Most recent job postings at Simply Business
via AngelList schedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We are seeking an innovative and detail-oriented individual to join our growing team as a Service Specialist within our Customer Solutions Center (CSC). The Customer Solutions Center in the sales and service department at Simply Business - striving to provide a great experience to all current and future customers!

The Service Specialist is an entry level role and will be responsible for providing operational support, as well as managing the administrative support needed to assist the CSC in making sales, providing ongoing customer support, issuing quotes and policy documents, handling inbound calls from customers and certificates of insurance.

The CSC is fast moving and experiences changes to its processes on a frequent basis. The Service Specialist will need to have a flexible approach, keen attention to detail, an eye for process documentation, and ideally has experience in making recommendations to improve process efficiencies.

Core Responsibilities:
• Prioritize & allocate workload for Licensed Agents
• Issue certificates of insurance
• Manage call back process
• Issue Policy documents
• Quality check Licensed Agents calls for compliance purposes
• Update sales reports
• Manage Zendesk ticketing system and shared Google mailbox
• Document current and future state processes
• Look for ways to make processes more efficient
• Answer inbound calls from current customers for billing/payment request and certificate of insurance inquiries

What we are looking for:
• Customer service experience within a fast paced all center environment is required
• Experience in commercial insurance lines or another complex insurance
• Ability to work independently, as well as collaboratively
• Attention to detail
• Excellent phone efficiency and discipline to schedule adherence
• Excellent written and verbal communication skills
• Proficient in using Google Suite
• Great organizational planning and problem solving skills
• Ability to prioritize and take initiative, and work well under pressure and deadlines
• Curious and excited to learn
• Ability to pick up new things quickly
• Excellent people skills and comfortable working across all levels and departments
• Has great judgment, discretion, and can keep information confidential
• Has experience documenting current state workflows

Simply Business focuses on E-Commerce, Finance, Insurance, and Fin Tech. Their company has offices in London. They have a large team that's between 201-500 employees.

You can view their website at https://www.simplybusiness.co.uk/ or find them on LinkedIn
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via AngelList schedule_type: Full-time
NorthamptonStarting Salary of £24,500 plus commission OTE of £31,000-34,000 in year 1. OurInsurance Sales Consultants are pivotal to understanding the needs of and providing solutions to prospective customers. Our Insurance Sales Consultants do this by making outbound calls to sell insurance policies following the sales and renewals processes through to completion. Making sure card payment... details and direct debits are accurate while always NorthamptonStarting Salary of £24,500 plus commission OTE of £31,000-34,000 in year 1. OurInsurance Sales Consultants are pivotal to understanding the needs of and providing solutions to prospective customers.

Our Insurance Sales Consultants do this by making outbound calls to sell insurance policies following the sales and renewals processes through to completion. Making sure card payment... details and direct debits are accurate while always providing exceptional customer service.

If you're able to work well under pressure, and are naturally curious, we'd love for you to apply. We’re looking for someone that’s excited to develop in a sales role. You’ll need experience working in a regulated environment and telephone sales, or be able to show transferable skills demonstrating relevant experience that’d make you a great fit for this role. You’ll thrive in this role if you care about the customers you are speaking with and have a desire to be there for our customers and help to make it simple. We’ll train you on our system, as well as all the ways we like to communicate with our customers, to deliver a high-quality experience. The role has a starting salary of £24,500 and uncapped commission with a realistic OTE of £31,000 - £34,000 in year 1. You can increase your salary once every twelve months, with half-year reviews to £26,500 then £29,000, and finally £32,457, all while earning an uncapped commission.

We also offer a range of flexible benefits including:

• 25 Days annual holiday• a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership• smart Health services including unlimited access to a 24/7 virtual GP and a health cash plan that reimburses your everyday medical expenses• a dedicated learning platform that lets you balance both work and life goals

At Simply Business, we are a diverse, ambitious community driven by our mission to be a force for good. We value diverse backgrounds to give a balance of voices and perspectives. We care deeply about making a positive impact and we want people who are curious, creative, and champion themselves, their colleagues, and our customers. We’re a disability confident employer, we’ll do all we can to help with your application and are happy to discuss any adjustments you may need. Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

• this is a hybrid role, you’ll be working up to one day per week from our Northampton hub, subject to team needs.• we’ll provide all the equipment you need to work from home on the other days, you’ll need a broadband connection with a speed of 20Mbps or more

Simply Business focuses on E-Commerce, Finance, Insurance, and Fin Tech. Their company has offices in London. They have a large team that's between 201-500 employees.

