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Professional Golfers' Association of America
Most recent job postings at Professional Golfers' Association of America
via Indeed
posted_at: 13 hours agoschedule_type: Full-time
This posting is to capture information from the students that attended the "Beyond the Green" event in Birmingham, AL on May 7th, 2023.
This posting is to capture information from the students that attended the "Beyond the Green" event in Birmingham, AL on May 7th, 2023.
Show more details...
via TeamWork Online
schedule_type: Full-time
The Best Players Need the Best People.
This position is responsible for editing and delivering PGA TOUR video content as directed by project requirements and schedules using strong creative sensibilities and technical skill set. Enhance storytelling through the proper use of visual and audio aesthetics...
QUALIFICATIONS
• Bachelor’s Degree or related technical education required
• Three years of experience using Adobe Premiere Pro to create
The Best Players Need the Best People.
This position is responsible for editing and delivering PGA TOUR video content as directed by project requirements and schedules using strong creative sensibilities and technical skill set. Enhance storytelling through the proper use of visual and audio aesthetics...
QUALIFICATIONS
• Bachelor’s Degree or related technical education required
• Three years of experience using Adobe Premiere Pro to create and deliver digital and/or broadcast content. Working knowledge of Adobe After Effects and Photoshop
• Experience operating professional video cameras, EVS/IP Director, and digital media transcoding applications preferred
• Experience working with networked post-production systems required
• Knowledge of digital media concepts and applications required. Including a basic understanding of media codecs, color space and sound mixing for legal delivery requirements set forth by platform partners
• Knowledge and/or experience working with multiple frame rates and delivery formats required
• Knowledge and/or experience uploading and publishing video to social and web platforms preferred
• Experience working with close captioned files preferred
• Must be able to independently handle multiple projects simultaneously. Strong interpersonal skills required
• Knowledge of the game of golf is preferred
• Must be able to work a flexible work schedule which may include evenings, weekends and holiday
RESPONSIBILITIES/DUTIES
• Edit supervised and unsupervised sessions as directed for PGA TOUR Entertainment clients. Includes commercials, documentaries, web content and internal sales videos.
• Responsible for proficient operation of all equipment in edit rooms. Including Adobe CC and Asset Management system.
• Quality control all projects delivered to PGATOUR.COM, social media platforms, broadcast and commercial partners.
• Provide technical support for basic studio production to record talent inserts and edit segments for PGATOUR.COM news desk as needed.
• Studio responsibilities include operation of lights, camera setup, microphone setup, proficient use of the A/V router and record//playback (EVS/IP Director).
• Responsible for the complete documentation of all edit sessions hours in MediaPulse, creation and saving of all edit project data per PGATE technical procedures.
• Communicate all technical equipment problems immediately to Engineering through maintenance reports and assist engineering staff in locating and identifying equipment problems as needed.
• Maintain operations within guidelines of PGA TOUR Entertainment Technical Procedures.
• Responsible for checking schedule multiple times daily and once prior to leaving for the day to stay informed of any schedule changes that may have occurred.
• Research new editing techniques, procedures and visual effects and share results with staff. Maintain current knowledge of technical and artistic trends in the post-production industry.
• Maintain proficiency with VIZ One MAM system for searching and archiving all material that is produced.
• Special projects and other duties as assigned
EOE/DFW
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class Show more details...
This position is responsible for editing and delivering PGA TOUR video content as directed by project requirements and schedules using strong creative sensibilities and technical skill set. Enhance storytelling through the proper use of visual and audio aesthetics...
QUALIFICATIONS
• Bachelor’s Degree or related technical education required
• Three years of experience using Adobe Premiere Pro to create and deliver digital and/or broadcast content. Working knowledge of Adobe After Effects and Photoshop
• Experience operating professional video cameras, EVS/IP Director, and digital media transcoding applications preferred
• Experience working with networked post-production systems required
• Knowledge of digital media concepts and applications required. Including a basic understanding of media codecs, color space and sound mixing for legal delivery requirements set forth by platform partners
• Knowledge and/or experience working with multiple frame rates and delivery formats required
• Knowledge and/or experience uploading and publishing video to social and web platforms preferred
• Experience working with close captioned files preferred
• Must be able to independently handle multiple projects simultaneously. Strong interpersonal skills required
• Knowledge of the game of golf is preferred
• Must be able to work a flexible work schedule which may include evenings, weekends and holiday
RESPONSIBILITIES/DUTIES
• Edit supervised and unsupervised sessions as directed for PGA TOUR Entertainment clients. Includes commercials, documentaries, web content and internal sales videos.
• Responsible for proficient operation of all equipment in edit rooms. Including Adobe CC and Asset Management system.
• Quality control all projects delivered to PGATOUR.COM, social media platforms, broadcast and commercial partners.
• Provide technical support for basic studio production to record talent inserts and edit segments for PGATOUR.COM news desk as needed.
• Studio responsibilities include operation of lights, camera setup, microphone setup, proficient use of the A/V router and record//playback (EVS/IP Director).
• Responsible for the complete documentation of all edit sessions hours in MediaPulse, creation and saving of all edit project data per PGATE technical procedures.
• Communicate all technical equipment problems immediately to Engineering through maintenance reports and assist engineering staff in locating and identifying equipment problems as needed.
• Maintain operations within guidelines of PGA TOUR Entertainment Technical Procedures.
• Responsible for checking schedule multiple times daily and once prior to leaving for the day to stay informed of any schedule changes that may have occurred.
• Research new editing techniques, procedures and visual effects and share results with staff. Maintain current knowledge of technical and artistic trends in the post-production industry.
• Maintain proficiency with VIZ One MAM system for searching and archiving all material that is produced.
