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via LinkedIn
posted_at: 13 days agoschedule_type: Full-timework_from_home: 1
Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Consumer Relations Team, we are focused on supporting customers, providing a best-in-class experience, and being the technical knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.
An American icon, Fender was... born in Southern California and has built
Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Consumer Relations Team, we are focused on supporting customers, providing a best-in-class experience, and being the technical knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.
An American icon, Fender was... born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.
As a Consumer Relations Representative (Gear Advisor), you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC consumers via phone, e-mail, web chat, and print mail. We’re looking for someone who knows our products inside and out and who can eat, breathe, and sing about guitars, amps, recording, and sound reinforcement all day long.
About The Job
• Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
• Able to attract and sell to new customers based on product selection discussions and drive additional sales referrals for future prospecting.
• Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
• Evaluate and troubleshoot possible product performance issues.
• Facilitate consumer product returns.
• Place orders in SAP for parts and replacement products required to resolve defective product issues.
• Track orders and shipments, also in SAP, and online through all carriers.
• Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
• Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender's Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
• Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
• Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.
What You Need
• A minimum of a high school diploma, or equivalent required
• 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
• 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred
• Extensive technical knowledge of all Fender product lines
• Experience with Digital recording products, DAWs, software programs, signal flow, etc.
• Experience in a live audio environment configuring speakers, mixers, and wiring for live performances
• Experience with CRM and web chat platforms in a call center environment preferred.
• SAP experience preferred, but not required
• Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
• Experience working with MS Office products - Excel, Word, and Outlook at a minimum
• Strong written and verbal communication skills.
• Ability to build a rapport with a customer over the phone.
• Strong sense of team-orientation.
• Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
• Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $13.24 - $26.48/hour Show more details...
An American icon, Fender was... born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.
As a Consumer Relations Representative (Gear Advisor), you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC consumers via phone, e-mail, web chat, and print mail. We’re looking for someone who knows our products inside and out and who can eat, breathe, and sing about guitars, amps, recording, and sound reinforcement all day long.
About The Job
• Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
• Able to attract and sell to new customers based on product selection discussions and drive additional sales referrals for future prospecting.
• Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
• Evaluate and troubleshoot possible product performance issues.
• Facilitate consumer product returns.
• Place orders in SAP for parts and replacement products required to resolve defective product issues.
• Track orders and shipments, also in SAP, and online through all carriers.
• Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
• Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender's Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
• Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
• Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.
What You Need
• A minimum of a high school diploma, or equivalent required
• 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
• 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred
• Extensive technical knowledge of all Fender product lines
• Experience with Digital recording products, DAWs, software programs, signal flow, etc.
• Experience in a live audio environment configuring speakers, mixers, and wiring for live performances
• Experience with CRM and web chat platforms in a call center environment preferred.
• SAP experience preferred, but not required
• Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
• Experience working with MS Office products - Excel, Word, and Outlook at a minimum
• Strong written and verbal communication skills.
• Ability to build a rapport with a customer over the phone.
• Strong sense of team-orientation.
• Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
• Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $13.24 - $26.48/hour Show more details...
via Built In
schedule_type: Full-time
Job Purpose
The Product Manager is responsible for the planning, leadership, and general supervision of the product management function including, but not limited to, product planning, product specification & development, schedule management, market research and analysis while acting as manager of your respective products by adopting proactive, not reactive, practices. The Product Manager will... achieve company objectives for both new product introduction
Job Purpose
The Product Manager is responsible for the planning, leadership, and general supervision of the product management function including, but not limited to, product planning, product specification & development, schedule management, market research and analysis while acting as manager of your respective products by adopting proactive, not reactive, practices. The Product Manager will... achieve company objectives for both new product introduction (NPI) and management of existing product lifecycles (PLCM) and maintain complete understanding and be a resource to staff and the field relative to company policies, products, marketing strategy, philosophy, and business objectives.
This individual will help to deliver roadmap plans, develop business justifications and plans, participate in providing an annual product revenue budget and quarterly reviews, analyze and prioritize customer needs, define market requirements, and feature definition for product releases. In addition, the Product Manager will gather, define and write product/market requirements document including, cost targets, development of forecasts, and creation of positioning and messaging in conjunction with Sales & Marketing. This role works closely with development leads, engineering, product designers, key customers, and reports to the EVP of Product Management.
Duties and Responsibilities
• Develop product plan and manage Product Life Cycle (PLCM)
• Monitor market climate and trends
• Collaborate with engineering, sales, program management, QA, support, finance, and manufacturing
• Understand and communicate the stage gate/phase review structure including related documentation
• Assure quality and timeliness of results in the process
• Manage new product development schedules with program management in order to drive deliverables to responsible parties
• Assure the timely delivery of new product concepts, definitions, and business cases to keep the innovation process moving constantly
• Responsible for defining and ensuring the User Experience and OOBE for all products and market segments - Includes identifying all user modes applications and environments and defining the test procedures for verifying the product meets these requirements
• Develop product business justification and plans
• Provide an annual product revenue budget and quarterly reviews conduct competitive analysis.
• Participate in the creation and maintenance of multiyear product feature roadmaps that optimize the company investment (cost/benefit), coordinate roadmap development with other product lines to optimize strategic differentiators across multiple product lines
• Conduct regular customer visits and focus groups, participate in company and end-user blogs, communities and training to foster customer relationships and evangelize products
• Accountable for product line gross margin and deliverables against plan working with sales
• Develop and maintain on-going market research and analysis, market segmentation and competitive analysis, in order to identify and communicate opportunities and trends
• Provide marketing with product and release-specific positioning, value proposition and messaging
• Participate in cross-functional product development teams to ensure that proposed solutions meet business objectives and are aligned with the company strategy
Required Qualifications and Skills
• Minimum B.A. business/marketing or equivalent with further training in Music Manufacturing - electronics business and communications. M.B.A. Business or Management a plus
• Background in sound, communications, or music industry and familiarity with audio industry trade organizations, dealer infrastructure, and publications essential
• Experience in computer music recording (hardware & software) including live sound market.
• Experience in strategic planning and execution
• Ability to analyze financial and market data and prepare reports, statements, and projections
• Work requires professional written and verbal communication and interpersonal skills.
• PC proficiency is essential (Windows, Ma, iOs & Android) - strong working knowledge of Audio software (DAW, Plug-ins etc Show more details...
