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Most recent job postings at Ontraport
via LinkedIn
posted_at: 1 month agoschedule_type: Full-time
We are looking for driven individuals to join our award winning Experience Team on April 24th, 2023.
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance
We are looking for driven individuals to join our award winning Experience Team on April 24th, 2023.
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. This is a great launching pad to other roles in Saas with built in growth opportunities. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
Standard Hours
Monday - Friday, 6:30 AM - 9:00 PM
Saturday - Sunday, 8:00 AM - 9:00 PM
On Occasion
Monday - Friday, 6:00 AM - 12:00 AM
Saturday - Sunday, 8:00 AM - 9:00 PM
These shifts are subject to change as needed.
Candidates should be prepared for 8 hour shifts within this window.
Evening, weekend, and holiday availability is essential.
Responsibilities:
Provide friendly and efficient service to the worldwide Ontraport community
Be a first point of contact to handle and resolve user questions
Conduct Client Success calls to on-board new clients while providing proactive support and education through implementation
Respond professionally to inbound phone calls, tickets, and chats (including urgent situations)
Monitor social media to proactively create tickets on clients' behalf
Identify and escalate issues appropriately to the Technical Support, Billing, and Partners Teams
Compose thoughtful and thorough messages or customize prepared responses to tickets and chats
Research information and troubleshoot problems using available resources
Provide dispatch for all incoming inquiries
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals
Identify ways to improve the customer experience
Identify ways to increase efficiency of the team
Requirements:
Must live in the Santa Barbara area, as this role takes place full time at our Santa Barbara campus
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English Show more details...
This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds... to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. This is a great launching pad to other roles in Saas with built in growth opportunities. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
Standard Hours
Monday - Friday, 6:30 AM - 9:00 PM
Saturday - Sunday, 8:00 AM - 9:00 PM
On Occasion
Monday - Friday, 6:00 AM - 12:00 AM
Saturday - Sunday, 8:00 AM - 9:00 PM
These shifts are subject to change as needed.
Candidates should be prepared for 8 hour shifts within this window.
Evening, weekend, and holiday availability is essential.
Responsibilities:
Provide friendly and efficient service to the worldwide Ontraport community
Be a first point of contact to handle and resolve user questions
Conduct Client Success calls to on-board new clients while providing proactive support and education through implementation
Respond professionally to inbound phone calls, tickets, and chats (including urgent situations)
Monitor social media to proactively create tickets on clients' behalf
Identify and escalate issues appropriately to the Technical Support, Billing, and Partners Teams
Compose thoughtful and thorough messages or customize prepared responses to tickets and chats
Research information and troubleshoot problems using available resources
Provide dispatch for all incoming inquiries
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals
Identify ways to improve the customer experience
Identify ways to increase efficiency of the team
Requirements:
Must live in the Santa Barbara area, as this role takes place full time at our Santa Barbara campus
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
As QA Manager at Ontraport you will oversee the QA Analyst and SDET groups to provide the manual and automated testing needs of the Engineering department. You will ensure that our business maintenance is handled in a timely manner and that our high quality features are released to our customers with few bugs.
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your
As QA Manager at Ontraport you will oversee the QA Analyst and SDET groups to provide the manual and automated testing needs of the Engineering department. You will ensure that our business maintenance is handled in a timely manner and that our high quality features are released to our customers with few bugs.
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your team, while following management best practices. In addition, you will work closely with the entire Management team to create a healthy and productive environment that represents the Ontraport values.
Duties:
Team Management
• Provide leadership and direction to your team in working towards achieving their team vision, goals, and project objectives.
• Run effective, collaborative, and engaging meetings for your team to participate in and contribute to the company’s objectives.
• Manage all direct reports according to Ontraport’s management best practices.
• Conduct weekly 1-on-1 with your team members and build a quality relationship that is encouraging and helps motivate them in their job.
• Manage the three C’s: Coach, clarify, and remove conflict while following Ontraport’s discipline process.
• Enforce all Ontraport policies in order to ensure the health and safety of company assets.
Day-to-Day Functions
• Maintain current team performance within 5% (or better) of the 12 month historical team average.
• Maintain current department KPIs within 5% (or better) of the 12 month historical average.
• Oversee & execute all processes for your team as a working manager.
• Personally maintain team ticket standards (at 50% of standard capacity).
• Spend 50% of your time working as Senior on the team that you manage.
Team Training & Reporting
• Review code/tickets, gather team feedback and review project execution in order to understand employee and process gaps.
• Review and interpret reports based on current team trends.
• Ensure performance documentation reflects reporting content.
• Champion changes to code standards and improvements to project processes.
• Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
• Share any communication from the leadership meeting with team members.
• Collaborate with the other team leaders to improve synergies between teams.
Project Execution
• Act as project owner of assigned projects, ensuring all aspects are delivered on time and uphold our brand and quality standards.
• Provide answers to questions from both the project team and all interested parties.
• Stay abreast of the project team’s deliverable status and resolve roadblocks.
