Performs cassette-log reconciliation.
• Initiates appropriate programs on conventional and microwave tissue processors.
• Recognizes, resolves, and documents standard processor alarms.
• Embeds biopsy, routine surgical, and autopsy tissues per SOP.
• Recognizes adequacy of processing. Identifies and orients tissues correctly.
• Documents tracking and quality issues on embedding log.
• Performs and documents routine paraffin block reconciliation.
• Prioritizes blocks based on established guidelines.
• Operates microtome per SOP.
• Determines appropriate block orientation and alignment, knife angles, and settings to obtain representative sections.
• Recognizes acceptable vs. unacceptable sections; evaluates instances in which specific tissue might require a deviation from standard procedures to insure diagnostic sections are produced.
• Documents blocks cut in laboratory information system.
• Operates automated instrumentation to stain and coverslip microscopic slides.
• Performs manual methods during instrument downtimes.
• Recognizes, resolves, and documents unacceptable staining and coverslipping results and/or instrument failure.
• Labels slides, collates with paperwork, and submits to appropriate pathologist or resident.
• Documents appropriate tracking information.
• Performs special staining techniques using automated instrumentation and manual methods.
• Identifies appropriate positive and/or negative controls.
• Evaluates stains microscopically for acceptable results.
• Identifies and corrects staining deficiencies.
• Documents stains and quality issues.
• Performs and/or assists with gross examination, dissection, and selection of representative tissue for microscopic examination for designated specimens.
• Verifies that specimen and requisition labeling match prior to examination.
• Resolves discrepancies prior to gross examination and escalate to supervisor when necessary.
• Utilizes dictation equipment to document description per procedure.
• Verifies specimen identify matches cassette identity prior to submission of tissues.
• Documents cassettes and tissues accurately and legibly on logs and in LIS.
• Maintains specimen integrity and accurate legible specimen identification throughout all technical and clerical processes.
• Records all documentation consistently and legibly.
• Maintains manual and electronic records for easy retrieval of data as necessary.
• Investigates, escalates, and documents any discrepancies or unresolved issues appropriately.
• Prioritizes technical workload based on assignment or established priorities, responds effectively to changes in workflow adjusting work to incorporate STAT requests or fluctuations in work volume.
• Exercises independent judgment in the performance of technical responsibilities.
• Practices the proficient and safe use of all equipment necessary for the completion of all duties and responsibilities within defined turn-around times.
• Performs required Quality System responsibilities including initiating Quality Investigation Reports.
• Cleans, disinfects, performs, and documents routine equipment and instrument per SOP.
• Reports equipment or instrument malfunctions appropriately.
• Maintains a clean and safe work environment to ensure efficient workflow and compliance with all regulatory requirements.
• Cleans and disinfects laboratory areas per SOP.
• Performs minor spill cleanup per SOP when necessary.
• Monitors laboratory inventory to ensure supply levels are appropriate and adequate.
• Notifies coordinator promptly of any supply issues.
• Fosters department and laboratory teamwork through effective communication.
• Participates in Safety and Infection Control activities.
• Follows all required safety procedures, assumes a proactive role in laboratory safety.
• Takes initiative for personal development by attending teleconferences, educational sessions, and required meetings, etc.
Additional Functions:
• Performs other duties as assigned.
• Assists in specific process improvement projects.
• Will assist with problem resolution regarding patient specimens including root cause analysis.
EOE including Disabled and Veterans.
Qualifications
Required:
• B.S. degree in the biological, life sciences, medical laboratory technology, or other related field.
• Prior work experience in laboratory support or health related experience.
• HTL (ASCP) certification or HTL (ASCP) eligible. If eligible must pass national certifying exam within one year of employment.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Pay: Based on experience, starting at: $30.89 + per hour.
Description
The Histotechnologist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Performs cassette-log reconciliation.
• Initiates appropriate programs on conventional and microwave tissue processors.
• Recognizes, resolves, and documents standard processor alarms.
• Embeds biopsy, routine surgical, and autopsy tissues per SOP.
• Recognizes adequacy of processing. Identifies and orients tissues correctly.
• Documents tracking and quality issues on embedding log.
• Performs and documents routine paraffin block reconciliation.
• Prioritizes blocks based on established guidelines.
• Operates microtome per SOP.
• Determines appropriate block orientation and alignment, knife angles, and settings to obtain representative sections.
• Recognizes acceptable vs. unacceptable sections; evaluates instances in which specific tissue might require a deviation from standard procedures to insure diagnostic sections are produced.
• Documents blocks cut in laboratory information system.
• Operates automated instrumentation to stain and coverslip microscopic slides.
• Performs manual methods during instrument downtimes.
• Recognizes, resolves, and documents unacceptable staining and coverslipping results and/or instrument failure.
• Labels slides, collates with paperwork, and submits to appropriate pathologist or resident.
