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Most recent job postings at passportsandvisas
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Addison Group's client in Washington, DC is looking for a Visa/Passport Specialist to join their team. This role will be 100% on-site and will pay $26-30 an hour, commensurate with experience. Apply here to learn more!
Job Description...
• Demonstrate in-depth knowledge of the process of obtaining, renewing, transferring, or revoking passports and obtaining visas.
• Administer day-to-day passport and visa operations in the office and process
Addison Group's client in Washington, DC is looking for a Visa/Passport Specialist to join their team. This role will be 100% on-site and will pay $26-30 an hour, commensurate with experience. Apply here to learn more!
Job Description...
• Demonstrate in-depth knowledge of the process of obtaining, renewing, transferring, or revoking passports and obtaining visas.
• Administer day-to-day passport and visa operations in the office and process concurrent requests.
• Provide accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas.
• Communicate and maintain productive relationships with the embassy and Special Issuance Agency on visa and passport requests to ensure that requests are being completed and sent back to the office in proper time for the customer's travel dates.
• Keep meticulous records for tracking and controlling passports and visas.
• Work with travelers on timely passport renewals to avoid lapses in paperwork.
• Provide weekly, monthly, and yearly reports of all passport and visa transactions and report to management.
• Input passport and visa information, including expiration dates, into the applicable travel management system and use this system to track the statuses of passports/visas.
• Submit requests to the embassy or passport office in proper formats.
• Resolve any issues within the office to ensure that the customer’s requests are completed in a timely manner.
• Be available and flexible to expedite last-minute requests for passports and visas and work diligently to accommodate the traveler.
• Send all canceled passports that are returned to the agency back to the travelers who are no longer with the agency and maintain proper documentation for the records.
• Follow client policies, procedures, and approved workflows on how to service customers.
• Participate in ongoing training provided by the client.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent required. Bachelor’s degree required.
• At least 2-3 years of experience in managing all aspects of acquiring and processing official and diplomatic passports and visas for travelers.
• Able to obtain security clearance as required to work on site.
• Able to successfully pass a credit, criminal, and/or employment reference background check
Equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request Show more details...
Job Description...
• Demonstrate in-depth knowledge of the process of obtaining, renewing, transferring, or revoking passports and obtaining visas.
• Administer day-to-day passport and visa operations in the office and process concurrent requests.
• Provide accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas.
• Communicate and maintain productive relationships with the embassy and Special Issuance Agency on visa and passport requests to ensure that requests are being completed and sent back to the office in proper time for the customer's travel dates.
• Keep meticulous records for tracking and controlling passports and visas.
• Work with travelers on timely passport renewals to avoid lapses in paperwork.
• Provide weekly, monthly, and yearly reports of all passport and visa transactions and report to management.
• Input passport and visa information, including expiration dates, into the applicable travel management system and use this system to track the statuses of passports/visas.
• Submit requests to the embassy or passport office in proper formats.
• Resolve any issues within the office to ensure that the customer’s requests are completed in a timely manner.
• Be available and flexible to expedite last-minute requests for passports and visas and work diligently to accommodate the traveler.
• Send all canceled passports that are returned to the agency back to the travelers who are no longer with the agency and maintain proper documentation for the records.
• Follow client policies, procedures, and approved workflows on how to service customers.
• Participate in ongoing training provided by the client.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent required. Bachelor’s degree required.
• At least 2-3 years of experience in managing all aspects of acquiring and processing official and diplomatic passports and visas for travelers.
• Able to obtain security clearance as required to work on site.
• Able to successfully pass a credit, criminal, and/or employment reference background check
Equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request Show more details...
via Vfs Global - JazzHR
posted_at: 2 days agoschedule_type: Internshipsalary: 20–21 an hour
This is on-site role as a Intern Customer Service Representative (submission Officer). The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, processing orders, and providing excellent customer service. Responsibilities will also include maintaining customer records and data entry.
Payrate is $21 Per hour...
Qualifications
• Customer Service Representatives and Customer Service skills
•
This is on-site role as a Intern Customer Service Representative (submission Officer). The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, processing orders, and providing excellent customer service. Responsibilities will also include maintaining customer records and data entry.
Payrate is $21 Per hour...
Qualifications
• Customer Service Representatives and Customer Service skills
• Customer Support and Customer Satisfaction skills
• Customer Experience skills
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution skills
• Attention to detail and accurate data entry abilities
• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred
• * Previous customer service experience and proficiency in Microsoft Office Suite is a plus Show more details...
Payrate is $21 Per hour...
Qualifications
• Customer Service Representatives and Customer Service skills
• Customer Support and Customer Satisfaction skills
• Customer Experience skills
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution skills
• Attention to detail and accurate data entry abilities
• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred
• * Previous customer service experience and proficiency in Microsoft Office Suite is a plus Show more details...
via ZipRecruiter
posted_at: 7 days agoschedule_type: Full-time
Job Summary/Company: We're looking for a detail-oriented and highly organized professional to join a Federal Government Contractor in their downtown Washington D.C. location! In this role, you'll be the go-to expert for all things visa and passport processing, ensuring a smooth and efficient experience for government travelers. If this sounds like you, apply today for this permanent... opportunity.
Responsibilities:
• Guiding travelers through
Job Summary/Company: We're looking for a detail-oriented and highly organized professional to join a Federal Government Contractor in their downtown Washington D.C. location! In this role, you'll be the go-to expert for all things visa and passport processing, ensuring a smooth and efficient experience for government travelers. If this sounds like you, apply today for this permanent... opportunity.