• Ensure you understand the goals and strategies for your projects and how it fits into our overall company plan.
• Work in a consultative fashion with other department heads as an advisor of client needs and experience.
• Come-up with and execute projects that improve the experience for both our users and employees.
Objectives & Oversight
• Continually assess business needs related to communication and experience and implement solutions that will allow the company to grow and thrive.
• Monitor communication and client service trends and performance and determine metrics to measure, comparing actual results to forecasts and internal benchmarks, while directing teams to solve issues as they arise.
• Establish and implement company-wide standards for the software development unit and monitor these standards making adjustments based on changing circumstances or company activities.
• Identify opportunities to utilize and implement emerging technologies or solutions that could benefit the company.
• Support the feature release process to ensure on-time releases that meet the product vision Show more details...
You will focus on employee training, team reporting and process management. You will... also demonstrate what is expected as a senior on your team, while following management best practices. In addition, you will work closely with the entire Management team to create a healthy and productive environment that represents the Ontraport values.
Duties:
Team Management
• Provide leadership and direction to your team in working towards achieving their team vision, goals, and project objectives.
• Run effective, collaborative, and engaging meetings for your team to participate in and contribute to the company’s objectives.
• Manage all direct reports according to Ontraport’s management best practices.
• Conduct weekly 1-on-1 with your team members and build a quality relationship that is encouraging and helps motivate them in their job.
• Manage the three C’s: Coach, clarify, and remove conflict while following Ontraport’s discipline process.
• Enforce all Ontraport policies in order to ensure the health and safety of company assets.
Day-to-Day Functions
• Maintain current team performance within 5% (or better) of the 12 month historical team average.
• Maintain current department KPIs within 5% (or better) of the 12 month historical average.
• Oversee & execute all processes for your team as a working manager.
• Personally maintain team ticket standards (at 50% of standard capacity).
• Spend 50% of your time working as Senior on the team that you manage.
Team Training & Reporting
• Review code/tickets, gather team feedback and review project execution in order to understand employee and process gaps.
• Review and interpret reports based on current team trends.
• Ensure performance documentation reflects reporting content.
• Champion changes to code standards and improvements to project processes.
• Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
• Share any communication from the leadership meeting with team members.
• Collaborate with the other team leaders to improve synergies between teams.
Project Execution
• Act as project owner of assigned projects, ensuring all aspects are delivered on time and uphold our brand and quality standards.
• Provide answers to questions from both the project team and all interested parties.
• Stay abreast of the project team’s deliverable status and resolve roadblocks.
• Ensure you understand the goals and strategies for your projects and how it fits into our overall company plan.
• Work in a consultative fashion with other department heads as an advisor of client needs and experience.
• Come-up with and execute projects that improve the experience for both our users and employees.
Objectives & Oversight
• Continually assess business needs related to communication and experience and implement solutions that will allow the company to grow and thrive.
• Monitor communication and client service trends and performance and determine metrics to measure, comparing actual results to forecasts and internal benchmarks, while directing teams to solve issues as they arise.
• Establish and implement company-wide standards for the software development unit and monitor these standards making adjustments based on changing circumstances or company activities.
• Identify opportunities to utilize and implement emerging technologies or solutions that could benefit the company.
• Support the feature release process to ensure on-time releases that meet the product vision Show more details...
via Mave
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Please note: Applicants should be based in Santa Barbara or planning to relocate to the Santa Barbara area.
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community.
Please note: Applicants should be based in Santa Barbara or planning to relocate to the Santa Barbara area.
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
To best serve our clients, our Support hours are:
Monday - Thursday, 6:00 AM - Midnight
Friday, 6:00 AM - 9:00 PM
Saturday - Sunday, 9:00 AM - 9:00 PM
Evening, Weekend, and Holiday availability are essential.
Responsibilities
Create remarkable experiences by providing friendly, timely, and strategic solutions via live chat and email tickets to help clients.
Identify and adapt to client needs to deliver a human and consultative support experience.
Complete ongoing product training and beta test new features.
Adhere to Client Experience brand standards including communication, quality, and response time standards.
Monitor social media to proactively create tickets on clients' behalf.
Identify and escalate issues appropriately to the Technical Support and Billing teams.
Stay abreast of feature releases, product improvements, and service offerings in order to field customer questions.
Represent the Ontraport brand and values during every interaction.
Gain ongoing professional development and updating of job knowledge by participating in educational opportunities and organizations while reading professional publications related to your role.
Monitor and control numerous concurrent tasks.
Proactively and independently work to meet targets and goals.
Identify ways to improve the customer experience.
Identify ways to increase efficiency of the team.
Requirements
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English
Must be available to work evenings and weekends
Preferred Skills
Knowledge of and experience in measuring and improving customer satisfaction
Familiarity with ticketing systems
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
The person in this position frequently communicates with customers in order to answer their inquiries and guide them through the software. Must be able to easily exchange accurate information over the phone in these situations Show more details...
We are looking for driven individuals to join our award winning Experience Team. This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Client Success Representatives are the face of Ontraport and serve as an important... link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanor and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you!
