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Recharge Payments
Most recent job postings at Recharge Payments
via Simplify
posted_at: 6 days agoschedule_type: Full-time
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge’s mission is to enable brands
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
We’re looking for an Account Manager to join our team who is resourceful and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Account Management team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.
As an Account Manager in the UK, you will be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. The primary objective of the role is to act as an extension of your merchants, helping to grow their businesses through adoption of Recharge features and best in class application. You will align with your merchants’ strategic goals and help build solutions for their businesses through our suite of products - designed for long term success.
Please note, this is a remote contract role based in the UK.
What you’ll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Take ownership by providing consultative strategy to aid in the growth of our top merchants
• Work alongside peers to crowdsource, creatively problem solve and deliver best in class service to our merchants
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
• Act with a sense of urgency to aid in resolution for merchant issues
• Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster and seamless
• Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences
• Proactively participate in virtual meetings with merchants
• Deliver on-going Business Reviews to dedicated book of business
What you’ll bring
• Typically, 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
• Experience offering consultative, white glove support to accounts.
• Experience managing accounts within e-commerce and a passion for the industry
• Excellent relationship management, communication and negotiating skills
• A sense of urgency and desire to go above and beyond to provide solutions for our customers
• Resourcefulness: you’ll figure out what needs to be done and find ways to make it happen
• Ability to work remotely and desire to make an impact at a high growth company
• A practical approach to address unexpected issues with out-of-the-box solutions
• Highly proficient with MS Excel, CSV
• Bachelors degree or equivalent experience desired
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
#LI-Remote Show more details...
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
We’re looking for an Account Manager to join our team who is resourceful and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Account Management team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.
As an Account Manager in the UK, you will be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. The primary objective of the role is to act as an extension of your merchants, helping to grow their businesses through adoption of Recharge features and best in class application. You will align with your merchants’ strategic goals and help build solutions for their businesses through our suite of products - designed for long term success.
Please note, this is a remote contract role based in the UK.
What you’ll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Take ownership by providing consultative strategy to aid in the growth of our top merchants
• Work alongside peers to crowdsource, creatively problem solve and deliver best in class service to our merchants
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
• Act with a sense of urgency to aid in resolution for merchant issues
• Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster and seamless
• Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences
• Proactively participate in virtual meetings with merchants
• Deliver on-going Business Reviews to dedicated book of business
What you’ll bring
• Typically, 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
• Experience offering consultative, white glove support to accounts.
• Experience managing accounts within e-commerce and a passion for the industry
• Excellent relationship management, communication and negotiating skills
• A sense of urgency and desire to go above and beyond to provide solutions for our customers
• Resourcefulness: you’ll figure out what needs to be done and find ways to make it happen
• Ability to work remotely and desire to make an impact at a high growth company
• A practical approach to address unexpected issues with out-of-the-box solutions
• Highly proficient with MS Excel, CSV
• Bachelors degree or equivalent experience desired
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
#LI-Remote Show more details...
via Glassdoor
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge's mission is to enable brands
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge's mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
You will play a critical role in defining our voice and leading our marketing strategies during a time of evolution and growth, as Recharge advances from being the leading subscriptions commerce solution in the market, to defining a new category of Commerce Optimization. This role is an opportunity to be part of a team filled with highly talented individuals who enjoy working together to empower merchants with powerful tools and insights to grow.
While reporting to the CEO, You will own the vision, strategy, and execution of marketing Recharge's evolution to a multi-product, multi-platform future, across all marketing channels; performance, field, partner, product marketing, customer lifecycle marketing, brand, and creative.
What you'll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Understand the voice and needs of our customers to build and evolve a powerful brand presence with our customers and partners. You will align cross-functional stakeholders on our messaging and strategy to drive a shared vision
• Be the ultimate partner with GTM and Product teams alike to drive marketing for the launch and adoption of multiple product lines; including develop compelling customer messaging across the customer journey of awareness, lead generation, adoption, and cross-sell
• Lead the development of new marketing and growth channels for the company; forward-thinking campaigns that will capture new audiences and re-engage existing merchants
• Empower and enable Sales and Account Management teams with tools and influential messaging to drive acquisition and retention. You will maximize lead generation and web conversion of ecommerce merchants
• You will also partner with our creative and channel leads to develop a content strategy designed to increase engagement, conversion, and retention; including identifying and executing on ecommerce and direct to consumer thought leadership campaigns that help our customers grow
• Evolve reporting and tracking of KPIs to drive success; synthesizing multiple data points to continuously improve efficiency of channels, assets, and processes
• You will lead by example in building great partnerships across all teams at Recharge in order to deliver on our company vision.
• You will instill a culture of collaboration and curiosity with a results-driven mindset, challenging and developing your marketing team to be great leaders.
What you'll bring
• 15+ years of marketing experience in a SaaS marketing capacity (ecommerce preferred)
• 5+ years senior management level experience leading teams
• Experience building and delivering successful multi-channel marketing plans across events, performance marketing, ABL, etc.
• Experience developing brand and product positioning within the ecommerce landscape, bridging together consumer data, competitive/trend analysis, and creative vision
• Experience with SEO, digital marketing, content marketing, and social media marketing
• Deep familiarity with typical marketing tech stacks (Salesforce, Drift, Highspot, Metadata, ON24, Mutiny)
• You are an inspirational leader, and a known and respected developer of people
• You lead with curiosity, are a superlative collaborator, bridge builder and partner to multiple stakeholders across the company
• You are highly analytical, with an ability to construct data driven GTM insights and recommendations
• You have strong interpersonal skills, and are comfortable working with executives, developers, sales representatives, and partners alike
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
#LI-Remote Show more details...
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight... their customers.
