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Sinch
Computer software company
Sinch.com is a leading cloud communications platform that enables businesses to integrate advanced messaging, voice, and video capabilities into their applications and services. With a global network of carriers, Sinch provides reliable and scalable solutions for businesses to engage with their customers across various channels, including SMS, MMS, WhatsApp, and more. Their user-friendly APIs and SDKs allow developers to easily integrate Sinch's powerful communication tools, enabling businesses to enhance customer experience, improve engagement, and drive growth. Sinch's robust technology, combined with their expertise in messaging and voice, has made them a trusted partner for businesses worldwide.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityLondon, England
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Latitude\Longitude51.5164 / -0.093 Google Map
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Traffic rank#28,635 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock_priceSINCH (STO) SEK 48.38 -0.70 (-1.43%)Jan 11, 5 - 29 PM GMT+1 - Disclaimer
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Headquarters
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Subsidiaries
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CeoOscar Werner crunchbase.com
Traffic rank
#28,635
#28,635
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Sinch
Newest job postings for Sinch
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
Company
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network
Company
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Position Overview
As part of the Customer Support Center team, the Support Tech I will contribute to the resolution of customer troubles. The Support Tech I will be responsible for creating new trouble tickets within the given time frame, answering all calls and emails coming into the team including 911 hang up calls, Law Enforcement Agency assistance calls, customer calls/emails, alarm calls, and end users. This role requires a person that is highly responsive, customer focused, and enjoys helping customers and team members; someone who aspires to provide the best customer experience possible. Additional duties as assigned.
Essential Duties And Responsibilities
• Follow Standard Operating Procedures in order to open new customer trouble tickets, update existing trouble tickets and answer internal and external phone calls (including 911 hang ups and exigent law enforcement requests)
• Open customer trouble tickets accurately and in a timely manner
• Ensure appropriate and timely communications are provided to internal and external customers
• Work with other departments to assist and resolve customer issues in an efficient manner to provide the best customer experience possible
• Perform basic troubleshooting and trouble resolution
• Provide frontline support on customer phone calls
• Communicates effectively, clearly and concisely (both written and verbal) with both customers and internal team members; communicates in a timely manner
• Solicit customer feedback to improve their experience
• Complete follow-up on all issues and items
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Research and self-educate on new or unfamiliar technologies, protocols, and applications
• Be available for overtime work assignments when requested
• Support Tech I may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Qualifications
Education & Experience:
• Minimum of 2 years related technical experience and/or training
• Strong PC, telephone, and application skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated problem solving and analytic skills
• Strong customer service skills
Other Skills, Abilities And Qualification
• Possess strong analytical, technical, and customer skills and be able to effectively multitask, working on several customer or network issues simultaneously.
• Customer service and technical repair are critical functions within the Customer Support team and can ultimately impact the Support’s ability to meet customer expectations potentially impacting corporate revenues and crucial customer relationships.
• Excellent written and verbal communications skills to interact with customers, contractors and internal organizations to solve customer and network problems.
• Flexible with working hours in order to accommodate customer maintenance windows, customer schedule, customer escalations
• Must be self-motivated and a quick learner with motivation to learn
• Must be able to work in and enjoy a fast-paced environment and be driven to achieve results while maintaining the ability to effectively work with others
• Knowledge or experience with VoIP protocols and concepts
• Knowledge or experience with telecommunications voice networks, protocols, and concepts
• Flexible with scheduling
• Well-developed sense of urgency; follow through
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities and generous PTO.
EEO/Vets Show more details...
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Position Overview
As part of the Customer Support Center team, the Support Tech I will contribute to the resolution of customer troubles. The Support Tech I will be responsible for creating new trouble tickets within the given time frame, answering all calls and emails coming into the team including 911 hang up calls, Law Enforcement Agency assistance calls, customer calls/emails, alarm calls, and end users. This role requires a person that is highly responsive, customer focused, and enjoys helping customers and team members; someone who aspires to provide the best customer experience possible. Additional duties as assigned.
