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via Greenhouse
posted_at: 10 days agoschedule_type: Full-time
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us: OppFi is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you get to do:
Customer Advocates on the Collections Team are held to a new set of standards being established within the Financial Service Industry. As a member of this team, Customer Advocates have an overall objective of quickly discerning customer payment conflicts and providing the appropriate level of customer service. This objective will be accomplished while focusing on the customer experience and a true willingness to help re-establish a positive payment history. Functionally applying collections concepts with true customer service allows Customer Advocates to be meaningful contributing members of the OppLoans framework. This also allows Customer Advocates to establish their role as an “advisor” to the customer through education on products and services offered by OppLoans. In this role, you will:
• Report to Floor Supervisors and Senior Management for the department.
• Handle all incoming and outgoing calls in a goal-oriented department.
• Provide quality customer service regarding collections issues while maintaining the goal of reducing delinquency.
• Use computer systems to process customer requests about payments or account maintenance.
• Discuss account statuses with customers.
• Apply system data and product knowledge to educate customers about best practices when establishing financial responsibility.
What you will bring to the team:
• Bachelor’s degree or equivalent work experience
• 1 to 3 years of experience in a collections-oriented contact center, high-volume contact center environment preferred
• Commitment to excellent customer service for both external and internal customers by demonstrating the ability to communicate clearly and effectively
• Demonstrate reliability by self-regulating to maintain regular and dependable attendance
• Ability to work independently and establish a professional relationship in a collaborative manner that is distraction-free remote environment with reliable internet access
• Exceptional time management skills with a willingness to learn and adapt to changing processes and technologies
• Demonstrated ability to multitask
• A team player who shares ideas and information to help the team meet objectives and thrive in a fast-past environment
Reports to: Supervisor
Job Level: Entry
The hourly rate is $16.00, as well as a bi-weekly bonus calculated based on dollars collected for each pay period. The payout percentage ranges between 2% - 10% of dollars collected per the bi-weekly pay period.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience that allows you to define your career and purpose with us. New team members go through orientation, shadow programs, a new hire lunch with our CEO, Todd Schwartz, and you can participate in different company culture events focused on diversity, equity, and inclusion. Our team has designed programs to make you feel welcome and part of our team during your first year and beyond.
• Define the mission (days 1-30): You will understand our company mission, values, and vision, and how your role at OppFi plays a part in that.
• Define your goals (months 1-3): You will be able to understand your role expectations and identify goals with your manager and mentor(s) to fulfill those expectations.
• Define your belonging (months 3-6): You will understand OppFi’s culture and have opportunities to engage with and impact that culture. Business Resource Groups and other programs are offered to help with community connection both virtually and in-person.
• Define your journey (6 months - 1 year): You will feel confident in your abilities to execute in your role and know the next step you will take to develop your career.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFI will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@opploans.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppLoans is providing the "OppLoans California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.opploans.com/careers Show more details...
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us: OppFi is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you get to do:
Customer Advocates on the Collections Team are held to a new set of standards being established within the Financial Service Industry. As a member of this team, Customer Advocates have an overall objective of quickly discerning customer payment conflicts and providing the appropriate level of customer service. This objective will be accomplished while focusing on the customer experience and a true willingness to help re-establish a positive payment history. Functionally applying collections concepts with true customer service allows Customer Advocates to be meaningful contributing members of the OppLoans framework. This also allows Customer Advocates to establish their role as an “advisor” to the customer through education on products and services offered by OppLoans. In this role, you will:
• Report to Floor Supervisors and Senior Management for the department.
• Handle all incoming and outgoing calls in a goal-oriented department.
• Provide quality customer service regarding collections issues while maintaining the goal of reducing delinquency.
• Use computer systems to process customer requests about payments or account maintenance.
• Discuss account statuses with customers.
• Apply system data and product knowledge to educate customers about best practices when establishing financial responsibility.
What you will bring to the team:
• Bachelor’s degree or equivalent work experience
• 1 to 3 years of experience in a collections-oriented contact center, high-volume contact center environment preferred
• Commitment to excellent customer service for both external and internal customers by demonstrating the ability to communicate clearly and effectively
• Demonstrate reliability by self-regulating to maintain regular and dependable attendance
• Ability to work independently and establish a professional relationship in a collaborative manner that is distraction-free remote environment with reliable internet access
• Exceptional time management skills with a willingness to learn and adapt to changing processes and technologies
• Demonstrated ability to multitask
• A team player who shares ideas and information to help the team meet objectives and thrive in a fast-past environment
Reports to: Supervisor
Job Level: Entry
The hourly rate is $16.00, as well as a bi-weekly bonus calculated based on dollars collected for each pay period. The payout percentage ranges between 2% - 10% of dollars collected per the bi-weekly pay period.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience that allows you to define your career and purpose with us. New team members go through orientation, shadow programs, a new hire lunch with our CEO, Todd Schwartz, and you can participate in different company culture events focused on diversity, equity, and inclusion. Our team has designed programs to make you feel welcome and part of our team during your first year and beyond.
• Define the mission (days 1-30): You will understand our company mission, values, and vision, and how your role at OppFi plays a part in that.
• Define your goals (months 1-3): You will be able to understand your role expectations and identify goals with your manager and mentor(s) to fulfill those expectations.
