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pantheon
Pantheon.io is a website designed to provide a web hosting and management platform for businesses and developers. The platform enables its users to develop, test, and launch their websites with ease and without the need for complex infrastructures, saving them time and resources. The website offers a range of hosting options, including cloud hosting, multi-cloud hosting, and container-based hosting solutions, among others. Additionally, Pantheon.io provides users with a suite of tools and features, including automated workflows, Git integration, content management systems, and APIs that can be used to extend their website’s functionality. The platform caters to all types of websites, from e-commerce to educational and non-profit.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#10,863 Site Rank
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Site age12 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#10,863
#10,863
Site age
12 yrs
12 yrs
Location
United States
United States
Popular Questions for pantheon
Newest job postings for pantheon
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-timesalary: 70K–82K a yearwork_from_home: 1
This role will be based in San Diego, CA and will require monthly team meetups in the area.
About Pantheon...
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create
This role will be based in San Diego, CA and will require monthly team meetups in the area.
About Pantheon...
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
If you have a passion for sales and are looking to break into the SAAS/Tech industry, this could be a phenomenal opportunity for you! In this role we will focus on building the foundation by providing strong training on both our company and sales processes. Your role will be to generate sales opportunities through a deep understanding of companies within a territory. You will use outbound prospecting strategies to set meetings and will support our Account Executive team by creating a flow of inbound leads.
After learning the company and demonstrating a track record of success, many of our SDR's have promoted into Account Executive, Account Management, and even leadership roles!
We have been recognized by both Forbes and Flexjobs as a Top Employer for Remote Work! This position will be based in San Diego and will require monthly team meetups.
Cool Things You'll Do
• Create new opportunities in the enterprise direct & digital agency channel market for the enterprise and inside sales teams through managing inbound interest across multiple territories via a main sales line, form submissions, and chat
• Effectively sell the value of Pantheon to key customers by leading an outbound pipeline within your assigned territory
• Conduct high volume of calls and emails to connect with prospects within your territory
• Work closely with assigned enterprise sales representative(s)
• Travel to marketing & community-based events for sales support
• Smash weekly, monthly, and quarterly and annual targets
What You Bring to the Table
• 2+ years of work experience (preferably in a sales capacity)
• BA/BS degree or equivalent
Bonus Points for
• Proficient with Salesforce CRM, SalesLoft, ZoomInfo, and other sales platforms
• Experience with inbound or outbound sales development
• Working experience at a SaaS or fast-paced startup environment
• Experience selling a SaaS, PaaS, CMS or similar
• Familiarity with Drupal and/or WordPress
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US OTE salary range for this position is $70,000 - $82,000 per year. Our salary ranges are determined by role, level, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Please note that the compensation details listed reflect the base and variable salary only and do not include equity or benefits.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
#LI-Remote
#LI-JK1 Show more details...
About Pantheon...
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
If you have a passion for sales and are looking to break into the SAAS/Tech industry, this could be a phenomenal opportunity for you! In this role we will focus on building the foundation by providing strong training on both our company and sales processes. Your role will be to generate sales opportunities through a deep understanding of companies within a territory. You will use outbound prospecting strategies to set meetings and will support our Account Executive team by creating a flow of inbound leads.
After learning the company and demonstrating a track record of success, many of our SDR's have promoted into Account Executive, Account Management, and even leadership roles!
We have been recognized by both Forbes and Flexjobs as a Top Employer for Remote Work! This position will be based in San Diego and will require monthly team meetups.
Cool Things You'll Do
• Create new opportunities in the enterprise direct & digital agency channel market for the enterprise and inside sales teams through managing inbound interest across multiple territories via a main sales line, form submissions, and chat
• Effectively sell the value of Pantheon to key customers by leading an outbound pipeline within your assigned territory
• Conduct high volume of calls and emails to connect with prospects within your territory
• Work closely with assigned enterprise sales representative(s)
• Travel to marketing & community-based events for sales support
• Smash weekly, monthly, and quarterly and annual targets
What You Bring to the Table
• 2+ years of work experience (preferably in a sales capacity)
• BA/BS degree or equivalent
Bonus Points for
• Proficient with Salesforce CRM, SalesLoft, ZoomInfo, and other sales platforms
• Experience with inbound or outbound sales development
• Working experience at a SaaS or fast-paced startup environment
• Experience selling a SaaS, PaaS, CMS or similar
• Familiarity with Drupal and/or WordPress
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US OTE salary range for this position is $70,000 - $82,000 per year. Our salary ranges are determined by role, level, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Please note that the compensation details listed reflect the base and variable salary only and do not include equity or benefits.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
#LI-Remote
#LI-JK1 Show more details...
via Uvaro
schedule_type: Full-time
About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage
About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
Working closely with the Manager of Scaled Customer Success, you will be part of a global Customer Success team that actively collaborates on all aspects of customer health. As a tech-touch CSM, your job is to make sure your customers stay healthy on their Pantheon customer journey. This involves proactively supervising technical and account health, and working across the Accounts, Support, and other teams to handle critical issues and more sophisticated needs. The majority of this work will be done via automation as it is primarily focused on the long tail of our contract & programmatic customers. Customer success, platform usage, retention, and expansion are some of the primary metrics we track but you will also be conducting technical and performance audits.