The Product Manager is responsible for the planning, leadership, and general supervision of the product management function including, but not limited to, product planning, product specification & development, schedule management, market research and analysis while acting as manager of your respective products by adopting proactive, not reactive, practices. The Product Manager will... achieve company objectives for both new product introduction (NPI) and management of existing product lifecycles (PLCM) and maintain complete understanding and be a resource to staff and the field relative to company policies, products, marketing strategy, philosophy, and business objectives.
This individual will help to deliver roadmap plans, develop business justifications and plans, participate in providing an annual product revenue budget and quarterly reviews, analyze and prioritize customer needs, define market requirements, and feature definition for product releases. In addition, the Product Manager will gather, define and write product/market requirements document including, cost targets, development of forecasts, and creation of positioning and messaging in conjunction with Sales & Marketing. This role works closely with development leads, engineering, product designers, key customers, and reports to the EVP of Product Management.
Duties and Responsibilities
• Develop product plan and manage Product Life Cycle (PLCM)
• Monitor market climate and trends
• Collaborate with engineering, sales, program management, QA, support, finance, and manufacturing
• Understand and communicate the stage gate/phase review structure including related documentation
• Assure quality and timeliness of results in the process
• Manage new product development schedules with program management in order to drive deliverables to responsible parties
• Assure the timely delivery of new product concepts, definitions, and business cases to keep the innovation process moving constantly
• Responsible for defining and ensuring the User Experience and OOBE for all products and market segments - Includes identifying all user modes applications and environments and defining the test procedures for verifying the product meets these requirements
• Develop product business justification and plans
• Provide an annual product revenue budget and quarterly reviews conduct competitive analysis.
• Participate in the creation and maintenance of multiyear product feature roadmaps that optimize the company investment (cost/benefit), coordinate roadmap development with other product lines to optimize strategic differentiators across multiple product lines
• Conduct regular customer visits and focus groups, participate in company and end-user blogs, communities and training to foster customer relationships and evangelize products
• Accountable for product line gross margin and deliverables against plan working with sales
• Develop and maintain on-going market research and analysis, market segmentation and competitive analysis, in order to identify and communicate opportunities and trends
• Provide marketing with product and release-specific positioning, value proposition and messaging
• Participate in cross-functional product development teams to ensure that proposed solutions meet business objectives and are aligned with the company strategy
Required Qualifications and Skills
• Minimum B.A. business/marketing or equivalent with further training in Music Manufacturing - electronics business and communications. M.B.A. Business or Management a plus
• Background in sound, communications, or music industry and familiarity with audio industry trade organizations, dealer infrastructure, and publications essential
• Experience in computer music recording (hardware & software) including live sound market.
• Experience in strategic planning and execution
• Ability to analyze financial and market data and prepare reports, statements, and projections
• Work requires professional written and verbal communication and interpersonal skills.
• PC proficiency is essential (Windows, Ma, iOs & Android) - strong working knowledge of Audio software (DAW, Plug-ins etc Show more details...
via Baton Rouge - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
PreSonus Audio Electronics, Inc. is seeking an Software Applications Engineer to join our exciting, fast-paced engineering team. Software Applications Engineer is a key contributor responsible for the creation and development of embedded software applications, along with desktop, iOS, and Android audio solutions. The ideal person has audio industry experience, understands the underlying technology, and applies this expertise towards developing and
PreSonus Audio Electronics, Inc. is seeking an Software Applications Engineer to join our exciting, fast-paced engineering team. Software Applications Engineer is a key contributor responsible for the creation and development of embedded software applications, along with desktop, iOS, and Android audio solutions. The ideal person has audio industry experience, understands the underlying technology, and applies this expertise towards developing and maintaining PreSonus products. The Software Applications Engineer is a C+
expert, possesses in-depth knowledge of object-oriented programming and design, and has excellent problem solving skills. The ideal candidate possesses a firm understanding of product development best practices and test-driven product development concepts products. If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing... manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates. Duties and Responsibilities - Support new product development via original design efforts - Collaborate with the team to refine requirements for product software development - Investigate and resolve sustaining software issues for existing product lines - Work within a phase-gate development process using Agile software development methodologies - Utilize revision control and project tracking tools to accurately show progress - Define tasks based on software design / requirements - Deliver solutions within program guidelines - Identify bottlenecks in existing development processes and drive solutions Minimum Required Skills and Qualifications - B.S. degree in Computer or Electrical Engineering from an accredited institution - 3
years of direct experience - Expert knowledge of C+
and object-oriented design - Mastery of cross platform frameworks such as JUCE, OpenGL, or Qt - A strong desire for continuous processes and product quality improvement - Strong task management skills Other Desirable Skills and Qualifications - Knowledge of embedded software development, including DSP - Possesses a passion for audio recording, mixing, live sound, and/or music - Experience with Network Protocols and Networked Audio Transport Technologies (e.g., AVB, Dante) - Experience with ARM, TI, Analog Devices and/or Motorola DSP architectures - Understanding of analog / digital electronic design with an emphasis on audio.
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
expert, possesses in-depth knowledge of object-oriented programming and design, and has excellent problem solving skills. The ideal candidate possesses a firm understanding of product development best practices and test-driven product development concepts products. If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing... manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates. Duties and Responsibilities - Support new product development via original design efforts - Collaborate with the team to refine requirements for product software development - Investigate and resolve sustaining software issues for existing product lines - Work within a phase-gate development process using Agile software development methodologies - Utilize revision control and project tracking tools to accurately show progress - Define tasks based on software design / requirements - Deliver solutions within program guidelines - Identify bottlenecks in existing development processes and drive solutions Minimum Required Skills and Qualifications - B.S. degree in Computer or Electrical Engineering from an accredited institution - 3
years of direct experience - Expert knowledge of C+
and object-oriented design - Mastery of cross platform frameworks such as JUCE, OpenGL, or Qt - A strong desire for continuous processes and product quality improvement - Strong task management skills Other Desirable Skills and Qualifications - Knowledge of embedded software development, including DSP - Possesses a passion for audio recording, mixing, live sound, and/or music - Experience with Network Protocols and Networked Audio Transport Technologies (e.g., AVB, Dante) - Experience with ARM, TI, Analog Devices and/or Motorola DSP architectures - Understanding of analog / digital electronic design with an emphasis on audio.
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Greenhouse
posted_at: 14 days agoschedule_type: Full-time
Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Consumer Relations Team, we are focused on supporting customers, providing a best-in-class experience, and being the technical knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.
An American icon, Fender was... born in Southern California and has built
Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Consumer Relations Team, we are focused on supporting customers, providing a best-in-class experience, and being the technical knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.
