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Most recent job postings at Sinch
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
Company
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network
Company
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Position Overview
As part of the Customer Support Center team, the Support Tech I will contribute to the resolution of customer troubles. The Support Tech I will be responsible for creating new trouble tickets within the given time frame, answering all calls and emails coming into the team including 911 hang up calls, Law Enforcement Agency assistance calls, customer calls/emails, alarm calls, and end users. This role requires a person that is highly responsive, customer focused, and enjoys helping customers and team members; someone who aspires to provide the best customer experience possible. Additional duties as assigned.
Essential Duties And Responsibilities
• Follow Standard Operating Procedures in order to open new customer trouble tickets, update existing trouble tickets and answer internal and external phone calls (including 911 hang ups and exigent law enforcement requests)
• Open customer trouble tickets accurately and in a timely manner
• Ensure appropriate and timely communications are provided to internal and external customers
• Work with other departments to assist and resolve customer issues in an efficient manner to provide the best customer experience possible
• Perform basic troubleshooting and trouble resolution
• Provide frontline support on customer phone calls
• Communicates effectively, clearly and concisely (both written and verbal) with both customers and internal team members; communicates in a timely manner
• Solicit customer feedback to improve their experience
• Complete follow-up on all issues and items
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Research and self-educate on new or unfamiliar technologies, protocols, and applications
• Be available for overtime work assignments when requested
• Support Tech I may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Qualifications
Education & Experience:
• Minimum of 2 years related technical experience and/or training
• Strong PC, telephone, and application skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated problem solving and analytic skills
• Strong customer service skills
Other Skills, Abilities And Qualification
• Possess strong analytical, technical, and customer skills and be able to effectively multitask, working on several customer or network issues simultaneously.
• Customer service and technical repair are critical functions within the Customer Support team and can ultimately impact the Support’s ability to meet customer expectations potentially impacting corporate revenues and crucial customer relationships.
• Excellent written and verbal communications skills to interact with customers, contractors and internal organizations to solve customer and network problems.
• Flexible with working hours in order to accommodate customer maintenance windows, customer schedule, customer escalations
• Must be self-motivated and a quick learner with motivation to learn
• Must be able to work in and enjoy a fast-paced environment and be driven to achieve results while maintaining the ability to effectively work with others
• Knowledge or experience with VoIP protocols and concepts
• Knowledge or experience with telecommunications voice networks, protocols, and concepts
• Flexible with scheduling
• Well-developed sense of urgency; follow through
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities and generous PTO.
EEO/Vets Show more details...
Sinch Voice, formally known as Inteliquent, empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in the country, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our... network by the end of 2022. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Position Overview
As part of the Customer Support Center team, the Support Tech I will contribute to the resolution of customer troubles. The Support Tech I will be responsible for creating new trouble tickets within the given time frame, answering all calls and emails coming into the team including 911 hang up calls, Law Enforcement Agency assistance calls, customer calls/emails, alarm calls, and end users. This role requires a person that is highly responsive, customer focused, and enjoys helping customers and team members; someone who aspires to provide the best customer experience possible. Additional duties as assigned.
Essential Duties And Responsibilities
• Follow Standard Operating Procedures in order to open new customer trouble tickets, update existing trouble tickets and answer internal and external phone calls (including 911 hang ups and exigent law enforcement requests)
• Open customer trouble tickets accurately and in a timely manner
• Ensure appropriate and timely communications are provided to internal and external customers
• Work with other departments to assist and resolve customer issues in an efficient manner to provide the best customer experience possible
• Perform basic troubleshooting and trouble resolution
• Provide frontline support on customer phone calls
• Communicates effectively, clearly and concisely (both written and verbal) with both customers and internal team members; communicates in a timely manner
• Solicit customer feedback to improve their experience
• Complete follow-up on all issues and items
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
• Research and self-educate on new or unfamiliar technologies, protocols, and applications
• Be available for overtime work assignments when requested
• Support Tech I may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Qualifications
Education & Experience:
• Minimum of 2 years related technical experience and/or training
• Strong PC, telephone, and application skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated problem solving and analytic skills
• Strong customer service skills
Other Skills, Abilities And Qualification
• Possess strong analytical, technical, and customer skills and be able to effectively multitask, working on several customer or network issues simultaneously.
• Customer service and technical repair are critical functions within the Customer Support team and can ultimately impact the Support’s ability to meet customer expectations potentially impacting corporate revenues and crucial customer relationships.
• Excellent written and verbal communications skills to interact with customers, contractors and internal organizations to solve customer and network problems.
• Flexible with working hours in order to accommodate customer maintenance windows, customer schedule, customer escalations
• Must be self-motivated and a quick learner with motivation to learn
• Must be able to work in and enjoy a fast-paced environment and be driven to achieve results while maintaining the ability to effectively work with others
• Knowledge or experience with VoIP protocols and concepts
• Knowledge or experience with telecommunications voice networks, protocols, and concepts
• Flexible with scheduling
• Well-developed sense of urgency; follow through
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities and generous PTO.
EEO/Vets Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Overview
We are looking for a leader to help develop and enhance the accounts payable (AP) team. A successful individual will guide the AP functions which includes vendor management, disbursements and overall upkeep of day-to-day activities. In this role, you will be interacting and working with vendors, internal employees along with department managers. This position is focused on the timely and accurate processing of invoices and disbursements for Sinch Voice. You will need to have knowledge of basic Accounting Principles and skills to prepare analytics using Excel spreadsheets. You will also lead and participate in system development projects related to AP.
The ideal candidate enjoys working as a partner to the business, is energized by asking questions, learning, and suggesting alternatives to overcome day to day challenges! All while keeping up in a fast-paced environment where accuracy and attention to detail are paramount to success.
Responsibilities
• Supervise full cycle general activities for the company’s AP function including invoice approval and disbursements, maintain invoice and payment support, maintain vendor relationships, account reconciliations, general ledger account usage and Travel and Entertainment reimbursement.