• Special projects and other duties as assigned
EOE/DFW
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class Show more details...
via TeamWork Online
posted_at: 2 days agoschedule_type: Full-time
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
The Career Consultant's mission is to be recognized as the regional employment resource by delivering employment and counseling services... to PGA Professionals, employers and PGA Sections
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
The Career Consultant's mission is to be recognized as the regional employment resource by delivering employment and counseling services... to PGA Professionals, employers and PGA Sections they are assigned to serve. Provide PGA Professionals with employment assistance and career counseling/development. Assist employers in the hiring of qualified PGA Professionals. Be a trusted resource for PGA Sections. Deliver the highest level of customer service to all three stakeholders.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Service to PGA Professionals:
Provide insightful and meaningful career counseling and coaching to PGA Professionals, with primary proactive focus on individual career development.
Identify new employment opportunities for PGA Professionals.
Identify PGA members who desire career growth, provide information and resources to assist and counsel with: career planning, job search strategies, critique resumes and cover letters, interviewing, negotiating, exit and retirement strategies, excelling in their job, providing value to their employer, other skills that employers seek today.
Promote the benefits and utilization of Job Seeker Profiles and the PGA Job Board as well as, all employment tools located on PGA.org.
Educate Section Professionals in all department Advanced Search Services.
Assist PGA Professionals with developing competitive compensation packages and expressing their value to employers.
Assist PGA Professionals in gathering and utilizing information from PGA and industry data resources
Engage with PGA Professionals in various career transition stages: Unemployed, Newly Hired Manager, Newly Elected Member, and Retiring Member.
Provide education programs to PGA Professionals through all available venues (national, sections and chapters).
Promote the benefits of the PGA Compensation Survey and other related Association surveys.
Promote and generate participation in PGA Player Development programs and strategies and document the value it brings to facilities and PGA Members.
Service to Employers:
Provide exceptional hiring services and assistance to employers to achieve 100% customer satisfaction.
Promote and expedite all levels of PGA Career Services hiring options including complimentary and paid services.
Encourage facility site visits and meetings as appropriate to provide guidance to employers, negotiate
compensation, and facilitate the search process.
Provide compensation reports within department guidelines.
Make available the necessary hiring resources for: hiring process planning, resume review, interview planning, compensation and benefit packages, correspondence, PGA preferred background check provider.
Market the value of PGA Professionals to non-PGA facilities and the industry.
Assist in creating awareness of PGA Player Development strategies and programming.
Service to PGA Sections:
Develop successful relationships with Section leadership and staff and assist in developing Section employment strategies.
Develop and deliver employment presentations and education seminars at Section and Chapter meetings and to industry employers and organizations, liaise with Section Education and Employment Committees.
Attend and provide reports at Section and Chapter membership meetings; Board meetings and special events as invited. Provide personal appointment opportunities in conjunction with Section/Chapter meetings.
Communicate with Section Executive Directors and leadership quarterly (at a minimum) and provide golf industry updates on Employment. Engage with and assist Section Employment Committees as applicable.
Attend Section tournaments/events as requested to create relationships, foster goodwill, and support PGA Section staff.
Association/Departmental Responsibilities:
Maintain and report monthly statistics as determined by the Senior Director.
Assist in the development and improvement of PGA Career Services programs, projects, systems, publications and information.
Assist in the marketing and promotion of Association and PGA Career Services programs and initiatives.
Attend and promote the Association at industry functions and trade shows as assigned.
Provide support as needed to non-industry candidates and search support for nontraditional PGA Member roles such as General Managers, Golf Course Superintendents, etc..
Provide editorial content and articles for Section newsletters, PGA magazine, and other industry publications.
Adhere to the Association’s rules for travel and expenses and be cognizant of the Association’s budget as it relates to the department.
Contributions to the Game & Business of Golf:
Talent Development
• Participate and educate the marketplace about the impact PGA Professional has on the community, golf business, and local economy.
• Provide field support and collaborate with PGA of America Diversity and Inclusion efforts.
• Active participant in PGA of America recruiting efforts as needed.
Allied Associations & Partners
• Establish effective working relationships with the Amateur body, including state and local golf associations.
• Engage with local chapters of GCSAA, CMAA, and NGCOA.
• Assist department leaders in improving working relationships with Golf Management Companies
Golfer Development
• Participate in player development programs hosted by PGA Professionals, working in conjunction with fellow field staff.
• Attend community / Section programs providing instruction or programming targeting new and existing golfers as available.
INCLUSION:
Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
SHARED VALUES:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
FINANCIAL RESPONSIBILITY:
Assist with the development of the annual budget.
EDUCATION AND EXPERIENCE:
Bachelor’s degree: (B.A.) or equivalent in Business Administration, Human Resources, Professional Golf Management (preferably the Executive Management career path) or related field preferred.
Five years of experience in a golf operations or golf industry management role.
Employment/club relations experience, career counseling and Human Resources management training preferred.
PGA Member preferred.
SKILLS, KNOWLEDGE AND ABILITIES:
Must have knowledge of the golf industry and/or golf facility operations. Ability to maintain the confidentiality of sensitive information with the highest level of integrity. Skills in customer service and/or sales. Knowledge of Google Workspace, recruitment-related software, and database mining.
Application deadline May 21, 2023.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP Show more details...
The Career Consultant's mission is to be recognized as the regional employment resource by delivering employment and counseling services... to PGA Professionals, employers and PGA Sections they are assigned to serve. Provide PGA Professionals with employment assistance and career counseling/development. Assist employers in the hiring of qualified PGA Professionals. Be a trusted resource for PGA Sections. Deliver the highest level of customer service to all three stakeholders.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Service to PGA Professionals:
Provide insightful and meaningful career counseling and coaching to PGA Professionals, with primary proactive focus on individual career development.
