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Most recent job postings at Opensignal
via LinkedIn
posted_at: 10 days agoschedule_type: Full-timesalary: 145K–165K a year
How you will make an impact:
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will
How you will make an impact:
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility,showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it to thrive. We do this by partnering with leaders to deliver a meaningful career experience,and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations. This role reports to our Chief People Officer.
What you will do:
Serve as a strategic talent partner to the business.
• With your understanding of the business and our opportunities, the Director,People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
• Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
• Facilitate organizational and talent reviews to drive ‘fit for purpose’organizational structure, development, and effectiveness through talent capabilities.
• Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
Own and drive People programs for the global organization.
• Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding).
• Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
Deliver functional operational excellence.
• As an enabling function responsible for our most significant and costly resource,our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
• Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
• Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score
• Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom.
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as an HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make an impact more quickly.
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively.
• Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups.
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor.
• A positive attitude, sound judgment, professionalism with handling confidential information.
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five and Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week)and to travel to other offices if needed (maybe 1-2x/year).
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values,and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits,including:
• Competitive compensation packages including a long-term equity program
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including FlexFridays, and the opportunity to work from abroad
• Charity matching and paid time off for community volunteering and DE&I program/committees
• Regular virtual and in-person events and socials
Company Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Stock options
• Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
• Purpose led work: we drive conversations around, quality of, and access to, mobile network service, working towards a future where everyone benefits.
Interview Process
• 1st Stage - Screening call with Talent Partner
• 2nd Stage - Call with hiring manager
• 3rd Stage - Calls with CFO / people partner
• Final - Presentation to SLT using our data set Show more details...
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work...
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility,showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it to thrive. We do this by partnering with leaders to deliver a meaningful career experience,and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations. This role reports to our Chief People Officer.
What you will do:
Serve as a strategic talent partner to the business.
• With your understanding of the business and our opportunities, the Director,People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
• Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
• Facilitate organizational and talent reviews to drive ‘fit for purpose’organizational structure, development, and effectiveness through talent capabilities.
• Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
Own and drive People programs for the global organization.
• Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding).
• Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
Deliver functional operational excellence.
• As an enabling function responsible for our most significant and costly resource,our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
• Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
• Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score
• Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom.
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as an HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make an impact more quickly.
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively.
• Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups.
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor.
• A positive attitude, sound judgment, professionalism with handling confidential information.
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five and Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week)and to travel to other offices if needed (maybe 1-2x/year).
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values,and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits,including:
• Competitive compensation packages including a long-term equity program
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including FlexFridays, and the opportunity to work from abroad
• Charity matching and paid time off for community volunteering and DE&I program/committees
• Regular virtual and in-person events and socials
Company Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Stock options
• Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
• Purpose led work: we drive conversations around, quality of, and access to, mobile network service, working towards a future where everyone benefits.
Interview Process
• 1st Stage - Screening call with Talent Partner
• 2nd Stage - Call with hiring manager
• 3rd Stage - Calls with CFO / people partner
• Final - Presentation to SLT using our data set Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Location: Boston MA or Remote (must work East Coast hours)
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role
Location: Boston MA or Remote (must work East Coast hours)
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role reports to the TechOps Manager.
What will you be doing?
• Work within a team to manage multi-account AWS infrastructure with a large number of services in use
• Collaborate and help lead continuous improvement of our security, cost, and redundancy posture
• Help in continuing design and implementation of rationalization of access groups across many different systems
• Respond to requests for access to numerous service endpoints
• Maintain ‘infrastructure as code’ using Terraform
• Use tools such as Docker, ansible, and others for ongoing developer and tool support
• Support and help to optimize our CI/CD environment
• Perform proof-of-concept projects with new tools and technologies
What we need from you:
• University Degree in Computer Science, Mathematics, Engineering, or similar
• 3+ years of work experience in the area of AWS DevOps Engineering or similar
• Experience with AWS IAM users, groups, roles, and policies or equivalent
• Experience with AWS Networking elements - especially routes, security groups, VPN infrastructure
• One of the following current certifications is required for this role - CISA, CISM, CCSP, or CSX-P. Others such as CompTIA Security+, GSEC, and CASP+ are desirable.