Essential Duties And Responsibilities
• Follow Standard Operating Procedures in order to open new customer trouble tickets, update existing trouble tickets and answer internal and external phone calls (including 911 hang ups and exigent law enforcement requests)
• Open customer trouble tickets accurately and in a timely manner
• Ensure appropriate and timely communications are provided to internal and external customers
• Work with other departments to assist and resolve customer issues in an efficient manner to provide the best customer experience possible
• Perform basic troubleshooting and trouble resolution
• Provide frontline support on customer phone calls
• Communicates effectively, clearly and concisely (both written and verbal) with both customers and internal team members; communicates in a timely manner
• Solicit customer feedback to improve their experience
• Complete follow-up on all issues and items
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Research and self-educate on new or unfamiliar technologies, protocols, and applications
• Be available for overtime work assignments when requested
• Support Tech I may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Qualifications
Education & Experience:
• Minimum of 2 years related technical experience and/or training
• Strong PC, telephone, and application skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated problem solving and analytic skills
• Strong customer service skills
Other Skills, Abilities And Qualification
• Possess strong analytical, technical, and customer skills and be able to effectively multitask, working on several customer or network issues simultaneously.
• Customer service and technical repair are critical functions within the Customer Support team and can ultimately impact the Support’s ability to meet customer expectations potentially impacting corporate revenues and crucial customer relationships.
• Excellent written and verbal communications skills to interact with customers, contractors and internal organizations to solve customer and network problems.
• Flexible with working hours in order to accommodate customer maintenance windows, customer schedule, customer escalations
• Must be self-motivated and a quick learner with motivation to learn
• Must be able to work in and enjoy a fast-paced environment and be driven to achieve results while maintaining the ability to effectively work with others
• Knowledge or experience with VoIP protocols and concepts
• Knowledge or experience with telecommunications voice networks, protocols, and concepts
• Flexible with scheduling
• Well-developed sense of urgency; follow through
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities and generous PTO.
EEO/Vets Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Overview
We are looking for a leader to help develop and enhance the accounts payable (AP) team. A successful individual will guide the AP functions which includes vendor management, disbursements and overall upkeep of day-to-day activities. In this role, you will be interacting and working with vendors, internal employees along with department managers. This position is focused on the timely and accurate processing of invoices and disbursements for Sinch Voice. You will need to have knowledge of basic Accounting Principles and skills to prepare analytics using Excel spreadsheets. You will also lead and participate in system development projects related to AP.
The ideal candidate enjoys working as a partner to the business, is energized by asking questions, learning, and suggesting alternatives to overcome day to day challenges! All while keeping up in a fast-paced environment where accuracy and attention to detail are paramount to success.
Responsibilities
• Supervise full cycle general activities for the company’s AP function including invoice approval and disbursements, maintain invoice and payment support, maintain vendor relationships, account reconciliations, general ledger account usage and Travel and Entertainment reimbursement.
• Complete month-end close procedures within an established timeline to support a timely and clean month end close. This will include preparing listing of invoices not processed in the system for accruals.
• Prepare cash flow forecasts based on expected payment cycles. Review disbursements to decide payment priorities to meet overall cash target at quarter-end.
• Develop, carry out and enhance AP policies and practices to ensure compliance with company standards and internal control procedures.
• Partner with the internal Network Cost team to ensure direct cost invoices processed via Razorsight software interface is uploaded timely and accurately on a weekly cadence.
• Facilitate the maintenance of vendor master profile in the AX system.
• Inspire, train and guide staff while, enhancing their career development.
• Enhance process flow documentation and develop cross-training for back-up coverage.
• Report monthly AP metrics to measure effectiveness of the department and for monthly financial reporting package.
• Validate the data flow between the accounting general ledger system and the sub-ledgers to ensure accuracy and consistency.
• Recommend and implement system and process flow improvements as needed to create higher efficiency and accuracy.
• Research and resolve questions, issues and problems affecting accounts payable and provide timely communication to vendors and internal departments.
• Issue disbursements using check, ACH, On-Line EFT, Wire Transfer and Paymode.
• Prepare annual 1099 statement in Evergreen system.
• Research and prepare information to external auditors to support audit inquiries.
