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Most recent job postings at roadscholar
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position plays an important role in the Participant Experience (PX) department by managing the participant communication strategy and contributing to complex projects that support the organization’s overall strategic objectives. While building and maintaining communication workflows, the Specialist actively identifies any negative trends and escalates any policies, practices and touch points that may negatively impact participants’ experiences.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $50,000 - $55,000.
You Will...
• Develop and maintain a high level of competency in Customer Communication tools, including Inspire Designer, Inspire Automation, and Quadient Cloud
• Utilize Inspire Designer, Inspire Automation, and Quadient Cloud to create and deploy participant emails and automations
• Manage library of existing email templates and create and automate future email templates.
• Lead and contribute to QA and UAT plans including identifying and resolving bugs, as well as flagging experiential concerns
• Lead and contribute to business requirements sessions with Road Scholar’s Marketing department for automated participant communications, ensuring the participant experience is at the forefront of decision-making
• Lead and contribute to creative sessions with Road Scholar’s Participant Experience and Marketing departments, offering thoughtful solutions that result in an improved participant experience at each journey touchpoint
• Maintain high-quality resource pages that will be used for training staff across the organization on our participant’s communication journey and strategy
• Identify and address technical system troubleshooting post-deployment and ongoing maintenance of communications, as business and participant needs dictate
• Monitor feedback from participants via case replies and contribute thoughtful solutions to improve their experience
• Safeguard all confidential business and customer information and adhere to all security policies.
You Need...
• Must have an aptitude for technology, computing, and file management
• Excellent troubleshooting, analytical, and problem solving skills, the ability to manage multiple projects under strict timelines
• Detail oriented, with a high sense of urgency, accuracy, and quality
• Be self-directed and motivated, continuously looking for ways to improve participant experience, system functions, and communication strategy.
• General knowledge of common Customer Communication Management frameworks and systems.
• Experience with Quadient/Inspire Designer and Automation is a plus
• Eager to learn and utilize resources, and the ability to absorb information quickly.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to convey technical concepts to technical and nontechnical audiences at various hierarchical levels
• Experience with scripting and HTML code is a plus
Education and Experience:
• Bachelor’s Degree or equivalent experience required
• 3 years related experience in a customer focused role, call/contact center preferred
• Extremely organized; demonstrated speed, quality and accuracy with high-volume data
• Outstanding writing ability and professional verbal, phone and email communication skills
• Excellent office skills with the ability to retain, organize and access large amounts of information
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
The CCM Specialist, Participant Experience is responsible for creating and deploying all participant communications through our... Customer Communication Management tool. This position plays an important role in the Participant Experience (PX) department by managing the participant communication strategy and contributing to complex projects that support the organization’s overall strategic objectives. While building and maintaining communication workflows, the Specialist actively identifies any negative trends and escalates any policies, practices and touch points that may negatively impact participants’ experiences.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $50,000 - $55,000.
You Will...
• Develop and maintain a high level of competency in Customer Communication tools, including Inspire Designer, Inspire Automation, and Quadient Cloud
• Utilize Inspire Designer, Inspire Automation, and Quadient Cloud to create and deploy participant emails and automations
• Manage library of existing email templates and create and automate future email templates.
• Lead and contribute to QA and UAT plans including identifying and resolving bugs, as well as flagging experiential concerns
• Lead and contribute to business requirements sessions with Road Scholar’s Marketing department for automated participant communications, ensuring the participant experience is at the forefront of decision-making
• Lead and contribute to creative sessions with Road Scholar’s Participant Experience and Marketing departments, offering thoughtful solutions that result in an improved participant experience at each journey touchpoint
• Maintain high-quality resource pages that will be used for training staff across the organization on our participant’s communication journey and strategy
• Identify and address technical system troubleshooting post-deployment and ongoing maintenance of communications, as business and participant needs dictate
• Monitor feedback from participants via case replies and contribute thoughtful solutions to improve their experience
• Safeguard all confidential business and customer information and adhere to all security policies.
You Need...
• Must have an aptitude for technology, computing, and file management
• Excellent troubleshooting, analytical, and problem solving skills, the ability to manage multiple projects under strict timelines
• Detail oriented, with a high sense of urgency, accuracy, and quality
• Be self-directed and motivated, continuously looking for ways to improve participant experience, system functions, and communication strategy.
• General knowledge of common Customer Communication Management frameworks and systems.
• Experience with Quadient/Inspire Designer and Automation is a plus
• Eager to learn and utilize resources, and the ability to absorb information quickly.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to convey technical concepts to technical and nontechnical audiences at various hierarchical levels
• Experience with scripting and HTML code is a plus
Education and Experience:
• Bachelor’s Degree or equivalent experience required
• 3 years related experience in a customer focused role, call/contact center preferred
• Extremely organized; demonstrated speed, quality and accuracy with high-volume data
• Outstanding writing ability and professional verbal, phone and email communication skills
• Excellent office skills with the ability to retain, organize and access large amounts of information
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via Salary.com
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product lines – International, North America, and Afloat. This role includes ongoing day-to-day administrative responsibilities and group leader support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized and consistent policy and procedures for operations teams and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.00 per hour.
You will…
• Support Group Leader Resources in training new Group Leaders and serving as a resource to the team
• Write, send and track Program Assignment Agreement to all scheduled GL's
• Order branding kits and rack Group Leader credit cards to ensure all Group Leaders have an active, valid card
• Send and track post program feedback survey link. Send summary to Operations Teams
• Assist with Zoom and other software during all training sessions.