• Documents appropriate tracking information.
• Performs special staining techniques using automated instrumentation and manual methods.
• Identifies appropriate positive and/or negative controls.
• Evaluates stains microscopically for acceptable results.
• Identifies and corrects staining deficiencies.
• Documents stains and quality issues.
• Performs and/or assists with gross examination, dissection, and selection of representative tissue for microscopic examination for designated specimens.
• Verifies that specimen and requisition labeling match prior to examination.
• Resolves discrepancies prior to gross examination and escalate to supervisor when necessary.
• Utilizes dictation equipment to document description per procedure.
• Verifies specimen identify matches cassette identity prior to submission of tissues.
• Documents cassettes and tissues accurately and legibly on logs and in LIS.
• Maintains specimen integrity and accurate legible specimen identification throughout all technical and clerical processes.
• Records all documentation consistently and legibly.
• Maintains manual and electronic records for easy retrieval of data as necessary.
• Investigates, escalates, and documents any discrepancies or unresolved issues appropriately.
• Prioritizes technical workload based on assignment or established priorities, responds effectively to changes in workflow adjusting work to incorporate STAT requests or fluctuations in work volume.
• Exercises independent judgment in the performance of technical responsibilities.
• Practices the proficient and safe use of all equipment necessary for the completion of all duties and responsibilities within defined turn-around times.
• Performs required Quality System responsibilities including initiating Quality Investigation Reports.
• Cleans, disinfects, performs, and documents routine equipment and instrument per SOP.
• Reports equipment or instrument malfunctions appropriately.
• Maintains a clean and safe work environment to ensure efficient workflow and compliance with all regulatory requirements.
• Cleans and disinfects laboratory areas per SOP.
• Performs minor spill cleanup per SOP when necessary.
• Monitors laboratory inventory to ensure supply levels are appropriate and adequate.
• Notifies coordinator promptly of any supply issues.
• Fosters department and laboratory teamwork through effective communication.
• Participates in Safety and Infection Control activities.
• Follows all required safety procedures, assumes a proactive role in laboratory safety.
• Takes initiative for personal development by attending teleconferences, educational sessions, and required meetings, etc.
Additional Functions:
• Performs other duties as assigned.
• Assists in specific process improvement projects.
• Will assist with problem resolution regarding patient specimens including root cause analysis.
EOE including Disabled and Veterans.
Qualifications
Required:
• B.S. degree in the biological, life sciences, medical laboratory technology, or other related field.
• Prior work experience in laboratory support or health related experience.
• HTL (ASCP) certification or HTL (ASCP) eligible. If eligible must pass national certifying exam within one year of employment.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 3 days agoschedule_type: Full-time
Description
The Registered Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards...
This role is a registered professional nurse who is accountable for assessment, planning, implementation and evaluation for the care of assigned patients. As a member
Description
The Registered Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards...
This role is a registered professional nurse who is accountable for assessment, planning, implementation and evaluation for the care of assigned patients. As a member of the clinical and work unit team, the Registered Nurse participates in decision making and quality improvement activities which improve patient care outcomes.
Responsibilities:
• Directs patient care provided by support personnel for a specific shift. Identifies changes in patient's physiological condition.
• Communicates patient status to multidisciplinary team members.
• Communicates directly with patient and family about nursing care.
• Provides clinical interventions to meet patient needs.
• Documents the nursing process.
• Assimilates information from multiple sources and implements appropriate action plan to provide safe, quality care.
• Assures safety and security of patients, significant others and staff.
Clinical:
• Demonstrates clinical competence
• Provides direct patient care
• Directs patient care provided by support personnel for a special shift
• Performs ongoing assessment of assigned patients and their significant others biopsychosocial and learning needs
• Contributes to plan of care in coordination with patient care coordinator as appropriate
• Implements appropriate actions to respond to needs of patients and patients significant others
• Monitors and documents the patient's response to therapeutic interventions and progress toward outcomes
• Demonstrates cost effective approach to patient care in terms of equipment, supplies and all other resources
• In all areas of practice follows established policies, procedures and standards of care
• Participates in quality improvement activities.
Professional:
• Demonstrates the following professional attributes
• Exemplifies a professional image in appearance, manner and presentation
• Is an advocate for patients and their significant key others, co-workers, the community and the nursing profession
• Consistently demonstrates accountability
• Champions collaborative practice with co-workers and other disciplines and departments
• Consistently demonstrates compassion to internal and external customers
• Dynamic representative of the nursing profession in internal and external forums
• Integrates theoretical knowledge base and clinical expertise in decision making
• Assumes responsibility for meeting mandatory requirements
• Assumes responsibility for personal development plan and education related to clinical specialty area.
Research:
• Follows research protocols for assigned patients.
AA/EOE.
Qualifications
Required:
• Current license as a Registered Professional Nurse or eligible in the State of Illinois
• Graduated from an accredited school of nursing.