Identify new employment opportunities for PGA Professionals.
Identify PGA members who desire career growth, provide information and resources to assist and counsel with: career planning, job search strategies, critique resumes and cover letters, interviewing, negotiating, exit and retirement strategies, excelling in their job, providing value to their employer, other skills that employers seek today.
Promote the benefits and utilization of Job Seeker Profiles and the PGA Job Board as well as, all employment tools located on PGA.org.
Educate Section Professionals in all department Advanced Search Services.
Assist PGA Professionals with developing competitive compensation packages and expressing their value to employers.
Assist PGA Professionals in gathering and utilizing information from PGA and industry data resources
Engage with PGA Professionals in various career transition stages: Unemployed, Newly Hired Manager, Newly Elected Member, and Retiring Member.
Provide education programs to PGA Professionals through all available venues (national, sections and chapters).
Promote the benefits of the PGA Compensation Survey and other related Association surveys.
Promote and generate participation in PGA Player Development programs and strategies and document the value it brings to facilities and PGA Members.
Service to Employers:
Provide exceptional hiring services and assistance to employers to achieve 100% customer satisfaction.
Promote and expedite all levels of PGA Career Services hiring options including complimentary and paid services.
Encourage facility site visits and meetings as appropriate to provide guidance to employers, negotiate
compensation, and facilitate the search process.
Provide compensation reports within department guidelines.
Make available the necessary hiring resources for: hiring process planning, resume review, interview planning, compensation and benefit packages, correspondence, PGA preferred background check provider.
Market the value of PGA Professionals to non-PGA facilities and the industry.
Assist in creating awareness of PGA Player Development strategies and programming.
Service to PGA Sections:
Develop successful relationships with Section leadership and staff and assist in developing Section employment strategies.
Develop and deliver employment presentations and education seminars at Section and Chapter meetings and to industry employers and organizations, liaise with Section Education and Employment Committees.
Attend and provide reports at Section and Chapter membership meetings; Board meetings and special events as invited. Provide personal appointment opportunities in conjunction with Section/Chapter meetings.
Communicate with Section Executive Directors and leadership quarterly (at a minimum) and provide golf industry updates on Employment. Engage with and assist Section Employment Committees as applicable.
Attend Section tournaments/events as requested to create relationships, foster goodwill, and support PGA Section staff.
Association/Departmental Responsibilities:
Maintain and report monthly statistics as determined by the Senior Director.
Assist in the development and improvement of PGA Career Services programs, projects, systems, publications and information.
Assist in the marketing and promotion of Association and PGA Career Services programs and initiatives.
Attend and promote the Association at industry functions and trade shows as assigned.
Provide support as needed to non-industry candidates and search support for nontraditional PGA Member roles such as General Managers, Golf Course Superintendents, etc..
Provide editorial content and articles for Section newsletters, PGA magazine, and other industry publications.
Adhere to the Association’s rules for travel and expenses and be cognizant of the Association’s budget as it relates to the department.
Contributions to the Game & Business of Golf:
Talent Development
• Participate and educate the marketplace about the impact PGA Professional has on the community, golf business, and local economy.
• Provide field support and collaborate with PGA of America Diversity and Inclusion efforts.
• Active participant in PGA of America recruiting efforts as needed.
Allied Associations & Partners
• Establish effective working relationships with the Amateur body, including state and local golf associations.
• Engage with local chapters of GCSAA, CMAA, and NGCOA.
• Assist department leaders in improving working relationships with Golf Management Companies
Golfer Development
• Participate in player development programs hosted by PGA Professionals, working in conjunction with fellow field staff.
• Attend community / Section programs providing instruction or programming targeting new and existing golfers as available.
INCLUSION:
Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
SHARED VALUES:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
FINANCIAL RESPONSIBILITY:
Assist with the development of the annual budget.
EDUCATION AND EXPERIENCE:
Bachelor’s degree: (B.A.) or equivalent in Business Administration, Human Resources, Professional Golf Management (preferably the Executive Management career path) or related field preferred.
Five years of experience in a golf operations or golf industry management role.
Employment/club relations experience, career counseling and Human Resources management training preferred.
PGA Member preferred.
SKILLS, KNOWLEDGE AND ABILITIES:
Must have knowledge of the golf industry and/or golf facility operations. Ability to maintain the confidentiality of sensitive information with the highest level of integrity. Skills in customer service and/or sales. Knowledge of Google Workspace, recruitment-related software, and database mining.
Application deadline May 21, 2023.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP Show more details...
via Saint Augustine, FL - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
The Best Players Need the Best People. We presently have an opportunity for a Senior Content Manager in our Branded Content team. This position will lead our strategy for the PGA TOUR Active platform and brand, with assistance from the Lead, Branded Content. Key responsibilities include setting content plans to grow the PGA TOUR Active brand, managing a budget, developing new ideas and pitching to clients and coordinating between sponsors and content
The Best Players Need the Best People. We presently have an opportunity for a Senior Content Manager in our Branded Content team. This position will lead our strategy for the PGA TOUR Active platform and brand, with assistance from the Lead, Branded Content. Key responsibilities include setting content plans to grow the PGA TOUR Active brand, managing a budget, developing new ideas and pitching to clients and coordinating between sponsors and content teams. QUALIFICATIONS Bachelor's degree in Marketing, Digital Media, Journalism, Television/Film Production, Broadcast Journalism, Communications and/or related area of study. Minimum of 5-7 years of experience. Strong understanding of the current digital and social media landscape, including creating content for Twitter, Facebook, YouTube and other platforms, best practices, success metrics and emerging platforms Background in fitness and wellness preferred; interest in golf required Ability to multitask and meet deadlines under pressure... in a team environment Strong writing and editing skills including grammar, style and spelling Commitment to high-quality work product that meet brand and fan standards RESPONSIBILITIES Guide overarching strategy, development, communication, and execution for PGA TOUR Active social and digital efforts Increase brand awareness through the effective use of digital and social media outlets, as well as emerging platforms Curate and create content promoting PGA TOUR Active brand awareness and pillars within the Active platform Work cross-departmentally within the PGA TOUR to ensure optimum partner and player exposure, engagement and brand building Liaise with external stakeholders to deliver against promotional needs and goals within PGA TOUR Active partner contracts Develop and implement to update and maintain PGA TOUR Active landing page on pgatour.com Develop and leverage relationships with players, trainers/coaches and industry experts to promote the PGA TOUR Active brand and product content Interact with fans, players, trainers, partners, and other stakeholders via PGA TOUR Active social media accounts Set key performance indicators (KPIs) for digital and social media initiatives Oversee and manage annual budget to support PGA TOUR Active programming.
