Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at Optimizely
via Jooble
posted_at: 9 days agoschedule_type: Full-time
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Renewals Team owns the renewal experience working directly with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organization working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals. As a senior member of the team they will also be responsible for mentoring and training new hires while contributing to process improvement across the team
Job Responsibilities
• Acts independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight
• Become the go to regional expert with regards to the renewal experience for all crossfunctional partners.
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status
• Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement
• Train, mentor and coach new hire Renewal Specialist
• Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)
Knowledge and Experience
• Minimum of 2 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products
• Ambition to look for opportunities to expand the scope of the role and take on new projects
• High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments
• Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers
• Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts
• Able to build relationships quickly and work across many cross-functional teams in a remote environment
• Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
Education
Bachelors Degree preferred
Competencies
Adapting to Change
Delivering High Quality Work
Demonstrating Initiative
Interacting with People at Different Levels
Working with Ambiguity
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Renewals Team owns the renewal experience working directly with the customer driving the renewal to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organization working closely with Sales, Customer Success, Deal Desk, Finance and Legal ensuring timely and accurate customer renewals. As a senior member of the team they will also be responsible for mentoring and training new hires while contributing to process improvement across the team
Job Responsibilities
• Acts independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight
• Become the go to regional expert with regards to the renewal experience for all crossfunctional partners.
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status
• Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement
• Train, mentor and coach new hire Renewal Specialist
• Proactively advise customers and liase with internal partners on contract related documentation with limited assistance (i.e. MSA, DPA, Security Review, etc.)
Knowledge and Experience
• Minimum of 2 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products
• Ambition to look for opportunities to expand the scope of the role and take on new projects
• High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments
• Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers
• Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts
• Able to build relationships quickly and work across many cross-functional teams in a remote environment
• Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
Education
Bachelors Degree preferred
Competencies
Adapting to Change
Delivering High Quality Work
Demonstrating Initiative
Interacting with People at Different Levels
Working with Ambiguity
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
via Jobvite
schedule_type: Full-time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian,
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
As a Sales Development Representative (SDR), you will be responsible for supporting our sales organization by proactively identifying, nurturing, and creating new opportunities with prospects. You will be on the frontlines of the go-to-market organization at Optimizely, acting as the first point of contact with prospects. The SDR team bridges the gap between Marketing and Sales to grow our business by impacting one of the most critical KPIs for the business: accelerated pipeline production and growth. SDRs manage a holistic territory plan together with their Account Executive counterparts to build relationships with in-market buyers in target accounts with our ideal customer profile.
Every day as an SDR, you will leverage intent-based data to prioritize and tailor your outreach to prospects, leveraging tools such as Salesforce, Outreach, LinkedIn, and other prospecting tools combined with digital selling techniques to research accounts, identify key contacts, and craft targeted messaging to effectively communicate our value proposition across a wide-ranging portfolio of solutions – including content, commerce, intelligence and experimentation.
SDRs work with new prospects to understand their challenges and goals to accurately scope business requirements and facilitate engagement with Account Executives and Solutions Consultants to create a prescriptive follow up plan that translates to new opportunity creation. You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely.
Core responsibilities:
• Responsible for managing multi-million-dollar book of business, contributing to 50% of the overall company generated pipeline and 20% of all closed won opportunities for sales.
• Manage a territory coverage plan of ~100 accounts
• Create individualized industry and persona-based marketing content, including but not limited to customized emails, personal videos, and tailored digital experiences for outbound campaigns.
• Conduct extensive corporate research, including corporate annual and quarterly reports, media coverage, as well as navigate company structure to identify buying committee members within an account and/or divisions in an account.
• Ability to conduct a value assessment with a prospect (e.g. evaluate a prospect’s current technology stack and position how our solutions can drive business outcomes – e.g. increase conversions, leads, revenue, etc.)
• Understand marketing technology ecosystem and understand how technical capabilities fit together to create a winning digital customer experience
• Research target account list and determine strategic approach to outbound and book meetings with aforementioned accounts, providing tailored messaging to Optimizely's key personas
• Provide weekly pipeline forecasts to manager and regional Sales Vice Presidents on pipeline pacing and production of sales opportunities
• Achieve daily call, email, LinkedIn outreach metrics
• Partner with local field marketing, Sales and presales teams to create account-based engagement programs
Qualifications:
A successful Sales Development Representative at Optimizely will exhibit the following traits:
• Adaptability- You are excited by change vs. change averse. You are adaptable and thrive in new situations where you can think on your feet.
• Coachability- You are coachable, able to implement feedback and dedicated to continuous self-improvement. We are all about improving and giving and receiving feedback that will make us better.
• Drive/Achievement- You must have a strong track record of performance in a previous role or experiences. A positive attitude and desire to win are a must. You thrive on challenges and have a proven history of consistently achieving quotas or objectives.
• Team Orientation- We are a collaborative organization. Everyone needs to support each other, share best practices, and take on team projects to make the entire organization better. The ability to forge strong bonds and work collaboratively with key partners across the Sales channels is a must.