• Certification of BLS CPR.
Preferred:
• One year of experience.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
The Registered Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards...
This role is a registered professional nurse who is accountable for assessment, planning, implementation and evaluation for the care of assigned patients. As a member of the clinical and work unit team, the Registered Nurse participates in decision making and quality improvement activities which improve patient care outcomes.
Responsibilities:
• Directs patient care provided by support personnel for a specific shift. Identifies changes in patient's physiological condition.
• Communicates patient status to multidisciplinary team members.
• Communicates directly with patient and family about nursing care.
• Provides clinical interventions to meet patient needs.
• Documents the nursing process.
• Assimilates information from multiple sources and implements appropriate action plan to provide safe, quality care.
• Assures safety and security of patients, significant others and staff.
Clinical:
• Demonstrates clinical competence
• Provides direct patient care
• Directs patient care provided by support personnel for a special shift
• Performs ongoing assessment of assigned patients and their significant others biopsychosocial and learning needs
• Contributes to plan of care in coordination with patient care coordinator as appropriate
• Implements appropriate actions to respond to needs of patients and patients significant others
• Monitors and documents the patient's response to therapeutic interventions and progress toward outcomes
• Demonstrates cost effective approach to patient care in terms of equipment, supplies and all other resources
• In all areas of practice follows established policies, procedures and standards of care
• Participates in quality improvement activities.
Professional:
• Demonstrates the following professional attributes
• Exemplifies a professional image in appearance, manner and presentation
• Is an advocate for patients and their significant key others, co-workers, the community and the nursing profession
• Consistently demonstrates accountability
• Champions collaborative practice with co-workers and other disciplines and departments
• Consistently demonstrates compassion to internal and external customers
• Dynamic representative of the nursing profession in internal and external forums
• Integrates theoretical knowledge base and clinical expertise in decision making
• Assumes responsibility for meeting mandatory requirements
• Assumes responsibility for personal development plan and education related to clinical specialty area.
Research:
• Follows research protocols for assigned patients.
AA/EOE.
Qualifications
Required:
• Current license as a Registered Professional Nurse or eligible in the State of Illinois
• Graduated from an accredited school of nursing.
• Certification of BLS CPR.
Preferred:
• One year of experience.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 3 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Pharmacy Procurement Coordinator reflects the mission, vision, and values of NM, adheres to the organization's
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Pharmacy Procurement Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Acts in a lead role on behalf of the NMHC Procurement Services Division in the transaction management component for the procurement of medications and other pharmaceutical supplies:
• interacts with management, department and affiliate personnel, physicians, vendors and other suppliers
• Facilitates support of NM approved contracts and suppliers
• Negotiates pricing for non-contract covered categories
• Acts as a resource for hospital departments and affiliates
• Establishes inventory and par levels for medications and other pharmaceutical supplies
• Participates in facilitating the evaluation of proposed products for numerous spend categories or services in support of departments and the NM Patients First mission.
• Consistently meets established departmental KPIs in support of efficient and effective procurement transactions.
• Optimizes inventory for physician clinics and sets appropriate par levels.
• Setup of new accounts with pharmaceutical wholesalers.
• Coordinates the direct shipment program with wholesalers.
• Ensures accurate GPO tier level pricing and local contract pricing is loaded for access.
• Processes supply and pharmaceutical requisitions using the NM ERP, consistent with NM policies and procedures.
• Establishes annual preventative vaccine and flu vaccine pre-booking orders.
• Reviews budgeted expense for drugs and identifies variance issues.
• Responds to questions placed by internal customers within the same day and no later than 1 business day of request.
• Monitors and communicates back-orders in a timely manner to the end user and assists with sourcing alternate products if necessary.
• Maintains good communication with Accounts Payable in resolving Match Exceptions.
• Directs new vendor requestors to the vendor portal for information and registration.
• Provides feedback to Vendor Team regarding updates of current vendors.
• Can communicate and educate end users regarding procurement policies, procedures and processes.
• Uses organizational and unit/department resources efficiently and effectively.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to streamline and standardize work processes.
• Represents the department on various work groups or committees as assigned and implements committee decisions as required.
• Monitors self in relation to meeting established department KPIs and can communicate accomplishments and opportunities for improvement utilizing the mid-year and annual performance appraisal tool.
Qualifications
Required:
• A minimum of five years of experience in an aspect of healthcare supply chain management with a demonstrated track record of accomplishments. OR
• A minimum of five years of experience as a Purchasing Agent/Buyer for the pharmaceutical industry.