• Complete month-end close procedures within an established timeline to support a timely and clean month end close. This will include preparing listing of invoices not processed in the system for accruals.
• Prepare cash flow forecasts based on expected payment cycles. Review disbursements to decide payment priorities to meet overall cash target at quarter-end.
• Develop, carry out and enhance AP policies and practices to ensure compliance with company standards and internal control procedures.
• Partner with the internal Network Cost team to ensure direct cost invoices processed via Razorsight software interface is uploaded timely and accurately on a weekly cadence.
• Facilitate the maintenance of vendor master profile in the AX system.
• Inspire, train and guide staff while, enhancing their career development.
• Enhance process flow documentation and develop cross-training for back-up coverage.
• Report monthly AP metrics to measure effectiveness of the department and for monthly financial reporting package.
• Validate the data flow between the accounting general ledger system and the sub-ledgers to ensure accuracy and consistency.
• Recommend and implement system and process flow improvements as needed to create higher efficiency and accuracy.
• Research and resolve questions, issues and problems affecting accounts payable and provide timely communication to vendors and internal departments.
• Issue disbursements using check, ACH, On-Line EFT, Wire Transfer and Paymode.
• Prepare annual 1099 statement in Evergreen system.
• Research and prepare information to external auditors to support audit inquiries.
• Handle other miscellaneous tasks and Ad hoc projects as requested.
Requirements
• Bachelor's degree in Accounting or Finance
• At least ten years of experience in AP and general accounting functions, with five of those years leading accounts payable team.
• Experience with Microsoft AX 2012 and CONCUR expense management system preferred.
• Knowledge with Blackline account reconciliation tool preferred.
• Proficient with MS Office with sophisticated skills in Excel, including Lookups and Pivot Tables.
• Superior organizational skills with the ability to prioritize and balance multiple projects and tasks simultaneously.
• Demonstrates strong attention to detail with an analytical approach to problem solving.
• Strong written and verbal communication skills with a high degree of focus around proper documentation.
• Bias to address problems through collaboration with customers, vendors, and employees
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
Overview
We are looking for a leader to help develop and enhance the accounts payable (AP) team. A successful individual will guide the AP functions which includes vendor management, disbursements and overall upkeep of day-to-day activities. In this role, you will be interacting and working with vendors, internal employees along with department managers. This position is focused on the timely and accurate processing of invoices and disbursements for Sinch Voice. You will need to have knowledge of basic Accounting Principles and skills to prepare analytics using Excel spreadsheets. You will also lead and participate in system development projects related to AP.
The ideal candidate enjoys working as a partner to the business, is energized by asking questions, learning, and suggesting alternatives to overcome day to day challenges! All while keeping up in a fast-paced environment where accuracy and attention to detail are paramount to success.
Responsibilities
• Supervise full cycle general activities for the company’s AP function including invoice approval and disbursements, maintain invoice and payment support, maintain vendor relationships, account reconciliations, general ledger account usage and Travel and Entertainment reimbursement.
• Complete month-end close procedures within an established timeline to support a timely and clean month end close. This will include preparing listing of invoices not processed in the system for accruals.
• Prepare cash flow forecasts based on expected payment cycles. Review disbursements to decide payment priorities to meet overall cash target at quarter-end.
• Develop, carry out and enhance AP policies and practices to ensure compliance with company standards and internal control procedures.
• Partner with the internal Network Cost team to ensure direct cost invoices processed via Razorsight software interface is uploaded timely and accurately on a weekly cadence.
• Facilitate the maintenance of vendor master profile in the AX system.
• Inspire, train and guide staff while, enhancing their career development.
• Enhance process flow documentation and develop cross-training for back-up coverage.
• Report monthly AP metrics to measure effectiveness of the department and for monthly financial reporting package.
• Validate the data flow between the accounting general ledger system and the sub-ledgers to ensure accuracy and consistency.
• Recommend and implement system and process flow improvements as needed to create higher efficiency and accuracy.
• Research and resolve questions, issues and problems affecting accounts payable and provide timely communication to vendors and internal departments.
• Issue disbursements using check, ACH, On-Line EFT, Wire Transfer and Paymode.
• Prepare annual 1099 statement in Evergreen system.
• Research and prepare information to external auditors to support audit inquiries.
• Handle other miscellaneous tasks and Ad hoc projects as requested.
Requirements
• Bachelor's degree in Accounting or Finance
• At least ten years of experience in AP and general accounting functions, with five of those years leading accounts payable team.
• Experience with Microsoft AX 2012 and CONCUR expense management system preferred.
• Knowledge with Blackline account reconciliation tool preferred.
• Proficient with MS Office with sophisticated skills in Excel, including Lookups and Pivot Tables.
• Superior organizational skills with the ability to prioritize and balance multiple projects and tasks simultaneously.
• Demonstrates strong attention to detail with an analytical approach to problem solving.
• Strong written and verbal communication skills with a high degree of focus around proper documentation.
• Bias to address problems through collaboration with customers, vendors, and employees
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
via Jobs By Workable
posted_at: 18 days agoschedule_type: Full-timework_from_home: 1
Sinch is seeking an experienced Product Manager to help lead our Mailjet product line! As Product Manager, you will collaborate closely with the rest of the Product team as well as with Engineering, Marketing, Finance, Compliance, Design, Engineering, Support, and Sales to translate the Mailjet product strategy and roadmap into product features that yield an engaging customer experience and a... successful growth generator. Communicating clear requirements
Sinch is seeking an experienced Product Manager to help lead our Mailjet product line! As Product Manager, you will collaborate closely with the rest of the Product team as well as with Engineering, Marketing, Finance, Compliance, Design, Engineering, Support, and Sales to translate the Mailjet product strategy and roadmap into product features that yield an engaging customer experience and a... successful growth generator. Communicating clear requirements and acceptance criteria, understanding dependencies and constraints, communicating timelines to teammates and customers, and owning your work will be critical to be successful in this role! What else does a Product Manager do?
