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via LinkedIn
schedule_type: Full-time
Country: United Kingdom
What You Will Be Doing...
Join our community
We are currently recruiting Customer Service colleagues with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether
Country: United Kingdom
What You Will Be Doing...
Join our community
We are currently recruiting Customer Service colleagues with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make.
• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience
What You’ll Bring.
• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
What Else You Need To Know.
• The role is based in our Spalding branch.
• This is a 12 month fixed term contract full-time role working 35 hours across Monday to Saturday, between the hours of 08:00am – 6:00pm
• If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.
Everyday Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
• Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What To Do Next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080 Show more details...
What You Will Be Doing...
Join our community
We are currently recruiting Customer Service colleagues with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make.
• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience
What You’ll Bring.
• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
What Else You Need To Know.
• The role is based in our Spalding branch.
• This is a 12 month fixed term contract full-time role working 35 hours across Monday to Saturday, between the hours of 08:00am – 6:00pm
• If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.
Everyday Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
• Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What To Do Next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080 Show more details...
via Salary.com
posted_at: 13 days agoschedule_type: Full-time
Investment Specialist | SAM UK | Home – Based Country: United Kingdom WHAT YOU WILL BE DOING Join our community. Reporting to the Head of Commercial, the Investment Specialist will be part of wider commercial team responsible for the creation and delivery of initiatives to drive net AUM growth and wider revenue objectives. Key will be working with the Wealth Management and Investment teams within... Santander UK bank, to support their knowledge,
Investment Specialist | SAM UK | Home – Based Country: United Kingdom WHAT YOU WILL BE DOING Join our community. Reporting to the Head of Commercial, the Investment Specialist will be part of wider commercial team responsible for the creation and delivery of initiatives to drive net AUM growth and wider revenue objectives. Key will be working with the Wealth Management and Investment teams within... Santander UK bank, to support their knowledge, expertise and understanding on SAM UK solutions. This will involve engagement at all levels from Senior Management to Advisers, Retail branches and contact centres. SAM UK, serves the local market providing solutions to meet UK customers and institutions. Our primary partner is Santander UK Bank with over 14m active customers. We are a customer first, commercially growth focused organization. Our strategy is built on four key pillars: A best-in-class service model World class product solutions (with strong Customer outcomes at the heart of what we do) Commercially driven organisation People focused, with a strong sense of purpose which attracts, develops and retains talent. These are underpinned by a strong customer, risk and regulatory focus with ownership throughout the organisation. The role will fundamentally involve: Acting as an ambassador for SAM UK; promoting the products and funds; coach and support advisers to improve their knowledge and confidence in SAM UK solutions; and influencing the commercial initiatives to deliver better customer outcomes leading to net AUM growth. The role will involve working with other Investment Specialists within the team focusing on one part of the WM&I network within the SAN UK bank. It may also involve developing and supporting commercial initiatives in the IFA network and Institutional Sales outside of Santander UK Retail bank. Job Purpose As part of the Commercial team, create, influence, and deliver initiatives and SAM UK wide commercial strategies to drive net AUM growth and wider revenue objectives through a customer first approach. Work closely in partnership with the Wealth Management and Investment (WM&I) team within Santander UK bank to be more effective through increasing their knowledge and confidence of SAM UK solutions supporting the advice they give to customers. Establish strong personal relationships and credibility with key bank stakeholders at network and local levels from senior managers to advisers, branches and contact centres. Devise and influence the initiatives at a local, regional, and national level such that it results in better customer and commercial outcomes. Act as an Ambassador for SAM UK, representing our brand, expertise as an Asset Manager and in managing customer investments and reinforce our creditability. Promote SAM UK funds and products and upskill advisers such that they are confident in talking to their customers about SAM UK’s proposition (why SAM, why SAM funds, fund methodology, differentiation, positioning etc). Support managers and their advisers in the coaching and development of the softer skills required at different stages of the customer advice journey. Support individual Advisers where required, including providing insight, knowledge, and analysis for specific individual client cases. To act as the market expert and build on SAM’s creditability as a local Asset Manager with the resource and solution pool of a Global Asset Manager. What you’ll bring. Significant experience in the investments and wealth management working as an adviser, manager, or other associated roles. Deep understanding of the end-to-end regulated investment advice process, previous experience as a regulated adviser would be preferred. Strong stakeholder management skills with the ability to build and develop relationships. It would also be nice for you to have. Strong working knowledge of Santander UK’s Wealth Management and Investment network or similar networks with other organisations. Experience of the investment management industry, technical product development and regulation. Relevant financial adviser qualification – Diploma for Financial Advisers (DiPFA); Diploma in Regulated Financial Planning; Investment Advice Diploma etc. IMC qualification What else you need to know. As well as a competitive salary, you’ll enjoy a generous benefits package. Pension with generous contributions of up to 15% from SAMUK 30 days annual leave per year plus bank holidays. Company funded private medical and dental insurance for you and your family. This role is a permanent position and is home based. What to do next. If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
Show more details...