• Keep GL database updated with contact info/availability etc.
• Review hours entered by GL in UKG, assign the corresponding role/pay rate based on the weekly spreadsheet; escalate any additional hours for review.
• Other projects and responsibilities as determined by the Manager, Program Administration
You Need…
• Experience in a busy office environment required; some experience in the travel industry or educational field preferred
• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
• Polished verbal, phone, written and email communicator; service-oriented approach
• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
• Desire to build knowledge of Road Scholar program destinations
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
About the role…...
The Coordinator, Group Leader Resources is a member of the Program Resources team and supports with administrative services across multiple Road Scholar product lines – International, North America, and Afloat. This role includes ongoing day-to-day administrative responsibilities and group leader support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized and consistent policy and procedures for operations teams and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.00 per hour.
You will…
• Support Group Leader Resources in training new Group Leaders and serving as a resource to the team
• Write, send and track Program Assignment Agreement to all scheduled GL's
• Order branding kits and rack Group Leader credit cards to ensure all Group Leaders have an active, valid card
• Send and track post program feedback survey link. Send summary to Operations Teams
• Assist with Zoom and other software during all training sessions.
• Keep GL database updated with contact info/availability etc.
• Review hours entered by GL in UKG, assign the corresponding role/pay rate based on the weekly spreadsheet; escalate any additional hours for review.
• Other projects and responsibilities as determined by the Manager, Program Administration
You Need…
• Experience in a busy office environment required; some experience in the travel industry or educational field preferred
• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
• Polished verbal, phone, written and email communicator; service-oriented approach
• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
• Desire to build knowledge of Road Scholar program destinations
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timesalary: 22 an hourwork_from_home: 1
The Air Booking Coordinator is responsible for working with domestic and international participants to book air travel to/from program destination. Providing excellent customer service in a team structure you will resolve customer’s needs, issues and finalize air arrangements. The coordinator will become experts in policy and procedure and make situation decisions based on the need of the... participant and the organization.
Road Scholar offers
The Air Booking Coordinator is responsible for working with domestic and international participants to book air travel to/from program destination. Providing excellent customer service in a team structure you will resolve customer’s needs, issues and finalize air arrangements. The coordinator will become experts in policy and procedure and make situation decisions based on the need of the... participant and the organization.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $22.00 per hour.
Essential Functions
• Sell a variety of travel options including domestic air, international, negotiated and block space air. Qualifies calls and provides the best schedules and pricing for customers to enable first call resolution.
• Manage inbound and outbound participant calls.
• Create preliminary itineraries for all TCA enrollments.
• Handles airline schedule changes following each airlines guidelines.
• Resolves flights changes during world events, weather or airline strikes.
• Assist participants on our Emergency Line as needed to resolve situation.
• Promote additional services for custom air participants, hotel and upgrades. Education the participant on the benefits of our competitive upgrade offers.
• Match and fulfill customer needs; effective closing skills, solid judgment and understanding of company/airline policy.
• Make sound business decisions based on situational events with a strong focus on customer satisfaction, creating a culture of participants who are promoters of the Road Scholar brand.
• Foster relationships with Road Scholar participants through active listening and engagement.
• Navigate various computer applications, use your search engine skills and toggle between applications while on the phone.
• Satisfies or exceeds Travel Services performance standards in accordance with goals, objectives and metrics.
• Educate customers with sound solutions-- increase air on enrollments and enhance customer experience.
• Takes ownership of customer interaction and experience.
Education and Experience
• Bachelor's degree preferred and/or comparable experience preferred.
• Excellent communication, decision making, persuasion and closing skills a must!
• 1-2 years’ experience with Air Travel preferred.
• Demonstrated sales and customer service skills, including negotiation, closing capabilities and solid knowledge of airline negotiated fares.
• Strong team contributor; ability and willingness to work hard to achieve team objectives.
• Results driven-- Enthusiastic, motivated, self-starters.
• Strong CRM and computer skills, with a capacity to learn new systems; Amadeus or airline GDS a plus.
• Ability to thrive in change while maintaining consistency in a fast paced environment.
• Solid written or and oral communication skills.
• The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $22.00 per hour.
Essential Functions
• Sell a variety of travel options including domestic air, international, negotiated and block space air. Qualifies calls and provides the best schedules and pricing for customers to enable first call resolution.
• Manage inbound and outbound participant calls.
• Create preliminary itineraries for all TCA enrollments.
• Handles airline schedule changes following each airlines guidelines.
• Resolves flights changes during world events, weather or airline strikes.
• Assist participants on our Emergency Line as needed to resolve situation.
• Promote additional services for custom air participants, hotel and upgrades. Education the participant on the benefits of our competitive upgrade offers.
• Match and fulfill customer needs; effective closing skills, solid judgment and understanding of company/airline policy.
• Make sound business decisions based on situational events with a strong focus on customer satisfaction, creating a culture of participants who are promoters of the Road Scholar brand.
• Foster relationships with Road Scholar participants through active listening and engagement.
• Navigate various computer applications, use your search engine skills and toggle between applications while on the phone.
• Satisfies or exceeds Travel Services performance standards in accordance with goals, objectives and metrics.
• Educate customers with sound solutions-- increase air on enrollments and enhance customer experience.
• Takes ownership of customer interaction and experience.
Education and Experience
• Bachelor's degree preferred and/or comparable experience preferred.