Salary Range:
$80K -- $100K
Minimum Qualification
Editorial & Content Management, Media Production & BroadcastingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Salary Range:
$80K -- $100K
Minimum Qualification
Editorial & Content Management, Media Production & BroadcastingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via CareerBuilder
posted_at: 16 hours agoschedule_type: Full-time
Pay Range: $26.95 - $30.99
Overview...
At PGA TOUR Superstore (PGATSS), we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore
Pay Range: $26.95 - $30.99
Overview...
At PGA TOUR Superstore (PGATSS), we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Manager, Associate Support partners with Store Leadership to drive a positive Associate experience at each stage of the employment journey. This role manages the process and provides administrative support as it relates to recruiting, interviewing, on-boarding, and training new Associates. Responsible for educating Associates on Company benefits, policies, procedures, and systems, always ensuring compliance. The Manager, Associate Support has a partnership with SSC HR, Operations and Store Leadership Team to deliver activities, events, and workspaces (breakroom, Clubhouse etc.) that inspire, develop, and empower Associates. This role is expected to act with integrity even when faced with resistance to uphold PGATSS Core Values, Culture, Policies, and Procedures. The Manager, Associate Support will have a partnership with HR, Operations for all Human Resource training and guidance.
Key Responsibilities:
Associate Engagement
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team (SLT).
• Ensure new hires receive a consistent on-boarding experience and all training is executed proficiently, accurately in a timely manner.
• Be knowledgeable about the Workday, benefits, and HR programs and services to train new hires and provide on-going information to Associates.
• Assist Associates in navigating Workday for training, benefits, pay information, etc.
• Train all new Associates and Store Leaders on the scheduling process and system navigation.
• Create strong culture of appreciation by ensuring store leaders consistently recognize and reward excellent performance, Core Values behaviors, and Company loyalty.
• Partner with Store Leaders to ensure all request for time off and availability changes have been addressed.
• Partner with Store Leadership Team to create a store schedule that meets store budget and base staffing.
• Work with Store Leaders to ensure work schedules are provided to Associates (Two weeks in advance).
• Support Store Leadership Team in delivering on all HR Operational and cyclical programs to maintain compliance.
• Execute intentional local recruitment efforts to help find and select the right talent that represents the community they serve.
Customer Experience
• Aid the Store Leadership Team in reviewing, scheduling, and processing prospective candidates through the talent acquisition process.
• Support the Leadership Team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members.
• Demonstrate a commitment to Diversity, Equity, and Inclusion (DEI) through continuous development, modeling inclusive behaviors, and proactively educating on bias. Act as the DEI Champion between the Stores and SSC by strengthening our ability to communicate/execute DEI initiatives. This role acts as the liaison and direct extension of the SSC DEI Council.
• Execute PGA TOUR Superstore community efforts and educate our Associates to strengthen their understanding that what they do serves a bigger purpose. In addition, build relationships that are important to the stores community to address the most pressing local needs.
• This role will additionally support the store and Customer by being the first person of contact when Customers call our stores with questions or concerns.
Operational Excellence
• Updates time and attendance records, according to PGA TOUR Superstore policies and procedures.
• Ensure store leaders properly document all disciplinary actions and Associates acknowledge them in Workday.
• Report issues and requests to HR, IT, and Facilities by submitting a ticket through ServiceNow.
• Submit termination and all job changes requests as directed by General Manager and administer exit interviews.
• Ensure compliance with all loss prevention policies and procedures to ensure a safe and secure environment for Associates and Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Balance many administrative tasks throughout the day including but not limited to accurate input of all inventory adjustments, creating schedules based on Manager guidance, scheduling interviews, maintain all administrative functions within Workday, planning Associate events/meetings, and answering Customer calls.
• As a key holder you will act as the Manager on Duty as assigned, performing opening, and closing the store.
Qualifications and Skills Required:
• Communication: Candidates must have strong listening and interpersonal skills. They must have good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer: Candidates must have strong computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Candidates must have the skills to manage conflict, lead conflict resolution and hold others accountable.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education: College Degree or Equivalent Leadership Experience.
• Experience: Experience in retail administrations and/or HR degree preferred. Knowledge of federal, state, and local employment laws. In addition, knowledge of industry people and scheduling software is preferred.
• Schedule: Candidates must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report Show more details...
Overview...
At PGA TOUR Superstore (PGATSS), we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Manager, Associate Support partners with Store Leadership to drive a positive Associate experience at each stage of the employment journey. This role manages the process and provides administrative support as it relates to recruiting, interviewing, on-boarding, and training new Associates. Responsible for educating Associates on Company benefits, policies, procedures, and systems, always ensuring compliance. The Manager, Associate Support has a partnership with SSC HR, Operations and Store Leadership Team to deliver activities, events, and workspaces (breakroom, Clubhouse etc.) that inspire, develop, and empower Associates. This role is expected to act with integrity even when faced with resistance to uphold PGATSS Core Values, Culture, Policies, and Procedures. The Manager, Associate Support will have a partnership with HR, Operations for all Human Resource training and guidance.