You will focus on understanding the customer lifecycle & key interaction points, customer health and key indicators of decreasing or increasing health, and using our internal data and knowledge to make customers more successful via automation and scaled interactions. This role will partner closely with other team members.
Cool Stuff You'll Do
• Proactively monitor health across a broad customer base, and conduct outreach campaigns to stay ahead of emerging risk factors. This will include reviewing performance metrics, conducting security audits, and tracking operational and webops trends.
• Work cross collaboratively with the Account Management team as a SME, supporting them in their customer engagements to help them establish themselves as a trusted/strategic advisor.
• Serve as a technical point of escalation for the Accounts team, performing technical reviews and analyses as needed.
• You will triage and diagnose complex technical support issues that are longer-term and/or strategic in nature.
• Collaborate cross-functionally with Professional Services, Developer Advocacy, Product, and Engineering to ensure a flawless support experience.
• Although you will primarily interact with your customers via email, tickets, and other asynchronous channels, you may be required to deliver technical reviews and work with customers on support issues via teleconference.
• As we scale up to support the growing needs of our customers, we are building new reporting tools and support processes to better help our customers. This position plays a key role in helping to develop, field test, and deploy new support services.
• Turn every customer and partner into a Pantheon champion and lifetime Pantheon customer and advocate
What You Bring to the Table
• 2-4 years experience in a role directly supporting customers as a CSM, digital consultant, Solutions Engineer, or technical support engineer
• Solid command of Git and the command line
• Development experience in WordPress and/or Drupal
• Salesforce or similar CRM systems proficiency
• Consistent record in managing clients, client retention, and growth
• Solid communication skills with the ability to lead tough conversations in a professional manner
• PaaS/SaaS experience
Bonus Points for
• Extensive experience on the Pantheon platform
• Existing Pantheon champion or very familiar with the challenges of WebOps
• Experience with continuous delivery and agile workflows
• Experience managing large-volume support channels
• Experience developing automation tools (automated testing, webops automation, performance monitoring, etc)
• CS degree or experience with a programing language such as PHP or Javascript
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US total salary range for this position is $88,700 - $122,371 per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
Visa Sponsorship is not available at this time.
#LI-PY1 Show more details...
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
Working closely with the Manager of Scaled Customer Success, you will be part of a global Customer Success team that actively collaborates on all aspects of customer health. As a tech-touch CSM, your job is to make sure your customers stay healthy on their Pantheon customer journey. This involves proactively supervising technical and account health, and working across the Accounts, Support, and other teams to handle critical issues and more sophisticated needs. The majority of this work will be done via automation as it is primarily focused on the long tail of our contract & programmatic customers. Customer success, platform usage, retention, and expansion are some of the primary metrics we track but you will also be conducting technical and performance audits.
You will focus on understanding the customer lifecycle & key interaction points, customer health and key indicators of decreasing or increasing health, and using our internal data and knowledge to make customers more successful via automation and scaled interactions. This role will partner closely with other team members.
Cool Stuff You'll Do
• Proactively monitor health across a broad customer base, and conduct outreach campaigns to stay ahead of emerging risk factors. This will include reviewing performance metrics, conducting security audits, and tracking operational and webops trends.
• Work cross collaboratively with the Account Management team as a SME, supporting them in their customer engagements to help them establish themselves as a trusted/strategic advisor.
• Serve as a technical point of escalation for the Accounts team, performing technical reviews and analyses as needed.
• You will triage and diagnose complex technical support issues that are longer-term and/or strategic in nature.
• Collaborate cross-functionally with Professional Services, Developer Advocacy, Product, and Engineering to ensure a flawless support experience.
• Although you will primarily interact with your customers via email, tickets, and other asynchronous channels, you may be required to deliver technical reviews and work with customers on support issues via teleconference.
• As we scale up to support the growing needs of our customers, we are building new reporting tools and support processes to better help our customers. This position plays a key role in helping to develop, field test, and deploy new support services.
• Turn every customer and partner into a Pantheon champion and lifetime Pantheon customer and advocate
What You Bring to the Table
• 2-4 years experience in a role directly supporting customers as a CSM, digital consultant, Solutions Engineer, or technical support engineer
• Solid command of Git and the command line
• Development experience in WordPress and/or Drupal
• Salesforce or similar CRM systems proficiency
• Consistent record in managing clients, client retention, and growth
• Solid communication skills with the ability to lead tough conversations in a professional manner
• PaaS/SaaS experience
Bonus Points for
• Extensive experience on the Pantheon platform
• Existing Pantheon champion or very familiar with the challenges of WebOps
• Experience with continuous delivery and agile workflows
• Experience managing large-volume support channels
• Experience developing automation tools (automated testing, webops automation, performance monitoring, etc)
• CS degree or experience with a programing language such as PHP or Javascript
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US total salary range for this position is $88,700 - $122,371 per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
Visa Sponsorship is not available at this time.