• Define your belonging (months 3-6): You will understand OppFi’s culture and have opportunities to engage with and impact that culture. Business Resource Groups and other programs are offered to help with community connection both virtually and in-person.
• Define your journey (6 months - 1 year): You will feel confident in your abilities to execute in your role and know the next step you will take to develop your career.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFI will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@opploans.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppLoans is providing the "OppLoans California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.opploans.com/careers Show more details...
via Snagajob
posted_at: 1 day agoschedule_type: Full-time and Part-timesalary: 16.50 an hour
• *Remote Application Advocate (Customer Service Representative)**
at OppFi Chicago, IL OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a... part of making a difference. Our company values guide
• *Remote Application Advocate (Customer Service Representative)**
at OppFi Chicago, IL OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a... part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together! ****Helping the Everyday Consumer Build Financial Health****
OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.
• *What you get to do:**
This role will report to our Sr. Manager, Application Advocates, you will provide high-quality customer service and assistance when responding to calls from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations.
• Respond to inbound calls
• Guide customers through the application process
• Request, verify, and review loan application supporting documents
• Review and evaluate customer's financial documents
• Collaborate with application processors to process applications in an expedited fashion.
• Complete BSA alerts
• Process customer profile updates
• Review banking transaction history for manual scoring
• Update Banking information
• Submit applications to underwriting
• Provide accurate responses to potential customers
• Treat all callers with respect and provide a world class customer experience
• Follow all policies, procedures and compliance regulations
• *What you will bring to the team:**
• 2+ years of experience in contact center environment
• Bilingual (English/Spanish)
• Accurate data entry
• Resourceful and able to problem solve
• *Reports to:** Sr. Manager Application Advocate
• *Job Level:** Entry
The minimum salary for this role is **$16.50 hr**. The total compensation package includes eligibility for a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the companys sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
• ***Define your career at OppFi****
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
• **Day 1 - Month 3: Define Your Mission**Youll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, youll set mission-aligned goals to make an impact in your role.
• **Months 3 - 6: Define Your Belonging**Youll understand OppFis culture and know how to engage with and influence that culture.
• **Months 6 - 12: Define Your Journey**Youll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
• ***Compensation and Benefits****
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.
• ***EEOC Statement:****
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
• Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here:*
Location (City) Our contact center is open from Sunday - Saturday, 9:00 a.m. - 11:00 pm (CST). Your regular work schedule will be based on business need and will include two consecutive days off every week. Please note, schedules are not finalized until approved by OppFi. Please select 4 schedules that you are available to work if hired for the role. *
All schedules are listed in CST.
Mon-Fri 9:00a-5:00p, Off Sat/Sun
Mon,Th,Fri,Sat,Sun 9:00a-5:00p, Off Tue/Wed
Mon, Tue 9:00a-5:00p, Wed 10:00a-6:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon-Fri 10:00a-6:00p, Off Sat/Sun
Mon,Th,Fri,10:00a-6:00p, Off Tue/Wed, Sat-Sun 9:00a-5:00p
Mon-Fri 11:00a-7:00p, Off Sat/Sun
Mon,Tue,Wed 11:00a-7:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon,Tue,Wed,Thur,11:00a-7:00p, Off Fri/Sat, Sun 9:00a-5:00p
Tue-Fri 11:00a-7:00p, Off Sun/Mon, Sat 9:00a-5:00p
Mon-Fri 1:00p-9:00p, Off Sat/Sun
Mon, Tue, Fri 1:00p-9:00p, Sat, Sun 9:00a-5:00p, Off Wed/Thu
Mon-Wed 1:00p-9:00p, Off Thu/Fr, Sat-Sun 9:00a-5:00p
Mon-Fri 2:00p-10:00p, Off Sat/Sun
Mon,Tue,Wed 2:00p-10:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon,Thu,Fri 2:00p-10:00p, Off Tue/Wed, Sat-Sun 9:00a-5:00p
Mon-Fri 3:00p-11:00p, Off Sat/Sun
• *Demographic Questions** **U.S. Equal Opportunity Employment Information (Completion is voluntary)**
At OppFi, we dare to win, thus with the understanding that diverse teams coupled with inclusion and equity helps us win as a company - we invite all applicants to self-identify, on your application form via the EEOC portion.
We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, st Show more details...
at OppFi Chicago, IL OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a... part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together! ****Helping the Everyday Consumer Build Financial Health****
OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.
• *What you get to do:**
This role will report to our Sr. Manager, Application Advocates, you will provide high-quality customer service and assistance when responding to calls from customers and prospective customers. You will provide accurate and up-to-date answers to prospects and customers, while observing all compliance regulations.
• Respond to inbound calls
• Guide customers through the application process
• Request, verify, and review loan application supporting documents
• Review and evaluate customer's financial documents
• Collaborate with application processors to process applications in an expedited fashion.
• Complete BSA alerts
• Process customer profile updates
• Review banking transaction history for manual scoring
• Update Banking information
• Submit applications to underwriting
• Provide accurate responses to potential customers
• Treat all callers with respect and provide a world class customer experience
• Follow all policies, procedures and compliance regulations
• *What you will bring to the team:**
• 2+ years of experience in contact center environment
• Bilingual (English/Spanish)
• Accurate data entry
• Resourceful and able to problem solve
• *Reports to:** Sr. Manager Application Advocate
• *Job Level:** Entry
The minimum salary for this role is **$16.50 hr**. The total compensation package includes eligibility for a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the companys sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
• ***Define your career at OppFi****
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
• **Day 1 - Month 3: Define Your Mission**Youll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, youll set mission-aligned goals to make an impact in your role.