Key Responsibilities:
Associate Engagement
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team (SLT).
• Ensure new hires receive a consistent on-boarding experience and all training is executed proficiently, accurately in a timely manner.
• Be knowledgeable about the Workday, benefits, and HR programs and services to train new hires and provide on-going information to Associates.
• Assist Associates in navigating Workday for training, benefits, pay information, etc.
• Train all new Associates and Store Leaders on the scheduling process and system navigation.
• Create strong culture of appreciation by ensuring store leaders consistently recognize and reward excellent performance, Core Values behaviors, and Company loyalty.
• Partner with Store Leaders to ensure all request for time off and availability changes have been addressed.
• Partner with Store Leadership Team to create a store schedule that meets store budget and base staffing.
• Work with Store Leaders to ensure work schedules are provided to Associates (Two weeks in advance).
• Support Store Leadership Team in delivering on all HR Operational and cyclical programs to maintain compliance.
• Execute intentional local recruitment efforts to help find and select the right talent that represents the community they serve.
Customer Experience
• Aid the Store Leadership Team in reviewing, scheduling, and processing prospective candidates through the talent acquisition process.
• Support the Leadership Team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members.
• Demonstrate a commitment to Diversity, Equity, and Inclusion (DEI) through continuous development, modeling inclusive behaviors, and proactively educating on bias. Act as the DEI Champion between the Stores and SSC by strengthening our ability to communicate/execute DEI initiatives. This role acts as the liaison and direct extension of the SSC DEI Council.
• Execute PGA TOUR Superstore community efforts and educate our Associates to strengthen their understanding that what they do serves a bigger purpose. In addition, build relationships that are important to the stores community to address the most pressing local needs.
• This role will additionally support the store and Customer by being the first person of contact when Customers call our stores with questions or concerns.
Operational Excellence
• Updates time and attendance records, according to PGA TOUR Superstore policies and procedures.
• Ensure store leaders properly document all disciplinary actions and Associates acknowledge them in Workday.
• Report issues and requests to HR, IT, and Facilities by submitting a ticket through ServiceNow.
• Submit termination and all job changes requests as directed by General Manager and administer exit interviews.
• Ensure compliance with all loss prevention policies and procedures to ensure a safe and secure environment for Associates and Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Balance many administrative tasks throughout the day including but not limited to accurate input of all inventory adjustments, creating schedules based on Manager guidance, scheduling interviews, maintain all administrative functions within Workday, planning Associate events/meetings, and answering Customer calls.
• As a key holder you will act as the Manager on Duty as assigned, performing opening, and closing the store.
Qualifications and Skills Required:
• Communication: Candidates must have strong listening and interpersonal skills. They must have good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer: Candidates must have strong computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Candidates must have the skills to manage conflict, lead conflict resolution and hold others accountable.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education: College Degree or Equivalent Leadership Experience.
• Experience: Experience in retail administrations and/or HR degree preferred. Knowledge of federal, state, and local employment laws. In addition, knowledge of industry people and scheduling software is preferred.
• Schedule: Candidates must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report Show more details...
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posted_at: 2 days agoschedule_type: Full-time
Job Description:
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions
...
RESPONSIBILITIES:
• Enters invoices for various revenue streams within the PGA of America umbrella into the account receivable system. Reviews documentation provided for
Job Description:
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions
...
RESPONSIBILITIES:
• Enters invoices for various revenue streams within the PGA of America umbrella into the account receivable system. Reviews documentation provided for the invoices checking for proper support
• Reviews invoices and supporting documentation to verify invoices are in compliance with state and local sales tax. Ensures that invoices are mailed timely.
• Processes daily cash receipts including preparing the bank deposit and entering receipts into the accounts receivable system.
• Works with PGA Section staff to troubleshoot SMS issues related to credit card payments and cash receipt applications.
• Reviews aging reports monthly. Review and call customers with accounts 30 days past due. Document and discuss the results of calls with Accounts Receivable Lead. Send out Dunning Letters if applicable.
• Prepares monthly account receivable subledger to general ledger reconciliations and reviews accounts for accuracy.
• Creates and maintains customer records in accounts receivable system.
INCLUSION:
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
SHARED VALUES:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.
EDUCATION AND EXPERIENCE:
• High School Diploma or equivalent.
• Two years experience accounts receivable experience in a computerized processing environment.
SKILLS, KNOWLEDGE AND ABILITIES:
Must have knowledge of Accounts Receivable processing and accounting principles and practices. Skills in GSuite, Microsoft Office Suite, with an emphasis in Excel/Google Sheets. Prior experience using Workday is preferred.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
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Job ID: j202303250144491295562
Recommended Job Skills: Account Reconciliation, Accounts Receivable
Average Estimate Salary for an Accounts Receivable Processor: $43,254 to $54,286
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Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions
...
RESPONSIBILITIES:
• Enters invoices for various revenue streams within the PGA of America umbrella into the account receivable system. Reviews documentation provided for the invoices checking for proper support
• Reviews invoices and supporting documentation to verify invoices are in compliance with state and local sales tax. Ensures that invoices are mailed timely.
• Processes daily cash receipts including preparing the bank deposit and entering receipts into the accounts receivable system.
• Works with PGA Section staff to troubleshoot SMS issues related to credit card payments and cash receipt applications.
• Reviews aging reports monthly. Review and call customers with accounts 30 days past due. Document and discuss the results of calls with Accounts Receivable Lead. Send out Dunning Letters if applicable.