Recharge's mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
You will play a critical role in defining our voice and leading our marketing strategies during a time of evolution and growth, as Recharge advances from being the leading subscriptions commerce solution in the market, to defining a new category of Commerce Optimization. This role is an opportunity to be part of a team filled with highly talented individuals who enjoy working together to empower merchants with powerful tools and insights to grow.
While reporting to the CEO, You will own the vision, strategy, and execution of marketing Recharge's evolution to a multi-product, multi-platform future, across all marketing channels; performance, field, partner, product marketing, customer lifecycle marketing, brand, and creative.
What you'll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Understand the voice and needs of our customers to build and evolve a powerful brand presence with our customers and partners. You will align cross-functional stakeholders on our messaging and strategy to drive a shared vision
• Be the ultimate partner with GTM and Product teams alike to drive marketing for the launch and adoption of multiple product lines; including develop compelling customer messaging across the customer journey of awareness, lead generation, adoption, and cross-sell
• Lead the development of new marketing and growth channels for the company; forward-thinking campaigns that will capture new audiences and re-engage existing merchants
• Empower and enable Sales and Account Management teams with tools and influential messaging to drive acquisition and retention. You will maximize lead generation and web conversion of ecommerce merchants
• You will also partner with our creative and channel leads to develop a content strategy designed to increase engagement, conversion, and retention; including identifying and executing on ecommerce and direct to consumer thought leadership campaigns that help our customers grow
• Evolve reporting and tracking of KPIs to drive success; synthesizing multiple data points to continuously improve efficiency of channels, assets, and processes
• You will lead by example in building great partnerships across all teams at Recharge in order to deliver on our company vision.
• You will instill a culture of collaboration and curiosity with a results-driven mindset, challenging and developing your marketing team to be great leaders.
What you'll bring
• 15+ years of marketing experience in a SaaS marketing capacity (ecommerce preferred)
• 5+ years senior management level experience leading teams
• Experience building and delivering successful multi-channel marketing plans across events, performance marketing, ABL, etc.
• Experience developing brand and product positioning within the ecommerce landscape, bridging together consumer data, competitive/trend analysis, and creative vision
• Experience with SEO, digital marketing, content marketing, and social media marketing
• Deep familiarity with typical marketing tech stacks (Salesforce, Drift, Highspot, Metadata, ON24, Mutiny)
• You are an inspirational leader, and a known and respected developer of people
• You lead with curiosity, are a superlative collaborator, bridge builder and partner to multiple stakeholders across the company
• You are highly analytical, with an ability to construct data driven GTM insights and recommendations
• You have strong interpersonal skills, and are comfortable working with executives, developers, sales representatives, and partners alike
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
#LI-Remote Show more details...
via Product Marketing Alliance
schedule_type: Full-timework_from_home: 1
Senior Product Marketing Manager
Overview...
Senior Product Marketing Managers own the Recharge narrative, create (and execute) our GoToMarket strategy, and serve as the voice of the customer in the product development lifecycle. Each PMM is given their own area of product responsibility as well as high-profile, cross-functional projects. The ideal candidate is part strategist, part communicator, and a proven executor that demonstrates a high degree
Senior Product Marketing Manager
Overview...
Senior Product Marketing Managers own the Recharge narrative, create (and execute) our GoToMarket strategy, and serve as the voice of the customer in the product development lifecycle. Each PMM is given their own area of product responsibility as well as high-profile, cross-functional projects. The ideal candidate is part strategist, part communicator, and a proven executor that demonstrates a high degree of empathy for our customers and GoToMarket teams.
What you'll do
Senior Product Marketing Managers will own and shape the Recharge narrative to ensure we continue to tell a compelling story to the broader market in the ecommerce, and more specifically, the subscriptions space.
To do so, you will:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Lead major product launches and coordinate across multiple customer-facing teams (sales, marketing, product management, customer success)
• Create content for various GTM initiatives and product launches (blogs, press releases, case studies, and other thought leadership pieces)
• Serve as the voice of the customer and understand pain points, product needs, language, and personas of the merchants you serve
• Influence the product roadmap based on customer feedback, competitive analysis, and eCommerce expertise
• Support and enable our sales team to win more (product-driven sales plays, internal product trainings, etc)
• Develop our competitive positioning and generate materials (battle cards, one pagers, etc) to help our teams win
• Conduct pricing & packaging analysis to ensure ReCharge is always well positioned in the market
• Present to the ReCharge Senior Leadership Team on major company initiatives like product launch plans, sales and partner enablement tracks, pricing changes, etc.
What you'll bring
• 6+ years of product marketing, product management, or management consulting experience, preferably at a high-growth SaaS company (previous experience in market facing roles is a plus).
• Strong ability to think critically about interdependencies between product and go-to-market strategy.
• Demonstrated success creating compelling product messaging and stories that have driven business results in the past.
• Experience working with a variety of different sales models (inbound and outbound direct sales, channel sales, marketplace) and an understanding of the pros and cons of each.
• Completed presentations in a range of environments (conferences, customer briefings, analyst briefings, sales trainings, etc).
• Analytical mindset and ability to set well supported goals, work with analytics teams, and conduct ad hoc analysis in Google Sheets/Excel.
• Have created or contributed content to competitive enablement programs (sales trainings, competitive battlecards).
• Ability to partner cross-functionally and work with a wide range of stakeholders.
• Have strong written and verbal communication skills.
• Prior payments/e-commerce is a plus, but not required
Who we are
Since 2014, Recharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, Recharge powers billions of dollars in annual processing for more than 50 million subscribers. Our remote-first team of 500+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments.
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment Show more details...
Overview...