Responsibilities:
• Guiding travelers through the process of obtaining passports and visas, ensuring they meet all requirements
• Processing applications from start to finish, efficiently managing concurrent requests
• Maintaining strong relationships with embassies and government agencies to expedite requests
• Providing exceptional customer service by answering questions, resolving issues, and ensuring timely delivery
• Maintaining accurate records and generating reports on all passport and visa transactions
• Upholding the highest standards of data security and confidentiality
Qualifications/Background Profile:
• 3+ years of experience managing passport and visa applications
• Bachelor's degree is required
• In-depth knowledge of Department of State regulations, Federal Travel Regulations, and relevant government policies
• Excellent communication skills (written and verbal) to interact with travelers, colleagues, and government agencies
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Exceptional attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• The ability to work independently with minimal supervision
------------------------------------------------------------------
This job is In-Person.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status Show more details...
Responsibilities:
• Guiding travelers through the process of obtaining passports and visas, ensuring they meet all requirements
• Processing applications from start to finish, efficiently managing concurrent requests
• Maintaining strong relationships with embassies and government agencies to expedite requests
• Providing exceptional customer service by answering questions, resolving issues, and ensuring timely delivery
• Maintaining accurate records and generating reports on all passport and visa transactions
• Upholding the highest standards of data security and confidentiality
Qualifications/Background Profile:
• 3+ years of experience managing passport and visa applications
• Bachelor's degree is required
• In-depth knowledge of Department of State regulations, Federal Travel Regulations, and relevant government policies
• Excellent communication skills (written and verbal) to interact with travelers, colleagues, and government agencies
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Exceptional attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• The ability to work independently with minimal supervision
------------------------------------------------------------------
This job is In-Person.
Download the Sparks Group mobile app from Apple App Store or Google Play.
------------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 39K–44K a year
Benefits/Perks
• Competitive Compensation
• Paid Time Off...
• Career Growth Opportunities
Job Summary
Passport Visas Express has provided professional and expert visa and passport expediting for more than 20 years. We are consistently awarded 5 Star Rating by Trust Pilot and Top Consumer Review.
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our
Benefits/Perks
• Competitive Compensation
• Paid Time Off...
• Career Growth Opportunities
Job Summary
Passport Visas Express has provided professional and expert visa and passport expediting for more than 20 years. We are consistently awarded 5 Star Rating by Trust Pilot and Top Consumer Review.
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients.
Our detailed oriented and motivated Visa and Passport Customer Service Specialist will be responsible for receiving information from our clients to process their visas in a timely manner. Our Specialist will ensure our clients receive top notch customer service while acting as an ambassador of our brand.
The successful candidate will be willing to develop a comprehensive understanding of our business and our products. They must have a high degree of attention to detail. They will enjoy helping individuals and take pride in a job well done.
Responsibilities
• As a Visa and Passport Customer Service Specialist, you will play a pivotal role in making international travel dreams come true. You'll work closely with our clients to facilitate seamless visa and passport applications, providing personalized support and guidance every step of the way.
• Engage with clients professionally and attentively, understanding their unique travel needs and guiding them through the application process.
• Gather and review application documents to ensure accuracy and compliance with relevant visa and passport regulations
• Liaise with embassies and consulates to track application statuses and address any inquiries or issues promptly
• Maintain strict confidentiality and data security when handling sensitive client information
• Handle urgent and complex cases with poise and diligence, going the extra mile to exceed client expectations
Qualifications
• Detail-oriented mindset with excellent organizational and time management skills
• Ability to work independently and thrive in a fast-paced, deadline-driven environment
• A customer-focused attitude, displaying empathy and patience in resolving client inquiries
• Ability to maintain patience, respect and professionalism when dealing with challenging customers or situations.
• Self motivated with the ability to work independently as well as in a team environment.
• Basic computer and data entry skills along with the ability to learn new programs.
• Willingness to submit to a background check
Benefits
• Competitive salary with performance-based incentives
• Collaborative and inclusive work culture that values teamwork and diversity
• Opportunities for growth within a respected organization Show more details...
• Competitive Compensation
• Paid Time Off...
• Career Growth Opportunities
Job Summary
Passport Visas Express has provided professional and expert visa and passport expediting for more than 20 years. We are consistently awarded 5 Star Rating by Trust Pilot and Top Consumer Review.
We are currently looking for a Visa and Passport Customer Service Specialist to join our team to assist with obtaining visas and passports for our clients.
Our detailed oriented and motivated Visa and Passport Customer Service Specialist will be responsible for receiving information from our clients to process their visas in a timely manner. Our Specialist will ensure our clients receive top notch customer service while acting as an ambassador of our brand.
The successful candidate will be willing to develop a comprehensive understanding of our business and our products. They must have a high degree of attention to detail. They will enjoy helping individuals and take pride in a job well done.
Responsibilities
• As a Visa and Passport Customer Service Specialist, you will play a pivotal role in making international travel dreams come true. You'll work closely with our clients to facilitate seamless visa and passport applications, providing personalized support and guidance every step of the way.
• Engage with clients professionally and attentively, understanding their unique travel needs and guiding them through the application process.
• Gather and review application documents to ensure accuracy and compliance with relevant visa and passport regulations
• Liaise with embassies and consulates to track application statuses and address any inquiries or issues promptly
• Maintain strict confidentiality and data security when handling sensitive client information
• Handle urgent and complex cases with poise and diligence, going the extra mile to exceed client expectations
Qualifications
• Detail-oriented mindset with excellent organizational and time management skills
• Ability to work independently and thrive in a fast-paced, deadline-driven environment
• A customer-focused attitude, displaying empathy and patience in resolving client inquiries
• Ability to maintain patience, respect and professionalism when dealing with challenging customers or situations.
• Self motivated with the ability to work independently as well as in a team environment.
• Basic computer and data entry skills along with the ability to learn new programs.
