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Most recent job postings at papercut
via InstantMarkets
schedule_type: Contractor
Paper, Cut Bid Number: 002 Due Date: 05/31/2022
Paper, Cut Bid Number: 002 Due Date: 05/31/2022
Show more details...
via StartWire
posted_at: 13 days agoschedule_type: Contractor
Do you thrive working in a fast-paced environment and on building rapport with strangers? Are you a problem solver who lives to help customers find the best solution? How about technology? Are are interested in learning about the newest technologies? If so, we need you!
Our Go To Market team is committed to strong sales growth over the next 4+ years' and is rethinking how we qualify our sales... leads. This brand new role was created to build sales
Do you thrive working in a fast-paced environment and on building rapport with strangers? Are you a problem solver who lives to help customers find the best solution? How about technology? Are are interested in learning about the newest technologies? If so, we need you!
Our Go To Market team is committed to strong sales growth over the next 4+ years' and is rethinking how we qualify our sales... leads. This brand new role was created to build sales pipelines and generate as many qualified leads as possible for our inside sales team by harnessing the power of our website. You'll be reporting to our Commercial Operations Lead and working closely with the wider marketing & sales team, and external channel partners.
Our code saves trees. After 20+ years of building paper-saving print management software, we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by the impact we've had on our 139 million users across 89,000 customers, and our planet. We're values-driven and fuelled by coffee.
Some of the things you'll do...
• You'll quickly follow up on marketing leads from several sources and accurately document all interactions in our CRM (Hubspot)
• You'll aim to convert all inbound leads to sales acceptance by using your PaperCut product knowledge to add value
• You'll be a customer advocate and provide feedback to our internal marketing and sales teams
• You'll promote our regional trade shows and company events to increase participation
What success looks like 6 months in...
• You'll understand important market verticals and can translate the benefits of our solutions
• Your product training is paying off as you quickly answer feature vs benefit questions and offer solutions based on customer needs
• You'll consistently be meeting a sales conversion rate of 16%
• You'll have strong data reflecting your converted orders in our CRM
• You'll have built strong relationships with our Marketing and Partner Enablement teams and are comfortable providing feedback and support
What else you can expect from us...
• We're a people-first type of place and we're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
• PaperCutters enjoy a flexible working environment. We offer hybrid working, combining working from home and the office.
• You will get access to a full suite of benefits including great medical and workers compensation coverage, 401(k) with matching contribution, paid vacation, parental leave and sick leave, longevity leave (extra 5 days paid leave after every 5 years) and more.
• Our Portland office is right by Pine Street Market, with unlimited coffee from our in-house espresso machine.
• We're also open to alternative working arrangements you might appreciate, so please don't hesitate to highlight this during your application.
Our commitment to you…
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that’s enjoyable, thorough, and fair. That’s our way of inspiring the world's brightest minds to become PaperCutters.
As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.
PaperCut is a proud 2022 Circle Back Initiative Global Employer – we commit to respond to every applicant Show more details...
Our Go To Market team is committed to strong sales growth over the next 4+ years' and is rethinking how we qualify our sales... leads. This brand new role was created to build sales pipelines and generate as many qualified leads as possible for our inside sales team by harnessing the power of our website. You'll be reporting to our Commercial Operations Lead and working closely with the wider marketing & sales team, and external channel partners.
Our code saves trees. After 20+ years of building paper-saving print management software, we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by the impact we've had on our 139 million users across 89,000 customers, and our planet. We're values-driven and fuelled by coffee.
Some of the things you'll do...
• You'll quickly follow up on marketing leads from several sources and accurately document all interactions in our CRM (Hubspot)
• You'll aim to convert all inbound leads to sales acceptance by using your PaperCut product knowledge to add value
• You'll be a customer advocate and provide feedback to our internal marketing and sales teams
• You'll promote our regional trade shows and company events to increase participation
What success looks like 6 months in...