#LI-PY1 Show more details...
via ZipRecruiter
schedule_type: Full-time
About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage
About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
Working directly with our largest customers, the Strategic Customer Success Manager improves customer growth by providing a knowledgeable and adaptable single point of contact across the entire customer lifecycle. This pivotal role will help strategic customers realize their business objectives through the use of Pantheon's platform!
As the key partner, subject matter expert, and guide for the customer's journey, our ideal candidate will work to proactively identify opportunities for the customer to use the Pantheon platform to increase productivity and generate meaningful results. You will provide insight into upcoming Pantheon product releases, giving your customers the opportunity to provide feedback and get involved with early access programs that fit their needs.
Partnering with our internal teams and your customers, you will be responsible for client retention. You will help find opportunities for growth and expansion, as well as figuring out if the customer would be a good fit to work with our marketing team to share their story in testimonials or case studies.
Cool Stuff You'll Do
• Ensure an outstanding experience for our customers and partners by understanding their business objectives and helping to drive adoption of core functionality
• Become a subject matter authority and a valued advisor for your customers in all things Pantheon.
• Engage closely with the Program Lead and Executive Sponsor of each customer, as well as other strategic leaders that influence the direction of the account
• As the steward of the customer relationship, you'll work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in our processes
• Identify and forecast expansion opportunities and partner with Sales to successfully close such opportunities
• Creatively analyze and drive adoption within the customer base, including engaging departmental leaders who are using the solution well and influencing where adoption may be improved
• Turn every customer and partner into a Pantheon champion and lifetime Pantheon customer and advocate
What You Bring to the Table
• 4+ years experience in a role directly supporting customers as a CSM or AM, or 5+ years in a customer facing role such as Solutions Engineer, Technical Support Engineer or Digital Consultant
• Consistent track record in leading clients, client retention, and growth
• Solid communication skills with the ability to handle tough conversations in a professional and solution-oriented manner
• Familiarity with the Command Line and the types of tools most developers will use on our platform (Git, Terminus, Drush, WP-CLI, Bash Scripting, etc.)
• Experience with Open Source technologies and communities, preferably Drupal or WordPress
• PaaS/SaaS experience
• Salesforce or similar CRM systems proficiency
Bonus Points for
• Development experience with Wordpress and Drupal
• Existing Pantheon champion or very familiar with the challenges of WebOps
• Experience with continuous delivery and agile workflows
• CS degree or experience with a programing language such as PHP or Javascript
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US total salary range for this position is $103,800 - $145,000 per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
Visa Sponsorship is not available at this time.
#LI-PY1 Show more details...
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone's hands. That's why we're so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our... cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon's core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
The Role
Working directly with our largest customers, the Strategic Customer Success Manager improves customer growth by providing a knowledgeable and adaptable single point of contact across the entire customer lifecycle. This pivotal role will help strategic customers realize their business objectives through the use of Pantheon's platform!
As the key partner, subject matter expert, and guide for the customer's journey, our ideal candidate will work to proactively identify opportunities for the customer to use the Pantheon platform to increase productivity and generate meaningful results. You will provide insight into upcoming Pantheon product releases, giving your customers the opportunity to provide feedback and get involved with early access programs that fit their needs.
Partnering with our internal teams and your customers, you will be responsible for client retention. You will help find opportunities for growth and expansion, as well as figuring out if the customer would be a good fit to work with our marketing team to share their story in testimonials or case studies.
Cool Stuff You'll Do
• Ensure an outstanding experience for our customers and partners by understanding their business objectives and helping to drive adoption of core functionality
• Become a subject matter authority and a valued advisor for your customers in all things Pantheon.
• Engage closely with the Program Lead and Executive Sponsor of each customer, as well as other strategic leaders that influence the direction of the account
• As the steward of the customer relationship, you'll work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in our processes
• Identify and forecast expansion opportunities and partner with Sales to successfully close such opportunities
• Creatively analyze and drive adoption within the customer base, including engaging departmental leaders who are using the solution well and influencing where adoption may be improved
• Turn every customer and partner into a Pantheon champion and lifetime Pantheon customer and advocate
What You Bring to the Table
• 4+ years experience in a role directly supporting customers as a CSM or AM, or 5+ years in a customer facing role such as Solutions Engineer, Technical Support Engineer or Digital Consultant
• Consistent track record in leading clients, client retention, and growth
• Solid communication skills with the ability to handle tough conversations in a professional and solution-oriented manner
• Familiarity with the Command Line and the types of tools most developers will use on our platform (Git, Terminus, Drush, WP-CLI, Bash Scripting, etc.)
• Experience with Open Source technologies and communities, preferably Drupal or WordPress
• PaaS/SaaS experience
• Salesforce or similar CRM systems proficiency
Bonus Points for
• Development experience with Wordpress and Drupal
• Existing Pantheon champion or very familiar with the challenges of WebOps
• Experience with continuous delivery and agile workflows
• CS degree or experience with a programing language such as PHP or Javascript
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco and New York)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US total salary range for this position is $103,800 - $145,000 per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
To review the Employee and Applicant's Privacy Policy, click here.
Visa Sponsorship is not available at this time.
#LI-PY1 Show more details...
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