Senior Product Marketing Managers own the Recharge narrative, create (and execute) our GoToMarket strategy, and serve as the voice of the customer in the product development lifecycle. Each PMM is given their own area of product responsibility as well as high-profile, cross-functional projects. The ideal candidate is part strategist, part communicator, and a proven executor that demonstrates a high degree of empathy for our customers and GoToMarket teams.
What you'll do
Senior Product Marketing Managers will own and shape the Recharge narrative to ensure we continue to tell a compelling story to the broader market in the ecommerce, and more specifically, the subscriptions space.
To do so, you will:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Lead major product launches and coordinate across multiple customer-facing teams (sales, marketing, product management, customer success)
• Create content for various GTM initiatives and product launches (blogs, press releases, case studies, and other thought leadership pieces)
• Serve as the voice of the customer and understand pain points, product needs, language, and personas of the merchants you serve
• Influence the product roadmap based on customer feedback, competitive analysis, and eCommerce expertise
• Support and enable our sales team to win more (product-driven sales plays, internal product trainings, etc)
• Develop our competitive positioning and generate materials (battle cards, one pagers, etc) to help our teams win
• Conduct pricing & packaging analysis to ensure ReCharge is always well positioned in the market
• Present to the ReCharge Senior Leadership Team on major company initiatives like product launch plans, sales and partner enablement tracks, pricing changes, etc.
What you'll bring
• 6+ years of product marketing, product management, or management consulting experience, preferably at a high-growth SaaS company (previous experience in market facing roles is a plus).
• Strong ability to think critically about interdependencies between product and go-to-market strategy.
• Demonstrated success creating compelling product messaging and stories that have driven business results in the past.
• Experience working with a variety of different sales models (inbound and outbound direct sales, channel sales, marketplace) and an understanding of the pros and cons of each.
• Completed presentations in a range of environments (conferences, customer briefings, analyst briefings, sales trainings, etc).
• Analytical mindset and ability to set well supported goals, work with analytics teams, and conduct ad hoc analysis in Google Sheets/Excel.
• Have created or contributed content to competitive enablement programs (sales trainings, competitive battlecards).
• Ability to partner cross-functionally and work with a wide range of stakeholders.
• Have strong written and verbal communication skills.
• Prior payments/e-commerce is a plus, but not required
Who we are
Since 2014, Recharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, Recharge powers billions of dollars in annual processing for more than 50 million subscribers. Our remote-first team of 500+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments.
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment Show more details...
via Greenhouse
posted_at: 28 days agoschedule_type: Full-time
Role Overview
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to... ensure our published works are consistent with product
Role Overview
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to... ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.
What You'll Do
• Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents.
• Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
• Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
• Assist with writing internal training modules, internal guides and documentation, and macros
• Maintain our existing internal & external product documentation
• Meet deadlines for content tasks
• Prioritize documentation tasks based on shifting Product priorities
What You'll Bring:
• Proficiency with technical writing and communication – grammar, spelling, syntax, style
• Skillful at breaking down complex information into easily understood sections for a less technical audience
• An exceptional eye for detail with excellent organizational and communication skills
• An instinct for recognizing when knowledge is missing and a passion for closing the gaps
• Confidence in sharing information
• A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor
• Ability to juggle multiple projects and priorities Show more details...
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to... ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.
What You'll Do
• Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents.
• Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
• Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
• Assist with writing internal training modules, internal guides and documentation, and macros
• Maintain our existing internal & external product documentation
• Meet deadlines for content tasks
• Prioritize documentation tasks based on shifting Product priorities
What You'll Bring:
• Proficiency with technical writing and communication – grammar, spelling, syntax, style
• Skillful at breaking down complex information into easily understood sections for a less technical audience
• An exceptional eye for detail with excellent organizational and communication skills
• An instinct for recognizing when knowledge is missing and a passion for closing the gaps
• Confidence in sharing information
• A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor
• Ability to juggle multiple projects and priorities Show more details...
via Greenhouse
schedule_type: Full-time
Role Overview
The Core Commerce group at Recharge is responsible for several services core to our business as well as building pivotal core features at Recharge for our merchants, and their customers. Ensuring we are continuing to build, maintain, and automate payment processing which caters more than $10B annually, checkout portals along with backend APIs, and order data models used throughout... Recharge.
We're looking for engineers who like to
Role Overview
The Core Commerce group at Recharge is responsible for several services core to our business as well as building pivotal core features at Recharge for our merchants, and their customers. Ensuring we are continuing to build, maintain, and automate payment processing which caters more than $10B annually, checkout portals along with backend APIs, and order data models used throughout... Recharge.
We're looking for engineers who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.
Our Tech Stack: Python, Flask, VueJs, Kubernetes, GCP, Elasticsearch, Redis, Terraform, OpenTelemetry, Docker, Splunk, SignalFx,CloudSQL/MySQL
Who you are
We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:
• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value
What you’ll do
• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack.
• Perform thorough code reviews and provide useful constructive feedback.
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls
What you’ll bring
• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS
• Demonstrable expertise with HTML5, CSS3, and JavaScript
Experience / Education / Qualifications
• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred
All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team Show more details...
The Core Commerce group at Recharge is responsible for several services core to our business as well as building pivotal core features at Recharge for our merchants, and their customers. Ensuring we are continuing to build, maintain, and automate payment processing which caters more than $10B annually, checkout portals along with backend APIs, and order data models used throughout... Recharge.
We're looking for engineers who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.
Our Tech Stack: Python, Flask, VueJs, Kubernetes, GCP, Elasticsearch, Redis, Terraform, OpenTelemetry, Docker, Splunk, SignalFx,CloudSQL/MySQL
Who you are
We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:
• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value
What you’ll do
• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack.
• Perform thorough code reviews and provide useful constructive feedback.
