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Most recent job postings at SeatGeek
via SeatGeek
schedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As an Enablement Content Specialist, you’ll work with a collaborative, cross-functional team of people across our Marketplace Services organization. Working dynamically with key players on the Client and Customer... Experience teams, you’ll craft user guides,
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As an Enablement Content Specialist, you’ll work with a collaborative, cross-functional team of people across our Marketplace Services organization. Working dynamically with key players on the Client and Customer... Experience teams, you’ll craft user guides, help center articles, urgent updates, and internal communications all with the goal of making sure our clients have the resources and information they need to utilize and optimize their relationship with our product. With one hand in technical writing, and another with a firm grasp of user legibility, this role strides the in-between of understanding (and explaining) how the machinery of our product works, while being able to translate that for a multitude of internal and external audiences.
What you'll do
• Create, curate and publish learning content that effectively educates and empowers our fans, rightsholders, and SeatGeek team to use our products and tools successfully
• Ongoing management of SeatGeek learning and self-service systems including access, organization, versioning, styling etc.
• Collaborate with internal teams globally at SeatGeek to identify learning content needs and respond to those with resources that meet the business need.
• Change management of existing learning content that reflects continual product and process changes. Ensure content is updated, accurate, consistent, and relevant.
• Contribute to business improvement initiatives and projects that support successful outcomes for Marketplace Operations
What you have
• 3+ years experience with creating learning content and platform documentation in an enterprise SaaS environment
• The ability to project manage your tasks including prioritization, communication, scheduling, and organization
• Experience with implementing new learning content that supports increased effectiveness of our stakeholders
• Exceptional written communication skills in English, with a strong ability to communicate context, application, and relevant details clearly and concisely
• Strong collaboration skills, plus an eagerness to learn new products and work closely with product & engineering teams
• Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $45,000-$70,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
As an Enablement Content Specialist, you’ll work with a collaborative, cross-functional team of people across our Marketplace Services organization. Working dynamically with key players on the Client and Customer... Experience teams, you’ll craft user guides, help center articles, urgent updates, and internal communications all with the goal of making sure our clients have the resources and information they need to utilize and optimize their relationship with our product. With one hand in technical writing, and another with a firm grasp of user legibility, this role strides the in-between of understanding (and explaining) how the machinery of our product works, while being able to translate that for a multitude of internal and external audiences.
What you'll do
• Create, curate and publish learning content that effectively educates and empowers our fans, rightsholders, and SeatGeek team to use our products and tools successfully
• Ongoing management of SeatGeek learning and self-service systems including access, organization, versioning, styling etc.
• Collaborate with internal teams globally at SeatGeek to identify learning content needs and respond to those with resources that meet the business need.
• Change management of existing learning content that reflects continual product and process changes. Ensure content is updated, accurate, consistent, and relevant.
• Contribute to business improvement initiatives and projects that support successful outcomes for Marketplace Operations
What you have
• 3+ years experience with creating learning content and platform documentation in an enterprise SaaS environment
• The ability to project manage your tasks including prioritization, communication, scheduling, and organization
• Experience with implementing new learning content that supports increased effectiveness of our stakeholders
• Exceptional written communication skills in English, with a strong ability to communicate context, application, and relevant details clearly and concisely
• Strong collaboration skills, plus an eagerness to learn new products and work closely with product & engineering teams
• Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $45,000-$70,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
via VentureLoop
posted_at: 27 days agoschedule_type: Full-timework_from_home: 1
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across... NYC’s Broadway and London’s West End.
The Client
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across... NYC’s Broadway and London’s West End.
The Client Services Specialist will assist clients using our SeatGeek Enterprise offering with their key service-related tasks. This may include assisting with software configuration, proactively coordinating on sale activities, and being a go-to resource for client services-related operations. You’ll sit on our Client Services team and work closely with Program Managers, Product Support, and Strategic Partnership Managers to ensure a positive experience for SeatGeek Enterprise clients.
What you'll do
• Own and coordinate ticketing operations launches for clients while meeting and exceeding client service level agreements
• This includes but is not limited to season ticket renewals, relocations, new season schedule release & pre-sale/on-sales, season deposits, package & plans, playoffs, standalone event pre-sales/on-sales (ie: a concert)
• Coordinate client software version upgrades
• Provide onsite event support as needed
• Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc.
• Develop relationships with clients as a service contact for relevant projects and initiatives - you’ll work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients
• Conduct regular client check-ins as needed
• Practice cross-functional collaboration with SeatGeek Product, CX, Product Support, third party integrations, and Engineering to deliver results for our SeatGeek Enterprise clients
What you have
• 3+ years of experience working in either ticketing operations, ticketing software services, or enterprise client services in a SaaS setting
• Excellent communication and collaboration skills with a positive attitude, even in the most challenging situations
• Willingness to travel up to 30% of the time to client onsite visits
• Knowledge and experience with the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$80,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across... NYC’s Broadway and London’s West End.