• **Months 3 - 6: Define Your Belonging**Youll understand OppFis culture and know how to engage with and influence that culture.
• **Months 6 - 12: Define Your Journey**Youll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
• ***Compensation and Benefits****
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.
• ***EEOC Statement:****
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
• Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here:*
Location (City) Our contact center is open from Sunday - Saturday, 9:00 a.m. - 11:00 pm (CST). Your regular work schedule will be based on business need and will include two consecutive days off every week. Please note, schedules are not finalized until approved by OppFi. Please select 4 schedules that you are available to work if hired for the role. *
All schedules are listed in CST.
Mon-Fri 9:00a-5:00p, Off Sat/Sun
Mon,Th,Fri,Sat,Sun 9:00a-5:00p, Off Tue/Wed
Mon, Tue 9:00a-5:00p, Wed 10:00a-6:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon-Fri 10:00a-6:00p, Off Sat/Sun
Mon,Th,Fri,10:00a-6:00p, Off Tue/Wed, Sat-Sun 9:00a-5:00p
Mon-Fri 11:00a-7:00p, Off Sat/Sun
Mon,Tue,Wed 11:00a-7:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon,Tue,Wed,Thur,11:00a-7:00p, Off Fri/Sat, Sun 9:00a-5:00p
Tue-Fri 11:00a-7:00p, Off Sun/Mon, Sat 9:00a-5:00p
Mon-Fri 1:00p-9:00p, Off Sat/Sun
Mon, Tue, Fri 1:00p-9:00p, Sat, Sun 9:00a-5:00p, Off Wed/Thu
Mon-Wed 1:00p-9:00p, Off Thu/Fr, Sat-Sun 9:00a-5:00p
Mon-Fri 2:00p-10:00p, Off Sat/Sun
Mon,Tue,Wed 2:00p-10:00p, Off Th/Fri, Sat-Sun 9:00a-5:00p
Mon,Thu,Fri 2:00p-10:00p, Off Tue/Wed, Sat-Sun 9:00a-5:00p
Mon-Fri 3:00p-11:00p, Off Sat/Sun
• *Demographic Questions** **U.S. Equal Opportunity Employment Information (Completion is voluntary)**
At OppFi, we dare to win, thus with the understanding that diverse teams coupled with inclusion and equity helps us win as a company - we invite all applicants to self-identify, on your application form via the EEOC portion.
We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, st Show more details...
via Talentify
posted_at: 8 days agoschedule_type: Full-timesalary: 16 an hourwork_from_home: 1
Employer Industry: Financial Technology Platform
Why Consider this Job Opportunity...
- Salary up to $16.50
- Opportunity for career advancement and growth within the organization
- Generous paid time off and flexible remote work environment
- Tuition reimbursement and 401(k) matching program
- Access to additional benefits such as medical plans, dental and vision coverage, and lifestyle benefits platform
What to Expect (Job Responsibilities):
-
Employer Industry: Financial Technology Platform
Why Consider this Job Opportunity...
- Salary up to $16.50
- Opportunity for career advancement and growth within the organization
- Generous paid time off and flexible remote work environment
- Tuition reimbursement and 401(k) matching program
- Access to additional benefits such as medical plans, dental and vision coverage, and lifestyle benefits platform
What to Expect (Job Responsibilities):
- Assist customers with loan applications and provide high-quality customer service
- Liaison between application advocates and underwriting
- Ensure accuracy and completeness of loan application information
- Research and correct mistakes in applications
- Verify application data and identify discrepancies
What is Required (Qualifications):
- Bachelor's degree or equivalent work experience
- 1 to 3 years of experience in a collections-oriented contact center
- Commitment to excellent customer service
- Ability to work independently in a distraction-free environment
- Exceptional time management skills
How to Stand Out (Preferred Qualifications):
- A minimum of 2 years experience as a Loan Processor or similar position
- Collections or Sales oriented data processing/back-office experience
#FinancialTechnology #CustomerService #CareerGrowth #FlexibleWork #BenefitsPackage
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Show more details...
Why Consider this Job Opportunity...
- Salary up to $16.50
- Opportunity for career advancement and growth within the organization
- Generous paid time off and flexible remote work environment
- Tuition reimbursement and 401(k) matching program
- Access to additional benefits such as medical plans, dental and vision coverage, and lifestyle benefits platform
What to Expect (Job Responsibilities):
- Assist customers with loan applications and provide high-quality customer service
- Liaison between application advocates and underwriting
- Ensure accuracy and completeness of loan application information
- Research and correct mistakes in applications
- Verify application data and identify discrepancies
What is Required (Qualifications):
- Bachelor's degree or equivalent work experience
- 1 to 3 years of experience in a collections-oriented contact center
- Commitment to excellent customer service
- Ability to work independently in a distraction-free environment
- Exceptional time management skills
How to Stand Out (Preferred Qualifications):
- A minimum of 2 years experience as a Loan Processor or similar position
- Collections or Sales oriented data processing/back-office experience
#FinancialTechnology #CustomerService #CareerGrowth #FlexibleWork #BenefitsPackage
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Show more details...
via Talentify
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Employer Industry: Financial Services
Why Consider this Job Opportunity...