via Salary.com
schedule_type: Full-time
Customer Service Advisor | S1| Homes | Coventry Country: United Kingdom WHAT YOU WILL BE DOING Starting package from £21,200 (OTE) We’re recruiting on a full time 12-month fixed term contract role-based working from home with a starting salary from £19,500 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,200, which is... discretionary, non-guaranteed and dependent
Customer Service Advisor | S1| Homes | Coventry Country: United Kingdom WHAT YOU WILL BE DOING Starting package from £21,200 (OTE) We’re recruiting on a full time 12-month fixed term contract role-based working from home with a starting salary from £19,500 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,200, which is... discretionary, non-guaranteed and dependent on company and individual performance. Join our community. Santander is all about providing our customers with an experience that's second to none. In this homebased contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you’re helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you’ll never know what the next caller might need, and no two customers are the same. You'll use your natural warmth, energy, and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience. The difference you will make. Helping customers each day by answering inbound calls from customers, solicitors and 3rd parties Assisting customers with day-to-day transactions and enquiries Helping to keep our customers and the bank safe Solving problems and escalating issues when necessary Updating customer records What you will bring Excellent communication and customer service skills Strong computer and numeracy skills You will require the right to work in the UK (please see details below) It would also be nice for you to have. Resilience and problem-solving skills A structured approach to work and well organised Excellent attention to detail to ensure quality standards are maintained Flexible, approachable and works well under pressure What else you need to know. Shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (Lieu day will be given when working Saturdays) If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom. Everyday Inclusion. At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we’ll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. Starting salary of £19,500 plus a £500 annual cash allowance to spend on our great range of benefits. 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year Eligible for a discretionary performance-related annual bonus. Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us Support your favourite causes through charitable giving and our community partnerships Share in Santander’s success by investing in our share plans 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more Right to Work in the UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. What our People Say “What’s not in doubt is that you’ll have plenty of support. Life in Mortgage and Loans can be busy and challenging, so we know how important it is we all help and support each other in our close-knit teams. We take each other seriously too. If you have an idea about how we can improve things, we want to hear it. You’re the eyes and ears of our business after all.” What to do next: If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
Show more details...
via Salary.com
schedule_type: Full-time
Business Development Consultant | S1 | Homes | Glasgow & Manchester Country: United Kingdom WHAT YOU WILL BE DOING This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process. Join our community. At Santander, we’ve built strong, effective, and loyal relationships with our mortgage intermediary firms. We’ve done this by providing a... best-in-class service. And this is where you’ll come
Business Development Consultant | S1 | Homes | Glasgow & Manchester Country: United Kingdom WHAT YOU WILL BE DOING This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process. Join our community. At Santander, we’ve built strong, effective, and loyal relationships with our mortgage intermediary firms. We’ve done this by providing a... best-in-class service. And this is where you’ll come in. You’ll enhance our relationships by supporting our registered IFAs and brokers. You’ll provide them with guidance and support, educating intermediaries about our mortgage proposition, mortgage products and risk policy. Listening to our customer’s needs and clarify their objectives will increase our customer loyalty, you’ll play a key part in this. The difference you’ll make. Developing Santander’s intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams. Educating intermediaries about our full mortgage proposition. Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions. Managing and delivering a high level of both chats & call volumes, adding value on every contact. Consistently evidencing a strong knowledge of the wider mortgage market, your customers and our proposition. What you’ll bring. Proven experience working in a high-volume inbound contact centre environment. Excellent telephony experience and the ability to deliver excellent customer service. You will require the right to work in the UK (please see details below) It would also be nice for you to have. Knowledge/background in mortgages/intermediaries is an advantage. Evidence in building and sustaining relationships. Being able to learn and retain knowledge and information. Experience in managing online Chat service. What else you need to know. All interviews via telephone or video conference where possible. This is a Permanent full-time position, 35hrs per week Monday to Friday 09:00 – 17:00 and the role can be based from Glasgow, Manchester and surrounding areas. The role currently offers a hybrid approach, a combination of office and remote working however this may be subject to change depending on the needs of the bank. How we’ll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. 500 annual cash allowance to spend on our great range of benefits. 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year. Eligible for a discretionary performance-related annual bonus. Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us Support your favourite causes through charitable giving and our community partnerships. Share in Santander’s success by investing in our share plans. 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. Right to work in the UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. What to do next. If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
Show more details...