An American icon, Fender was... born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.
As a Consumer Relations Representative (Gear Advisor), you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC consumers via phone, e-mail, web chat, and print mail. We’re looking for someone who knows our products inside and out and who can eat, breathe, and sing about guitars, amps, recording, and sound reinforcement all day long.
About the Job:
• Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
• Able to attract and sell to new customers based on product selection discussions and drive additional sales referrals for future prospecting.
• Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
• Evaluate and troubleshoot possible product performance issues.
• Facilitate consumer product returns.
• Place orders in SAP for parts and replacement products required to resolve defective product issues.
• Track orders and shipments, also in SAP, and online through all carriers.
• Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
• Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender's Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
• Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
• Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.
What you need:
• A minimum of a high school diploma, or equivalent required
• 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
• 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred
• Extensive technical knowledge of all Fender product lines
• Experience with Digital recording products, DAWs, software programs, signal flow, etc.
• Experience in a live audio environment configuring speakers, mixers, and wiring for live performances
• Experience with CRM and web chat platforms in a call center environment preferred.
• SAP experience preferred, but not required
• Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
• Experience working with MS Office products - Excel, Word, and Outlook at a minimum
• Strong written and verbal communication skills.
• Ability to build a rapport with a customer over the phone.
• Strong sense of team-orientation.
• Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
• Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.
About Fender Musical Instruments:
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $13.24 - $26.48/hour Show more details...
An American icon, Fender was... born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.
As a Consumer Relations Representative (Gear Advisor), you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC consumers via phone, e-mail, web chat, and print mail. We’re looking for someone who knows our products inside and out and who can eat, breathe, and sing about guitars, amps, recording, and sound reinforcement all day long.
About the Job:
• Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
• Able to attract and sell to new customers based on product selection discussions and drive additional sales referrals for future prospecting.
• Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
• Evaluate and troubleshoot possible product performance issues.
• Facilitate consumer product returns.
• Place orders in SAP for parts and replacement products required to resolve defective product issues.
• Track orders and shipments, also in SAP, and online through all carriers.
• Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
• Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender's Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
• Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
• Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.
What you need:
• A minimum of a high school diploma, or equivalent required
• 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
• 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred
• Extensive technical knowledge of all Fender product lines
• Experience with Digital recording products, DAWs, software programs, signal flow, etc.
• Experience in a live audio environment configuring speakers, mixers, and wiring for live performances
• Experience with CRM and web chat platforms in a call center environment preferred.
• SAP experience preferred, but not required
• Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
• Experience working with MS Office products - Excel, Word, and Outlook at a minimum
• Strong written and verbal communication skills.
• Ability to build a rapport with a customer over the phone.
• Strong sense of team-orientation.
• Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
• Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.
About Fender Musical Instruments:
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $13.24 - $26.48/hour Show more details...
via LinkedIn
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Within Fender Musical Instrument Corporation's ("FMIC") global Marketing team, our mission is to serve players at every stage with products and brand experiences that fuel the pursuit of musical expression.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe
Within Fender Musical Instrument Corporation's ("FMIC") global Marketing team, our mission is to serve players at every stage with products and brand experiences that fuel the pursuit of musical expression.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe in innovation that removes barriers and creates solutions that inspire everyone to reach their creative goals. Our passion for audio and music is celebrated through our commitment to our customers and employees. From home to studio to stage, PreSonus is there.
We are searching for a Senior Copywriter, Presonus (Sr. Copywriter) to play a critical role in driving brand voice and messaging for the FMIC ecosystem, with a focus on Presonus. Reporting to the Director of Brand Copy, the Senior Copywriter will work with our in-house Brand Creative, Marketing and Product teams on creative strategy, campaign concept development and brand messaging across all channels and experiences. The ideal candidate is an excellent writer, passionate storyteller and strong creative leader with experience crafting big, disruptive brand stories that break through the clutter – someone with a unique POV on music-making, home recording and pop culture who looks through both a creative and strategic lens.
What You'll Do
• Create engaging and strategic copy solutions for the FMIC family of physical products with a focus on the Presonus brand.
• Develop a clear brand voice that elevates storytelling around the Presonus brand of products and experiences. Optimize that voice to craft messaging for varied audiences on multiple platforms including Digital, CRM and Social.
• Collaborate with our internal Brand Creative team and/or outside agency partners to ideate and execute best-in-class creative that elevates the Presonus brand
• Translate transactional product copy (specs and benefits) into consumer-friendly language across all channels; Understand the products and work cross-functionally to deliver engaging creative that pushes the brand voice further.
• Provide copy support for other brands in the FMIC family as needed – including Fender, Jackson and Gretsch.
• Ensure that creative and paid media work harmoniously (ie: creative is optimized for distribution/placement and vice versa)
• Build strong creative strategies based on data-driven insights
• Additional duties as assigned
Who You Are
• Bachelor’s degree or equivalent required, with an emphasis in Marketing, Communications, Advertising or Journalism preferred
• Minimum 5 years’ in-house brand or agency experience in copywriting, brand storytelling, creative strategy and campaign concept development
• Proven experience developing and implementing brand voice guidelines successfully, and writing multichannel marketing content for social, digital, CRMplatforms
• Genuine passion for brand storytelling, and the ability to channel your own unique voice and POV on music-making and culture to craft compelling brand level copy.
• Experience developing brand stories and product campaigns that break through the clutter in a crowded MI marketplace.
• Excellent communication and presentation skills, with the ability to interface with audiences of all levels throughout the company
• Familiarity with home recording, beat-making, DAWs, music production and audio engineering a HUGE plus
• Copyediting experience a plus
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel®, PreSonus®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $59,267 - $118,533/yr Show more details...
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe in innovation that removes barriers and creates solutions that inspire everyone to reach their creative goals. Our passion for audio and music is celebrated through our commitment to our customers and employees. From home to studio to stage, PreSonus is there.
We are searching for a Senior Copywriter, Presonus (Sr. Copywriter) to play a critical role in driving brand voice and messaging for the FMIC ecosystem, with a focus on Presonus. Reporting to the Director of Brand Copy, the Senior Copywriter will work with our in-house Brand Creative, Marketing and Product teams on creative strategy, campaign concept development and brand messaging across all channels and experiences. The ideal candidate is an excellent writer, passionate storyteller and strong creative leader with experience crafting big, disruptive brand stories that break through the clutter – someone with a unique POV on music-making, home recording and pop culture who looks through both a creative and strategic lens.
