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Most recent job postings at rmupdate
via Talent.com
posted_at: 2 days agoschedule_type: Full-time
Job Description :
A. Sourcing and Business Generation1. Business scoping of geographical market for farming and rural community2. Sourcing proposals from individual farmers / Co-operative societies / Rural Mandis & Markets / Kissan Clubs / Farmer Producer Organizations etc...
3. Conducting marketing activities for generating new business4. Work on productivity benchmarksB. Market Update and Change in Product / Processes 1.
To keep an update with
Job Description :
A. Sourcing and Business Generation1. Business scoping of geographical market for farming and rural community2. Sourcing proposals from individual farmers / Co-operative societies / Rural Mandis & Markets / Kissan Clubs / Farmer Producer Organizations etc...
3. Conducting marketing activities for generating new business4. Work on productivity benchmarksB. Market Update and Change in Product / Processes 1.
To keep an update with respect to market requirement, competition and customer banking behavior.2. To understand the changing dynamics in the market and propose amendments in various product offerings.
3. To keep abreast of changes in State Government laws and policies.C. Relationship Building and Maintenance1. To liaison with new and existing customers for relationships.
2. To be in touch with agro centers / rural mandis / Rural markets / Kisan clubs for maintaining and deepening existing relationships.
3. Addressing complaints received from customers within stipulated TAT.D. Delinquency / Rotation & Recovery / Housekeeping1.
To work towards minimal delinquency in portfolio.2. Follow-up with customers for recovery. 3. To monitor rotation of accounts4.
To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. 5. To support legal and remedial team for legal actions6.
To work towards keeping Housekeeping parameters under control. E. Farmer Education and Capacity Building1. To conduct village level farmer meetings and educate farmers on various products offered by bank2.
3. To educate farmers about debt waivers, crop insurance & government subsidies. F. Increased penetration and cross sell1.
Cross sell of other assets and liability products2. Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc.
G. Training and Development of SO / HBL1. To utilize the sales resources (HBL / SO) for optimal sales support.2. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing.
3. To monitor performance and counseling them for deliveryH. Relationship with Retail Branches and Other Stake holders1. Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items.
2. To coordinate with Remedial team for NPA cases and work towards recovery of the same3. To coordinate with the local Operations team for disbursement4.
Liaise with RBB team for activation of branches for KGC business & for providing best services to customers5. To liaise with Business Correspondents (BCs) for new & existing customer relationships
Skills
1. Sales and Influencing Skills
2. Banking Product & Process Knowledge
3. Planning and Organizing Skills
4. Communication
5. Knowledge of Competition & Current trends in financial Industry.
Last updated : 2023-07-17 Show more details...
A. Sourcing and Business Generation1. Business scoping of geographical market for farming and rural community2. Sourcing proposals from individual farmers / Co-operative societies / Rural Mandis & Markets / Kissan Clubs / Farmer Producer Organizations etc...
3. Conducting marketing activities for generating new business4. Work on productivity benchmarksB. Market Update and Change in Product / Processes 1.
To keep an update with respect to market requirement, competition and customer banking behavior.2. To understand the changing dynamics in the market and propose amendments in various product offerings.
3. To keep abreast of changes in State Government laws and policies.C. Relationship Building and Maintenance1. To liaison with new and existing customers for relationships.
2. To be in touch with agro centers / rural mandis / Rural markets / Kisan clubs for maintaining and deepening existing relationships.
3. Addressing complaints received from customers within stipulated TAT.D. Delinquency / Rotation & Recovery / Housekeeping1.
To work towards minimal delinquency in portfolio.2. Follow-up with customers for recovery. 3. To monitor rotation of accounts4.
To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. 5. To support legal and remedial team for legal actions6.
To work towards keeping Housekeeping parameters under control. E. Farmer Education and Capacity Building1. To conduct village level farmer meetings and educate farmers on various products offered by bank2.
3. To educate farmers about debt waivers, crop insurance & government subsidies. F. Increased penetration and cross sell1.