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls
What you’ll bring
• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS
• Demonstrable expertise with HTML5, CSS3, and JavaScript
Experience / Education / Qualifications
• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred
All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team Show more details...
via Greenhouse
schedule_type: Full-time
Overview
A Staff IT Engineer will be leading the technical direction of one or more projects. They will play a significant role in shaping our back office software that provides measurable user value. They understand both the technology and business to know the right tradeoffs to make. They are the technical mentor for their team members, while working closely with peers, managers, product... design, and operations teams to create solutions that
Overview
A Staff IT Engineer will be leading the technical direction of one or more projects. They will play a significant role in shaping our back office software that provides measurable user value. They understand both the technology and business to know the right tradeoffs to make. They are the technical mentor for their team members, while working closely with peers, managers, product... design, and operations teams to create solutions that meet business requirements. They drive engineering and operational excellence across the company.
Responsibilities & Essential Functions
• Live by and champion our values: #ownership, #empathy, #day-one, #humility
• Own the entire lifecycle of workstations and productivity software, from selection to design, standardization and implementation
• Work with all departments regarding general employee empowerment and productivity
• Leads technical decisions in the team and functional area: Expertly designs and owns technical solutions for broad or complex requirements with insightful and strategic approaches
• Identifies, defines, and solves strategically important problems: Works with all departments to make critical decisions regarding design and implementation of our back office technology
• Leads initiatives and meetings within the team and functional area: Motivates and empowers teammates to achieve a higher level of performance
• Initiates and facilitates meaningful discussions around complex issues: Influences decision making and prioritization across our digital product and platform teams
• Responsible for making sure that workstations and productivity software is correct, well-architected, secure, and maintainable:
• Lead other team members in supporting the business and users
• Participates in analysis and planning sessions to reduce user friction
• Proficient understanding of workstations, directory services and user software tools
• Mentor other IT Engineers
• Identify and build support for technical initiatives that address ReCharge’s most important needs
• Align your team’s work with ReCharge’s business and engineering priorities to realize meaningful impact
• Improve the overall quality of engineering done on your team and consistently take steps to support the growth and success of your teammates
• Lead in the creation and execution of novel solutions to complex, unbounded technical problems
Competencies
• Engineers at this level will generally be leading experts in at least one competency and expert in one or more others, including leadership
• Exceptional ability to work anywhere in the technical stack:
• Evidence of exposure to architectural patterns of a large, high-scale web businesses
• Strong analytical thinker who has experience with web best practices such as workstation auto-provisioning tools and robust directory service design
• Experience in an iterative approach to back office support combined with the goal of adapting quickly and thinking big
• Excellent organizational, verbal, and written communication skills
• Ability to work remote-first in a rapidly scaling organization
Experience/Credentials/Education
• 6+ years in back office IT Engineering with a focus on workstations and users
• 4+ years experience deploying and managing Enterprise back office technology such as, but not limited to:
• Jamf (OSX), Intune (Windows), Productivity (gSuite), and other core tools (Box/Dropbox, Adobe Suite, Workday, etc.)
• 2+ years in end user support including, but not limited to:
• Directory Services (Google Workspace), SSO (Okta),Enterprise Password Management, RBAC Models, Procurement Support
• Bachelors or MS Degree in Computer Science or related field or equivalent experience
• Experience scaling solutions, demonstrating a mindset of "scalability"
• Prior experience technically leading projects Show more details...
A Staff IT Engineer will be leading the technical direction of one or more projects. They will play a significant role in shaping our back office software that provides measurable user value. They understand both the technology and business to know the right tradeoffs to make. They are the technical mentor for their team members, while working closely with peers, managers, product... design, and operations teams to create solutions that meet business requirements. They drive engineering and operational excellence across the company.
Responsibilities & Essential Functions
• Live by and champion our values: #ownership, #empathy, #day-one, #humility
• Own the entire lifecycle of workstations and productivity software, from selection to design, standardization and implementation
• Work with all departments regarding general employee empowerment and productivity
• Leads technical decisions in the team and functional area: Expertly designs and owns technical solutions for broad or complex requirements with insightful and strategic approaches
• Identifies, defines, and solves strategically important problems: Works with all departments to make critical decisions regarding design and implementation of our back office technology
• Leads initiatives and meetings within the team and functional area: Motivates and empowers teammates to achieve a higher level of performance
• Initiates and facilitates meaningful discussions around complex issues: Influences decision making and prioritization across our digital product and platform teams
• Responsible for making sure that workstations and productivity software is correct, well-architected, secure, and maintainable:
• Lead other team members in supporting the business and users
• Participates in analysis and planning sessions to reduce user friction
• Proficient understanding of workstations, directory services and user software tools
• Mentor other IT Engineers
• Identify and build support for technical initiatives that address ReCharge’s most important needs
• Align your team’s work with ReCharge’s business and engineering priorities to realize meaningful impact
• Improve the overall quality of engineering done on your team and consistently take steps to support the growth and success of your teammates
• Lead in the creation and execution of novel solutions to complex, unbounded technical problems
Competencies
• Engineers at this level will generally be leading experts in at least one competency and expert in one or more others, including leadership
• Exceptional ability to work anywhere in the technical stack:
• Evidence of exposure to architectural patterns of a large, high-scale web businesses
• Strong analytical thinker who has experience with web best practices such as workstation auto-provisioning tools and robust directory service design
• Experience in an iterative approach to back office support combined with the goal of adapting quickly and thinking big
• Excellent organizational, verbal, and written communication skills
• Ability to work remote-first in a rapidly scaling organization
Experience/Credentials/Education
• 6+ years in back office IT Engineering with a focus on workstations and users
• 4+ years experience deploying and managing Enterprise back office technology such as, but not limited to:
• Jamf (OSX), Intune (Windows), Productivity (gSuite), and other core tools (Box/Dropbox, Adobe Suite, Workday, etc.)