• Excellent communication, decision making, persuasion and closing skills a must!
• 1-2 years’ experience with Air Travel preferred.
• Demonstrated sales and customer service skills, including negotiation, closing capabilities and solid knowledge of airline negotiated fares.
• Strong team contributor; ability and willingness to work hard to achieve team objectives.
• Results driven-- Enthusiastic, motivated, self-starters.
• Strong CRM and computer skills, with a capacity to learn new systems; Amadeus or airline GDS a plus.
• Ability to thrive in change while maintaining consistency in a fast paced environment.
• Solid written or and oral communication skills.
• The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Part-time
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About The Role...
As the onsite representative of Road Scholar, the Group Leader is responsible for delivering the published program itinerary as promised while maintaining flexibility
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About The Role...
As the onsite representative of Road Scholar, the Group Leader is responsible for delivering the published program itinerary as promised while maintaining flexibility in order to make adjustments due to unforeseen circumstances. Group Leaders will complement the program’s educational content with their destination knowledge to further engage participants. Primary objectives include delivering high-quality program experiences for all trip Participants, building professional relationships with vendors, and fostering a positive team environment with all contacts at Road Scholar. In-house professional development and training seminars are required as part of this position in the Road Scholar family. Seasonal training will be delivered to ensure the Group Leader remains current regarding all Road Scholar policies, procedures, safety protocols, and quality metrics.
This is a part-time/seasonal opportunity for various programs throughout the Chicago IL, Washington DC, Charlottesville VA, and Williamsburg VA areas. Due to the seasonal nature of the role, this position is not benefits eligible. Hourly rates vary based on program location which ranges from $15.00 to $23.00 per hour plus tips.
We are seeking Group Leaders who live in the program destination/region or has an intimate knowledge of the destination.
You will...
• Prior to the program start date, the Group Leader and Road Scholar will hold a pre-program briefing
• Review PIPs (Personal Information and Preferences form) and relevant Program Information
• Send Pre-Program Email to participants
• Lead and manage all logistics and responsible for supporting educational delivery and quality
• Conduct Airport meet & greet (when transfer is included)
• Facilitate hotel check-in and registration
• Reconfirm vendors & included activities (instructors, local guides, coach, restaurants, etc.)
• Conduct Orientation, Farewell Briefings, and Daily Wrap-up Briefings
• Listening Device Management
• Accompany participants to all scheduled program activities and be available to them 24-7 during the program
• Liaise with local guides and instructors to ensure content is presented in a clear and relevant manner; drive Q&A and educational impact with participants
• Disbursement of payment to vendors (including tips) and manage program budget
• Anticipate and resolve program issues on site including challenging participants, mobility concerns, dietary restrictions, vendor cancellations, missed activities, and weather events. This should be done in close liaison with Road Scholar
• Follow established emergency procedures and escalate issues to Road Scholar as necessary
• Adhere to Road Scholar branding guidelines regarding use of Road Scholar apparel & signage
You need...
• Bachelor's degree or relevant experience strongly preferred
• 1+ years group leadership experience in an educational and/or travel program environment; prior Elderhostel/Road Scholar experience preferred as well as experience working with individuals 55+ and handling different levels of physical ability preferred
• Preferably lives in the program destination/region or has an intimate knowledge of the destination
• Strong leadership skills to build group cohesion
• Sets clear expectations to participants
• Empowered to enhance impact of educational experiences
• Excellent organizational and problem-solving ability
• Strong interpersonal and communication skills
• Excellent organizational and problem-solving abilities
• Strong communication skills and excellent command of English
• Ability to work with a team and collaborate and share best practices
• Empowered to enhance impact of educational experiences; set clear expectations to participants;
• Be capable of operating basic AV functions (setting up laptop/projector for lectures)
• Have access to reliable cell phone, capable of texting and/or emails. Road Scholar cannot require Group Leaders to have a Smart Phone, or similar, but it is our expectation that your cell phone has these capabilities
• Enhance “free time” opportunities through providing suggestions and organizing group dining opportunities
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
About The Role...
As the onsite representative of Road Scholar, the Group Leader is responsible for delivering the published program itinerary as promised while maintaining flexibility in order to make adjustments due to unforeseen circumstances. Group Leaders will complement the program’s educational content with their destination knowledge to further engage participants. Primary objectives include delivering high-quality program experiences for all trip Participants, building professional relationships with vendors, and fostering a positive team environment with all contacts at Road Scholar. In-house professional development and training seminars are required as part of this position in the Road Scholar family. Seasonal training will be delivered to ensure the Group Leader remains current regarding all Road Scholar policies, procedures, safety protocols, and quality metrics.
This is a part-time/seasonal opportunity for various programs throughout the Chicago IL, Washington DC, Charlottesville VA, and Williamsburg VA areas. Due to the seasonal nature of the role, this position is not benefits eligible. Hourly rates vary based on program location which ranges from $15.00 to $23.00 per hour plus tips.
We are seeking Group Leaders who live in the program destination/region or has an intimate knowledge of the destination.
You will...
• Prior to the program start date, the Group Leader and Road Scholar will hold a pre-program briefing
• Review PIPs (Personal Information and Preferences form) and relevant Program Information
• Send Pre-Program Email to participants
• Lead and manage all logistics and responsible for supporting educational delivery and quality
• Conduct Airport meet & greet (when transfer is included)
• Facilitate hotel check-in and registration
• Reconfirm vendors & included activities (instructors, local guides, coach, restaurants, etc.)