• Handle other miscellaneous tasks and Ad hoc projects as requested.
Requirements
• Bachelor's degree in Accounting or Finance
• At least ten years of experience in AP and general accounting functions, with five of those years leading accounts payable team.
• Experience with Microsoft AX 2012 and CONCUR expense management system preferred.
• Knowledge with Blackline account reconciliation tool preferred.
• Proficient with MS Office with sophisticated skills in Excel, including Lookups and Pivot Tables.
• Superior organizational skills with the ability to prioritize and balance multiple projects and tasks simultaneously.
• Demonstrates strong attention to detail with an analytical approach to problem solving.
• Strong written and verbal communication skills with a high degree of focus around proper documentation.
• Bias to address problems through collaboration with customers, vendors, and employees
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
Overview
We are looking for a leader to help develop and enhance the accounts payable (AP) team. A successful individual will guide the AP functions which includes vendor management, disbursements and overall upkeep of day-to-day activities. In this role, you will be interacting and working with vendors, internal employees along with department managers. This position is focused on the timely and accurate processing of invoices and disbursements for Sinch Voice. You will need to have knowledge of basic Accounting Principles and skills to prepare analytics using Excel spreadsheets. You will also lead and participate in system development projects related to AP.
The ideal candidate enjoys working as a partner to the business, is energized by asking questions, learning, and suggesting alternatives to overcome day to day challenges! All while keeping up in a fast-paced environment where accuracy and attention to detail are paramount to success.
Responsibilities
• Supervise full cycle general activities for the company’s AP function including invoice approval and disbursements, maintain invoice and payment support, maintain vendor relationships, account reconciliations, general ledger account usage and Travel and Entertainment reimbursement.
• Complete month-end close procedures within an established timeline to support a timely and clean month end close. This will include preparing listing of invoices not processed in the system for accruals.
• Prepare cash flow forecasts based on expected payment cycles. Review disbursements to decide payment priorities to meet overall cash target at quarter-end.
• Develop, carry out and enhance AP policies and practices to ensure compliance with company standards and internal control procedures.
• Partner with the internal Network Cost team to ensure direct cost invoices processed via Razorsight software interface is uploaded timely and accurately on a weekly cadence.
• Facilitate the maintenance of vendor master profile in the AX system.
• Inspire, train and guide staff while, enhancing their career development.
• Enhance process flow documentation and develop cross-training for back-up coverage.
• Report monthly AP metrics to measure effectiveness of the department and for monthly financial reporting package.
• Validate the data flow between the accounting general ledger system and the sub-ledgers to ensure accuracy and consistency.
• Recommend and implement system and process flow improvements as needed to create higher efficiency and accuracy.
• Research and resolve questions, issues and problems affecting accounts payable and provide timely communication to vendors and internal departments.
• Issue disbursements using check, ACH, On-Line EFT, Wire Transfer and Paymode.
• Prepare annual 1099 statement in Evergreen system.
• Research and prepare information to external auditors to support audit inquiries.
• Handle other miscellaneous tasks and Ad hoc projects as requested.
Requirements
• Bachelor's degree in Accounting or Finance
• At least ten years of experience in AP and general accounting functions, with five of those years leading accounts payable team.
• Experience with Microsoft AX 2012 and CONCUR expense management system preferred.
• Knowledge with Blackline account reconciliation tool preferred.
• Proficient with MS Office with sophisticated skills in Excel, including Lookups and Pivot Tables.
• Superior organizational skills with the ability to prioritize and balance multiple projects and tasks simultaneously.
• Demonstrates strong attention to detail with an analytical approach to problem solving.
• Strong written and verbal communication skills with a high degree of focus around proper documentation.