• 2+ years in end user support including, but not limited to:
• Directory Services (Google Workspace), SSO (Okta),Enterprise Password Management, RBAC Models, Procurement Support
• Bachelors or MS Degree in Computer Science or related field or equivalent experience
• Experience scaling solutions, demonstrating a mindset of "scalability"
• Prior experience technically leading projects Show more details...
via Greenhouse
schedule_type: Full-time
Overview
The centralized Data and Analytics team at Recharge delivers critical analytic capabilities and insights for Recharge’s business and customers...
As a Senior Data Engineer, you will build scalable data pipelines and infrastructure that power internal business analytics and customer-facing data products. Your work will empower data analysts to derive deeper strategic insights from our data, and will enable developers to build applications
Overview
The centralized Data and Analytics team at Recharge delivers critical analytic capabilities and insights for Recharge’s business and customers...
As a Senior Data Engineer, you will build scalable data pipelines and infrastructure that power internal business analytics and customer-facing data products. Your work will empower data analysts to derive deeper strategic insights from our data, and will enable developers to build applications that surface data insights directly to our merchants.
What you’ll do
• Build data pipeline, ELT and infrastructure solutions to power internal data analytics/science and external, customer-facing data products.
• Create automated monitoring, auditing and alerting processes that ensure data quality and consistency.
• Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models
• Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers
• Seek ways to continually improve the operations, monitoring and performance of the data warehouse
• Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives.
• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
What you’ll bring
• Typically, 5+ years experience in a data engineering related role (Data Engineer, Data Platform Engineer, Analytics Engineer etc) with a track record of building scalable data pipeline, transformation, and platform solutions.
• 3+ years of hands-on experience designing and building data pipelines and models to ingesting, transforming and delivery of large amounts of data, from multiple sources into a Dimensional (Star Schema) Data Warehouse, Data Lake.
• Experience with a variety of data warehouse, data lake and enterprise data management platforms (Snowflake {preferred}, Redshift, databricks, MySQL, Postgres, Oracle, RDS, AWS, GCP)
• Experience building data pipelines, models and infrastructure powering external, customer-facing (in addition to internal business facing) analytics applications.
• Solid grasp to data warehousing methodologies like Kimball and Inmon
• Experience working with a variety of ETL tools. (FiveTran, dbt, Python etc)
• Experience with workflow orchestration management engines such as Airflow & Cloud Composer
• Hands on experience with Data Infra tools like Kubernetes, Docker
• Expert proficiency in SQL
• Strong Python proficiency
• Experience with ML Operations a plus Show more details...
The centralized Data and Analytics team at Recharge delivers critical analytic capabilities and insights for Recharge’s business and customers...
As a Senior Data Engineer, you will build scalable data pipelines and infrastructure that power internal business analytics and customer-facing data products. Your work will empower data analysts to derive deeper strategic insights from our data, and will enable developers to build applications that surface data insights directly to our merchants.
What you’ll do
• Build data pipeline, ELT and infrastructure solutions to power internal data analytics/science and external, customer-facing data products.
• Create automated monitoring, auditing and alerting processes that ensure data quality and consistency.
• Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models
• Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers
• Seek ways to continually improve the operations, monitoring and performance of the data warehouse
• Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives.
• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
What you’ll bring
• Typically, 5+ years experience in a data engineering related role (Data Engineer, Data Platform Engineer, Analytics Engineer etc) with a track record of building scalable data pipeline, transformation, and platform solutions.
• 3+ years of hands-on experience designing and building data pipelines and models to ingesting, transforming and delivery of large amounts of data, from multiple sources into a Dimensional (Star Schema) Data Warehouse, Data Lake.
• Experience with a variety of data warehouse, data lake and enterprise data management platforms (Snowflake {preferred}, Redshift, databricks, MySQL, Postgres, Oracle, RDS, AWS, GCP)
• Experience building data pipelines, models and infrastructure powering external, customer-facing (in addition to internal business facing) analytics applications.
• Solid grasp to data warehousing methodologies like Kimball and Inmon
• Experience working with a variety of ETL tools. (FiveTran, dbt, Python etc)
• Experience with workflow orchestration management engines such as Airflow & Cloud Composer
• Hands on experience with Data Infra tools like Kubernetes, Docker
• Expert proficiency in SQL
• Strong Python proficiency
• Experience with ML Operations a plus Show more details...
via Salary.com
posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
Overview
You will play a critical role in defining our voice and leading our marketing strategies during a time of evolution and growth, as Recharge advances from being the leading subscriptions commerce solution in the market, to defining a new category of Commerce Optimization. This role is an opportunity to be part of a team filled with highly talented individuals who enjoy working together... to empower merchants with powerful tools and insights
Overview
You will play a critical role in defining our voice and leading our marketing strategies during a time of evolution and growth, as Recharge advances from being the leading subscriptions commerce solution in the market, to defining a new category of Commerce Optimization. This role is an opportunity to be part of a team filled with highly talented individuals who enjoy working together... to empower merchants with powerful tools and insights to grow.
While reporting to the CEO, You will own the vision, strategy, and execution of marketing Recharge's evolution to a multi-product, multi-platform future, across all marketing channels; performance, field, partner, product marketing, customer lifecycle marketing, brand, and creative.