• Process Orientation/Focus- Being able to follow a specific process and iterate on it for maximum results, is a crucial skill. Detail oriented, organized mindset with an ability to manage time effectively. You must be able to remain focused in the face of many competing interests
• Curiosity- Genuine curiosity about people, technology and business, with excellent listening skills is required.
• Communication-You must have strong persuasion and negotiation skills and excellent communication (written and verbal), presentation, and client relationship skills are critical.
• Technological Savvy - Strong Internet, email, and Microsoft application skills are preferred. An understanding of Salesforce would be useful.
• Maturity/Professionalism- You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
Additional Qualifications:
• SaaS knowledge or sales experience is a plus.
• Bachelor’s Degree recommended.
• Previous experience in Marketing, Sales, or Tech.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
As a Sales Development Representative (SDR), you will be responsible for supporting our sales organization by proactively identifying, nurturing, and creating new opportunities with prospects. You will be on the frontlines of the go-to-market organization at Optimizely, acting as the first point of contact with prospects. The SDR team bridges the gap between Marketing and Sales to grow our business by impacting one of the most critical KPIs for the business: accelerated pipeline production and growth. SDRs manage a holistic territory plan together with their Account Executive counterparts to build relationships with in-market buyers in target accounts with our ideal customer profile.
Every day as an SDR, you will leverage intent-based data to prioritize and tailor your outreach to prospects, leveraging tools such as Salesforce, Outreach, LinkedIn, and other prospecting tools combined with digital selling techniques to research accounts, identify key contacts, and craft targeted messaging to effectively communicate our value proposition across a wide-ranging portfolio of solutions – including content, commerce, intelligence and experimentation.
SDRs work with new prospects to understand their challenges and goals to accurately scope business requirements and facilitate engagement with Account Executives and Solutions Consultants to create a prescriptive follow up plan that translates to new opportunity creation. You will learn technical skills and selling skills that will lay the foundation for your career at Optimizely.
Core responsibilities:
• Responsible for managing multi-million-dollar book of business, contributing to 50% of the overall company generated pipeline and 20% of all closed won opportunities for sales.
• Manage a territory coverage plan of ~100 accounts
• Create individualized industry and persona-based marketing content, including but not limited to customized emails, personal videos, and tailored digital experiences for outbound campaigns.
• Conduct extensive corporate research, including corporate annual and quarterly reports, media coverage, as well as navigate company structure to identify buying committee members within an account and/or divisions in an account.
• Ability to conduct a value assessment with a prospect (e.g. evaluate a prospect’s current technology stack and position how our solutions can drive business outcomes – e.g. increase conversions, leads, revenue, etc.)
• Understand marketing technology ecosystem and understand how technical capabilities fit together to create a winning digital customer experience
• Research target account list and determine strategic approach to outbound and book meetings with aforementioned accounts, providing tailored messaging to Optimizely's key personas
• Provide weekly pipeline forecasts to manager and regional Sales Vice Presidents on pipeline pacing and production of sales opportunities
• Achieve daily call, email, LinkedIn outreach metrics
• Partner with local field marketing, Sales and presales teams to create account-based engagement programs
Qualifications:
A successful Sales Development Representative at Optimizely will exhibit the following traits:
• Adaptability- You are excited by change vs. change averse. You are adaptable and thrive in new situations where you can think on your feet.
• Coachability- You are coachable, able to implement feedback and dedicated to continuous self-improvement. We are all about improving and giving and receiving feedback that will make us better.
• Drive/Achievement- You must have a strong track record of performance in a previous role or experiences. A positive attitude and desire to win are a must. You thrive on challenges and have a proven history of consistently achieving quotas or objectives.
• Team Orientation- We are a collaborative organization. Everyone needs to support each other, share best practices, and take on team projects to make the entire organization better. The ability to forge strong bonds and work collaboratively with key partners across the Sales channels is a must.
• Process Orientation/Focus- Being able to follow a specific process and iterate on it for maximum results, is a crucial skill. Detail oriented, organized mindset with an ability to manage time effectively. You must be able to remain focused in the face of many competing interests
• Curiosity- Genuine curiosity about people, technology and business, with excellent listening skills is required.
• Communication-You must have strong persuasion and negotiation skills and excellent communication (written and verbal), presentation, and client relationship skills are critical.
• Technological Savvy - Strong Internet, email, and Microsoft application skills are preferred. An understanding of Salesforce would be useful.
• Maturity/Professionalism- You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
Additional Qualifications:
• SaaS knowledge or sales experience is a plus.
• Bachelor’s Degree recommended.
• Previous experience in Marketing, Sales, or Tech.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
via Optimizely Careers
posted_at: 12 days agoschedule_type: Full-time
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer – facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company.
Job Responsibilities
• In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction.
• Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
• Ensure customers adopt best practices for both running their digital program and in using our platform.
• Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences.
• Drive accountability for deliverables internally and among customer and partner teams.
• Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data.
• Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.