The Client Services Specialist will assist clients using our SeatGeek Enterprise offering with their key service-related tasks. This may include assisting with software configuration, proactively coordinating on sale activities, and being a go-to resource for client services-related operations. You’ll sit on our Client Services team and work closely with Program Managers, Product Support, and Strategic Partnership Managers to ensure a positive experience for SeatGeek Enterprise clients.
What you'll do
• Own and coordinate ticketing operations launches for clients while meeting and exceeding client service level agreements
• This includes but is not limited to season ticket renewals, relocations, new season schedule release & pre-sale/on-sales, season deposits, package & plans, playoffs, standalone event pre-sales/on-sales (ie: a concert)
• Coordinate client software version upgrades
• Provide onsite event support as needed
• Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc.
• Develop relationships with clients as a service contact for relevant projects and initiatives - you’ll work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients
• Conduct regular client check-ins as needed
• Practice cross-functional collaboration with SeatGeek Product, CX, Product Support, third party integrations, and Engineering to deliver results for our SeatGeek Enterprise clients
What you have
• 3+ years of experience working in either ticketing operations, ticketing software services, or enterprise client services in a SaaS setting
• Excellent communication and collaboration skills with a positive attitude, even in the most challenging situations
• Willingness to travel up to 30% of the time to client onsite visits
• Knowledge and experience with the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$80,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
via SeatGeek
posted_at: 29 days agoschedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As Head of PR & Communications, reporting to the VP of Brand, Consumer, and Enterprise Marketing, you will manage the Comms team and serve as the champion of a consistent narrative across SeatGeek. You'll become a... trusted partner across all areas of our business
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As Head of PR & Communications, reporting to the VP of Brand, Consumer, and Enterprise Marketing, you will manage the Comms team and serve as the champion of a consistent narrative across SeatGeek. You'll become a... trusted partner across all areas of our business by helping harness our momentum, and accelerate SeatGeek from a growth stage company to an industry changing household name. You will own all major communications work streams, including industry, business and consumer press, using both our in-house Comms team and external partners to drive success.
What you'll do
• Own SeatGeek's Comms strategy and execution including corporate, industry, consumer, and policy communications. Refine our narrative in a way that extends our growth momentum across multiple audiences
• Manage the Comms team both internally and externally (agencies, contractors, etc.)
• Represent Comms cross-functionally at SeatGeek across all teams, including taking an active role as a partner to the CEO and executive team. Build meaningful relationships, make connections, and adapt style to fit various business partners (product, finance, CX and more)
• Proactively set strategies and operating plans for the Comms team that align with high-level business goals. Bias towards proactive over prescriptive operating model
• Manage and grow relationships with relevant media across tech, business, sports / entertainment, and policy/politics
• Dive headfirst into the intricacies of our industry, codifying input from people across the business into future-proofed “stances” we can rally behind. Help SeatGeek capture the current momentum for positive change within the ticketing industry
• Act as a spokesperson for SeatGeek, and help train and prepare executives and other SeatGeek employees for media-facing opportunities
• Serve as a lead on the Marketing & Comms team, and throughout SeatGeek
What you have
• 12+ years holding and growing within various roles of PR & Comms, ideally with specific experience on corporate comms, policy comms or investor relations
• Experience working in unique industries with complex business models, major competition, or interesting regulatory environments
• Proven track record of driving results for growth companies with corporate, business (b2b) and consumer audiences. Experience with IPO, investors and board facing communications is strongly preferred
• Ability to thrive in a collaborative environment
• Experience building strong working relationships with executive leaders, product teams, reporters and others
• A proactive, self-starter mentality. (solutions over problems and north-star over specific roadmap)
• Goal-oriented mindset You are cool under pressure and bend towards continuous improvement
• Natural leadership capabilities and you are a quick-learner for continued ownership of responsibilities
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $180,000-$275,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
As Head of PR & Communications, reporting to the VP of Brand, Consumer, and Enterprise Marketing, you will manage the Comms team and serve as the champion of a consistent narrative across SeatGeek. You'll become a... trusted partner across all areas of our business by helping harness our momentum, and accelerate SeatGeek from a growth stage company to an industry changing household name. You will own all major communications work streams, including industry, business and consumer press, using both our in-house Comms team and external partners to drive success.
What you'll do
• Own SeatGeek's Comms strategy and execution including corporate, industry, consumer, and policy communications. Refine our narrative in a way that extends our growth momentum across multiple audiences
• Manage the Comms team both internally and externally (agencies, contractors, etc.)