• Active posture towards security issues including access control,
• Personally Identifiable Information (PII), and Client Confidential Information (CI)
• 2+ years of in-depth Terraform experience
• 2+ years of Python tool development experience
• Fluent when working in Linux at the command-line
• Good communication and collaboration skills
At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
How you will make an impact…...
Opensignal is looking for an intermediate TechOps/DevOps/Cloud Engineer to join our team. The position requires the support of a large multi-tenant AWS environment that hosts our big data pipelines, web platform, and data science environments. This position also requires at least one certification from the following: CISA, CISM, CCSP, or CSX-P. This role reports to the TechOps Manager.
What will you be doing?
• Work within a team to manage multi-account AWS infrastructure with a large number of services in use
• Collaborate and help lead continuous improvement of our security, cost, and redundancy posture
• Help in continuing design and implementation of rationalization of access groups across many different systems
• Respond to requests for access to numerous service endpoints
• Maintain ‘infrastructure as code’ using Terraform
• Use tools such as Docker, ansible, and others for ongoing developer and tool support
• Support and help to optimize our CI/CD environment
• Perform proof-of-concept projects with new tools and technologies
What we need from you:
• University Degree in Computer Science, Mathematics, Engineering, or similar
• 3+ years of work experience in the area of AWS DevOps Engineering or similar
• Experience with AWS IAM users, groups, roles, and policies or equivalent
• Experience with AWS Networking elements - especially routes, security groups, VPN infrastructure
• One of the following current certifications is required for this role - CISA, CISM, CCSP, or CSX-P. Others such as CompTIA Security+, GSEC, and CASP+ are desirable.
• Active posture towards security issues including access control,
• Personally Identifiable Information (PII), and Client Confidential Information (CI)
• 2+ years of in-depth Terraform experience
• 2+ years of Python tool development experience
• Fluent when working in Linux at the command-line
• Good communication and collaboration skills
At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
via Glassdoor
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
• Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
• Work with existing clients to expand relationships and to secure renewal
• Lead key customer relationships throughout their engagement with Opensignal
• Advocate for customers with respect to internal Opensignal initiatives
• Provide email, web, chat, and phone support to Opensignal customers and partners
• Utilize Opensignal's products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer escalated issues
• Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
• Demonstrated aptitude to learn in a fast-paced environment
• Strong work ethic and problem-solving skills
• Exceptional sense of organization and attention to detail
• Can work independently or in a team
• Strong writing and communication skills
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Build and maintain solid business relationships with clients
Experience
• Post-secondary education in a relevant field
• Experience in a technical support role or similar function
• Experience working in a fast-paced, entrepreneurial environment
• Experience in writing and troubleshooting SQL queries
Nice to have
• Fluent in English, oral and written
• A second language would be an asset
• Experience working with big data
• Experience with BigQuery or another data warehouse
For US applicants only
• At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
• Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
• Work with existing clients to expand relationships and to secure renewal
• Lead key customer relationships throughout their engagement with Opensignal
• Advocate for customers with respect to internal Opensignal initiatives
• Provide email, web, chat, and phone support to Opensignal customers and partners
• Utilize Opensignal's products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer escalated issues
• Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
• Demonstrated aptitude to learn in a fast-paced environment
• Strong work ethic and problem-solving skills
• Exceptional sense of organization and attention to detail
• Can work independently or in a team
• Strong writing and communication skills
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Build and maintain solid business relationships with clients
Experience
• Post-secondary education in a relevant field
• Experience in a technical support role or similar function
• Experience working in a fast-paced, entrepreneurial environment
• Experience in writing and troubleshooting SQL queries
Nice to have
• Fluent in English, oral and written
• A second language would be an asset
• Experience working with big data
• Experience with BigQuery or another data warehouse
For US applicants only
• At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
via Salary.com
schedule_type: Full-time
Job title: Director, People
Department: People Operations...
Reporting to: Chief People Officer
Location: US-East Coast preferred
How you will make an impact
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work.
The global People function was formally established in 2022 and
Job title: Director, People
Department: People Operations...
Reporting to: Chief People Officer
Location: US-East Coast preferred
How you will make an impact
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work.