Preferred:
• Five years of healthcare purchasing or supply chain related experience.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Pharmacy Procurement Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Acts in a lead role on behalf of the NMHC Procurement Services Division in the transaction management component for the procurement of medications and other pharmaceutical supplies:
• interacts with management, department and affiliate personnel, physicians, vendors and other suppliers
• Facilitates support of NM approved contracts and suppliers
• Negotiates pricing for non-contract covered categories
• Acts as a resource for hospital departments and affiliates
• Establishes inventory and par levels for medications and other pharmaceutical supplies
• Participates in facilitating the evaluation of proposed products for numerous spend categories or services in support of departments and the NM Patients First mission.
• Consistently meets established departmental KPIs in support of efficient and effective procurement transactions.
• Optimizes inventory for physician clinics and sets appropriate par levels.
• Setup of new accounts with pharmaceutical wholesalers.
• Coordinates the direct shipment program with wholesalers.
• Ensures accurate GPO tier level pricing and local contract pricing is loaded for access.
• Processes supply and pharmaceutical requisitions using the NM ERP, consistent with NM policies and procedures.
• Establishes annual preventative vaccine and flu vaccine pre-booking orders.
• Reviews budgeted expense for drugs and identifies variance issues.
• Responds to questions placed by internal customers within the same day and no later than 1 business day of request.
• Monitors and communicates back-orders in a timely manner to the end user and assists with sourcing alternate products if necessary.
• Maintains good communication with Accounts Payable in resolving Match Exceptions.
• Directs new vendor requestors to the vendor portal for information and registration.
• Provides feedback to Vendor Team regarding updates of current vendors.
• Can communicate and educate end users regarding procurement policies, procedures and processes.
• Uses organizational and unit/department resources efficiently and effectively.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to streamline and standardize work processes.
• Represents the department on various work groups or committees as assigned and implements committee decisions as required.
• Monitors self in relation to meeting established department KPIs and can communicate accomplishments and opportunities for improvement utilizing the mid-year and annual performance appraisal tool.
Qualifications
Required:
• A minimum of five years of experience in an aspect of healthcare supply chain management with a demonstrated track record of accomplishments. OR
• A minimum of five years of experience as a Purchasing Agent/Buyer for the pharmaceutical industry.
Preferred:
• Five years of healthcare purchasing or supply chain related experience.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 2 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.
Qualifications
Required:
• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.
Preferred:
• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.
Qualifications
Required:
• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.
Preferred:
• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 3 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Director, Procurement Services reflects the mission, vision, and values of NM, adheres to the organization’s
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Director, Procurement Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethicsand Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsible for the coordination of procurement services the hospital with regards to procurement, processing and distribution of materials and services.This system should meet or exceed the requirements of the hospital and be accomplished at the mostfavorable cost.
Responsibilities:
• Directs the procurement for all NM functions for a select portfolio.
• Identifies opportunities for new business growth and development, expansion of current services for procurement services.
• Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
• Measures and monitors budget and business development plans; provides ongoing updates to employees and leadership.
• Achieves or exceeds budget and business growth and profitability targets.
• Guides strategy, direction, planning, and implementation for programs and accountabilities of Supply Chain Management.
• Develops policies and procedures in the areas of procurement, contracting, inventory control, receiving and storage, and distribution.
• Coordinates the maintenance of supplies in the health system in emergency situations and maintains sources of emergency supply items from other health facilities and vendors.
• Collaborates with Supply Chain management team in development of comprehensive Supply Chain strategy, services and processes.
• Communicates and collaborates with all levels of management to determine specific procurement and contracting needs and to sponsor effective Supply Chain solutions to meet those needs.
• Partners with vendor community and other resources in obtaining and executing the highest quality and most cost-effective contracts for NM.
• Participates on committees and sponsors departmental and cross-functional performance and quality improvement activities and projects.
• Assists all department leaders in the budgeting process, which includes operating and capital budget preparation and maintenance.
• Leads system-wide initiatives and committees supporting culture of high quality cost effective product selection and efficient utilization.
• Provides consultation, direction and oversight with regards to materials that have been requested to ascertain appropriate specifications and need.
• Through the effective use of Supply Chain forecasting tools provides essential data to all departments for use in departmental level decision making for cost utilization, product standardization and budget preparation.
• Serves as internal consultant to all levels of leadership regarding product market trend studies, product technology assessment and contract assessment.
• Provides legal advice, interpretation, and guidance to senior management regarding procurement contracts.
• Coordinates and reviews the work of internal legal staff, including managing a staff of attorneys.
Qualifications
Required:
• Masters degree in business administration and/or a JD.
• At least 10 years of experience as a leader in supply chain.
• Ability to work with physicians in a collaborative manner.
