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roadscholar
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EncryptedSite is Encrypted
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CountryHosted in Sweden
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Latitude\Longitude59.3247 / 18.056 Google Map
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Traffic rank#83,278 Site Rank
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Site age22 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#83,278
#83,278
Site age
22 yrs
22 yrs
Location
Sweden
Sweden
Popular Questions for roadscholar
Newest job postings for roadscholar
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position plays an important role in the Participant Experience (PX) department by managing the participant communication strategy and contributing to complex projects that support the organization’s overall strategic objectives. While building and maintaining communication workflows, the Specialist actively identifies any negative trends and escalates any policies, practices and touch points that may negatively impact participants’ experiences.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $50,000 - $55,000.
You Will...
• Develop and maintain a high level of competency in Customer Communication tools, including Inspire Designer, Inspire Automation, and Quadient Cloud
• Utilize Inspire Designer, Inspire Automation, and Quadient Cloud to create and deploy participant emails and automations
• Manage library of existing email templates and create and automate future email templates.
• Lead and contribute to QA and UAT plans including identifying and resolving bugs, as well as flagging experiential concerns
• Lead and contribute to business requirements sessions with Road Scholar’s Marketing department for automated participant communications, ensuring the participant experience is at the forefront of decision-making
• Lead and contribute to creative sessions with Road Scholar’s Participant Experience and Marketing departments, offering thoughtful solutions that result in an improved participant experience at each journey touchpoint
• Maintain high-quality resource pages that will be used for training staff across the organization on our participant’s communication journey and strategy
• Identify and address technical system troubleshooting post-deployment and ongoing maintenance of communications, as business and participant needs dictate
• Monitor feedback from participants via case replies and contribute thoughtful solutions to improve their experience
• Safeguard all confidential business and customer information and adhere to all security policies.
You Need...
• Must have an aptitude for technology, computing, and file management
• Excellent troubleshooting, analytical, and problem solving skills, the ability to manage multiple projects under strict timelines
• Detail oriented, with a high sense of urgency, accuracy, and quality
• Be self-directed and motivated, continuously looking for ways to improve participant experience, system functions, and communication strategy.
• General knowledge of common Customer Communication Management frameworks and systems.
• Experience with Quadient/Inspire Designer and Automation is a plus
• Eager to learn and utilize resources, and the ability to absorb information quickly.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to convey technical concepts to technical and nontechnical audiences at various hierarchical levels
• Experience with scripting and HTML code is a plus
Education and Experience:
• Bachelor’s Degree or equivalent experience required
• 3 years related experience in a customer focused role, call/contact center preferred
• Extremely organized; demonstrated speed, quality and accuracy with high-volume data
• Outstanding writing ability and professional verbal, phone and email communication skills
• Excellent office skills with the ability to retain, organize and access large amounts of information
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position plays an important role in the Participant Experience (PX) department by managing the participant communication strategy and contributing to complex projects that support the organization’s overall strategic objectives. While building and maintaining communication workflows, the Specialist actively identifies any negative trends and escalates any policies, practices and touch points that may negatively impact participants’ experiences.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $50,000 - $55,000.
You Will...
• Develop and maintain a high level of competency in Customer Communication tools, including Inspire Designer, Inspire Automation, and Quadient Cloud
• Utilize Inspire Designer, Inspire Automation, and Quadient Cloud to create and deploy participant emails and automations
• Manage library of existing email templates and create and automate future email templates.
• Lead and contribute to QA and UAT plans including identifying and resolving bugs, as well as flagging experiential concerns
• Lead and contribute to business requirements sessions with Road Scholar’s Marketing department for automated participant communications, ensuring the participant experience is at the forefront of decision-making
• Lead and contribute to creative sessions with Road Scholar’s Participant Experience and Marketing departments, offering thoughtful solutions that result in an improved participant experience at each journey touchpoint
• Maintain high-quality resource pages that will be used for training staff across the organization on our participant’s communication journey and strategy
• Identify and address technical system troubleshooting post-deployment and ongoing maintenance of communications, as business and participant needs dictate
• Monitor feedback from participants via case replies and contribute thoughtful solutions to improve their experience
• Safeguard all confidential business and customer information and adhere to all security policies.