Cross sell of other assets and liability products2. Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc.
G. Training and Development of SO / HBL1. To utilize the sales resources (HBL / SO) for optimal sales support.2. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing.
3. To monitor performance and counseling them for deliveryH. Relationship with Retail Branches and Other Stake holders1. Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items.
2. To coordinate with Remedial team for NPA cases and work towards recovery of the same3. To coordinate with the local Operations team for disbursement4.
Liaise with RBB team for activation of branches for KGC business & for providing best services to customers5. To liaise with Business Correspondents (BCs) for new & existing customer relationships
Skills
1. Sales and Influencing Skills
2. Banking Product & Process Knowledge
3. Planning and Organizing Skills
4. Communication
5. Knowledge of Competition & Current trends in financial Industry.
Last updated : 2023-07-17 Show more details...
via ZipRecruiter
posted_at: 12 days agoschedule_type: Full-time
We are ROSE!
The Rose Academies are public charter schools the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students...
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in the academics so students will have the skills necessary for post-secondary success. Our curriculum includes how to learn strategies and techniques
We are ROSE!
The Rose Academies are public charter schools the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students...
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in the academics so students will have the skills necessary for post-secondary success. Our curriculum includes how to learn strategies and techniques giving students control of their educational future.
Job Summary
The ROSE Team is looking for a Director of Special Education.
Salary $65,000 - $75,000 DOE
Location
3686 W. Orange Grove Ste. 192, Tucson, AZ.
Essential Job Functions
· Develops and supervises implementation of work-plan for SPED Department.
· Provides monthly compliance and program updates to Superintendent.
· Schedules and implements ongoing monitoring activities, progress meetings, and evaluations.
· Attends annual trainings to remain current with all state and federal regulations.
· Ensure compliance with all Exceptional Student Services (ESS) and federal compliance guidelines.
· Monitors all compliance audits and determines priorities for SPED compliance activities.
· Notify schools for non-compliant activity by providing updates for new compliance issues; notifies specific areas/ form completions which are out of compliance.
· Reviewing and audit SPED staff drafts of SPED paperwork.
· Drafts and conducts Manifestation Determinations as needed.
· Drafts all SPED and 504 paperwork as needed.
Education Requirements
· Master’s Degree
· SPED Certification or endorsement required. In lieu of certification or endorsement, we will consider candidates who already possess a teaching certificate or have 3 years of teaching experience.
· IVP Fingerprint Clearance Card
Benefits Package
· Employer pays a portion towards your single healthcare coverage
· Dental insurance
· Vision Insurance
· $15,000.00 Life Insurance paid solely by Rose
· AFLAC
· Pet Insurance
· Long-Term Disability
Visit our website at go2rose.com
ROSE is an equal opportunity employer, committed to the strength of a diverse workplace.
Company DescriptionCome work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years Show more details...
The Rose Academies are public charter schools the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students...
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in the academics so students will have the skills necessary for post-secondary success. Our curriculum includes how to learn strategies and techniques giving students control of their educational future.
Job Summary
The ROSE Team is looking for a Director of Special Education.
Salary $65,000 - $75,000 DOE
Location
3686 W. Orange Grove Ste. 192, Tucson, AZ.
Essential Job Functions
· Develops and supervises implementation of work-plan for SPED Department.
· Provides monthly compliance and program updates to Superintendent.
· Schedules and implements ongoing monitoring activities, progress meetings, and evaluations.
· Attends annual trainings to remain current with all state and federal regulations.
· Ensure compliance with all Exceptional Student Services (ESS) and federal compliance guidelines.
· Monitors all compliance audits and determines priorities for SPED compliance activities.
· Notify schools for non-compliant activity by providing updates for new compliance issues; notifies specific areas/ form completions which are out of compliance.
· Reviewing and audit SPED staff drafts of SPED paperwork.
· Drafts and conducts Manifestation Determinations as needed.
· Drafts all SPED and 504 paperwork as needed.