You can view their website at https://www.simplybusiness.co.uk/ or find them on LinkedIn
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via Built In Boston schedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

As our SB growth ambitions continue to take hold, we are looking for a high caliber individual to join our growing finance team as a Senior Financial Planning & Analysis Analyst. This individual will report into a Senior Finance Business Partner and lead the reporting of weekly and monthly business results as well as support FBP’s in identifying and investigating any changes in trends. We are looking for a candidate with a strong sense of initiative, keen eye for detail, and an ability to find solutions in the face of ambiguity.

As a Senior Financial Planning & Analysis Analyst you will:
• Own the end to end process for key weekly and monthly reporting including:
• Operational metrics - preparation of finance reporting packs, synthesizing key variances and drivers, and communicating to the business via weekly trading emails. This will require ad hoc analysis and regular communication with Finance Business Partners and business leaders to explore trends and unexplained variances
• Headcount & expenses - preparation of monthly headcount and consolidated expense reports, including variance and trend analysis
• Revenue clawback - reporting and monitoring of cancellation trends to support the preparation of monthly clawback bookings
• Coordinating monthly trading meeting with key business leaders to discuss recent results and expectations for the month ahead
• Support Finance Business Partners in activities including but not exclusive to:
• Integration of new EPM system - partner with the US finance team to build data and functionality requirements and lead the creation and testing of key reports in the new system, while working to improve both the efficiency and effectiveness of the reporting process
• Expense management - host meetings with business leaders to review expense performance, providing variance analysis and explanations as well as developing views on forward looking trends
• Budget - ownership of the expense/headcount budgeting process which includes working closely with Finance Business Partners, People Partners, and their associated teams to develop, capture and detail assumptions for all cost centers. This also includes ownership of consolidated expense review sessions with VP of Finance and US management team, as appropriate

What we are looking for:
• Bachelor’s degree, preferably in Finance or Accounting
• 3-5 years of experience working in a finance team (preferably FP&A)
• Demonstrated experience and a high level of skill working with MS Excel
• A self-starter, highly motivated and able to work autonomously in a fast paced and changing environment
• Intellectual curiosity to understanding the story and the broader business context behind the numbers
• Strong analytical and problem-solving skills
• Ability to work well under pressure, working accurately and meeting deadlines
• Professional, committed and organized approach to work with a drive for results
• Excellent interpersonal & communication skills

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process.

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above
Show more details...
via AngelList posted_at: 1 month agoschedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We are looking for a Partnership Operations Manager to join our Partnerships team. This role will be a key to Simply Business’ success by building effective relationships with our partner organizations and internal teams to optimize performance, initiatives, incentives, and relationships to mutually benefit Simply Business and our partners.

This role will report to our Director of Partnership Relations and work closely with our Business Development, Product Management, DNA, and Insurance Product teams to influence our performance and strategy in newly launched and ongoing partnerships.

As a Partnership Operations Manager, you will:
• Work closely with the Director of Partnership Relations to manage day-to-day relationships with partner organizations
• Attend all assigned partner meetings, documenting meeting outcomes, and follow through on delivery of action items
• Facilitate open and transparent dialogue between SB and our partners, setting clear expectations internally and externally
• Report performance and status updates of each partner both internally and externally
• Establish meeting and reporting cadence
• Become an extension of the partner’s team, knowing their pain points and growth aspirations
• Collaborate with Insurance Product, Commercial, Product Management, and DNA teams to set the broad strategy for initiatives and optimizations, and lead efforts for implementation
• Track and report out results and optimization efforts with each carrier with support from our data and analytics team

What we are looking for:
• 7+ years of experience in an account management, project management, sales, or commercial insurance role
• A highly confident relationship builder with the natural ability to engage, build relationships, and understand the needs of our partners balanced against those of SB
• Excellent communication skills and experience delivering compelling pitches, presentations, and proposals based on business and potential partners needs
• A self-starter with the ability to manage and prioritize your own workload and pipeline to the needs of the business, with effective communication skills
• Strong presentation and meeting facilitation skills
• Outstanding organizational skills and attention to detail
• The ability to understand interdependencies between technology, operations, and business needs, provide motivation and direction to ensure objectives are achieved, manage dependencies, and anticipate and mitigate risks
• Proven problem solving skills
• Comfort generating and evaluating data to guide decisions
• Formulate new solutions to complex issues that have not arisen previously and work cross-functionally to implement them
• Devise ways of forecasting the expected results of various programs, track actual results against forecast, and mitigate challenges
• Organize and facilitate effective meetings. Identify and delegate action items, follow-up/track action items to resolution, update project plans & deliverables, and as required identify issues and ultimately resolve issues off-line (to ensure effective meetings at all levels)
• The ability to challenge us! We want people who can come in and shape the future of this business and not be afraid to raise questions and help us improve

Simply Business focuses on E-Commerce, Finance, Insurance, and Fin Tech. Their company has offices in London. They have a large team that's between 201-500 employees.