To best serve our clients, our Support hours are:
Monday - Thursday, 6:00 AM - Midnight
Friday, 6:00 AM - 9:00 PM
Saturday - Sunday, 9:00 AM - 9:00 PM
Evening, Weekend, and Holiday availability are essential.
Responsibilities
Create remarkable experiences by providing friendly, timely, and strategic solutions via live chat and email tickets to help clients.
Identify and adapt to client needs to deliver a human and consultative support experience.
Complete ongoing product training and beta test new features.
Adhere to Client Experience brand standards including communication, quality, and response time standards.
Monitor social media to proactively create tickets on clients' behalf.
Identify and escalate issues appropriately to the Technical Support and Billing teams.
Stay abreast of feature releases, product improvements, and service offerings in order to field customer questions.
Represent the Ontraport brand and values during every interaction.
Gain ongoing professional development and updating of job knowledge by participating in educational opportunities and organizations while reading professional publications related to your role.
Monitor and control numerous concurrent tasks.
Proactively and independently work to meet targets and goals.
Identify ways to improve the customer experience.
Identify ways to increase efficiency of the team.
Requirements
Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours
Patience and an ability to manage stress
Professional and approachable in correspondence
Strong communication and interpersonal skills
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to learn quickly
Must be fluent in English
Must be available to work evenings and weekends
Preferred Skills
Knowledge of and experience in measuring and improving customer satisfaction
Familiarity with ticketing systems
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
The person in this position frequently communicates with customers in order to answer their inquiries and guide them through the software. Must be able to easily exchange accurate information over the phone in these situations Show more details...
via Ladders
schedule_type: Full-timesalary: 150K–200K a year
JOB DETAILS
Overview...
The goal of the VP/Director - Sales is to increase efficiency, communications, and quality across our Sales Team. Your responsibilities will extend to the Client Success Team as well. To accomplish your goals you will ensure the execution of the total client experience per Ontraport’s standards of excellence, identify trends that appear in our Daily Stats, and strategize with the Leadership on initiatives to support and
JOB DETAILS
Overview...
The goal of the VP/Director - Sales is to increase efficiency, communications, and quality across our Sales Team. Your responsibilities will extend to the Client Success Team as well. To accomplish your goals you will ensure the execution of the total client experience per Ontraport’s standards of excellence, identify trends that appear in our Daily Stats, and strategize with the Leadership on initiatives to support and achieve our Company Goals as outlined in our Focus Guide. You will work regularly with our executive, product, engineering and experience teams and report to the President.
Duties
• Manage and motivate high-performing success teams to drive performance
• Scale new client services and workflows while supporting existing support flows
• Manage the day-to-day responsibilities and performance of the team
• Determine levers for operational efficiency to drive continuous improvement across the department
• Ensure scalable and appropriate staffing and succession models are in place across teams
• Develop roadmap for any changes required to drive operational efficiencies
• Collaborate with team and prepare Weekly, Monthly and Quarterly business reviews
• Proactively communicate best practices and ideas promoting continuous improvement of the Client Experience
• Provide continued training, coaching, and professional development for team members
• Identify process automation/improvement opportunities
Requirements
• You must have a passion for the sales
• Have experience as a mentor and leader
• Experience leading and developing high performing managers and individual contributors
• Experience with free trials is preferred
• B2B (SaaS) experience
• 4+ years of direct sales management
• Experience in process optimization
• Proven ability to make sound business decisions, including a track record of identifying gaps or business needs and developing solutions
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
Overview...
The goal of the VP/Director - Sales is to increase efficiency, communications, and quality across our Sales Team. Your responsibilities will extend to the Client Success Team as well. To accomplish your goals you will ensure the execution of the total client experience per Ontraport’s standards of excellence, identify trends that appear in our Daily Stats, and strategize with the Leadership on initiatives to support and achieve our Company Goals as outlined in our Focus Guide. You will work regularly with our executive, product, engineering and experience teams and report to the President.
Duties
• Manage and motivate high-performing success teams to drive performance
• Scale new client services and workflows while supporting existing support flows
• Manage the day-to-day responsibilities and performance of the team
• Determine levers for operational efficiency to drive continuous improvement across the department
• Ensure scalable and appropriate staffing and succession models are in place across teams
• Develop roadmap for any changes required to drive operational efficiencies
• Collaborate with team and prepare Weekly, Monthly and Quarterly business reviews
• Proactively communicate best practices and ideas promoting continuous improvement of the Client Experience
• Provide continued training, coaching, and professional development for team members
• Identify process automation/improvement opportunities
Requirements
• You must have a passion for the sales
• Have experience as a mentor and leader
• Experience leading and developing high performing managers and individual contributors
• Experience with free trials is preferred
• B2B (SaaS) experience
• 4+ years of direct sales management
• Experience in process optimization
• Proven ability to make sound business decisions, including a track record of identifying gaps or business needs and developing solutions
Physical Demands
Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
via Ladders
schedule_type: Full-timesalary: 150K–200K a year
JOB DETAILS
Overview...