- Salary up to $106,154.00
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Total compensation package includes performance-based bonuses and equity grant
- Comprehensive benefits package including medical, dental, vision, and tuition reimbursement
- Monthly meditation and yoga classes for employee wellness
What
Employer Industry: Financial Services
Why Consider this Job Opportunity...
- Salary up to $106,154.00
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Total compensation package includes performance-based bonuses and equity grant
- Comprehensive benefits package including medical, dental, vision, and tuition reimbursement
- Monthly meditation and yoga classes for employee wellness
What to Expect (Job Responsibilities):
- Manage day-to-day BSA/AML/Fraud Investigations operations and internal controls
- Oversee alert/case volumes, suspicious activity referrals, and provide coaching to staff
- Act as primary resource on escalated BSA/AML/fraud detection issues
- Coordinate OppFi's Actimize BSA/AML system and other monitoring tools
- Ensure compliance with all BSA/fraud laws, rules, and regulations
What is Required (Qualifications):
- 3 to 5 years of BSA/AML/Financial Crimes experience or related law enforcement experience
- Bachelor's degree or equivalent combination of education and experience
- CAMS or CFE Certification
- Operations Management experience
- Ability to make sound decisions reflecting good judgment
How to Stand Out (Preferred Qualifications):
- Understanding of the business & financial industry
- Demonstrated success driving organizational change with a track record of innovation
- Exceptional influencing skills that inspire action without full reliance on authority
- Strong ability to lead in the face of change and maintain a strong culture
- Ability to effectively communicate orally and through written presentations and reports
#FinancialServices #Compliance #RemoteWork #CareerGrowth #TotalRewards
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Show more details...
Why Consider this Job Opportunity...
- Salary up to $106,154.00
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Total compensation package includes performance-based bonuses and equity grant
- Comprehensive benefits package including medical, dental, vision, and tuition reimbursement
- Monthly meditation and yoga classes for employee wellness
What to Expect (Job Responsibilities):
- Manage day-to-day BSA/AML/Fraud Investigations operations and internal controls
- Oversee alert/case volumes, suspicious activity referrals, and provide coaching to staff
- Act as primary resource on escalated BSA/AML/fraud detection issues
- Coordinate OppFi's Actimize BSA/AML system and other monitoring tools
- Ensure compliance with all BSA/fraud laws, rules, and regulations
What is Required (Qualifications):
- 3 to 5 years of BSA/AML/Financial Crimes experience or related law enforcement experience
- Bachelor's degree or equivalent combination of education and experience
- CAMS or CFE Certification
- Operations Management experience
- Ability to make sound decisions reflecting good judgment
How to Stand Out (Preferred Qualifications):
- Understanding of the business & financial industry
- Demonstrated success driving organizational change with a track record of innovation
- Exceptional influencing skills that inspire action without full reliance on authority
- Strong ability to lead in the face of change and maintain a strong culture
- Ability to effectively communicate orally and through written presentations and reports
#FinancialServices #Compliance #RemoteWork #CareerGrowth #TotalRewards
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Show more details...
via WayUp
schedule_type: Full-time
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you'll get to do:
• Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data.
• Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics).
• Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels.
• Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps.
• Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas.
• Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more. Perform root cause analysis on data to determine if findings are human, product- or process- related.
• Translate data-driven findings into measurable insights and communicate them with business partners.
• Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company.
• Create and inform business cases to guide Product/Partnership strategy and fuel decision-making. Be the lead and liaison for any third-party research projects, representing the customer perspective.
• Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making.
• Help create concise customer experience policies and procedures. Work with Product and User Research to plan, design, and test ideas. Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. *Remote work is permitted.
What you'll bring to the team:
• Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 3 years of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.
• In alternative, we will accept a Master's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 1 year of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.
• Position also requires experience with conducting primary and secondary consumer and market research; experience with analyzing large datasets and generating reports/building dashboards; experience translating data insights into recommendations for the business; experience managing cross-functional teams; experience with internal and external communications; experience with email marketing; experience with survey building and analysis; experience with vendor management and due diligence; and experience with customer satisfaction scores and initiatives.
Reports to: Senior Director, Corporate Strategy
Job Level: Senior Associate
The minimum salary for this role is $90,000 . The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
• Day 1 - Month 3: Define Your Mission You'll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you'll set mission-aligned goals to make an impact in your role.
• Months 3 - 6: Define Your Belonging You'll understand OppFi's culture and know how to engage with and influence that culture.
• Months 6 - 12: Define Your Journey You'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote
EEOC Statement
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a... Customer-obsessed culture, with the capital “C”.
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you'll get to do:
• Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data.
• Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics).
• Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels.
• Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps.
• Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas.
• Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more. Perform root cause analysis on data to determine if findings are human, product- or process- related.
• Translate data-driven findings into measurable insights and communicate them with business partners.
• Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company.
• Create and inform business cases to guide Product/Partnership strategy and fuel decision-making. Be the lead and liaison for any third-party research projects, representing the customer perspective.
• Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making.
• Help create concise customer experience policies and procedures. Work with Product and User Research to plan, design, and test ideas. Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. *Remote work is permitted.
What you'll bring to the team:
• Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 3 years of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.
• In alternative, we will accept a Master's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 1 year of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.