• Conduct Orientation, Farewell Briefings, and Daily Wrap-up Briefings
• Listening Device Management
• Accompany participants to all scheduled program activities and be available to them 24-7 during the program
• Liaise with local guides and instructors to ensure content is presented in a clear and relevant manner; drive Q&A and educational impact with participants
• Disbursement of payment to vendors (including tips) and manage program budget
• Anticipate and resolve program issues on site including challenging participants, mobility concerns, dietary restrictions, vendor cancellations, missed activities, and weather events. This should be done in close liaison with Road Scholar
• Follow established emergency procedures and escalate issues to Road Scholar as necessary
• Adhere to Road Scholar branding guidelines regarding use of Road Scholar apparel & signage
You need...
• Bachelor's degree or relevant experience strongly preferred
• 1+ years group leadership experience in an educational and/or travel program environment; prior Elderhostel/Road Scholar experience preferred as well as experience working with individuals 55+ and handling different levels of physical ability preferred
• Preferably lives in the program destination/region or has an intimate knowledge of the destination
• Strong leadership skills to build group cohesion
• Sets clear expectations to participants
• Empowered to enhance impact of educational experiences
• Excellent organizational and problem-solving ability
• Strong interpersonal and communication skills
• Excellent organizational and problem-solving abilities
• Strong communication skills and excellent command of English
• Ability to work with a team and collaborate and share best practices
• Empowered to enhance impact of educational experiences; set clear expectations to participants;
• Be capable of operating basic AV functions (setting up laptop/projector for lectures)
• Have access to reliable cell phone, capable of texting and/or emails. Road Scholar cannot require Group Leaders to have a Smart Phone, or similar, but it is our expectation that your cell phone has these capabilities
• Enhance “free time” opportunities through providing suggestions and organizing group dining opportunities
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via Jobgether
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States
This offer from "Road Scholar" has been enriched by Jobgether and got a 77% flex score...
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The Manager, Group Leader
This a Full Remote job, the offer is available from: United States
This offer from "Road Scholar" has been enriched by Jobgether and got a 77% flex score...
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The Manager, Group Leader Resources contributes to the team responsible for creating a high performing team of Group Leaders to meet programs quality goals. The Manager, Group Leader Resources plays an important role in the recruitment, hiring, scheduling, and training of Group Leaders both in the United States and abroad. This position requires delivering training workshops and intermittent coaching throughout the year and ensures that the Group Leaders are following Road Scholar guidelines and policies to promote exceptional Group Leader performance and consistency across the organization.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $55,000 - $65,000.
You will...
• Provide resources and support to Operations Managers through recruitment, interviewing, hiring, onboarding, and training Group Leaders per Road Scholar guidelines.
• Coordinate program shadowing for new Group Leaders
• Working with the Director, Group Leader Resources, prepares and deliver online and/or on-site trainings with an emphasis on our international Group Leaders
• Together with the Director, Group Leader Resources, develop a proposal for scheduling of internal Group Leaders
• Ensure administrative support to Group Leaders through consistent communication and on-going training efforts and initiatives
• Together with the Director, Group Leader Resources review post program evaluations for internally operated programs
• Coach Group Leaders and other program staff on areas of improvement identified in post program evaluations either on an individual basis or at group trainings
• Manage all new-hire and re-hire on-boarding for Group Leader and Group Leader Assistant positions by partnering with human resources, program operations managers, and payroll/finance
• Oversee accuracy and timely delivery of Group Leader payroll bi-weekly deadlines
• Ensure Group Leaders are appropriately equipped with Road Scholar branded supplies
• Moderate travel and some evening and weekend work required, schedule dependent on international time zones
• Travel on programs; roughly 15% on domestic and international programs
• Additional duties assigned
You need...
• Bachelor’s degree and/or comparable experience
• Minimum 5 years of management experience preferred
• Must be pro-active and results driven with strong organizational skills
• Experience in a fast-paced business environment
• Experience in training/development international staff with the ability to facilitate meetings and training sessions, being aware of cultural nuances
• Exceptional customer service skills required
• Excellent analytical skills with high attention to detail essential
• Excellent adaptability and flexibility with shifting job responsibilities and priorities
• Ability to travel international - up to 15% travel; and work weekends
Why join the Road Scholar Team...
We Offer Competitive Compensation And Excellent Benefits
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
This offer from "Road Scholar" has been enriched by Jobgether and got a 77% flex score...
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
The Manager, Group Leader Resources contributes to the team responsible for creating a high performing team of Group Leaders to meet programs quality goals. The Manager, Group Leader Resources plays an important role in the recruitment, hiring, scheduling, and training of Group Leaders both in the United States and abroad. This position requires delivering training workshops and intermittent coaching throughout the year and ensures that the Group Leaders are following Road Scholar guidelines and policies to promote exceptional Group Leader performance and consistency across the organization.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $55,000 - $65,000.
You will...
• Provide resources and support to Operations Managers through recruitment, interviewing, hiring, onboarding, and training Group Leaders per Road Scholar guidelines.