You Need...
• Must have an aptitude for technology, computing, and file management
• Excellent troubleshooting, analytical, and problem solving skills, the ability to manage multiple projects under strict timelines
• Detail oriented, with a high sense of urgency, accuracy, and quality
• Be self-directed and motivated, continuously looking for ways to improve participant experience, system functions, and communication strategy.
• General knowledge of common Customer Communication Management frameworks and systems.
• Experience with Quadient/Inspire Designer and Automation is a plus
• Eager to learn and utilize resources, and the ability to absorb information quickly.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to convey technical concepts to technical and nontechnical audiences at various hierarchical levels
• Experience with scripting and HTML code is a plus
Education and Experience:
• Bachelor’s Degree or equivalent experience required
• 3 years related experience in a customer focused role, call/contact center preferred
• Extremely organized; demonstrated speed, quality and accuracy with high-volume data
• Outstanding writing ability and professional verbal, phone and email communication skills
• Excellent office skills with the ability to retain, organize and access large amounts of information
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via Salary.com
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product lines – International, North America, and Afloat. This role includes ongoing day-to-day administrative responsibilities and group leader support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized and consistent policy and procedures for operations teams and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.00 per hour.
You will…
• Support Group Leader Resources in training new Group Leaders and serving as a resource to the team
• Write, send and track Program Assignment Agreement to all scheduled GL's
• Order branding kits and rack Group Leader credit cards to ensure all Group Leaders have an active, valid card
• Send and track post program feedback survey link. Send summary to Operations Teams
• Assist with Zoom and other software during all training sessions.
• Keep GL database updated with contact info/availability etc.
• Review hours entered by GL in UKG, assign the corresponding role/pay rate based on the weekly spreadsheet; escalate any additional hours for review.
• Other projects and responsibilities as determined by the Manager, Program Administration
You Need…
• Experience in a busy office environment required; some experience in the travel industry or educational field preferred
• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
• Polished verbal, phone, written and email communicator; service-oriented approach
• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
• Desire to build knowledge of Road Scholar program destinations
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product lines – International, North America, and Afloat. This role includes ongoing day-to-day administrative responsibilities and group leader support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized and consistent policy and procedures for operations teams and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.00 per hour.
You will…
• Support Group Leader Resources in training new Group Leaders and serving as a resource to the team
• Write, send and track Program Assignment Agreement to all scheduled GL's
• Order branding kits and rack Group Leader credit cards to ensure all Group Leaders have an active, valid card
• Send and track post program feedback survey link. Send summary to Operations Teams
• Assist with Zoom and other software during all training sessions.
• Keep GL database updated with contact info/availability etc.
• Review hours entered by GL in UKG, assign the corresponding role/pay rate based on the weekly spreadsheet; escalate any additional hours for review.
• Other projects and responsibilities as determined by the Manager, Program Administration
You Need…
• Experience in a busy office environment required; some experience in the travel industry or educational field preferred
• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
• Polished verbal, phone, written and email communicator; service-oriented approach
• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
• Desire to build knowledge of Road Scholar program destinations
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timesalary: 22 an hourwork_from_home: 1
The Air Booking Coordinator is responsible for working with domestic and international participants to book air travel to/from program destination. Providing excellent customer service in a team structure you will resolve customer’s needs, issues and finalize air arrangements. The coordinator will become experts in policy and procedure and make situation decisions based on the need of the... participant and the organization.
