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Most recent job postings at sparklight
via Salary.com
schedule_type: Full-time
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
As a Sparklight Field Technician, you will be helping your community... stay connected to what matters most! Your daily tasks
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
As a Sparklight Field Technician, you will be helping your community... stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.
Ready to apply? Please submit your application on our website, www.sparklight.com/about/careers or use the direct link below:
Link: https://cableone.wd1.myworkdayjobs.com/Cable_One_External_Careers/job/Remote-MO/Field-Technician_R-102076
What you will do to contribute to the company's success
• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• You will ensure we’re providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.
Qualifications
• A good driving record and a valid driver’s license in the state you are applying.
• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
Core Competencies
• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• FREE Cable/Internet service to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
We’re an Award-Winning Organization!
• 2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Holidays
• On call
• Overtime
• Weekend availability
Supplemental pay types:
• Bonus pay
Application Question(s):
• Please submit your application on our website, www.sparklight.com/about/careers or by using the link below:
https://cableone.wd1.myworkdayjobs.com/CableOneExternalCareers/job/Remote-MO/Field-TechnicianR-102076
Work Location: One location Show more details...
As a Sparklight Field Technician, you will be helping your community... stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.
Ready to apply? Please submit your application on our website, www.sparklight.com/about/careers or use the direct link below:
Link: https://cableone.wd1.myworkdayjobs.com/Cable_One_External_Careers/job/Remote-MO/Field-Technician_R-102076
What you will do to contribute to the company's success
• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• You will ensure we’re providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.
Qualifications
• A good driving record and a valid driver’s license in the state you are applying.
• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
Core Competencies
• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• FREE Cable/Internet service to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
We’re an Award-Winning Organization!
• 2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Holidays
• On call
• Overtime
• Weekend availability
Supplemental pay types:
• Bonus pay
Application Question(s):
• Please submit your application on our website, www.sparklight.com/about/careers or by using the link below:
https://cableone.wd1.myworkdayjobs.com/CableOneExternalCareers/job/Remote-MO/Field-TechnicianR-102076
Work Location: One location Show more details...
via Salary.com
posted_at: 16 days agoschedule_type: Full-time
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
•
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices.
#LI-ZH1 Show more details...
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices.
#LI-ZH1 Show more details...
via ZipRecruiter
schedule_type: Full-time
As a Field Technician, you will go home every evening knowing that you played a critical role in keeping our customers connected to what matters most - whether that's making sure families can video chat with deployed service members, ensuring a twitch streamer is connected late at night when the audience is online, or giving a small business owner faith that their internet connection will power... their team through client pitches and product demos.
As a Field Technician, you will go home every evening knowing that you played a critical role in keeping our customers connected to what matters most - whether that's making sure families can video chat with deployed service members, ensuring a twitch streamer is connected late at night when the audience is online, or giving a small business owner faith that their internet connection will power... their team through client pitches and product demos. A large part of a Field Technicians job is, installing and terminating services, relocating existing services and repairing service to keep services running smoothly.
What will you be doing?
• You will perform the installation of customer service drops or outlets
• Expand your skill set as you use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier
• You will terminate cable, data and telephony services
• Our Field techs assure proper upstream and downstream signal levels at each termination on the customer's premises to ensure that we are providing a quality service to each and every customer
• A customer is moving, no problem! We relocate customers
• Perform after-hours network stand-by, troubleshooting and repair
• Operate and maintain vehicle, tools, test equipment and other company owned equipment
Qualifications:
• High school diploma or general education degree (GED)
• Valid driver's license and a good driving record
• Successful completion of the Field Technician training course at the Cable One Technical Training Center is required within 9 months of employment
• This position requires the ability to work a variable schedule
• This position will require occasional travel
Just as we keep our customers connected to what matters, we keep our associates connected to what matters to them - a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Here's a taste of what to expect:
• Medical, vision, and dental benefits start for you and your family on day one
• You will be rewarded for your contributions with a competitive salary
• We'll give you the tools you need to succeed, including a company vehicle, tools and uniforms
• Paid vacation, holidays, and personal time, so you can rejuvenate
• Paid time off is available to volunteer with your favorite community organization
• Complimentary cable, internet, and phone service (if you live in our service area)
• You will be eligible for 401(k) with full match up to 5% of your pay and vested after 1 year
Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, driving (if applicable), physical (if applicable), drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of companies, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
EOE/Disability Show more details...