• Represent Comms cross-functionally at SeatGeek across all teams, including taking an active role as a partner to the CEO and executive team. Build meaningful relationships, make connections, and adapt style to fit various business partners (product, finance, CX and more)
• Proactively set strategies and operating plans for the Comms team that align with high-level business goals. Bias towards proactive over prescriptive operating model
• Manage and grow relationships with relevant media across tech, business, sports / entertainment, and policy/politics
• Dive headfirst into the intricacies of our industry, codifying input from people across the business into future-proofed “stances” we can rally behind. Help SeatGeek capture the current momentum for positive change within the ticketing industry
• Act as a spokesperson for SeatGeek, and help train and prepare executives and other SeatGeek employees for media-facing opportunities
• Serve as a lead on the Marketing & Comms team, and throughout SeatGeek
What you have
• 12+ years holding and growing within various roles of PR & Comms, ideally with specific experience on corporate comms, policy comms or investor relations
• Experience working in unique industries with complex business models, major competition, or interesting regulatory environments
• Proven track record of driving results for growth companies with corporate, business (b2b) and consumer audiences. Experience with IPO, investors and board facing communications is strongly preferred
• Ability to thrive in a collaborative environment
• Experience building strong working relationships with executive leaders, product teams, reporters and others
• A proactive, self-starter mentality. (solutions over problems and north-star over specific roadmap)
• Goal-oriented mindset You are cool under pressure and bend towards continuous improvement
• Natural leadership capabilities and you are a quick-learner for continued ownership of responsibilities
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $180,000-$275,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position offers a unique opportunity to contribute to the growth and innovation of one of the leading ticketing companies in the industry.
Reporting to the Head of Quantitative Research, you'll play a critical role in helping to build a platform for maximizing revenue within SeatGeek's global inventory of ticket assets. You will work closely with traders to research, develop, and implement novel trading strategies within this dynamic and growing market.
What you'll do
• Data Analysis: Collect, clean, and analyze large datasets using statistical techniques and quantitative tools. Apply advanced data analysis methods to identify patterns, correlations, and trends relevant to pricing entire venues
• Quantitative Modeling: Develop and enhance quantitative models for forecasting market behavior, pricing tickets, and managing risk. Apply statistical and mathematical models to generate investment signals and support decision-making
• Market Research: Conduct comprehensive research on the ticketing industry, including competitive analysis, market trends, and customer preferences. Stay up-to-date with industry developments and emerging technologies that could impact the ticketing landscape
• Data-Driven Insights: Translate complex data analysis into actionable insights and recommendations for various stakeholders, including product managers and marketing teams
• Collaboration and Cross-Functional Projects: Collaborate with cross-functional teams, including product, engineering, marketing, and business development, to support data-driven decision-making and contribute to strategic initiatives. Work closely with data scientists and engineers to leverage cutting-edge technologies for data analysis and model development
• Industry Trends and Innovation: Stay informed about the latest trends, best practices, and innovations within the ticketing industry. Continuously explore new data sources, research methodologies, and analytical tools to enhance SeatGeek's competitive advantage
What you have
• Bachelor's degree in a quantitative field (advanced degree is a plus)
• Must be able to work in a fast-paced environment and think clearly under pressure
• Fluency in SQL and knowledge of Python scientific libraries (i.e., NumPy, SciPy, Matplotlib, and Pandas)
• General understanding of statistical analysis, predictive modeling, and machine learning techniques
• Understanding of derivative pricing models and portfolio performance factors
• Effective communication skills to present findings, influence stakeholders, and collaborate across teams
• Passion for sports, music, and live events in general
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$95,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position offers a unique opportunity to contribute to the growth and innovation of one of the leading ticketing companies in the industry.
Reporting to the Head of Quantitative Research, you'll play a critical role in helping to build a platform for maximizing revenue within SeatGeek's global inventory of ticket assets. You will work closely with traders to research, develop, and implement novel trading strategies within this dynamic and growing market.
What you'll do
• Data Analysis: Collect, clean, and analyze large datasets using statistical techniques and quantitative tools. Apply advanced data analysis methods to identify patterns, correlations, and trends relevant to pricing entire venues
• Quantitative Modeling: Develop and enhance quantitative models for forecasting market behavior, pricing tickets, and managing risk. Apply statistical and mathematical models to generate investment signals and support decision-making
• Market Research: Conduct comprehensive research on the ticketing industry, including competitive analysis, market trends, and customer preferences. Stay up-to-date with industry developments and emerging technologies that could impact the ticketing landscape
• Data-Driven Insights: Translate complex data analysis into actionable insights and recommendations for various stakeholders, including product managers and marketing teams
• Collaboration and Cross-Functional Projects: Collaborate with cross-functional teams, including product, engineering, marketing, and business development, to support data-driven decision-making and contribute to strategic initiatives. Work closely with data scientists and engineers to leverage cutting-edge technologies for data analysis and model development
• Industry Trends and Innovation: Stay informed about the latest trends, best practices, and innovations within the ticketing industry. Continuously explore new data sources, research methodologies, and analytical tools to enhance SeatGeek's competitive advantage
What you have
• Bachelor's degree in a quantitative field (advanced degree is a plus)
• Must be able to work in a fast-paced environment and think clearly under pressure
• Fluency in SQL and knowledge of Python scientific libraries (i.e., NumPy, SciPy, Matplotlib, and Pandas)
• General understanding of statistical analysis, predictive modeling, and machine learning techniques
• Understanding of derivative pricing models and portfolio performance factors
• Effective communication skills to present findings, influence stakeholders, and collaborate across teams
• Passion for sports, music, and live events in general
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$95,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-Remote Show more details...
via VentureLoop
posted_at: 27 days agoschedule_type: Full-timework_from_home: 1
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their... audiences. Because everyone should expect more from
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their... audiences. Because everyone should expect more from ticketing.