We’re looking for a talented Senior Dev Ops Engineer. The goal of the Infrastructure Team is to ensure the Ontraport application is secure, responsive, and available to clients. As a Senior Dev Ops Engineer, you will support the Engineering team with any infrastructure or SDL related tasks. In addition, you will perform decision making duties related to moving team and department projects forward, when necessary. You will
JOB DETAILS
Overview...
We’re looking for a talented Senior Dev Ops Engineer. The goal of the Infrastructure Team is to ensure the Ontraport application is secure, responsive, and available to clients. As a Senior Dev Ops Engineer, you will support the Engineering team with any infrastructure or SDL related tasks. In addition, you will perform decision making duties related to moving team and department projects forward, when necessary. You will to support the growth and development of Ontraport’s infrastructure. In this role, you will with the Software Development team, while mentoring and training direct team members.
The Senior Dev Ops Engineer will be responsible for the development, design, maintenance and optimization of the software development environment and infrastructure, build, integration, cybersecurity and software deployment process.
Duties
Design, build, and maintain CI/CD stack.
Ensure availability of SDL services and monitoring/ing.
the Engineering Team to troubleshoot problems.
Design multi location clustered solutions and deploy.
Design systems standards.
Guide teams in designing, building, testing and deploying changes to existing software.
Troubleshoot problems related to infrastructure.
Administer Linux Servers.
Manage backups for data and configurations.
Enhance the company’s IT infrastructure security protocols.
Identify manual processes that can be automated.
Participating in long term planning for infrastructure and process improvements to support company growth.
Requirements
10+ years in systems engineering, administration, storage management, net security. Ability to as a team.
At least 5+ years hands-on experience in infrastructure engineering, DevOps, or software engineering.
Must have experience with the following programming languages: Bash, Python, Go/C++ or other compiled language.
Experience with the following programming languages desirable: Javascript, HTML/CSS.
2 years of experience ing alongside a software development team with knowledge of the entire software development lifecycle required.
Strong command of Linux fundamentals (Debian-based distributions a plus).
Experience with configuration and automation tools.
Experience with cloud-based systems engineering (e.g., AWS).
Experience with operating relational databases (e.g., PostgreSQL, MySQL)
Strong communication skills, especially with audiences with differing technology backgrounds.
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
Overview...
We’re looking for a talented Senior Dev Ops Engineer. The goal of the Infrastructure Team is to ensure the Ontraport application is secure, responsive, and available to clients. As a Senior Dev Ops Engineer, you will support the Engineering team with any infrastructure or SDL related tasks. In addition, you will perform decision making duties related to moving team and department projects forward, when necessary. You will to support the growth and development of Ontraport’s infrastructure. In this role, you will with the Software Development team, while mentoring and training direct team members.
The Senior Dev Ops Engineer will be responsible for the development, design, maintenance and optimization of the software development environment and infrastructure, build, integration, cybersecurity and software deployment process.
Duties
Design, build, and maintain CI/CD stack.
Ensure availability of SDL services and monitoring/ing.
the Engineering Team to troubleshoot problems.
Design multi location clustered solutions and deploy.
Design systems standards.
Guide teams in designing, building, testing and deploying changes to existing software.
Troubleshoot problems related to infrastructure.
Administer Linux Servers.
Manage backups for data and configurations.
Enhance the company’s IT infrastructure security protocols.
Identify manual processes that can be automated.
Participating in long term planning for infrastructure and process improvements to support company growth.
Requirements
10+ years in systems engineering, administration, storage management, net security. Ability to as a team.
At least 5+ years hands-on experience in infrastructure engineering, DevOps, or software engineering.
Must have experience with the following programming languages: Bash, Python, Go/C++ or other compiled language.
Experience with the following programming languages desirable: Javascript, HTML/CSS.
2 years of experience ing alongside a software development team with knowledge of the entire software development lifecycle required.
Strong command of Linux fundamentals (Debian-based distributions a plus).
Experience with configuration and automation tools.
Experience with cloud-based systems engineering (e.g., AWS).
Experience with operating relational databases (e.g., PostgreSQL, MySQL)
Strong communication skills, especially with audiences with differing technology backgrounds.