What will you be doing?
• You will perform the installation of customer service drops or outlets
• Expand your skill set as you use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier
• You will terminate cable, data and telephony services
• Our Field techs assure proper upstream and downstream signal levels at each termination on the customer's premises to ensure that we are providing a quality service to each and every customer
• A customer is moving, no problem! We relocate customers
• Perform after-hours network stand-by, troubleshooting and repair
• Operate and maintain vehicle, tools, test equipment and other company owned equipment
Qualifications:
• High school diploma or general education degree (GED)
• Valid driver's license and a good driving record
• Successful completion of the Field Technician training course at the Cable One Technical Training Center is required within 9 months of employment
• This position requires the ability to work a variable schedule
• This position will require occasional travel
Just as we keep our customers connected to what matters, we keep our associates connected to what matters to them - a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Here's a taste of what to expect:
• Medical, vision, and dental benefits start for you and your family on day one
• You will be rewarded for your contributions with a competitive salary
• We'll give you the tools you need to succeed, including a company vehicle, tools and uniforms
• Paid vacation, holidays, and personal time, so you can rejuvenate
• Paid time off is available to volunteer with your favorite community organization
• Complimentary cable, internet, and phone service (if you live in our service area)
• You will be eligible for 401(k) with full match up to 5% of your pay and vested after 1 year
Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, driving (if applicable), physical (if applicable), drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of companies, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
EOE/Disability Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Provides leadership and oversight for the Advertising Sales team. Leads efforts to grow profitable new and existing customer relationships through the discovery of customer business needs and goals and the sale of our product portfolio, designed to increase customer profitability and effectiveness. Ensures teams deliver high-quality advertising solutions that are operationally supportable and... meet the growing needs of company businesses while ensuring
Provides leadership and oversight for the Advertising Sales team. Leads efforts to grow profitable new and existing customer relationships through the discovery of customer business needs and goals and the sale of our product portfolio, designed to increase customer profitability and effectiveness. Ensures teams deliver high-quality advertising solutions that are operationally supportable and... meet the growing needs of company businesses while ensuring a world-class customer experience.
• *CANDIDATE MUST LIVE IN SHERMAN, DENISON, MCKINNEY, or the North Dallas Metroplex areas***
Responsibilities:
• Directs the efforts of their Advertising Sales team.
• Oversees ongoing team sales activities, including:
• Engagement with Marketing, Sales Services, Inventory and Product to understand sales objectives, marketing strategies and business requirements,
• Developing, pitching and closing sales leads for existing accounts and new prospects,
• Forecasting business in the pipeline and when it will close,
• Prioritizing assigned customer lists to focus on revenue potential,
• Determining, in consultation with internal clients, ideal product solutions.
• Partners with Project and Product Managers to clearly identify timelines, process and requirements necessary to achieve program goals.
• Drives team members to meet or exceed assigned goals, including product adoption, training and customer satisfaction.
• Addresses and resolves processes and other questions from both internal and external constituents.
• Strives to develop business best practices to maximize efficiencies and project/program workflow.
• BS / BA Degree or equivalent experience
• Master’s Degree preferred
• 7+ years of experience.
Requirements:
• Required to sit, use hands, talk and hear.
• May be required to lift up to ten pounds.
• Required to use close and color vision and to adjust focus.
• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
Additional Perks:
• Tuition reimbursement (up to $5,250 on 1st year)
• Free Cable One services for associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
We’re an Award-Winning Organization!
• 2022 Forbes’ “America’s Best Midsized Employers”
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes:
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding careers Show more details...