• Willingness to submit to a background check
Benefits
• Competitive salary with performance-based incentives
• Collaborative and inclusive work culture that values teamwork and diversity
• Opportunities for growth within a respected organization Show more details...
via Geebo
posted_at: 4 days agoschedule_type: Full-time and Part-timesalary: 20–28 an hour
US Development Finance Corporation (formerly Overseas Private Investment Corporation) US Development Finance Corporation (formerly Overseas Private Investment Corporation) Washington, DC Washington, DC Full-time Full-time $53,105 - $84,441 a year $53,105 - $84,441 a year 20 hours ago 20 hours ago 20 hours ago Duties Serves as a Passport and Visa Specialist for DFC's Travel program, providing... support, training, problem resolution, and assistance
US Development Finance Corporation (formerly Overseas Private Investment Corporation) US Development Finance Corporation (formerly Overseas Private Investment Corporation) Washington, DC Washington, DC Full-time Full-time $53,105 - $84,441 a year $53,105 - $84,441 a year 20 hours ago 20 hours ago 20 hours ago Duties Serves as a Passport and Visa Specialist for DFC's Travel program, providing... support, training, problem resolution, and assistance to agency travelers with international travel passports and visa requirements.
Stays abreast of guidance and updates pertaining to international travel and works with lead passport and visa agent to ensure that all requirements are met to obtain passports and visas for international travel.
Carries out assignments to complete passport and visa day-to-day operations which include passport applications, new, renewal, and official government passports for agency employees and family members.
Delivers passport and visa applications, retrieves completed documentation from Department of State and various foreign embassies, and ensures appropriate measures are taken to safeguard materials in accordance with agency policy.
Monitors passport and visa application from initiation through final completion utilizing a database to track expiration dates to ensure that travelers have enough time and space in passport prior to traveling internationally.
Performs general administrative duties for the office and members of the facilities, Travel & Security Services Division Staff as required.
Please Note:
This is a Bargaining unit position represented by AFGE, local 1534.
Requirements Conditions of Employment Must be a U.
S.
Citizen or National Males born after 12-31-59 must be registered for Selective Service Must submit resume and supporting documents (See How To Apply) Suitability for Federal employment, as determined by a background investigation May be required to successfully complete a probationary period Incumbent must possess a valid drivers license with a good driving record.
Qualifications Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement.
You may qualify at the GS-07 level, if you fulfill one of the following qualification requirements:
A.
One year of specialized experience equivalent to the GS-05 grade level in the Federal service that demonstrates your knowledge of the immigration and nationality laws of the United States and ability to provide administrative support to customers in the completion of application materials for U.
S.
Passports or Visas for foreign travel.
Qualifying experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the nationality laws of the United States; OR B.
Completion of a 4-year course of study leading to a bachelor's degree in a field of study that demonstrates the competencies required by this position with either:
(1) a grade point average (GPA) of 3.
0 based on a 4.
0 scale; (2) a 3.
5 GPA based on a 4.
0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; OR C.
One full year of graduate level education in law, or other administrative or management field related to the position; OR D.
A combination of education and experience as listed above.
You may qualify at the GS-09 level, if you fulfill one of the following qualification requirements:
A.
One year of specialized experience equivalent to the GS-07 grade level in the Federal service that demonstrates your knowledge and experience interpreting visa, immigration and nationality laws, regulations, policies, and procedures to provide administrative support and assistance to customers regarding U.
S.
Passport and Visa matters for foreign travel; and review and validate the completeness of passport and visa applications and supporting documents to identify gaps or inconsistencies and ensure requirements are met.
Qualifying experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the nationality laws of the United States; OR B.
A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.
B.
or J.
D degree, in law or other administrative or management fields that demonstrate the competencies necessary to do the work of the position; OR C.
A combination of education and experience as listed above.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
This position is being advertised concurrently with vacancy announcement OA-23-MP-12024898MM using Merit Promotion (MP) procedures.
If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement.
NOTE:
You must apply separately to each announcement in order to be considered under both.
This announcement may be used to fill similar positions, if additional vacancies occur.
Education ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims.
Unless otherwise stated:
(1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course.
All materials must be submitted by the closing date of the announcement.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
PASS/FAIL COURSES:
If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION:
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study.
Such study may have been performed on a full-time or part-time basis.
If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION:
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html Additional information Career Transition Assistance Programs:
These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.
To receive selection priority for this position, you must:
1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.
For more information:
http:
//www.
opm.
gov/rif/employee_guides/career_transition.
asp).
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility showing type of discharge/character of service.
If you are claiming 10-point veterans' preference, you must submit documentation from the Departments of Veterans Affairs (VA) showing type of discharge/character of service and your disability percentage.
You may also submit an SF-15, Application for 10-Point Veterans' Preference plus the documents listed in this form to support the claim for veteran preference.
For more information on veterans' preference visit:
https:
//www.
usajobs.
gov/Veterans.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https:
//www.
sss.
gov/verify/).
Telework Suitability:
The duties of this position are suitable for ad hoc and emergency telework.
The selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment:
Selection may require completion of a 1-year probationary period.
Work Schedule:
This position allows for a flexible work schedule.
Miscellaneous:
DFC uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit https:
//www.
e-verify.
gov/.
If selection is made below the full performance level, promotion up to the full performance level may be made without further competition.
However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category.
The category assignment is a measure of the degree in which your background matches the competencies required for this position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Administrative Support Attention to Detail Customer Service Legal, Government and Jurisprudence Oral Communication The Category Rating Process does not add veterans' preference points or apply the rule of three but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category.
Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Veterans' Preference documentation, if applicable (e.
g.
, DD-214 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.
) Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) How to Apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:
59 PM (EST) on the closing date to receive consideration.
If you have questions about this job, please contact the HR Office representative listed in the Agency Contact Info section of this vacancy announcement.
If you need assistance in applying on-line, please refer to the How to Apply section above and explore the Federal Application Process information on the USAJobs website.
To begin, click Apply Online to access an online application.
Follow the prompts to select your USAJOBS resume and/or other supporting documents.
You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application.
Complete the online application, verify the required documentation, and submit the application.
Read the Eligibility questions carefully.
The questions address if you are eligible to apply to this JOA.
Your responses will affect your consideration for the position.
You may qualify for more than one eligibility, so please choose carefully.
You will only be considered under the options you have selected.