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
via Santa Barbara, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
The goal of the Creative Team is to increase the value of the Ontraport brand with innovative and consistent visuals across all mediums. This will be accomplished through visually communicating the value of each asset and achieving an optimized user experience all while persuading the audience to take the desired action. Additionally, you will produce concepts, execute production, and maintain... style guides for all Ontraport assets. As the Director
The goal of the Creative Team is to increase the value of the Ontraport brand with innovative and consistent visuals across all mediums. This will be accomplished through visually communicating the value of each asset and achieving an optimized user experience all while persuading the audience to take the desired action. Additionally, you will produce concepts, execute production, and maintain... style guides for all Ontraport assets. As the Director - Creative of our in-house Design and Video teams, you will establish the conceptual and stylistic direction for the Design and Video staff. You will lead by example while identifying areas for improvement across your team. You will work closely with the Marketing team to create a productive and efficient environment. Duties Contribute reusable and scalable brand components, while utilizing style guides and content briefs to understand assignment requirements. Produce executable mockups, storyboards, and moodboards through creatively interpreting assignments while meeting the project's goals. Assist Junior team members and interns with video basics, review, and general training. Act as project owner of assigned projects and ensure all aspects are delivered on-time while upholding our brand and quality standards. Act as the lead on high profile launches, key marketing campaigns, and High Value/High Profile assets such as brochures, magazines, and our main website. Review and update opt-in, sales and order pages as needed and per the revisions schedule; review and update email funnels as needed and per the revisions schedule. Design with a strategy and the user experience in mind, while producing style guides and templates for production. Work with a wide range of media including photography, video, and print. Maintain the visual language and style of the brand. Requirements Preferred but not required - Bachelor's Degree in cinematography, communications, film, photography, fine art or a related field. 5
year's experience working in an agency setting, must have an online portfolio for review during the interview. Collaborate with the content and design teams on pre-production material, scripts, storyboards, designs. Able to make decisions on the budget, length of a shoot, script changes, lighting, and any other issues regarding the making of a video. Must be proficient in Premiere Pro or equivalent (Final Cut), as well as Adobe Audition or Pro Tools and experience with design tools including; Illustrator, Photoshop, Sketch or Figma and the Adobe Suite. Able to work off creative briefs, translate the written script into images on the screen, direct the vision of the production, and create detailed production documents. Able to produce sound treatments for audio, voice overs, and music. Able to set up, light, shoot, direct on camera talent and edit live action videos. Also must be able to be on set for 8 hours and lift moderately heavy objects such as props and set pieces. Excellent storytelling skills and the ability to communicate complex topics in simple ways tailored to varying audiences and outlets including live action videos, commercials, GIFs, animated ads, videos for education platforms, promotions and feature releases. Thorough understanding of design fundamentals like color theory, typography, hierarchy, and layout. Physical Demands Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer. Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time - typing and/or writing.
Salary Range:
$80K -- $100K
Minimum Qualification
Media Production & BroadcastingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
year's experience working in an agency setting, must have an online portfolio for review during the interview. Collaborate with the content and design teams on pre-production material, scripts, storyboards, designs. Able to make decisions on the budget, length of a shoot, script changes, lighting, and any other issues regarding the making of a video. Must be proficient in Premiere Pro or equivalent (Final Cut), as well as Adobe Audition or Pro Tools and experience with design tools including; Illustrator, Photoshop, Sketch or Figma and the Adobe Suite. Able to work off creative briefs, translate the written script into images on the screen, direct the vision of the production, and create detailed production documents. Able to produce sound treatments for audio, voice overs, and music. Able to set up, light, shoot, direct on camera talent and edit live action videos. Also must be able to be on set for 8 hours and lift moderately heavy objects such as props and set pieces. Excellent storytelling skills and the ability to communicate complex topics in simple ways tailored to varying audiences and outlets including live action videos, commercials, GIFs, animated ads, videos for education platforms, promotions and feature releases. Thorough understanding of design fundamentals like color theory, typography, hierarchy, and layout. Physical Demands Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer. Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time - typing and/or writing.
Salary Range:
$80K -- $100K
Minimum Qualification
Media Production & BroadcastingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Ladders
schedule_type: Full-timesalary: 80K–100K a year
Overview
Ontraport is making big strides in web development and business automation and we’re looking for thoughtful backend engineers with an eye for quality to join our team and help grow our platform while keeping it reliable, fast, and delightful...
Our ideal talented Backend Engineer is excited to learn and improve our technology platform. Projects range from new features as requested from our quickly growing customer base, to learning new
Overview
Ontraport is making big strides in web development and business automation and we’re looking for thoughtful backend engineers with an eye for quality to join our team and help grow our platform while keeping it reliable, fast, and delightful...
Our ideal talented Backend Engineer is excited to learn and improve our technology platform. Projects range from new features as requested from our quickly growing customer base, to learning new technologies that will support clients, to improving the development flow, tackling optimization challenges, and maintaining any existing code. Additionally, you’ll be mentoring more junior members of the team and optimizing the developer experience here at Ontraport. The ideal candidate will be capable of managing multiple projects simultaneously, expressing technical concerns when necessary, and implementing projects in an agile environment. The result is building a product that appropriately balances the need for speed, scalability, and advancement.
At Ontraport, Backend Engineers push the boundaries of what’s possible in web applications. They are forward thinking with an eye for what is secure and effective. The primary responsibility of this role is simple: extend, scale and improve the core codebase of our application, specifically improving the backend experience for our clients. We’re looking for engineers who can think through issues. One of our back-end engineers, explains, “The important part, to me, is seeing the approach and process to a problem.”