• *CANDIDATE MUST LIVE IN SHERMAN, DENISON, MCKINNEY, or the North Dallas Metroplex areas***
Responsibilities:
• Directs the efforts of their Advertising Sales team.
• Oversees ongoing team sales activities, including:
• Engagement with Marketing, Sales Services, Inventory and Product to understand sales objectives, marketing strategies and business requirements,
• Developing, pitching and closing sales leads for existing accounts and new prospects,
• Forecasting business in the pipeline and when it will close,
• Prioritizing assigned customer lists to focus on revenue potential,
• Determining, in consultation with internal clients, ideal product solutions.
• Partners with Project and Product Managers to clearly identify timelines, process and requirements necessary to achieve program goals.
• Drives team members to meet or exceed assigned goals, including product adoption, training and customer satisfaction.
• Addresses and resolves processes and other questions from both internal and external constituents.
• Strives to develop business best practices to maximize efficiencies and project/program workflow.
• BS / BA Degree or equivalent experience
• Master’s Degree preferred
• 7+ years of experience.
Requirements:
• Required to sit, use hands, talk and hear.
• May be required to lift up to ten pounds.
• Required to use close and color vision and to adjust focus.
• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
Additional Perks:
• Tuition reimbursement (up to $5,250 on 1st year)
• Free Cable One services for associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
We’re an Award-Winning Organization!
• 2022 Forbes’ “America’s Best Midsized Employers”
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes:
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding careers Show more details...
via ZipRecruiter
schedule_type: Full-time
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
•
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices Show more details...
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices Show more details...
via Salary.com
posted_at: 11 days agoschedule_type: Full-time
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
•
SUMMARY
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices Show more details...
Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties...
RESPONSIBILITIES
• Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).
• Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
• Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participates in ongoing training to increase skill level and productivity.
• Maintains and sustain all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.
• Maintains working knowledge of all Sparklight products, services and their features.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.
• Note: All the essential functions of this position are not included in this posting.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
OTHER QUALIFICATIONS
• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.
• Strong data entry and computer skills.
• Requires the ability to operate office equipment (copiers, phones, computers, etc.).
• Requires efficient and accurate handling of money.
• The position requires the ability to learn and stay informed of products and services offered by Sparklight.
• This position will require travel between offices Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.
We are a 2022 Forbes America’s Best Midsized Employers award... winner!!
We’re looking to add to our already amazing
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.
We are a 2022 Forbes America’s Best Midsized Employers award... winner!!
We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.
CANDIDATES MUST LIVE IN Pascagoula, Mobile and Slidell, MS areas
What you will do to contribute to the company's success :
Our Advertising Sales team focuses on starting the connections between local businesses and their customers. From local restaurants creating an enticing television commercials to the boutique on the corner advertising on their favorite social media platform.
Our Integrated Media Consultants partner with local companies to sell Cable One advertising solutions, including Digital, Creative Services, and Video products.
This opportunity is unique because you will have the opportunity to flex your creative and sales skills in a professional setting!
Qualifications :
Associate’s degree (A.A.) from a two-year college or university; and one to two years related experience and / or training;
or equivalent combination of education and experience.
• Valid driver’s license and a good driving record. Must have reliable transportation for local travel.
• General knowledge of presentation software and Microsoft Office preferred.
• Understanding digital advertising products is preferred.
• Ability to work alone and as part of a team.
• Excellent verbal and written communication skills are required.
Benefits :
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :
• Medical, dental, and vision plans start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal / sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal Plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 in 1st year)
• Free Cable One services if you live in a serviceable area
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
Core Competencies :
• Committed : Values each and every customer, while working hard to keep their business and support our communities.
• Helpful : Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive : Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
• Personal : Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Our Commitment :
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success.
Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force.
Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes :
Cable One and our family of brands are committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks.
Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding careers.
Last updated : 2023-06-18 Show more details...
We are a 2022 Forbes America’s Best Midsized Employers award... winner!!
We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.