• Coordinate program shadowing for new Group Leaders
• Working with the Director, Group Leader Resources, prepares and deliver online and/or on-site trainings with an emphasis on our international Group Leaders
• Together with the Director, Group Leader Resources, develop a proposal for scheduling of internal Group Leaders
• Ensure administrative support to Group Leaders through consistent communication and on-going training efforts and initiatives
• Together with the Director, Group Leader Resources review post program evaluations for internally operated programs
• Coach Group Leaders and other program staff on areas of improvement identified in post program evaluations either on an individual basis or at group trainings
• Manage all new-hire and re-hire on-boarding for Group Leader and Group Leader Assistant positions by partnering with human resources, program operations managers, and payroll/finance
• Oversee accuracy and timely delivery of Group Leader payroll bi-weekly deadlines
• Ensure Group Leaders are appropriately equipped with Road Scholar branded supplies
• Moderate travel and some evening and weekend work required, schedule dependent on international time zones
• Travel on programs; roughly 15% on domestic and international programs
• Additional duties assigned
You need...
• Bachelor’s degree and/or comparable experience
• Minimum 5 years of management experience preferred
• Must be pro-active and results driven with strong organizational skills
• Experience in a fast-paced business environment
• Experience in training/development international staff with the ability to facilitate meetings and training sessions, being aware of cultural nuances
• Exceptional customer service skills required
• Excellent analytical skills with high attention to detail essential
• Excellent adaptability and flexibility with shifting job responsibilities and priorities
• Ability to travel international - up to 15% travel; and work weekends
Why join the Road Scholar Team...
We Offer Competitive Compensation And Excellent Benefits
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment - ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 60K–65K a yearwork_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Program Management Manager position is responsible for managing the relationship between Road Scholar and an assigned group of our Educational Travel Partner (ETP)
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Program Management Manager position is responsible for managing the relationship between Road Scholar and an assigned group of our Educational Travel Partner (ETP) Providers and Operations Teams for Adventures Afloat Programs. The Program Manager ensures that ETP Providers are in compliance with Road Scholar policies and guidelines and is accountable for the management of a portfolio of programs from this group of Providers. Will work toward achieving program growth and quality through the administration and oversight of inventory, capacity, budgets, program development (new & returning), as well as the review of program descriptions, materials and marketing pieces for accuracy.
Work location for this position is remote and can be located anywhere within the continental United States.
You will...
• Work with the Tuition Revenue Management (TRM) department and Program Director on
capacity planning and inventory management
• Communicates to ETP Providers and Operations Teams opportunities for program
development as designated by the Strategy Team
• Ensures on-time submission of program information to meet Program and
Marketing Team promotional timelines
• Prepares competitive analysis of program positioning, inclusions and cost targets
• Ensures program budgets do not exceed RS designated increase for year and
approves costs prior to submission
• Proactively monitors program quality by reviewing program evaluations and/or
Participant Services feedback. Determines areas for improvement and creates plans
to increase the Net Promoter Score (NPS) to meet or exceed the Road Scholar NPS
yearly goal
• Communicates to ETP Providers any program issues; discusses actions to improve
the missed service and devises contingency plans to meet participant expectations
• Determines with Participant Services refunds for pre-departure program changes;
facilitates discussion with ETP Provider on reimbursement when necessary
• Reviews and maintains the accuracy of information during the life-cycle of a
program within various data bases used at Road Scholar; cross-reviews with ETP
Provider the operational itinerary of programs; reviews and approves all program
changes with an eye toward meeting or exceeding participant expectations
• Serves as a member of the Emergency Response Team
• Collaborates with Participant and Program Services for ETP Provider Training
• Supports ETP Providers with Group Leader and Staff Trainings in conjunction with Group Leader Services
• Moderate travel and some evening and weekend work required
• Additional duties or projects as assigned
You need...
• Bachelor's degree, with 5 to 7 years’ related experience and product knowledge coupled with a love of traveling and educational programming
• Be pro-active and results driven with strong organizational skills
• Experience with project/account management necessary
• Excellent analytical skills with high attention to detail essential
• Excellent verbal/written communications, interpersonal, and problem solving skills
• Experience working in a fast-paced business environment
• Ability to work collaboratively in a multi-functional team environment
• Exceptional customer service skills required
• Solid negotiating skills helpful, but not required
• Willingness to travel up to 15% required
Road Scholar offers a remote-first work environment with the option to work at one of the local campuses as needed. Road Scholar currently has a mandate in place with regards to working on site, attending events and/or programs. Employees are required to show proof vaccination status, including the 2 COVID-19 vaccinations and the booster.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
About the role...
The Program Management Manager position is responsible for managing the relationship between Road Scholar and an assigned group of our Educational Travel Partner (ETP) Providers and Operations Teams for Adventures Afloat Programs. The Program Manager ensures that ETP Providers are in compliance with Road Scholar policies and guidelines and is accountable for the management of a portfolio of programs from this group of Providers. Will work toward achieving program growth and quality through the administration and oversight of inventory, capacity, budgets, program development (new & returning), as well as the review of program descriptions, materials and marketing pieces for accuracy.
Work location for this position is remote and can be located anywhere within the continental United States.
You will...