We want engineers who think systematically, implement quickly, and consistently seek new knowledge. We are all passionate people who want to build things so you’ll be well supported by a world-class team organized on the Atlassian suite. A college degree in CS / CE is recommended but not required. We know learning doesn’t always happen in the classroom so be prepared to demonstrate what you know. You should also have four years of experience in WEB development using C++, Java, or PHP. We also look for four years of experience ing in a LINUX environment and use of a modern CVS system (Mercurial, Git, Subversion). You’ll really stand out if you have built or utilized a highly available API.
Duties
Develop, debug and implement Backend tickets utilizing PHP and C++
Advise non-technical peers of technical constraints or issues in designs
Track down and squash bugs when found or ed
Get familiar with the three aspects of our BE application: servers, our BE API and the database
Estimate tickets’ level of effort
Communicate with QA in ongoing effort to ensure smooth bug releases
Follow code release standards and ticket management processes
Take a project technical audit and complete all tasks on it
Participate in the architecture of new features
Handle Database changes and Schema updates
Proof of concept / Prototyping coding
Supervise and assist junior developers
Participate in code review process
Flesh out POC (Proof of Concept) as instructed by senior staff members
Be able to think about scale and plan projects accordingly
Requirements
In depth ing knowledge of OOP
Two-plus years of experience with PHP, C++, Java
Strong organizational and scheduling ability
Linux experience
Good written and oral communication
Recommended
HTML / css & Javascript experience
Used some sort of bug tracking software
Familiar with a software development life cycle
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
Ontraport is making big strides in web development and business automation and we’re looking for thoughtful backend engineers with an eye for quality to join our team and help grow our platform while keeping it reliable, fast, and delightful...
Our ideal talented Backend Engineer is excited to learn and improve our technology platform. Projects range from new features as requested from our quickly growing customer base, to learning new technologies that will support clients, to improving the development flow, tackling optimization challenges, and maintaining any existing code. Additionally, you’ll be mentoring more junior members of the team and optimizing the developer experience here at Ontraport. The ideal candidate will be capable of managing multiple projects simultaneously, expressing technical concerns when necessary, and implementing projects in an agile environment. The result is building a product that appropriately balances the need for speed, scalability, and advancement.
At Ontraport, Backend Engineers push the boundaries of what’s possible in web applications. They are forward thinking with an eye for what is secure and effective. The primary responsibility of this role is simple: extend, scale and improve the core codebase of our application, specifically improving the backend experience for our clients. We’re looking for engineers who can think through issues. One of our back-end engineers, explains, “The important part, to me, is seeing the approach and process to a problem.”
We want engineers who think systematically, implement quickly, and consistently seek new knowledge. We are all passionate people who want to build things so you’ll be well supported by a world-class team organized on the Atlassian suite. A college degree in CS / CE is recommended but not required. We know learning doesn’t always happen in the classroom so be prepared to demonstrate what you know. You should also have four years of experience in WEB development using C++, Java, or PHP. We also look for four years of experience ing in a LINUX environment and use of a modern CVS system (Mercurial, Git, Subversion). You’ll really stand out if you have built or utilized a highly available API.
Duties
Develop, debug and implement Backend tickets utilizing PHP and C++
Advise non-technical peers of technical constraints or issues in designs
Track down and squash bugs when found or ed
Get familiar with the three aspects of our BE application: servers, our BE API and the database
Estimate tickets’ level of effort
Communicate with QA in ongoing effort to ensure smooth bug releases
Follow code release standards and ticket management processes
Take a project technical audit and complete all tasks on it
Participate in the architecture of new features
Handle Database changes and Schema updates
Proof of concept / Prototyping coding
Supervise and assist junior developers
Participate in code review process
Flesh out POC (Proof of Concept) as instructed by senior staff members
Be able to think about scale and plan projects accordingly
Requirements
In depth ing knowledge of OOP
Two-plus years of experience with PHP, C++, Java
Strong organizational and scheduling ability
Linux experience
Good written and oral communication
Recommended
HTML / css & Javascript experience
Used some sort of bug tracking software
Familiar with a software development life cycle
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
via Ladders
schedule_type: Full-timesalary: 100K–150K a year
JOB DETAILS
Overview...
The Front End Engineer will provide technical support and contribute to the creation of new features and web applications for our extremely high traffic consumer facing web site. This includes providing Information Technology with a long-term perspective on the relationship of front end user interfaces to the business opportunities facing our company.
We value brains, engagement, passion, and a ‘no excuses’ attitude.
JOB DETAILS
Overview...
The Front End Engineer will provide technical support and contribute to the creation of new features and web applications for our extremely high traffic consumer facing web site. This includes providing Information Technology with a long-term perspective on the relationship of front end user interfaces to the business opportunities facing our company.
We value brains, engagement, passion, and a ‘no excuses’ attitude. Since we’re focused on delivering value to our client base quickly, we iterate fast and release often. We use an agile-like methodology that balances our need for quick turn-around with the knowledge that doing things right the first time pays big dividends. We take the long-view of product development and are excited to build-to-last so you write clean, clear code that others can understand and is scalable, object oriented, and commented.
