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Related Questions
What kind of customer support does ShipBob offer?
ShipBob offers 24/7 customer support to all of its clients via phone, email, and live chat. They also assign dedicated account managers to each client to help with onboarding and ongoing support.
Does ShipBob offer international shipping?
Yes, ShipBob offers international shipping to over 220 countries worldwide. They also have partnerships with local carriers in several countries to help reduce shipping costs and improve delivery times.
What kind of businesses use ShipBob?
ShipBob is primarily designed for ecommerce businesses that want to streamline their shipping and fulfillment processes. Their clients range from small Etsy stores to larger enterprises like Hubble and Dr. Squatch.
How does ShipBob ensure the security of my inventory?
ShipBob takes several measures to ensure the security of its clients' inventory, including 24/7 surveillance, access control systems, and fire alarms. All of ShipBob's fulfillment centers are also equipped with backup generators to ensure continuity of operations in the event of a power outage.
How does ShipBob handle returns?
ShipBob's platform includes a returns management feature that allows merchants to easily manage the returns process. When a customer requests a return, the merchant can generate a return label and track the status of the return through ShipBob's dashboard.
How does ShipBob work?
ShipBob works by storing inventory for businesses in one of their warehouses, then picking, packing, and shipping orders on behalf of those businesses. When a customer places an order on the merchant's website, ShipBob's technology automatically alerts the nearest warehouse to fulfill the order, and the team at that warehouse processes the order and ships it out using the merchant's carrier account.
What is ShipBob?
ShipBob is a third-party logistics (3PL) provider that specializes in ecommerce order fulfillment services for small and medium-sized businesses. They offer a suite of web-based tools that help merchants automate their shipping and fulfillment processes, which allows them to save time and money while improving their customers' experience.
Can ShipBob integrate with my ecommerce platform?
ShipBob integrates with most popular ecommerce platforms, including Shopify, WooCommerce, Magento, and BigCommerce. They also offer an API that allows businesses to build custom integrations.
Where are ShipBob's fulfillment centers located?
ShipBob currently has fulfillment centers in several major US cities, including Chicago, Dallas, Los Angeles, Philadelphia, San Francisco, and Brooklyn. They also have fulfillment centers in Canada, Europe, and Australia.
How much does ShipBob cost?
ShipBob's pricing varies depending on a number of factors, including the number of SKUs that need to be stored, the geographic location of the fulfillment center, and the volume of orders being processed. ShipBob's pricing model is a combination of warehousing fees and order fulfillment fees, with most merchants paying between $2-7 per order.