If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
You will receive an email notification when your application has been received for the announcement.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Alternate_Application_Information To verify the status of your application, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
You may preview the Assessment Questionnaire at:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12026689 Do not submit photographs with your application package.
Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
If your resume includes a photograph or other inappropriate material or content (e.
g.
SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Do not upload Adobe portfolio documents.
Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
Agency contact information Melanie McAllister Phone 2024005287 Email Melanie.
Mcallister@dfc.
gov Address International Development Finance Corporation 1100 New York Ave.
NW Washington, DC 20527 US Next steps For status updates on your application, please follow the directions listed above in the How to Apply section.
Once your online application is submitted you will receive a confirmation notification by email.
If you are selected for an interview for this position, you will be contacted directly.
A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement.
After confirming a job offer, all other applicants will be notified of their non-selection.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Veterans' Preference documentation, if applicable (e.
g.
, DD-214 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.
) Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a surplus or displaced employee.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to the public.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Stays abreast of guidance and updates pertaining to international travel and works with lead passport and visa agent to ensure that all requirements are met to obtain passports and visas for international travel.
Carries out assignments to complete passport and visa day-to-day operations which include passport applications, new, renewal, and official government passports for agency employees and family members.
Delivers passport and visa applications, retrieves completed documentation from Department of State and various foreign embassies, and ensures appropriate measures are taken to safeguard materials in accordance with agency policy.
Monitors passport and visa application from initiation through final completion utilizing a database to track expiration dates to ensure that travelers have enough time and space in passport prior to traveling internationally.
Performs general administrative duties for the office and members of the facilities, Travel & Security Services Division Staff as required.
Please Note:
This is a Bargaining unit position represented by AFGE, local 1534.
Requirements Conditions of Employment Must be a U.
S.
Citizen or National Males born after 12-31-59 must be registered for Selective Service Must submit resume and supporting documents (See How To Apply) Suitability for Federal employment, as determined by a background investigation May be required to successfully complete a probationary period Incumbent must possess a valid drivers license with a good driving record.
Qualifications Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement.
You may qualify at the GS-07 level, if you fulfill one of the following qualification requirements:
A.
One year of specialized experience equivalent to the GS-05 grade level in the Federal service that demonstrates your knowledge of the immigration and nationality laws of the United States and ability to provide administrative support to customers in the completion of application materials for U.
S.
Passports or Visas for foreign travel.
Qualifying experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the nationality laws of the United States; OR B.
Completion of a 4-year course of study leading to a bachelor's degree in a field of study that demonstrates the competencies required by this position with either:
(1) a grade point average (GPA) of 3.
0 based on a 4.
0 scale; (2) a 3.
5 GPA based on a 4.
0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; OR C.
One full year of graduate level education in law, or other administrative or management field related to the position; OR D.
A combination of education and experience as listed above.
You may qualify at the GS-09 level, if you fulfill one of the following qualification requirements:
A.
One year of specialized experience equivalent to the GS-07 grade level in the Federal service that demonstrates your knowledge and experience interpreting visa, immigration and nationality laws, regulations, policies, and procedures to provide administrative support and assistance to customers regarding U.
S.
Passport and Visa matters for foreign travel; and review and validate the completeness of passport and visa applications and supporting documents to identify gaps or inconsistencies and ensure requirements are met.
Qualifying experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the nationality laws of the United States; OR B.
A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.
B.
or J.
D degree, in law or other administrative or management fields that demonstrate the competencies necessary to do the work of the position; OR C.
A combination of education and experience as listed above.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
This position is being advertised concurrently with vacancy announcement OA-23-MP-12024898MM using Merit Promotion (MP) procedures.
If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement.
NOTE:
You must apply separately to each announcement in order to be considered under both.
This announcement may be used to fill similar positions, if additional vacancies occur.
Education ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims.
Unless otherwise stated:
(1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course.
All materials must be submitted by the closing date of the announcement.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
PASS/FAIL COURSES:
If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION:
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study.
Such study may have been performed on a full-time or part-time basis.
If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION:
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html Additional information Career Transition Assistance Programs:
These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.
To receive selection priority for this position, you must:
1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.
For more information:
http:
//www.
opm.
gov/rif/employee_guides/career_transition.
asp).
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility showing type of discharge/character of service.
If you are claiming 10-point veterans' preference, you must submit documentation from the Departments of Veterans Affairs (VA) showing type of discharge/character of service and your disability percentage.
You may also submit an SF-15, Application for 10-Point Veterans' Preference plus the documents listed in this form to support the claim for veteran preference.
For more information on veterans' preference visit:
https:
//www.
usajobs.
gov/Veterans.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https:
//www.
sss.
gov/verify/).
Telework Suitability:
The duties of this position are suitable for ad hoc and emergency telework.
The selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment:
Selection may require completion of a 1-year probationary period.
Work Schedule:
This position allows for a flexible work schedule.
Miscellaneous:
DFC uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit https:
//www.
e-verify.
gov/.
If selection is made below the full performance level, promotion up to the full performance level may be made without further competition.
However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category.
The category assignment is a measure of the degree in which your background matches the competencies required for this position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Administrative Support Attention to Detail Customer Service Legal, Government and Jurisprudence Oral Communication The Category Rating Process does not add veterans' preference points or apply the rule of three but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category.
Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Veterans' Preference documentation, if applicable (e.
g.
, DD-214 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.
) Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) How to Apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:
59 PM (EST) on the closing date to receive consideration.
If you have questions about this job, please contact the HR Office representative listed in the Agency Contact Info section of this vacancy announcement.
If you need assistance in applying on-line, please refer to the How to Apply section above and explore the Federal Application Process information on the USAJobs website.
To begin, click Apply Online to access an online application.
Follow the prompts to select your USAJOBS resume and/or other supporting documents.
You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application.
Complete the online application, verify the required documentation, and submit the application.
Read the Eligibility questions carefully.
The questions address if you are eligible to apply to this JOA.
Your responses will affect your consideration for the position.