Preferred
• Ability to work as part of a leadership team in a highly visible role;
• Strong negotiation skills with the ability to direct others and negotiate for desired results; A thorough understandingof business contracting principles;
• Meticulous organizational and time management skills with the inherent ability to prioritize according to deadlinesand flexibility to manage multiple objectives;
• Excellent written/verbal communication and presentation skills able to communicate to a diverse audience rangingfrom senior executives, physicians, legal counsel, department managers, and all levels of management amongstsuppliers;
• Project management experience in large organizations working on complex initiatives with an emphasis on programdevelopment and documented results;
• Highly developed analytic ability with an understanding of financial activity and associated implications;
• Includes demonstrated proficiency with Microsoft Excel and/or Microsoft Access;
• Ability to work independently with various internal and external personnel at various levels of responsibility
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Director, Procurement Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethicsand Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsible for the coordination of procurement services the hospital with regards to procurement, processing and distribution of materials and services.This system should meet or exceed the requirements of the hospital and be accomplished at the mostfavorable cost.
Responsibilities:
• Directs the procurement for all NM functions for a select portfolio.
• Identifies opportunities for new business growth and development, expansion of current services for procurement services.
• Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
• Measures and monitors budget and business development plans; provides ongoing updates to employees and leadership.
• Achieves or exceeds budget and business growth and profitability targets.
• Guides strategy, direction, planning, and implementation for programs and accountabilities of Supply Chain Management.
• Develops policies and procedures in the areas of procurement, contracting, inventory control, receiving and storage, and distribution.
• Coordinates the maintenance of supplies in the health system in emergency situations and maintains sources of emergency supply items from other health facilities and vendors.
• Collaborates with Supply Chain management team in development of comprehensive Supply Chain strategy, services and processes.
• Communicates and collaborates with all levels of management to determine specific procurement and contracting needs and to sponsor effective Supply Chain solutions to meet those needs.
• Partners with vendor community and other resources in obtaining and executing the highest quality and most cost-effective contracts for NM.
• Participates on committees and sponsors departmental and cross-functional performance and quality improvement activities and projects.
• Assists all department leaders in the budgeting process, which includes operating and capital budget preparation and maintenance.
• Leads system-wide initiatives and committees supporting culture of high quality cost effective product selection and efficient utilization.
• Provides consultation, direction and oversight with regards to materials that have been requested to ascertain appropriate specifications and need.
• Through the effective use of Supply Chain forecasting tools provides essential data to all departments for use in departmental level decision making for cost utilization, product standardization and budget preparation.
• Serves as internal consultant to all levels of leadership regarding product market trend studies, product technology assessment and contract assessment.
• Provides legal advice, interpretation, and guidance to senior management regarding procurement contracts.
• Coordinates and reviews the work of internal legal staff, including managing a staff of attorneys.
Qualifications
Required:
• Masters degree in business administration and/or a JD.
• At least 10 years of experience as a leader in supply chain.
• Ability to work with physicians in a collaborative manner.
Preferred
• Ability to work as part of a leadership team in a highly visible role;
• Strong negotiation skills with the ability to direct others and negotiate for desired results; A thorough understandingof business contracting principles;
• Meticulous organizational and time management skills with the inherent ability to prioritize according to deadlinesand flexibility to manage multiple objectives;
• Excellent written/verbal communication and presentation skills able to communicate to a diverse audience rangingfrom senior executives, physicians, legal counsel, department managers, and all levels of management amongstsuppliers;
• Project management experience in large organizations working on complex initiatives with an emphasis on programdevelopment and documented results;
• Highly developed analytic ability with an understanding of financial activity and associated implications;
• Includes demonstrated proficiency with Microsoft Excel and/or Microsoft Access;
• Ability to work independently with various internal and external personnel at various levels of responsibility
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
schedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio
Description
• **Remote Eligible states include:
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio
Description
• **Remote Eligible states include: Illinois, Indiana, Iowa, Missouri, & Wisconsin***
The Operations Coordinator - HB Billing reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Responsible for overseeing daily operations.
• Provides direction, orientation training, and mentoring of staff.
• Monitors all areas of Coding responsibilities pertaining to the compliance with regulatory group standards.
• Serve as Subject Matter Expert (SME) within the division.
• Design and implement workflow processes to support continuous improvement.
• Participate in continuing education, collaborate with Coding Educators and provide education for operational processes.
• Assist with employee engagement and promote teamwork.
• Prepare division schedule for adequate daily coverage and to support management A/R goals.
• Collaborate with other divisions on maintaining content of the Team Site/SharePoint.
• Knowledge of existing technology.
• Collaborate with manager to complete staff performance reviews.
• Counsel staff when minimum required performance is not achieved.
• Review and analyze performance data.
• Responds to NMHC physicians, clinicians, support staff, regarding issues and concerns relating to the use of systems and coding results.
• Coordinates the implementation of department specific projects; leads system testing and staff training efforts.
• Provides day-to-day monitoring of staffing levels and work activity, and supports Coding management.
• Collaborates with the Epic team to ensure efficient workflows.
• Analyze and identify opportunities to reduce denials from a coding perspective.
• Assists with budget preparation, identifying ideas for increasing efficiencies and cost savings.
• Participates in other organizational meetings as required.
• Other analysis/reporting as required.
