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nsls
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityAshburn, Virginia
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Latitude\Longitude39.0469 / -77.4903 Google Map
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Traffic rank#199,621 Site Rank
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Site age20 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#199,621
#199,621
Site age
20 yrs
20 yrs
Location
United States
United States
Newest job postings for nsls
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
This is a full-time hourly role.
Overview:
The Workforce Specialist will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the US's largest accredited leadership honor society, with over 700 chapters and more than 1.5 million members. The Workforce Specialist will be responsible for managing the day-to-day operations of the Member Experience Support Team. The Workforce Specialist will ensure adherence to quality standards, deadlines, and budget while providing a best-in-class experience for employees and all we serve.
This role forms part of the Member Experience Team. The Workforce Specialist will report directly to the Director of Member Experience as a cornerstone of our virtual Customer Care Contact Center. Responsible for providing real-time and intraday oversight of contact center tools, queues, resources, and staff; this position ensures the contact center meets its goals for handling customer inquiries on time.
With a focus on intraday leadership, work assignments, and real-time adjustments based on volume and performance analysis, the Workforce Specialist is pivotal in optimizing coverage and service levels. Responsibilities include identifying and responding to intervals that require remediation to maximize coverage and service level based on skill set and priority.
Responsibilities:
• Provide intraday reporting of all queues, tools, resources, and frontline staff to ensure compliance with SLA guidelines and contact center metrics.
• Conduct real-time monitoring of omnichannel queues across multiple platforms, optimizing coverage and service levels through intraday leadership.
• Ensure a top-tier experience for NSLS customers by providing feedback to the Member Experience Leadership team, coordinating short-term strategies for high call volumes, identifying training needs, and supplying analytical data to the teams.
• Generate reports and audits on workforce performance and contact center operations, including analyzing call volume, AHT, and attendance trends. Reports will be generated from multiple contact center platforms, including but not limited to HubSpot, 8x8, and Feather/Eagle/IGNITE.
• Update schedules and work assignments daily, making necessary adjustments based on staffing needs and workflow changes.
• Maintain constant communication with Operations teams to coordinate staffing adjustments based on current and forecasted results.
• Monitor agent adherence for absences that have not been captured and escalate to the Team Lead.
• Produce daily, weekly, monthly, and annual staffing efficiency reports, evaluating agent staffing schedules and ensuring data updates into scheduling systems.
• Create short and long-term staffing models, including "what-if" scenarios based on service level goals, AHT, etc., and provide recommendations based on analysis.
• Enter IT/Jira Help Desk Tickets and vendor tickets related to contact center operations.
• Perform other related duties as assigned, ensuring a commitment to excellence and delivering exceptional service to internal and external customers.
Qualifications:
• A bachelor's degree or equivalent work experience is preferred.
• Minimum of two years of experience performing WFM functions (specifically real-time management) in an omni-channel department/contact center environment.
• Experience using Contact Center Tools and Resources such as (8x8 phone systems and HubSpot service hub.)
• Experience being responsible for work assignments in a fast-paced environment with omnichannel queues, contact center schedules, and oversight of schedule adherence and contact center metrics is critical.
• Experience creating and manipulating reporting to provide management with intraday insights.
• Must have robust G Suite experience. There will be reporting in both Excel and Google Sheets.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
This is a full-time hourly role.
Overview:
The Workforce Specialist will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the US's largest accredited leadership honor society, with over 700 chapters and more than 1.5 million members. The Workforce Specialist will be responsible for managing the day-to-day operations of the Member Experience Support Team. The Workforce Specialist will ensure adherence to quality standards, deadlines, and budget while providing a best-in-class experience for employees and all we serve.
This role forms part of the Member Experience Team. The Workforce Specialist will report directly to the Director of Member Experience as a cornerstone of our virtual Customer Care Contact Center. Responsible for providing real-time and intraday oversight of contact center tools, queues, resources, and staff; this position ensures the contact center meets its goals for handling customer inquiries on time.