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility, showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it thrive. We do this by partnering with leaders to deliver a meaningful career experience, and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations.
What you will do
• Serve as a strategic talent partner to the business.
○ With your understanding of the business and our opportunities, the Director, People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
○ Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
○ Facilitate organizational and talent reviews to drive ‘fit for purpose’ organizational structure, development, and effectiveness through talent capabilities.
○ Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
• Own and drive People programs for the global organization. ○ Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding)
○ Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
• Deliver functional operational excellence.
○ As an enabling function responsible for our most significant and costly resource, our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
○ Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
○ Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score ● Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as a HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make more impact faster
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively. ● Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor
• A positive attitude, sound judgment, professionalism with handling confidential information
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five, Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week) and to travel to other offices if needed (maybe 1-2x/year)
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and paid time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
Department: People Operations...
Reporting to: Chief People Officer
Location: US-East Coast preferred
How you will make an impact
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work.
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility, showing a proactive curiosity and passion for our vision of "Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it thrive. We do this by partnering with leaders to deliver a meaningful career experience, and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats - and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations.
What you will do
• Serve as a strategic talent partner to the business.
○ With your understanding of the business and our opportunities, the Director, People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
○ Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
○ Facilitate organizational and talent reviews to drive ‘fit for purpose’ organizational structure, development, and effectiveness through talent capabilities.
○ Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
• Own and drive People programs for the global organization. ○ Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding)
○ Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
• Deliver functional operational excellence.
○ As an enabling function responsible for our most significant and costly resource, our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
○ Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
○ Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
• Increased Employee NPS score, and increase in engagement score ● Increase in leader and manager effectiveness metrics
• Achieve people growth and retention targets
• Qualitative feedback from your business leaders
Required Education, Experience & Skills
• Bachelor's degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
• 10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom
• Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
• Experience as a HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
• Experience with HRIS system implementation, people analytics, and global talent management will allow you to make more impact faster
• Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
• Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively. ● Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups
• Effective communication skills among diverse audiences and an ability to connect, coach, and mentor
• A positive attitude, sound judgment, professionalism with handling confidential information
• Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five, Payscale a plus.
• Willingness and ability to work in our Boston office as needed (~1-2 days/week) and to travel to other offices if needed (maybe 1-2x/year)
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and paid time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
via Salary.com
schedule_type: Full-time
Title: Senior Accountant
Reports to: Controller...
Location: Boston, MA, London, UK or Remote
How you will make an impact…
We’re looking for a Senior Accountant to join the finance team at Opensignal. The finance team is responsible for accounting operations, financial reporting, treasury, budgeting and supporting our business partners.
The Accountant candidate should be a self-starter and problem solver who enjoys working in a dynamic company
Title: Senior Accountant
Reports to: Controller...
Location: Boston, MA, London, UK or Remote
How you will make an impact…
We’re looking for a Senior Accountant to join the finance team at Opensignal. The finance team is responsible for accounting operations, financial reporting, treasury, budgeting and supporting our business partners.
The Accountant candidate should be a self-starter and problem solver who enjoys working in a dynamic company that values integrity, collaboration, thoughtfulness and dedication to our internal and external clients.
What will you be doing?
Including but not limited to:
• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares journal entries and maintains general ledger accounts and supporting schedules for accounts receivables, prepaid expenses, fixed assets, internally developed software, payroll, accounts payable and accrued expenses.
• Documents financial transactions by entering account information.
• Summarizes current financial status by collecting information; preparing balance sheets, profit and loss statements, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Assists with vendor billing and payment processes.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends. Maintains financial records for subsidiary companies by analyzing balance sheets and general ledger accounts.
• Reconciles general and subsidiary bank accounts.
• Maintains accounting controls by following policies and procedures; complying with federal, state, and local financial legal requirements.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Secures financial information by completing database backups.
What we need from you:
• Minimum 3 years’ experience in accounting/finance.
• Bachelor’s or master’s degree in tax, accounting, or finance.
• Understanding of GAAP Accounting.
• Experience with foreign exchange a must.
• Netsuite experience a plus.
• Excel proficiency and general math skills.
• Financial statement preparation experience.
• Polished communication skills and strong attention to detail.
• Deadline and time management oriented.
• Reporting research results.
• Data entry management.