Education Requirements
· Master’s Degree
· SPED Certification or endorsement required. In lieu of certification or endorsement, we will consider candidates who already possess a teaching certificate or have 3 years of teaching experience.
· IVP Fingerprint Clearance Card
Benefits Package
· Employer pays a portion towards your single healthcare coverage
· Dental insurance
· Vision Insurance
· $15,000.00 Life Insurance paid solely by Rose
· AFLAC
· Pet Insurance
· Long-Term Disability
Visit our website at go2rose.com
ROSE is an equal opportunity employer, committed to the strength of a diverse workplace.
Company DescriptionCome work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years Show more details...
via SchoolJobsNearMe.org
posted_at: 11 days agoschedule_type: Full-time
Job Description
Job Description
...
2023-2024 High School Counselors
ROSE Academies are looking for three School Counselors for the 2023-2024SY. The ROSE Academies are a public charter school the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students.
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in academics
Job Description
Job Description
...
2023-2024 High School Counselors
ROSE Academies are looking for three School Counselors for the 2023-2024SY. The ROSE Academies are a public charter school the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students.
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in academics so students will have the skills necessary for post-secondary success. Our curriculum includes how to learn strategies and techniques giving students control of their educational future.
The School Counselor will:
• Contribute to the ROSE Professional Learning Community.
• Help students develop a plan for their academic career that corresponds with their skills and interests.
• Advises students in developing appropriate course choices based on long range plans of study and identified career interests.
• Assist administration and Student Services in monitoring and completing pending graduation paperwork in a timely manner.
• Meeting with seniors once each semester and mailing updates on their graduation status to their parents.
• Helping students develop post-secondary educational plans in accordance with their interests, abilities, and career plans.
• Assisting students with the completion of college admissions applications.
• Coordinate school-wide post-secondary activities.
• Work with administration to improve student efficacy and GRIT.
• Complete the at-risk survey for all students.
• Reviews, evaluates, and maintains students' academic records.
The three counselor positions are as follows:
1. 1 FTE position at Canyon Rose Academy, 2401 S. Wilmot & Canyon Rose Academy East, 8981 E. Tanque Verde Rd.
2. 1 FTE position at Mountain Rose Academy, 3686 W. Orange Grove Rd. & Desert Rose Academy, 326 W. Fort Lowell Rd.
Salary Range: $45,000 - $50,000
Rose Benefits Package
• Employer pays a full coverage towards single healthcare coverage
• Dental insurance
• Vision Insurance
• $15,000.00 Life Insurance paid solely by Rose
• Arizona State Retirement for Past Participants
• AFLAC
• Pet Insurance available
Minimum Requirements/Preferred Qualifications
• A professional educator who holds a valid school counselor certificate issued by the Department of Education
• Master’s Degree or more advanced degree required
• AZ IVP Fingerprint Clearance Card
• Confident & Competent in technology
We are an equal opportunity employer.
Visit us at www.go2rose.com
Company DescriptionCome work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years.
Company Description
Come work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years Show more details...
Job Description
...
2023-2024 High School Counselors
ROSE Academies are looking for three School Counselors for the 2023-2024SY. The ROSE Academies are a public charter school the Tucson community has trusted for over 23 years. We provide an alternative education setting in order to meet the unique demands of our students.
Students at the R.O.S.E.® Academies are part of a unique learning community that fosters growth in academics so students will have the skills necessary for post-secondary success. Our curriculum includes how to learn strategies and techniques giving students control of their educational future.
The School Counselor will:
• Contribute to the ROSE Professional Learning Community.
• Help students develop a plan for their academic career that corresponds with their skills and interests.
• Advises students in developing appropriate course choices based on long range plans of study and identified career interests.
• Assist administration and Student Services in monitoring and completing pending graduation paperwork in a timely manner.
• Meeting with seniors once each semester and mailing updates on their graduation status to their parents.
• Helping students develop post-secondary educational plans in accordance with their interests, abilities, and career plans.
• Assisting students with the completion of college admissions applications.
• Coordinate school-wide post-secondary activities.
• Work with administration to improve student efficacy and GRIT.
