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Ontraport.com is an all-in-one business automation platform, helping businesses of all sizes to streamline their marketing, sales, and customer relationship management strategies. The platform provides a powerful suite of tools designed to help users automate campaigns and create personalized experiences, allowing businesses to attract, engage, and convert leads into loyal customers. With features like email marketing, landing pages, CRM, SMS, postcard marketing, and more, Ontraport.com provides a comprehensive solution for businesses looking to grow and scale their operations. The intuitive interface and robust features make it ideal for small and medium-sized businesses that require an easy-to-use yet powerful platform to manage their marketing.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#10,803 Site Rank
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Site age14 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#10,803
#10,803
Site age
14 yrs
14 yrs
Location
United States
United States
Popular Questions for Ontraport
Newest job postings for Ontraport
via LinkedIn
posted_at: 1 month agoschedule_type: Full-time
We are looking for driven individuals to join our award winning Experience Team on April 24th, 2023.
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance
We are looking for driven individuals to join our award winning Experience Team on April 24th, 2023.
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. This is a great launching pad to other roles in Saas with built in growth opportunities. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
Standard Hours
Monday - Friday, 6:30 AM - 9:00 PM
Saturday - Sunday, 8:00 AM - 9:00 PM
On Occasion
Monday - Friday, 6:00 AM - 12:00 AM
Saturday - Sunday, 8:00 AM - 9:00 PM
These shifts are subject to change as needed.
Candidates should be prepared for 8 hour shifts within this window.
Evening, weekend, and holiday availability is essential.
Responsibilities:
Provide friendly and efficient service to the worldwide Ontraport community
Be a first point of contact to handle and resolve user questions
Conduct Client Success calls to on-board new clients while providing proactive support and education through implementation
Respond professionally to inbound phone calls, tickets, and chats (including urgent situations)
Monitor social media to proactively create tickets on clients' behalf
Identify and escalate issues appropriately to the Technical Support, Billing, and Partners Teams
Compose thoughtful and thorough messages or customize prepared responses to tickets and chats
Research information and troubleshoot problems using available resources
Provide dispatch for all incoming inquiries
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals
Identify ways to improve the customer experience
Identify ways to increase efficiency of the team
Requirements:
Must live in the Santa Barbara area, as this role takes place full time at our Santa Barbara campus
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English Show more details...
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. This is a great launching pad to other roles in Saas with built in growth opportunities. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
Standard Hours
Monday - Friday, 6:30 AM - 9:00 PM
Saturday - Sunday, 8:00 AM - 9:00 PM
On Occasion
Monday - Friday, 6:00 AM - 12:00 AM
Saturday - Sunday, 8:00 AM - 9:00 PM
These shifts are subject to change as needed.
Candidates should be prepared for 8 hour shifts within this window.
Evening, weekend, and holiday availability is essential.
Responsibilities:
Provide friendly and efficient service to the worldwide Ontraport community
Be a first point of contact to handle and resolve user questions
Conduct Client Success calls to on-board new clients while providing proactive support and education through implementation
Respond professionally to inbound phone calls, tickets, and chats (including urgent situations)
Monitor social media to proactively create tickets on clients' behalf
Identify and escalate issues appropriately to the Technical Support, Billing, and Partners Teams
Compose thoughtful and thorough messages or customize prepared responses to tickets and chats
Research information and troubleshoot problems using available resources
Provide dispatch for all incoming inquiries
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals
Identify ways to improve the customer experience
Identify ways to increase efficiency of the team
Requirements:
Must live in the Santa Barbara area, as this role takes place full time at our Santa Barbara campus
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
As QA Manager at Ontraport you will oversee the QA Analyst and SDET groups to provide the manual and automated testing needs of the Engineering department. You will ensure that our business maintenance is handled in a timely manner and that our high quality features are released to our customers with few bugs.
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your
As QA Manager at Ontraport you will oversee the QA Analyst and SDET groups to provide the manual and automated testing needs of the Engineering department. You will ensure that our business maintenance is handled in a timely manner and that our high quality features are released to our customers with few bugs.
