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Most recent job postings at Paddy Power
via Getwork
posted_at: 17 days agoschedule_type: Full-time
Retail Betting Assistant
RBA Trainee...
Salary €12 per hour
YOUR ROLE IN THE TEAM?
Paddy's Retail Betting Assistants are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want
Retail Betting Assistant
RBA Trainee...
Salary €12 per hour
YOUR ROLE IN THE TEAM?
Paddy's Retail Betting Assistants are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Step up and guide operations in the absence of the Shop and Deputy Manager
• Responsible for all shop operations including opening/closing procedures and cash management procedures
• Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
• Are you proactive, eager and focused on results? Do you have the potential to achieve shop goals and targets? Do you have a team player attitude and relish opportunities to show leadership skills? Paddy Power can give you the tools to do all of these things whilst continuously upskilling your knowledge through our Learning Academy.
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 12 months service. PP… Rewarding punters and employees since 1988.
• Additional Premiums for Overtime, Sunday & Bank Holiday. We all deserve a little extra.
• Paid Rest Breaks. Only PP pay you to not work.
• Annual Bonus & Cheltenham Bonus. If we win… You win.
• 25% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Wedding Leave. Up to One-week additional leave for years of pending punishment…
• Health Insurance (10% discount). Needed for all those years of pending punishment...
• Pension 4% Employer Contribution after 2 years. Grow old… Gracefully.
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
Craic & Banter - Working and living your best life
• Competitions with prizes like iPad and holidays. Who wouldn't want a holiday after the past two years?
• Big Christmas and Summer Party. Who doesn't love watching their manager slide across a dancefloor?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, GAA, rugby, golf…. watch it all while at work Show more details...
RBA Trainee...
Salary €12 per hour
YOUR ROLE IN THE TEAM?
Paddy's Retail Betting Assistants are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Step up and guide operations in the absence of the Shop and Deputy Manager
• Responsible for all shop operations including opening/closing procedures and cash management procedures
• Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
• Are you proactive, eager and focused on results? Do you have the potential to achieve shop goals and targets? Do you have a team player attitude and relish opportunities to show leadership skills? Paddy Power can give you the tools to do all of these things whilst continuously upskilling your knowledge through our Learning Academy.
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 12 months service. PP… Rewarding punters and employees since 1988.
• Additional Premiums for Overtime, Sunday & Bank Holiday. We all deserve a little extra.
• Paid Rest Breaks. Only PP pay you to not work.
• Annual Bonus & Cheltenham Bonus. If we win… You win.
• 25% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Wedding Leave. Up to One-week additional leave for years of pending punishment…
• Health Insurance (10% discount). Needed for all those years of pending punishment...
• Pension 4% Employer Contribution after 2 years. Grow old… Gracefully.
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
Craic & Banter - Working and living your best life
• Competitions with prizes like iPad and holidays. Who wouldn't want a holiday after the past two years?
• Big Christmas and Summer Party. Who doesn't love watching their manager slide across a dancefloor?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, GAA, rugby, golf…. watch it all while at work Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Paddy Power Betfair (PPB) require a Safer Gambling (SG) Operations Analyst to help run the dual brand responsibilities of our RG Operations team in our Dublin or Malta office.
The SG Operations Analyst will work with the Safer gambling operations team to help run the Safer Gambling Interaction programme, monitoring, detecting, and interacting with potentially at-risk customers. The role requires... someone with strong customer focus, a commitment
Paddy Power Betfair (PPB) require a Safer Gambling (SG) Operations Analyst to help run the dual brand responsibilities of our RG Operations team in our Dublin or Malta office.
The SG Operations Analyst will work with the Safer gambling operations team to help run the Safer Gambling Interaction programme, monitoring, detecting, and interacting with potentially at-risk customers. The role requires... someone with strong customer focus, a commitment to customer protection and social responsibility, and an ability to communicate with customers effectively.
What you’ll do
• Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Phone, Live Chat, Email).
• Risk reviewing customer accounts that trigger SG reports/metrics.
• Contacting customers via Phone, Chat and/or Email to conduct Safer Gambling Interactions (SGIs).
• Completing follow up process to ensure SGIs are complete within SG Operations and our wider stakeholders.
• Managing customer escalations from Customer Support/Relationship Management Teams.
• Reviewing accounts that have been escalated from other risk teams including AML.
• Carrying out customer profiling and transactional analysis on customer accounts reviewing relevant documentation as part of a risk assessment.
• Other BAU daily SG operations tasks.