• Prepares monthly account receivable subledger to general ledger reconciliations and reviews accounts for accuracy.
• Creates and maintains customer records in accounts receivable system.
INCLUSION:
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
SHARED VALUES:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.
EDUCATION AND EXPERIENCE:
• High School Diploma or equivalent.
• Two years experience accounts receivable experience in a computerized processing environment.
SKILLS, KNOWLEDGE AND ABILITIES:
Must have knowledge of Accounts Receivable processing and accounting principles and practices. Skills in GSuite, Microsoft Office Suite, with an emphasis in Excel/Google Sheets. Prior experience using Workday is preferred.
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
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Job ID: j202303250144491295562
Recommended Job Skills: Account Reconciliation, Accounts Receivable
Average Estimate Salary for an Accounts Receivable Processor: $43,254 to $54,286
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posted_at: 1 month agoschedule_type: Full-time
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. PGA of America is in search of a Product Manager to join our talented Tournament & Event Technology team. The team supports sales... back-office and onsite event operations tech. Our primary
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. PGA of America is in search of a Product Manager to join our talented Tournament & Event Technology team. The team supports sales... back-office and onsite event operations tech. Our primary goal is to fully understand the customer’s use case, buy or build the right modern solution, then empower them to self-serve. RESPONSIBILITIES (Specific areas of responsibility include but are not limited to): Actively seek out customer and market insights that lead to high-value digital products. Communicate and coordinate plans, status and training, both internally and to supporting vendors. Write project plans, user stories, documentation, prioritize and manage the product roadmap, and perform release planning. Hold a deep understanding of and collaborate across all aspects of the business: financial, marketing, sales, legal, partnerships, service customer environment, technical capabilities, user experience. Use and communicate product KPIs to assess business impact and drive progress. Prioritize and critically review the user experience. Assess and recommend vendors and partners through RFP processes and make/buy analysis. Supervise and train new users on sales and marketing tools, such as: ZoomInfo, MixMax, and Splash events. Become skilled at leveraging Looker to create and update reports, and project manage Looker requests that require development to meet specifications. Support and troubleshoot issues with Salesforce, including interfacing with the internal financial integration system to record transactions. SUPERVISION: No supervisory responsibilities FINANCIAL RESPONSIBILITY: No financial responsibility EDUCATION AND EXPERIENCE: Bachelor’s Degree (B.A.) in product-related field of study or related field preferred. Three years’ experience working with two or more from the following: web application development, databases, mobile application development, machine learning, networking, and/or developing large software systems. Familiarity with project management methods. Professional level design, problem solving and troubleshooting skills. Experience as an administrator of multiple marketing and sales platforms; preferred experience as a Salesforce Administrator. Experience with one or more from the following: user story mapping, user journey maps, persona development, customer development, lean UX, lean startup, dual track scrum. This position is not eligible for immigration sponsorship. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP. The PGA of America is one of the world’s largest sports organizations, comprised of nearly 28,000 PGA Professionals. Founded in 1916, the PGA of America has enhanced its leadership position by conducting premier spectator events – PGA Championship, Ryder Cup, KitchenAid Senior PGA Championship and KPMG Women’s PGA Championship – as well as significant philanthropic outreach initiatives, and award-winning golf promotions
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posted_at: 6 days agoschedule_type: Full-time
Job Description:
Pay Range: $22.60 - $25.99 Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the... Arthur M. Blank Family of Businesses, PGA TOUR Superstore
Job Description:
Pay Range: $22.60 - $25.99 Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the... Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The Experience Manager is primarily responsible for leading and enabling a team of Associates to deliver the best possible Customer experience in the store through our services desk and front-end experience. This includes coaching and training Associates, delegating, following-up on daily tasks, managing performance, and ensuring proper department coverage to serve the Customer. The Experience Manager is expected to act as the owner of their assigned departments. This role impacts PGA TOUR Superstore mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front end of the store, facilitating the store’s ability to provide a superior Customer shopping experience and maximize sales and profitability. To be successful, the Experience Manager must collaborate and communicate with Store Leadership Team to determine the most effective methods for exceeding service and experience objectives. The individual in this role must continuously lead, plan and maintain all store-based experiences including but not limited to all store events, community events, services desk, and front-end experiences. Key Responsibilities: Associate Engagement Clear communication through directing on-floor work assignments, operational tasks, leading and communicating Company objectives to Associates, and providing specific departmental training of all assigned Associates. Support in leading your assigned Associates onboarding, learning and help close the product knowledge/systems gap through development, coaching and Associate interaction. Consistently partner with Manager, Associate Support to ensure all onboarding tasks and departmental training is successfully completed by designated timeframe. Engage in consistent and meaningful development conversations with all assigned Associates through their employment journey. Create a strong culture of appreciation by consistently recognizing excellent individual and team performance. Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach). Provide hiring and termination recommendations based on skills/performance to the General Manager and Assistant General Manager. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups. Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by General Manager/Assistant General Manager. Customer Experience Build and develop a team of passionate and knowledgeable Services/Customer Service Associates who strive to exceed Customer expectations through a world class in-store PGA TOUR Superstore experience. Lead and create a service/experience culture that prioritizes the Customer experience; model, train, and coach to deliver on these expectations. Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience in-store, store events & promotions. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Anticipate staffing needs, talent plan and recruit – both long and short term to maintain the best in-store Customer experience. Consistently collaborate with Store Leadership Team to ensure alignment and delivery of all Company priorities. Partner with organizations that are important to the community you serve to create collaborative experience-based community events in partnership with the Field Marketing Manager. For example: (Schools, chambers, restaurants, resource centers) Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety. Operational Excellence Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Service/Customer Service Associates as needed. Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication. Enable Team Leads and Services/Customer Service Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers. Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong experience focus throughout the life cycle of a promotion. Partner with Manager, Associate Support to strategically staff/schedule based on weekly and monthly business workload and Customer traffic. Leverage all tools including but not limited to workload planning, carton tracker tool and markdown calendars. Ensure compliance with all loss prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace. Demonstrate a culture of ethical conduct, safety, and compliance. Lead store Team Leads to work in the same way and hold others accountable for this commitment. Conduct department walks with Team leads or Associates on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within your assigned department. Responsible for the accuracy of assigned departments inventory through consistent execution of the RTV process, store returns/checkout accuracy, maintaining tagging integrity, accurate handling of the trade in/premium playability process and proper handling of service-related processes. Qualifications and Skills Required: Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs. Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes. Computer: Candidates must possess basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook. Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable. Business Acumen: Strong business acumen with complete accountability for P&L management. Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives. Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach. Education: College Degree or Equivalent Leadership Experience. Experience: Leading small-large groups of Associates to include performance management, disciplinary action and business controls. Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead. Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment and is headquartered in metro-Atlanta. As the PGA TOUR's exclusive off-course/off-airport retail partner in North America, PGA TOUR Superstore provides customers with access to the same technology and expertise as card-carrying PGA TOUR pros. All stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays, and large putting greens. There is also an in-house club making and repair facility. Along with equipment and accessories, PGA TOUR Superstore has an unmatched selection of men's, women's and juniors' apparel and footwear for golf and tennis. For more information, visit www.pgatoursuperstore.com.