Road Scholar offers
The Air Booking Coordinator is responsible for working with domestic and international participants to book air travel to/from program destination. Providing excellent customer service in a team structure you will resolve customer’s needs, issues and finalize air arrangements. The coordinator will become experts in policy and procedure and make situation decisions based on the need of the... participant and the organization.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $22.00 per hour.
Essential Functions
• Sell a variety of travel options including domestic air, international, negotiated and block space air. Qualifies calls and provides the best schedules and pricing for customers to enable first call resolution.
• Manage inbound and outbound participant calls.
• Create preliminary itineraries for all TCA enrollments.
• Handles airline schedule changes following each airlines guidelines.
• Resolves flights changes during world events, weather or airline strikes.
• Assist participants on our Emergency Line as needed to resolve situation.
• Promote additional services for custom air participants, hotel and upgrades. Education the participant on the benefits of our competitive upgrade offers.
• Match and fulfill customer needs; effective closing skills, solid judgment and understanding of company/airline policy.
• Make sound business decisions based on situational events with a strong focus on customer satisfaction, creating a culture of participants who are promoters of the Road Scholar brand.
• Foster relationships with Road Scholar participants through active listening and engagement.
• Navigate various computer applications, use your search engine skills and toggle between applications while on the phone.
• Satisfies or exceeds Travel Services performance standards in accordance with goals, objectives and metrics.
• Educate customers with sound solutions-- increase air on enrollments and enhance customer experience.
• Takes ownership of customer interaction and experience.
Education and Experience
• Bachelor's degree preferred and/or comparable experience preferred.
• Excellent communication, decision making, persuasion and closing skills a must!
• 1-2 years’ experience with Air Travel preferred.
• Demonstrated sales and customer service skills, including negotiation, closing capabilities and solid knowledge of airline negotiated fares.
• Strong team contributor; ability and willingness to work hard to achieve team objectives.
• Results driven-- Enthusiastic, motivated, self-starters.
• Strong CRM and computer skills, with a capacity to learn new systems; Amadeus or airline GDS a plus.
• Ability to thrive in change while maintaining consistency in a fast paced environment.
• Solid written or and oral communication skills.
• The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $22.00 per hour.
Essential Functions
• Sell a variety of travel options including domestic air, international, negotiated and block space air. Qualifies calls and provides the best schedules and pricing for customers to enable first call resolution.
• Manage inbound and outbound participant calls.
• Create preliminary itineraries for all TCA enrollments.
• Handles airline schedule changes following each airlines guidelines.
• Resolves flights changes during world events, weather or airline strikes.
• Assist participants on our Emergency Line as needed to resolve situation.
• Promote additional services for custom air participants, hotel and upgrades. Education the participant on the benefits of our competitive upgrade offers.
• Match and fulfill customer needs; effective closing skills, solid judgment and understanding of company/airline policy.
• Make sound business decisions based on situational events with a strong focus on customer satisfaction, creating a culture of participants who are promoters of the Road Scholar brand.
• Foster relationships with Road Scholar participants through active listening and engagement.
• Navigate various computer applications, use your search engine skills and toggle between applications while on the phone.
• Satisfies or exceeds Travel Services performance standards in accordance with goals, objectives and metrics.
• Educate customers with sound solutions-- increase air on enrollments and enhance customer experience.
• Takes ownership of customer interaction and experience.
Education and Experience
• Bachelor's degree preferred and/or comparable experience preferred.
• Excellent communication, decision making, persuasion and closing skills a must!
• 1-2 years’ experience with Air Travel preferred.
• Demonstrated sales and customer service skills, including negotiation, closing capabilities and solid knowledge of airline negotiated fares.
• Strong team contributor; ability and willingness to work hard to achieve team objectives.
• Results driven-- Enthusiastic, motivated, self-starters.
• Strong CRM and computer skills, with a capacity to learn new systems; Amadeus or airline GDS a plus.
• Ability to thrive in change while maintaining consistency in a fast paced environment.
• Solid written or and oral communication skills.
• The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
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