This role requires 2 weeks office based training, after which the team work one day a week from the office. Shifts can fall between the hours of 7am and 10pm (UK time)
How you'll do it
• Experience in a customer facing role
• Working knowledge of Paddy Power Betfair suite of products
• An understanding of current SG processes?
About PaddyPower
Work that makes play jealous
Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.
Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.
Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, perceptive people-people, inspiring leaders… and a very busy legal team.
We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!
Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them Show more details...
The SG Operations Analyst will work with the Safer gambling operations team to help run the Safer Gambling Interaction programme, monitoring, detecting, and interacting with potentially at-risk customers. The role requires... someone with strong customer focus, a commitment to customer protection and social responsibility, and an ability to communicate with customers effectively.
What you’ll do
• Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Phone, Live Chat, Email).
• Risk reviewing customer accounts that trigger SG reports/metrics.
• Contacting customers via Phone, Chat and/or Email to conduct Safer Gambling Interactions (SGIs).
• Completing follow up process to ensure SGIs are complete within SG Operations and our wider stakeholders.
• Managing customer escalations from Customer Support/Relationship Management Teams.
• Reviewing accounts that have been escalated from other risk teams including AML.
• Carrying out customer profiling and transactional analysis on customer accounts reviewing relevant documentation as part of a risk assessment.
• Other BAU daily SG operations tasks.
This role requires 2 weeks office based training, after which the team work one day a week from the office. Shifts can fall between the hours of 7am and 10pm (UK time)
How you'll do it
• Experience in a customer facing role
• Working knowledge of Paddy Power Betfair suite of products
• An understanding of current SG processes?
About PaddyPower
Work that makes play jealous
Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.
Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.
Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, perceptive people-people, inspiring leaders… and a very busy legal team.
We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!
Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them Show more details...
via Getwork
posted_at: 9 days agoschedule_type: Full-time
Customer Service Team Leader
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people
Customer Service Team Leader
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Responsible for all shop operations including opening and closing procedures
• Taking and processing bets
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 6 months AND 12 months service. PP… Rewarding punters and employees since 1988.
• Annual Bonus. If we win… You win.
• 20% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
• Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.
• Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
• Birthday Day off. Happy Birthday to you!
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
• Craic & Banter - Working and living your best life
• Competitions with prizes. Who doesn't like a bit of healthy competition?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
• Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?
• Head Office secondment schemes. In case you want to know the business inside and out Show more details...
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Responsible for all shop operations including opening and closing procedures
• Taking and processing bets
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 6 months AND 12 months service. PP… Rewarding punters and employees since 1988.
• Annual Bonus. If we win… You win.
• 20% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
• Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.
• Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
• Birthday Day off. Happy Birthday to you!
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
• Craic & Banter - Working and living your best life
• Competitions with prizes. Who doesn't like a bit of healthy competition?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
• Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?
• Head Office secondment schemes. In case you want to know the business inside and out Show more details...
via Getwork
posted_at: 19 days agoschedule_type: Full-time
Customer Service Team Leader
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people
Customer Service Team Leader
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Responsible for all shop operations including opening and closing procedures
• Taking and processing bets
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
• Annual Bonus. If we win… You win.
• 20% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
• Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.
• Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
• Birthday Day off. Happy Birthday to you!
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
• Craic & Banter - Working and living your best life
• Competitions with prizes. Who doesn't like a bit of healthy competition?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
• Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?
• Head Office secondment schemes. In case you want to know the business inside and out Show more details...
Trainee CS Team Leader...
YOUR ROLE IN THE TEAM?
Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
• Responsible for all shop operations including opening and closing procedures
• Taking and processing bets
• Keeping and maintaining shop presentation standards
• Ability to adapt to different situations while still staying completely customer obsessed
• Play by the rules by complying with Social Responsibility duties
WHATS IN IT FOR YOU?
Money Baller - Reap the rewards
• Industry leading pay-rates. Why wouldn't you get paid more to do the same job?
• Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
• Annual Bonus. If we win… You win.
• 20% discount on Flutter Shares. Get your 'Share' of the winnings.
• Refer & Earn scheme. Having a friend at work will make you hate your job less.
• Team Doc - Healthy worker is a happy worker
• Maternity & Paternity leave top up. This is not paid babysitting.
• Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella.
• Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
• Birthday Day off. Happy Birthday to you!
• Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke...
• Craic & Banter - Working and living your best life
• Competitions with prizes. Who doesn't like a bit of healthy competition?
• Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts.
• Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
• Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor?
• Head Office secondment schemes. In case you want to know the business inside and out Show more details...
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