via Salary.com
schedule_type: Full-time
Financial Crime Assurance Analyst | S2 | Economic Crime | National Country: United Kingdom WHAT YOU WILL BE DOING Join our community. In this important role, within the Economic Crime team, you'll be carrying out Quality Assurance (QA) activities, focussing on Financial Crime controls. You'll focus on controls across the end-to-end core Financial Crime capabilities including Screening, Due Diligence and Transaction monitoring. You'll ensure the control
Financial Crime Assurance Analyst | S2 | Economic Crime | National Country: United Kingdom WHAT YOU WILL BE DOING Join our community. In this important role, within the Economic Crime team, you'll be carrying out Quality Assurance (QA) activities, focussing on Financial Crime controls. You'll focus on controls across the end-to-end core Financial Crime capabilities including Screening, Due Diligence and Transaction monitoring. You'll ensure the control model effectively manages Anti-Money Laundering, Sanctions, Bribery & Corruption and Terrorist Financing risk to the Ring-Fenced bank. If you've performed a similar role previously, this may be the perfect opportunity to develop your career. The difference you’ll make. Assisting the FC Assurance Manager in conducting assessments in line with the quality assurance and thematic assurance methodology Completing Quality Assurance tools and templates, detailing findings in a clear and concise manner Ensuring that outcomes and risk are... appropriately documented for adequate and meaningful management information Escalating issues when identified through the relevant management and teams Tracking and reporting of assurance activities demonstrating a clear understanding of policy, processes, and risk Supporting the delivery of the Line 1 Quality Assurance plan What you’ll bring Experience in one or more of the following activities; Name or Transaction Screening, Transaction Monitoring / complex investigations, Trade Finance, Sanctions, Due Diligence or Correspondent Relationships Proven experience working in a Financial Crime and/or an Assurance / Oversight role It would also be nice for you to have Experience in reviewing complex company structures, including corporate level clients Attention to detail with strong analytical and problem-solving skills A demonstrable understanding of Financial Crime systems and tools Understanding of difference between Quality Checking vs. Quality Assurance activities What else you need to know This is a 12-month fixed-term contract role and can be based in our offices in Milton Keynes, Bradford or Glasgow. We can support flexible working depending on your requirements. Everyday Inclusion. At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we’ll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration. £500 annual cash allowance to spend on our great range of benefits. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 27 days’ holiday plus bank holidays, which increases to 28 days after 5 yrs service, with the option to purchase up to 5 contractual days per year Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more Share in Santander’s success by investing in our share plans Support your favourite causes through charitable giving and our community partnerships What our people say. Financial Crime has a devastating impact on our communities through its association to illegal drugs, human trafficking and terrorism. Criminals will always look for new ways to evade our systems and controls so we must look to constantly evolve to address new threats that’s why our mission is to Deter, Detect and Disrupt Financial Crimes, ensuring that we protect our clients, our communities, our shareholders and the firm. Financial crime is a top priority risk for our bank. What to do next. If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Head of Fraud Strategy - Santander Bank
Country: United States of America...
WHAT YOU WILL BE DOING
The Head of the SBNA Fraud Strategy Unit will lead the development of the firm's fraud strategies in close partnership with our product, operations, technology, and risk management teams. A core component of this position's scope will be leading development of our fraud models and rules and engagement with third party providers and services.
Key
Head of Fraud Strategy - Santander Bank
Country: United States of America...