• Trains new hires and on-boards contract coders.
• Compiles monthly productivity and quality statistics and reports the results to Coding Manager.
• Through day to day interactions with staff, identifies areas of educational opportunity at an individual or team level.
• Regular travel to all NM locations/regions as specified by department manager to support team.
• Facilitates staff huddles to education team members, updates all resources on the Shared Drive.
• Assists with administrative supervisory functions such as handling requests for paid time off (PTO), creating and maintaining schedules, managing staff hours and verifying accuracy of timesheets for payroll.
• Assist in the development and maintenance of department policies and procedures.
Qualifications
Required:
• RHIT, RHIA or CCS credentialed.
• 5 years of coding experience in an acute healthcare setting.
• Leadership experience.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
Preferred:
• Bachelor's degree in related field.
• 7 years of coding experience in an acute healthcare setting.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio
Description
• **Remote Eligible states include: Illinois, Indiana, Iowa, Missouri, & Wisconsin***
The Operations Coordinator - HB Billing reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
• Responsible for overseeing daily operations.
• Provides direction, orientation training, and mentoring of staff.
• Monitors all areas of Coding responsibilities pertaining to the compliance with regulatory group standards.
• Serve as Subject Matter Expert (SME) within the division.
• Design and implement workflow processes to support continuous improvement.
• Participate in continuing education, collaborate with Coding Educators and provide education for operational processes.
• Assist with employee engagement and promote teamwork.
• Prepare division schedule for adequate daily coverage and to support management A/R goals.
• Collaborate with other divisions on maintaining content of the Team Site/SharePoint.
• Knowledge of existing technology.
• Collaborate with manager to complete staff performance reviews.
• Counsel staff when minimum required performance is not achieved.
• Review and analyze performance data.
• Responds to NMHC physicians, clinicians, support staff, regarding issues and concerns relating to the use of systems and coding results.
• Coordinates the implementation of department specific projects; leads system testing and staff training efforts.
• Provides day-to-day monitoring of staffing levels and work activity, and supports Coding management.
• Collaborates with the Epic team to ensure efficient workflows.
• Analyze and identify opportunities to reduce denials from a coding perspective.
• Assists with budget preparation, identifying ideas for increasing efficiencies and cost savings.
• Participates in other organizational meetings as required.
• Other analysis/reporting as required.
• Trains new hires and on-boards contract coders.
• Compiles monthly productivity and quality statistics and reports the results to Coding Manager.
• Through day to day interactions with staff, identifies areas of educational opportunity at an individual or team level.
• Regular travel to all NM locations/regions as specified by department manager to support team.
• Facilitates staff huddles to education team members, updates all resources on the Shared Drive.
• Assists with administrative supervisory functions such as handling requests for paid time off (PTO), creating and maintaining schedules, managing staff hours and verifying accuracy of timesheets for payroll.
• Assist in the development and maintenance of department policies and procedures.
Qualifications
Required:
• RHIT, RHIA or CCS credentialed.
• 5 years of coding experience in an acute healthcare setting.
• Leadership experience.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
Preferred:
• Bachelor's degree in related field.
• 7 years of coding experience in an acute healthcare setting.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 3 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Access Ops Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Access Ops Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This position provides exceptional customer service to consumers, which establish a positive first impression of Northwestern Medicine. The Patient Access Ops Coordinator exceeds all internal and external consumer requests and alert management of issues or concerns that require escalation.
Responsibilities:
• Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Ensure staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Provide one to one coaching and mentoring.
• Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites.
• Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management.
• Provides input to management on budget issues, staffing, cost containment strategies and capital needs.
• Provides staff with monthly attendance review.
• Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking.
• Assists in leading and/or developing employee engagement participation and improvement.
• Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met.
• Leads training and coaching exercises with employees to continuously improve skill sets.
• Actively ensures staff compliance to Rules of Personal Conduct.
• Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.
• Develops tools to support staff and enhance efficiency.
• Provides input into staff performance reviews. May participate with manager in conduction staff performance reviews.
• Reviews and approves Automated Time Reports for accuracy.
• Completes other duties assigned by manager.
• Assesses and communicates staff development needs to manager as well as providing feedback to the Manager to support periodic individual evaluations of staff.
• Coaches, motivates and further develops staff to support achievement of department goals and for the continued success of the organization.
• Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc).
• Gathers all information required for departmental reporting. Produces reports as required.
• Monitors daily transaction activity to ensure compliance with procedures.
• Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs.
• Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department. Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources efficiently.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Qualifications
Required:
• Four to seven years of increasingly responsible positions within a related health care or customer service setting.
• Excellent interpersonal verbal communication skills. Excellent problem solving skills.
• Received favorable annual performance reviews if internal applicant in the past one to two years.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multi-task. Customer service-oriented.
• Excellent organizational, time management, analytical, and problem solving skills.