You may qualify for more than one eligibility, so please choose carefully.
You will only be considered under the options you have selected.
If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
You will receive an email notification when your application has been received for the announcement.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Alternate_Application_Information To verify the status of your application, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
You may preview the Assessment Questionnaire at:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12026689 Do not submit photographs with your application package.
Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
If your resume includes a photograph or other inappropriate material or content (e.
g.
SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Do not upload Adobe portfolio documents.
Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
Agency contact information Melanie McAllister Phone 2024005287 Email Melanie.
Mcallister@dfc.
gov Address International Development Finance Corporation 1100 New York Ave.
NW Washington, DC 20527 US Next steps For status updates on your application, please follow the directions listed above in the How to Apply section.
Once your online application is submitted you will receive a confirmation notification by email.
If you are selected for an interview for this position, you will be contacted directly.
A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement.
After confirming a job offer, all other applicants will be notified of their non-selection.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Veterans' Preference documentation, if applicable (e.
g.
, DD-214 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.
) Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a surplus or displaced employee.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to the public.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via LinkedIn
schedule_type: Full-time and Part-time
What Travel Visa Pro offers:
• Trusted name in the industry over 15 years!
• Very competitive pay! (apply to inquire...
• Very quick path for growth and advancement!
• Unused sick and vacation bonus pay out!
• Inflation indexed pay
• Fast-track career growth for high performers
• 401k with a 3% safe-harbor contribution for all eligible employees
• Potential Profit sharing bonuses
• Sick time
• Vacation time
• Potential Transit
What Travel Visa Pro offers:
• Trusted name in the industry over 15 years!
• Very competitive pay! (apply to inquire...
• Very quick path for growth and advancement!
• Unused sick and vacation bonus pay out!
• Inflation indexed pay
• Fast-track career growth for high performers
• 401k with a 3% safe-harbor contribution for all eligible employees
• Potential Profit sharing bonuses
• Sick time
• Vacation time
• Potential Transit coverage
• much more, apply to inquire!
Why Travel Visa Pro:
Did you know that US passport holder can travel to 156 countries visa-free? Did you know that a US citizen can have two valid US Passports? Come and join us and learn all cool stuff about US Passports. Travel Visa Pro is a fast-growing company where hard work is rewarded. Put your career growth on fast-track. Travel Visa Pro offers inflation-indexed pay.
Travel Visa Pro specializes in helping people traveling internationally by obtaining international travel documents for them. We work with all kinds of great customers going to all kinds of cool places – we don’t get to go, but we get to help them go.
Whom is Travel Visa Pro looking for?
Currently, we are looking for a passport and visa specialist industry as well as mail handler. Must be flexible and punctual. We offer both part-time and full-time positions. For part-time hours will be 10am - 5pm. The candidate must:
- Be punctual,
- Have high attention to detail,
- Have a proven track record in outstanding customer service,
- Able to multi-task,
- Able to perform under tight and stressful deadlines,
- Communicate visa/passport requirements to customers effectively and politely,
- Possess great telephone customer service skills,
- Be patient and friendly with customers,
- Be positive
-Handle stress.
The Ideal candidate MUST arrive to work on time! Integrity and sensitivity dealing with personal data is mandatory. All employees will be required to consent to and pass a federal and state background check.
This individual will be responsible for preparing US passport applications, do data entry for pertinent customer information, arranging for payment of fees, mailing documentation back to customers, and meeting and greeting walk-in customers. He or she will be expected to troubleshoot problems and effectively communicate solutions while on site. The individual will be responsible to handling customer’s mail and tasks such as scanning and uploading mail items to third party software, arranging mail forwarding, etc.
Job Type: Part-time or Full-time
Pay: From $22-27 per hour, salary will commensurate with experience and results Show more details...
• Trusted name in the industry over 15 years!
• Very competitive pay! (apply to inquire...
• Very quick path for growth and advancement!
• Unused sick and vacation bonus pay out!
• Inflation indexed pay
• Fast-track career growth for high performers
• 401k with a 3% safe-harbor contribution for all eligible employees
• Potential Profit sharing bonuses
• Sick time
• Vacation time
• Potential Transit coverage
• much more, apply to inquire!
Why Travel Visa Pro:
Did you know that US passport holder can travel to 156 countries visa-free? Did you know that a US citizen can have two valid US Passports? Come and join us and learn all cool stuff about US Passports. Travel Visa Pro is a fast-growing company where hard work is rewarded. Put your career growth on fast-track. Travel Visa Pro offers inflation-indexed pay.
Travel Visa Pro specializes in helping people traveling internationally by obtaining international travel documents for them. We work with all kinds of great customers going to all kinds of cool places – we don’t get to go, but we get to help them go.
Whom is Travel Visa Pro looking for?
Currently, we are looking for a passport and visa specialist industry as well as mail handler. Must be flexible and punctual. We offer both part-time and full-time positions. For part-time hours will be 10am - 5pm. The candidate must:
- Be punctual,
- Have high attention to detail,
- Have a proven track record in outstanding customer service,
- Able to multi-task,
- Able to perform under tight and stressful deadlines,
- Communicate visa/passport requirements to customers effectively and politely,
- Possess great telephone customer service skills,
- Be patient and friendly with customers,
- Be positive
-Handle stress.
The Ideal candidate MUST arrive to work on time! Integrity and sensitivity dealing with personal data is mandatory. All employees will be required to consent to and pass a federal and state background check.
This individual will be responsible for preparing US passport applications, do data entry for pertinent customer information, arranging for payment of fees, mailing documentation back to customers, and meeting and greeting walk-in customers. He or she will be expected to troubleshoot problems and effectively communicate solutions while on site. The individual will be responsible to handling customer’s mail and tasks such as scanning and uploading mail items to third party software, arranging mail forwarding, etc.
Job Type: Part-time or Full-time
Pay: From $22-27 per hour, salary will commensurate with experience and results Show more details...
via ZipRecruiter
posted_at: 13 days agoschedule_type: Full-timesalary: 24–30 an hour
ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.