WHAT YOU WILL BE DOING
The Head of the SBNA Fraud Strategy Unit will lead the development of the firm's fraud strategies in close partnership with our product, operations, technology, and risk management teams. A core component of this position's scope will be leading development of our fraud models and rules and engagement with third party providers and services.
Key responsibilities include partnership across product, risk, and operating areas in the development and implementation of leading-practice fraud controls that balance prudent fraud risk management and good customer experience, ongoing engagement with fraud prevention teams in the performance monitoring of fraud rule and alerts performance, supporting development of robust fraud analytics capabilities, and leading fraud strategic engagement in new product development including the bank's digital transformation.
This position will be expected to engage internally in senior fraud forums as a key member of the Fraud Risk Working Group, Front-Line Product Boards, and be actively engaged with external peers to maintain ongoing industry intelligence and best practice.
Other key responsibilities include:
• Partners with operational risk group to assess Fraud controls to identify any impact relative to organizational initiatives including new products, channels and processes
• Ensuring a robust set of standards and policy exist which depict key risks of processing payments and the controls necessary to be successful
• Leads Fraud related projects ensuring clear business and technical requirements are documented, comprehensive end-to-end testing plans are developed, and implementation is fully coordinated
• Analyzes various types of fraud as well as reviews fraud strategies, evaluates fraud trends, explains fraud losses, identifies and assists with the closure of gaps and related deliverables
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's Degree or equivalent work experience
Work Experience: 15+ years ; Fraud Risk Management/Controls Experience
Skills And Abilities
• Strong risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment
• Strong knowledge of workflow/processes and risks/controls, including: origination, underwriting, servicing, and collections/workout
• Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense
• Advanced risk, process, and control validation and/or assessment skills
• Ability to direct, train and guide peers, subordinates and management
• Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason Show more details...
Country: United States of America...
WHAT YOU WILL BE DOING
The Head of the SBNA Fraud Strategy Unit will lead the development of the firm's fraud strategies in close partnership with our product, operations, technology, and risk management teams. A core component of this position's scope will be leading development of our fraud models and rules and engagement with third party providers and services.
Key responsibilities include partnership across product, risk, and operating areas in the development and implementation of leading-practice fraud controls that balance prudent fraud risk management and good customer experience, ongoing engagement with fraud prevention teams in the performance monitoring of fraud rule and alerts performance, supporting development of robust fraud analytics capabilities, and leading fraud strategic engagement in new product development including the bank's digital transformation.
This position will be expected to engage internally in senior fraud forums as a key member of the Fraud Risk Working Group, Front-Line Product Boards, and be actively engaged with external peers to maintain ongoing industry intelligence and best practice.
Other key responsibilities include:
• Partners with operational risk group to assess Fraud controls to identify any impact relative to organizational initiatives including new products, channels and processes
• Ensuring a robust set of standards and policy exist which depict key risks of processing payments and the controls necessary to be successful
• Leads Fraud related projects ensuring clear business and technical requirements are documented, comprehensive end-to-end testing plans are developed, and implementation is fully coordinated
• Analyzes various types of fraud as well as reviews fraud strategies, evaluates fraud trends, explains fraud losses, identifies and assists with the closure of gaps and related deliverables
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's Degree or equivalent work experience
Work Experience: 15+ years ; Fraud Risk Management/Controls Experience
Skills And Abilities
• Strong risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment
• Strong knowledge of workflow/processes and risks/controls, including: origination, underwriting, servicing, and collections/workout
• Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense
• Advanced risk, process, and control validation and/or assessment skills
• Ability to direct, train and guide peers, subordinates and management
• Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason Show more details...