• Work with the Tuition Revenue Management (TRM) department and Program Director on
capacity planning and inventory management
• Communicates to ETP Providers and Operations Teams opportunities for program
development as designated by the Strategy Team
• Ensures on-time submission of program information to meet Program and
Marketing Team promotional timelines
• Prepares competitive analysis of program positioning, inclusions and cost targets
• Ensures program budgets do not exceed RS designated increase for year and
approves costs prior to submission
• Proactively monitors program quality by reviewing program evaluations and/or
Participant Services feedback. Determines areas for improvement and creates plans
to increase the Net Promoter Score (NPS) to meet or exceed the Road Scholar NPS
yearly goal
• Communicates to ETP Providers any program issues; discusses actions to improve
the missed service and devises contingency plans to meet participant expectations
• Determines with Participant Services refunds for pre-departure program changes;
facilitates discussion with ETP Provider on reimbursement when necessary
• Reviews and maintains the accuracy of information during the life-cycle of a
program within various data bases used at Road Scholar; cross-reviews with ETP
Provider the operational itinerary of programs; reviews and approves all program
changes with an eye toward meeting or exceeding participant expectations
• Serves as a member of the Emergency Response Team
• Collaborates with Participant and Program Services for ETP Provider Training
• Supports ETP Providers with Group Leader and Staff Trainings in conjunction with Group Leader Services
• Moderate travel and some evening and weekend work required
• Additional duties or projects as assigned
You need...
• Bachelor's degree, with 5 to 7 years’ related experience and product knowledge coupled with a love of traveling and educational programming
• Be pro-active and results driven with strong organizational skills
• Experience with project/account management necessary
• Excellent analytical skills with high attention to detail essential
• Excellent verbal/written communications, interpersonal, and problem solving skills
• Experience working in a fast-paced business environment
• Ability to work collaboratively in a multi-functional team environment
• Exceptional customer service skills required
• Solid negotiating skills helpful, but not required
• Willingness to travel up to 15% required
Road Scholar offers a remote-first work environment with the option to work at one of the local campuses as needed. Road Scholar currently has a mandate in place with regards to working on site, attending events and/or programs. Employees are required to show proof vaccination status, including the 2 COVID-19 vaccinations and the booster.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timesalary: 21.16 an hourwork_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Operations Coordinator is a member
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…...
Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Operations Coordinator is a member of the Operations Team and supports various members of the International Programs team in the smooth operations of Road Scholar Europe programs (Central Europe and Scandinavia). The Coordinator works closely with educational travel partners and/or cruise lines, other vendors and staff to achieve and maintain high NPS scores on programs.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.16 per hour. Due to this position supporting programs in Europe, we are seeking applicants in Eastern Daylights Time Zone (EDT).
You will…
• Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.
• Liaise with our Customer Service team providing timely communication regarding participants’ program questions and special requests, to find solutions and encourage enrollments.
• Work with the program operations team and to ensure that program materials are completed accurately and on time, all procedures for managing programs are followed, and complete and accurate information has been submitted
• Arrange and confirm program details and logistics such as hotel nights, field trips, transfers, meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.
• Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
• Review, triage and action program changes when complications occur prior to and during programs
• Assist in preparing group leaders and on the ground staff for upcoming departures
• Review and reconciliation of financial details and invoices for vendors, staff and other program expenses
• Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time
• Develop comprehensive knowledge of program content and destinations
• Will be required to attend and work on certain programs related to the position
• Moderate travel and some evening and weekend work required
You Need…
• To be an organized professional with 1-2 years administrative or relevant experience
• Bachelor’s degree preferred or equivalent experience
• Pro-active, motivated individual who is results-oriented
• Experience in a fast-paced business environment
• Excellent customer service skills with a focus on anticipating and resolving issues proactively
• Analytical skills and high attention to detail essential
• Excellent verbal/written communications, interpersonal, and problem solving skills
• Ability to work collaboratively in a multi-functional team environment
• Strong system skills; comfortable in a complex database environment
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
About the role…...
Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Operations Coordinator is a member of the Operations Team and supports various members of the International Programs team in the smooth operations of Road Scholar Europe programs (Central Europe and Scandinavia). The Coordinator works closely with educational travel partners and/or cruise lines, other vendors and staff to achieve and maintain high NPS scores on programs.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.16 per hour. Due to this position supporting programs in Europe, we are seeking applicants in Eastern Daylights Time Zone (EDT).
You will…
• Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.
• Liaise with our Customer Service team providing timely communication regarding participants’ program questions and special requests, to find solutions and encourage enrollments.
• Work with the program operations team and to ensure that program materials are completed accurately and on time, all procedures for managing programs are followed, and complete and accurate information has been submitted
• Arrange and confirm program details and logistics such as hotel nights, field trips, transfers, meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.
• Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
• Review, triage and action program changes when complications occur prior to and during programs
• Assist in preparing group leaders and on the ground staff for upcoming departures
• Review and reconciliation of financial details and invoices for vendors, staff and other program expenses
• Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time
• Develop comprehensive knowledge of program content and destinations
• Will be required to attend and work on certain programs related to the position
• Moderate travel and some evening and weekend work required
You Need…
• To be an organized professional with 1-2 years administrative or relevant experience
• Bachelor’s degree preferred or equivalent experience
• Pro-active, motivated individual who is results-oriented
• Experience in a fast-paced business environment
• Excellent customer service skills with a focus on anticipating and resolving issues proactively
• Analytical skills and high attention to detail essential
• Excellent verbal/written communications, interpersonal, and problem solving skills
• Ability to work collaboratively in a multi-functional team environment
• Strong system skills; comfortable in a complex database environment
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via ZipRecruiter
posted_at: 3 days agoschedule_type: Full-timesalary: 23–26 an hour
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Coordinator, Office of the President will provide administrative and operational support for the Admin Manager, OOP in support of the organization’s strategic
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Coordinator, Office of the President will provide administrative and operational support for the Admin Manager, OOP in support of the organization’s strategic priorities. This role will have both internal- and external-facing responsibilities handling complex situations and multiple responsibilities simultaneously, mixing short and long-term projects with the urgency of immediate demands. The Administrative Coordinator will also assist with special projects as assigned and provide administrative support to the Senior Leadership Team and Advancement teams.