Preferred:
• Strong leadership, organization, planning and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Training experience.
• Demonstrated problem solving skills.
• Technical competence in appropriate health care provider areas.
• Supervisory experience or training
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
The Patient Access Ops Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This position provides exceptional customer service to consumers, which establish a positive first impression of Northwestern Medicine. The Patient Access Ops Coordinator exceeds all internal and external consumer requests and alert management of issues or concerns that require escalation.
Responsibilities:
• Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Ensure staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Provide one to one coaching and mentoring.
• Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites.
• Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management.
• Provides input to management on budget issues, staffing, cost containment strategies and capital needs.
• Provides staff with monthly attendance review.
• Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking.
• Assists in leading and/or developing employee engagement participation and improvement.
• Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met.
• Leads training and coaching exercises with employees to continuously improve skill sets.
• Actively ensures staff compliance to Rules of Personal Conduct.
• Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.
• Develops tools to support staff and enhance efficiency.
• Provides input into staff performance reviews. May participate with manager in conduction staff performance reviews.
• Reviews and approves Automated Time Reports for accuracy.
• Completes other duties assigned by manager.
• Assesses and communicates staff development needs to manager as well as providing feedback to the Manager to support periodic individual evaluations of staff.
• Coaches, motivates and further develops staff to support achievement of department goals and for the continued success of the organization.
• Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc).
• Gathers all information required for departmental reporting. Produces reports as required.
• Monitors daily transaction activity to ensure compliance with procedures.
• Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs.
• Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides ideas and suggestions for process improvements within the department. Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources efficiently.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Qualifications
Required:
• Four to seven years of increasingly responsible positions within a related health care or customer service setting.
• Excellent interpersonal verbal communication skills. Excellent problem solving skills.
• Received favorable annual performance reviews if internal applicant in the past one to two years.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multi-task. Customer service-oriented.
• Excellent organizational, time management, analytical, and problem solving skills.
Preferred:
• Strong leadership, organization, planning and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Training experience.
• Demonstrated problem solving skills.
• Technical competence in appropriate health care provider areas.
• Supervisory experience or training
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
posted_at: 6 days agoschedule_type: Full-time
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
Monday - Friday 330 PM-1200AM; No weekend requirement
The Unit Secretary reflects the mission, vision, and
Benefits
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
Monday - Friday 330 PM-1200AM; No weekend requirement
The Unit Secretary reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Unit Secretary is the receptionist for the patient care unit and is often the first person to greet and assist patients, visitors, and staff. The Unit Secretary coordinates the flow of information at the nurses’ station in a positive and timely manner. The Unit Secretary assists physicians, nurses, and other health care providers in coordinating the patient’s stay care and experience.
Responsibilities:
Customer Service:
• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.
• Recognizes difficult patient, staff and visitor situations, facilitates communication and escalates appropriately.
• Assists and directs patients, staff and visitors according to hospital policies.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Effectively coordinates calls on multiple lines simultaneously.
• Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.
• Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
• Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.
Medical Records:
• Prepares medical records on admission, discharge and transfer.
• Responsible for the maintenance of the patient medical record including but not limited to:
• Assisting the care team in obtaining and releasing medical records.
• Maintains paper record and remains informed of the location
• Places forms in the medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives and POLST,
• Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart.
• Ensure nurse coverage is appropriately identified in EMR.
• Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms.
• Assists in promptly reporting problems with EMR to the IT HELP desk.
• Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.
• Performs charge entry accurately.
Patient Flow:
• Performs admission, discharge, and transfer activities in a timely manner.
• Notifies the appropriate nursing staff and physician upon patient admission.
• Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
• Obtains patient identification if needed.
• Assigns appropriate caregivers in the nurse call system.
• Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR.
• Requests time for will-call ambulance and Medicare.
• Requests patient escort when appropriate.
• Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
• Tracks patient activity on and off patient care unit - monitors and updates bed tracking as appropriate.
• Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
• Other duties and responsibilities supporting patient flow as delegated by unit leadership.
Desk Flow Clerical Organization:
• Receives and distributes patient care unit deliveries to patients and staff.
• Accepts deliveries and stocks in appropriate place.
• Maintains a clean, uncluttered nursing station and tube station.
• Places service requests for equipment and repair and follows up to ensure repair is complete.
• Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards.
• Accurately completes and submits supply requisitions.
• Performs basic computer/printer maintenance: add paper, toner, fix printer jams.
• Maintains list of staff assignments and phone numbers, and distributes as appropriate.
• Ensures unit signage is stocked.
• Demonstrates ability to use online systems as required.
• Attend appropriate training classes necessary to perform job.
• Other duties and responsibilities delegated by unit leadership.
AA/EOE.
Qualifications
Required:
• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.
Preferred:
• One year of college or business school.
• Unit secretary experience.
• Medical terminology.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time...