• You'll understand important market verticals and can translate the benefits of our solutions
• Your product training is paying off as you quickly answer feature vs benefit questions and offer solutions based on customer needs
• You'll consistently be meeting a sales conversion rate of 16%
• You'll have strong data reflecting your converted orders in our CRM
• You'll have built strong relationships with our Marketing and Partner Enablement teams and are comfortable providing feedback and support
What else you can expect from us...
• We're a people-first type of place and we're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
• PaperCutters enjoy a flexible working environment. We offer hybrid working, combining working from home and the office.
• You will get access to a full suite of benefits including great medical and workers compensation coverage, 401(k) with matching contribution, paid vacation, parental leave and sick leave, longevity leave (extra 5 days paid leave after every 5 years) and more.
• Our Portland office is right by Pine Street Market, with unlimited coffee from our in-house espresso machine.
• We're also open to alternative working arrangements you might appreciate, so please don't hesitate to highlight this during your application.
Our commitment to you…
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that’s enjoyable, thorough, and fair. That’s our way of inspiring the world's brightest minds to become PaperCutters.
As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.
PaperCut is a proud 2022 Circle Back Initiative Global Employer – we commit to respond to every applicant Show more details...
via Salary.com
schedule_type: Full-time
Are you a product manager who has led the creation of multiple SaaS products from ideation to 'go-to-market'? If so, we'd love to speak with you!
Our Product Managers don't just manage products, we advocate for our customers, question and identify their problems, and put together purposeful roadmaps to solve them. We validate ideas, involve the entire business in their development and know-how to distribute them to the right people.
Our flat and
Are you a product manager who has led the creation of multiple SaaS products from ideation to 'go-to-market'? If so, we'd love to speak with you!
Our Product Managers don't just manage products, we advocate for our customers, question and identify their problems, and put together purposeful roadmaps to solve them. We validate ideas, involve the entire business in their development and know-how to distribute them to the right people.
Our flat and fluid ways of working allow agile teams to form at the conception of an idea that will bring value to our customers. These teams are multidisciplinary across product, tech and go-to-market so that we can be fully full-stack.
After 20 years we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by the impact we've had on our 110 million users across 70,000 organisations in 195 countries. We're engineering-driven and fuelled by coffee. We build things... that make a difference to our planet and have fun doing it.
We're not actively hiring for this position right now, but we like to take a proactive approach to recruitment here at PaperCut. This means that we're always open to speaking with anyone that aligns with who we are and what we do. So, if you like what you've seen so far, please continue to read on and apply!
Our commitment to you...
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that’s enjoyable, thorough, and fair. That’s our way of inspiring the world's brightest minds to become PaperCutters.
As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers).
PaperCut is a proud 2022 Circle Back Initiative Global Employer – we commit to respond to every applicant Show more details...
Our Product Managers don't just manage products, we advocate for our customers, question and identify their problems, and put together purposeful roadmaps to solve them. We validate ideas, involve the entire business in their development and know-how to distribute them to the right people.
Our flat and fluid ways of working allow agile teams to form at the conception of an idea that will bring value to our customers. These teams are multidisciplinary across product, tech and go-to-market so that we can be fully full-stack.
After 20 years we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by the impact we've had on our 110 million users across 70,000 organisations in 195 countries. We're engineering-driven and fuelled by coffee. We build things... that make a difference to our planet and have fun doing it.
We're not actively hiring for this position right now, but we like to take a proactive approach to recruitment here at PaperCut. This means that we're always open to speaking with anyone that aligns with who we are and what we do. So, if you like what you've seen so far, please continue to read on and apply!
Our commitment to you...
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that’s enjoyable, thorough, and fair. That’s our way of inspiring the world's brightest minds to become PaperCutters.
As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers).