• Position also requires experience with conducting primary and secondary consumer and market research; experience with analyzing large datasets and generating reports/building dashboards; experience translating data insights into recommendations for the business; experience managing cross-functional teams; experience with internal and external communications; experience with email marketing; experience with survey building and analysis; experience with vendor management and due diligence; and experience with customer satisfaction scores and initiatives.
Reports to: Senior Director, Corporate Strategy
Job Level: Senior Associate
The minimum salary for this role is $90,000 . The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
• Day 1 - Month 3: Define Your Mission You'll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you'll set mission-aligned goals to make an impact in your role.
• Months 3 - 6: Define Your Belonging You'll understand OppFi's culture and know how to engage with and influence that culture.
• Months 6 - 12: Define Your Journey You'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote
EEOC Statement
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
via Talent.com
posted_at: 4 days agoschedule_type: Full-timesalary: 120K a year
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options...
We go beyond our mission - to help people rebuild financial health - and further ensure we keep the customer at the center of everything we do.
We are creating a Customer-obsessed culture with the capital "C".
And it starts
Helping the Everyday Consumer Build Financial Health
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options...
We go beyond our mission - to help people rebuild financial health - and further ensure we keep the customer at the center of everything we do.
We are creating a Customer-obsessed culture with the capital "C".
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds.
Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is.
We welcome individuals who want to make a difference in the financial system by creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us. OppFi has been an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you'll get to do :
• Manage the process and tools for Information Security & Risk Management, and process IT due-diligence requests and ensure compliance to policies, procedures and regulations.
• Function as a central third-party risk management subject matter expert looking to involve third parties in processes that interact with data.
Support completion of information security review process for all new third parties, and annual reviews for all other relationships, that receive and / or interact with data.
Maintain inventory of third parties who possess and / or interact with data, including key risk information about the relationship, data attributes involved, and regulatory compliance.
Monitor open third party security issues and remediation actions associated with security control gaps to ensure timely closure.
• Educate and build cybersecurity awareness across the enterprise
• Identify and analyze new requirements for policy impacts; develop and update policies, procedures and guidelines.
• Improve compliance with security standards and policies across the enterprise.
• Be the primary point of security risk management activities, including analyzing, quantifying, and tracking identified information security risks and reviewing and documenting risk exception requests.
• Work with the Technology Process Owners to create, modify, validate, and decommission policies / procedures.
• Create dynamic dashboards and scorecards for visibility of Information Security Governance activities.
What you'll bring to the team :
• Experience with security and control frameworks, such as FFIEC, NIST, COBIT, ITIL, and ISO control framework
• Background in Information Security, IT Risk Management, or third party risk management
• 8+ years of experience supporting Information Technology compliance programs to meet regulatory or compliance requirements
• Experience identifying potential IT controls risks and opportunities through and offering sustainable recommendations that address cause rather than symptoms
• Experience with information security standards, best practices for securing computer systems within applicable laws and regulations
• Experience with Governance Risk & Compliance (GRC) tools and procedure development
• Experience working in a regulated industry (financial services or health care)
Reports to : Senior Manager, Information Security Governance
Job Level : Lead
The minimum salary for this role is $120,000 . The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders.
Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education.
We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
Months 3 - 6 : Define Your Belonging
You’ll understand OppFi’s culture and know how to engage with and influence that culture.
Months 6 - 12 : Define Your Journey You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement.
To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses.
We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.
EEOC Statement
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations.
Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions.
We aim to help our employees thrive where they work and beyond. Check out our Culture page
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact our People team at .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy.
If you are a California resident, please review the policy here :
Last updated : 2024-04-08 Show more details...
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options...
We go beyond our mission - to help people rebuild financial health - and further ensure we keep the customer at the center of everything we do.
We are creating a Customer-obsessed culture with the capital "C".
And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds.
Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is.
We welcome individuals who want to make a difference in the financial system by creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A few other fun facts about us. OppFi has been an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
What you'll get to do :
• Manage the process and tools for Information Security & Risk Management, and process IT due-diligence requests and ensure compliance to policies, procedures and regulations.
• Function as a central third-party risk management subject matter expert looking to involve third parties in processes that interact with data.
Support completion of information security review process for all new third parties, and annual reviews for all other relationships, that receive and / or interact with data.
Maintain inventory of third parties who possess and / or interact with data, including key risk information about the relationship, data attributes involved, and regulatory compliance.
Monitor open third party security issues and remediation actions associated with security control gaps to ensure timely closure.
• Educate and build cybersecurity awareness across the enterprise
• Identify and analyze new requirements for policy impacts; develop and update policies, procedures and guidelines.
• Improve compliance with security standards and policies across the enterprise.
• Be the primary point of security risk management activities, including analyzing, quantifying, and tracking identified information security risks and reviewing and documenting risk exception requests.
• Work with the Technology Process Owners to create, modify, validate, and decommission policies / procedures.
• Create dynamic dashboards and scorecards for visibility of Information Security Governance activities.
What you'll bring to the team :
• Experience with security and control frameworks, such as FFIEC, NIST, COBIT, ITIL, and ISO control framework
• Background in Information Security, IT Risk Management, or third party risk management
• 8+ years of experience supporting Information Technology compliance programs to meet regulatory or compliance requirements
• Experience identifying potential IT controls risks and opportunities through and offering sustainable recommendations that address cause rather than symptoms
• Experience with information security standards, best practices for securing computer systems within applicable laws and regulations
• Experience with Governance Risk & Compliance (GRC) tools and procedure development
• Experience working in a regulated industry (financial services or health care)
Reports to : Senior Manager, Information Security Governance
Job Level : Lead
The minimum salary for this role is $120,000 . The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Define your career at OppFi
OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders.
Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education.
We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
Months 3 - 6 : Define Your Belonging
You’ll understand OppFi’s culture and know how to engage with and influence that culture.
Months 6 - 12 : Define Your Journey You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.
Compensation and Benefits
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement.
To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses.
We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.
EEOC Statement
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations.
Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions.
We aim to help our employees thrive where they work and beyond. Check out our Culture page
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact our People team at .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy.
If you are a California resident, please review the policy here :
Last updated : 2024-04-08 Show more details...
via WayUp
schedule_type: Full-timework_from_home: 1
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people
Total Rewards and Benefits...
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your
As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people
Total Rewards and Benefits...
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LIremote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/
Remote: Yes Show more details...
Total Rewards and Benefits...
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LIremote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/
Remote: Yes Show more details...
via Built In Chicago
posted_at: 9 days agoschedule_type: Full-timesalary: 86K a year
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
What you get to do:
As a SRE/DevOps Engineer, you will work with other DevOps, SRE, Platform and Software Engineers to “automate all the things” for our AWS deployment platform, in support of our flourishing product portfolio.
• Establish and refine deployment patterns and tooling for use by feature development teams, targeting Kubernetes / EKS, ECS, and Lambda, running on AWS.
• Write Terraform, yaml, and scripts to fully automate the deployment of services and environments.
• Continuously improve the observability of our tech stack by evolving the use of logs, metrics, tracing, dashboards, alerts, and integration of metrics with CI/CD pipelines.
• Partner with other engineers to troubleshoot issues in production and other environments, identifying opportunities to improve automation.
• Migrate legacy technologies and environments to EKS on fully automated environments
• Troubleshoot issues in production and other environments, opportunistically improve observability and automation
• Grow your skills and help others do the same! Our team manages our own internal training, with budgets for classes, conferences, books, and materials.
• This position is US-based remote-capable.
What you will bring to the team:
• 1+ years of experience with at least one cloud platform such as AWS, Azure, or GCP
• 1+ years of experience with at least one container orchestrator such as Kubernetes, ECS, or Swarm
• 1+ years of experience with at least one IAC / CM tool such as Terraform, CloudFormation, Ansible, Chef, Puppet, or SaltStack
• 1+ years of experience working in Linux-based environments
• 1+ years of experience with at least one CI / CD tool such as GitHub Actions, Spinnaker or CircleCI
• 1+ years of experience with at least one log / metrics / alerting tool such as DataDog, Sumologic, FluentD, Prometheus, ELK, or Splunk
• Experience with scripting in Bash or Bash-like scripting language
• Experience in at least one non-Bash programming language such as Python, Ruby, Go, JavaScript / Node.js, Java, C#, or C/C++
• Experience working in an environment where a high degree of communication between and within teams is valued.
• An appetite for simplicity -- to bring value quickly over time, by building things well.
• Bonus experience: PostgreSQL, Security Scanning Tools, AWS Multi-Region configuration, Clumio
Reports to: Sr SRE Manager
Job Level: Tech I
Total Rewards and Benefits
The minimum salary for this role is $86,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
What you get to do:
As a SRE/DevOps Engineer, you will work with other DevOps, SRE, Platform and Software Engineers to “automate all the things” for our AWS deployment platform, in support of our flourishing product portfolio.
• Establish and refine deployment patterns and tooling for use by feature development teams, targeting Kubernetes / EKS, ECS, and Lambda, running on AWS.
• Write Terraform, yaml, and scripts to fully automate the deployment of services and environments.
• Continuously improve the observability of our tech stack by evolving the use of logs, metrics, tracing, dashboards, alerts, and integration of metrics with CI/CD pipelines.
• Partner with other engineers to troubleshoot issues in production and other environments, identifying opportunities to improve automation.
• Migrate legacy technologies and environments to EKS on fully automated environments
• Troubleshoot issues in production and other environments, opportunistically improve observability and automation
• Grow your skills and help others do the same! Our team manages our own internal training, with budgets for classes, conferences, books, and materials.
• This position is US-based remote-capable.
What you will bring to the team:
• 1+ years of experience with at least one cloud platform such as AWS, Azure, or GCP
• 1+ years of experience with at least one container orchestrator such as Kubernetes, ECS, or Swarm
• 1+ years of experience with at least one IAC / CM tool such as Terraform, CloudFormation, Ansible, Chef, Puppet, or SaltStack
• 1+ years of experience working in Linux-based environments
• 1+ years of experience with at least one CI / CD tool such as GitHub Actions, Spinnaker or CircleCI
• 1+ years of experience with at least one log / metrics / alerting tool such as DataDog, Sumologic, FluentD, Prometheus, ELK, or Splunk
• Experience with scripting in Bash or Bash-like scripting language
• Experience in at least one non-Bash programming language such as Python, Ruby, Go, JavaScript / Node.js, Java, C#, or C/C++
• Experience working in an environment where a high degree of communication between and within teams is valued.
• An appetite for simplicity -- to bring value quickly over time, by building things well.