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
Description
Monday - Friday 330 PM-1200AM; No weekend requirement
The Unit Secretary reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Unit Secretary is the receptionist for the patient care unit and is often the first person to greet and assist patients, visitors, and staff. The Unit Secretary coordinates the flow of information at the nurses’ station in a positive and timely manner. The Unit Secretary assists physicians, nurses, and other health care providers in coordinating the patient’s stay care and experience.
Responsibilities:
Customer Service:
• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.
• Recognizes difficult patient, staff and visitor situations, facilitates communication and escalates appropriately.
• Assists and directs patients, staff and visitors according to hospital policies.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Effectively coordinates calls on multiple lines simultaneously.
• Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.
• Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
• Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.
Medical Records:
• Prepares medical records on admission, discharge and transfer.
• Responsible for the maintenance of the patient medical record including but not limited to:
• Assisting the care team in obtaining and releasing medical records.
• Maintains paper record and remains informed of the location
• Places forms in the medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives and POLST,
• Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart.
• Ensure nurse coverage is appropriately identified in EMR.
• Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms.
• Assists in promptly reporting problems with EMR to the IT HELP desk.
• Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.
• Performs charge entry accurately.
Patient Flow:
• Performs admission, discharge, and transfer activities in a timely manner.
• Notifies the appropriate nursing staff and physician upon patient admission.
• Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
• Obtains patient identification if needed.
• Assigns appropriate caregivers in the nurse call system.
• Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR.
• Requests time for will-call ambulance and Medicare.
• Requests patient escort when appropriate.
• Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
• Tracks patient activity on and off patient care unit - monitors and updates bed tracking as appropriate.
• Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
• Other duties and responsibilities supporting patient flow as delegated by unit leadership.
Desk Flow Clerical Organization:
• Receives and distributes patient care unit deliveries to patients and staff.
• Accepts deliveries and stocks in appropriate place.
• Maintains a clean, uncluttered nursing station and tube station.
• Places service requests for equipment and repair and follows up to ensure repair is complete.
• Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards.
• Accurately completes and submits supply requisitions.
• Performs basic computer/printer maintenance: add paper, toner, fix printer jams.
• Maintains list of staff assignments and phone numbers, and distributes as appropriate.
• Ensures unit signage is stocked.
• Demonstrates ability to use online systems as required.
• Attend appropriate training classes necessary to perform job.
• Other duties and responsibilities delegated by unit leadership.
AA/EOE.
Qualifications
Required:
• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.
Preferred:
• One year of college or business school.
• Unit secretary experience.
• Medical terminology.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
via Northwestern Medicine
schedule_type: Full-time
Description
Treatment of patients at NMG and such hospitals, office locations and health care facilities as may be determined by the President of NMG or his/her designee. Maintaining a clinical schedule on such days, such hours, and at such locations as necessary to provide timely and comprehensive medical services to NMG patients. Teaching of medical residents, fellows, medical students, nurses... and other health care providers as may be required
Description
Treatment of patients at NMG and such hospitals, office locations and health care facilities as may be determined by the President of NMG or his/her designee. Maintaining a clinical schedule on such days, such hours, and at such locations as necessary to provide timely and comprehensive medical services to NMG patients. Teaching of medical residents, fellows, medical students, nurses... and other health care providers as may be required by NMG. Providing on-call coverage as reasonably required by NMG. Referring patients requiring specialized medical care to those specialists and other health care providers and facilities that are members of NMGs affiliated provider network, provided that such referral does not unreasonably interfere with the patients expressed preference for a different healthcare provider, his/her insurers determination of healthcare provider or the patients best medical interests in Physicians medical judgment. Regular participation in practice unit meetings and quality assurance activities. Compliance with billing, documentation and related policies, procedures, systems and practices established by NMG as payors with which NMG contracts. Performance of such other duties as are consistent with Physicians employment and as may be assigned to Physician by the President or his/her designee from time to time.
Qualifications
Doctoral
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
Treatment of patients at NMG and such hospitals, office locations and health care facilities as may be determined by the President of NMG or his/her designee. Maintaining a clinical schedule on such days, such hours, and at such locations as necessary to provide timely and comprehensive medical services to NMG patients. Teaching of medical residents, fellows, medical students, nurses... and other health care providers as may be required by NMG. Providing on-call coverage as reasonably required by NMG. Referring patients requiring specialized medical care to those specialists and other health care providers and facilities that are members of NMGs affiliated provider network, provided that such referral does not unreasonably interfere with the patients expressed preference for a different healthcare provider, his/her insurers determination of healthcare provider or the patients best medical interests in Physicians medical judgment. Regular participation in practice unit meetings and quality assurance activities. Compliance with billing, documentation and related policies, procedures, systems and practices established by NMG as payors with which NMG contracts. Performance of such other duties as are consistent with Physicians employment and as may be assigned to Physician by the President or his/her designee from time to time.
Qualifications
Doctoral
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status Show more details...
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