• Coordinate appropriate resources for each meeting to obtain the desired outcome.
• Identify and develop opportunities for new usage of our product across organizational functions and business units.
• Educate and advise on potential use cases for new or unused features of our platform.
• Manage account issues and escalations.
• Maintain your own current functional knowledge and technical knowledge of our platform.
• Collaborate with services to produce and implement solutions to customer challenges.
• Collect product feedback and advocate for customer needs within the company.
• Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.
Knowledge and Experience
• 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company.
• Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
• Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
• Experience working with web or mobile app product and development teams.
• Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
• Project and stakeholder management experience & skills.
Education
Bachelors degree and preferably further professional training in direct marketing a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer – facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company.
Job Responsibilities
• In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction.
• Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
• Ensure customers adopt best practices for both running their digital program and in using our platform.
• Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences.
• Drive accountability for deliverables internally and among customer and partner teams.
• Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data.
• Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.
• Coordinate appropriate resources for each meeting to obtain the desired outcome.
• Identify and develop opportunities for new usage of our product across organizational functions and business units.
• Educate and advise on potential use cases for new or unused features of our platform.
• Manage account issues and escalations.
• Maintain your own current functional knowledge and technical knowledge of our platform.
• Collaborate with services to produce and implement solutions to customer challenges.
• Collect product feedback and advocate for customer needs within the company.
• Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.
Knowledge and Experience
• 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company.
• Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
• Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
• Experience working with web or mobile app product and development teams.
• Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
• Project and stakeholder management experience & skills.
Education
Bachelors degree and preferably further professional training in direct marketing a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
via Glassdoor
posted_at: 18 days agoschedule_type: Full-time
Introduction
Onboarding Engagement Managers at Optimizely are a key member of the Customer Success & Expert Services team. They are responsible for ensuring the successful execution of the product onboarding strategy accelerating customers adoption of Optimizely’s products and solutions that include a full suite of Cloud computing Content Management and eCommerce tools...
Job Responsibilities
• Implement and ensure a ‘white glove’ experience
Introduction
Onboarding Engagement Managers at Optimizely are a key member of the Customer Success & Expert Services team. They are responsible for ensuring the successful execution of the product onboarding strategy accelerating customers adoption of Optimizely’s products and solutions that include a full suite of Cloud computing Content Management and eCommerce tools...
Job Responsibilities
• Implement and ensure a ‘white glove’ experience for customers as the initial representation of the Optimizely Product Onboarding team.
• Manage as many as 50 clients through comprehensive product onboarding projects for North American customers. Collaborate closely with implementation partners ensuring they receive a highly organized program with detailed goals, timelines, and processes.
• Serve as primary point of contact for customers and implementation partners during the onboarding and execution phase of the customer lifecycle.
• Manage multiple simultaneous onboarding projects that may include multiple products at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the North American Manager of Onboarding, Educational Services Manager, Solution Consultants and other technical teams while acting as an advocate for the customer and partners while integrating multiple Optimizely products.
• Responsible for including the correct global resource if additional technical support is required by pursuing resolution via tools such as Microsoft Teams, Zendesk, Jira, Changepoint and Gainsight as well as scheduling meetings to solve any technical issues, ensuring smooth adoption of our products and services.
• Maintain expanding product knowledge to provide consistent communication with all internal and external
Knowledge and Experience
• At least 2+ years of customer success and project management, ideally in a SaaS / PaaS environment.
• Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
• Highly collaborative, organized, and execution-oriented with strong presentation skills.
• Demonstrated ability to communicate with technical, non-technical and executive personnel.
• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work. Familiarity with Agile and Waterfall Methodologies is a plus.
• Exceptional problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
• Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
• Superior relationship and communication skills (both verbal and written).
• Expertise with one or more of Optimizely’s products is advantageous
• Working knowledge of Content Management Systems with a baseline knowledge of Cloud Computing, B2B & B2C Commerce solutions as well as related analytic, social and marketing tools.
• Ability to work well under pressure, while retaining focus and composure
• Drive to learn and share knowledge with customers and teammates
• Confident; self-motivated and driven to achieve
• Energetic, lively and have an engaging personality and enjoy working in a team environment
• Strong work ethic and good organizational skills
Education
Bachelor's Degree
Competencies
Driving Projects to Completion
Managing Meetings
Serving Customers
Thinking Globally
Using Computers and Technology
Nearest Major Market: Austin Show more details...
Onboarding Engagement Managers at Optimizely are a key member of the Customer Success & Expert Services team. They are responsible for ensuring the successful execution of the product onboarding strategy accelerating customers adoption of Optimizely’s products and solutions that include a full suite of Cloud computing Content Management and eCommerce tools...
Job Responsibilities
• Implement and ensure a ‘white glove’ experience for customers as the initial representation of the Optimizely Product Onboarding team.
• Manage as many as 50 clients through comprehensive product onboarding projects for North American customers. Collaborate closely with implementation partners ensuring they receive a highly organized program with detailed goals, timelines, and processes.
• Serve as primary point of contact for customers and implementation partners during the onboarding and execution phase of the customer lifecycle.