• Bonus experience: PostgreSQL, Security Scanning Tools, AWS Multi-Region configuration, Clumio
Reports to: Sr SRE Manager
Job Level: Tech I
Total Rewards and Benefits
The minimum salary for this role is $86,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
via Built In Chicago
posted_at: 9 days agoschedule_type: Full-timesalary: 130K a year
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
Sr. Technical Program Manager
We are looking for an experienced and hands-on Sr. Technical Program Manager to deliver technical solutions to the business. He or she will also help drive process efficiency and agile adoption by working with Technology management to define, develop and improve Technology delivery processes. He or she will be comfortable working in a fast-paced environment and will have the ability to work effectively in a cross-disciplinary team, across multiple projects and multiple locations.
What you get to do:
• Manage delivery from concept/requirements definition to end-user deployment in a fast-paced environment through the full project lifecycle
• Develop sprint plans with the Scrum team, plan iterations, drive estimation exercises
• Facilitate sprint planning, stand-ups, sprint review/demos, and retrospectives meetings
• Ensure impediment removal, or guide the team through impediment removal in a cross-functional environment
• Maintain project/sprint plan and relevant metrics that help the team track progress and keep to targets
• Manages day-to-day operational aspects of a project and scope, facilitates progress, identifies and manages risks & issues
• Work with Technology Leadership team on status reporting including project progress, velocity calculation, preparation of burndowns, etc.
• Business Analysis
• Document project scope, business needs, costs, and benefits
• Conduct data and process analysis (both ongoing and ad hoc)
• Ensure all work is tracked accurately and statuses updated appropriately in the workflow management system (Jira)
• Collaborate with business and IT to define and document business, system and project requirements
• Help drive high-level initiatives to improve SDLC and Agile
What you will bring to the team:
• Scrum Master experience with working knowledge of Agile practices while delivering on commitments and motivating the team to do so
• Sound knowledge of software development and testing best practices along with excellent analytical and creative & innovative problem-solving skills
• Strong hands-on background in analysis/design and facilitation skills in leading requirements elicitation workshops, interfacing with business and technology teams
• Able to evaluate processes and data to generate core insights and proactively present the information to management along with recommendations for changes and solutions
• Flexible to respond to changing requirements that might invalidate original plans
• Capacity to handle multiple tasks and manage competing priorities
• Able to work flexibly, collaboratively and effectively communicate with various functional areas and employee levels within the company, from line-level to executive leadership, within a constantly evolving cross functional team environment
• Solid organizational skills including attention to detail and multitasking skills
• Previous experience in managing cross-disciplinary teams across multiple technical projects is a must
• Prior experience with Jira required
• PMP or Certified Scrum Master certification is a plus
• 10+ years of proven track record in running complex IT project delivery at an enterprise level or as a business analyst and/or system analyst
• 2-5 years project management or product management experience is desirable
• 3+ years of financial industry experience is desirable
• Bachelor’s degree or related experience
Reports to: Senior Director, Platform & Operations
Job Level: Manager
Total Rewards and Benefits
The minimum salary for this role is $102,400. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
Sr. Technical Program Manager
We are looking for an experienced and hands-on Sr. Technical Program Manager to deliver technical solutions to the business. He or she will also help drive process efficiency and agile adoption by working with Technology management to define, develop and improve Technology delivery processes. He or she will be comfortable working in a fast-paced environment and will have the ability to work effectively in a cross-disciplinary team, across multiple projects and multiple locations.
What you get to do:
• Manage delivery from concept/requirements definition to end-user deployment in a fast-paced environment through the full project lifecycle
• Develop sprint plans with the Scrum team, plan iterations, drive estimation exercises
• Facilitate sprint planning, stand-ups, sprint review/demos, and retrospectives meetings
• Ensure impediment removal, or guide the team through impediment removal in a cross-functional environment
• Maintain project/sprint plan and relevant metrics that help the team track progress and keep to targets
• Manages day-to-day operational aspects of a project and scope, facilitates progress, identifies and manages risks & issues
• Work with Technology Leadership team on status reporting including project progress, velocity calculation, preparation of burndowns, etc.
• Business Analysis
• Document project scope, business needs, costs, and benefits
• Conduct data and process analysis (both ongoing and ad hoc)
• Ensure all work is tracked accurately and statuses updated appropriately in the workflow management system (Jira)
• Collaborate with business and IT to define and document business, system and project requirements
• Help drive high-level initiatives to improve SDLC and Agile
What you will bring to the team:
• Scrum Master experience with working knowledge of Agile practices while delivering on commitments and motivating the team to do so
• Sound knowledge of software development and testing best practices along with excellent analytical and creative & innovative problem-solving skills
• Strong hands-on background in analysis/design and facilitation skills in leading requirements elicitation workshops, interfacing with business and technology teams
• Able to evaluate processes and data to generate core insights and proactively present the information to management along with recommendations for changes and solutions
• Flexible to respond to changing requirements that might invalidate original plans
• Capacity to handle multiple tasks and manage competing priorities
• Able to work flexibly, collaboratively and effectively communicate with various functional areas and employee levels within the company, from line-level to executive leadership, within a constantly evolving cross functional team environment
• Solid organizational skills including attention to detail and multitasking skills
• Previous experience in managing cross-disciplinary teams across multiple technical projects is a must
• Prior experience with Jira required
• PMP or Certified Scrum Master certification is a plus
• 10+ years of proven track record in running complex IT project delivery at an enterprise level or as a business analyst and/or system analyst
• 2-5 years project management or product management experience is desirable
• 3+ years of financial industry experience is desirable
• Bachelor’s degree or related experience
Reports to: Senior Director, Platform & Operations
Job Level: Manager
Total Rewards and Benefits
The minimum salary for this role is $102,400. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
via Built In Chicago
posted_at: 3 days agoschedule_type: Full-timesalary: 106,154 a yearwork_from_home: 1
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed
OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
What you get to do:
Managing the day-to-day Fraud Operations/Fraud investigations team and internal controls to ensure operational effectiveness and adherence to regulatory requirements. This includes:
• Manages the daily operations of Fraud staff by overseeing alert/case volumes, fraud claim referrals and providing ongoing coaching, guidance, and training
• Utilizes critical thinking to investigate fraudulent activity including complex loan fraud cases in which customers are victims or perpetrators, and document appropriate evidence in accordance with policies and procedures.