What You'll Do
• Create engaging and strategic copy solutions for the FMIC family of physical products with a focus on the Presonus brand.
• Develop a clear brand voice that elevates storytelling around the Presonus brand of products and experiences. Optimize that voice to craft messaging for varied audiences on multiple platforms including Digital, CRM and Social.
• Collaborate with our internal Brand Creative team and/or outside agency partners to ideate and execute best-in-class creative that elevates the Presonus brand
• Translate transactional product copy (specs and benefits) into consumer-friendly language across all channels; Understand the products and work cross-functionally to deliver engaging creative that pushes the brand voice further.
• Provide copy support for other brands in the FMIC family as needed – including Fender, Jackson and Gretsch.
• Ensure that creative and paid media work harmoniously (ie: creative is optimized for distribution/placement and vice versa)
• Build strong creative strategies based on data-driven insights
• Additional duties as assigned
Who You Are
• Bachelor’s degree or equivalent required, with an emphasis in Marketing, Communications, Advertising or Journalism preferred
• Minimum 5 years’ in-house brand or agency experience in copywriting, brand storytelling, creative strategy and campaign concept development
• Proven experience developing and implementing brand voice guidelines successfully, and writing multichannel marketing content for social, digital, CRMplatforms
• Genuine passion for brand storytelling, and the ability to channel your own unique voice and POV on music-making and culture to craft compelling brand level copy.
• Experience developing brand stories and product campaigns that break through the clutter in a crowded MI marketplace.
• Excellent communication and presentation skills, with the ability to interface with audiences of all levels throughout the company
• Familiarity with home recording, beat-making, DAWs, music production and audio engineering a HUGE plus
• Copyediting experience a plus
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel®, PreSonus®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $59,267 - $118,533/yr Show more details...
via Baton Rouge - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Job Purpose The Devops Software Engineer at PreSonus Audio Electronics possesses a degree in Computer Science, Computer Engineering or related field with a focus on Music Technology. This person reports to the Director of Software, and is an experienced user of professional audio equipment. The Devops Software Engineer works closely with Software Engineering and Quality Assurance (QA) to automate the testing of features and bug reports being worked
Job Purpose The Devops Software Engineer at PreSonus Audio Electronics possesses a degree in Computer Science, Computer Engineering or related field with a focus on Music Technology. This person reports to the Director of Software, and is an experienced user of professional audio equipment. The Devops Software Engineer works closely with Software Engineering and Quality Assurance (QA) to automate the testing of features and bug reports being worked on by engineering. The Devops Software Engineer maintains and contributes to the creation of our test automation infrastructure, automated test creation, and maintenance of our Jenkins Continuous Integration environment. This person also has the ability to maintain our development tools (Visual Studio, XCode, and other debugging tools). Duties and Responsibilities Automated Testing:
research, collaborate, develop solutions, act as test lead Support holistic testing efforts for software releases including integration, system, regression... performance and user-acceptance testing, automating where possible Identify and implement test automation where possible Participate in New Product Introduction (NPI) bug reviews Contributes to test automation infrastructure and test creation Provide analysis used to make go/no-go recommendations for production releases Author Knowledge Base articles as required Assist QA in maintenance of Top Issue Logs, creating tests to verify them when fixed Develop scripts for macOS, PC, Linux environments to automate processes Minimum Required Skills and Qualifications Bachelor's degree in Computer Science or a related technical discipline 3 year experience with git SCM 3 year experience executing and coordinating integration, system, regression and user-acceptance testing 3 year experience with formal test tools and common software quality test tools Experience using Jira Issue, Project Tracking Software, and Jenkins Experience with SDLC (Software Development Life Cycle) Knowledge of scripting languages, Jenkins Continuous Integration environment, and C+
Ability to work on concurrent projects, activities and tasks under time constraints Works well in team-based environments as well as independently with little to no supervision Possesses these personal attributes:
self-motivated, organized, punctual, reliable, is a good verbal and written communicator , problem solver, professional, adaptable Knowledge of Audio Recording, Live Sound, Mixing, Analog and Digital Consoles, Routing and Recording, DAW Systems, Sequencers, Plug-Ins, MIDI Specification, Keyboard MIDI Technology, and Guitar Effects Processors Knowledge of networking protocols and audio over Ethernet standards a bonus Other Desirable Skills and Qualifications Passion for audio technology and/or music Understanding of Agile / Scrum methodology Scripting / Coding in C, C++, Python, Ruby, Javascript, etc. Experience using JIRA / Confluence Team Collaboration software Music Production - Hip-Hop, Electronic and Rock Production Mixing / Mastering in a Production Environment Experience testing applications built in Angular web application framework Experience performing API testing Familiarity with command line interfaces
Salary Range:
$80K -- $100K
Minimum Qualification
Software Development, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
research, collaborate, develop solutions, act as test lead Support holistic testing efforts for software releases including integration, system, regression... performance and user-acceptance testing, automating where possible Identify and implement test automation where possible Participate in New Product Introduction (NPI) bug reviews Contributes to test automation infrastructure and test creation Provide analysis used to make go/no-go recommendations for production releases Author Knowledge Base articles as required Assist QA in maintenance of Top Issue Logs, creating tests to verify them when fixed Develop scripts for macOS, PC, Linux environments to automate processes Minimum Required Skills and Qualifications Bachelor's degree in Computer Science or a related technical discipline 3 year experience with git SCM 3 year experience executing and coordinating integration, system, regression and user-acceptance testing 3 year experience with formal test tools and common software quality test tools Experience using Jira Issue, Project Tracking Software, and Jenkins Experience with SDLC (Software Development Life Cycle) Knowledge of scripting languages, Jenkins Continuous Integration environment, and C+
Ability to work on concurrent projects, activities and tasks under time constraints Works well in team-based environments as well as independently with little to no supervision Possesses these personal attributes:
self-motivated, organized, punctual, reliable, is a good verbal and written communicator , problem solver, professional, adaptable Knowledge of Audio Recording, Live Sound, Mixing, Analog and Digital Consoles, Routing and Recording, DAW Systems, Sequencers, Plug-Ins, MIDI Specification, Keyboard MIDI Technology, and Guitar Effects Processors Knowledge of networking protocols and audio over Ethernet standards a bonus Other Desirable Skills and Qualifications Passion for audio technology and/or music Understanding of Agile / Scrum methodology Scripting / Coding in C, C++, Python, Ruby, Javascript, etc. Experience using JIRA / Confluence Team Collaboration software Music Production - Hip-Hop, Electronic and Rock Production Mixing / Mastering in a Production Environment Experience testing applications built in Angular web application framework Experience performing API testing Familiarity with command line interfaces
Salary Range:
$80K -- $100K
Minimum Qualification
Software Development, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Built In
schedule_type: Full-time
Automated Test Engineer
Specialty: Test Automation, Continuous Integration Management...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Automated Test Engineer to join our exciting, fast-paced engineering team. As our Automated Test Engineer, you'll take ownership of an exciting project at PreSonus Audio Electronics: the automated testing of all new hardware and software products!