As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our Enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required. You must be able to work weekends as well as one of the following 8 hour shifts: 12pm-8pm PT, or 2pm-10pm PT.
What you'll do
• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
• Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers
• Attend 1 on 1 and group strategy meetings weekly
• As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
What you have
• Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
• Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
• Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
• Strong communication skills and the ability carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to keep a level head- You don't get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation- You’re flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus
Perks
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary for this role is $21/hr. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their... audiences. Because everyone should expect more from ticketing.
As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our Enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required. You must be able to work weekends as well as one of the following 8 hour shifts: 12pm-8pm PT, or 2pm-10pm PT.
What you'll do
• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
• Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers
• Attend 1 on 1 and group strategy meetings weekly
• As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
What you have
• Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
• Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
• Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
• Strong communication skills and the ability carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to keep a level head- You don't get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation- You’re flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus
Perks
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary for this role is $21/hr. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
via Sports Tech Jobs
posted_at: 5 days agoschedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position offers a unique opportunity to contribute to the growth and innovation of one of the leading ticketing companies in the industry.
Reporting to the Head of Quantitative Research, you’ll play a critical role in helping to build a platform for maximizing revenue within SeatGeek’s global inventory of ticket assets. You will work closely with traders to research, develop, and implement novel trading strategies within this dynamic and growing market.
What you'll do
• Data Analysis: Collect, clean, and analyze large datasets using statistical techniques and quantitative tools. Apply advanced data analysis methods to identify patterns, correlations, and trends relevant to pricing entire venues
• Quantitative Modeling: Develop and enhance quantitative models for forecasting market behavior, pricing tickets, and managing risk. Apply statistical and mathematical models to generate investment signals and support decision-making
• Market Research: Conduct comprehensive research on the ticketing industry, including competitive analysis, market trends, and customer preferences. Stay up-to-date with industry developments and emerging technologies that could impact the ticketing landscape
• Data-Driven Insights: Translate complex data analysis into actionable insights and recommendations for various stakeholders, including product managers and marketing teams
• Collaboration and Cross-Functional Projects: Collaborate with cross-functional teams, including product, engineering, marketing, and business development, to support data-driven decision-making and contribute to strategic initiatives. Work closely with data scientists and engineers to leverage cutting-edge technologies for data analysis and model development
• Industry Trends and Innovation: Stay informed about the latest trends, best practices, and innovations within the ticketing industry. Continuously explore new data sources, research methodologies, and analytical tools to enhance SeatGeek's competitive advantage
What you have
• Bachelor's degree in a quantitative field (advanced degree is a plus)
• Must be able to work in a fast-paced environment and think clearly under pressure
• Fluency in SQL and knowledge of Python scientific libraries (i.e., NumPy, SciPy, Matplotlib, and Pandas)
• General understanding of statistical analysis, predictive modeling, and machine learning techniques
• Understanding of derivative pricing models and portfolio performance factors
• Effective communication skills to present findings, influence stakeholders, and collaborate across teams
• Passion for sports, music, and live events in general
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$95,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
As a Junior Quantitative Analyst on the Investments Team, you will play a critical role in analyzing ticketing data, developing quantitative models, and providing actionable insights to optimize our ticketing... platform and enhance the customer experience. This position offers a unique opportunity to contribute to the growth and innovation of one of the leading ticketing companies in the industry.
Reporting to the Head of Quantitative Research, you’ll play a critical role in helping to build a platform for maximizing revenue within SeatGeek’s global inventory of ticket assets. You will work closely with traders to research, develop, and implement novel trading strategies within this dynamic and growing market.