• Manage multiple simultaneous onboarding projects that may include multiple products at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the North American Manager of Onboarding, Educational Services Manager, Solution Consultants and other technical teams while acting as an advocate for the customer and partners while integrating multiple Optimizely products.
• Responsible for including the correct global resource if additional technical support is required by pursuing resolution via tools such as Microsoft Teams, Zendesk, Jira, Changepoint and Gainsight as well as scheduling meetings to solve any technical issues, ensuring smooth adoption of our products and services.
• Maintain expanding product knowledge to provide consistent communication with all internal and external
Knowledge and Experience
• At least 2+ years of customer success and project management, ideally in a SaaS / PaaS environment.
• Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
• Highly collaborative, organized, and execution-oriented with strong presentation skills.
• Demonstrated ability to communicate with technical, non-technical and executive personnel.
• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work. Familiarity with Agile and Waterfall Methodologies is a plus.
• Exceptional problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
• Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
• Superior relationship and communication skills (both verbal and written).
• Expertise with one or more of Optimizely’s products is advantageous
• Working knowledge of Content Management Systems with a baseline knowledge of Cloud Computing, B2B & B2C Commerce solutions as well as related analytic, social and marketing tools.
• Ability to work well under pressure, while retaining focus and composure
• Drive to learn and share knowledge with customers and teammates
• Confident; self-motivated and driven to achieve
• Energetic, lively and have an engaging personality and enjoy working in a team environment
• Strong work ethic and good organizational skills
Education
Bachelor's Degree
Competencies
Driving Projects to Completion
Managing Meetings
Serving Customers
Thinking Globally
Using Computers and Technology
Nearest Major Market: Austin Show more details...
via Optimizely Careers
posted_at: 14 days agoschedule_type: Full-time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian,
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Introduction
As a Principal Product Designer, you will partner with the product and design leadership and play as a leader on a cross-functional product team and advocate the user experience.
Job Responsibilities
• Apply strategic thinking to design, conduct research, and deliver delightful and innovative solutions for our users.
• Turn visions into concepts and translate those concepts into designs that illustrate simplicity, despite complexity of the system
• Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
• Own the design process from early discovery to designing high fidelity mocks, to launch
• Collaborate effectively with other designers, product managers, engineers, and researchers
• Solicit feedback and contribute constructively to design reviews
• Use facilitative leadership skills to drive to the best business outcome, resulting in others learning from you, and inspiring others to want to work with you
• Contribute and advocate our design system, and the visual language of our brand, and ensure a cohesive experience across our platforms
Knowledge and Experience
• 8+ years of experience in UX or product design digital products; preferably experience with B2B or complex products
• Deep knowledge of design principles and methods, research methodologies, prototyping and rapid experimentations to collect the product and user behavioral insights
• Expertise driving and applying user-centered design processes while working collaboratively with customers and cross-functional teams
• Experiences in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their awesome user experience
• Curiosity and commitment to testing new ideas and innovating to drive business results and negotiation
• Expertise in conveying ideas and concepts through storyboarding, wireframing, and prototyping
• Passion to lead & mentor others to deliver work and make strategy come to life and drive process and culture improvements at a team level.
• Mastery of design and prototyping tools such as Figma or similar tools.
• A dazzling online portfolio demonstrating your strong craft and collaborative design process
Education
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JW1
#LI-Remote Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Introduction
As a Principal Product Designer, you will partner with the product and design leadership and play as a leader on a cross-functional product team and advocate the user experience.
Job Responsibilities
• Apply strategic thinking to design, conduct research, and deliver delightful and innovative solutions for our users.
• Turn visions into concepts and translate those concepts into designs that illustrate simplicity, despite complexity of the system
• Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
• Own the design process from early discovery to designing high fidelity mocks, to launch
• Collaborate effectively with other designers, product managers, engineers, and researchers
• Solicit feedback and contribute constructively to design reviews
• Use facilitative leadership skills to drive to the best business outcome, resulting in others learning from you, and inspiring others to want to work with you
• Contribute and advocate our design system, and the visual language of our brand, and ensure a cohesive experience across our platforms
Knowledge and Experience
• 8+ years of experience in UX or product design digital products; preferably experience with B2B or complex products
• Deep knowledge of design principles and methods, research methodologies, prototyping and rapid experimentations to collect the product and user behavioral insights
• Expertise driving and applying user-centered design processes while working collaboratively with customers and cross-functional teams
• Experiences in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their awesome user experience
• Curiosity and commitment to testing new ideas and innovating to drive business results and negotiation
• Expertise in conveying ideas and concepts through storyboarding, wireframing, and prototyping
• Passion to lead & mentor others to deliver work and make strategy come to life and drive process and culture improvements at a team level.
• Mastery of design and prototyping tools such as Figma or similar tools.