CANDIDATES MUST LIVE IN Pascagoula, Mobile and Slidell, MS areas
What you will do to contribute to the company's success :
Our Advertising Sales team focuses on starting the connections between local businesses and their customers. From local restaurants creating an enticing television commercials to the boutique on the corner advertising on their favorite social media platform.
Our Integrated Media Consultants partner with local companies to sell Cable One advertising solutions, including Digital, Creative Services, and Video products.
This opportunity is unique because you will have the opportunity to flex your creative and sales skills in a professional setting!
Qualifications :
Associate’s degree (A.A.) from a two-year college or university; and one to two years related experience and / or training;
or equivalent combination of education and experience.
• Valid driver’s license and a good driving record. Must have reliable transportation for local travel.
• General knowledge of presentation software and Microsoft Office preferred.
• Understanding digital advertising products is preferred.
• Ability to work alone and as part of a team.
• Excellent verbal and written communication skills are required.
Benefits :
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :
• Medical, dental, and vision plans start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal / sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal Plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 in 1st year)
• Free Cable One services if you live in a serviceable area
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
Core Competencies :
• Committed : Values each and every customer, while working hard to keep their business and support our communities.
• Helpful : Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive : Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
• Personal : Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Our Commitment :
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success.
Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force.
Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes :
Cable One and our family of brands are committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks.
Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding careers.
Last updated : 2023-06-18 Show more details...
via Salary.com
posted_at: 16 days agoschedule_type: Full-time
Under general supervision and direction, takes a leadership role in meeting customer needs. Serves as a role model/mentor and provides leadership in the areas of customer service. Assists in training and motivating System staff by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES...
• Performs all of the duties of a Sr. Customer Service Representative (refer to CA741) and a Customer Service Representative (refer to CA740) at
Under general supervision and direction, takes a leadership role in meeting customer needs. Serves as a role model/mentor and provides leadership in the areas of customer service. Assists in training and motivating System staff by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES...
• Performs all of the duties of a Sr. Customer Service Representative (refer to CA741) and a Customer Service Representative (refer to CA740) at least 50% of the time.
• Handles the most difficult customer situations in a professional and efficient manner.
• Achieves the highest standard of performance in customer service and efficiency among the customer service staff.
• Leads and motivates customer service staff by communicating the importance of excellent customer service skills while encouraging high performance standards along with one call resolution.
• Assists with new hire training and continual customer service training.
• Assists with maintaining the billing system data base accuracy.
• Provides prompt feedback to management regarding any departmental issues.
• Works to learn all the duties and responsibilities of the Customer Service Manager in order to assist the department in their absence.
• Assists with the implementation of changes as directed by System management
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
QUALIFICATIONS
• High school diploma or general education degree (GED); and three years related experience in a customer service environment.
• Skill certification certificate from the Cable ONE University sales and service training for Customer Service Associates. Position also requires successful completion of Cable ONE’s coaching and monitoring workshops.
• Must successfully complete Cable ONE Leadership & Supervisory Skills course within one year of job promotion.
• Must have met all education/experience requirements of a Sr. Customer Service Representative (refer to job description CA741).
• Must currently hold the position of a Cable ONE Senior Customer Service Representative or have equivalent experience in a telecommunications environment.
• Excellent oral and written communication skills required.
#LI-ZH1 Show more details...
ESSENTIAL DUTIES AND RESPONSIBILITIES...
• Performs all of the duties of a Sr. Customer Service Representative (refer to CA741) and a Customer Service Representative (refer to CA740) at least 50% of the time.
• Handles the most difficult customer situations in a professional and efficient manner.
• Achieves the highest standard of performance in customer service and efficiency among the customer service staff.
• Leads and motivates customer service staff by communicating the importance of excellent customer service skills while encouraging high performance standards along with one call resolution.
• Assists with new hire training and continual customer service training.
• Assists with maintaining the billing system data base accuracy.
• Provides prompt feedback to management regarding any departmental issues.
• Works to learn all the duties and responsibilities of the Customer Service Manager in order to assist the department in their absence.