Our reputation in
Automated Test Engineer
Specialty: Test Automation, Continuous Integration Management...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Automated Test Engineer to join our exciting, fast-paced engineering team. As our Automated Test Engineer, you'll take ownership of an exciting project at PreSonus Audio Electronics: the automated testing of all new hardware and software products!
Our reputation in the audio industry is built on the reliability of our products, so for the past few years we've been building a system that will allow our Quality Assurance team to reduce the amount of hands-on testing they have to perform, allowing them to focus their efforts on finding those pesky hard-to-find bugs that they're so good at finding!
Our goal for this role is to create an automated system that can interact with our products in every meaningful way that a human being can, and provide useful feedback about unexpected behavior, performance diagnostics, and ultimately even be used to create custom workflows for our end users.
Our team has worked from the ground up for the past several years designing a testing system that will work with any of our award winning products such as our Studiolive mixing systems, Revelator microphones, and our state of the art DAW Studio One. Now we just need the perfect candidate to build on it, add their own ideas, and see it all through to fruition
The team is growing quickly and we're almost there -- but we need you!
If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing, manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates.
Duties and Responsibilities
• Automated Testing: research, collaborate, develop solutions, act as test lead
• Support holistic testing efforts for software releases including integration, system, regression, performance and user-acceptance testing, automating where possible
• Identify and implement test automation where possible
• Participate in New Product Introduction (NPI) bug reviews
• Contributes to test automation infrastructure and test creation
• Provide analysis used to make go/no-go recommendations for production releases
• Author Knowledge Base articles as required
• Assist QA in maintenance of Top Issue Logs, creating tests to verify them when fixed
• Develop scripts for macOS, PC, Linux environments to automate processes
Minimum Required Skills and Qualifications
• Bachelor's degree in Computer Science or a related technical discipline
• 3 year experience with git SCM
• 3 year experience executing and coordinating integration, system, regression and user-acceptance testing
• 3 year experience with formal test tools and common software quality test tools
• Experience using Jira Issue, Project Tracking Software, and Jenkins
• Experience with SDLC (Software Development Life Cycle)
• Knowledge of scripting languages, Jenkins Continuous Integration environment, and C++
• Ability to work on concurrent projects, activities and tasks under time constraints
• Works well in team-based environments as well as independently with little to no supervision
• Possesses these personal attributes: self-motivated, organized, punctual, reliable, is a good verbal and written communicator , problem solver, professional, adaptable
• Knowledge of Audio Recording, Live Sound, Mixing, Analog and Digital Consoles, Routing and Recording, DAW Systems, Sequencers, Plug-Ins, MIDI Specification, Keyboard MIDI Technology, and Guitar Effects Processors
• Knowledge of networking protocols and audio over Ethernet standards a bonus
Other Desirable Skills and Qualifications
• Passion for audio technology and/or music
• Understanding of Agile / Scrum methodology
• Scripting / Coding in C, C++, Python, Ruby, Javascript, etc.
• Experience using JIRA / Confluence Team Collaboration software
• Music Production - Hip-Hop, Electronic and Rock Production
• Mixing / Mastering in a Production Environment
• Experience testing applications built in Angular web application framework
• Experience performing API testing
• Familiarity with command line interfaces Show more details...
Specialty: Test Automation, Continuous Integration Management...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Automated Test Engineer to join our exciting, fast-paced engineering team. As our Automated Test Engineer, you'll take ownership of an exciting project at PreSonus Audio Electronics: the automated testing of all new hardware and software products!
Our reputation in the audio industry is built on the reliability of our products, so for the past few years we've been building a system that will allow our Quality Assurance team to reduce the amount of hands-on testing they have to perform, allowing them to focus their efforts on finding those pesky hard-to-find bugs that they're so good at finding!
Our goal for this role is to create an automated system that can interact with our products in every meaningful way that a human being can, and provide useful feedback about unexpected behavior, performance diagnostics, and ultimately even be used to create custom workflows for our end users.
Our team has worked from the ground up for the past several years designing a testing system that will work with any of our award winning products such as our Studiolive mixing systems, Revelator microphones, and our state of the art DAW Studio One. Now we just need the perfect candidate to build on it, add their own ideas, and see it all through to fruition
The team is growing quickly and we're almost there -- but we need you!
If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing, manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates.
Duties and Responsibilities
• Automated Testing: research, collaborate, develop solutions, act as test lead
• Support holistic testing efforts for software releases including integration, system, regression, performance and user-acceptance testing, automating where possible
• Identify and implement test automation where possible
• Participate in New Product Introduction (NPI) bug reviews
• Contributes to test automation infrastructure and test creation
• Provide analysis used to make go/no-go recommendations for production releases
• Author Knowledge Base articles as required
• Assist QA in maintenance of Top Issue Logs, creating tests to verify them when fixed
• Develop scripts for macOS, PC, Linux environments to automate processes
Minimum Required Skills and Qualifications
• Bachelor's degree in Computer Science or a related technical discipline
• 3 year experience with git SCM
• 3 year experience executing and coordinating integration, system, regression and user-acceptance testing
• 3 year experience with formal test tools and common software quality test tools
• Experience using Jira Issue, Project Tracking Software, and Jenkins
• Experience with SDLC (Software Development Life Cycle)
• Knowledge of scripting languages, Jenkins Continuous Integration environment, and C++
• Ability to work on concurrent projects, activities and tasks under time constraints
• Works well in team-based environments as well as independently with little to no supervision
• Possesses these personal attributes: self-motivated, organized, punctual, reliable, is a good verbal and written communicator , problem solver, professional, adaptable
• Knowledge of Audio Recording, Live Sound, Mixing, Analog and Digital Consoles, Routing and Recording, DAW Systems, Sequencers, Plug-Ins, MIDI Specification, Keyboard MIDI Technology, and Guitar Effects Processors
• Knowledge of networking protocols and audio over Ethernet standards a bonus
Other Desirable Skills and Qualifications
• Passion for audio technology and/or music
• Understanding of Agile / Scrum methodology
• Scripting / Coding in C, C++, Python, Ruby, Javascript, etc.