Responsibilities
• Collaborate with various Teams and Business Units, and across different channels and platforms, to ensure overall growth and success
• Define the product strategy and what is needed for success today, tomorrow and in the years to come
• Prioritize work based on business impact and feasibility for near-term development cycles as well as for future-looking roadmap planning
• Communicate product plans while gaining stakeholder support from executives, peers, and cross-functional teams
• Measure success of product through ongoing analysis of usage, financial, market, and research data
• Partner closely with marketing and sales on go-to-market efforts to develop launch plans, documentation, collateral, and success metrics
• Advocate for user and buyer needs by presenting market analysis, user research, and product feedback
• Recommend when to build, buy, and partner based on thorough analysis and effective trade-off decision making with inputs from key stakeholders
• Manage the engineering backlog from requirements definition through short- and long-term prioritization of initiatives, epics, user stories, and features, tracking each to successful release
• Refine features through ongoing collaboration with designers and engineers.
• 3+ years of demonstrated product management success developing and managing SaaS products
• Able to quickly understand the product, business, and competitive landscape to inform clear product requirements, prioritize backlogs, and present reliable roadmaps
• Working knowledge of product development lifecycles, with demonstrated success defining and communicating specifications, managing resources, and leading distributed cross-functional teams
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Foundational understanding of API-based subscription products
• Experience translating product strategies and initiatives into clear technical requirements
• Proficiency with data analytics tools, including using the data to analyze, report, and make product decisions
• Understanding of the end-to-end user-centered design process, from strategy, to concept, to final product
• Outstanding verbal and written communications skills
• Committed to learning and growing professional and technical knowledge
• Business, Computer Science, or related degree(s); and/or product management certification(s) preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $104,800 - 137,550. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
Responsibilities
• Collaborate with various Teams and Business Units, and across different channels and platforms, to ensure overall growth and success
• Define the product strategy and what is needed for success today, tomorrow and in the years to come
• Prioritize work based on business impact and feasibility for near-term development cycles as well as for future-looking roadmap planning
• Communicate product plans while gaining stakeholder support from executives, peers, and cross-functional teams
• Measure success of product through ongoing analysis of usage, financial, market, and research data
• Partner closely with marketing and sales on go-to-market efforts to develop launch plans, documentation, collateral, and success metrics
• Advocate for user and buyer needs by presenting market analysis, user research, and product feedback
• Recommend when to build, buy, and partner based on thorough analysis and effective trade-off decision making with inputs from key stakeholders
• Manage the engineering backlog from requirements definition through short- and long-term prioritization of initiatives, epics, user stories, and features, tracking each to successful release
• Refine features through ongoing collaboration with designers and engineers.
• 3+ years of demonstrated product management success developing and managing SaaS products
• Able to quickly understand the product, business, and competitive landscape to inform clear product requirements, prioritize backlogs, and present reliable roadmaps
• Working knowledge of product development lifecycles, with demonstrated success defining and communicating specifications, managing resources, and leading distributed cross-functional teams
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Foundational understanding of API-based subscription products
• Experience translating product strategies and initiatives into clear technical requirements
• Proficiency with data analytics tools, including using the data to analyze, report, and make product decisions
• Understanding of the end-to-end user-centered design process, from strategy, to concept, to final product
• Outstanding verbal and written communications skills
• Committed to learning and growing professional and technical knowledge
• Business, Computer Science, or related degree(s); and/or product management certification(s) preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $104,800 - 137,550. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
via Jobs By Workable
schedule_type: Full-time
Are you interested in joining one of the most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Sales Development Representative that will identify new opportunities for Sinch’s products and services.The essence... of the role
The Sales Development Representative
Are you interested in joining one of the most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Sales Development Representative that will identify new opportunities for Sinch’s products and services.The essence... of the role
The Sales Development Representative is tasked with identifying and generating sales opportunities through both inbound and outbound calling activities. The right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with prospects, and is highly self-motivated. The right candidate will also understand how to assess a company’s needs and cater the outreach to each prospect specifically.Who are you?
This entry-level position requires an ambitious self-starter and someone that can effectively process inbound inquiries and identify qualified leads and opportunities. Relationship selling skills, with the ability to manage sales calls at varying levels of customer accounts, are essential.
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic
• High level of integrity and strong commitment to building a successful company
• Adept computer skills including proficiency with Microsoft Office
• Bachelor’s degree strongly preferred, high school diploma or equivalent required
As our new Sales Development Representative:
• Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle
• Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle
• Set appointments for [redacted] sales team when a lead reaches a qualified stage
• Nurture new marketing leads by educating and developing prospects until they are ready to speak with a field sales rep
• Drive attendance for webinars and live seminars, set meetings for conferences
• Collaborate with sales and marketing team members on strategic sales approach
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application
In order to contribute in this role you have:
• Excellent communications skills, both verbal and written
• Customer-driven focus dedicated to quality and success
• Interpersonal adeptness with proven ability to develop and foster relationships, both internally and externally
• Strong interest in understanding the business and what drives performance
• Desire to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment
• High energy and a strong team player with collaboration across teams, functional areas, geographic areas
• Sense of humor and enjoy having fun at work, contributing to a great employee experience with a positive attitude!
• Work onsite and reside in Atlanta.
Join us on our journey!
Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed SDR who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!
Tell us why you are the right fit for the Sales Development Representative role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume Show more details...
The Sales Development Representative is tasked with identifying and generating sales opportunities through both inbound and outbound calling activities. The right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with prospects, and is highly self-motivated. The right candidate will also understand how to assess a company’s needs and cater the outreach to each prospect specifically.Who are you?
This entry-level position requires an ambitious self-starter and someone that can effectively process inbound inquiries and identify qualified leads and opportunities. Relationship selling skills, with the ability to manage sales calls at varying levels of customer accounts, are essential.