Duties
User Interface
Interact with product managers to define and develop new products, features, and enhancements
Build mockups and prototypes to communicate and refine product/feature concepts
Contribute scalable, production-ready code for user-facing features.
Develop reusable application components
Promote best practices for web user experience
Optimization and design
Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
Global Applications including language and currency features
Manage load times
Collaboratively work with development team to spec out new features to improve optimizations
Requirements
Five years plus experience in Web Development
Three-plus years experience working in jQuery
Experience with PHP, MySQL a plus
Object Oriented Programming
Building applications
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
Overview...
The Front End Engineer will provide technical support and contribute to the creation of new features and web applications for our extremely high traffic consumer facing web site. This includes providing Information Technology with a long-term perspective on the relationship of front end user interfaces to the business opportunities facing our company.
We value brains, engagement, passion, and a ‘no excuses’ attitude. Since we’re focused on delivering value to our client base quickly, we iterate fast and release often. We use an agile-like methodology that balances our need for quick turn-around with the knowledge that doing things right the first time pays big dividends. We take the long-view of product development and are excited to build-to-last so you write clean, clear code that others can understand and is scalable, object oriented, and commented.
Duties
User Interface
Interact with product managers to define and develop new products, features, and enhancements
Build mockups and prototypes to communicate and refine product/feature concepts
Contribute scalable, production-ready code for user-facing features.
Develop reusable application components
Promote best practices for web user experience
Optimization and design
Recommend improvements to the user experience through changes in infrastructure, server optimization, product interface, practices, and policy.
Global Applications including language and currency features
Manage load times
Collaboratively work with development team to spec out new features to improve optimizations
Requirements
Five years plus experience in Web Development
Three-plus years experience working in jQuery
Experience with PHP, MySQL a plus
Object Oriented Programming
Building applications
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
via Barefoot Student
schedule_type: Part-time
Ontraport is a small local software company located in the Rivera Business Park. The meal program is one of the most important benefits at Ontraport to ensure our staff are happy, healthy, and able to take on their day. As the Food and Beverage Assistant, you’ll work closely with our cafe crew to keep Ontraport’s cafe and meal program running smoothly. It’ll be your job to keep our employee’s... happily fed and ensure that things stay fully
Ontraport is a small local software company located in the Rivera Business Park. The meal program is one of the most important benefits at Ontraport to ensure our staff are happy, healthy, and able to take on their day. As the Food and Beverage Assistant, you’ll work closely with our cafe crew to keep Ontraport’s cafe and meal program running smoothly. It’ll be your job to keep our employee’s... happily fed and ensure that things stay fully stocked and clean. Also, on the Food and Beverage team, you will help with in-house parties and events. You will be one of the faces of our cafe, so a high level of customer service and positive attitude are key to creating a fun and remarkable experience for our team members. This role will take place at our Santa Barbara campus, part time, Monday - Friday. Shift hours are flexible.
Primary Duties:
-Prepare meal ingredients as needed, including cutting/prepping all components of the salad bar, etc.
-Maintain food presentation, and oversee distribution of meals at specific times.
-Stock all fridges/taking food and beverage inventory/advising on order adjustments.
-Manage and execute beverage production and service, including coffee preparation.
-Stock and clean glassware and plates.
-Bus dishes and wipe tables after meal service.
-Ensure proper rotation and management of perishable and sensitive ingredients.
-Wash, dry and restock dishes, cooking equipment, prep and service spaces.
-Set up and maintain a clean and organized working environment.
-Work with the Employee Experience Team to expand offerings to match employee preferences.
-Ensure high standards for safety, variety, nutrition, creativity and presentation.
-Develop and oversee food safety/sanitation practices, training and ongoing compliance.
-Assist as needed for events including bar tending.
-Receive all orders and distribute to kitchen or storage.
-Assist with cleaning, food, and kitchen repair coordination.
-Document all processes as needed so they remain current and future staff can easily follow them.
-Ensure all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
Requirements:
Must be eligible to work in the United States.
Valid California Food Handlers Card.
Excellent food service skills.
Ability to work well with other team members and to follow directions from supervisors.
Knowledge of basic food preparation techniques.
Ability to create drinks to order.
Must be willing to work / accommodate early morning schedule.
Exceptional organizational skills in a fast pace environment.
Detail-oriented.
Strong oral and written communication skills.
Ability to multitask.
Customer service mindset and self-motivation.
Knowledge of safety and sanitation standards.
Physical Requirements:
Ability to be on your feet, standing and walking, for an extended period of time.
Ability to carry up to 50 pounds.
Ability to bend, stoop and reach while maintaining the Cafe and performing various cleaning duties throughout the day.
Must be comfortable with knife handling, knife safety.
Able to wash dishes, take garbage and recycling out, keep kitchen and other areas clean and sanitized.
Must have fine hand dexterity, be able to twist hands, be able to use simple grasping, power grasping, and light lifting and these actions will occur frequently Show more details...
Primary Duties:
-Prepare meal ingredients as needed, including cutting/prepping all components of the salad bar, etc.