• Assists with the implementation of changes as directed by System management
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
QUALIFICATIONS
• High school diploma or general education degree (GED); and three years related experience in a customer service environment.
• Skill certification certificate from the Cable ONE University sales and service training for Customer Service Associates. Position also requires successful completion of Cable ONE’s coaching and monitoring workshops.
• Must successfully complete Cable ONE Leadership & Supervisory Skills course within one year of job promotion.
• Must have met all education/experience requirements of a Sr. Customer Service Representative (refer to job description CA741).
• Must currently hold the position of a Cable ONE Senior Customer Service Representative or have equivalent experience in a telecommunications environment.
• Excellent oral and written communication skills required.
#LI-ZH1 Show more details...
via Salary.com
posted_at: 20 days agoschedule_type: Full-time
Join Sparklight's Business Team as a Business Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.
RESPONSIBILITIES...
• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
• Receives orders from business sales
Join Sparklight's Business Team as a Business Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.
RESPONSIBILITIES...
• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
• Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
• Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
QUALIFICATIONS
• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
• Valid driver’s license and a good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
• Strong customer service skills with emphasis on phones and data entry required.
• High level of accountability and detail orientation required.
• Knowledgeable in Salesforce.com and Single View preferred.
• Understanding of ROI and beginner knowledge of port process preferred.
Cable One is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "stronger together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
#LI-SK1 Show more details...
RESPONSIBILITIES...
• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
• Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
• Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
QUALIFICATIONS
• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
• Valid driver’s license and a good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
• Strong customer service skills with emphasis on phones and data entry required.
• High level of accountability and detail orientation required.
• Knowledgeable in Salesforce.com and Single View preferred.
• Understanding of ROI and beginner knowledge of port process preferred.
Cable One is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "stronger together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
#LI-SK1 Show more details...
via Salary.com
schedule_type: Full-time
Sparklight (NYSE: CABO), a member of the Cable One family of companies, is growing our Residential Sales Team of Inbound Sales Representatives. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most – whether that’s making sure... families can video chat with deployed service members,
Sparklight (NYSE: CABO), a member of the Cable One family of companies, is growing our Residential Sales Team of Inbound Sales Representatives. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most – whether that’s making sure... families can video chat with deployed service members, ensuring a Twitch streamer is connected late at night when the audience is online, or giving a small business owner faith that their internet connection will power their team through client pitches and product demos.
Sparklight's Inbound Sales Team works hard but they also play hard with competitions and raffles. Use your savvy sales skills to win prizes such as an all-expense paid vacation to a tropical destination for you and a guest, gaming consoles, gift cards, Rokus, and more!
What our current Sales Representatives have to say about the job:
What is your favorite perk about working in the Sales Team? "You are your own boss." "Flexibility - many different ways to make money. Never gets boring." "No micromanagement and contests to earn even more."_
Why should candidates be excited about this opportunity? "You have a lot of control over how much you can make in your paycheck. Potential to make good money if you work hard and focus. Good pay, great atmosphere."
What keeps you at Sparklight? "Advancement opportunities and competitive pay." "The money." "The benefits, commission, freedom to run my business as I see fit to meet and exceed goals."
How we will SPARK your interest:
Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Here’s a taste of what to expect:
When our Sales Team isn’t working to make meaningful connections with our customers, you will find them enjoying a latte from our espresso machine, trying out the food trucks that come to our office every Tuesday, playing a competitive game of foosball or working off some energy in our on-site fitness center!
• You will be rewarded for your contributions with a competitive salary & lucrative commission plan. The more you sell the bigger your paycheck!
• Medical, vision, and dental benefits start for you and your family on day one.
• Looking for work/life balance? We offer regular work hours (Monday through Friday).
• Rejuvenate throughout the year with paid vacation, holidays, and personal time so you can rejuvenate.
• Paid time off is available to volunteer with your favorite community organization.
• We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth. (Our CEO started with the Company as a CSR – That’s how seriously we take learning and development!)
• We offer a $75 stipend toward your internet/cable bill.