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic
• High level of integrity and strong commitment to building a successful company
• Adept computer skills including proficiency with Microsoft Office
• Bachelor’s degree strongly preferred, high school diploma or equivalent required
As our new Sales Development Representative:
• Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle
• Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle
• Set appointments for [redacted] sales team when a lead reaches a qualified stage
• Nurture new marketing leads by educating and developing prospects until they are ready to speak with a field sales rep
• Drive attendance for webinars and live seminars, set meetings for conferences
• Collaborate with sales and marketing team members on strategic sales approach
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application
In order to contribute in this role you have:
• Excellent communications skills, both verbal and written
• Customer-driven focus dedicated to quality and success
• Interpersonal adeptness with proven ability to develop and foster relationships, both internally and externally
• Strong interest in understanding the business and what drives performance
• Desire to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment
• High energy and a strong team player with collaboration across teams, functional areas, geographic areas
• Sense of humor and enjoy having fun at work, contributing to a great employee experience with a positive attitude!
• Work onsite and reside in Atlanta.
Join us on our journey!
Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed SDR who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!
Tell us why you are the right fit for the Sales Development Representative role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume Show more details...
via Jobs By Workable
posted_at: 30 days agoschedule_type: Full-time
Sinch company prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning... opportunities. Do you have what it takes?
Application
Sinch company prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning... opportunities. Do you have what it takes?
Application Support Administrators should be able to:
• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)
Our Team
We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.
Knowledge/Skills/Ability
• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service
Responsibilities
• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes
• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support
• Must be able to work Monday-Friday, 1:00pm - 10:00pm CST
Preferred
• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to tele-health for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
The starting hourly rate for this position is between $17.69 - $23.22. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
Application Support Administrators should be able to:
• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)
Our Team
We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.
Knowledge/Skills/Ability
• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service
Responsibilities
• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes
• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support
• Must be able to work Monday-Friday, 1:00pm - 10:00pm CST
Preferred
• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to tele-health for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
The starting hourly rate for this position is between $17.69 - $23.22. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
The Role - Technical Product Manager Strategic accounts.
As a Technical Product Manager for strategic accounts, you will play a critical role in driving the development and execution of innovative products that shape the future of communications technology for our strategic customers. You will be responsible for guiding cross-functional teams, collaborating with engineers, designers, and... stakeholders to deliver high-quality products that meet
The Role - Technical Product Manager Strategic accounts.
As a Technical Product Manager for strategic accounts, you will play a critical role in driving the development and execution of innovative products that shape the future of communications technology for our strategic customers. You will be responsible for guiding cross-functional teams, collaborating with engineers, designers, and... stakeholders to deliver high-quality products that meet customer needs and drive business growth.
Responsibilities:
Product Strategy and Roadmap:
o Develop and communicate a clear product vision, strategy, and roadmap aligned with business goals and strategic cusotmer needs.
o Gather customer feedback to identify product opportunities and define product requirements.
Product Planning and Execution:
o Collaborate with engineering, design, and other teams to define product features, user stories, and acceptance criteria.
o Prioritize and manage the product backlog, ensuring that development efforts are focused on delivering maximum value to users and the business.
o Drive the agile development process, participating in sprint planning, daily stand-ups, and sprint reviews to ensure timely and successful product releases.
Cross-functional Collaboration:
o Work closely with architects and team leads to ensure technical feasibility and proper execution of product features.
o Collaborate with design teams to create intuitive and user-centric product experiences.
o Partner with account management teams to develop testing strategies and launch plans.
Data-Driven Decision Making:
o Define key performance indicators (KPIs) and establish a framework for measuring product success and tracking progress.
o Make data-driven decisions to prioritize features, resolve issues, and optimize product performance.
Stakeholder Management:
o Engage and communicate effectively with in- and external stakeholders, including executives, engineers, designers, and business partners.
o Present product updates, roadmap, and business cases to stakeholders, influencing decision-making and driving alignment.
Strong technical background and understanding of software development processes, preferably with experience in software engineering.
Exceptional analytical and problem-solving skills, with the ability to translate complex technical concepts into clear and actionable product requirements.
Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams and influence stakeholders.
Demonstrated ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment.
Familiarity with agile development methodologies and tools.
Bachelor's degree in computer science, engineering, or a related technical field. Advanced degree is a plus.
Passion for technology, innovation, and delivering exceptional user experiences Show more details...
As a Technical Product Manager for strategic accounts, you will play a critical role in driving the development and execution of innovative products that shape the future of communications technology for our strategic customers. You will be responsible for guiding cross-functional teams, collaborating with engineers, designers, and... stakeholders to deliver high-quality products that meet customer needs and drive business growth.
Responsibilities:
Product Strategy and Roadmap:
o Develop and communicate a clear product vision, strategy, and roadmap aligned with business goals and strategic cusotmer needs.
o Gather customer feedback to identify product opportunities and define product requirements.
Product Planning and Execution:
o Collaborate with engineering, design, and other teams to define product features, user stories, and acceptance criteria.
o Prioritize and manage the product backlog, ensuring that development efforts are focused on delivering maximum value to users and the business.
o Drive the agile development process, participating in sprint planning, daily stand-ups, and sprint reviews to ensure timely and successful product releases.
Cross-functional Collaboration:
o Work closely with architects and team leads to ensure technical feasibility and proper execution of product features.
o Collaborate with design teams to create intuitive and user-centric product experiences.
o Partner with account management teams to develop testing strategies and launch plans.
Data-Driven Decision Making:
o Define key performance indicators (KPIs) and establish a framework for measuring product success and tracking progress.
o Make data-driven decisions to prioritize features, resolve issues, and optimize product performance.
Stakeholder Management:
o Engage and communicate effectively with in- and external stakeholders, including executives, engineers, designers, and business partners.
o Present product updates, roadmap, and business cases to stakeholders, influencing decision-making and driving alignment.
Strong technical background and understanding of software development processes, preferably with experience in software engineering.
Exceptional analytical and problem-solving skills, with the ability to translate complex technical concepts into clear and actionable product requirements.
Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams and influence stakeholders.
Demonstrated ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment.
Familiarity with agile development methodologies and tools.
Bachelor's degree in computer science, engineering, or a related technical field. Advanced degree is a plus.
Passion for technology, innovation, and delivering exceptional user experiences Show more details...
via Jobs By Workable
schedule_type: Full-time
Reporting to the US Customer Support Manager, you will be part of the North American team of Support Account Managers (SAMs), managing and resolving customer incidents for Sinch’s regional key Enterprise customers.
On one hand you will work reactively to identify and resolve all escalations to the Support organisation from your defined customer account(s), with the aim of providing a consistent... level of resolution assistance and high customer
Reporting to the US Customer Support Manager, you will be part of the North American team of Support Account Managers (SAMs), managing and resolving customer incidents for Sinch’s regional key Enterprise customers.
On one hand you will work reactively to identify and resolve all escalations to the Support organisation from your defined customer account(s), with the aim of providing a consistent... level of resolution assistance and high customer satisfaction for issues with your assigned top tier customers and respective Sinch account managers, whilst liaising closely with the 24x7 Global Support team based in Sweden.
In a proactive capacity, you will analyse your customer’s traffic patterns and identify anomalies in message delivery rates, including unexpected/artificially inflated submission spikes or abnormal delivery failures rates, alerting the customer to confirmed issues and resolving them as required. In addition, any critical situations may involve internal and/or external emergency response bridge/conference attendance, to provide the customer with status updates on any platform outage or traffic routing failure situations.
You will hold regular reviews with your assigned customer(s) and/or the account management team to review high priority tickets, while identifying any recurring issues that need to be brought to the attention of the higher-level support teams for proactive customer management.
You will contribute to regular cross functional internal meetings to drive service and satisfaction improvements for your assigned accounts.
Principal Duties and Responsibilities:
• Monitor and address all tickets and escalations from your assigned customers
• Monitor customer traffic patterns and address identified anomalies immediately
• Attend any incident bridges for critical issues that impact your customers(s)
• Update your Support Manager on a weekly basis
• Work with your Support Manager to identify any training needs that may become apparent for the 24x7 support engineers or peer Support Account Managers
• Research and document issues at a much deeper level than basic resolution and providing detailed data on the issue and its resolution – to both customers and the account team
• Address any ‘warm’ issues that have the potential to turn into hot escalations with high visibility at executive level
• Use SLA timescales to assess overdue tickets and to work with the 24x7 Support team to resolve if necessary
• Always keep the account team and customers up to date for ‘owned’ tickets
• Covering assigned ‘secondary’ accounts for peer colleagues during their absence
• Assist with drafting incident reports (root cause analysis) following any high-profile outage or customer impacting error
• Regular reporting of ticket resolutions and SLA metrics.
• Document solution, configuration or process details in internal knowledge bases and CRM systems.
Job Qualifications:
• Engineering degree in telecommunications or equivalent technical experience
• A minimum 3 years experience in a technical support position – preferably working with Enterprise level companies.
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and solid knowledge of network access, server functionality & troubleshooting
User experience of Windows and Linux Operating Systems and experience with UNIX/Linux command line interface (shell)
Working knowledge of mobile devices and web protocols (SMPP, HTTP, XML, etc)
You will have excellent (English language) communication skills – written and spoken
• Self-motivated individual; able to work independently
• Strong personal accountability regarding decision-making and able to handle stress and peak messaging periods in a calm and constructive way.
• Proven ability to meet tight deadlines and take on multiple assignments
• Exposure to Atlassian jira service management, or a customer support ticketing system an advantage, as is exposure to knowledge management tools (Confluence), business intelligence / big data reporting tools (e.g. Business Objects, Tableau, SQL command line interface)
Job Location:
Atlanta, USA
Must Reside in Atlanta, GA. Thiis role is Hybrid for local candidates only Show more details...
On one hand you will work reactively to identify and resolve all escalations to the Support organisation from your defined customer account(s), with the aim of providing a consistent... level of resolution assistance and high customer satisfaction for issues with your assigned top tier customers and respective Sinch account managers, whilst liaising closely with the 24x7 Global Support team based in Sweden.
In a proactive capacity, you will analyse your customer’s traffic patterns and identify anomalies in message delivery rates, including unexpected/artificially inflated submission spikes or abnormal delivery failures rates, alerting the customer to confirmed issues and resolving them as required. In addition, any critical situations may involve internal and/or external emergency response bridge/conference attendance, to provide the customer with status updates on any platform outage or traffic routing failure situations.
You will hold regular reviews with your assigned customer(s) and/or the account management team to review high priority tickets, while identifying any recurring issues that need to be brought to the attention of the higher-level support teams for proactive customer management.
You will contribute to regular cross functional internal meetings to drive service and satisfaction improvements for your assigned accounts.
Principal Duties and Responsibilities:
• Monitor and address all tickets and escalations from your assigned customers
• Monitor customer traffic patterns and address identified anomalies immediately
• Attend any incident bridges for critical issues that impact your customers(s)
• Update your Support Manager on a weekly basis
• Work with your Support Manager to identify any training needs that may become apparent for the 24x7 support engineers or peer Support Account Managers
• Research and document issues at a much deeper level than basic resolution and providing detailed data on the issue and its resolution – to both customers and the account team
• Address any ‘warm’ issues that have the potential to turn into hot escalations with high visibility at executive level
• Use SLA timescales to assess overdue tickets and to work with the 24x7 Support team to resolve if necessary
• Always keep the account team and customers up to date for ‘owned’ tickets
• Covering assigned ‘secondary’ accounts for peer colleagues during their absence
• Assist with drafting incident reports (root cause analysis) following any high-profile outage or customer impacting error
• Regular reporting of ticket resolutions and SLA metrics.
• Document solution, configuration or process details in internal knowledge bases and CRM systems.
Job Qualifications:
• Engineering degree in telecommunications or equivalent technical experience
• A minimum 3 years experience in a technical support position – preferably working with Enterprise level companies.