• Experience with financial close and reporting processes.
• Analytical and Excellent team player with can do attitude.
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
Reports to: Controller...
Location: Boston, MA, London, UK or Remote
How you will make an impact…
We’re looking for a Senior Accountant to join the finance team at Opensignal. The finance team is responsible for accounting operations, financial reporting, treasury, budgeting and supporting our business partners.
The Accountant candidate should be a self-starter and problem solver who enjoys working in a dynamic company that values integrity, collaboration, thoughtfulness and dedication to our internal and external clients.
What will you be doing?
Including but not limited to:
• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares journal entries and maintains general ledger accounts and supporting schedules for accounts receivables, prepaid expenses, fixed assets, internally developed software, payroll, accounts payable and accrued expenses.
• Documents financial transactions by entering account information.
• Summarizes current financial status by collecting information; preparing balance sheets, profit and loss statements, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Assists with vendor billing and payment processes.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends. Maintains financial records for subsidiary companies by analyzing balance sheets and general ledger accounts.
• Reconciles general and subsidiary bank accounts.
• Maintains accounting controls by following policies and procedures; complying with federal, state, and local financial legal requirements.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Secures financial information by completing database backups.
What we need from you:
• Minimum 3 years’ experience in accounting/finance.
• Bachelor’s or master’s degree in tax, accounting, or finance.
• Understanding of GAAP Accounting.
• Experience with foreign exchange a must.
• Netsuite experience a plus.
• Excel proficiency and general math skills.
• Financial statement preparation experience.
• Polished communication skills and strong attention to detail.
• Deadline and time management oriented.
• Reporting research results.
• Data entry management.
• Experience with financial close and reporting processes.
• Analytical and Excellent team player with can do attitude.
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials Show more details...
via SimplyHired
schedule_type: Full-time
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible
Location: Remote or Hybrid US (East-Coast)
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
Work with existing clients to expand relationships and to secure renewal
Lead key customer relationships throughout their engagement with Opensignal
Advocate for customers with respect to internal Opensignal initiatives
Provide email, web, chat, and phone support to Opensignal customers and partners
Utilize Opensignal's products and tools to investigate data, product, and other issues
Document known solutions to the internal and external knowledge base
Submit well-documented bugs and feature requests arising from customer escalated issues
Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
Demonstrated aptitude to learn in a fast-paced environment
Strong work ethic and problem-solving skills
Exceptional sense of organization and attention to detail
Can work independently or in a team
Strong writing and communication skills
Ability to plan work to meet deadlines and unexpected situations and/or requests
Build and maintain solid business relationships with clients
Experience
Post-secondary education in a relevant field
Experience in a technical support role or similar function
Experience working in a fast-paced, entrepreneurial environment
Experience in writing and troubleshooting SQL queries
Nice to have
Fluent in English, oral and written
A second language would be an asset
Experience working with big data
Experience with BigQuery or another data warehouse
For US applicants only
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
Competitive compensation packages including a long-term equity program.
Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
Charity matching and time off for community volunteering and DE&I program/committees.
Regular virtual and in-person events and socials Show more details...
How you will make an impact…...
We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! This role is suited for remote or hybrid, on the East Coast US time-zone.
As a Senior Customer Solutions Consultant, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client’s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. This position reports to the VP, Customer Success.
What you will be doing...
Communicate the full range of technical capabilities of Opensignal dashboard to commercial clients
Work with existing clients to expand relationships and to secure renewal
Lead key customer relationships throughout their engagement with Opensignal
Advocate for customers with respect to internal Opensignal initiatives
Provide email, web, chat, and phone support to Opensignal customers and partners
Utilize Opensignal's products and tools to investigate data, product, and other issues
Document known solutions to the internal and external knowledge base
Submit well-documented bugs and feature requests arising from customer escalated issues
Partner with engineering teams in prioritizing and resolving customer requests
Desired Knowledge, Skills & Abilities
Demonstrated aptitude to learn in a fast-paced environment
Strong work ethic and problem-solving skills
Exceptional sense of organization and attention to detail
Can work independently or in a team
Strong writing and communication skills
Ability to plan work to meet deadlines and unexpected situations and/or requests
Build and maintain solid business relationships with clients
Experience
Post-secondary education in a relevant field
Experience in a technical support role or similar function
Experience working in a fast-paced, entrepreneurial environment
Experience in writing and troubleshooting SQL queries
Nice to have
Fluent in English, oral and written
A second language would be an asset
Experience working with big data
Experience with BigQuery or another data warehouse
For US applicants only
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
Competitive compensation packages including a long-term equity program.
Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
Charity matching and time off for community volunteering and DE&I program/committees.
Regular virtual and in-person events and socials Show more details...
via Boston, MA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Quick Apply Full-time 3 hours ago Full Job Description Job title:
Director, Financial Planning & Analysis Department:
Finance and Legal Reporting to...
Chief Financial Officer Location:
US-East Coast preferred, UK/London optional How you will make an impact This role provides an opportunity to join an exciting growth company where the candidate will implement and build out the Financial Planning & Analysis (FP&A) function and process.
FP&A is a strategic
Quick Apply Full-time 3 hours ago Full Job Description Job title:
Director, Financial Planning & Analysis Department:
Finance and Legal Reporting to...
Chief Financial Officer Location:
US-East Coast preferred, UK/London optional How you will make an impact This role provides an opportunity to join an exciting growth company where the candidate will implement and build out the Financial Planning & Analysis (FP&A) function and process.
FP&A is a strategic finance role that aims to partner with the rest of the business to drive growth.
The role will involve working with a wide variety of departments and people in the company to manage the budget and forecast process, support and monitor acquisitions, identify risks and opportunities along with special projects.
The person in this role will have significant senior executive and board exposure.
The Team The Finance and Legal team is a highly collaborative group of 13 enthusiastic Opensignalers and growing.
We are focused on building a team that provides value to our colleagues across the business, whether that's through accurate and timely reporting, operational support or impactful analysis.
What you will do ESSENTIAL DUTIES:
1) Strategic Finance supports all strategic decisions from a finance and operational perspective and is a partner to the executive team on all major initiatives.
Develop financial models and analyze them to support strategic initiatives.
Develop and continually improve budgeting, financial projections, and operating forecasts.
Produce models to project long term growth and determine the impacting business factors.
Develop cash forecasting models including capital expenditures, acquisitions, etc.
Prepare currency level forecasting to support hedging program.
Provide M&A Support including diligence and valuation initiatives.
2) Consolidated Reporting provides reporting and visibility at the top company view.
This is not just financial reporting but integrates all key kpis and helps shed light on the business.
This activity will partner closely with the controller group to ensure seamless reporting and variance analysis.
Present the monthly and quarterly financial reports of various units and departments compared to budget, prior forecast, prior year.
Analyze the trends of Key Performance Indicators (KPIs), especially relating to financial metrics such as sales, expenditures, and profit margin.
Monitor KPIs and identify the cause of any unexpected variances.
Support board and lender reporting.
Implement a business intelligence tool and dashboard reports.
3) Ad hoc projects and analyses occur often and this role will support those initiatives.
Support management team and the Heads of Department with data-driven analysis.
Ad hoc special projects.
Ad-hoc business performance reporting.
Deliver competitor analysis, market trends and associated commentary to the leadership team.
Prepare business cases to support new investment, strategic and other business decisions.
Liaise with banks to help implement hedging program.
Other duties as required.
Required Skills & Abilities Bachelor's degree in highly analytical discipline, or equivalent experience.
5
years of FP&A experience for a growth company.
Prior FP&A experience within the tech or telecom sector.
Proficient knowledge of US GAAP, FASB ASC.
Strong financial modeling skills, along with understanding of financial reporting and cash flow information.
Exceptional analytical, quantitative, and statistical skills.
Strong intellect, commitment to excellence, and a passion for helping to improve the business.
Ability to understand market dynamics and products as it relates to the telecom industry.
Proficiency in Microsoft Suite, Google Suite and experience with ERP/financial systems (Netsuite desired).
Exceptional written and verbal communication and collaboration skills.
Strong interpersonal skills and a deep belief in diversity and collaboration.
Ability to act and operate independently with minimal daily direction to accomplish objectives.
A positive attitude, sound judgment, and top-level professionalism.