• Complete the at-risk survey for all students.
• Reviews, evaluates, and maintains students' academic records.
The three counselor positions are as follows:
1. 1 FTE position at Canyon Rose Academy, 2401 S. Wilmot & Canyon Rose Academy East, 8981 E. Tanque Verde Rd.
2. 1 FTE position at Mountain Rose Academy, 3686 W. Orange Grove Rd. & Desert Rose Academy, 326 W. Fort Lowell Rd.
Salary Range: $45,000 - $50,000
Rose Benefits Package
• Employer pays a full coverage towards single healthcare coverage
• Dental insurance
• Vision Insurance
• $15,000.00 Life Insurance paid solely by Rose
• Arizona State Retirement for Past Participants
• AFLAC
• Pet Insurance available
Minimum Requirements/Preferred Qualifications
• A professional educator who holds a valid school counselor certificate issued by the Department of Education
• Master’s Degree or more advanced degree required
• AZ IVP Fingerprint Clearance Card
• Confident & Competent in technology
We are an equal opportunity employer.
Visit us at www.go2rose.com
Company DescriptionCome work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years.
Company Description
Come work for us! We offer a professional and friendly atmosphere here at ROSE! We have been educating alternative risk students for the last 23 years Show more details...
via Talent.com
posted_at: 4 days agoschedule_type: Full-time
Overview
About RM...
At RM, we are focused on delivering technology and resources to the education sector, supporting schools, teachers and earners, enabling the improvement of education outcomes worldwide.
We work across the industry from pre-school to higher education and professional qualifications, our customers include schools, examination boards, central governments and other professional institutions.
We have a clear purpose to enrich the
Overview
About RM...
At RM, we are focused on delivering technology and resources to the education sector, supporting schools, teachers and earners, enabling the improvement of education outcomes worldwide.
We work across the industry from pre-school to higher education and professional qualifications, our customers include schools, examination boards, central governments and other professional institutions.
We have a clear purpose to enrich the lives of learners worldwide.
At RM Results we are experts in online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels and professional qualifications.
Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.
For over a decade we’ve been partnering with the world’s leading awarding bodies to deliver intuitive, secure and reliable e-marking solutions.
Every year more than a million people around the world get the marks they deserve thanks to RM
The Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team.
It is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders.
The role is focused on successfully owning and managing the delivery of the operational services for live examinations. The Assessment Service Consultant is responsible for the delivery of an examination session or service from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate.
Therefore, the role comes with a significant level of responsibility in these high stakes services.
The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual commitments.
For example, the Assessment Service Consultant will have an operational relationship with their customers and manage the reports and operational service for them, even though the commercial aspects are owned by the Customer Relationship Manager.
Similarly, the Assessment Service Consultant will need to ensure all supplier tasks are completed in accordance with agreed service levels and timescales and when appropriate escalating to the Supplier Management team.
You will work closely with our Customer Relationship Managers to constantly evolve and improve the service we provide, to achieve this you will need both a process and customer / supplier orientated background.
Responsibilities
Delivery
• Responsible for the delivery of the eAssessment / eMarking service from planning through to reconciliation to closure including input into service-based risk management.
• Managing targeted testing for your customer(s), internal RM service readiness planning and ensuring customer readiness plans are complete.
• You will be responsible for managing the service, with key milestones clearly identified and progress tracked.
• Using matrix management, you will need to influence resources outside of your immediate team.
• Support the system users by overseeing the escalation of queries, via investigation and interaction with internal teams or third-party suppliers.
• Oversee the delivery of a consistently high-quality service ensuring all activities that are required are completed within the agreed timelines (e.
g. quality checks, reconciliation activities, incident tickets, service requests).
Be the first point of operational contact with the customer. This will involve ad hoc requests, updates, and initial escalations, as well as contribution to the internal risk and issues register.
Deliver a high level of customer care, providing regular updates and resolving any issues in a timely fashion.
Responsible for the performance of your customer’s service against operational level agreements and contractual service level agreements and act on under-performance.
Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer.
Service Improvement
• Analyse performance to identify CSI opportunities.
• Responsible for internal process improvement activities for your customer(s) and / or team (continual improvement) and contribute to strategic improvement activities.
• Deliver the internal Continual Improvement processes for your customer(s). This should include input from all teams (i.
• Contribute to new service introductions across Operations to ensure best practice across customers.
• Be responsible for the maintenance and delivery of the Continual Service Improvement Plan for your customer(s), liaising with the wider operations teams, Customer Relationship Managers, Solution Architect and Development teams when appropriate.
Experience
This role will have exposure to one or more of the Assessment division’s customers at an operational level. This is a key role enabling the operational delivery of the service.
Central to ensuring the operational delivery of the service is building effective relationships with stakeholders internally within RM and with customers and third-party suppliers.
Internal Relationships
• Customer Relationship Manager responsible for ensuring the contract commitments are delivered to their customer
• Functional Managers (Operations and Suppliers) - responsible for delivering the service
• Functional Teams Helpdesk, Technical Operations, Application Support, Supplier Team in the delivery of the service
• Project Managers and Solution Architects in the delivery of projects and solution development
External
• Customers own the relationship with the operational counterparts, for example Marking Manager or E-marking Manager
• Third Party Suppliers & Partners - own the relationship with operational counterparts, for example Service Delivery Manager
Experience
• Experienced in a customer facing delivery role
• Experienced in the delivery of large-scale operations and time critical services
• Experience of working with and reporting on KPIs, SLAs and OLAs
• Ability to be self-reliant, work under presser and prioritise workloads
Behaviours / Skills
• Experience in a customer facing delivery role
• Experienced in the delivery of large-scale operations and time critical services
• Ability to be self-reliant, work under presser and prioritise workloads
• Demonstrable ability to deliver results meeting KPIs, SLAs and OLAs
• Ability to maintain quality output whilst demonstrating flexibility to changing demands and priorities in a high paced environment
• Demonstrable ability to identify and deliver improvements to products and / or services
• Ability to make informed decisions that directly affects business performance. Displaying good judgement in balancing the needs of the customer and RM
• Excellent written and verbal communication with strong active listening and influencing skills
• Develops reliable professional customer relationships and positions themselves as the operational day to day contact for their customer.
• Demonstrates a commitment to delivering their customer needs.
Knowledge
• Knowledge of service or project management methodologies (e.g. ITIL, PRINCE) would be an advantage
• Industry experience of using MS Excel (vlookups and pivot tables)
• Knowledge of working in a business to business environment
• An appreciation of how a complex operation is managed
What’s in it for you?
As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme.
You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.
At RM we recently introduced My Work Blend @RM which provides office based colleagues with multi location and hybrid working.
As well as your office base you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move.
We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
Options
Last updated : 2023-07-15 Show more details...
About RM...
At RM, we are focused on delivering technology and resources to the education sector, supporting schools, teachers and earners, enabling the improvement of education outcomes worldwide.
We work across the industry from pre-school to higher education and professional qualifications, our customers include schools, examination boards, central governments and other professional institutions.
We have a clear purpose to enrich the lives of learners worldwide.
At RM Results we are experts in online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels and professional qualifications.
Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.
For over a decade we’ve been partnering with the world’s leading awarding bodies to deliver intuitive, secure and reliable e-marking solutions.
Every year more than a million people around the world get the marks they deserve thanks to RM
The Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team.
It is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders.
The role is focused on successfully owning and managing the delivery of the operational services for live examinations. The Assessment Service Consultant is responsible for the delivery of an examination session or service from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate.
Therefore, the role comes with a significant level of responsibility in these high stakes services.
The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual commitments.
For example, the Assessment Service Consultant will have an operational relationship with their customers and manage the reports and operational service for them, even though the commercial aspects are owned by the Customer Relationship Manager.
Similarly, the Assessment Service Consultant will need to ensure all supplier tasks are completed in accordance with agreed service levels and timescales and when appropriate escalating to the Supplier Management team.