PaperCut is a proud 2022 Circle Back Initiative Global Employer – we commit to respond to every applicant Show more details...
via Ladders
posted_at: 9 days agoschedule_type: Full-time
Benton, United States | Posted on 04/19/2023 Professional Services Engineers I @ ACDIACDI’s Professional Services Engineers provides industry-leading technical software support services that are focused on inbound technical problems, customer service issues, remote web-based support and internet chat support sessions, installation, configuration, coding/scripting and third-party application integration. This is where the rubber meets the road. You
Benton, United States | Posted on 04/19/2023 Professional Services Engineers I @ ACDIACDI’s Professional Services Engineers provides industry-leading technical software support services that are focused on inbound technical problems, customer service issues, remote web-based support and internet chat support sessions, installation, configuration, coding/scripting and third-party application integration. This is where the rubber meets the road. You are the backbone of our professional services team and our partners depend upon your expertise. You will not only represent ACDI, but your knowledge and understanding of our products and the end-user’s needs play an invaluable role in the satisfaction of all parties involved. Simply put, this is one of the most important roles in the ACDI process. Your vision, skills and ambition will define your place in our professional services department. Lead by example and mentor other staff looking to advance. Your ability to think beyond your limits... and prove yourself will be your ticket for advancement.Professional Services Engineer I daily rundownProvide professional post-sales technical support for end user customers and dealer representativesProvide software installation and configuration through remote access systemProvide software setup and training for end-usersProvide pre-installation evaluation of custom technologyMonitor, manage, and document all actions and solutions into the issue resolution systemProcess, resolve, and if needed, escalate support issuesAchieve and maintain organizational requirements for ticket quality and time utilizationSupport a variety of application platforms and systemsDocument and utilize solutions through the use of a knowledge base, white papers, training sessions and other available educational toolsResolve questions regarding solutions, services, and trainingProvide creation/updating of training materials for end users and dealer techniciansEnsure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reportsParticipate in Statements of Work creation, needs analyses, and generate other documentation supporting conceptual workflow manuals Design and execute a post sale implementation strategy to ensure client up-time, comprehension, and overall satisfactionTrain key personnel and managers on software, hardware, and supporting workflowWork across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and sharedMaintain a complete understanding of and adhere to all ACDI policies, procedures, and processesMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesSome after-hours and/or holiday work requiredContribute to team effort by accomplishing related results as neededUtilize various ticketing, Project Management, CRM, etc. systems to thoroughly document workAbility to understand the requirements of a project, and to efficiently, effectively, and consistently meet those requirementsContribute to team effort by accomplishing related results as neededMaintains a complete understanding of and adhere to all ACDI policies, procedures, and processesMaintain a positive organizational culture while upholding ACDI's mission, vision, and core valuesExperience & Education RequirementsHigh School diploma, preferred Bachelor's Degree, and a minimum of 2+ years of technical support experience or an equivalent combination of education and experience requiredNetwork architecture, systems administration, database administration, sets you apartMicrosoft/ITIL certification or equivalent preferredPaperCut Certified Technician, Certified Trainer, Certified PaperCut MF Professional or any other PaperCut certifications/experience preferredMust have a basic understanding in the following: Windows, Mac, and Linux Printing Cloud computing and application hosting -AWS Remote Desktop supportServer Administration - Windows Server including managing Group Policies, Active Directory Users, Groups, and Organizational Units, DNS, and DHCPNetworking and Networking Topology including: -TCP/IP routing Protocols-Firewalls and VPN -IPv4 Addressing and Subnetting-Basic security, NAT and firewall-Ethernet VLANs and VLAN TrunkingVirtual environments including VMware and Hyper-V as they relate to our productsUsing Batch Scripting and PowerShell to automate labor-intensive processes including updating Active Directory fields and AD managementNetwork troubleshooting to include the ability to determine that the required connectivity exists between two end point devices (i.e. PaperCut Application Server and an MFPMust obtain all available product certifications within 90 daysFamiliarity with Google and ZoHo applications sets you apartStrong professional communication skills (via phone, email and in-person), problem solving, negotiation skills, technical capacity, project management, and collaborationBe able to effectively communicate technical information with non-technical stakeholders as well as all levels of managementExperience exercising discretion and confidentiality with sensitive company or team informationExcellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize workPhysical RequirementsMust be able to stand or sit for prolonged periods of timeMust be able to lift 15 poundsAbility to travel and fly on a commercial airliner if neededMay be required to furnish a passport or other identity documents for international travelSupervisory ResponsibilityThis position has no supervisory responsibilities.Fast paced, encouraging, and positiveEmployee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basisOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Show more details...