Intermediate knowledge of telecommunications, networking, and Internet Protocol essentials and solid knowledge of network access, server functionality & troubleshooting
User experience of Windows and Linux Operating Systems and experience with UNIX/Linux command line interface (shell)
Working knowledge of mobile devices and web protocols (SMPP, HTTP, XML, etc)
You will have excellent (English language) communication skills – written and spoken
• Self-motivated individual; able to work independently
• Strong personal accountability regarding decision-making and able to handle stress and peak messaging periods in a calm and constructive way.
• Proven ability to meet tight deadlines and take on multiple assignments
• Exposure to Atlassian jira service management, or a customer support ticketing system an advantage, as is exposure to knowledge management tools (Confluence), business intelligence / big data reporting tools (e.g. Business Objects, Tableau, SQL command line interface)
Job Location:
Atlanta, USA
Must Reside in Atlanta, GA. Thiis role is Hybrid for local candidates only Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-timesalary: 110K–120K a year
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Overview
As a member of the Emergency Services team, the 9-1-1 Program Manager oversees the implementation of NG9-1-1 services and interconnection to various types of legacy and NG networks. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can lead multi-functional teams through implementation of 9-1-1 telecommunications services.
A qualified individual should be self-motivated, focused, and technically astute, with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions that contemporize emergency communications and save lives.
Responsibilities
• Own the successful implementation and delivery of 9-1-1 services in accordance with the scope and objectives detailed in the customer’s statement of work. Effectively coordinate with the client and internal resources. Which will include handling expectations, delivery scope, approach, timelines, risks, and resources.
• Create and maintain project plans, drive timely delivery, identify and communicate risks and risk mitigation strategies, facilitate appropriate solutions, and track and report against revenue plan and objectives.
• Develop strong customer relationships, collaborate with customers on various aspects of their emergency service solutions and manage the long-term solution delivery.
• Build and track multi-faceted project status using MPP. Prepare and present program status to key members, leadership, and external customers.
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators. Prepare and present program status to stakeholders, leadership, and external customers.
• Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and implement processes, goals, and solutions to ensure implementation excellence and optimal customer experience.
Qualifications
• Bachelor’s degree, or equivalent experience, required.
• PMP is preferred.
• 5+ years of experience within telecommunications field preferred
• 4+ years of experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911) preferred.
• Strong working experience with Microsoft Project or relevant software
• Knowledge of network trunking architectures and experience with central office physical infrastructure and Interconnection architectures
• Working knowledge of DS1, DS3, GiG level facility transport services
• Proven track record in simultaneously balancing multiple projects while meeting project parameters.
• Exhibit a high level of initiative and resourcefulness while solving challenges or roadblocks.
• Articulate issues, impacts, and corrective actions on programs to internal and external representatives
• Understand and communicate both technical and business-related information to all concerned parties.
• Clearly communicate telecommunication concepts and 9-1-1 call flows
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills with exemplary documentation.
• Develops and maintains a collaborative relationship with peers and other internal department members.
• Proficient in PowerPoint, Excel, and MS Office Suite
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
Overview
As a member of the Emergency Services team, the 9-1-1 Program Manager oversees the implementation of NG9-1-1 services and interconnection to various types of legacy and NG networks. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can lead multi-functional teams through implementation of 9-1-1 telecommunications services.
A qualified individual should be self-motivated, focused, and technically astute, with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions that contemporize emergency communications and save lives.
Responsibilities
• Own the successful implementation and delivery of 9-1-1 services in accordance with the scope and objectives detailed in the customer’s statement of work. Effectively coordinate with the client and internal resources. Which will include handling expectations, delivery scope, approach, timelines, risks, and resources.
• Create and maintain project plans, drive timely delivery, identify and communicate risks and risk mitigation strategies, facilitate appropriate solutions, and track and report against revenue plan and objectives.
• Develop strong customer relationships, collaborate with customers on various aspects of their emergency service solutions and manage the long-term solution delivery.
• Build and track multi-faceted project status using MPP. Prepare and present program status to key members, leadership, and external customers.
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators. Prepare and present program status to stakeholders, leadership, and external customers.
• Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and implement processes, goals, and solutions to ensure implementation excellence and optimal customer experience.
Qualifications
• Bachelor’s degree, or equivalent experience, required.
• PMP is preferred.
• 5+ years of experience within telecommunications field preferred
• 4+ years of experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911) preferred.
• Strong working experience with Microsoft Project or relevant software
• Knowledge of network trunking architectures and experience with central office physical infrastructure and Interconnection architectures
• Working knowledge of DS1, DS3, GiG level facility transport services
• Proven track record in simultaneously balancing multiple projects while meeting project parameters.
• Exhibit a high level of initiative and resourcefulness while solving challenges or roadblocks.
• Articulate issues, impacts, and corrective actions on programs to internal and external representatives
• Understand and communicate both technical and business-related information to all concerned parties.
• Clearly communicate telecommunication concepts and 9-1-1 call flows
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills with exemplary documentation.
• Develops and maintains a collaborative relationship with peers and other internal department members.
• Proficient in PowerPoint, Excel, and MS Office Suite
Sinch Voice has a friendly and relaxed culture. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets Show more details...
via LinkedIn
posted_at: 8 days agoschedule_type: Full-time
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications
Sinch Voice, formerly known as Inteliquent, empowers cloud communications for service providers and enterprises over the country's largest and highest quality independent voice network, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Sinch Voice began expanding its network globally in 2021, and we expect to add 40 countries to our network by the end... of 2023. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Overview
The Accounts Receivable (AR) Analyst will act as the primary credit and collections agent working to reduce outstanding receivables. The analyst will be expected to review customer’s credit worthiness. Their secondary responsibility will be reach out daily to customers on collection concerns. The AR analyst will also be expected to respond to all general AR inquires, including requests for invoice copies or W9s and payment remittance details. Additional responsibilities may include processing adjustments and resolving AR related disputes.