What you’ll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Understand the voice and needs of our customers to build and evolve a powerful brand presence with our customers and partners. You will align cross-functional stakeholders on our messaging and strategy to drive a shared vision
• Be the ultimate partner with GTM and Product teams alike to drive marketing for the launch and adoption of multiple product lines; including develop compelling customer messaging across the customer journey of awareness, lead generation, adoption, and cross-sell
• Lead the development of new marketing and growth channels for the company; forward-thinking campaigns that will capture new audiences and re-engage existing merchants
• Empower and enable Sales and Account Management teams with tools and influential messaging to drive acquisition and retention. You will maximize lead generation and web conversion of ecommerce merchants
• You will also partner with our creative and channel leads to develop a content strategy designed to increase engagement, conversion, and retention; including identifying and executing on ecommerce and direct to consumer thought leadership campaigns that help our customers grow
• Evolve reporting and tracking of KPIs to drive success; synthesizing multiple data points to continuously improve efficiency of channels, assets, and processes
• You will lead by example in building great partnerships across all teams at Recharge in order to deliver on our company vision.
• You will instill a culture of collaboration and curiosity with a results-driven mindset, challenging and developing your marketing team to be great leaders.
What you’ll bring
• 15 years of marketing experience in a SaaS marketing capacity (ecommerce preferred)
• 5 years senior management level experience leading teams
• Experience building and delivering successful multi-channel marketing plans across events, performance marketing, ABL, etc.
• Experience developing brand and product positioning within the ecommerce landscape, bridging together consumer data, competitive/trend analysis, and creative vision
• Experience with SEO, digital marketing, content marketing, and social media marketing
• Deep familiarity with typical marketing tech stacks (Salesforce, Drift, Highspot, Metadata, ON24, Mutiny)
• You are an inspirational leader, and a known and respected developer of people
• You lead with curiosity, are a superlative collaborator, bridge builder and partner to multiple stakeholders across the company
• You are highly analytical, with an ability to construct data driven GTM insights and recommendations
• You have strong interpersonal skills, and are comfortable working with executives, developers, sales representatives, and partners alike Show more details...
You will play a critical role in defining our voice and leading our marketing strategies during a time of evolution and growth, as Recharge advances from being the leading subscriptions commerce solution in the market, to defining a new category of Commerce Optimization. This role is an opportunity to be part of a team filled with highly talented individuals who enjoy working together... to empower merchants with powerful tools and insights to grow.
While reporting to the CEO, You will own the vision, strategy, and execution of marketing Recharge's evolution to a multi-product, multi-platform future, across all marketing channels; performance, field, partner, product marketing, customer lifecycle marketing, brand, and creative.
What you’ll do
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Understand the voice and needs of our customers to build and evolve a powerful brand presence with our customers and partners. You will align cross-functional stakeholders on our messaging and strategy to drive a shared vision
• Be the ultimate partner with GTM and Product teams alike to drive marketing for the launch and adoption of multiple product lines; including develop compelling customer messaging across the customer journey of awareness, lead generation, adoption, and cross-sell
• Lead the development of new marketing and growth channels for the company; forward-thinking campaigns that will capture new audiences and re-engage existing merchants
• Empower and enable Sales and Account Management teams with tools and influential messaging to drive acquisition and retention. You will maximize lead generation and web conversion of ecommerce merchants
• You will also partner with our creative and channel leads to develop a content strategy designed to increase engagement, conversion, and retention; including identifying and executing on ecommerce and direct to consumer thought leadership campaigns that help our customers grow
• Evolve reporting and tracking of KPIs to drive success; synthesizing multiple data points to continuously improve efficiency of channels, assets, and processes
• You will lead by example in building great partnerships across all teams at Recharge in order to deliver on our company vision.
• You will instill a culture of collaboration and curiosity with a results-driven mindset, challenging and developing your marketing team to be great leaders.
What you’ll bring
• 15 years of marketing experience in a SaaS marketing capacity (ecommerce preferred)
• 5 years senior management level experience leading teams
• Experience building and delivering successful multi-channel marketing plans across events, performance marketing, ABL, etc.
• Experience developing brand and product positioning within the ecommerce landscape, bridging together consumer data, competitive/trend analysis, and creative vision
• Experience with SEO, digital marketing, content marketing, and social media marketing
• Deep familiarity with typical marketing tech stacks (Salesforce, Drift, Highspot, Metadata, ON24, Mutiny)
• You are an inspirational leader, and a known and respected developer of people
• You lead with curiosity, are a superlative collaborator, bridge builder and partner to multiple stakeholders across the company
• You are highly analytical, with an ability to construct data driven GTM insights and recommendations
• You have strong interpersonal skills, and are comfortable working with executives, developers, sales representatives, and partners alike Show more details...
via Greenhouse
posted_at: 26 days agoschedule_type: Full-time
Overview
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and
Overview
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Partner Marketing Management:
• Develop and execute partner marketing strategies to drive revenue and achieve business objectives.
• Manage Partner Marketing Managers.
• Collaborate with partners to co-create joint marketing initiatives and campaigns.
• Leverage partner relationships to increase brand visibility and market reach.
• Monitor and analyze partner marketing performance and provide recommendations for optimization.
• Customer Community Engagement
• Manage a Community Engagement Manager to develop and execute programs to engage our Customer Community including;
• Planning, participating, and hosting intimate events aimed at customer retention and product adoption.
• Foster a sense of belonging and loyalty among customers through effective communication and relationship-building activities.
• Gather customer feedback and insights to inform product development and improve customer satisfaction.
• Events Management:
• Oversee the planning, execution, and management of internal company-owned events, as well as industry events and partner-owned events.
• Manage an Events Manager to ensure successful event logistics, branding, and messaging.
• Identify and pursue speaking and sponsorship opportunities at relevant industry conferences and trade shows.
• Stakeholder and Cross Functional Management:
• Understand the requirements and expectations of the executive team and align marketing initiatives accordingly.