via Ladders
posted_at: 9 days agoschedule_type: Full-time
This is a remote position.
Professional Services Engineers I @ ACDI
ACDI’s Professional Services Engineers provides industry-leading technical software support services that are focused on inbound technical problems, customer service issues, remote web-based support and internet chat support sessions, installation, configuration, coding/scripting and third-party application integration. This is... where the rubber meets the road. You are the backbone
This is a remote position.
Professional Services Engineers I @ ACDI
ACDI’s Professional Services Engineers provides industry-leading technical software support services that are focused on inbound technical problems, customer service issues, remote web-based support and internet chat support sessions, installation, configuration, coding/scripting and third-party application integration. This is... where the rubber meets the road. You are the backbone of our professional services team and our partners depend upon your expertise. You will not only represent ACDI, but your knowledge and understanding of our products and the end-user’s needs play an invaluable role in the satisfaction of all parties involved. Simply put, this is one of the most important roles in the ACDI process.
Your vision, skills and ambition will define your place in our professional services department. Lead by example and mentor other staff looking to advance. Your ability to think beyond your limits and prove yourself will be your ticket for advancement.
Professional Services Engineer I daily rundown
Provide professional post-sales technical support for end user customers and dealer representatives
Provide software installation and configuration through remote access system
Provide software setup and training for end-users
Provide pre-installation evaluation of custom technology
Monitor, manage, and document all actions and solutions into the issue resolution system
Process, resolve, and if needed, escalate support issues
Achieve and maintain organizational requirements for ticket quality and time utilization
Support a variety of application platforms and systems
Document and utilize solutions through the use of a knowledge base, white papers, training sessions and other available educational tools
Resolve questions regarding solutions, services, and training
Provide creation/updating of training materials for end users and dealer technicians
Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
Participate in Statements of Work creation, needs analyses, and generate other documentation supporting conceptual workflow manuals
Design and execute a post sale implementation strategy to ensure client up-time, comprehension, and overall satisfaction
Train key personnel and managers on software, hardware, and supporting workflow
Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Some after-hours and/or holiday work required
Contribute to team effort by accomplishing related results as needed
Utilize various ticketing, Project Management, CRM, etc. systems to thoroughly document work
Ability to understand the requirements of a project, and to efficiently, effectively, and consistently meet those requirements
Contribute to team effort by accomplishing related results as needed
Maintains a complete understanding of and adhere to all ACDI policies, procedures, and processes
Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values
Experience & Education Requirements
High School diploma, preferred Bachelor's Degree, and a minimum of 2+ years of technical support experience or an equivalent combination of education and experience required
Network architecture, systems administration, database administration, sets you apart
A+, Network+, Security+, Linux+,CCNA, AWS certifications preferred
Microsoft/ITIL certification or equivalent preferred
Document management experience preferred
PaperCut Certified Technician, Certified Trainer, Certified PaperCut MF Professional or any other PaperCut certifications/experience preferred
Must have a basic understanding in the following:
Workstation Administration -Windows, Mac, Linux
Windows, Mac, and Linux Printing
Cloud computing and application hosting -AWS
Remote Desktop support
Online Collaboration Tools
Server Administration - Windows Server including managing Group Policies, Active Directory Users, Groups, and Organizational Units, DNS, and DHCP
Networking and Networking Topology including:
-TCP/IP routing Protocols
-Firewalls and VPN
-IPv4 Addressing and Subnetting
-Basic security, NAT and firewall
-Ethernet VLANs and VLAN Trunking
Virtual environments including VMware and Hyper-V as they relate to our products
Using Batch Scripting and PowerShell to automate labor-intensive processes including updating Active Directory fields and AD management
SQL, XML, MS, JavaScript
Network troubleshooting to include the ability to determine that the required connectivity exists between two end point devices (i.e. PaperCut Application Server and an MFP
Must obtain all available product certifications within 90 days
Familiarity with Google and ZoHo applications sets you apart
Strong professional communication skills (via phone, email and in-person), problem solving, negotiation skills, technical capacity, project management, and collaboration
Be able to effectively communicate technical information with non-technical stakeholders as well as all levels of management
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work
Physical Requirements
Must be able to stand or sit for prolonged periods of time
Must be able to lift 15pounds
Ability to travel and fly on a commercial airliner if needed
May be required to furnish a passport or other identity documents for international travel
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
Moderate noise level, bullpen environment unless approved by upper management for remote work
Fast paced, encouraging, and positive
Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Show more details...