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Job ID: j202304260552002147344
Recommended Job Skills: Customer Acquisition, Customer Service
Average Estimate Salary for an Experience Manager: $88,539 to $132,828
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
Pay Range: $22.60 - $25.99 Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the... Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The Experience Manager is primarily responsible for leading and enabling a team of Associates to deliver the best possible Customer experience in the store through our services desk and front-end experience. This includes coaching and training Associates, delegating, following-up on daily tasks, managing performance, and ensuring proper department coverage to serve the Customer. The Experience Manager is expected to act as the owner of their assigned departments. This role impacts PGA TOUR Superstore mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front end of the store, facilitating the store’s ability to provide a superior Customer shopping experience and maximize sales and profitability. To be successful, the Experience Manager must collaborate and communicate with Store Leadership Team to determine the most effective methods for exceeding service and experience objectives. The individual in this role must continuously lead, plan and maintain all store-based experiences including but not limited to all store events, community events, services desk, and front-end experiences. Key Responsibilities: Associate Engagement Clear communication through directing on-floor work assignments, operational tasks, leading and communicating Company objectives to Associates, and providing specific departmental training of all assigned Associates. Support in leading your assigned Associates onboarding, learning and help close the product knowledge/systems gap through development, coaching and Associate interaction. Consistently partner with Manager, Associate Support to ensure all onboarding tasks and departmental training is successfully completed by designated timeframe. Engage in consistent and meaningful development conversations with all assigned Associates through their employment journey. Create a strong culture of appreciation by consistently recognizing excellent individual and team performance. Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach). Provide hiring and termination recommendations based on skills/performance to the General Manager and Assistant General Manager. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups. Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by General Manager/Assistant General Manager. Customer Experience Build and develop a team of passionate and knowledgeable Services/Customer Service Associates who strive to exceed Customer expectations through a world class in-store PGA TOUR Superstore experience. Lead and create a service/experience culture that prioritizes the Customer experience; model, train, and coach to deliver on these expectations. Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience in-store, store events & promotions. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Anticipate staffing needs, talent plan and recruit – both long and short term to maintain the best in-store Customer experience. Consistently collaborate with Store Leadership Team to ensure alignment and delivery of all Company priorities. Partner with organizations that are important to the community you serve to create collaborative experience-based community events in partnership with the Field Marketing Manager. For example: (Schools, chambers, restaurants, resource centers) Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety. Operational Excellence Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Service/Customer Service Associates as needed. Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication. Enable Team Leads and Services/Customer Service Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers. Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong experience focus throughout the life cycle of a promotion. Partner with Manager, Associate Support to strategically staff/schedule based on weekly and monthly business workload and Customer traffic. Leverage all tools including but not limited to workload planning, carton tracker tool and markdown calendars. Ensure compliance with all loss prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace. Demonstrate a culture of ethical conduct, safety, and compliance. Lead store Team Leads to work in the same way and hold others accountable for this commitment. Conduct department walks with Team leads or Associates on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within your assigned department. Responsible for the accuracy of assigned departments inventory through consistent execution of the RTV process, store returns/checkout accuracy, maintaining tagging integrity, accurate handling of the trade in/premium playability process and proper handling of service-related processes. Qualifications and Skills Required: Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs. Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes. Computer: Candidates must possess basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook. Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable. Business Acumen: Strong business acumen with complete accountability for P&L management. Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives. Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach. Education: College Degree or Equivalent Leadership Experience. Experience: Leading small-large groups of Associates to include performance management, disciplinary action and business controls. Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead. Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment and is headquartered in metro-Atlanta. As the PGA TOUR's exclusive off-course/off-airport retail partner in North America, PGA TOUR Superstore provides customers with access to the same technology and expertise as card-carrying PGA TOUR pros. All stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays, and large putting greens. There is also an in-house club making and repair facility. Along with equipment and accessories, PGA TOUR Superstore has an unmatched selection of men's, women's and juniors' apparel and footwear for golf and tennis. For more information, visit www.pgatoursuperstore.com.