• A dazzling online portfolio demonstrating your strong craft and collaborative design process
Education
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JW1
#LI-Remote Show more details...
via ZipRecruiter
schedule_type: Full-time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian,
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looing to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
We are looking for a Software Development Engineer in Test to ensure quality standards are achieved across our Experimentation products. This is an incredible opportunity to build test automation and drive improvements within the organization. This position will report to the Engineering Manager for the team that owns Optimizely’s Web and Full Stack products.
What you will do:
• Develop tests and tools to ensure product quality throughout the development process
• Analyze and triage errors and log defects in our work tracking tool (JIRA)
• Work with our engineering teams to enhance and improve our test automation
• Scrutinize product requirements and ensure we deliver on customer expectations
• Document test results and work with engineering teams improve the quality of our product
• Drive customer scenario testing throughout the organization
• Stay on top of industry trends and research/recommend suitable technologies
Qualifications:
• You have 3+ years experience in software development and testing
• You have experience with scripting or programming for test automation
• You demonstrate exceptional attention to detail and problems solving skills
• You have experience with building and maintaining test automation in deployment pipelines
• You are passionate about quality and improvement
• You understand common SaaS architecture patterns
• You find happiness in being a team player and helping others
• You are familiar with open source test automation tools
Some technologies we work with:
• JavaScript
• Docker, Jenkins, Linux
• AWS, Google Cloud Platform
• BrowserStack, Selenium, Cypress, Mocha, Jasmine
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Employment Type: Full-Time Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looing to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
We are looking for a Software Development Engineer in Test to ensure quality standards are achieved across our Experimentation products. This is an incredible opportunity to build test automation and drive improvements within the organization. This position will report to the Engineering Manager for the team that owns Optimizely’s Web and Full Stack products.
What you will do:
• Develop tests and tools to ensure product quality throughout the development process
• Analyze and triage errors and log defects in our work tracking tool (JIRA)
• Work with our engineering teams to enhance and improve our test automation
• Scrutinize product requirements and ensure we deliver on customer expectations
• Document test results and work with engineering teams improve the quality of our product
• Drive customer scenario testing throughout the organization
• Stay on top of industry trends and research/recommend suitable technologies
Qualifications:
• You have 3+ years experience in software development and testing
• You have experience with scripting or programming for test automation
• You demonstrate exceptional attention to detail and problems solving skills
• You have experience with building and maintaining test automation in deployment pipelines
• You are passionate about quality and improvement
• You understand common SaaS architecture patterns
• You find happiness in being a team player and helping others
• You are familiar with open source test automation tools
Some technologies we work with:
• JavaScript
• Docker, Jenkins, Linux
• AWS, Google Cloud Platform
• BrowserStack, Selenium, Cypress, Mocha, Jasmine
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Employment Type: Full-Time Show more details...
via Optimizely Careers
posted_at: 4 days agoschedule_type: Full-time
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Partner Development Manager will be assigned a segment of the Optimizely partner channel and will be responsible for helping to build sales capability on the Optimizely platform in the assigned partners. This will include sales and business development planning, basic sales enablement and delivery of customised sessions to help the Partners to build effective sales teams. This position is also responsible for vetting and recruiting new Solution partners within the assigned territory.
This role requires a self-motivated individual who can manage a portfolio of Partners across a territory to build strategic alliances and partnerships between Optimizely and the Partner channel. This is a business development and relationship management role that is responsible for business generated by the portfolio of Partners and the allocation of resources within the partnerships and Alliances.
Job Responsibilities
• Demonstrate value of Optimizely.
• Explain Optimizely capability to teams within the Partners.
• Elevate Optimizely status within partner
• Create collateral that can be used by Partner sales teams.
• Speak at Partner events or resource through the Optimizely team.
• Articulate Optimizely capability and value in the language of the Partner.
• Communicate wins/milestones/relevant info on Optimizely.
• Drive demand generation activities and manage a pipeline of opportunities.
• Co-ordinate partner enablement – both sales support and delivery capability (supported by a Partner enablement manager and other teams within Optimizely).
• Be Subject Matter Expert on all services provided by a partnership or alliance.
Knowledge and Experience
• Market knowledge
• A consistent record of successful business development, relationship management and/or strategic alliances
• Ability to identify potential solutions, create business cases, demand generation and marketing programs for these solutions
• The ability to build and develop diverse relationships essential to achieving the Partner and Alliance revenue objectives.
• Team player. Strong drive. Self-starter. Willing to take leadership role in driving initiatives, working across the organization
Education
Bachelor's degree preferred.
Competencies
Establishing Relationships
Leveraging Opportunities
Developing Plans
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
Optimizely fosters an inclusive and diverse culture... with a global team of 1500+ people spread
across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast.
We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them. If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!
Introduction
The Partner Development Manager will be assigned a segment of the Optimizely partner channel and will be responsible for helping to build sales capability on the Optimizely platform in the assigned partners. This will include sales and business development planning, basic sales enablement and delivery of customised sessions to help the Partners to build effective sales teams. This position is also responsible for vetting and recruiting new Solution partners within the assigned territory.