Professional Services Engineers I @ ACDI
ACDI’s Professional Services Engineers provides industry-leading technical software support services that are focused on inbound technical problems, customer service issues, remote web-based support and internet chat support sessions, installation, configuration, coding/scripting and third-party application integration. This is... where the rubber meets the road. You are the backbone of our professional services team and our partners depend upon your expertise. You will not only represent ACDI, but your knowledge and understanding of our products and the end-user’s needs play an invaluable role in the satisfaction of all parties involved. Simply put, this is one of the most important roles in the ACDI process.
Your vision, skills and ambition will define your place in our professional services department. Lead by example and mentor other staff looking to advance. Your ability to think beyond your limits and prove yourself will be your ticket for advancement.
Professional Services Engineer I daily rundown
Provide professional post-sales technical support for end user customers and dealer representatives
Provide software installation and configuration through remote access system
Provide software setup and training for end-users
Provide pre-installation evaluation of custom technology
Monitor, manage, and document all actions and solutions into the issue resolution system
Process, resolve, and if needed, escalate support issues
Achieve and maintain organizational requirements for ticket quality and time utilization
Support a variety of application platforms and systems
Document and utilize solutions through the use of a knowledge base, white papers, training sessions and other available educational tools
Resolve questions regarding solutions, services, and training
Provide creation/updating of training materials for end users and dealer technicians
Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
Participate in Statements of Work creation, needs analyses, and generate other documentation supporting conceptual workflow manuals
Design and execute a post sale implementation strategy to ensure client up-time, comprehension, and overall satisfaction
Train key personnel and managers on software, hardware, and supporting workflow
Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Some after-hours and/or holiday work required
Contribute to team effort by accomplishing related results as needed
Utilize various ticketing, Project Management, CRM, etc. systems to thoroughly document work
Ability to understand the requirements of a project, and to efficiently, effectively, and consistently meet those requirements
Contribute to team effort by accomplishing related results as needed
Maintains a complete understanding of and adhere to all ACDI policies, procedures, and processes
Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values
Experience & Education Requirements
High School diploma, preferred Bachelor's Degree, and a minimum of 2+ years of technical support experience or an equivalent combination of education and experience required
Network architecture, systems administration, database administration, sets you apart
A+, Network+, Security+, Linux+,CCNA, AWS certifications preferred
Microsoft/ITIL certification or equivalent preferred
Document management experience preferred
PaperCut Certified Technician, Certified Trainer, Certified PaperCut MF Professional or any other PaperCut certifications/experience preferred
Must have a basic understanding in the following:
Workstation Administration -Windows, Mac, Linux
Windows, Mac, and Linux Printing
Cloud computing and application hosting -AWS
Remote Desktop support
Online Collaboration Tools
Server Administration - Windows Server including managing Group Policies, Active Directory Users, Groups, and Organizational Units, DNS, and DHCP
Networking and Networking Topology including:
-TCP/IP routing Protocols
-Firewalls and VPN
-IPv4 Addressing and Subnetting
-Basic security, NAT and firewall
-Ethernet VLANs and VLAN Trunking
Virtual environments including VMware and Hyper-V as they relate to our products
Using Batch Scripting and PowerShell to automate labor-intensive processes including updating Active Directory fields and AD management
SQL, XML, MS, JavaScript
Network troubleshooting to include the ability to determine that the required connectivity exists between two end point devices (i.e. PaperCut Application Server and an MFP
Must obtain all available product certifications within 90 days
Familiarity with Google and ZoHo applications sets you apart