The Visa/Passport Specialist works onsite with... our government client in downtown Washington, D.C.
ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.
The Visa/Passport Specialist works onsite with... our government client in downtown Washington, D.C. This position is responsible for providing a wide range of administrative duties essential to processing visa and official/diplomatic passport applications from initial receipt of application to delivery of the issued visa and passport to the customer.
This position is required to work Monday-Friday, 7:30am-4:30pm ET on site in Washington, D.C.
Essential Duties and Responsibilities include the following:
• Demonstrate in-depth knowledge of the process to obtain, renew, transfer, or revoke passports and obtain visas.
• Maintain knowledge of Department of State’s passport and visa guidelines, the Federal Travel Regulation, and the U.S. Department of Energy’s Foreign Travel Order 550.1.
• Administer day-to-day passport and visa operations in the office and process concurrent requests.
• Provide accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas.
• Communicate and maintain productive relationships with the embassy and Special Issuance Agency on visa and passport requests to ensure that requests are being completed and sent back to the office in proper time for the customers travel dates. As needed communicate with Country Desk Representatives at the Department of State for assistance with visa or passport issues and requests for passports.
• Keep meticulous records for tracking and controlling passports and visas.
• Work with travelers on timely passport renewals to avoid lapses in paperwork.
• Provide weekly, monthly, and yearly reports of all passport and visa transactions and report to management.
• Maintain a fact sheet and frequently asked questions on requirements for obtaining passports and visas for use by travelers.
• Prepare agency letters and correspondence necessary for travelers to obtain passports and visas; follow guidelines provided by client and ensure letters are free from grammatical and spelling errors.
• Input passport and visa information, including expiration dates, into applicable travel management system and use this system to track statuses of passports/visas.
• Submit requests to the embassy or passport office in proper formats.
• Coordinate and ensure delivery times, dates, and special instructions on processing of visa/passports.
• Follow up on tracking of pick up and delivery of all requests; work with courier to coordinate timely delivery and pickup.
• Resolve any issues within the office to ensure that the customer’s requests are completed in a timely manner.
• Be available and flexible to expedite last-minute requests for passports and visas and work diligently to accommodate the traveler.
• Send all cancelled passports that are returned to the agency back to the travelers who are no longer with the agency and maintain proper documentation for the records.
• Answer calls and emails promptly from customers.
• Follow client and ADTRAV policies, procedures, and approved workflows on how to service customers.
• Provide excellent customer service in every interaction. Show empathy, caring and customer-centric attitude toward all travelers and be able to identify and solve customer issues.
• Communicate effectively with other agencies and employees to solve problems, gather information, and service travelers.
• Participate in ongoing training provided by ADTRAV and the client.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent required. Bachelor’s degree required.
• At least 2-3 years of experience in managing all aspects of acquiring and processing official and diplomatic passports and visas for travelers.
• Highly knowledgeable of Department of State’s passport and visa guidelines, the Federal Travel Regulation, and the U.S. Department of Energy’s Foreign Travel Order 551.1D.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Highly proficient in business writing and able to format emails and communication with proper grammar and spelling.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that is Monday-Friday, 7:30am-4:30pm ET.
• Ability to work on site in Washington, DC and adhere to schedule and attendance requirements.
• Able to obtain security clearance as required to work on site.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class Show more details...
The Visa/Passport Specialist works onsite with... our government client in downtown Washington, D.C. This position is responsible for providing a wide range of administrative duties essential to processing visa and official/diplomatic passport applications from initial receipt of application to delivery of the issued visa and passport to the customer.
This position is required to work Monday-Friday, 7:30am-4:30pm ET on site in Washington, D.C.
Essential Duties and Responsibilities include the following:
• Demonstrate in-depth knowledge of the process to obtain, renew, transfer, or revoke passports and obtain visas.
• Maintain knowledge of Department of State’s passport and visa guidelines, the Federal Travel Regulation, and the U.S. Department of Energy’s Foreign Travel Order 550.1.
• Administer day-to-day passport and visa operations in the office and process concurrent requests.
• Provide accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas.
• Communicate and maintain productive relationships with the embassy and Special Issuance Agency on visa and passport requests to ensure that requests are being completed and sent back to the office in proper time for the customers travel dates. As needed communicate with Country Desk Representatives at the Department of State for assistance with visa or passport issues and requests for passports.
• Keep meticulous records for tracking and controlling passports and visas.
• Work with travelers on timely passport renewals to avoid lapses in paperwork.
• Provide weekly, monthly, and yearly reports of all passport and visa transactions and report to management.
• Maintain a fact sheet and frequently asked questions on requirements for obtaining passports and visas for use by travelers.
• Prepare agency letters and correspondence necessary for travelers to obtain passports and visas; follow guidelines provided by client and ensure letters are free from grammatical and spelling errors.
• Input passport and visa information, including expiration dates, into applicable travel management system and use this system to track statuses of passports/visas.
• Submit requests to the embassy or passport office in proper formats.
• Coordinate and ensure delivery times, dates, and special instructions on processing of visa/passports.
• Follow up on tracking of pick up and delivery of all requests; work with courier to coordinate timely delivery and pickup.
• Resolve any issues within the office to ensure that the customer’s requests are completed in a timely manner.
• Be available and flexible to expedite last-minute requests for passports and visas and work diligently to accommodate the traveler.
• Send all cancelled passports that are returned to the agency back to the travelers who are no longer with the agency and maintain proper documentation for the records.
• Answer calls and emails promptly from customers.
• Follow client and ADTRAV policies, procedures, and approved workflows on how to service customers.
• Provide excellent customer service in every interaction. Show empathy, caring and customer-centric attitude toward all travelers and be able to identify and solve customer issues.
• Communicate effectively with other agencies and employees to solve problems, gather information, and service travelers.
• Participate in ongoing training provided by ADTRAV and the client.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent required. Bachelor’s degree required.