You can view their website at https://www.simplybusiness.co.uk/ or find them on LinkedIn
Show more details...
via Built In Boston posted_at: 24 days agoschedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

As the Digital Marketing Manager, you will leverage a deep understanding of our target customers, the small business insurance market, and acquisition channels in order to drive business goals throughout the sales funnel. You will be helping to define target audiences, supporting the development of performance marketing strategies to reach them, and optimizing campaigns across digital marketing channels including social, display, video, affiliates, and aggregators. You will report to the Director of Digital Marketing and work in close partnership with our Go-To-Market, Brand Marketing, Customer Experience, Analytics, Finance, and Technology teams.

Essential duties and responsibilities include but are not limited to those listed below:
• Support the development and execution of digital marketing strategies across channels including display, video, social, affiliates, and aggregators.
• Collaborate with Brand, Product, Experience, Finance, and Tech teams to understand the business objectives, customer acquisition goals, and measurement methodologies which inform digital marketing planning.
• Keep the customer top of mind while overseeing the development of advertising assets, from creative best practices to landing page strategy to tagging and tracking.
• Analyze media results by platform and against business goals to identify trends, recommend optimizations, and report on weekly and monthly performance.
• Act as a liaison between external agency partners and the Simply Business marketing team to execute digital marketing activities.
• Serve as a subject matter expert in digital marketing, ad tech, and measurement trends and best practices.

What we are looking for:
• 5-10+ years of experience managing full-funnel digital marketing campaigns.
• Collaboration and communication skills, with experience successfully partnering with internal teams such as Product, Creative, Finance, Tech, and Analytics, as well as external marketing agency partners and/or experience working at agencies.
• An analytical thinker, adept with analyzing media data and reporting on performance marketing campaign results as they relate to business objectives.
• In-depth understanding of digital advertising audience targeting, creative best practices, incrementality testing, and tracking and measurement.
• Working knowledge of a broad spectrum of digital marketing tools and platforms, such as Meta Business Suite, GA4, DV360, Commission Junction, MediaAlpha, QuinStreet, SEMrush, Adthena, CDPs, programmatic platforms, and data visualization tools.
• Passion for learning and staying up to date with the latest advertising trends and marketing technology.

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process.

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above
Show more details...
via Built In Boston posted_at: 21 days agoschedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We’re looking for an experienced Senior User Researcher to help us redefine how insurance works for the entrepreneurs and small business owners who are the lifeblood of the UK and US economies.

You’ll lead research within a cross-functional product team focused on attracting customers to our global platform which already provides clear, simple, affordable insurance to hundreds of small businesses and landlords.
Sitting in our talented Customer Experience Team you will have the support of teammates skilled in user research, customer insight, behavioral science and product design.

You should apply if:
• You are used to having full ownership of user research - plan, conduct, communicate - using appropriate methodologies (generative, exploratory, evaluative) in an iterative, agile business environment, and are comfortable moving at pace.
• 7+ years of hands-on experience designing and conducting user research that has had an impact. We expect to hear stories of how your research influenced product roadmaps and informed design decisions."
• You are at your best when you collaborate with a product team as an embedded user researcher on the design of useful, usable, accessible, and desirable products and user experiences.
• You have a passion for accessibility and usability and can demonstrate how you have run inclusive user research in the past. You have solid experience and knowledge of current trends, techniques and developments in the field of web accessibility.
• You communicate findings and recommendations clearly to key stakeholders and the broader business, balancing user and business needs.
• You advocate for ‘customer-driven development’ - co-creating with customers and having the humility to work with them to identify the most important problems and develop solutions with them.
• You regularly contribute to the design and execution of other experiments in the product team (for example, A/B tests).
• You promote user research and accessibility best practices in product development by educating others about methods and identifying opportunities for further research.

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process.

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above
Show more details...
via AngelList schedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

Are you a self-driven, analytically savvy and creative digital customer experience professional who is passionate about customers? Are you looking for an opportunity of a lifetime to help create something big and meaningful in a fun, fast-paced, empowering environment? If so, you will want to read on.

Our website is the face of our brand, a critical component of our customers’ journey and its many building blocks - our homepage, landing pages, the knowledge center - are designed to add value to our customers’ insurance buying process. We are looking for a passionate and inspired Site Management and Optimization Lead, who will develop and bring to life a vision for what our website should be to deliver the best customer experience and increase credibility of our brand. In this role, you will be responsible for both strategy and operations of our website, defining its taxonomy and structure, success KPIs and measurement, and technical requirements. You will be working in close partnership with many talented folks on our team - marketing, creatives, UX, digital product, analytics and technology.