What you'll do
• Data Analysis: Collect, clean, and analyze large datasets using statistical techniques and quantitative tools. Apply advanced data analysis methods to identify patterns, correlations, and trends relevant to pricing entire venues
• Quantitative Modeling: Develop and enhance quantitative models for forecasting market behavior, pricing tickets, and managing risk. Apply statistical and mathematical models to generate investment signals and support decision-making
• Market Research: Conduct comprehensive research on the ticketing industry, including competitive analysis, market trends, and customer preferences. Stay up-to-date with industry developments and emerging technologies that could impact the ticketing landscape
• Data-Driven Insights: Translate complex data analysis into actionable insights and recommendations for various stakeholders, including product managers and marketing teams
• Collaboration and Cross-Functional Projects: Collaborate with cross-functional teams, including product, engineering, marketing, and business development, to support data-driven decision-making and contribute to strategic initiatives. Work closely with data scientists and engineers to leverage cutting-edge technologies for data analysis and model development
• Industry Trends and Innovation: Stay informed about the latest trends, best practices, and innovations within the ticketing industry. Continuously explore new data sources, research methodologies, and analytical tools to enhance SeatGeek's competitive advantage
What you have
• Bachelor's degree in a quantitative field (advanced degree is a plus)
• Must be able to work in a fast-paced environment and think clearly under pressure
• Fluency in SQL and knowledge of Python scientific libraries (i.e., NumPy, SciPy, Matplotlib, and Pandas)
• General understanding of statistical analysis, predictive modeling, and machine learning techniques
• Understanding of derivative pricing models and portfolio performance factors
• Effective communication skills to present findings, influence stakeholders, and collaborate across teams
• Passion for sports, music, and live events in general
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $65,000-$95,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
via SeatGeek
schedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
SeatGeek’s Data Product teams are on a mission to leverage data to drive business outcomes for SeatGeek and its partners. We are looking for an experienced Product leader to join SeatGeek’s team to help shape and... execute our Enterprise data strategy and roadmap.
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
SeatGeek’s Data Product teams are on a mission to leverage data to drive business outcomes for SeatGeek and its partners. We are looking for an experienced Product leader to join SeatGeek’s team to help shape and... execute our Enterprise data strategy and roadmap. You will drive development and growth of our enterprise data offerings, build out the vision and partner with internal and external business and tech stakeholders to deliver strong value to our clients such as the Dallas Cowboys and Baltimore Ravens. You will have a deep understanding of bringing data driven offerings to market and experience in the Enterprise B2B space. We are looking for a Lead Product Manager - Enterprise Data with varying levels of experience to join SeatGeek’s R&D team.
What you’ll do
• Develop an Enterprise data product strategy backed by business cases with ROI and market analysis
• Define and shepherd the roadmap, prioritizing based on market needs and customer feedback
• Collaborate with cross-functional teams including R&D, sales, and marketing as well as client teams to ensure successful product delivery
• Conduct market research to identify new product opportunities, data collection needs, and trends
• Lead a team that is focused on the development and launch of Enterprise data products, including managing product specifications, pricing, product differentiation and go-to-market strategies
• Inform our data acquisition strategy ensuring we are collecting the right data for market needs & monetization
• Develop data partnerships and sales guidelines to optimize revenue while preserving our highly differentiated data sets
• Drive data utilization and growth by analyzing client feedback, metrics, and market trends
• Work closely with the sales & marketing teams to ensure successful product positioning and messaging
• Develop and track key performance metrics for the product and regularly report progress to executive leadership
• Drive product innovation by staying up-to-date with the latest industry trends and technology advancements
What you have
• 6+ years of experience in product management with at least 2 years in a leadership role.
• Strong business acumen with the ability to develop a strategic vision for the product. You ideally have experience setting and delivering on a long-term Data product vision
• Proven ability to solve problems in an ambiguous environment with constant change
• Experience working with enterprise clients and incorporating their business and technical needs into the broader product strategy
• Excellent written and verbal communication skills.
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $130,000-$220,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
SeatGeek’s Data Product teams are on a mission to leverage data to drive business outcomes for SeatGeek and its partners. We are looking for an experienced Product leader to join SeatGeek’s team to help shape and... execute our Enterprise data strategy and roadmap. You will drive development and growth of our enterprise data offerings, build out the vision and partner with internal and external business and tech stakeholders to deliver strong value to our clients such as the Dallas Cowboys and Baltimore Ravens. You will have a deep understanding of bringing data driven offerings to market and experience in the Enterprise B2B space. We are looking for a Lead Product Manager - Enterprise Data with varying levels of experience to join SeatGeek’s R&D team.
What you’ll do
• Develop an Enterprise data product strategy backed by business cases with ROI and market analysis
• Define and shepherd the roadmap, prioritizing based on market needs and customer feedback
• Collaborate with cross-functional teams including R&D, sales, and marketing as well as client teams to ensure successful product delivery
• Conduct market research to identify new product opportunities, data collection needs, and trends
• Lead a team that is focused on the development and launch of Enterprise data products, including managing product specifications, pricing, product differentiation and go-to-market strategies
• Inform our data acquisition strategy ensuring we are collecting the right data for market needs & monetization
• Develop data partnerships and sales guidelines to optimize revenue while preserving our highly differentiated data sets
• Drive data utilization and growth by analyzing client feedback, metrics, and market trends
• Work closely with the sales & marketing teams to ensure successful product positioning and messaging
• Develop and track key performance metrics for the product and regularly report progress to executive leadership
• Drive product innovation by staying up-to-date with the latest industry trends and technology advancements
What you have
• 6+ years of experience in product management with at least 2 years in a leadership role.
• Strong business acumen with the ability to develop a strategic vision for the product. You ideally have experience setting and delivering on a long-term Data product vision
• Proven ability to solve problems in an ambiguous environment with constant change
• Experience working with enterprise clients and incorporating their business and technical needs into the broader product strategy
• Excellent written and verbal communication skills.