This role requires a self-motivated individual who can manage a portfolio of Partners across a territory to build strategic alliances and partnerships between Optimizely and the Partner channel. This is a business development and relationship management role that is responsible for business generated by the portfolio of Partners and the allocation of resources within the partnerships and Alliances.
Job Responsibilities
• Demonstrate value of Optimizely.
• Explain Optimizely capability to teams within the Partners.
• Elevate Optimizely status within partner
• Create collateral that can be used by Partner sales teams.
• Speak at Partner events or resource through the Optimizely team.
• Articulate Optimizely capability and value in the language of the Partner.
• Communicate wins/milestones/relevant info on Optimizely.
• Drive demand generation activities and manage a pipeline of opportunities.
• Co-ordinate partner enablement – both sales support and delivery capability (supported by a Partner enablement manager and other teams within Optimizely).
• Be Subject Matter Expert on all services provided by a partnership or alliance.
Knowledge and Experience
• Market knowledge
• A consistent record of successful business development, relationship management and/or strategic alliances
• Ability to identify potential solutions, create business cases, demand generation and marketing programs for these solutions
• The ability to build and develop diverse relationships essential to achieving the Partner and Alliance revenue objectives.
• Team player. Strong drive. Self-starter. Willing to take leadership role in driving initiatives, working across the organization
Education
Bachelor's degree preferred.
Competencies
Establishing Relationships
Leveraging Opportunities
Developing Plans
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-JS1
#LI-Remote Show more details...
via Jobvite
schedule_type: Full-time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian,
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian, DocuSign, FitBit, and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Services Operations is a key component for administrating, supporting and maintaining processes in our Services Organization including multiple interdepartmental touchpoints. The Services Operations Analyst will be responsible for managing service engagements for Professional Services and Education. The Services Operations Analyst will work with Project Directors, Managers and Trainers to support on Purchase Orders, invoicing, SOWs, including revenue recognition, utilization, reporting, risk and issue tracking and quality control.
Essential Duties and Responsibilities:
• Manage services engagements for professional services
• Review all current data and contracts and ensure that all revenue is recognized appropriately
• Creation of contract amendments
• Track PO# changes and billing updates for customers/engagements.
• Close engagements when revenue and invoices have been reconciled.
• Closing engagements open revenue to be invoiced or revenue recognition
• Work with PMs for any changes in engagement/invoicing questions/aged debt review/change in SOW/approve movement in hours from one to another.
• Clear understanding of what changes can and cannot be made after revenue recognition
• Tracking One-Off’s adjustment every month for invoicing and rev rec.
• Special attention to detail for high valued customers
• Review of Actuals vs Forecast.
• Controls and best accounting practices communicated to the PM’s
• Storing and organizing evidence of deliverable completion.
• Work closely with Order Management
• Creation and monitoring of Purchase Orders (POs) for contractors + software
• Monitor and resolve Aging
• Analyze and optimize P&L
• Partner engagements & Partner staff augmentation
• Partner Co-Delivery SoW + PO creation and review
• Billable utilization review
• Capacity Modeling
• Work with Sales Operations on new SKUs needs
Qualities we are looking for:
• Demonstration of Optimizely behaviors (Stay bold stay humble, focus on customer outcomes, get it done together, embrace inclusion, & never stop improving)
• Empathy & compassion for people, listening skills, and curiosity to learn
• Ability to work as a team player in a multi-cultural environment
• Ability to plan effectively, set right expectations & deliver against commitments
• Ability to support stakeholders in driving “change”, resolving conflicts along the way
• Strong mindset to face challenges & ability to deliver in a fast-paced environment
• Ability to drive business benefits & desired outcomes
• Ability to work independently and make decisions where necessary
• Ability to identify problems, work to resolution (see things through) and motivate others
• Ability to pitch ideas, incorporate feedback and get people aligned towards common goals
• Finance skills
• Proactive, pragmatic, open and honest
• Ability to connect & work with people at all levels in the organization
• Ability to understand interdepartmental procedures and drive collaboration for mutual success
• Ability to keep deadlines
Required Experience:
• 5+ years of overall relevant professional experience (preferably in “digital” or “SaaS” industry)
• 2+ years of experience of working in services
• Financial Planning and Analysis
• Bachelor’s degree
• Experience working with customer-facing teams to analyze requirements, processes & data
• Excellent overall communication & presentation skills
• Experience of persuasive report writing and communications for a variety of audiences and the ability to generate options and recommendations in a clear, concise, and coherent manner
• Proficient in English speaking (C1 at least)
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Services Operations is a key component for administrating, supporting and maintaining processes in our Services Organization including multiple interdepartmental touchpoints. The Services Operations Analyst will be responsible for managing service engagements for Professional Services and Education. The Services Operations Analyst will work with Project Directors, Managers and Trainers to support on Purchase Orders, invoicing, SOWs, including revenue recognition, utilization, reporting, risk and issue tracking and quality control.
Essential Duties and Responsibilities:
• Manage services engagements for professional services
• Review all current data and contracts and ensure that all revenue is recognized appropriately
• Creation of contract amendments
• Track PO# changes and billing updates for customers/engagements.