Must be detail-oriented and able to balance multiple responsibilities and tasks while meeting deadlines.
About Us Opensignal is the leading global provider of independent insight and data into network experience and market performance.
Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.
Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that's what influences customer choice.
Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities.
We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice.
Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way.
We'll help you get set up with the essentials you need to work from home or the office.
We also offer an attractive range of additional benefits, including:
Competitive compensation packages including a long-term equity program.
Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
Professional development opportunities:
education reimbursement, learning allowance, company-sponsored workshops, and more! Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
Charity matching and time off for community volunteering and DE&I program/committees.
Regular virtual and in-person events and socials.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Director, Financial Planning & Analysis Department:
Finance and Legal Reporting to...
Chief Financial Officer Location:
US-East Coast preferred, UK/London optional How you will make an impact This role provides an opportunity to join an exciting growth company where the candidate will implement and build out the Financial Planning & Analysis (FP&A) function and process.
FP&A is a strategic finance role that aims to partner with the rest of the business to drive growth.
The role will involve working with a wide variety of departments and people in the company to manage the budget and forecast process, support and monitor acquisitions, identify risks and opportunities along with special projects.
The person in this role will have significant senior executive and board exposure.
The Team The Finance and Legal team is a highly collaborative group of 13 enthusiastic Opensignalers and growing.
We are focused on building a team that provides value to our colleagues across the business, whether that's through accurate and timely reporting, operational support or impactful analysis.
What you will do ESSENTIAL DUTIES:
1) Strategic Finance supports all strategic decisions from a finance and operational perspective and is a partner to the executive team on all major initiatives.
Develop financial models and analyze them to support strategic initiatives.
Develop and continually improve budgeting, financial projections, and operating forecasts.
Produce models to project long term growth and determine the impacting business factors.
Develop cash forecasting models including capital expenditures, acquisitions, etc.
Prepare currency level forecasting to support hedging program.
Provide M&A Support including diligence and valuation initiatives.
2) Consolidated Reporting provides reporting and visibility at the top company view.
This is not just financial reporting but integrates all key kpis and helps shed light on the business.
This activity will partner closely with the controller group to ensure seamless reporting and variance analysis.
Present the monthly and quarterly financial reports of various units and departments compared to budget, prior forecast, prior year.
Analyze the trends of Key Performance Indicators (KPIs), especially relating to financial metrics such as sales, expenditures, and profit margin.
Monitor KPIs and identify the cause of any unexpected variances.
Support board and lender reporting.
Implement a business intelligence tool and dashboard reports.
3) Ad hoc projects and analyses occur often and this role will support those initiatives.
Support management team and the Heads of Department with data-driven analysis.
Ad hoc special projects.
Ad-hoc business performance reporting.
Deliver competitor analysis, market trends and associated commentary to the leadership team.
Prepare business cases to support new investment, strategic and other business decisions.
Liaise with banks to help implement hedging program.
Other duties as required.
Required Skills & Abilities Bachelor's degree in highly analytical discipline, or equivalent experience.
5
years of FP&A experience for a growth company.
Prior FP&A experience within the tech or telecom sector.
Proficient knowledge of US GAAP, FASB ASC.
Strong financial modeling skills, along with understanding of financial reporting and cash flow information.
Exceptional analytical, quantitative, and statistical skills.
Strong intellect, commitment to excellence, and a passion for helping to improve the business.
Ability to understand market dynamics and products as it relates to the telecom industry.
Proficiency in Microsoft Suite, Google Suite and experience with ERP/financial systems (Netsuite desired).
Exceptional written and verbal communication and collaboration skills.
Strong interpersonal skills and a deep belief in diversity and collaboration.
Ability to act and operate independently with minimal daily direction to accomplish objectives.
A positive attitude, sound judgment, and top-level professionalism.
Must be detail-oriented and able to balance multiple responsibilities and tasks while meeting deadlines.
About Us Opensignal is the leading global provider of independent insight and data into network experience and market performance.
Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance.
Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that's what influences customer choice.
Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities.
We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice.
Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way.
We'll help you get set up with the essentials you need to work from home or the office.
We also offer an attractive range of additional benefits, including:
Competitive compensation packages including a long-term equity program.
Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
Professional development opportunities:
education reimbursement, learning allowance, company-sponsored workshops, and more! Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
Charity matching and time off for community volunteering and DE&I program/committees.
Regular virtual and in-person events and socials.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via The Alliance For Media Arts + Culture
schedule_type: Full-time
Director of Growth
Salary: $80,250 a year...
Open Signal staff are a diverse community of teachers, media artists, social activists and dynamic nonprofit professionals. We are looking for a visionary social justice leader to lead fundraising at Open Signal with racial equity at the forefront. A predominantly publicly funded organization, we began our fundraising program in 2017, which now raises about $500,000 per year, primarily through local grants.
This
Director of Growth
Salary: $80,250 a year...
Open Signal staff are a diverse community of teachers, media artists, social activists and dynamic nonprofit professionals. We are looking for a visionary social justice leader to lead fundraising at Open Signal with racial equity at the forefront. A predominantly publicly funded organization, we began our fundraising program in 2017, which now raises about $500,000 per year, primarily through local grants.
This unusually dynamic role both oversees fundraising efforts and serves as part of the organization’s six-person leadership team, which collectively shares decision-making and ultimate responsibility for the health of the organization. This position also co-leads Open Signal’s board of directors. This is a unique opportunity to explore new models in organizational structure and philosophy.
The successful Director of Growth candidate will be passionate about navigating the inequitable power dynamics inherent to fundraising to find community-centric strategies that support our staff and program participants. This person will help us build a values-driven and joyful fundraising program, honoring growth potential in the areas of national grant funding and individual and corporate support. This position oversees a contract grants manager, and other development consultants as needed, with the opportunity to expand the department in proportion to the vision of growth for the organization’s fundraising work.
TO APPLY:
– Please submit a resume and brief answers to three questions through Indeed
– No cover letter please
– Applications will be accepted on a rolling basis, with a desire for an October start date Show more details...
Salary: $80,250 a year...
Open Signal staff are a diverse community of teachers, media artists, social activists and dynamic nonprofit professionals. We are looking for a visionary social justice leader to lead fundraising at Open Signal with racial equity at the forefront. A predominantly publicly funded organization, we began our fundraising program in 2017, which now raises about $500,000 per year, primarily through local grants.
This unusually dynamic role both oversees fundraising efforts and serves as part of the organization’s six-person leadership team, which collectively shares decision-making and ultimate responsibility for the health of the organization. This position also co-leads Open Signal’s board of directors. This is a unique opportunity to explore new models in organizational structure and philosophy.
The successful Director of Growth candidate will be passionate about navigating the inequitable power dynamics inherent to fundraising to find community-centric strategies that support our staff and program participants. This person will help us build a values-driven and joyful fundraising program, honoring growth potential in the areas of national grant funding and individual and corporate support. This position oversees a contract grants manager, and other development consultants as needed, with the opportunity to expand the department in proportion to the vision of growth for the organization’s fundraising work.
TO APPLY:
– Please submit a resume and brief answers to three questions through Indeed
– No cover letter please
– Applications will be accepted on a rolling basis, with a desire for an October start date Show more details...
via The Alliance For Media Arts + Culture
schedule_type: Full-time
Term of Contract: five (5) months, August-December 2022
Possible option to extend the contract based on how the organizational needs of the development department evolve alongside the timeline for hiring a permanent Director of Philanthropy...
Contract Amount
$2,500 a month at $100 per hour
Approx. 25 hours per month for six (6) months
Deadline to Apply: 31 July 2022
Estimated Scope + Hours
Job Summary
This contract position will support the
Term of Contract: five (5) months, August-December 2022
Possible option to extend the contract based on how the organizational needs of the development department evolve alongside the timeline for hiring a permanent Director of Philanthropy...
Contract Amount
$2,500 a month at $100 per hour
Approx. 25 hours per month for six (6) months
Deadline to Apply: 31 July 2022
Estimated Scope + Hours
Job Summary
This contract position will support the fundraising team, led by the Interim Development Director, while we work to hire a full-time Director of Growth. The position does not oversee any staff and will conduct fundraising work on behalf of the organization with some support from program and communications staff, as well as the Leadership Team. The successful fundraiser at Open Signal will push to create fundraising models that embrace Community-Centric Fundraising Principles and challenge traditional funder/nonprofit power dynamics.