via Salary.com
posted_at: 2 days agoschedule_type: Full-time
Software Engineers - SGTO Málaga Country: Spain WHAT YOU WILL BE DOING SGTO is looking for SOFTWARE ENGINEERS to join us in our MALAGA office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us? Santander Global Technology & Operations (SGTO) is the team of technology and operations at Santander. We are convinced of the importance of technology
Software Engineers - SGTO Málaga Country: Spain WHAT YOU WILL BE DOING SGTO is looking for SOFTWARE ENGINEERS to join us in our MALAGA office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us? Santander Global Technology & Operations (SGTO) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 5,000 people in 7 countries (Spain, Portugal, UK, USA, Mexico, Chile and Brazil) develops and implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms. Santander is proud of being an organization where there are equal opportunities... regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. WHAT YOU WILL BE DOING As a Software Engineer you will be collaborating in projects for software development using Agile techniques, accountable for the design, testing and maintenance of software programs for our applications. We need someone like you to help us in different fronts: Detail required functionalities, develop the services and operations that form the application and/or integrate these solutions with other components of other applications Draw up all the technical documentation required in accordance with the Group's Development Policies and the stipulations of the solution design Certify the software produced and the integration of its components with others or third parties, carrying out the certification cycles defined in the testing strategy Package of solutions for the correct deployment of SW in the different work environments or collaborate with DevOps Identify training, upskilling or re-profiling needs required to maintain technical competences Processes optimization in software development. EXPERIENCE 0-3 years of experience as a software engineer using the required technologies. SKILLS & KNOWLEDGE Academical knowledge of programming languages: Java, Tibco, Spring, node, python, Tibco, .NET Academical knowledge in APIs and microservices Continuous Integration (Git, GitHub, Jenkins) Basics of Cloud computing (Docker, Kubernetes, AWS, Azure) OTHER INFORMATION High level of English If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
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via Gatheringourvoice.org
schedule_type: Full-time
Santander is now hiring GBRCustomer Experience Adviser - Southport - Full Time in Southport. View job listing details and apply now. GBRCustomer Experience Adviser - Southport - Full Time Country United Kingdom WHAT YOU WILL BE DOING Join our community We are currently recruiting Customer Service colleagues with a starting package of 23184 this is made up of a base salary of 21200 along with an additional 500 flexible benefit and up to a 1484 discretionary
Santander is now hiring GBRCustomer Experience Adviser - Southport - Full Time in Southport. View job listing details and apply now. GBRCustomer Experience Adviser - Southport - Full Time Country United Kingdom WHAT YOU WILL BE DOING Join our community We are currently recruiting Customer Service colleagues with a starting package of 23184 this is made up of a base salary of 21200 along with an additional 500 flexible benefit and up to a 1484 discretionary performance related bonus For our customers youll be more than just the friendly face and voice of Santander Youll be a listener and problem solver Whether youre helping someone with a simple cash transaction aiding them with technology in the banking hall transacting with them over the phone or protecting your customers against fraud and scams youll never know what the next challenge will be Whats not in doubt is that youll have plenty of support Life in a branch can be busy varied and challenging so were a close-knit team Youll be... totally flexible in your approach and comfortable in undertaking a broad range of activities This means not limiting your time and focus on one particular element of your role Youll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment Youre the eyes and ears of our business after all The difference youll make Acting as the first point of contact for customers in branch or over the phone Assisting with day-to-day transactions queries and servicing Answering customer calls into our contact centre Building relationships and finding solutions Developing your knowledge of services and products to help our customers Identifying new ways to improve the customer experience What youll bring Proven ability to deliver outstanding customer service either from a face to face or a telephony background The ability to communicate effectively with customers to truly understand their needs You will require the right to work in the UK please see details below It would also be nice for you to have A real desire to go above-and-beyond for customers Effective team working skills with a flexible can-do approach to work Openness to a broad range of activities even if outside of standard expectations Ability to grow adapt and change accommodating business needs and priorities What else you need to know In a full-time Branch based role youll be working 35 hours across Monday to Saturday across the hours of 800am 600pm The role is based in Southport branch If you are successful in reaching interview stage your interview will be conducted remotely via MS Teams Everyday Inclusion At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair How well reward you In addition to your salary we offer a wide range of benefits that you can choose from and tailor to your needs Starting salary of 21200 plus a 500 annual cash allowance to spend on our great range of benefits 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year Eligible for a discretionary performance-related annual bonus Voluntary healthcare benefits at discounted rates Including Bupa medical insurance dental insurance healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass Pension with generous contributions of up to 125 from Santander depending on your own contribution and length of employment with us Support your favourite causes through charitable giving and our community partnerships Share in Santanders success by investing in our share plans 247 access to an online employee discount platform including retailers entertainment eating out travel and more Right to work in the UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit If you do require a working visa permit this will not influence our decision on whether to progress your application However if you do not have a right to work or an application for a working visa permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made What to do next If this sounds like a role youre interested in then please apply If theres anything we can do in the recruitment process to help you achieve your best get in touch Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face You can contact us at resourcingsantandercouk or call 0870 414 9080
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via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Client Account Analyst
Country: United States of America...