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $130,000-$220,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
via SeatGeek
schedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We are looking for talented analysts (at varying experience levels) to join our Customer & Marketing Science team and contribute to continuously optimizing millions of dollars of Marketing spend, leveraging... advanced analytics methods and building upon a deep understanding
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We are looking for talented analysts (at varying experience levels) to join our Customer & Marketing Science team and contribute to continuously optimizing millions of dollars of Marketing spend, leveraging... advanced analytics methods and building upon a deep understanding of customers behaviors, interests and preferences.
This is a unique opportunity to make an impact on the post-COVID world of live events and join a company that is truly passionate about creating the best products and experiences for fans.
Partnering closely with our Marketing Leads, you will guide Marketing investment decisions and drive Business impact through (among other things):
• developing a holistic view of Marketing channels efficiency, based on an optimal sales attribution logic, robust experimentations / incrementality testing and CLV predictions.
• optimizing our SEM bidding to fuel customer Acquisition (for example, through identifying valuable new bidding signals and better understanding the interactions with inventory, pricing and product)
• creating customer audiences to improve the relevance & effectiveness of our Marketing touchpoints and enhance customer engagement (in CRM, SEM, Social Media)
• continuing to drive a customer centric mindset within the organization, through sharing insights with our leadership team into customers behaviors and experiences
As a member of the SeatGeek’s Analytics team in New York City, you will be able to collaborate with and learn from a group of high-performing analysts, data scientists and engineers! We are looking for a Senior Data Analyst - Marketing with varying levels of experience to join SeatGeek’s R&D team.
What you'll do
• Own our business relationship with stakeholders on the Marketing team, understanding their objectives and aligning our scope of work to achieve those goals.
• Develop our understanding of customers through the synthesis and interpretation of existing and novel data sources and contribute to building our Customer feature store (including model predictions and segments)
• Monitor key performance drivers and communicate the root causes of changes in channels efficiency.
• Advance our channel attribution methodologies.
• Assist with designing a robust experimentation plan, including incrementality tests (leveraging geo-based experimental design where required) and communicate actionable learnings and recommendations to marketing teams
• Conduct exploratory analysis to identify pockets of under-performance and optimisation levers for our SEM bidding strategy. More broadly, share actionable insights into the interactions between our SEM & SEO and how to optimally leverage both to minimize cannibalization.
• Work closely with data engineers to build lasting data modeling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
Who you are
• 3+ years of relevant experience.
• A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
• Expert-level knowledge of SQL
• Experience performing analysis with large datasets
• Experience building reports and dashboards using business intelligence tools
• A track record of influencing business strategy with data
• A strong statistical understanding of online testing methodologies and metric development
• Proficiency in a scripting language (Python or R) - nice to have
• Domain expertise or past experience in marketing - nice to have
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $100,000 - $170,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-DNI Show more details...
We are looking for talented analysts (at varying experience levels) to join our Customer & Marketing Science team and contribute to continuously optimizing millions of dollars of Marketing spend, leveraging... advanced analytics methods and building upon a deep understanding of customers behaviors, interests and preferences.
This is a unique opportunity to make an impact on the post-COVID world of live events and join a company that is truly passionate about creating the best products and experiences for fans.
Partnering closely with our Marketing Leads, you will guide Marketing investment decisions and drive Business impact through (among other things):
• developing a holistic view of Marketing channels efficiency, based on an optimal sales attribution logic, robust experimentations / incrementality testing and CLV predictions.
• optimizing our SEM bidding to fuel customer Acquisition (for example, through identifying valuable new bidding signals and better understanding the interactions with inventory, pricing and product)
• creating customer audiences to improve the relevance & effectiveness of our Marketing touchpoints and enhance customer engagement (in CRM, SEM, Social Media)
• continuing to drive a customer centric mindset within the organization, through sharing insights with our leadership team into customers behaviors and experiences
As a member of the SeatGeek’s Analytics team in New York City, you will be able to collaborate with and learn from a group of high-performing analysts, data scientists and engineers! We are looking for a Senior Data Analyst - Marketing with varying levels of experience to join SeatGeek’s R&D team.
What you'll do
• Own our business relationship with stakeholders on the Marketing team, understanding their objectives and aligning our scope of work to achieve those goals.
• Develop our understanding of customers through the synthesis and interpretation of existing and novel data sources and contribute to building our Customer feature store (including model predictions and segments)
• Monitor key performance drivers and communicate the root causes of changes in channels efficiency.
• Advance our channel attribution methodologies.
• Assist with designing a robust experimentation plan, including incrementality tests (leveraging geo-based experimental design where required) and communicate actionable learnings and recommendations to marketing teams
• Conduct exploratory analysis to identify pockets of under-performance and optimisation levers for our SEM bidding strategy. More broadly, share actionable insights into the interactions between our SEM & SEO and how to optimally leverage both to minimize cannibalization.
