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Related Questions
A: Unfortunately, StepChange.org is primarily focused on providing debt advice and support to individuals living in the UK. If you reside outside the UK, it is recommended to seek debt assistance from organizations located in your country that specialize in local regulations and practices.
Popular Questions
How do I contact StepChange? client.service@stepchange.org. 0300 303 5300. We're open Monday to Friday 8am to 6pm.
Is there a free phone number for StepChange? The quickest way to contact us is by calling 0808 1686 719 - free from a mobile or landline. We're open Monday to Friday, 9am to 5pm.
What number do I call for StepChange payment? You can make a payment with your debit card over the phone by calling us on 0300 303 5300.
Does StepChange have live chat? StepChange are here to help support you with free, confidential debt and money advice through their free helpline and online chat service.
Is StepChange a good idea? Is StepChange a good idea? Step Change is a fantastic idea for lots of debtors. They provide free help and will even speak to your creditors on your behalf. And because many of their debt solutions are fee-free, you could save money by choosing Step Change.
What does step change debt charity do? We offer free, flexible debt advice that is based on a comprehensive assessment of your situation. We'll then provide practical help and support for however long it's needed.
Are StepChange genuine? Sadly, there are a number of 'clone firms' who are using altered versions of our name (e.g. 'Step to Change' or 'Step Changing') and other charities' names to convince people they're genuine debt advice services. They're not genuine.
How do I contact StepChange debt charity? Call our debt helpline or get advice online Or, if you wish to telephone us, our debt helpline (free from all landlines and mobiles) is open from 8am to 8pm, Monday to Friday and 8am to 4pm on Saturday. You can get in touch with us by calling 0800 138 1111.
What happens if you don't pay StepChange? If you stop paying your contract, your account will go into arrears and you'll lose access to the service. If you don't take steps to deal with the arrears your account will default and the debt will be dealt with following the normal collections process for unsecured debts.
How do StepChange work? You send us a Direct Debit payment each month and we do the rest, paying your creditors according to the plan. You don't have to worry about contacting your creditors to reduce your payments because we do it for you. We're always on hand to help you or give you any further information.
How long does StepChange take to set up? A DMP is usually set up in a few weeks, once you've provided all of the requested information.
How is StepChange funded? How we're funded. We're only able to do what we do because we're funded almost entirely by voluntary donations from creditors, which include banks, the government and loan companies. With their financial support, our highly trained advisors provide free and impartial debt advice to thousands of people every week.
Does StepChange give money? We receive money from StepChange Voluntary Arrangements which arranges and supervises individual voluntary arrangements. The firm earns fees that are agreed with the creditors at the outset of the arrangement and which are deducted from the subsequent distributions made to those creditors.
How does StepChange work? You send us a Direct Debit payment each month and we do the rest, paying your creditors according to the plan. You don't have to worry about contacting your creditors to reduce your payments because we do it for you. We're always on hand to help you or give you any further information.
Who owns StepChange? When StepChange was founded by Vic Ware OBE and Malcolm Hurlston CBE back in 1993, they had a clear vision to provide free debt advice to people throughout the United Kingdom.
Do StepChange contact your creditors? Once we've processed your information we'll contact each of your creditors and: Tell them you're coming onto a DMP with us. Give them a copy of your budget so they know you're paying as much as you can afford. Let them know when they'll get the first payment from us.
Can StepChange pay off debt? Yes, you can. If you already have a DMP some of your monthly payment may be going as fees to your debt management company. Switching to a free StepChange DMP means that all of your monthly payment goes towards repaying your debt – so you could repay them more quickly.
What does StepChange do? At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.