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your team, while following management best practices. In addition, you will work closely with the entire Management team to create a healthy and productive environment that represents the Ontraport values.
Duties:
Team Management
• Provide leadership and direction to your team in working towards achieving their team vision, goals, and project objectives.
• Run effective, collaborative, and engaging meetings for your team to participate in and contribute to the company’s objectives.
• Manage all direct reports according to Ontraport’s management best practices.
• Conduct weekly 1-on-1 with your team members and build a quality relationship that is encouraging and helps motivate them in their job.
• Manage the three C’s: Coach, clarify, and remove conflict while following Ontraport’s discipline process.
• Enforce all Ontraport policies in order to ensure the health and safety of company assets.
Day-to-Day Functions
• Maintain current team performance within 5% (or better) of the 12 month historical team average.
• Maintain current department KPIs within 5% (or better) of the 12 month historical average.
• Oversee & execute all processes for your team as a working manager.
• Personally maintain team ticket standards (at 50% of standard capacity).
• Spend 50% of your time working as Senior on the team that you manage.
Team Training & Reporting
• Review code/tickets, gather team feedback and review project execution in order to understand employee and process gaps.
• Review and interpret reports based on current team trends.
• Ensure performance documentation reflects reporting content.
• Champion changes to code standards and improvements to project processes.
• Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
• Share any communication from the leadership meeting with team members.
• Collaborate with the other team leaders to improve synergies between teams.
Project Execution
• Act as project owner of assigned projects, ensuring all aspects are delivered on time and uphold our brand and quality standards.
• Provide answers to questions from both the project team and all interested parties.
• Stay abreast of the project team’s deliverable status and resolve roadblocks.
• Ensure you understand the goals and strategies for your projects and how it fits into our overall company plan.
• Work in a consultative fashion with other department heads as an advisor of client needs and experience.
• Come-up with and execute projects that improve the experience for both our users and employees.
Objectives & Oversight
• Continually assess business needs related to communication and experience and implement solutions that will allow the company to grow and thrive.
• Monitor communication and client service trends and performance and determine metrics to measure, comparing actual results to forecasts and internal benchmarks, while directing teams to solve issues as they arise.
• Establish and implement company-wide standards for the software development unit and monitor these standards making adjustments based on changing circumstances or company activities.
• Identify opportunities to utilize and implement emerging technologies or solutions that could benefit the company.
• Support the feature release process to ensure on-time releases that meet the product vision Show more details...
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your team, while following management best practices. In addition, you will work closely with the entire Management team to create a healthy and productive environment that represents the Ontraport values.
Duties:
Team Management
• Provide leadership and direction to your team in working towards achieving their team vision, goals, and project objectives.
• Run effective, collaborative, and engaging meetings for your team to participate in and contribute to the company’s objectives.
• Manage all direct reports according to Ontraport’s management best practices.
• Conduct weekly 1-on-1 with your team members and build a quality relationship that is encouraging and helps motivate them in their job.
• Manage the three C’s: Coach, clarify, and remove conflict while following Ontraport’s discipline process.
• Enforce all Ontraport policies in order to ensure the health and safety of company assets.
Day-to-Day Functions
• Maintain current team performance within 5% (or better) of the 12 month historical team average.
• Maintain current department KPIs within 5% (or better) of the 12 month historical average.
• Oversee & execute all processes for your team as a working manager.
• Personally maintain team ticket standards (at 50% of standard capacity).
• Spend 50% of your time working as Senior on the team that you manage.
Team Training & Reporting
• Review code/tickets, gather team feedback and review project execution in order to understand employee and process gaps.
• Review and interpret reports based on current team trends.
• Ensure performance documentation reflects reporting content.
• Champion changes to code standards and improvements to project processes.
• Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
• Share any communication from the leadership meeting with team members.
• Collaborate with the other team leaders to improve synergies between teams.
Project Execution
• Act as project owner of assigned projects, ensuring all aspects are delivered on time and uphold our brand and quality standards.