• Work closely with data engineers to build lasting data modeling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
Who you are
• 3+ years of relevant experience.
• A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
• Expert-level knowledge of SQL
• Experience performing analysis with large datasets
• Experience building reports and dashboards using business intelligence tools
• A track record of influencing business strategy with data
• A strong statistical understanding of online testing methodologies and metric development
• Proficiency in a scripting language (Python or R) - nice to have
• Domain expertise or past experience in marketing - nice to have
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $100,000 - $170,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-DNI Show more details...
via SeatGeek
posted_at: 29 days agoschedule_type: Full-time
Live entertainment is an industry built on moments of magic. Surrounding those moments are the details that make it all come together seamlessly. That's how we define design - it's our top competitive advantage. As we build an elegantly simple future for live events, we're looking to design to connect fans with their favorite teams, artists, and shows, to create those magical... experiences.
Powered by our position as a leader in the live events
Live entertainment is an industry built on moments of magic. Surrounding those moments are the details that make it all come together seamlessly. That's how we define design - it's our top competitive advantage. As we build an elegantly simple future for live events, we're looking to design to connect fans with their favorite teams, artists, and shows, to create those magical... experiences.
Powered by our position as a leader in the live events space and accelerated by a flood of pent-up demand for live events, SeatGeek is experiencing an unprecedented wave of growth and expansion. Our Marketplace design leader will help create a best-in-class shopping experience for fans along with leading teams that will own end-to-end customer journeys for buyers and sellers on our marketplace. We are looking for a Marketplace Product Design Lead (open to varying levels of experience) to join SeatGeek’s R&D team. We are looking for a Marketplace Product Design Lead (open to varying levels of experience) to join SeatGeek’s R&D team.
Product Design at SeatGeek
We’re a group of passionate, humble, and curious designers and researchers distributed across the globe. We pride ourselves on our attention to detail and culture of craftsmanship. We believe collaboration is the key to our success, and that great ideas can come from anyone, regardless of experience, title, or background. We value maker time, asynchronous communication, lifelong learning, and making space to gain the perspectives and experiences needed to create our best work and live our best lives.
What you’ll do
Reporting to our Head of Design, you’ll lead a team of outstanding designers and partner with leaders from design, product, and engineering to envision and build high-quality experiences at scale.
• Leadership: Lead the Marketplace Product Design team, responsible for raising the bar on what the experience of shopping for and selling tickets looks and feels like.
Strategy & Impact: Work closely with Product, Engineering, and other cross functional peers to set a compelling product vision and ensure we’re breaking down these ambitious plans into manageable milestones, delicately balancing speed, quality, and impact.
Culture: Help establish rituals and processes to scale the product design team’s impact: making sure design is collaborating seamlessly with cross functional product squads, ensuring design consistency across various parts of our business, creating an inclusive and rewarding culture that helps people do their best work, etc.
What you have
We’re looking for an experienced design leader with a history of helping high-growth companies scale.
• Proven ability to execute against strategy in collaboration with engineering functions and non-technical stakeholders.
• Proven success leading design strategy at a high growth, entrepreneurial, and fast-paced technology company.
• Passion for building world-class products and hands-on experience with multiple design fields and prior work demonstrating a strong design process, clear insights, and problem-solving.
• Experience working and adapting in a fast-paced and innovative environment that requires first-principles thinking and business aptitude for successful execution.
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $150,000-$250,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
Powered by our position as a leader in the live events space and accelerated by a flood of pent-up demand for live events, SeatGeek is experiencing an unprecedented wave of growth and expansion. Our Marketplace design leader will help create a best-in-class shopping experience for fans along with leading teams that will own end-to-end customer journeys for buyers and sellers on our marketplace. We are looking for a Marketplace Product Design Lead (open to varying levels of experience) to join SeatGeek’s R&D team. We are looking for a Marketplace Product Design Lead (open to varying levels of experience) to join SeatGeek’s R&D team.
Product Design at SeatGeek
We’re a group of passionate, humble, and curious designers and researchers distributed across the globe. We pride ourselves on our attention to detail and culture of craftsmanship. We believe collaboration is the key to our success, and that great ideas can come from anyone, regardless of experience, title, or background. We value maker time, asynchronous communication, lifelong learning, and making space to gain the perspectives and experiences needed to create our best work and live our best lives.
What you’ll do
Reporting to our Head of Design, you’ll lead a team of outstanding designers and partner with leaders from design, product, and engineering to envision and build high-quality experiences at scale.
• Leadership: Lead the Marketplace Product Design team, responsible for raising the bar on what the experience of shopping for and selling tickets looks and feels like.
Strategy & Impact: Work closely with Product, Engineering, and other cross functional peers to set a compelling product vision and ensure we’re breaking down these ambitious plans into manageable milestones, delicately balancing speed, quality, and impact.
Culture: Help establish rituals and processes to scale the product design team’s impact: making sure design is collaborating seamlessly with cross functional product squads, ensuring design consistency across various parts of our business, creating an inclusive and rewarding culture that helps people do their best work, etc.