• Bias to address problems through collaboration with customers, vendors, and employees
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
via Jobs By Workable
posted_at: 18 days agoschedule_type: Full-timework_from_home: 1
Sinch is seeking an experienced Product Manager to help lead our Mailjet product line! As Product Manager, you will collaborate closely with the rest of the Product team as well as with Engineering, Marketing, Finance, Compliance, Design, Engineering, Support, and Sales to translate the Mailjet product strategy and roadmap into product features that yield an engaging customer experience and a... successful growth generator. Communicating clear requirements
Sinch is seeking an experienced Product Manager to help lead our Mailjet product line! As Product Manager, you will collaborate closely with the rest of the Product team as well as with Engineering, Marketing, Finance, Compliance, Design, Engineering, Support, and Sales to translate the Mailjet product strategy and roadmap into product features that yield an engaging customer experience and a... successful growth generator. Communicating clear requirements and acceptance criteria, understanding dependencies and constraints, communicating timelines to teammates and customers, and owning your work will be critical to be successful in this role! What else does a Product Manager do?
Responsibilities
• Collaborate with various Teams and Business Units, and across different channels and platforms, to ensure overall growth and success
• Define the product strategy and what is needed for success today, tomorrow and in the years to come
• Prioritize work based on business impact and feasibility for near-term development cycles as well as for future-looking roadmap planning
• Communicate product plans while gaining stakeholder support from executives, peers, and cross-functional teams
• Measure success of product through ongoing analysis of usage, financial, market, and research data
• Partner closely with marketing and sales on go-to-market efforts to develop launch plans, documentation, collateral, and success metrics
• Advocate for user and buyer needs by presenting market analysis, user research, and product feedback
• Recommend when to build, buy, and partner based on thorough analysis and effective trade-off decision making with inputs from key stakeholders
• Manage the engineering backlog from requirements definition through short- and long-term prioritization of initiatives, epics, user stories, and features, tracking each to successful release
• Refine features through ongoing collaboration with designers and engineers.
• 3+ years of demonstrated product management success developing and managing SaaS products
• Able to quickly understand the product, business, and competitive landscape to inform clear product requirements, prioritize backlogs, and present reliable roadmaps
• Working knowledge of product development lifecycles, with demonstrated success defining and communicating specifications, managing resources, and leading distributed cross-functional teams
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Foundational understanding of API-based subscription products
• Experience translating product strategies and initiatives into clear technical requirements
• Proficiency with data analytics tools, including using the data to analyze, report, and make product decisions
• Understanding of the end-to-end user-centered design process, from strategy, to concept, to final product
• Outstanding verbal and written communications skills
• Committed to learning and growing professional and technical knowledge
• Business, Computer Science, or related degree(s); and/or product management certification(s) preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $104,800 - 137,550. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
Responsibilities
• Collaborate with various Teams and Business Units, and across different channels and platforms, to ensure overall growth and success
• Define the product strategy and what is needed for success today, tomorrow and in the years to come
• Prioritize work based on business impact and feasibility for near-term development cycles as well as for future-looking roadmap planning
• Communicate product plans while gaining stakeholder support from executives, peers, and cross-functional teams
• Measure success of product through ongoing analysis of usage, financial, market, and research data
• Partner closely with marketing and sales on go-to-market efforts to develop launch plans, documentation, collateral, and success metrics
• Advocate for user and buyer needs by presenting market analysis, user research, and product feedback
• Recommend when to build, buy, and partner based on thorough analysis and effective trade-off decision making with inputs from key stakeholders
• Manage the engineering backlog from requirements definition through short- and long-term prioritization of initiatives, epics, user stories, and features, tracking each to successful release
• Refine features through ongoing collaboration with designers and engineers.
• 3+ years of demonstrated product management success developing and managing SaaS products
• Able to quickly understand the product, business, and competitive landscape to inform clear product requirements, prioritize backlogs, and present reliable roadmaps
• Working knowledge of product development lifecycles, with demonstrated success defining and communicating specifications, managing resources, and leading distributed cross-functional teams
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Foundational understanding of API-based subscription products
• Experience translating product strategies and initiatives into clear technical requirements
• Proficiency with data analytics tools, including using the data to analyze, report, and make product decisions
• Understanding of the end-to-end user-centered design process, from strategy, to concept, to final product
• Outstanding verbal and written communications skills
• Committed to learning and growing professional and technical knowledge
• Business, Computer Science, or related degree(s); and/or product management certification(s) preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $104,800 - 137,550. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
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