• Provide answers to questions from both the project team and all interested parties.
• Stay abreast of the project team’s deliverable status and resolve roadblocks.
• Ensure you understand the goals and strategies for your projects and how it fits into our overall company plan.
• Work in a consultative fashion with other department heads as an advisor of client needs and experience.
• Come-up with and execute projects that improve the experience for both our users and employees.
Objectives & Oversight
• Continually assess business needs related to communication and experience and implement solutions that will allow the company to grow and thrive.
• Monitor communication and client service trends and performance and determine metrics to measure, comparing actual results to forecasts and internal benchmarks, while directing teams to solve issues as they arise.
• Establish and implement company-wide standards for the software development unit and monitor these standards making adjustments based on changing circumstances or company activities.
• Identify opportunities to utilize and implement emerging technologies or solutions that could benefit the company.
• Support the feature release process to ensure on-time releases that meet the product vision Show more details...
via Mave
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Please note: Applicants should be based in Santa Barbara or planning to relocate to the Santa Barbara area.
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community.
Please note: Applicants should be based in Santa Barbara or planning to relocate to the Santa Barbara area.
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
To best serve our clients, our Support hours are:
Monday - Thursday, 6:00 AM - Midnight
Friday, 6:00 AM - 9:00 PM
Saturday - Sunday, 9:00 AM - 9:00 PM
Evening, Weekend, and Holiday availability are essential.
Responsibilities
Create remarkable experiences by providing friendly, timely, and strategic solutions via live chat and email tickets to help clients.
Identify and adapt to client needs to deliver a human and consultative support experience.
Complete ongoing product training and beta test new features.
Adhere to Client Experience brand standards including communication, quality, and response time standards.
Monitor social media to proactively create tickets on clients' behalf.
Identify and escalate issues appropriately to the Technical Support and Billing teams.
Stay abreast of feature releases, product improvements, and service offerings in order to field customer questions.
Represent the Ontraport brand and values during every interaction.
Gain ongoing professional development and updating of job knowledge by participating in educational opportunities and organizations while reading professional publications related to your role.
Monitor and control numerous concurrent tasks.
Proactively and independently work to meet targets and goals.
Identify ways to improve the customer experience.
Identify ways to increase efficiency of the team.
Requirements
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English
Must be available to work evenings and weekends
Preferred Skills
Knowledge of and experience in measuring and improving customer satisfaction
Familiarity with ticketing systems
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
The person in this position frequently communicates with customers in order to answer their inquiries and guide them through the software. Must be able to easily exchange accurate information over the phone in these situations Show more details...
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
To best serve our clients, our Support hours are:
Monday - Thursday, 6:00 AM - Midnight
Friday, 6:00 AM - 9:00 PM
Saturday - Sunday, 9:00 AM - 9:00 PM
Evening, Weekend, and Holiday availability are essential.
Responsibilities
Create remarkable experiences by providing friendly, timely, and strategic solutions via live chat and email tickets to help clients.
Identify and adapt to client needs to deliver a human and consultative support experience.
Complete ongoing product training and beta test new features.
Adhere to Client Experience brand standards including communication, quality, and response time standards.
Monitor social media to proactively create tickets on clients' behalf.
Identify and escalate issues appropriately to the Technical Support and Billing teams.
Stay abreast of feature releases, product improvements, and service offerings in order to field customer questions.
Represent the Ontraport brand and values during every interaction.
Gain ongoing professional development and updating of job knowledge by participating in educational opportunities and organizations while reading professional publications related to your role.
Monitor and control numerous concurrent tasks.
Proactively and independently work to meet targets and goals.
Identify ways to improve the customer experience.
Identify ways to increase efficiency of the team.
Requirements
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English
Must be available to work evenings and weekends
Preferred Skills
Knowledge of and experience in measuring and improving customer satisfaction
Familiarity with ticketing systems
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
The person in this position frequently communicates with customers in order to answer their inquiries and guide them through the software. Must be able to easily exchange accurate information over the phone in these situations Show more details...
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