What you have
We’re looking for an experienced design leader with a history of helping high-growth companies scale.
• Proven ability to execute against strategy in collaboration with engineering functions and non-technical stakeholders.
• Proven success leading design strategy at a high growth, entrepreneurial, and fast-paced technology company.
• Passion for building world-class products and hands-on experience with multiple design fields and prior work demonstrating a strong design process, clear insights, and problem-solving.
• Experience working and adapting in a fast-paced and innovative environment that requires first-principles thinking and business aptitude for successful execution.
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $150,000-$250,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us Show more details...
via SeatGeek
schedule_type: Full-time
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We are looking for a Senior Manager to join our SeatGeek’s Marketing Sciences team and own Analytics for Growth Marketing (incl. SEM, Paid Social), Brand advertising and Capital allocation...
You will be leading a team of experienced Analysts and will be responsible
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We are looking for a Senior Manager to join our SeatGeek’s Marketing Sciences team and own Analytics for Growth Marketing (incl. SEM, Paid Social), Brand advertising and Capital allocation...
You will be leading a team of experienced Analysts and will be responsible for continuing to build our in house expertise in Marketing efficiency measurement and optimization, leveraging tools such as causal inference, attribution modeling, incrementality testing & LTV predictions.
Partnering closely with our Marketing team, you will be in a unique position to shape our Marketing strategy & investments, to efficiently attract valuable fans to our site and connect them to the right tickets, ultimately driving sustainable, long-term growth for our Business! We are looking for a Senior Analytics Manager - Marketing Sciences with varying levels of experience to join SeatGeek’s R&D team.
What you'll do
• Lead & develop a team of 2 experienced analysts (with the potential to grow the team further in the future)
• Create & democratise comprehensive measurement frameworks for Marketing investments such as Brand advertising or sponsorship deals
• Conduct analysis to identify potential optimisation levers and design robust testing plans to confirm their impact (for SEM for example, this involves identifying early signals of changes in demand or conversion that should be leveraged for bidding optimisation)
• Guide Marketing investement decisions leveraging tools such as Marketing Mix Modelling,CLV, incrementality & geo tests
• Partner with Marketing Tech / Engineering teams to increase automation where possible
Who you are
• Hands on experience in Analytics. Strong SQL skills, preferably also experience with Python or R for visualization or statistical analysis
• 4+ years managing analysts or data scientists
• Experience in Marketing Analytics (e.g. sales attribution models, causal inference, incrementally & geo testing, bidding optimisation, brand advertising impact measurement)
• Experience establishing analytics roadmaps and optimizing the ROI of analytics work
• Experience partnering with Marketing Tech / Engineering functions to increase automation where possible
• Experience partnering with & influencing Senior Business leaders
• Excellent verbal and written communication
• Passionate about live events and excited to make that experience better for fans
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $160,000-$250,000 Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-DNI Show more details...
We are looking for a Senior Manager to join our SeatGeek’s Marketing Sciences team and own Analytics for Growth Marketing (incl. SEM, Paid Social), Brand advertising and Capital allocation...
You will be leading a team of experienced Analysts and will be responsible for continuing to build our in house expertise in Marketing efficiency measurement and optimization, leveraging tools such as causal inference, attribution modeling, incrementality testing & LTV predictions.
Partnering closely with our Marketing team, you will be in a unique position to shape our Marketing strategy & investments, to efficiently attract valuable fans to our site and connect them to the right tickets, ultimately driving sustainable, long-term growth for our Business! We are looking for a Senior Analytics Manager - Marketing Sciences with varying levels of experience to join SeatGeek’s R&D team.
What you'll do
• Lead & develop a team of 2 experienced analysts (with the potential to grow the team further in the future)
• Create & democratise comprehensive measurement frameworks for Marketing investments such as Brand advertising or sponsorship deals
• Conduct analysis to identify potential optimisation levers and design robust testing plans to confirm their impact (for SEM for example, this involves identifying early signals of changes in demand or conversion that should be leveraged for bidding optimisation)
• Guide Marketing investement decisions leveraging tools such as Marketing Mix Modelling,CLV, incrementality & geo tests
• Partner with Marketing Tech / Engineering teams to increase automation where possible
Who you are
• Hands on experience in Analytics. Strong SQL skills, preferably also experience with Python or R for visualization or statistical analysis
• 4+ years managing analysts or data scientists
• Experience in Marketing Analytics (e.g. sales attribution models, causal inference, incrementally & geo testing, bidding optimisation, brand advertising impact measurement)
• Experience establishing analytics roadmaps and optimizing the ROI of analytics work
• Experience partnering with Marketing Tech / Engineering functions to increase automation where possible
• Experience partnering with & influencing Senior Business leaders
• Excellent verbal and written communication
• Passionate about live events and excited to make that experience better for fans
Perks
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $160,000-$250,000 Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
#LI-DNI Show more details...
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