• Close engagements when revenue and invoices have been reconciled.
• Closing engagements open revenue to be invoiced or revenue recognition
• Work with PMs for any changes in engagement/invoicing questions/aged debt review/change in SOW/approve movement in hours from one to another.
• Clear understanding of what changes can and cannot be made after revenue recognition
• Tracking One-Off’s adjustment every month for invoicing and rev rec.
• Special attention to detail for high valued customers
• Review of Actuals vs Forecast.
• Controls and best accounting practices communicated to the PM’s
• Storing and organizing evidence of deliverable completion.
• Work closely with Order Management
• Creation and monitoring of Purchase Orders (POs) for contractors + software
• Monitor and resolve Aging
• Analyze and optimize P&L
• Partner engagements & Partner staff augmentation
• Partner Co-Delivery SoW + PO creation and review
• Billable utilization review
• Capacity Modeling
• Work with Sales Operations on new SKUs needs
Qualities we are looking for:
• Demonstration of Optimizely behaviors (Stay bold stay humble, focus on customer outcomes, get it done together, embrace inclusion, & never stop improving)
• Empathy & compassion for people, listening skills, and curiosity to learn
• Ability to work as a team player in a multi-cultural environment
• Ability to plan effectively, set right expectations & deliver against commitments
• Ability to support stakeholders in driving “change”, resolving conflicts along the way
• Strong mindset to face challenges & ability to deliver in a fast-paced environment
• Ability to drive business benefits & desired outcomes
• Ability to work independently and make decisions where necessary
• Ability to identify problems, work to resolution (see things through) and motivate others
• Ability to pitch ideas, incorporate feedback and get people aligned towards common goals
• Finance skills
• Proactive, pragmatic, open and honest
• Ability to connect & work with people at all levels in the organization
• Ability to understand interdepartmental procedures and drive collaboration for mutual success
• Ability to keep deadlines
Required Experience:
• 5+ years of overall relevant professional experience (preferably in “digital” or “SaaS” industry)
• 2+ years of experience of working in services
• Financial Planning and Analysis
• Bachelor’s degree
• Experience working with customer-facing teams to analyze requirements, processes & data
• Excellent overall communication & presentation skills
• Experience of persuasive report writing and communications for a variety of audiences and the ability to generate options and recommendations in a clear, concise, and coherent manner
• Proficient in English speaking (C1 at least)
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
via Jobvite
schedule_type: Full-time
Company
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky... Yamaha, Wall Street Journal to tech innovators like
Company
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky... Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Role
We are looking for a Software Engineer with back-end expertise to join our application experience team. The team develops the backend for the customer-facing components of our experimentation product. Our platform delivers delightful experiences for customers managing feature flags and experiments via optimizely.com and its public facing APIs. We own new features and quality, end-to-end, for both Optimizely’s Web and Full Stack customers.
The team collaborates with the Data Science team that power industry’s leading statistical analysis tools. The team also collaborates with the DevX team that develop SDK’s that enables digital experimentation in any platform. In addition, the team collaborates very closely with the Frontend, Product, and SRE to design, deliver, and release features.
What you will do
• Provide technical and domain expertise across multiple components to solve complex problems.
• Design and implement next generation core application backend and microservices for the Experimentation Platform.
• Work with our performance experts and use your own expertise to improve performance and ensure Systems are Product ready.
• Work with monitoring and observability experts and use your own expertise to improve observability.
• Help create and drive a continuous improvement roadmap, introduce best practices, and mentor junior engineers.
• Organize, plan, and lead large projects through to completion in collaboration with technical partners and product managers.
Qualifications
• You have 5+ years of Software Development experience.
• You find happiness in being a multiplier for your colleagues.
• You look at engineering problems holistically.
• You stay on top of technical trends and know how to use them pragmatically.
• You are self-motivated, yet still enjoy working in partnership across an organization.
• You have proficiency in Python or other backend technologies.
• You enjoy mentoring and seeing others succeed.
• You have a bachelor's degree in computer science or an equivalent area of study.
• You can collaborate with other engineers and follow software development best practices.
Some technologies we work with
• Python, Flask
• Kubernetes, Docker, Jenkins
• AWS, Google Cloud Platform
• Monitoring and observability tooling
• CI/CD Devops Processes and tools
• SQL, PostgreSQL, Google Data Store, Kafka
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky... Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Role
We are looking for a Software Engineer with back-end expertise to join our application experience team. The team develops the backend for the customer-facing components of our experimentation product. Our platform delivers delightful experiences for customers managing feature flags and experiments via optimizely.com and its public facing APIs. We own new features and quality, end-to-end, for both Optimizely’s Web and Full Stack customers.
The team collaborates with the Data Science team that power industry’s leading statistical analysis tools. The team also collaborates with the DevX team that develop SDK’s that enables digital experimentation in any platform. In addition, the team collaborates very closely with the Frontend, Product, and SRE to design, deliver, and release features.
What you will do
• Provide technical and domain expertise across multiple components to solve complex problems.