GRANTS + SYSTEMS MANAGEMENT
• Grant writing: mix of 3-5 proposals and reports per month
• Prospect research
• Support staff to submit grant reports
• Draft org-wide boilerplate grant language
• Create 1-pagers for org programs + events
• Attend weekly department meetings
• Regularly use CiviCRM and Nextcloud to track grant data and processes
• Design and implement grant tracking systems
Required Qualifications
• A minimum of two years experience in grant writing
• Excellent knowledge of proposal submission, fundraising processes
• Ability to study and understand programs and funding requirements
• Strong research skills and knowledge of information sources
• Excellent verbal and written communication skills
• Excellent time management skills and attention to detail is a must
• Commitment to racial justice is essential
Organizational Background
Open Signal is a growing media arts center based in Portland, Oregon with a commitment to equity and experimentation. Primarily funded through a roughly $2M multi-year grant agreement with The City of Portland since 1981, Open Signal began raising additional funds in earnest for the first time in 2017. Greatest early fundraising success and momentum come from local grants with the addition of a couple of national funders. There is tremendous opportunity for growth. In FY21, Open Signal raised nearly $600,000 through grants, and this contract position will focus on sustaining or growing this funding stream through FY23.
To Apply
Please send us the following:
• A brief description of your background and why you would be a good fit for this project; 250 words max
• Resume; 2 pages max
• Writing sample; 5 pages max
• Prepare to share 2 professional references upon request
• Please include your full name in the file names of your application materials. Application materials should be submitted via email to development [at] opensignalpdx.org by 31 July 2022 with the subject line: “OS Grant Manager – [Your Name]” Show more details...
Possible option to extend the contract based on how the organizational needs of the development department evolve alongside the timeline for hiring a permanent Director of Philanthropy...
Contract Amount
$2,500 a month at $100 per hour
Approx. 25 hours per month for six (6) months
Deadline to Apply: 31 July 2022
Estimated Scope + Hours
Job Summary
This contract position will support the fundraising team, led by the Interim Development Director, while we work to hire a full-time Director of Growth. The position does not oversee any staff and will conduct fundraising work on behalf of the organization with some support from program and communications staff, as well as the Leadership Team. The successful fundraiser at Open Signal will push to create fundraising models that embrace Community-Centric Fundraising Principles and challenge traditional funder/nonprofit power dynamics.
GRANTS + SYSTEMS MANAGEMENT
• Grant writing: mix of 3-5 proposals and reports per month
• Prospect research
• Support staff to submit grant reports
• Draft org-wide boilerplate grant language
• Create 1-pagers for org programs + events
• Attend weekly department meetings
• Regularly use CiviCRM and Nextcloud to track grant data and processes
• Design and implement grant tracking systems
Required Qualifications
• A minimum of two years experience in grant writing
• Excellent knowledge of proposal submission, fundraising processes
• Ability to study and understand programs and funding requirements
• Strong research skills and knowledge of information sources
• Excellent verbal and written communication skills
• Excellent time management skills and attention to detail is a must
• Commitment to racial justice is essential
Organizational Background
Open Signal is a growing media arts center based in Portland, Oregon with a commitment to equity and experimentation. Primarily funded through a roughly $2M multi-year grant agreement with The City of Portland since 1981, Open Signal began raising additional funds in earnest for the first time in 2017. Greatest early fundraising success and momentum come from local grants with the addition of a couple of national funders. There is tremendous opportunity for growth. In FY21, Open Signal raised nearly $600,000 through grants, and this contract position will focus on sustaining or growing this funding stream through FY23.
To Apply
Please send us the following:
• A brief description of your background and why you would be a good fit for this project; 250 words max
• Resume; 2 pages max
• Writing sample; 5 pages max
• Prepare to share 2 professional references upon request
• Please include your full name in the file names of your application materials. Application materials should be submitted via email to development [at] opensignalpdx.org by 31 July 2022 with the subject line: “OS Grant Manager – [Your Name]” Show more details...
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