• At least 2-3 years of experience in managing all aspects of acquiring and processing official and diplomatic passports and visas for travelers.
• Highly knowledgeable of Department of State’s passport and visa guidelines, the Federal Travel Regulation, and the U.S. Department of Energy’s Foreign Travel Order 551.1D.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Highly proficient in business writing and able to format emails and communication with proper grammar and spelling.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that is Monday-Friday, 7:30am-4:30pm ET.
• Ability to work on site in Washington, DC and adhere to schedule and attendance requirements.
• Able to obtain security clearance as required to work on site.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class Show more details...
via JobzMall
schedule_type: Full-timesalary: 33,412–50,335 a year
The U.S. Department of State is looking for an organized and detail-oriented individual to join our team as a Passport Specialist. This individual should have excellent customer service skills and a strong interest in international travel. The successful candidate will have a positive attitude and a commitment to providing the highest level of service to our clients. The ideal candidate should... have a minimum of a high school diploma or equivalent
The U.S. Department of State is looking for an organized and detail-oriented individual to join our team as a Passport Specialist. This individual should have excellent customer service skills and a strong interest in international travel. The successful candidate will have a positive attitude and a commitment to providing the highest level of service to our clients. The ideal candidate should... have a minimum of a high school diploma or equivalent with at least one year of experience in customer service and/or administrative support in a government or corporate setting. A valid driver’s license is also required. Candidates should possess strong organizational abilities and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office Suite is highly desired. If you have a passion for international travel and possess the qualifications and experience outlined above, we invite you to apply for this exciting and rewarding opportunity. We look forward to hearing from you!
Responsibilities:
Process passport applications and renewals in a timely and accurate manner.
Answer customer inquiries and provide guidance on application processes and requirements.
Maintain records and documentation of all passport applications.
Manage the customer service workflow to ensure efficient passport processing.
Ensure customer satisfaction by providing high-level customer service.
Follow strict security protocols and procedures when handling passport applications.
Assist with other administrative and clerical tasks as needed.
Demonstrate strong communication and interpersonal skills.
Develop and maintain positive relationships with colleagues and customers.
Stay up to date on policies and procedures related to passport processing.
U.S. Department of State is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
Responsibilities:
Process passport applications and renewals in a timely and accurate manner.
Answer customer inquiries and provide guidance on application processes and requirements.
Maintain records and documentation of all passport applications.
Manage the customer service workflow to ensure efficient passport processing.
Ensure customer satisfaction by providing high-level customer service.
Follow strict security protocols and procedures when handling passport applications.
Assist with other administrative and clerical tasks as needed.
Demonstrate strong communication and interpersonal skills.
Develop and maintain positive relationships with colleagues and customers.
Stay up to date on policies and procedures related to passport processing.
U.S. Department of State is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
via ZipRecruiter
posted_at: 15 hours agoschedule_type: Part-timework_from_home: 1
As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that... enable us to deliver the best services in the industry.
We
As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that... enable us to deliver the best services in the industry.
We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.
Position overview
CWTSatoTravel is seeking a Operations Support Specialist II.
Position is responsible for issuance of US passports and international visas for our clients, meeting all immigration requirements and US passport issuance regulations. Validating, researching, analyzing, and coordinating the process so that all necessary documentation is ready prior to tentative travel dates. Adjudication for US passports/visa applications; acting as a point of contact to the Special Issuance Agency (DOS) and various Embassies.
Position Description
• Reviews US passport/visa application process with the clients, ensuring that they have full understanding of all of the necessary documentation and timeline; answer all their questions and research (if necessary) in order to clarify their passport/immigration questions/concerns.
• Anticipates upcoming travel plans; follows up with our clients in order to ensure that they have all necessary documentation in time for their travel dates. Assists with lost/stolen/expired passports for reissuance/renewal.
• Adjudicates all US passport/visa applications; organizes/reviews/validates all relevant documentation for accuracy prior to submitting to the US Department of States or the Embassy.
• Acts as a point of contact to the Special Issuance Agency and various Embassies for questions/issues related to our clients' applications; resolves any pending issues in order to meet the travel deadline.
• Performs other duties as assigned by the manager.
• Receive, prepare, and submit applications for travel visas to various countries.
• Provide a wide range of support to our clients that include answering telephone calls, emailing, responding to inquiries, and using a variety of online applications.
• The person in this position must be highly organized, reliable, detailed oriented, and punctual.
#LI-Remote
Position Requirements
Experience & Education:
• Experience with passport/visa processing experience or knowledge of immigration requirements are plus.
• Knowledge of travel industry or travel work experience is a plus. Sabre knowledge a plus.
• Excellent organizational skills and proactively anticipate any potential issues are necessary
• Problem solving skills to be able to identify root causes, trends, and determine best solutions using a systematic approach.
• Excellent oral/written communication skills.
• Basic MSOffice skills including Excel and Outlook.
• Experience in the field of travel documents preparation is highly desired
• Strong verbal and written communications skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude
• Quick learner and ability to adapt to changes
Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including acriminal history and credit record review.
To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age , or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@mycwt.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying Show more details...
We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.
Position overview
CWTSatoTravel is seeking a Operations Support Specialist II.
Position is responsible for issuance of US passports and international visas for our clients, meeting all immigration requirements and US passport issuance regulations. Validating, researching, analyzing, and coordinating the process so that all necessary documentation is ready prior to tentative travel dates. Adjudication for US passports/visa applications; acting as a point of contact to the Special Issuance Agency (DOS) and various Embassies.
Position Description
• Reviews US passport/visa application process with the clients, ensuring that they have full understanding of all of the necessary documentation and timeline; answer all their questions and research (if necessary) in order to clarify their passport/immigration questions/concerns.
• Anticipates upcoming travel plans; follows up with our clients in order to ensure that they have all necessary documentation in time for their travel dates. Assists with lost/stolen/expired passports for reissuance/renewal.