Essential Functions
• Perform credit analysis of prospective customers applying for credit, utilizing external credit risk management reports and credit references.
• Use independent judgement to establish credit limits for new accounts or make recommendations to management for approval.
• Enforce established company credit policy.
• Reduce payment delinquency on unpaid accounts by proactively reaching out to customers with payment reminders, sending out notices of default as necessary and using independent judgement to develop payment plans for risky accounts.
• Contacting customers via email and outbound calls in a professional manner while maintaining optimum customer service.
• Interface with appropriate departments to research outstanding balances and resolve customer issues.
• Identify delinquent accounts requiring external collection efforts.
• Maintain past due/collection reports for monthly meetings with supervisor and Sales Team.
• Respond to internal and external customer account inquiries.
• Update customer account information as needed.
• Aid in resolution of AR disputes; including missing invoices or payments, PO issues and new billing accounts customer is not aware of.
• Assist in providing requested supporting documentation during the fiscal year audit.
• Process month end billing adjustments and routine maintenance adjustments on accounts. Ensure appropriate approvals have been obtained prior to processing an adjustment.
• Reconcile aging balances for each billing system to the aging balances in our internal ERP system.
• Process incoming disputes and ensure they are assigned to the appropriate teams.
• Process cash receipts daily per remittance details or through deductive reasoning if payment remittance is not provided.
• Reconcile payments processed in our internal ERP system back to the cash receipts posted to our banks.
• Post payments and adjustments into each of the billing systems at the end of each month.
• Other duties as assigned.
Requirements
• Bachelor’s degree, preferably in Accounting/Finance/Economics or equivalent in work experience
• Highly proficient in MS Software applications, specifically Excel, Access and Word
• Familiarity with financial reporting
• Exhibits a high level of initiative and resourcefulness.
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Work effectively without supervision once trained.
• Prioritize and balance multiple projects and tasks.
• Manage time effectively and meet deadlines.
• Detail-oriented with the ability to exercise independent judgment.
• Operate with a considerable degree of credibility and business sense.
Sinch Voice has a friendly and relaxed atmosphere. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO.
EEO/Vets Show more details...
Overview
The Accounts Receivable (AR) Analyst will act as the primary credit and collections agent working to reduce outstanding receivables. The analyst will be expected to review customer’s credit worthiness. Their secondary responsibility will be reach out daily to customers on collection concerns. The AR analyst will also be expected to respond to all general AR inquires, including requests for invoice copies or W9s and payment remittance details. Additional responsibilities may include processing adjustments and resolving AR related disputes.
Essential Functions
• Perform credit analysis of prospective customers applying for credit, utilizing external credit risk management reports and credit references.
• Use independent judgement to establish credit limits for new accounts or make recommendations to management for approval.
• Enforce established company credit policy.
• Reduce payment delinquency on unpaid accounts by proactively reaching out to customers with payment reminders, sending out notices of default as necessary and using independent judgement to develop payment plans for risky accounts.
• Contacting customers via email and outbound calls in a professional manner while maintaining optimum customer service.
• Interface with appropriate departments to research outstanding balances and resolve customer issues.
• Identify delinquent accounts requiring external collection efforts.
• Maintain past due/collection reports for monthly meetings with supervisor and Sales Team.
• Respond to internal and external customer account inquiries.
• Update customer account information as needed.
• Aid in resolution of AR disputes; including missing invoices or payments, PO issues and new billing accounts customer is not aware of.
• Assist in providing requested supporting documentation during the fiscal year audit.
• Process month end billing adjustments and routine maintenance adjustments on accounts. Ensure appropriate approvals have been obtained prior to processing an adjustment.
• Reconcile aging balances for each billing system to the aging balances in our internal ERP system.
• Process incoming disputes and ensure they are assigned to the appropriate teams.
• Process cash receipts daily per remittance details or through deductive reasoning if payment remittance is not provided.
• Reconcile payments processed in our internal ERP system back to the cash receipts posted to our banks.
• Post payments and adjustments into each of the billing systems at the end of each month.
• Other duties as assigned.
Requirements
• Bachelor’s degree, preferably in Accounting/Finance/Economics or equivalent in work experience
• Highly proficient in MS Software applications, specifically Excel, Access and Word
• Familiarity with financial reporting
• Exhibits a high level of initiative and resourcefulness.
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Work effectively without supervision once trained.
• Prioritize and balance multiple projects and tasks.
• Manage time effectively and meet deadlines.
• Detail-oriented with the ability to exercise independent judgment.
• Operate with a considerable degree of credibility and business sense.
Sinch Voice has a friendly and relaxed atmosphere. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO.
EEO/Vets Show more details...
via Jobs By Workable
posted_at: 15 days agoschedule_type: Full-timework_from_home: 1
Are you a relentless, hard-working sales professional who thrives on driving real revenue growth and love closing deals? We are seeking a dynamic, ambitious individual who is ready to take charge and create new, self-sourced pipeline while maximizing opportunities from lead to closed won!
As a results-driven outbound seller, you will navigate sophisticated sourcing models, drive deep discovery... lead legal negotiations, and engage in highly technical
Are you a relentless, hard-working sales professional who thrives on driving real revenue growth and love closing deals? We are seeking a dynamic, ambitious individual who is ready to take charge and create new, self-sourced pipeline while maximizing opportunities from lead to closed won!
As a results-driven outbound seller, you will navigate sophisticated sourcing models, drive deep discovery... lead legal negotiations, and engage in highly technical product conversations. Your passion for sales, combined with your creative approach and unwavering energy, will play a crucial role in our continued success.
The ideal candidate for this role possesses a deep understanding of IaaS and SaaS sales models, accompanied by a proven track record of consistent performance against quota in a challenging economic climate. As a Sr. Account Executive, you will collaborate closely with clients, aligning their business goals with our innovative solutions. Your ability to effectively manage limited resources and still exceed client expectations will set you apart as a top performer on our team.