• Develops and updates procedures related to Fraud investigations and ensures fraud investigations are within applicable laws and standards; serves as primary resource to team members on escalated fraud detection/investigative issues and provides coaching and feedback
• Strong decision making, analytical, and investigative abilities with attention to detail and accuracy
• Responsible for management functions including new employee selection, employee development, performance evaluation, and corrective action
• Create and implement unit objectives and policies and procedures to meet compliance requirements and organizational goals and objectives
• Identifies and implements corrective action for any outstanding fraud compliance issues
• Identify and develop reporting of key metrics, KPIs/KRIs and other measurements on the effectiveness of the fraud investigations process
• Collaborates with senior management in developing operational strategy and business plans/objectives for the Fraud Operations team
• Demonstrates in-depth knowledge of technical and functional fraud regulatory and risk management requirements and demonstrates commitment to continuing involvement in training, certification, and professional organizational activities
• Sets and exemplifies high ethical standards and holds self and others accountable for conduct
What you will bring to the team:
• 3 to 5 years Financial or Banking Fraud Operations/Fraud Investigations/Financial Crimes experience Experience with knowledge of various fraud typologies, CIP and KYC requirements and regulations
• Demonstrated administrative, managerial, supervisory, and leadership abilities in Operations Management experience required
• Bachelor’s degree or equivalent combination of education and experience
• Strong excel and SQL skills to support investigation, Reporting and Data Analysis
• Ability to influence, collaborate, and build relationships across teams, including strategy, risk, compliance, operations, credit, marketing, and product
• Demonstrated success driving organizational change with a track record of innovation
• Exceptional influencing skills that inspire action without full reliance on authority
• Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines
• Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
• Strong ability to lead in the face of change and maintain a strong culture
• Ability to effectively communicate (both orally and through written presentations and reports)
Reports to: Director, Fraud Operations
Job Level: Manager
Total Rewards and Benefits
The minimum salary for this role is $100,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
We are a team of caring, innovative, and... inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
What you get to do:
Managing the day-to-day Fraud Operations/Fraud investigations team and internal controls to ensure operational effectiveness and adherence to regulatory requirements. This includes:
• Manages the daily operations of Fraud staff by overseeing alert/case volumes, fraud claim referrals and providing ongoing coaching, guidance, and training
• Utilizes critical thinking to investigate fraudulent activity including complex loan fraud cases in which customers are victims or perpetrators, and document appropriate evidence in accordance with policies and procedures.
• Develops and updates procedures related to Fraud investigations and ensures fraud investigations are within applicable laws and standards; serves as primary resource to team members on escalated fraud detection/investigative issues and provides coaching and feedback
• Strong decision making, analytical, and investigative abilities with attention to detail and accuracy
• Responsible for management functions including new employee selection, employee development, performance evaluation, and corrective action
• Create and implement unit objectives and policies and procedures to meet compliance requirements and organizational goals and objectives
• Identifies and implements corrective action for any outstanding fraud compliance issues
• Identify and develop reporting of key metrics, KPIs/KRIs and other measurements on the effectiveness of the fraud investigations process
• Collaborates with senior management in developing operational strategy and business plans/objectives for the Fraud Operations team
• Demonstrates in-depth knowledge of technical and functional fraud regulatory and risk management requirements and demonstrates commitment to continuing involvement in training, certification, and professional organizational activities
• Sets and exemplifies high ethical standards and holds self and others accountable for conduct
What you will bring to the team:
• 3 to 5 years Financial or Banking Fraud Operations/Fraud Investigations/Financial Crimes experience Experience with knowledge of various fraud typologies, CIP and KYC requirements and regulations
• Demonstrated administrative, managerial, supervisory, and leadership abilities in Operations Management experience required
• Bachelor’s degree or equivalent combination of education and experience
• Strong excel and SQL skills to support investigation, Reporting and Data Analysis
• Ability to influence, collaborate, and build relationships across teams, including strategy, risk, compliance, operations, credit, marketing, and product
• Demonstrated success driving organizational change with a track record of innovation
• Exceptional influencing skills that inspire action without full reliance on authority
• Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines
• Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
• Strong ability to lead in the face of change and maintain a strong culture
• Ability to effectively communicate (both orally and through written presentations and reports)
Reports to: Director, Fraud Operations
Job Level: Manager
Total Rewards and Benefits
The minimum salary for this role is $100,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.
The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote
EEOC Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Show more details...
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