• Experience using JIRA / Confluence Team Collaboration software
• Music Production - Hip-Hop, Electronic and Rock Production
• Mixing / Mastering in a Production Environment
• Experience testing applications built in Angular web application framework
• Experience performing API testing
• Familiarity with command line interfaces Show more details...
via Built In
schedule_type: Full-time
Embedded Firmware Engineer
Specialty: Bring Up and Verification of Hardware, Hardware Peripherals, New Technology...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Embedded Firmware Engineer to join our exciting, fast-paced engineering team.
As our Embedded Firmware Engineer at PreSonus Audio Electronics, you'll participate alongside a small team of very talented engineers in a fast paced environment
Embedded Firmware Engineer
Specialty: Bring Up and Verification of Hardware, Hardware Peripherals, New Technology...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Embedded Firmware Engineer to join our exciting, fast-paced engineering team.
As our Embedded Firmware Engineer at PreSonus Audio Electronics, you'll participate alongside a small team of very talented engineers in a fast paced environment working on state of the art audio solutions that solve our customer's needs.
Our reputation in the audio industry is built on the reliability and stability of our products, along with our ability to provide complete hardware and software solutions that meet the needs of our customers. Each day you will be challenged to design, develop, and maintain high quality embedded audio solutions utilizing embedded operating systems and bare metal implementation. Your role will focus on the intersection of hardware and software and will be required to work closely with both teams to hand off functional hardware for productization.
The team is growing quickly and we're almost there -- but we need you!
If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing, manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates.
Duties and Responsibilities
- Support technology transitions from concept to mass production
- Design, architect, and develop embedded firmware solutions following best practices
- Develop embedded drivers for peripherals such as USB, I2C, UART, SPI, LCD, Bluetooth, and Ethernet
- Support hardware bring-up verification with complete support packages including kernel, drivers, and firmware
- Utilize digital scope, logic analyzer, voltmeter to debug hardware / firmware issues
- Provide integration assistance of kernel drivers / peripheral software with higher application layers
- Define tasks and deliver solutions within program schedule guidelines
- Identify bottlenecks in existing development processes and drive solutions
- Maintain design documentation and deliverables using configuration control systems
- Communicate regularly with management on project status and risks
Minimum Required Skills and Qualifications
- B.S. degree in Computer or Electrical Engineering from an accredited institution
- 3+ years of embedded firmware development experience
- Proficient in C / C++ and object-oriented design
- Real-time ARM, DSP / Signal Processing
- Device driver development experience
- Embedded RTOS experience
- Ability to design, architect, and develop products based on written specifications
- Experience authoring clear, concise requirements, specifications, and design documents
Other Desirable Skills and Qualifications
- System-level analysis and architecture definition, understanding hardware/software trade-offs
- Possesses a passion for audio recording, mixing, live sound, and/or music
- Experience with Network Protocols and Networked Audio Transport Technologies (e.g., AVB, Dante)
- Experience with TI, Analog Devices and/or Motorola DSP architectures
- Understanding of analog / digital electronic design with an emphasis on audio
- HDL coding (VHDL, Verilog, System Verilog)
- FPGA/CPLD Logic Design, Synthesis and Simulation Show more details...
Specialty: Bring Up and Verification of Hardware, Hardware Peripherals, New Technology...
Job Purpose
PreSonus Audio Electronics, a Fender Music Instruments Corporation, is seeking an Embedded Firmware Engineer to join our exciting, fast-paced engineering team.
As our Embedded Firmware Engineer at PreSonus Audio Electronics, you'll participate alongside a small team of very talented engineers in a fast paced environment working on state of the art audio solutions that solve our customer's needs.
Our reputation in the audio industry is built on the reliability and stability of our products, along with our ability to provide complete hardware and software solutions that meet the needs of our customers. Each day you will be challenged to design, develop, and maintain high quality embedded audio solutions utilizing embedded operating systems and bare metal implementation. Your role will focus on the intersection of hardware and software and will be required to work closely with both teams to hand off functional hardware for productization.
The team is growing quickly and we're almost there -- but we need you!
If you are a musician or audio engineer, you are probably familiar with us! PreSonus Audio Electronics is a leading manufacturer of hardware and software audio products used for recording, playback, mixing, manipulating, and distributing audio. We are expanding our Research & Development team and look forward to hearing from qualified candidates.
Duties and Responsibilities
- Support technology transitions from concept to mass production
- Design, architect, and develop embedded firmware solutions following best practices
- Develop embedded drivers for peripherals such as USB, I2C, UART, SPI, LCD, Bluetooth, and Ethernet
- Support hardware bring-up verification with complete support packages including kernel, drivers, and firmware
- Utilize digital scope, logic analyzer, voltmeter to debug hardware / firmware issues
- Provide integration assistance of kernel drivers / peripheral software with higher application layers
- Define tasks and deliver solutions within program schedule guidelines
- Identify bottlenecks in existing development processes and drive solutions
- Maintain design documentation and deliverables using configuration control systems
- Communicate regularly with management on project status and risks
Minimum Required Skills and Qualifications
- B.S. degree in Computer or Electrical Engineering from an accredited institution
- 3+ years of embedded firmware development experience
- Proficient in C / C++ and object-oriented design
- Real-time ARM, DSP / Signal Processing
- Device driver development experience
- Embedded RTOS experience
- Ability to design, architect, and develop products based on written specifications
- Experience authoring clear, concise requirements, specifications, and design documents
Other Desirable Skills and Qualifications
- System-level analysis and architecture definition, understanding hardware/software trade-offs
- Possesses a passion for audio recording, mixing, live sound, and/or music
- Experience with Network Protocols and Networked Audio Transport Technologies (e.g., AVB, Dante)
- Experience with TI, Analog Devices and/or Motorola DSP architectures
- Understanding of analog / digital electronic design with an emphasis on audio
- HDL coding (VHDL, Verilog, System Verilog)
- FPGA/CPLD Logic Design, Synthesis and Simulation Show more details...
via Built In
schedule_type: Full-time
Senior Embedded SW Engineer
PreSonus is seeking a Senior Embedded SW Engineer to join our global engineering team. The Senior Embedded SW Engineer is a key contributor who designs, develops, and maintains high-quality embedded audio solutions utilizing embedded operating systems and bare metal implementations and is also a team leader that influences product and technology strategic... plans.
