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Opensignal
OpenSignal is a leading independent provider of mobile analytics and insights. Their website, OpenSignal.com, offers real-time information and data on the performance and coverage of mobile networks worldwide. With a vast community of users, OpenSignal collects data on network speeds, availability, and reliability, covering both 3G and 4G networks. The website provides interactive maps and reports that allow users to compare mobile network performance in different regions and countries. OpenSignal's goal is to empower consumers with accurate and unbiased information, helping them make informed decisions about their mobile network service provider.
philstar.comAccording to Opensignal, their users had their best experience when streaming video over mobile connections on Smart's network, making Smart the outright winner of the Video Experience award.
The measure uses a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters.opensignal.comOpensignal’s Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc.
This function was key when installing a directional cell signal booste OpenSignal is the best, most important cellular testing tool I have as a professional in the Security & Fire Alarm industry.justuseapp.comOpensignalInternetSpeedTest worked at one time but no longer has the directional arrow indicating the direction of the cell tower.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityAshburn, Virginia
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Latitude\Longitude39.0481 / -77.4728 Google Map
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Traffic rank#17,343 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2010
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FoundersBrendan Gill,James Robinson,Sam Westwood,Sina Khanifar
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HeadquartersBoston, United States,,,London, United Kingdom,,,Victoria, Canada
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Area servedGlobal
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ProductsMeteor: Free Internet speed & App Performance Test, Opensignal
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TypePrivate company
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IndustryWireless,,,technology
Traffic rank
#17,343
#17,343
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for Opensignal
Newest job postings for Opensignal
via LinkedIn
posted_at: 10 days agoschedule_type: Full-timesalary: 145K–165K a year
How you will make an impact:
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will
How you will make an impact:
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility,showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it to thrive. We do this by partnering with leaders to deliver a meaningful career experience,and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations. This role reports to our Chief People Officer.
What you will do:
Serve as a strategic talent partner to the business.
• With your understanding of the business and our opportunities, the Director,People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
• Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
• Facilitate organizational and talent reviews to drive ‘fit for purpose’organizational structure, development, and effectiveness through talent capabilities.
• Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
Own and drive People programs for the global organization.
• Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding).
• Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
Deliver functional operational excellence.
• As an enabling function responsible for our most significant and costly resource,our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
• Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
• Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score
• Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom.
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as an HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make an impact more quickly.
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively.
• Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups.
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor.
• A positive attitude, sound judgment, professionalism with handling confidential information.
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five and Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week)and to travel to other offices if needed (maybe 1-2x/year).
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values,and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits,including:
• Competitive compensation packages including a long-term equity program
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including FlexFridays, and the opportunity to work from abroad
• Charity matching and paid time off for community volunteering and DE&I program/committees
• Regular virtual and in-person events and socials
Company Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Stock options
• Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
• Purpose led work: we drive conversations around, quality of, and access to, mobile network service, working towards a future where everyone benefits.
Interview Process
• 1st Stage - Screening call with Talent Partner
• 2nd Stage - Call with hiring manager
• 3rd Stage - Calls with CFO / people partner
• Final - Presentation to SLT using our data set Show more details...
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility,showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it to thrive. We do this by partnering with leaders to deliver a meaningful career experience,and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations. This role reports to our Chief People Officer.
What you will do:
Serve as a strategic talent partner to the business.
• With your understanding of the business and our opportunities, the Director,People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
• Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
• Facilitate organizational and talent reviews to drive ‘fit for purpose’organizational structure, development, and effectiveness through talent capabilities.
• Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
Own and drive People programs for the global organization.
• Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding).
• Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
Deliver functional operational excellence.
• As an enabling function responsible for our most significant and costly resource,our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
• Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
• Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score
• Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom.
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as an HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make an impact more quickly.
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively.
• Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups.
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor.
• A positive attitude, sound judgment, professionalism with handling confidential information.
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five and Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week)and to travel to other offices if needed (maybe 1-2x/year).
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values,and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits,including:
• Competitive compensation packages including a long-term equity program
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including FlexFridays, and the opportunity to work from abroad
• Charity matching and paid time off for community volunteering and DE&I program/committees
• Regular virtual and in-person events and socials
Company Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Stock options
• Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
• Purpose led work: we drive conversations around, quality of, and access to, mobile network service, working towards a future where everyone benefits.
Interview Process
• 1st Stage - Screening call with Talent Partner
• 2nd Stage - Call with hiring manager
• 3rd Stage - Calls with CFO / people partner
• Final - Presentation to SLT using our data set Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Location: Boston MA or Remote (must work East Coast hours)
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role
Location: Boston MA or Remote (must work East Coast hours)
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role reports to the TechOps Manager.