You will work closely with our Customer Relationship Managers to constantly evolve and improve the service we provide, to achieve this you will need both a process and customer / supplier orientated background.
Responsibilities
Delivery
• Responsible for the delivery of the eAssessment / eMarking service from planning through to reconciliation to closure including input into service-based risk management.
• Managing targeted testing for your customer(s), internal RM service readiness planning and ensuring customer readiness plans are complete.
• You will be responsible for managing the service, with key milestones clearly identified and progress tracked.
• Using matrix management, you will need to influence resources outside of your immediate team.
• Support the system users by overseeing the escalation of queries, via investigation and interaction with internal teams or third-party suppliers.
• Oversee the delivery of a consistently high-quality service ensuring all activities that are required are completed within the agreed timelines (e.
g. quality checks, reconciliation activities, incident tickets, service requests).
Be the first point of operational contact with the customer. This will involve ad hoc requests, updates, and initial escalations, as well as contribution to the internal risk and issues register.
Deliver a high level of customer care, providing regular updates and resolving any issues in a timely fashion.
Responsible for the performance of your customer’s service against operational level agreements and contractual service level agreements and act on under-performance.
Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer.
Service Improvement
• Analyse performance to identify CSI opportunities.
• Responsible for internal process improvement activities for your customer(s) and / or team (continual improvement) and contribute to strategic improvement activities.
• Deliver the internal Continual Improvement processes for your customer(s). This should include input from all teams (i.
• Contribute to new service introductions across Operations to ensure best practice across customers.
• Be responsible for the maintenance and delivery of the Continual Service Improvement Plan for your customer(s), liaising with the wider operations teams, Customer Relationship Managers, Solution Architect and Development teams when appropriate.
Experience
This role will have exposure to one or more of the Assessment division’s customers at an operational level. This is a key role enabling the operational delivery of the service.
Central to ensuring the operational delivery of the service is building effective relationships with stakeholders internally within RM and with customers and third-party suppliers.
Internal Relationships
• Customer Relationship Manager responsible for ensuring the contract commitments are delivered to their customer
• Functional Managers (Operations and Suppliers) - responsible for delivering the service
• Functional Teams Helpdesk, Technical Operations, Application Support, Supplier Team in the delivery of the service
• Project Managers and Solution Architects in the delivery of projects and solution development
External
• Customers own the relationship with the operational counterparts, for example Marking Manager or E-marking Manager
• Third Party Suppliers & Partners - own the relationship with operational counterparts, for example Service Delivery Manager
Experience
• Experienced in a customer facing delivery role
• Experienced in the delivery of large-scale operations and time critical services
• Experience of working with and reporting on KPIs, SLAs and OLAs
• Ability to be self-reliant, work under presser and prioritise workloads
Behaviours / Skills
• Experience in a customer facing delivery role
• Experienced in the delivery of large-scale operations and time critical services
• Ability to be self-reliant, work under presser and prioritise workloads
• Demonstrable ability to deliver results meeting KPIs, SLAs and OLAs
• Ability to maintain quality output whilst demonstrating flexibility to changing demands and priorities in a high paced environment
• Demonstrable ability to identify and deliver improvements to products and / or services
• Ability to make informed decisions that directly affects business performance. Displaying good judgement in balancing the needs of the customer and RM
• Excellent written and verbal communication with strong active listening and influencing skills
• Develops reliable professional customer relationships and positions themselves as the operational day to day contact for their customer.
• Demonstrates a commitment to delivering their customer needs.
Knowledge
• Knowledge of service or project management methodologies (e.g. ITIL, PRINCE) would be an advantage
• Industry experience of using MS Excel (vlookups and pivot tables)
• Knowledge of working in a business to business environment
• An appreciation of how a complex operation is managed
What’s in it for you?
As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme.
You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.
At RM we recently introduced My Work Blend @RM which provides office based colleagues with multi location and hybrid working.
As well as your office base you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move.
We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
Options
Last updated : 2023-07-15 Show more details...
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