• Regularly communicate marketing plans, progress, and results to stakeholders.
• Continuously adapt and iterate go-to-market strategies based on business needs and evolving market trends.
• Collaborate with Marketing to align with the company strategy, brand, messaging, and product roadmap.
• Collaborate with Finance to measure ROI.
• Collaborate with Partnerships to align with the partner program and support priority partners.
• Collaborate with Account Management and Sales to determine customers and prospects to include in events and initiatives.
• Team Management:
• Manage a team of dedicated professionals, including Partner Marketing Managers, Community Engagement Manager, and Events Manager.
• Provide guidance, mentorship, and support to team members to ensure their professional growth and development.
What you’ll bring:
• 7+ years experience in Partner Management, Business Development, or Channel Management in a SaaS, payments, fintech, or ecommerce company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in partner marketing, customer community engagement, and event management within the technology industry.
• Strong understanding of Ecommerce SaaS business models and ecosystems.
• Excellent stakeholder management skills with the ability to align strategies to business objectives.
• Strong interpersonal skills, and are comfortable working with executives, developers, sales and account management, and partners alike.
• Strong analytical and problem-solving skills to measure and optimize marketing efforts.
• Exceptional project management, communication, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for building a mutually beneficial and interdependent ecosystem that drives exponential growth.
• Willingness to travel for events 50% domestically, and to the UK and Canada.
• A strong aptitude for software usage to support planning, communication, and education such as Salesforce CRM, Monday (project management), ON24 (webinar platform), Splash (event management).
• Ability to work remote-first in a rapidly scaling organization.
This is an exciting opportunity for a strategic marketer who thrives on building relationships, driving growth, and making a significant impact within an innovative Ecommerce SaaS technology company. If you lead with curiosity, are a great collaborator, love helping business grow and you are passionate about collaborative marketing, customer engagement, and creating a thriving ecosystem, we would love to hear from you Show more details...
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Partner Marketing Management:
• Develop and execute partner marketing strategies to drive revenue and achieve business objectives.
• Manage Partner Marketing Managers.
• Collaborate with partners to co-create joint marketing initiatives and campaigns.
• Leverage partner relationships to increase brand visibility and market reach.
• Monitor and analyze partner marketing performance and provide recommendations for optimization.
• Customer Community Engagement
• Manage a Community Engagement Manager to develop and execute programs to engage our Customer Community including;
• Planning, participating, and hosting intimate events aimed at customer retention and product adoption.
• Foster a sense of belonging and loyalty among customers through effective communication and relationship-building activities.
• Gather customer feedback and insights to inform product development and improve customer satisfaction.
• Events Management:
• Oversee the planning, execution, and management of internal company-owned events, as well as industry events and partner-owned events.
• Manage an Events Manager to ensure successful event logistics, branding, and messaging.
• Identify and pursue speaking and sponsorship opportunities at relevant industry conferences and trade shows.
• Stakeholder and Cross Functional Management:
• Understand the requirements and expectations of the executive team and align marketing initiatives accordingly.
• Regularly communicate marketing plans, progress, and results to stakeholders.
• Continuously adapt and iterate go-to-market strategies based on business needs and evolving market trends.
• Collaborate with Marketing to align with the company strategy, brand, messaging, and product roadmap.
• Collaborate with Finance to measure ROI.
• Collaborate with Partnerships to align with the partner program and support priority partners.
• Collaborate with Account Management and Sales to determine customers and prospects to include in events and initiatives.
• Team Management:
• Manage a team of dedicated professionals, including Partner Marketing Managers, Community Engagement Manager, and Events Manager.
• Provide guidance, mentorship, and support to team members to ensure their professional growth and development.
What you’ll bring:
• 7+ years experience in Partner Management, Business Development, or Channel Management in a SaaS, payments, fintech, or ecommerce company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in partner marketing, customer community engagement, and event management within the technology industry.
• Strong understanding of Ecommerce SaaS business models and ecosystems.
• Excellent stakeholder management skills with the ability to align strategies to business objectives.
• Strong interpersonal skills, and are comfortable working with executives, developers, sales and account management, and partners alike.
• Strong analytical and problem-solving skills to measure and optimize marketing efforts.
• Exceptional project management, communication, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for building a mutually beneficial and interdependent ecosystem that drives exponential growth.
• Willingness to travel for events 50% domestically, and to the UK and Canada.
• A strong aptitude for software usage to support planning, communication, and education such as Salesforce CRM, Monday (project management), ON24 (webinar platform), Splash (event management).
• Ability to work remote-first in a rapidly scaling organization.
This is an exciting opportunity for a strategic marketer who thrives on building relationships, driving growth, and making a significant impact within an innovative Ecommerce SaaS technology company. If you lead with curiosity, are a great collaborator, love helping business grow and you are passionate about collaborative marketing, customer engagement, and creating a thriving ecosystem, we would love to hear from you Show more details...
via Salary.com
posted_at: 23 days agoschedule_type: Full-timework_from_home: 1
Overview
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and
Overview
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Partner Marketing Management:
• Develop and execute partner marketing strategies to drive revenue and achieve business objectives.
• Manage Partner Marketing Managers.
• Collaborate with partners to co-create joint marketing initiatives and campaigns.
• Leverage partner relationships to increase brand visibility and market reach.
• Monitor and analyze partner marketing performance and provide recommendations for optimization.
• Customer Community Engagement
• Manage a Community Engagement Manager to develop and execute programs to engage our Customer Community including;
• Planning, participating, and hosting intimate events aimed at customer retention and product adoption.
• Foster a sense of belonging and loyalty among customers through effective communication and relationship-building activities.
• Gather customer feedback and insights to inform product development and improve customer satisfaction.