What will you be doing?
• Work within a team to manage multi-account AWS infrastructure with a large number of services in use
• Collaborate and help lead continuous improvement of our security, cost, and redundancy posture
• Help in continuing design and implementation of rationalization of access groups across many different systems
• Respond to requests for access to numerous service endpoints
• Maintain ‘infrastructure as code’ using Terraform
• Use tools such as Docker, ansible, and others for ongoing developer and tool support
• Support and help to optimize our CI/CD environment
• Perform proof-of-concept projects with new tools and technologies
What we need from you:
• University Degree in Computer Science, Mathematics, Engineering, or similar
• 3+ years of work experience in the area of AWS DevOps Engineering or similar
• Experience with AWS IAM users, groups, roles, and policies or equivalent
• Experience with AWS Networking elements - especially routes, security groups, VPN infrastructure
• One of the following current certifications is required for this role - CISA, CISM, CCSP, or CSX-P. Others such as CompTIA Security+, GSEC, and CASP+ are desirable.
• Active posture towards security issues including access control,
• Personally Identifiable Information (PII), and Client Confidential Information (CI)
• 2+ years of in-depth Terraform experience
• 2+ years of Python tool development experience
• Fluent when working in Linux at the command-line
• Good communication and collaboration skills
At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role reports to the TechOps Manager.
What will you be doing?
• Work within a team to manage multi-account AWS infrastructure with a large number of services in use
• Collaborate and help lead continuous improvement of our security, cost, and redundancy posture
• Help in continuing design and implementation of rationalization of access groups across many different systems
• Respond to requests for access to numerous service endpoints
• Maintain ‘infrastructure as code’ using Terraform
• Use tools such as Docker, ansible, and others for ongoing developer and tool support
• Support and help to optimize our CI/CD environment
• Perform proof-of-concept projects with new tools and technologies
What we need from you:
• University Degree in Computer Science, Mathematics, Engineering, or similar
• 3+ years of work experience in the area of AWS DevOps Engineering or similar
• Experience with AWS IAM users, groups, roles, and policies or equivalent
• Experience with AWS Networking elements - especially routes, security groups, VPN infrastructure
• One of the following current certifications is required for this role - CISA, CISM, CCSP, or CSX-P. Others such as CompTIA Security+, GSEC, and CASP+ are desirable.
• Active posture towards security issues including access control,
• Personally Identifiable Information (PII), and Client Confidential Information (CI)
• 2+ years of in-depth Terraform experience
• 2+ years of Python tool development experience
• Fluent when working in Linux at the command-line
• Good communication and collaboration skills
At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
via Glassdoor
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
• Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
• Work with existing clients to expand relationships and to secure renewal
• Lead key customer relationships throughout their engagement with Opensignal
• Advocate for customers with respect to internal Opensignal initiatives
• Provide email, web, chat, and phone support to Opensignal customers and partners
• Utilize Opensignal's products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer escalated issues
• Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
• Demonstrated aptitude to learn in a fast-paced environment
• Strong work ethic and problem-solving skills
• Exceptional sense of organization and attention to detail
• Can work independently or in a team
• Strong writing and communication skills
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Build and maintain solid business relationships with clients
Experience
• Post-secondary education in a relevant field
• Experience in a technical support role or similar function
• Experience working in a fast-paced, entrepreneurial environment
• Experience in writing and troubleshooting SQL queries
Nice to have
• Fluent in English, oral and written
• A second language would be an asset
• Experience working with big data
• Experience with BigQuery or another data warehouse
For US applicants only
• At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
• Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
• Work with existing clients to expand relationships and to secure renewal
• Lead key customer relationships throughout their engagement with Opensignal
• Advocate for customers with respect to internal Opensignal initiatives
• Provide email, web, chat, and phone support to Opensignal customers and partners
• Utilize Opensignal's products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer escalated issues
• Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
• Demonstrated aptitude to learn in a fast-paced environment
• Strong work ethic and problem-solving skills
• Exceptional sense of organization and attention to detail
• Can work independently or in a team
• Strong writing and communication skills
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Build and maintain solid business relationships with clients
Experience
• Post-secondary education in a relevant field
• Experience in a technical support role or similar function
• Experience working in a fast-paced, entrepreneurial environment
• Experience in writing and troubleshooting SQL queries
Nice to have
• Fluent in English, oral and written
• A second language would be an asset
• Experience working with big data
• Experience with BigQuery or another data warehouse
For US applicants only
• At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
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