Core Responsibilities - Strategy
• Guided by in-depth understanding of our target audiences and best practices of site optimization, create a vision for our marketing website to serve our customers and increase credibility of our brand
• Define the structure of our marketing website and its critical components (home page, product pages, landing pages, knowledge center, blog etc) to support diverse needs of our customer segments
• In close partnership with marketing, CX design, and digital product management develop a roadmap for implementation of your vision
• Based on developed scope and business needs, define and build a team, required to support the execution of your strategy

Core Responsibilities - Optimization
• Define, monitor and optimize our website efficiency KPIs, with focus on engagement and progression rate. In partnership with our Analytics teams, develop dashboards that track customer journeys and help identify improvement opportunities. Develop and publish reporting to monitor progress and success.
• Partner with experts in marketing, product mgmt, UX and technology to prioritize ongoing changes and improvements to our marketing website components, and monitor their effectiveness
• Partner with marketing channels driving traffic to our website to ensure customer experience continuity and optimization best practices are upheld, establish corresponding KPIs and develop & implement respective improvement roadmaps

Core Responsibilities - Operations
• Evolve and manage the operations of critical areas of our website, such as landing pages, homepage updates, blog, in partnership with Brand and GTM teams
• Partner with our Digital Product team to improve self-service capabilities for website management and enable marketing teams to create dynamic and personalized marketing journeys and experiences
• Serve as business owner of critical elements of MarTech stack, supporting the website such as CMS and AB testing

Qualifications
• 7-10 years in Site Management/Optimization Extensive knowledge of website management and optimization tools (AB testing, Google Analytics etc)
• Experience with process mapping and process improvements
• Customer Centricity – Passionate about customer happiness
• Ability to handle ambiguity, adapt to change, and solve problems
• Rigor for influencing decision-makers and owners through thoughtful and deliberate consensus-building, led by data analysis and best practices
• Outstanding communication and leadership skills
• Strong analytic, strategic, and innovative thinking as well as customer empathy
• Effective teamwork and team-building skills
• BA or comparable work experience

Simply Business focuses on E-Commerce, Finance, Insurance, and Fin Tech. Their company has offices in London. They have a large team that's between 201-500 employees.

You can view their website at https://www.simplybusiness.co.uk/ or find them on LinkedIn
Show more details...
via Built In Boston schedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We are seeking customer-centric and detail-oriented individuals to join our growing team as Licensed Service Agents within our Customer Solutions Center (CSC). The Customer Solutions Center is the service department at Simply Business - striving to provide a great experience to all current and future customers!

As a Licensed Service Agent, you will act as the primary contact for direct customer service inquiries when handling inbound & outbound service calls and direct email via our ZenDesk Customer Service software. You will also use various automated systems to perform your daily tasks and responsibilities.

Core Responsibilities:
• Handle inbound service calls
• Communicate with customers via direct email
• Respond to emails via our ZenDesk Customer Service software
• Send Certificates of Insurance & Policy documents as requested
• Process credit card payments & make changes to payment method
• Quote and process policy renewals
• Process policy cancellations & rewrites as appropriate
• Make changes to current policies as required or requested
• Adhere to all compliance and quality standards
• Use relevant systems to update information held on customer accounts
• Communicate and liaise with customers using appropriate methods to ensure a good customer experience
• Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
• Effective management of call backs and follow ups
• Attend and be present at internal Zoom meetings as needed

What we are looking for:
• Licensed Property & Casualty Producers
• Experience in a fast paced call center environment
• Experience in commercial insurance lines or another complex insurance
• Someone who is passionate about the customer experience
• Computer literacy with the ability to navigate and use multiple systems
• Active listening skills, with the ability to acknowledge and appreciate customers
• Flexibility to adapt one's style to engage with different customers in the right way
• Sensitivity to recognize and understand different customer needs and treat each customer as an individual
• Ability to explain and communicate information on our commercial products that shows real value to each customer
• Agility to deal with different customer concerns, questions, and objections
• A team player who is able to work with others, as well as in isolation when required

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process.