• Your well-being is important to us, so we offer an onsite fitness center and showers, zen garden, and quiet rooms
• 401k with full match up to 5%, vested after 1 year
What would your day look like?
• You will use your learned expertise of the Sparklight products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed by helping them choose which internet, phone, or video package best suits their needs.
• Following up with our current customers to make sure they are happy with their current services. Do they need additional services? Work to upsell them, presenting even better communications packages!
• Providing high level customer service by ensuring all customer data is entered accurately into the Sales Force system.
• All our associates have the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
What you'll need to be successful:
• At least six months previous experience in customer service will set you up for success in this position. Call center experience is a plus!
• A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
• The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
• High school diploma or general education degree (GED).
• **This position is temporarily working from home due to COVID. It will be necessary to have a quiet workspace and 100 Mbps download speed to be effective in this position.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.
Cable One supports applicants and employees with disabilities. If you need a reasonable accommodation for any part of the application, interviewing, hiring, or any other time during the employment process, please contact us at careers@sparklight.biz
Who is Sparklight?
Sparklight™ is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 900,000 residential and business customers in 21 states. Sparklight keeps our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career Show more details...
Sparklight's Inbound Sales Team works hard but they also play hard with competitions and raffles. Use your savvy sales skills to win prizes such as an all-expense paid vacation to a tropical destination for you and a guest, gaming consoles, gift cards, Rokus, and more!
What our current Sales Representatives have to say about the job:
What is your favorite perk about working in the Sales Team? "You are your own boss." "Flexibility - many different ways to make money. Never gets boring." "No micromanagement and contests to earn even more."_
Why should candidates be excited about this opportunity? "You have a lot of control over how much you can make in your paycheck. Potential to make good money if you work hard and focus. Good pay, great atmosphere."
What keeps you at Sparklight? "Advancement opportunities and competitive pay." "The money." "The benefits, commission, freedom to run my business as I see fit to meet and exceed goals."
How we will SPARK your interest:
Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Here’s a taste of what to expect:
When our Sales Team isn’t working to make meaningful connections with our customers, you will find them enjoying a latte from our espresso machine, trying out the food trucks that come to our office every Tuesday, playing a competitive game of foosball or working off some energy in our on-site fitness center!
• You will be rewarded for your contributions with a competitive salary & lucrative commission plan. The more you sell the bigger your paycheck!
• Medical, vision, and dental benefits start for you and your family on day one.
• Looking for work/life balance? We offer regular work hours (Monday through Friday).
• Rejuvenate throughout the year with paid vacation, holidays, and personal time so you can rejuvenate.
• Paid time off is available to volunteer with your favorite community organization.
• We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth. (Our CEO started with the Company as a CSR – That’s how seriously we take learning and development!)
• We offer a $75 stipend toward your internet/cable bill.
• Your well-being is important to us, so we offer an onsite fitness center and showers, zen garden, and quiet rooms
• 401k with full match up to 5%, vested after 1 year
What would your day look like?
• You will use your learned expertise of the Sparklight products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed by helping them choose which internet, phone, or video package best suits their needs.
• Following up with our current customers to make sure they are happy with their current services. Do they need additional services? Work to upsell them, presenting even better communications packages!
• Providing high level customer service by ensuring all customer data is entered accurately into the Sales Force system.
• All our associates have the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
What you'll need to be successful:
• At least six months previous experience in customer service will set you up for success in this position. Call center experience is a plus!
• A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
• The technology world never stops changing - be able to keep pace with the product improvements we’re providing our customers.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
• High school diploma or general education degree (GED).
• **This position is temporarily working from home due to COVID. It will be necessary to have a quiet workspace and 100 Mbps download speed to be effective in this position.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law.
Cable One supports applicants and employees with disabilities. If you need a reasonable accommodation for any part of the application, interviewing, hiring, or any other time during the employment process, please contact us at careers@sparklight.biz
Who is Sparklight?
Sparklight™ is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 900,000 residential and business customers in 21 states. Sparklight keeps our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career Show more details...
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