PreSonus R&D team members work all over the world: Baton
Senior Embedded SW Engineer
PreSonus is seeking a Senior Embedded SW Engineer to join our global engineering team. The Senior Embedded SW Engineer is a key contributor who designs, develops, and maintains high-quality embedded audio solutions utilizing embedded operating systems and bare metal implementations and is also a team leader that influences product and technology strategic... plans.
PreSonus R&D team members work all over the world: Baton Rouge / New Orleans, Hamburg, Dublin, Seattle, Charlotte, Vancouver, Hong Kong, and frequently convene at the Baton Rouge, Louisiana headquarters where our offices are wrapped around a Walters-Storyk design, state-of-the-art recording studio with five sound library production suites and a fully isolated club-sized live theatre. The Senior Embedded SW Engineer will coordinate with the team at PreSonus Software in Hamburg, where our awarding winning Studio One Digital Audio Workstation is developed, and with the Director of Advanced Architectures.
If you are a musician or audio engineer, you are probably familiar with us! PreSonus is a leading manufacturer of hardware and software audio products used for recording, mixing, performing, and distributing audio.
Minimum Required Skills and Qualifications
• B.S. degree in Electrical or Computer Engineering from an accredited institution, or equivalent experience
• 5 + years of experience developing real-time embedded software
• Strong C/C++ skills and proficiency with scripting languages
• Experience with DSP architectures and software development, such as ADI SHARC processors etc.
• Experience with asymmetrical multi-core SoC processors
• Experience with real-time kernel/scheduler internals
• Expert on embedded systems and writing/modifying device drivers and boot loaders
• Familiar with digital signal processing fundamentals
• Strong software development skills and knowledge/experience in software engineering best practices (i.e. OOD, modularity, extensibility, reusability and maintainability)
• Excellent oral and written communication skills, including ability to produce clear and concise technical software documentation
• Knowledge of CI techniques, unit testing, and software analysis (static and dynamic)
• Self-motivated and able to work independently
Other Desirable Skills and Qualifications
• Previous experience with TSN and its underlying protocols (SRP, PTP, Qav, MSRP, FQTSS, gPTP)
• System-level analysis and architecture definition, understanding hardware/software trade-offs
• Possesses a passion for audio recording, mixing, live sound, and/or music
• Experience with XMOS multi-core architecture
• Dante, AVB, Milan, USB, and/or AES knowledge
• Experience with standards bodies and trade groups
Candidates will have a high level of technical ownership from whiteboard sketches to functional prototypes, provide technical leadership, and the opportunity to explore technologies of interest with minimal overhead.
In order to be considered for this position, please apply here with your resume and cover letter Show more details...
PreSonus is seeking a Senior Embedded SW Engineer to join our global engineering team. The Senior Embedded SW Engineer is a key contributor who designs, develops, and maintains high-quality embedded audio solutions utilizing embedded operating systems and bare metal implementations and is also a team leader that influences product and technology strategic... plans.
PreSonus R&D team members work all over the world: Baton Rouge / New Orleans, Hamburg, Dublin, Seattle, Charlotte, Vancouver, Hong Kong, and frequently convene at the Baton Rouge, Louisiana headquarters where our offices are wrapped around a Walters-Storyk design, state-of-the-art recording studio with five sound library production suites and a fully isolated club-sized live theatre. The Senior Embedded SW Engineer will coordinate with the team at PreSonus Software in Hamburg, where our awarding winning Studio One Digital Audio Workstation is developed, and with the Director of Advanced Architectures.
If you are a musician or audio engineer, you are probably familiar with us! PreSonus is a leading manufacturer of hardware and software audio products used for recording, mixing, performing, and distributing audio.
Minimum Required Skills and Qualifications
• B.S. degree in Electrical or Computer Engineering from an accredited institution, or equivalent experience
• 5 + years of experience developing real-time embedded software
• Strong C/C++ skills and proficiency with scripting languages
• Experience with DSP architectures and software development, such as ADI SHARC processors etc.
• Experience with asymmetrical multi-core SoC processors
• Experience with real-time kernel/scheduler internals
• Expert on embedded systems and writing/modifying device drivers and boot loaders
• Familiar with digital signal processing fundamentals
• Strong software development skills and knowledge/experience in software engineering best practices (i.e. OOD, modularity, extensibility, reusability and maintainability)
• Excellent oral and written communication skills, including ability to produce clear and concise technical software documentation
• Knowledge of CI techniques, unit testing, and software analysis (static and dynamic)
• Self-motivated and able to work independently
Other Desirable Skills and Qualifications
• Previous experience with TSN and its underlying protocols (SRP, PTP, Qav, MSRP, FQTSS, gPTP)
• System-level analysis and architecture definition, understanding hardware/software trade-offs
• Possesses a passion for audio recording, mixing, live sound, and/or music
• Experience with XMOS multi-core architecture
• Dante, AVB, Milan, USB, and/or AES knowledge
• Experience with standards bodies and trade groups
Candidates will have a high level of technical ownership from whiteboard sketches to functional prototypes, provide technical leadership, and the opportunity to explore technologies of interest with minimal overhead.
In order to be considered for this position, please apply here with your resume and cover letter Show more details...
via Influencer Marketing Society
schedule_type: Full-time
Within Fender Musical Instrument Corporation's ("FMIC") global Marketing team, our mission is to serve players at every stage with products and brand experiences that fuel the pursuit of musical expression.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe
Within Fender Musical Instrument Corporation's ("FMIC") global Marketing team, our mission is to serve players at every stage with products and brand experiences that fuel the pursuit of musical expression.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe in innovation that removes barriers and creates solutions that inspire everyone to reach their creative goals. Our passion for audio and music is celebrated through our commitment to our customers and our employees. From home to studio to stage, PreSonus is there.
The Social Media Manager, Presonus creates and maintains a strong online presence for the PreSonus brand, implementing online marketing strategies through the PreSonus social media accounts and supports the overall PreSonus brand. The Social Media manager develops original content and suggests creative ways to reach and engage more customers and grow awareness to the brand, bringing in other members of the PreSonus Marketing Team to assist as needed to align with broader marketing strategies.
This is a hybrid WFO/WFH position. Candidates must be located within commutable distance to Hollywood, CA or Baton Rouge, LA.
