Optimizely is an online platform that helps businesses create and deliver personalized digital experiences to their customers. It enables businesses to experiment and optimize their digital products, websites and applications to deliver better user experiences and higher conversion rates. The platform also provides tools to measure and track performance, allowing businesses to make data-driven decisions. With Optimizely, businesses can quickly test and iterate on their digital products and features, enabling them to deliver the best possible customer experience.
optimizely.comMicrosoft applauds Optimizely for its innovative and comprehensive adoption of Microsoft Azure, which has allowed them to bring a powerful new approach to the delivery of digital customer experiences.
When you upgrade to Toolsberry Pro, you can get the full dataset, download as CSV files and get notified when new data is added to this list. “Simple. Easy. Fast.” Yes, and no.toolsberry.comToolsberry tracks Optimizely users across millions of companies and curates the companies who use Optimizely with full company information including geography, industry and more.
This page is intended to act as a hub for our Knowledge Base articles on CDNs and related topics, like self-hosting the snippet. Content Delivery Networkssupport.optimizely.comOptimizely uses a Content Delivery Network (CDN), a network of web servers located around the world, to provide service for rendering the snippet.
-
EncryptedSite is Encrypted
-
CountryHosted in United States
-
Latitude\Longitude37.751 / -97.822 Google Map
-
Traffic rank#1,256 Site Rank
-
Site age14 yrs old
-
Site Owner informationWhois info
-
FoundedJanuary 2010
-
FounderDan Siroker,Pete Koomen
-
HeadquartersUnited States
-
Key peopleAlex Atzberger,(CEO),Kirsten Allegri Williams,(CMO),Myles Johnson,(CFO)
-
Number of employees1100 (as of March 2021)
-
ParentInsight Partners
-
Area servedWorldwide
-
TypePrivate
#1,256
14 yrs
United States
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Renewals Team owns the renewal experience working directly with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organization working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals. As a senior member of the team they will also be responsible for mentoring and training new hires while contributing to process improvement across the team
Job Responsibilities
• Acts independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight
• Become the go to regional expert with regards to the renewal experience for all crossfunctional partners.
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status
• Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement
• Train, mentor and coach new hire Renewal Specialist
• Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)
Knowledge and Experience
• Minimum of 2 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products
• Ambition to look for opportunities to expand the scope of the role and take on new projects
• High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments
• Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers
• Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts
• Able to build relationships quickly and work across many cross-functional teams in a remote environment
• Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
Education
Bachelors Degree preferred
Competencies
Adapting to Change
Delivering High Quality Work
Demonstrating Initiative
Interacting with People at Different Levels
Working with Ambiguity
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
As a Sales Development Representative (SDR), you will be responsible for supporting our sales organization by proactively identifying, nurturing, and creating new opportunities with prospects. You will be on the frontlines of the go-to-market organization at Optimizely, acting as the first point of contact with prospects. The SDR team bridges the gap between Marketing and Sales to grow our business by impacting one of the most critical KPIs for the business: accelerated pipeline production and growth. SDRs manage a holistic territory plan together with their Account Executive counterparts to build relationships with in-market buyers in target accounts with our ideal customer profile.
Every day as an SDR, you will leverage intent-based data to prioritize and tailor your outreach to prospects, leveraging tools such as Salesforce, Outreach, LinkedIn, and other prospecting tools combined with digital selling techniques to research accounts, identify key contacts, and craft targeted messaging to effectively communicate our value proposition across a wide-ranging portfolio of solutions – including content, commerce, intelligence and experimentation.
SDRs work with new prospects to understand their challenges and goals to accurately scope business requirements and facilitate engagement with Account Executives and Solutions Consultants to create a prescriptive follow up plan that translates to new opportunity creation. You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely.
Core responsibilities:
• Responsible for managing multi-million-dollar book of business, contributing to 50% of the overall company generated pipeline and 20% of all closed won opportunities for sales.
• Manage a territory coverage plan of ~100 accounts
• Create individualized industry and persona-based marketing content, including but not limited to customized emails, personal videos, and tailored digital experiences for outbound campaigns.
• Conduct extensive corporate research, including corporate annual and quarterly reports, media coverage, as well as navigate company structure to identify buying committee members within an account and/or divisions in an account.
• Ability to conduct a value assessment with a prospect (e.g. evaluate a prospect’s current technology stack and position how our solutions can drive business outcomes – e.g. increase conversions, leads, revenue, etc.)
• Understand marketing technology ecosystem and understand how technical capabilities fit together to create a winning digital customer experience
• Research target account list and determine strategic approach to outbound and book meetings with aforementioned accounts, providing tailored messaging to Optimizely's key personas
• Provide weekly pipeline forecasts to manager and regional Sales Vice Presidents on pipeline pacing and production of sales opportunities
• Achieve daily call, email, LinkedIn outreach metrics
• Partner with local field marketing, Sales and presales teams to create account-based engagement programs
Qualifications:
A successful Sales Development Representative at Optimizely will exhibit the following traits:
• Adaptability- You are excited by change vs. change averse. You are adaptable and thrive in new situations where you can think on your feet.
• Coachability- You are coachable, able to implement feedback and dedicated to continuous self-improvement. We are all about improving and giving and receiving feedback that will make us better.
• Drive/Achievement- You must have a strong track record of performance in a previous role or experiences. A positive attitude and desire to win are a must. You thrive on challenges and have a proven history of consistently achieving quotas or objectives.
• Team Orientation- We are a collaborative organization. Everyone needs to support each other, share best practices, and take on team projects to make the entire organization better. The ability to forge strong bonds and work collaboratively with key partners across the Sales channels is a must.
• Process Orientation/Focus- Being able to follow a specific process and iterate on it for maximum results, is a crucial skill. Detail oriented, organized mindset with an ability to manage time effectively. You must be able to remain focused in the face of many competing interests
• Curiosity- Genuine curiosity about people, technology and business, with excellent listening skills is required.
• Communication-You must have strong persuasion and negotiation skills and excellent communication (written and verbal), presentation, and client relationship skills are critical.
• Technological Savvy - Strong Internet, email, and Microsoft application skills are preferred. An understanding of Salesforce would be useful.
• Maturity/Professionalism- You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
Additional Qualifications:
• SaaS knowledge or sales experience is a plus.
• Bachelor’s Degree recommended.
• Previous experience in Marketing, Sales, or Tech.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer – facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company.
Job Responsibilities
• In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction.
• Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
• Ensure customers adopt best practices for both running their digital program and in using our platform.
• Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences.
• Drive accountability for deliverables internally and among customer and partner teams.
• Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data.
• Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.
• Coordinate appropriate resources for each meeting to obtain the desired outcome.
• Identify and develop opportunities for new usage of our product across organizational functions and business units.
• Educate and advise on potential use cases for new or unused features of our platform.
• Manage account issues and escalations.
• Maintain your own current functional knowledge and technical knowledge of our platform.
• Collaborate with services to produce and implement solutions to customer challenges.
• Collect product feedback and advocate for customer needs within the company.
• Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.
Knowledge and Experience
• 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company.
• Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
• Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
• Experience working with web or mobile app product and development teams.
• Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
• Project and stakeholder management experience & skills.
Education
Bachelors degree and preferably further professional training in direct marketing a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...