With a focus on intraday leadership, work assignments, and real-time adjustments based on volume and performance analysis, the Workforce Specialist is pivotal in optimizing coverage and service levels. Responsibilities include identifying and responding to intervals that require remediation to maximize coverage and service level based on skill set and priority.
Responsibilities:
• Provide intraday reporting of all queues, tools, resources, and frontline staff to ensure compliance with SLA guidelines and contact center metrics.
• Conduct real-time monitoring of omnichannel queues across multiple platforms, optimizing coverage and service levels through intraday leadership.
• Ensure a top-tier experience for NSLS customers by providing feedback to the Member Experience Leadership team, coordinating short-term strategies for high call volumes, identifying training needs, and supplying analytical data to the teams.
• Generate reports and audits on workforce performance and contact center operations, including analyzing call volume, AHT, and attendance trends. Reports will be generated from multiple contact center platforms, including but not limited to HubSpot, 8x8, and Feather/Eagle/IGNITE.
• Update schedules and work assignments daily, making necessary adjustments based on staffing needs and workflow changes.
• Maintain constant communication with Operations teams to coordinate staffing adjustments based on current and forecasted results.
• Monitor agent adherence for absences that have not been captured and escalate to the Team Lead.
• Produce daily, weekly, monthly, and annual staffing efficiency reports, evaluating agent staffing schedules and ensuring data updates into scheduling systems.
• Create short and long-term staffing models, including "what-if" scenarios based on service level goals, AHT, etc., and provide recommendations based on analysis.
• Enter IT/Jira Help Desk Tickets and vendor tickets related to contact center operations.
• Perform other related duties as assigned, ensuring a commitment to excellence and delivering exceptional service to internal and external customers.
Qualifications:
• A bachelor's degree or equivalent work experience is preferred.
• Minimum of two years of experience performing WFM functions (specifically real-time management) in an omni-channel department/contact center environment.
• Experience using Contact Center Tools and Resources such as (8x8 phone systems and HubSpot service hub.)
• Experience being responsible for work assignments in a fast-paced environment with omnichannel queues, contact center schedules, and oversight of schedule adherence and contact center metrics is critical.
• Experience creating and manipulating reporting to provide management with intraday insights.
• Must have robust G Suite experience. There will be reporting in both Excel and Google Sheets.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
via ZipRecruiter
posted_at: 5 days agoschedule_type: Part-time
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
Overview:
The Member Experience Specialist will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with more than 750 chapters and 1.8 million members.
This position will report to the Team Lead as a part of the Member Experience Team and will focus on supporting all prospective and current NSLS members. We follow the CARE philosophy, ensuring that we're all connected, attentive, responsible, and enthusiastic in all interactions. We aim to exceed expectations and move beyond transactional service.
Job Type:
• Part-time hourly position (approx. 25 to 30 hours per week during busy season).
• Busy season: January, February, March, April, May, August, September, October
• Slow season: June, July, November, December
• Hours are scheduled based on business demand and may fluctuate to cover incoming volume. Part-time Member Experience Specialists typically average 25-30 hours for the year.
Responsibilities:
• Provides exceptional customer service to our NSLS members via live chat, WhatsApp, phone, text, email, and follows the team's CARE philosophy.
• Meets or exceeds scorecard metrics, which include, Customer Satisfaction Scores, Call Quality Scores, and 48 HR Service Level Agreements.
• Handle numerous customer inquiries promptly, accurately, and efficiently in multiple queues/skill sets.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions/alternatives within the time limits, and follow up to ensure resolution.
• Maintain a knowledge base of the evolving products and services.
Qualifications:
• 3-5+ years of customer service experience.
• Bilingual (English and Spanish).
• Track record with achieving/exceeding quotas and/or metrics.
• Must have highly reliable, consistent internet service.
• Able to type 50+ words per minute with 90% accuracy.
• Computer savvy, experience with HubSpot is a plus.
• Excellent interpersonal communication skills, verbal and written.
• High school or general equivalency degree.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
Overview:
The Member Experience Specialist will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with more than 750 chapters and 1.8 million members.