To excel in this position, you must possess a strong work ethic and demonstrate personal accountability. Your adaptability to change, strong organizational skills, and sharp critical thinking will be invaluable assets in this fast-paced environment. As an outbound salesperson, you will proactively pursue opportunities to upsell existing non-contract customers while aggressively targeting and closing net new accounts. The potential for success is immense, with individual contract-sales ranging up to $100,000+/yr.
If you are driven, hungry for success, and ready to make an impact in the world of CPaaS, then this is the opportunity for you.
Join our team and unleash your sales prowess to drive revenue growth and achieve extraordinary results. Apply now to embark on an exciting and rewarding career as a Sinch Account Executive!
Responsibilities
• Operate with a relentless, high-energy pace, serving as a pivotal force in cultivating a customer base of enthusiastic clients.
• Take charge of incoming leads and proactively initiate outbound calls, showcasing your persuasive skills during impactful presentations.
• Harness the power of internal relationships to consistently surpass customer expectations and provide unwavering support to the team.
• Engage with and persuade mid-level to senior-level personas, leaving a lasting impression with your honest, straight-forward communication style.
• Collaborate closely with Technical Account Managers to meticulously assess and onboard high-value, large volume senders, ensuring a seamless sales process and mitigating any potential business risks.
• Showcase your ability to decipher complex challenges, identify patterns, and devise innovative solutions.
• Uncover multiple causes, effects, and customer-centric strategies that drive exceptional results.
• Demonstrate a customer-centric mentality, working harmoniously with the support team daily to provide an outstanding customer experience.
• Seamlessly use Salesforce, proposal tools, and other sales utilities to optimize your sales approach and increase efficiency.
• Possess an unwavering commitment to professional sales excellence, demonstrating mastery of the sales process and employing effective sales techniques.
• Display a comprehensive understanding of intricate business configurations that align precisely with the unique needs of customers.
• Exhibit exceptional verbal and written communication skills, seamlessly conveying technical information and ideas to ensure understanding among diverse audiences.
• Hold a BA/BS degree or possess equivalent work experience, underscoring your commitment to continuous learning and growth.
• Boast a minimum of 5 years of experience selling software or SaaS in a B2B environment, consistently surpassing sales and revenue targets.
• Feel at ease engaging with developers and confidently navigating technical sales motions, showcasing your ability to bridge the gap between technical intricacies and tangible business value.
• Demonstrate a strong history of achieving consistent results while establishing repeatable processes that foster long-term success.
Prove your ability to sell innovative technologies to medium and large organizations, positioning yourself as a trusted advisor and an invaluable solution provider.
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
The annual starting salary for this position is $77,175. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $69,825.00annually and are based on performance Show more details...
As a results-driven outbound seller, you will navigate sophisticated sourcing models, drive deep discovery... lead legal negotiations, and engage in highly technical product conversations. Your passion for sales, combined with your creative approach and unwavering energy, will play a crucial role in our continued success.
The ideal candidate for this role possesses a deep understanding of IaaS and SaaS sales models, accompanied by a proven track record of consistent performance against quota in a challenging economic climate. As a Sr. Account Executive, you will collaborate closely with clients, aligning their business goals with our innovative solutions. Your ability to effectively manage limited resources and still exceed client expectations will set you apart as a top performer on our team.
To excel in this position, you must possess a strong work ethic and demonstrate personal accountability. Your adaptability to change, strong organizational skills, and sharp critical thinking will be invaluable assets in this fast-paced environment. As an outbound salesperson, you will proactively pursue opportunities to upsell existing non-contract customers while aggressively targeting and closing net new accounts. The potential for success is immense, with individual contract-sales ranging up to $100,000+/yr.
If you are driven, hungry for success, and ready to make an impact in the world of CPaaS, then this is the opportunity for you.
Join our team and unleash your sales prowess to drive revenue growth and achieve extraordinary results. Apply now to embark on an exciting and rewarding career as a Sinch Account Executive!
Responsibilities
• Operate with a relentless, high-energy pace, serving as a pivotal force in cultivating a customer base of enthusiastic clients.
• Take charge of incoming leads and proactively initiate outbound calls, showcasing your persuasive skills during impactful presentations.
• Harness the power of internal relationships to consistently surpass customer expectations and provide unwavering support to the team.
• Engage with and persuade mid-level to senior-level personas, leaving a lasting impression with your honest, straight-forward communication style.
• Collaborate closely with Technical Account Managers to meticulously assess and onboard high-value, large volume senders, ensuring a seamless sales process and mitigating any potential business risks.
• Showcase your ability to decipher complex challenges, identify patterns, and devise innovative solutions.
• Uncover multiple causes, effects, and customer-centric strategies that drive exceptional results.
• Demonstrate a customer-centric mentality, working harmoniously with the support team daily to provide an outstanding customer experience.
• Seamlessly use Salesforce, proposal tools, and other sales utilities to optimize your sales approach and increase efficiency.
• Possess an unwavering commitment to professional sales excellence, demonstrating mastery of the sales process and employing effective sales techniques.
• Display a comprehensive understanding of intricate business configurations that align precisely with the unique needs of customers.
• Exhibit exceptional verbal and written communication skills, seamlessly conveying technical information and ideas to ensure understanding among diverse audiences.
• Hold a BA/BS degree or possess equivalent work experience, underscoring your commitment to continuous learning and growth.
• Boast a minimum of 5 years of experience selling software or SaaS in a B2B environment, consistently surpassing sales and revenue targets.
• Feel at ease engaging with developers and confidently navigating technical sales motions, showcasing your ability to bridge the gap between technical intricacies and tangible business value.
• Demonstrate a strong history of achieving consistent results while establishing repeatable processes that foster long-term success.
Prove your ability to sell innovative technologies to medium and large organizations, positioning yourself as a trusted advisor and an invaluable solution provider.
• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.
The annual starting salary for this position is $77,175. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $69,825.00annually and are based on performance Show more details...
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