WHAT YOU WILL BE DOING
Position Summary:
The Client Account Analyst supports the commercial team with operations tasks. The Analyst is responsible to update data on T-24 such as personal data and IDs. S/he will be responsible for Risk Client Profile, security procedure, process signatures cards, create and/or modify third parties, remove limited and/or General Power of Attorney. The Analyst
Client Account Analyst
Country: United States of America...
WHAT YOU WILL BE DOING
Position Summary:
The Client Account Analyst supports the commercial team with operations tasks. The Analyst is responsible to update data on T-24 such as personal data and IDs. S/he will be responsible for Risk Client Profile, security procedure, process signatures cards, create and/or modify third parties, remove limited and/or General Power of Attorney. The Analyst is also responsible for the closing and opening of accounts and portfolios, enrollment and daily inquiries for E-Banking, signature verification for Wire Transfers and verification of documents sent through Docusign, adhering to bank's procedures.
The Client Account Analyst reports to the Client Administration Supervisor
Position Duties / Responsibilities:
New Accounts and Updates
• Responsible to modify client's information (personal data) in T-24 platform, FACTA module, to open and close client's account.
• Incorporate customer information in compliance Tables - verify signatures.
• Responsible to send client's completed documentation to our Compliance Department, to proceed with the opening/closure of client's account.
• Create and modify client's portfolio, as necessary.
• Responsible to add or modify party relations.
• Responsible to process client's Risk Profile Test, to identify investment knowledge.
Closing Accounts and Portfolios
• Close accounts and portfolios.
• Calculate fees to be charged to the client for account closing and enter it to T-24 platform.
E-Banking Support
• Provides training and support to UHN clients to facilitate enrollment of e-Banking platform.
• Responsible to escalate any issues and incidents to our Technology team to guarantee high-standard services.
• Point of contact for e-Banking platform for clients, bankers and assistants.
• Responsible to guide and train clients with the following processes, ensuring compliance procedures: password reset, security questions, online wire transfers, disabling and enabling users, paperless, amend email, callback number, user names, secured message between client and bankers, views account balances, activity, valuations and signs "purchase orders."
• Responsible to communicate with our Technology Department to develop new strategies for e-Banking, based on clients' feedback.
Signature Verification
• Verify signatures of documents (Notice of borrowing, standing orders, portfolio closing letter and portfolio internal funds transfer).
• Verify signature of wire transfers and purchase orders.
Docusign
• Responsible to verify Credit Documents sent through DocuSign.
Other duties as assigned or requested by immediate supervisor.
Specialized Knowledge:
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong organizational skill with the ability to multi-task
Education: Bachelor's degree required or equivalent experience
Business Experience: 1-3 years of relevant experience or demonstrated required level of proficiency
Technical Knowledge
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Experience with T-24
• Knowledge of office administrator responsibilities, systems and procedures
• Knowledge of office management systems and procedures
Languages
Spanish and English required. Portuguese is a plus.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason Show more details...
Country: United States of America...
WHAT YOU WILL BE DOING
Position Summary:
The Client Account Analyst supports the commercial team with operations tasks. The Analyst is responsible to update data on T-24 such as personal data and IDs. S/he will be responsible for Risk Client Profile, security procedure, process signatures cards, create and/or modify third parties, remove limited and/or General Power of Attorney. The Analyst is also responsible for the closing and opening of accounts and portfolios, enrollment and daily inquiries for E-Banking, signature verification for Wire Transfers and verification of documents sent through Docusign, adhering to bank's procedures.
The Client Account Analyst reports to the Client Administration Supervisor
Position Duties / Responsibilities:
New Accounts and Updates
• Responsible to modify client's information (personal data) in T-24 platform, FACTA module, to open and close client's account.
• Incorporate customer information in compliance Tables - verify signatures.
• Responsible to send client's completed documentation to our Compliance Department, to proceed with the opening/closure of client's account.
• Create and modify client's portfolio, as necessary.
• Responsible to add or modify party relations.
• Responsible to process client's Risk Profile Test, to identify investment knowledge.
Closing Accounts and Portfolios
• Close accounts and portfolios.
