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How does StockX verify authenticity? Answer: StockX takes the authenticity of the products it sells very seriously. The company employs a team of experienced product authenticators who inspect every product before it is listed on the marketplace. The authenticators use a rigorous 20-point authentication process that includes visual inspection, material analysis, and comparison to pre-approved reference images. The authenticators also compare the product to a database of known counterfeits to ensure that the product is genuine. To further ensure the authenticity of the products, StockX also partners with third-party authentication services such as Entrupy, which specializes in luxury handbag authentication.
How do I track my order on StockX? Answer: Tracking your order on StockX is easy. When you place an order, StockX will provide you with a tracking number and an estimated delivery date. You can enter the tracking number on the StockX website to view the status of your shipment. You can also track your order on the FedEx or DHL Express website. If you’re having trouble tracking your order, you can contact the StockX Customer Service team for assistance.
What are StockX’s fees? Answer: StockX charges a seller fee of 9.5% of the amount the seller receives for the product. So, for example, if a seller receives $100 for a product, StockX will charge a fee of $9.50. StockX also charges a buyer fee of 3.5% of the purchase price. For example, if a buyer pays $100 for a product, StockX will charge a fee of $3.50. In addition to these fees, StockX also charges a shipping and handling fee of $10 per order. This fee covers the cost of shipping the item from the seller to StockX, and from StockX to the buyer.
What payment methods does StockX accept? Answer: StockX accepts a wide range of payment methods, including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. StockX also accepts a variety of international payment methods, including Alipay, WeChat Pay, and UnionPay. The company also offers a layaway payment option, which allows buyers to spread their payments out over a period of time. All payments are processed securely, and StockX does not store any payment information on its servers.
Does StockX offer international shipping? Answer: Yes, StockX offers international shipping to many countries around the world. Customers can select the international shipping option during checkout, and StockX will provide a shipping quote based on the product’s destination, weight, and size. International orders are shipped via DHL Express, and customers can expect their orders to arrive within 3-7 business days. Customers are responsible for any customs fees or taxes that may be due upon delivery.
What is StockX? Answer: StockX is an online marketplace and trading platform where buyers and sellers can buy and sell authentically-sourced, coveted products including sneakers, streetwear, watches, and handbags. StockX was founded in 2016 with the mission to provide a safe, secure, and transparent platform for buying and selling authentic products. StockX is the world's first stock market of things, where buyers and sellers can buy and sell authentic sneakers, streetwear, watches, handbags and other coveted products. The platform employs a live bidding system where buyers and sellers can place bids and offers on products and the highest bid or lowest offer gets the product. StockX also verifies the authenticity of all products it sells, and provides a secure, anonymous marketplace for buyers and sellers to transact safely.
How does StockX ship products? Answer: StockX ships all products using either FedEx or DHL Express. All orders are shipped with a tracking number, so buyers will be able to follow their shipment’s progress from the time it leaves the StockX facility until it is delivered. StockX also provides an estimated delivery date for each order, which is calculated based on the product’s destination, the shipping method selected, and the estimated transit time. Buyers can expect their orders to arrive within 5-7 business days.
How do I sell on StockX? Answer: If you’re looking to sell your products on StockX, the process is simple and straightforward. First, you’ll need to create an account on StockX.com and enter your payment details. From there, you can select the products you’d like to sell, add the product information, and upload photos. Once you’ve done this, StockX will provide you with a shipping label that you can use to send the product to StockX. When the product is received, StockX will authenticate it and verify its condition. Once the item has been verified, it will be listed on the marketplace, and buyers can begin placing bids or offers. When the bid or offer is accepted, StockX will send you a payment for the item, minus StockX fees.
How do I contact StockX customer service? Answer: StockX provides several methods for contacting its Customer Service team. Customers can contact the team via email, phone, or live chat. The email address is support@stockx.com, and the phone number is (313) 887-7180. The live chat is available 24/7, and customers can use it to get help with orders, product inquiries, and more. Customers can also use the StockX mobile app to contact Customer Service, as well as to track orders, view order history, and more.
Does StockX offer a warranty? Answer: StockX does not offer a warranty on the products it sells. All products sold on StockX are thoroughly inspected and authenticated by a team of experienced product authenticators, and StockX guarantees the authenticity of all products it sells. However, StockX does not offer any warranty on the condition of the products, and all sales are final.