• Design and implement next generation core application backend and microservices for the Experimentation Platform.
• Work with our performance experts and use your own expertise to improve performance and ensure Systems are Product ready.
• Work with monitoring and observability experts and use your own expertise to improve observability.
• Help create and drive a continuous improvement roadmap, introduce best practices, and mentor junior engineers.
• Organize, plan, and lead large projects through to completion in collaboration with technical partners and product managers.
Qualifications
• You have 5+ years of Software Development experience.
• You find happiness in being a multiplier for your colleagues.
• You look at engineering problems holistically.
• You stay on top of technical trends and know how to use them pragmatically.
• You are self-motivated, yet still enjoy working in partnership across an organization.
• You have proficiency in Python or other backend technologies.
• You enjoy mentoring and seeing others succeed.
• You have a bachelor's degree in computer science or an equivalent area of study.
• You can collaborate with other engineers and follow software development best practices.
Some technologies we work with
• Python, Flask
• Kubernetes, Docker, Jenkins
• AWS, Google Cloud Platform
• Monitoring and observability tooling
• CI/CD Devops Processes and tools
• SQL, PostgreSQL, Google Data Store, Kafka
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
via Jobvite
schedule_type: Full-time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian,
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall... Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Role
Rigorous statistical analysis is at the core of all our digital experimentation and optimization offerings. Our platform runs the industry’s leading statistical analysis tool - Stats Engine, advancing and combining state of the art sequential hypothesis testing techniques with false discovery rate controls. We want to empower our customers to make rigorous decisions using streaming data from their online experiments.
The team collaborates with Data Science and Product to implement and deploy statistical libraries and services. The team also collaborates with customer success teams on customer-focused statistics tools.
What you will do
• Design and develop next generation Statistical Services that provide insight into experiments run outside of Optimizely experimentation Platform.
• Becomes a Stat SME and technical liaison for the Service developers in the Analytics space.
• Develop capabilities that maximize the insights our customers can obtain from the high-dimensional streaming data we collect.
• Develop public facing APIs that delivers an appealing and frictionless experience for customer managing experiments with the Optimizely platform
• Partner with Service developers to create and manage test data.
• Asses large scale data for data quality issues.
• Lead backend data initiatives to facilitate result output via data standardization.
• Organize, plan, and participate in large projects through to completion.
• Collaborate with engineers and product managers to deliver on the Data Platform roadmap.
Qualifications
• Strong coding and engineering abilities, proficiency in R and Python 3 preferred.
• You have a background in Statistics.
• You are comfortable offering alternative solution to analyze.
• You look at engineering problems holistically.
• You are self-motivated, yet still enjoy working in partnership across an organization.
• You have a bachelor's degree in computer science or an equivalent area of study.
• You feel comfortable interfacing with customers as needed to troubleshoot data issues or Service functionality.
• You are comfortable with or motivated to maintain repositories for analysis techniques
Some technologies we work with
• Python, R, SQL
• AWS, Google Cloud Platform
• Jupyter, Colab notebooks, Databricks
• Docker, Jenkins, Git
• Monitoring and observability tooling
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
Role
Rigorous statistical analysis is at the core of all our digital experimentation and optimization offerings. Our platform runs the industry’s leading statistical analysis tool - Stats Engine, advancing and combining state of the art sequential hypothesis testing techniques with false discovery rate controls. We want to empower our customers to make rigorous decisions using streaming data from their online experiments.
The team collaborates with Data Science and Product to implement and deploy statistical libraries and services. The team also collaborates with customer success teams on customer-focused statistics tools.
What you will do
• Design and develop next generation Statistical Services that provide insight into experiments run outside of Optimizely experimentation Platform.
• Becomes a Stat SME and technical liaison for the Service developers in the Analytics space.
• Develop capabilities that maximize the insights our customers can obtain from the high-dimensional streaming data we collect.
• Develop public facing APIs that delivers an appealing and frictionless experience for customer managing experiments with the Optimizely platform
• Partner with Service developers to create and manage test data.
• Asses large scale data for data quality issues.
• Lead backend data initiatives to facilitate result output via data standardization.
• Organize, plan, and participate in large projects through to completion.
• Collaborate with engineers and product managers to deliver on the Data Platform roadmap.
Qualifications
• Strong coding and engineering abilities, proficiency in R and Python 3 preferred.
• You have a background in Statistics.
• You are comfortable offering alternative solution to analyze.
• You look at engineering problems holistically.
• You are self-motivated, yet still enjoy working in partnership across an organization.
• You have a bachelor's degree in computer science or an equivalent area of study.
• You feel comfortable interfacing with customers as needed to troubleshoot data issues or Service functionality.
• You are comfortable with or motivated to maintain repositories for analysis techniques
Some technologies we work with
• Python, R, SQL
• AWS, Google Cloud Platform
• Jupyter, Colab notebooks, Databricks
• Docker, Jenkins, Git
• Monitoring and observability tooling
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status Show more details...
Norton safe Web