This position will report to the Team Lead as a part of the Member Experience Team and will focus on supporting all prospective and current NSLS members. We follow the CARE philosophy, ensuring that we're all connected, attentive, responsible, and enthusiastic in all interactions. We aim to exceed expectations and move beyond transactional service.
Job Type:
• Part-time hourly position (approx. 25 to 30 hours per week during busy season).
• Busy season: January, February, March, April, May, August, September, October
• Slow season: June, July, November, December
• Hours are scheduled based on business demand and may fluctuate to cover incoming volume. Part-time Member Experience Specialists typically average 25-30 hours for the year.
Responsibilities:
• Provides exceptional customer service to our NSLS members via live chat, WhatsApp, phone, text, email, and follows the team's CARE philosophy.
• Meets or exceeds scorecard metrics, which include, Customer Satisfaction Scores, Call Quality Scores, and 48 HR Service Level Agreements.
• Handle numerous customer inquiries promptly, accurately, and efficiently in multiple queues/skill sets.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions/alternatives within the time limits, and follow up to ensure resolution.
• Maintain a knowledge base of the evolving products and services.
Qualifications:
• 3-5+ years of customer service experience.
• Bilingual (English and Spanish).
• Track record with achieving/exceeding quotas and/or metrics.
• Must have highly reliable, consistent internet service.
• Able to type 50+ words per minute with 90% accuracy.
• Computer savvy, experience with HubSpot is a plus.
• Excellent interpersonal communication skills, verbal and written.
• High school or general equivalency degree.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
via ZipRecruiter
posted_at: 5 days agoschedule_type: Full-time
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the
Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
Overview:
The Learning Experience Designer will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with more than 750 chapters and 1.8 million members.
The incumbent in this position will report to the Director of Product Delivery and Facilitation. In conjunction with key internal strategic partners and stakeholders, the Learning Experience Designer will be responsible for conceptualizing, designing and developing online educational courses and programs focused on leadership development (e.g., academic programs and courses, short courses, micro-credentials and interactive features) as well as implementation of these learning products. In addition to creating new material, the role will manage and incorporate existing content from the NSLS repository. The Learning Experience Designer will manage multiple, ongoing projects, each with varying requirements, phases, and milestones.
Learning Experience Designer creates content that aligns with and adheres to product design decisions, specifications, business requirements and accreditation standards. Leveraging contemporary learning design principles and flexible approaches, the Learning Experience Designer drives strategic innovation to anticipate, meet and exceed our partner and learner needs.
Responsibilities:
• Analyze, research, design, and develop outcome-based educational programming that addresses the needs of adult learners from a variety of backgrounds.
• Design highly effective, branded educational materials and instructional deliverables for an online audience with a high level of efficiency and attention to detail.
• Demonstrate mastery of authoring tools such as Articulate, Canva, with the ability to learn proprietary authoring tools.
• Curate engaging, dynamic learning experiences to include book reviews, guest speakers, and community enrichment activities that complement the curriculum.
• Work closely with a variety of project stakeholders, from C-Suite leadership to Subject Matter Experts (SMEs) and teammates to author new learning experiences for an innovative product offering.
• Participate in the course creation process according to established BRDs (business requirements documents), internal processes and external standards.
• Conduct thorough analyses of learner needs, common challenges, historical course performance, course and program goals, and competitor analysis.
• Facilitate relevant internal and partner reviews and incorporate feedback into program updates.
• Define clear, measurable learning outcomes that align with accreditation standards and NSLS short and long-term goals.
• Design multimedia experiences that integrate text, graphics, animations, videos, and interactions for these offerings; ensure materials follow development objectives/outcomes and exhibit best practices for visual and interaction display to support learning.
• Participate in quality assurance reviews, instructor training, and ongoing analysis of course performance.
• Track project milestones and timelines to ensure timely deliverables including communicating at regular intervals with stakeholders.
• Adapt to rapidly changing project timelines and deliverables as needed.
• Create timelines and estimate project durations for developing and delivering leadership learning content.
• Maintain currency in learning sciences, instructional design principles and emerging technologies and trends related to higher education.