Strong professional communication skills (via phone, email and in-person), problem solving, negotiation skills, technical capacity, project management, and collaboration
Be able to effectively communicate technical information with non-technical stakeholders as well as all levels of management
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work
Physical Requirements
Must be able to stand or sit for prolonged periods of time
Must be able to lift 15pounds
Ability to travel and fly on a commercial airliner if needed
May be required to furnish a passport or other identity documents for international travel
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
Moderate noise level, bullpen environment unless approved by upper management for remote work
Fast paced, encouraging, and positive
Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Show more details...
via Salary.com
schedule_type: Full-time
Job Description
The Printer Server Engineer will be held accountable for the following responsibilities:
Windows printing services and 3rd party print management application PaperCut...
Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
Taking direction from managers or team leads, work independently to complete print server provisioning and support tasks.
Ability
Job Description
The Printer Server Engineer will be held accountable for the following responsibilities:
Windows printing services and 3rd party print management application PaperCut...
Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
Taking direction from managers or team leads, work independently to complete print server provisioning and support tasks.
Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
Work with team members to receive cross-training on individual roles and responsibilities
Manage day-to-day print server provisioning, using standard tools
Respond to and resolve alerts generated by print server monitoring tools
Work with application teams to resolve issues as relates to print server software installation on
servers managed by the Infrastructure Server Team.
Consults with third party vendors to obtain support, make recommendations, and assist customers
with their requests.
Perform the initial input of print server-related assets into the server asset database.
Participate in Windows server “On-Call” rotation, which provides for an engineer to be available to
deal with server emergencies on a 24x7 basis.
In order to be successful and achieve the above responsibilities, the Windows Server Engineer must
possess the following qualifications:
Type of Education Preferred:
Bachelor Degree or equivalent
The following certifications are a plus but not required:
o MCSE
o PaperCut Administrator
o VCP
Type of Experience and Number of Years:
3 years or more experience of Windows Server 2008 through 2022 in a Hyper-V / System Center
Virtual Machine Manager within an Enterprise Datacenter/Cloud Hybrid environment
Experience with Microsoft Failover Clustering, Host/OS Patching, Migrations, and Azure
administration.
Knowledge, Skills, and Abilities:
Must possess strong planning, organizational, and prioritizing skills. Ability to manage multiple
projects simultaneously. Experience with translating business requirements into IT specifications
(strategy, platform selection, reference engineering designs)
Must have good interpersonal, leadership, collaboration, facilitation and negotiation skills and be
able to manage conflict.
Must have excellent communication skills, and be able to explain complex technical issues in a way
that non-technical people can understand as well as be able to explain customer needs and
priorities in a way that technical people can understand.
Report this job
• Dice Id: 10116920
• Position Id: 7817276
• Show more details...
The Printer Server Engineer will be held accountable for the following responsibilities:
Windows printing services and 3rd party print management application PaperCut...
Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
Taking direction from managers or team leads, work independently to complete print server provisioning and support tasks.
Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
Work with team members to receive cross-training on individual roles and responsibilities
Manage day-to-day print server provisioning, using standard tools
Respond to and resolve alerts generated by print server monitoring tools
Work with application teams to resolve issues as relates to print server software installation on
servers managed by the Infrastructure Server Team.