• Events Management:
• Oversee the planning, execution, and management of internal company-owned events, as well as industry events and partner-owned events.
• Manage an Events Manager to ensure successful event logistics, branding, and messaging.
• Identify and pursue speaking and sponsorship opportunities at relevant industry conferences and trade shows.
• Stakeholder and Cross Functional Management:
• Understand the requirements and expectations of the executive team and align marketing initiatives accordingly.
• Regularly communicate marketing plans, progress, and results to stakeholders.
• Continuously adapt and iterate go-to-market strategies based on business needs and evolving market trends.
• Collaborate with Marketing to align with the company strategy, brand, messaging, and product roadmap.
• Collaborate with Finance to measure ROI.
• Collaborate with Partnerships to align with the partner program and support priority partners.
• Collaborate with Account Management and Sales to determine customers and prospects to include in events and initiatives.
• Team Management:
• Manage a team of dedicated professionals, including Partner Marketing Managers, Community Engagement Manager, and Events Manager.
• Provide guidance, mentorship, and support to team members to ensure their professional growth and development.
What you’ll bring:
• 7 years experience in Partner Management, Business Development, or Channel Management in a SaaS, payments, fintech, or ecommerce company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in partner marketing, customer community engagement, and event management within the technology industry.
• Strong understanding of Ecommerce SaaS business models and ecosystems.
• Excellent stakeholder management skills with the ability to align strategies to business objectives.
• Strong interpersonal skills, and are comfortable working with executives, developers, sales and account management, and partners alike.
• Strong analytical and problem-solving skills to measure and optimize marketing efforts.
• Exceptional project management, communication, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for building a mutually beneficial and interdependent ecosystem that drives exponential growth.
• Willingness to travel for events 50% domestically, and to the UK and Canada.
• A strong aptitude for software usage to support planning, communication, and education such as Salesforce CRM, Monday (project management), ON24 (webinar platform), Splash (event management).
• Ability to work remote-first in a rapidly scaling organization.
This is an exciting opportunity for a strategic marketer who thrives on building relationships, driving growth, and making a significant impact within an innovative Ecommerce SaaS technology company. If you lead with curiosity, are a great collaborator, love helping business grow and you are passionate about collaborative marketing, customer engagement, and creating a thriving ecosystem, we would love to hear from you Show more details...
We are seeking a highly motivated and strategic Ecosystem Marketing Director to join our team at Recharge. In this role, you will be responsible for managing Partner Marketing, Customer Community engagement, and events. Your primary objective will be to develop and execute effective go-to-market initiatives that foster collaboration, engagement, and growth within our ecosystem of... partners and customers.
What you'll do:
• Live by and champion our values: #day-one, #ownership, #empathy, #humility
• Partner Marketing Management:
• Develop and execute partner marketing strategies to drive revenue and achieve business objectives.
• Manage Partner Marketing Managers.
• Collaborate with partners to co-create joint marketing initiatives and campaigns.
• Leverage partner relationships to increase brand visibility and market reach.
• Monitor and analyze partner marketing performance and provide recommendations for optimization.
• Customer Community Engagement
• Manage a Community Engagement Manager to develop and execute programs to engage our Customer Community including;
• Planning, participating, and hosting intimate events aimed at customer retention and product adoption.
• Foster a sense of belonging and loyalty among customers through effective communication and relationship-building activities.
• Gather customer feedback and insights to inform product development and improve customer satisfaction.
• Events Management:
• Oversee the planning, execution, and management of internal company-owned events, as well as industry events and partner-owned events.
• Manage an Events Manager to ensure successful event logistics, branding, and messaging.
• Identify and pursue speaking and sponsorship opportunities at relevant industry conferences and trade shows.
• Stakeholder and Cross Functional Management:
• Understand the requirements and expectations of the executive team and align marketing initiatives accordingly.
• Regularly communicate marketing plans, progress, and results to stakeholders.
• Continuously adapt and iterate go-to-market strategies based on business needs and evolving market trends.
• Collaborate with Marketing to align with the company strategy, brand, messaging, and product roadmap.
• Collaborate with Finance to measure ROI.
• Collaborate with Partnerships to align with the partner program and support priority partners.
• Collaborate with Account Management and Sales to determine customers and prospects to include in events and initiatives.
• Team Management:
• Manage a team of dedicated professionals, including Partner Marketing Managers, Community Engagement Manager, and Events Manager.
• Provide guidance, mentorship, and support to team members to ensure their professional growth and development.
What you’ll bring:
• 7 years experience in Partner Management, Business Development, or Channel Management in a SaaS, payments, fintech, or ecommerce company.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in partner marketing, customer community engagement, and event management within the technology industry.
• Strong understanding of Ecommerce SaaS business models and ecosystems.
• Excellent stakeholder management skills with the ability to align strategies to business objectives.
• Strong interpersonal skills, and are comfortable working with executives, developers, sales and account management, and partners alike.
• Strong analytical and problem-solving skills to measure and optimize marketing efforts.
• Exceptional project management, communication, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for building a mutually beneficial and interdependent ecosystem that drives exponential growth.
• Willingness to travel for events 50% domestically, and to the UK and Canada.
• A strong aptitude for software usage to support planning, communication, and education such as Salesforce CRM, Monday (project management), ON24 (webinar platform), Splash (event management).
• Ability to work remote-first in a rapidly scaling organization.
This is an exciting opportunity for a strategic marketer who thrives on building relationships, driving growth, and making a significant impact within an innovative Ecommerce SaaS technology company. If you lead with curiosity, are a great collaborator, love helping business grow and you are passionate about collaborative marketing, customer engagement, and creating a thriving ecosystem, we would love to hear from you Show more details...
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