• Adjudicates all US passport/visa applications; organizes/reviews/validates all relevant documentation for accuracy prior to submitting to the US Department of States or the Embassy.
• Acts as a point of contact to the Special Issuance Agency and various Embassies for questions/issues related to our clients' applications; resolves any pending issues in order to meet the travel deadline.
• Performs other duties as assigned by the manager.
• Receive, prepare, and submit applications for travel visas to various countries.
• Provide a wide range of support to our clients that include answering telephone calls, emailing, responding to inquiries, and using a variety of online applications.
• The person in this position must be highly organized, reliable, detailed oriented, and punctual.
#LI-Remote
Position Requirements
Experience & Education:
• Experience with passport/visa processing experience or knowledge of immigration requirements are plus.
• Knowledge of travel industry or travel work experience is a plus. Sabre knowledge a plus.
• Excellent organizational skills and proactively anticipate any potential issues are necessary
• Problem solving skills to be able to identify root causes, trends, and determine best solutions using a systematic approach.
• Excellent oral/written communication skills.
• Basic MSOffice skills including Excel and Outlook.
• Experience in the field of travel documents preparation is highly desired
• Strong verbal and written communications skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude
• Quick learner and ability to adapt to changes
Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including acriminal history and credit record review.
To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age , or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@mycwt.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying Show more details...
via Jobgether
posted_at: 2 days agoschedule_type: Full-time and Temp workwork_from_home: 1
This a Full Remote job, the offer is available from: Anywhere
...
We’re growing! Don't miss the opportunity to be part of our global team as our Traveling Journalist (Temporary).
About Us
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing
This a Full Remote job, the offer is available from: Anywhere
...
We’re growing! Don't miss the opportunity to be part of our global team as our Traveling Journalist (Temporary).
About Us
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
We’re looking for a passionate temporary traveler who loves uncovering key facts and hidden gems of information that truly help people. Travel in and out of 2 focus countries, capturing unique information, photos, and videos about the visa & immigration process, border crossings, airports, and more. Your 45-day travel schedule will include airfare, hotel stays, visa processing, meal reimbursement, and a competitive salary.
IMPORTANT: This position requires that the person selected start immediately (April) and have availability to work for 4-6 weeks.
As a Traveling Journalist, you'll be responsible for:
• Travel the world: Travel to border crossings around the world to gather first-hand information, experiences, and insights.
• Document your experiences: Document the travel visa processing procedures for different countries, capturing the nuances and intricacies unique to each nation, embassy, and travel methods (e.g. planes, trains, etc.).
• Capture compelling visuals: Snap high-quality photos and shoot engaging videos that vividly illustrate the travel experience.
• Interviews: Conduct interviews with travelers, border officials, and other relevant stakeholders to gather diverse perspectives.
• Organize findings: Develop effective methods to organize your findings to be used across teams and throughout the company’s content.
• Stay updated: Stay updated with the latest travel rules, regulations, and trends, ensuring information presented is always accurate and up-to-date.
• Collaborate: Work in partnership with our editorial and marketing teams to optimize content presentation, messaging, and distribution.
What will make us choose you?
• Valid passport with at least 2 years before expiration
• Fluent in English with proficiency in additional languages considered a plus
• Exceptional writing and storytelling abilities
• Proficiency in photography and videography
• Comfortable in front of the camera as you may be asked to record yourself for social media reels and/or videos
• Strong interviewing skills and an ability to connect with diverse individuals
• Familiarity with travel visa processes and international travel regulations
• A deep appreciation for cultural nuances and an insatiable curiosity
• Embark on a truly global journey with one of the leading travel platforms
• A competitive salary package, comprehensive benefits, and travel allowances
• Craft stories that will reach and impact millions of people
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
"This offer from "iVisa" has been enriched by Jobgether and got a 82% flex score Show more details...
...
We’re growing! Don't miss the opportunity to be part of our global team as our Traveling Journalist (Temporary).
About Us
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
We’re looking for a passionate temporary traveler who loves uncovering key facts and hidden gems of information that truly help people. Travel in and out of 2 focus countries, capturing unique information, photos, and videos about the visa & immigration process, border crossings, airports, and more. Your 45-day travel schedule will include airfare, hotel stays, visa processing, meal reimbursement, and a competitive salary.
IMPORTANT: This position requires that the person selected start immediately (April) and have availability to work for 4-6 weeks.
As a Traveling Journalist, you'll be responsible for:
• Travel the world: Travel to border crossings around the world to gather first-hand information, experiences, and insights.
• Document your experiences: Document the travel visa processing procedures for different countries, capturing the nuances and intricacies unique to each nation, embassy, and travel methods (e.g. planes, trains, etc.).
• Capture compelling visuals: Snap high-quality photos and shoot engaging videos that vividly illustrate the travel experience.
• Interviews: Conduct interviews with travelers, border officials, and other relevant stakeholders to gather diverse perspectives.
• Organize findings: Develop effective methods to organize your findings to be used across teams and throughout the company’s content.
• Stay updated: Stay updated with the latest travel rules, regulations, and trends, ensuring information presented is always accurate and up-to-date.
• Collaborate: Work in partnership with our editorial and marketing teams to optimize content presentation, messaging, and distribution.
What will make us choose you?
• Valid passport with at least 2 years before expiration
• Fluent in English with proficiency in additional languages considered a plus
• Exceptional writing and storytelling abilities
• Proficiency in photography and videography
• Comfortable in front of the camera as you may be asked to record yourself for social media reels and/or videos
• Strong interviewing skills and an ability to connect with diverse individuals
• Familiarity with travel visa processes and international travel regulations
• A deep appreciation for cultural nuances and an insatiable curiosity
• Embark on a truly global journey with one of the leading travel platforms
• A competitive salary package, comprehensive benefits, and travel allowances
• Craft stories that will reach and impact millions of people
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
"This offer from "iVisa" has been enriched by Jobgether and got a 82% flex score Show more details...
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