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above
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via Jooble posted_at: 5 days agoschedule_type: Full-time
Search Marketing Manager - Simply Business UK Simply Business homepage 0333 0146 683 Our opening hours Current vacancies Search Marketing Manager Boston, MA • Marketing • Permanent (Full-Time) • Marketing Apply now Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance Search Marketing Manager - Simply Business UK Simply Business homepage 0333 0146 683 Our opening hours Current vacancies Search Marketing Manager

Boston, MA • Marketing • Permanent (Full-Time) • Marketing
Apply now Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you. As the Search Marketing Manager, you will leverage a deep understanding of our target customers, the small business insurance market, and the search landscape in order to drive business goals throughout the sales funnel. You will own paid and organic search for the brand, using your... expertise to develop growth strategies and testing plans. You will report to the Director of Digital Marketing and work in close partnership with our Product, Brand, Analytics, and Finance teams. Essential duties and responsibilities include but are not limited to those listed below:
• Lead the development and execution of paid search and SEO strategies for Simply Business.
• Work with agility to action optimizations and tests based on learnings and opportunitiesManage the channel budgets and create forecasts.
• Collaborate with Brand, Product, and Finance teams to understand the business objectives, customer acquisition goals, and measurement methodologies which inform search marketing planning and strategy.
• Keep the customer top of mind while overseeing the development of assets, from copy best practices to landing page testing strategies to tagging and tracking.
• Analyze search results against business goals to identify trends, recommend optimizations, and report on weekly and monthly performanceServe as a subject matter expert in SEO, paid search, and search marketing technology.
What we are looking for:
• 7-10+ years of experience managing large scale, full-funnel search marketing campaigns.
• Strong leadership skills and experience managing small teams.
• Collaboration and communication skills, with experience successfully partnering with internal teams such as Product, Creative, Finance, and Analytics, as well as external marketing agency and platform partners.
• An analytical thinker, adept with analyzing marketing data and reporting on results as they relate to business objectives.
• In-depth understanding of search advertising best practices, technical and content SEO strategies, paid search bidding models, and marketing tracking and measurement.
• Working knowledge of a broad spectrum of search marketing tools and platforms, such as SA360, SEMrush, Adthena, and data visualization tools.
• Passion for learning and staying up to date with the latest search industry trends and marketing technology.
What are the benefits? Here are some of the great benefits and perks that come from being a Simply Business employee: • A salary that reflects your experience, our pay policy, and the market we’re in from your first day • Group plan for medical, dental, vision, and prescription drug coverage • Short term disability, long term disability, and life insurance coverage • Participation in the Company’s bonus program • Participation in 401(k) plan with a 3% employer match • Commuter benefits to help cut down on parking and public transit costs • 25 days of vacation time plus 10 sick days and 10 company holidays • A genuine investment in your learning and development • Annual company trip, regular outings, and volunteer opportunities • An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited! Want more info on working at Simply Business? Check out our careers page: What's going on with work from home and return to the office? More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives. We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time. We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them. If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal. Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at View email address on click.appcast.io. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above. Apply now

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© Copyright 2023 Simply Business. All Rights Reserved. Simply Business is a trading name of Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) has its registered office at 6th Floor, 99 Gresham Street, London, EC2V 7NG.

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via AngelList schedule_type: Full-time
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If... you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We need a Senior Software Engineer to join us in Boston.

This role will develop customer focused products in a culture which champions Agile, cross functional teams and continuous collaboration.

Key Responsibilities:
• Being hands-on in developing our products using best practices, appropriate tools and technologies
• Working with cross functional collaborative teams, helping to clarify requirements at the onset of projects and suggesting different and relevant technical approaches
• Championing Agile processes across the team
• Highlighting areas for continuous improvement and driving their prioritization
• Mentoring junior members of the team where needed
• Being proactive in suggesting new tools, technologies and ways of working

What We Are Looking For:
• Strong programming skills in any language. We look for strong Engineers and our philosophy is that a strong Engineer is not defined by the technologies they use; therefore Ruby experience is not essential. You’ll just need to be happy to cross-over to Ruby if you join us – and we will support you with that
• Strong desire to work collaboratively with business teams. We do not divide ‘business’ and tech’ teams, we see both as one team as we are all working towards one shared goal
• Strong interpersonal skills to work well in our very open and friendly environment
• Pro-active in suggesting new tools, processes and technologies – anything which will help us continually improve!
• The ability to communicate technical concepts to non technical members of the team
• Ability to own small sub projects from ideation to deliver into our customers hands.

Our Tech Stack:
• Ruby/Ruby on Rails
• Scala
• MongoDB
• Spark
• Redshift
• Kafka
• Puppet
• AWS
• Docker
• HTML, CSS, JavaScript
• React

Simply Business focuses on E-Commerce, Finance, Insurance, and Fin Tech. Their company has offices in London. They have a large team that's between 201-500 employees.

You can view their website at https://www.simplybusiness.co.uk/ or find them on LinkedIn
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