-Maintain food presentation, and oversee distribution of meals at specific times.
-Stock all fridges/taking food and beverage inventory/advising on order adjustments.
-Manage and execute beverage production and service, including coffee preparation.
-Stock and clean glassware and plates.
-Bus dishes and wipe tables after meal service.
-Ensure proper rotation and management of perishable and sensitive ingredients.
-Wash, dry and restock dishes, cooking equipment, prep and service spaces.
-Set up and maintain a clean and organized working environment.
-Work with the Employee Experience Team to expand offerings to match employee preferences.
-Ensure high standards for safety, variety, nutrition, creativity and presentation.
-Develop and oversee food safety/sanitation practices, training and ongoing compliance.
-Assist as needed for events including bar tending.
-Receive all orders and distribute to kitchen or storage.
-Assist with cleaning, food, and kitchen repair coordination.
-Document all processes as needed so they remain current and future staff can easily follow them.
-Ensure all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
Requirements:
Must be eligible to work in the United States.
Valid California Food Handlers Card.
Excellent food service skills.
Ability to work well with other team members and to follow directions from supervisors.
Knowledge of basic food preparation techniques.
Ability to create drinks to order.
Must be willing to work / accommodate early morning schedule.
Exceptional organizational skills in a fast pace environment.
Detail-oriented.
Strong oral and written communication skills.
Ability to multitask.
Customer service mindset and self-motivation.
Knowledge of safety and sanitation standards.
Physical Requirements:
Ability to be on your feet, standing and walking, for an extended period of time.
Ability to carry up to 50 pounds.
Ability to bend, stoop and reach while maintaining the Cafe and performing various cleaning duties throughout the day.
Must be comfortable with knife handling, knife safety.
Able to wash dishes, take garbage and recycling out, keep kitchen and other areas clean and sanitized.
Must have fine hand dexterity, be able to twist hands, be able to use simple grasping, power grasping, and light lifting and these actions will occur frequently Show more details...
via Ladders
schedule_type: Full-timesalary: 80K–100K a year
JOB DETAILS
Overview...
We are looking for a hard-ing, enthusiastic System Administrator. This candidate must be able to deploy virtualized Linux servers and assist us in bridging the gap between the servers and the application code. They must also know how to optimize server topology like a boss and spot net bottlenecks from a mile away. Are you up to the challenge? Then we need YOU to be Ontraport's new System Administrator. In this role, you'll
JOB DETAILS
Overview...
We are looking for a hard-ing, enthusiastic System Administrator. This candidate must be able to deploy virtualized Linux servers and assist us in bridging the gap between the servers and the application code. They must also know how to optimize server topology like a boss and spot net bottlenecks from a mile away. Are you up to the challenge? Then we need YOU to be Ontraport's new System Administrator. In this role, you'll be responsible for the installation, configuration, administration and maintenance of the servers and technologies that support our web-based software application. We are looking for someone who'll follow best practices and stay current on all new server and related technologies, while consistently and proactively maintaining the security of all our clients' data.
Duties
Deploy Linux Servers Virtualized (OpenStack) or not.
Be able to install binary version of software on CENTOS.
Build code and perform code pushes.
Keep security patches to OS and software up-to-date.
Optimize server topology (TCP/IP).
Patch and test different versions of third party software.
Identify bottlenecks in net (net card, router, servers).
Monitor all servers and recommend where improvements are necessary.
Design and deploy Multi-Location Clustered Solutions.
Use and understand Git.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
Design Systems standards.
Forecast growth needs based on historical data.
Requirements
Know hardware and software inside out.
Previous experience with a Saas company.
Three years of System Administrator experience.
Experience in OpenStack or Virtualized environments a big plus.
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
Overview...
We are looking for a hard-ing, enthusiastic System Administrator. This candidate must be able to deploy virtualized Linux servers and assist us in bridging the gap between the servers and the application code. They must also know how to optimize server topology like a boss and spot net bottlenecks from a mile away. Are you up to the challenge? Then we need YOU to be Ontraport's new System Administrator. In this role, you'll be responsible for the installation, configuration, administration and maintenance of the servers and technologies that support our web-based software application. We are looking for someone who'll follow best practices and stay current on all new server and related technologies, while consistently and proactively maintaining the security of all our clients' data.
Duties
Deploy Linux Servers Virtualized (OpenStack) or not.
Be able to install binary version of software on CENTOS.
Build code and perform code pushes.
Keep security patches to OS and software up-to-date.
Optimize server topology (TCP/IP).
Patch and test different versions of third party software.
Identify bottlenecks in net (net card, router, servers).
Monitor all servers and recommend where improvements are necessary.
Design and deploy Multi-Location Clustered Solutions.
Use and understand Git.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
Design Systems standards.
Forecast growth needs based on historical data.
Requirements
Know hardware and software inside out.
Previous experience with a Saas company.
Three years of System Administrator experience.
Experience in OpenStack or Virtualized environments a big plus.
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time – typing and/or writing Show more details...
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