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Job ID: j202304260552002147344
Recommended Job Skills: Customer Acquisition, Customer Service
Average Estimate Salary for an Experience Manager: $88,539 to $132,828
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
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schedule_type: Full-time
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. JOB SUMMARY: Day to day operations of the tax department to ensure compliance with all federal, state, and local tax regulations. Train... and supervise tax team to ensure compliance with filing
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. JOB SUMMARY: Day to day operations of the tax department to ensure compliance with all federal, state, and local tax regulations. Train... and supervise tax team to ensure compliance with filing deadlines and other regulatory requirements. Provide expertise and research proper treatment of complex tax issues. Provide support on initiatives and directives from senior management team. RESPONSIBILITIES (Specific areas of responsibility include but are not limited to): Oversee preparation and timely filing of all federal and state sales and use tax, property tax, income tax and not-for-profit tax returns (e.g., 990, 990-T). Research complex tax issues and transactions; formulate opinions for use by senior management. Seek advice from outside advisors where applicable. Provide support to other departments in contract review, research, and tax guidance. Supervise and train support staff to enable them to accurately and timely file returns, as well as increase their knowledge of tax law. Review supporting work papers for tax returns prepared by support staff. Gather, review, and draft correspondence to respond to notices and requests from various government agencies. Special projects, as determined by the Senior Director, Tax and Section Finance. Prepare returns and provide support where needed for tax department to meet deadlines. Provide tax support in connection with PGA’s annual financial audit. Perform the tax component of section internal audits and prepare audit report as necessary. INCLUSION: Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive. SHARED VALUES: Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities impacting you and your team. Keep Leadership aware of the pulse of the workforce; recognizing, discussing, and addressing any cultural concerns. SUPERVISION: This is a supervisory position responsible for the performance management and hiring of employees within the department. FINANCIAL RESPONSIBILITY: Assist with the development of the annual budget and monitor results. EDUCATION AND EXPERIENCE: Bachelor's Degree in Business, Accounting, Finance or related field. Masters’ degree and CPA preferred. Seven years corporate or public tax experience in a variety of tax disciplines preferred, including sales, property, income, and not-for-profit accounting. Experience with tax research software. WorkDay experience preferred. Two years team management experience. SKILLS, KNOWLEDGE AND ABILITIES: Must have a thorough knowledge of accounting principles, procedures and systems with a solid understanding of a variety of tax disciplines, including sales, property, income and not-for-profit. Ability to supervise a small tax team, coordinate deadlines, and provide training where needed. Skills in Google Workspace and Microsoft Office Suite, with an emphasis in Sheets and Excel. Ability to trave up to 15%. This position is not eligible for immigration sponsorship. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP. The PGA of America is one of the world’s largest sports organizations, comprised of nearly 28,000 PGA Professionals. Founded in 1916, the PGA of America has enhanced its leadership position by conducting premier spectator events – PGA Championship, Ryder Cup, KitchenAid Senior PGA Championship and KPMG Women’s PGA Championship – as well as significant philanthropic outreach initiatives, and award-winning golf promotions
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schedule_type: Full-time
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. The Director of Accounting will be responsible for managing all aspects of the accounting function of the Finance department... RESPONSIBILITIES (Specific areas of responsibility include but
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions. The Director of Accounting will be responsible for managing all aspects of the accounting function of the Finance department... RESPONSIBILITIES (Specific areas of responsibility include but are not limited to): Manage end-to-end finance and accounting operations including Billing, Accounts Receivable, Accounts Payable, General Ledger, Payroll, and Revenue Recognition. Determine the appropriateness and accuracy of transaction recording as related to Generally Accepted Accounting Principles. Coordinate the monthly financial closing and produce a timely financial reporting package. This includes timely account reconciliations as well as reviewing the monthly balance sheet and income statement for reasonableness. Produce full year-end financial statements in accordance with Generally Accepted Accounting Principles. Coordinate the annual independent audit of the Association’s financial statements by outside auditors. Develop and document business processes and accounting policies to maintain and strengthen internal controls. Coordinate the preparation of the quarterly financial report to the bank. Coordinate the maintenance of financial systems involving the design of financial reports, modification of financial system set-up, and review of workflows for improvement and training of staff. Assist in the preparation of regular cash flow forecasts. Provide accounting support for program managers as needed. Assist in the development of the Finance department budget and managing the associations' cost of the Finance department. Manage outside relationships with payroll processors, consultants and independent Auditors. INCLUSION: Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive. SHARED VALUES: Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities impacting you and your team. Keep Leadership aware of the pulse of the workforce; recognizing, discussing, and addressing any cultural concerns. SUPERVISION: This is a supervisory position responsible for the performance management, hiring and development of employees within the department. FINANCIAL RESPONSIBILITY: Assist in the preparation and oversight of the Department budget and for monitoring results. EDUCATION AND EXPERIENCE: Bachelor's degree (B. A.) in Accounting. Certified Public Accountant required. Seven years of progressive corporate accounting experience in a computerized financial system environment, including 2 - 3 years in public accounting, as well as a minimum of 3 years in the private sector including month-end closing, and financial reporting. Four years of team management experience. SKILLS, KNOWLEDGE AND ABILITIES: Must have knowledge of Generally Accepted Accounting Principles. Must be experienced in performing month-end closing procedures and producing complete financial statements. Must be experienced in Excel and some knowledge of the Google suite of products is preferred though not necessary. Experience in the Workday Financial Management system is preferred though not necessary provided the candidate has experience in other large ERP systems. Ability to travel up to 20%. This position is not eligible for immigration sponsorship. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP. The PGA of America is one of the world’s largest sports organizations, comprised of nearly 28,000 PGA Professionals. Founded in 1916, the PGA of America has enhanced its leadership position by conducting premier spectator events – PGA Championship, Ryder Cup, KitchenAid Senior PGA Championship and KPMG Women’s PGA Championship – as well as significant philanthropic outreach initiatives, and award-winning golf promotions
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