• Maintain a working knowledge of learning experience design and adult learning theory to support post educational program and course development.
• Ability to work effectively with a multifunctional and geographically dispersed team.
• Other duties as assigned.
Qualifications:
• 4-7 years of experience required.
• Exceptional written and verbal communication skills with the ability to simplify complex information.
• Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines.
• Creative thinker with a passion for continuous learning and professional development.
• Meticulous attention to detail and dedication to producing quality products.
• Results driven individual who thrives on cross-functional collaboration.
• Passionate about digitally enabled learning and eager to grow.
• Innovative creator capable of working independently.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
To determine whether you'd be a good fit, ask yourself…...
• Would you like to go to work each day knowing that you are using your talents to help others and better the world?
• Are you inspired by the thought of positively impacting tens of thousands of students each year?
• Are you ready to work in an organization that is rapidly growing and embraces change?
• Would you like to work with people whom you respect and can learn from every day?
• Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?
Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.
Overview:
The Learning Experience Designer will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with more than 750 chapters and 1.8 million members.
The incumbent in this position will report to the Director of Product Delivery and Facilitation. In conjunction with key internal strategic partners and stakeholders, the Learning Experience Designer will be responsible for conceptualizing, designing and developing online educational courses and programs focused on leadership development (e.g., academic programs and courses, short courses, micro-credentials and interactive features) as well as implementation of these learning products. In addition to creating new material, the role will manage and incorporate existing content from the NSLS repository. The Learning Experience Designer will manage multiple, ongoing projects, each with varying requirements, phases, and milestones.
Learning Experience Designer creates content that aligns with and adheres to product design decisions, specifications, business requirements and accreditation standards. Leveraging contemporary learning design principles and flexible approaches, the Learning Experience Designer drives strategic innovation to anticipate, meet and exceed our partner and learner needs.
Responsibilities:
• Analyze, research, design, and develop outcome-based educational programming that addresses the needs of adult learners from a variety of backgrounds.
• Design highly effective, branded educational materials and instructional deliverables for an online audience with a high level of efficiency and attention to detail.
• Demonstrate mastery of authoring tools such as Articulate, Canva, with the ability to learn proprietary authoring tools.
• Curate engaging, dynamic learning experiences to include book reviews, guest speakers, and community enrichment activities that complement the curriculum.
• Work closely with a variety of project stakeholders, from C-Suite leadership to Subject Matter Experts (SMEs) and teammates to author new learning experiences for an innovative product offering.
• Participate in the course creation process according to established BRDs (business requirements documents), internal processes and external standards.
• Conduct thorough analyses of learner needs, common challenges, historical course performance, course and program goals, and competitor analysis.
• Facilitate relevant internal and partner reviews and incorporate feedback into program updates.
• Define clear, measurable learning outcomes that align with accreditation standards and NSLS short and long-term goals.
• Design multimedia experiences that integrate text, graphics, animations, videos, and interactions for these offerings; ensure materials follow development objectives/outcomes and exhibit best practices for visual and interaction display to support learning.
• Participate in quality assurance reviews, instructor training, and ongoing analysis of course performance.
• Track project milestones and timelines to ensure timely deliverables including communicating at regular intervals with stakeholders.
• Adapt to rapidly changing project timelines and deliverables as needed.
• Create timelines and estimate project durations for developing and delivering leadership learning content.
• Maintain currency in learning sciences, instructional design principles and emerging technologies and trends related to higher education.
• Maintain a working knowledge of learning experience design and adult learning theory to support post educational program and course development.
• Ability to work effectively with a multifunctional and geographically dispersed team.
• Other duties as assigned.
Qualifications:
• 4-7 years of experience required.
• Exceptional written and verbal communication skills with the ability to simplify complex information.
• Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines.
• Creative thinker with a passion for continuous learning and professional development.
• Meticulous attention to detail and dedication to producing quality products.
• Results driven individual who thrives on cross-functional collaboration.
• Passionate about digitally enabled learning and eager to grow.
• Innovative creator capable of working independently.
The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.
Visit nsls.org to learn more about our organization Show more details...
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