This is a hybrid position with an expectation of 2 days/week (Tuesday and Thursday) working in the Road Scholar office at 20 Park Plaza, Boston: the candidate must also be able to readily commute into Boston, as needed, for occasional in-person events and meetings. The rate of pay for this position ranges from $23.00 to $26.00 per hour.
You will...
• Assist with the scheduling, planning and execution of all Board and Committee meetings in a timely manner. Assist with coordinating committee and board meeting logistics, communications and record keeping.
• Support the development and execution of Road Scholar’s community engagement strategy. Assist with the scheduling and implementation of a robust calendar of virtual and on-site events, including communications, external events management and assessment.
• Assist with the functions of the cross-departmental team responsible for monthly staff assemblies.
• Assist with the administrative functions, communications, action items and follow-up for the Senior Leadership Team and select meetings of the Advancement teams.
• Assist with the Office of the President Email account, monitor and triage incoming messages.
• Assist with routine weekly and ad hoc correspondence from the President/Advancement Office.
• Assist with all aspects of the financial assistance program including the awarding, oversight and tracking of all scholarships and grants, as well as collecting feedback and impact stories for internal and external communications.
• Other duties, as assigned.
You need...
• College degree or equivalent experience; with at least 2 years of work experience, in an administrative support role, event planning or relevant professional experience
• Strong organizational and time management skills
• Impeccable attention to detail and accuracy
• Ability to multi-task, prioritize, take on responsibility and work well under deadlines.
• Quick learner who follows direction well, works well on a team and can work independently.
• Ability to handle sensitive information with discretion
• Strong interpersonal skills, professionalism, and positivity, in a public facing role, with comfort interacting and supporting individuals of a variety of backgrounds.
• Microsoft Office and Zoom skills required, familiarity with Salesforce, Citrix, Survey Monkey and Constant Contact preferred.
• Commitment to the mission of Road Scholar and motivated by the idea of working with a not-for-profit organization that has been making a difference in the lives of older adults for nearly 50 years.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
About the role...
The Coordinator, Office of the President will provide administrative and operational support for the Admin Manager, OOP in support of the organization’s strategic priorities. This role will have both internal- and external-facing responsibilities handling complex situations and multiple responsibilities simultaneously, mixing short and long-term projects with the urgency of immediate demands. The Administrative Coordinator will also assist with special projects as assigned and provide administrative support to the Senior Leadership Team and Advancement teams.
This is a hybrid position with an expectation of 2 days/week (Tuesday and Thursday) working in the Road Scholar office at 20 Park Plaza, Boston: the candidate must also be able to readily commute into Boston, as needed, for occasional in-person events and meetings. The rate of pay for this position ranges from $23.00 to $26.00 per hour.
You will...
• Assist with the scheduling, planning and execution of all Board and Committee meetings in a timely manner. Assist with coordinating committee and board meeting logistics, communications and record keeping.
• Support the development and execution of Road Scholar’s community engagement strategy. Assist with the scheduling and implementation of a robust calendar of virtual and on-site events, including communications, external events management and assessment.
• Assist with the functions of the cross-departmental team responsible for monthly staff assemblies.
• Assist with the administrative functions, communications, action items and follow-up for the Senior Leadership Team and select meetings of the Advancement teams.
• Assist with the Office of the President Email account, monitor and triage incoming messages.
• Assist with routine weekly and ad hoc correspondence from the President/Advancement Office.
• Assist with all aspects of the financial assistance program including the awarding, oversight and tracking of all scholarships and grants, as well as collecting feedback and impact stories for internal and external communications.
• Other duties, as assigned.
You need...
• College degree or equivalent experience; with at least 2 years of work experience, in an administrative support role, event planning or relevant professional experience
• Strong organizational and time management skills
• Impeccable attention to detail and accuracy
• Ability to multi-task, prioritize, take on responsibility and work well under deadlines.
• Quick learner who follows direction well, works well on a team and can work independently.
• Ability to handle sensitive information with discretion
• Strong interpersonal skills, professionalism, and positivity, in a public facing role, with comfort interacting and supporting individuals of a variety of backgrounds.
• Microsoft Office and Zoom skills required, familiarity with Salesforce, Citrix, Survey Monkey and Constant Contact preferred.
• Commitment to the mission of Road Scholar and motivated by the idea of working with a not-for-profit organization that has been making a difference in the lives of older adults for nearly 50 years.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Hybrid work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timesalary: 48K–66.5K a yearwork_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Program Disbursement Specialist is responsible for entering budgets and invoices in the tour operator system. They are also responsible for running system jobs,
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Program Disbursement Specialist is responsible for entering budgets and invoices in the tour operator system. They are also responsible for running system jobs, resolving exceptions, providing support to Program and Contracting staff, and exercising judgement in applying policies and procedures to solve budgeting and invoicing situations.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $48,000 - $55,000.
You will...
• Contribute to the Program Disbursements team’s objectives for processing multicurrency disbursements in the tour operator system.
• Ensure suppliers are paid accurately and on time by entering invoices against budgeted amounts and resolving any that do not match within established tolerances.
• Ensure that variances against cost budgets are resolved prior to payment and take corrective action when budget or payment errors occur.
• Monitor accuracy and productivity and implement changes when appropriate.