• Calculate fees to be charged to the client for account closing and enter it to T-24 platform.
E-Banking Support
• Provides training and support to UHN clients to facilitate enrollment of e-Banking platform.
• Responsible to escalate any issues and incidents to our Technology team to guarantee high-standard services.
• Point of contact for e-Banking platform for clients, bankers and assistants.
• Responsible to guide and train clients with the following processes, ensuring compliance procedures: password reset, security questions, online wire transfers, disabling and enabling users, paperless, amend email, callback number, user names, secured message between client and bankers, views account balances, activity, valuations and signs "purchase orders."
• Responsible to communicate with our Technology Department to develop new strategies for e-Banking, based on clients' feedback.
Signature Verification
• Verify signatures of documents (Notice of borrowing, standing orders, portfolio closing letter and portfolio internal funds transfer).
• Verify signature of wire transfers and purchase orders.
Docusign
• Responsible to verify Credit Documents sent through DocuSign.
Other duties as assigned or requested by immediate supervisor.
Specialized Knowledge:
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong organizational skill with the ability to multi-task
Education: Bachelor's degree required or equivalent experience
Business Experience: 1-3 years of relevant experience or demonstrated required level of proficiency
Technical Knowledge
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Experience with T-24
• Knowledge of office administrator responsibilities, systems and procedures
• Knowledge of office management systems and procedures
Languages
Spanish and English required. Portuguese is a plus.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason Show more details...
via Salary.com
schedule_type: Full-time
Customer Service Representative | S1 | Complaints | Sheffield Country: United Kingdom WHAT YOU WILL BE DOING Complaints Investigator Join our community We are currently recruiting Customer service representative colleagues for Full-Time positions (35 hours per week) with an OTE package of up to £22,303. This is made up of a base salary £20,603, £500 flexible benefits allowance and up to £1,200 discretionary performance related bonus opportunity.
Customer Service Representative | S1 | Complaints | Sheffield Country: United Kingdom WHAT YOU WILL BE DOING Complaints Investigator Join our community We are currently recruiting Customer service representative colleagues for Full-Time positions (35 hours per week) with an OTE package of up to £22,303. This is made up of a base salary £20,603, £500 flexible benefits allowance and up to £1,200 discretionary performance related bonus opportunity. This also offers the attractive option of both Hybrid working, combining both remote and office based work in Sheffield, or completely office based. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. When a customer makes a complaint, it’s not something we take lightly. That’s why we have a dedicated team to investigate each one that comes our way. You’ll talk to the customer and establish the facts. Collect the evidence and weigh it up. Then apply your critical... reasoning to make a resolution that’s fair and balanced. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all. The difference you’ll make Responding to customer complaints received by phone and live chat Building a rapport with customers and understanding their perspective Investigating each complaint with due diligence Making fair resolutions Explaining decisions to customers so they understand what has happened Managing a workload of customer complaints at various stages of resolution What you’ll bring Experience of working within a customer services role either within an inbound or outbound environment The ability to treat each customer as an individual and deliver a tailored response on each call You will require the right to work in the UK (please see details below) It would also be nice for you to have. A real desire to go above-and-beyond for customers Effective team working skills with a flexible, can-do approach to work Openness to a broad range of activities even if outside of standard expectations Ability to grow, adapt and change accommodating business needs and priorities What else you need to know One of the key objectives of our Complaints Operation is to provide a great customer experience, a key part of this is to have the right number of colleagues available to meet the varying demand of our customer contact. This means we're available when our customers need us. We recognise that many colleagues have other responsibilities outside of work and we have developed a number of shift patterns designed to provide colleagues with options which also meet business requirements We have a wide range of working patterns available, including fixed shift working as well as 4 day condensed working weeks to best balance our colleagues home/work life balance and the needs of our customers. Our operating hours are Monday – Friday between 8am to 6pm and Saturday 8am – 4pm. If you are successful in reaching interview stage, your interview will be conducted remotely via Microsoft Teams How we’ll reward you. In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. Starting salary of £20,603 plus a £500 annual cash allowance to spend on our great range of benefits. 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year Eligible for a discretionary performance-related annual bonus. Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass. Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us Support your favourite causes through charitable giving and our community partnerships Share in Santander’s success by investing in our share plans 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more Right to work in the UK. Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. What to do next. If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect
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