About The Job
• Develop and curate engaging content for PreSonus social media platforms including but not limited to Instagram, Facebook, Twitter, YouTube, TikTok and LinkedIn
• Assist in the creation and editing of written and video content for social channels, content marketing, online merchandising, and sales support.
• Assist and lead the content captures for the social media channels, this includes live events and producing video and photo shoots.
• Lead creation of and distribute reports measuring and analyzing campaign metrics with the goal of adjusting tactics to optimize growth, engagement and overall performance, leverage insight to identify opportunities for improvement and rationale for execution of campaigns
• Manage analytics reporting and online listening to create insights reports ensuring that the brand has a constant pulse on what fans are saying online
• Manage day to day relationships with key social media vendors/agencies and channel partners including YouTube, Facebook/Instagram, Twitter, Khoros and more
• Draft social media portion of go-to-market plans for new product launches, integrating creative assets, events, other campaigns etc
• Lead team brainstorms and developing planning documents and creative briefs in partnership with Marketing team
• Lead asset management with Workfront requests and Dropbox organization
• Stay current on what’s trending online as well as what’s changing in social media in order to provide strategic POVs and recommendations
• Partner with Paid Media and outside Agency teams on campaign development to drive traffic and grow follower base
• Work closely with Customer Service to monitor and make strategic recommendations on how to respond on our social channels, providing prompt, accurate customer service to customers
• Work with Artist Relations team for all influencer and artist outreach.
• Contribute to the global, multi-cultural expansion and authenticity of the brand
• Maintain a positive and professional work attitude
• Other duties as assigned by supervisor
• Monitor online activity across departments and geographical areas to ensure anyone using the company's online tools is following established guidelines and best-practice rules
• Write engaging blog stories about Artists, Events, Promotions, etc using SEO best practices
• Work closely with the content/digital product team for Studio One and Sphere to align strategies, calendars and tactics.
• Other duties as assigned by supervisor
What You Need
• Minimum 5-7 years of experience in social media marketing, public relations, or agency
• Advanced proficiency in PreSonus and/or competitive brand’s products and software
• Strong social copywriting skills and demonstrable creative/concepting skills
• Expert in social media management tools like Khoros, Sprout Social, Creator Studio, UTM link, Google Analytics, Bit.ly, etc.
• Strong background in content planning, briefing, and strategy
• Ability to see from the consumer’s perspective and serve as their advocate
• Experience producing, shooting and editing video and photo content for social media channels
• Passionate about understanding consumer behavior with a demonstrated ability to translate findings into meaningful, prosperous long-term relationships
• Previous experience on paid social and acquisition campaigns
• Previous experience building an engaged social community
• Demonstrated critical thinking skills with an ability to make decisions for the business
• Team-player; ability to work proactively with all business divisions and drive results
• Experience working in multi-cultural environments and with multi-cultural brands
• A love of music is required!
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor Show more details...
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural... symbol that resonates globally. At PreSonus, we believe in innovation that removes barriers and creates solutions that inspire everyone to reach their creative goals. Our passion for audio and music is celebrated through our commitment to our customers and our employees. From home to studio to stage, PreSonus is there.
The Social Media Manager, Presonus creates and maintains a strong online presence for the PreSonus brand, implementing online marketing strategies through the PreSonus social media accounts and supports the overall PreSonus brand. The Social Media manager develops original content and suggests creative ways to reach and engage more customers and grow awareness to the brand, bringing in other members of the PreSonus Marketing Team to assist as needed to align with broader marketing strategies.
This is a hybrid WFO/WFH position. Candidates must be located within commutable distance to Hollywood, CA or Baton Rouge, LA.
About The Job
• Develop and curate engaging content for PreSonus social media platforms including but not limited to Instagram, Facebook, Twitter, YouTube, TikTok and LinkedIn
• Assist in the creation and editing of written and video content for social channels, content marketing, online merchandising, and sales support.
• Assist and lead the content captures for the social media channels, this includes live events and producing video and photo shoots.
• Lead creation of and distribute reports measuring and analyzing campaign metrics with the goal of adjusting tactics to optimize growth, engagement and overall performance, leverage insight to identify opportunities for improvement and rationale for execution of campaigns
• Manage analytics reporting and online listening to create insights reports ensuring that the brand has a constant pulse on what fans are saying online
• Manage day to day relationships with key social media vendors/agencies and channel partners including YouTube, Facebook/Instagram, Twitter, Khoros and more
• Draft social media portion of go-to-market plans for new product launches, integrating creative assets, events, other campaigns etc
• Lead team brainstorms and developing planning documents and creative briefs in partnership with Marketing team
• Lead asset management with Workfront requests and Dropbox organization
• Stay current on what’s trending online as well as what’s changing in social media in order to provide strategic POVs and recommendations
• Partner with Paid Media and outside Agency teams on campaign development to drive traffic and grow follower base
• Work closely with Customer Service to monitor and make strategic recommendations on how to respond on our social channels, providing prompt, accurate customer service to customers
• Work with Artist Relations team for all influencer and artist outreach.
• Contribute to the global, multi-cultural expansion and authenticity of the brand
• Maintain a positive and professional work attitude
• Other duties as assigned by supervisor
• Monitor online activity across departments and geographical areas to ensure anyone using the company's online tools is following established guidelines and best-practice rules
• Write engaging blog stories about Artists, Events, Promotions, etc using SEO best practices
• Work closely with the content/digital product team for Studio One and Sphere to align strategies, calendars and tactics.
• Other duties as assigned by supervisor
What You Need
• Minimum 5-7 years of experience in social media marketing, public relations, or agency
• Advanced proficiency in PreSonus and/or competitive brand’s products and software
• Strong social copywriting skills and demonstrable creative/concepting skills
• Expert in social media management tools like Khoros, Sprout Social, Creator Studio, UTM link, Google Analytics, Bit.ly, etc.
• Strong background in content planning, briefing, and strategy
• Ability to see from the consumer’s perspective and serve as their advocate
• Experience producing, shooting and editing video and photo content for social media channels
• Passionate about understanding consumer behavior with a demonstrated ability to translate findings into meaningful, prosperous long-term relationships
• Previous experience on paid social and acquisition campaigns
• Previous experience building an engaged social community
• Demonstrated critical thinking skills with an ability to make decisions for the business
• Team-player; ability to work proactively with all business divisions and drive results
• Experience working in multi-cultural environments and with multi-cultural brands
• A love of music is required!
About Fender Musical Instruments
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor Show more details...
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