• Monitor incomplete payment requests requiring feedback from others to ensure requests do not become issues.
• Enter budgets, budget changes, and associated information (supplier information, additional contract details, etc.), in the tour operator system and resolve any items that fall outside established parameters.
• Answer or address employees and suppliers on questions or problems. Identify opportunities for process or training changes that will reduce questions or problems.
You need...
• 1+ years’ experience in an accounting or accounts payable role.
• Degree in Finance, Accounting, or Business, or equivalent work experience
• Excellent PC experience, particularly with Microsoft Office applications.
• Strong listening, written and oral communication skills.
• Interest in and aptitude for working with complex systems and processes.
• Organized and self-motivated with high standards for accuracy, customer service and efficiency
Demonstrated desire and aptitude to quickly learn new information and adapt to change.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
About the role...
The Program Disbursement Specialist is responsible for entering budgets and invoices in the tour operator system. They are also responsible for running system jobs, resolving exceptions, providing support to Program and Contracting staff, and exercising judgement in applying policies and procedures to solve budgeting and invoicing situations.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $48,000 - $55,000.
You will...
• Contribute to the Program Disbursements team’s objectives for processing multicurrency disbursements in the tour operator system.
• Ensure suppliers are paid accurately and on time by entering invoices against budgeted amounts and resolving any that do not match within established tolerances.
• Ensure that variances against cost budgets are resolved prior to payment and take corrective action when budget or payment errors occur.
• Monitor accuracy and productivity and implement changes when appropriate.
• Monitor incomplete payment requests requiring feedback from others to ensure requests do not become issues.
• Enter budgets, budget changes, and associated information (supplier information, additional contract details, etc.), in the tour operator system and resolve any items that fall outside established parameters.
• Answer or address employees and suppliers on questions or problems. Identify opportunities for process or training changes that will reduce questions or problems.
You need...
• 1+ years’ experience in an accounting or accounts payable role.
• Degree in Finance, Accounting, or Business, or equivalent work experience
• Excellent PC experience, particularly with Microsoft Office applications.
• Strong listening, written and oral communication skills.
• Interest in and aptitude for working with complex systems and processes.
• Organized and self-motivated with high standards for accuracy, customer service and efficiency
Demonstrated desire and aptitude to quickly learn new information and adapt to change.
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Ability to work remote!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Campaign Marketing Analyst role will be responsible for selecting the audiences and analyzing the results for all print campaigns promoting our educational adventures,
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role...
The Campaign Marketing Analyst role will be responsible for selecting the audiences and analyzing the results for all print campaigns promoting our educational adventures, as well as our fundraising campaigns. This position will report to the Sr. Director, Campaign Circulation & Analytics.
The right candidate will be curious, able to work independently and enjoy conducting analyses. This position is ideal for someone who is looking for a workplace culture that’s flexible, good natured and collaborative.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $48,000 - $66,500.
You will...
• Select segments and generate mail lists for direct mail campaigns
• Execute on campaign tests and report on results
• Generate and present reporting around campaign productivity
• Create, maintain and update marketing and fundraising reports as needed
• Collaborate with Data Integrity team to maximize data hygiene on mail lists
• Cross-train on email campaign segmentation and deployment to provide backup as needed
• Provide support for forecasting enrollment demand from campaigns
• Provide support for direct mail prospecting
• Fulfill data requests as needed
You need...
• BA/BS degree in quantitative field (e.g. mathematics, economics, business)
• 2-3 years marketing or analytics experience required
• Track record of high productivity in a remote work environment
• Familiarity with campaign management software and/or reporting tools preferred
• Skilled in Microsoft Office applications
• Excellent analytical and organizational skills
• Ability to prioritize workload, meet deadlines, and handle multiple tasks, details, time constraints and interruptions
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
Please submit a cover letter with your resume for serious consideration.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
About the role...
The Campaign Marketing Analyst role will be responsible for selecting the audiences and analyzing the results for all print campaigns promoting our educational adventures, as well as our fundraising campaigns. This position will report to the Sr. Director, Campaign Circulation & Analytics.
The right candidate will be curious, able to work independently and enjoy conducting analyses. This position is ideal for someone who is looking for a workplace culture that’s flexible, good natured and collaborative.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $48,000 - $66,500.
You will...
• Select segments and generate mail lists for direct mail campaigns
• Execute on campaign tests and report on results
• Generate and present reporting around campaign productivity
• Create, maintain and update marketing and fundraising reports as needed
• Collaborate with Data Integrity team to maximize data hygiene on mail lists
• Cross-train on email campaign segmentation and deployment to provide backup as needed
• Provide support for forecasting enrollment demand from campaigns
• Provide support for direct mail prospecting
• Fulfill data requests as needed
You need...
• BA/BS degree in quantitative field (e.g. mathematics, economics, business)
• 2-3 years marketing or analytics experience required
• Track record of high productivity in a remote work environment
• Familiarity with campaign management software and/or reporting tools preferred
• Skilled in Microsoft Office applications
• Excellent analytical and organizational skills
• Ability to prioritize workload, meet deadlines, and handle multiple tasks, details, time constraints and interruptions
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
• Medical, Dental and Vision Insurance
• 3 weeks of Vacation Time
• Up to 8 days of Sick Time
• Remote work environment!
• Paid Holidays (11)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com
• Learn more at https://www.roadscholar.org/careers/
Please submit a cover letter with your resume for serious consideration.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com Show more details...
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