Consults with third party vendors to obtain support, make recommendations, and assist customers
with their requests.
Perform the initial input of print server-related assets into the server asset database.
Participate in Windows server “On-Call” rotation, which provides for an engineer to be available to
deal with server emergencies on a 24x7 basis.
In order to be successful and achieve the above responsibilities, the Windows Server Engineer must
possess the following qualifications:
Type of Education Preferred:
Bachelor Degree or equivalent
The following certifications are a plus but not required:
o MCSE
o PaperCut Administrator
o VCP
Type of Experience and Number of Years:
3 years or more experience of Windows Server 2008 through 2022 in a Hyper-V / System Center
Virtual Machine Manager within an Enterprise Datacenter/Cloud Hybrid environment
Experience with Microsoft Failover Clustering, Host/OS Patching, Migrations, and Azure
administration.
Knowledge, Skills, and Abilities:
Must possess strong planning, organizational, and prioritizing skills. Ability to manage multiple
projects simultaneously. Experience with translating business requirements into IT specifications
(strategy, platform selection, reference engineering designs)
Must have good interpersonal, leadership, collaboration, facilitation and negotiation skills and be
able to manage conflict.
Must have excellent communication skills, and be able to explain complex technical issues in a way
that non-technical people can understand as well as be able to explain customer needs and
priorities in a way that technical people can understand.
Report this job
• Dice Id: 10116920
• Position Id: 7817276
• Show more details...
via ZipRecruiter
schedule_type: Full-time
Title:IT Help Desk - Print Management Software Support
Type: Direct Hire
Location: Jacksonville, FL...
Compensation: $35k - $45k a year + full benefits
These IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Northeast, FL.
Must have experience with Print Management Software such as:
• PaperCut
• UniFlow
• Pharos Uniprint
• Printix
• Equitrac
• ThinPrint
•
Title:IT Help Desk - Print Management Software Support
Type: Direct Hire
Location: Jacksonville, FL...
Compensation: $35k - $45k a year + full benefits
These IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Northeast, FL.
Must have experience with Print Management Software such as:
• PaperCut
• UniFlow
• Pharos Uniprint
• Printix
• Equitrac
• ThinPrint
• YSoft SAFEQ
• PrinterLogic
• ezeep
• myq x
• TCP/IP
Preferred Experience:
• Printer and network gear installation, set-up, troubleshoot and repair
• Windows PC's installation, set-up, troubleshoot and repair
• Mac installation, set-up, troubleshoot and repair
• Desktop applications installation, set-up, troubleshoot and repair
• Anti-virus software installation, set-up, troubleshoot and repair
• Windows servers installation, set-up, troubleshoot and repair
• Smartphones installation set-up, troubleshoot and repair
Requirements:
• High school Diploma
• Tech Savvy and willing to learn
• Trainable
• Reliable
• Valid driver's license with no more than 2 points
#IND33 Show more details...
Type: Direct Hire
Location: Jacksonville, FL...
Compensation: $35k - $45k a year + full benefits
These IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Northeast, FL.
Must have experience with Print Management Software such as:
• PaperCut
• UniFlow
• Pharos Uniprint
• Printix
• Equitrac
• ThinPrint
• YSoft SAFEQ
• PrinterLogic
• ezeep
• myq x
• TCP/IP
Preferred Experience:
• Printer and network gear installation, set-up, troubleshoot and repair
• Windows PC's installation, set-up, troubleshoot and repair
• Mac installation, set-up, troubleshoot and repair
• Desktop applications installation, set-up, troubleshoot and repair
• Anti-virus software installation, set-up, troubleshoot and repair
• Windows servers installation, set-up, troubleshoot and repair
• Smartphones installation set-up, troubleshoot and repair
Requirements:
• High school Diploma
• Tech Savvy and willing to learn
• Trainable
• Reliable
• Valid driver's license with no more than 2 points
#IND33 Show more details...
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