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https://symplicity.com
Symplicity Corporation
Most recent job postings at Symplicity Corporation
via Chegg Internships
schedule_type: Full-time
Software Development Intern
Software Development Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking an Intern to join a team of product specialists, developers and designers in building industry-leading web applications.Our team is building the world's leading campus recruiting software. Deployed at hundreds of colleges and universities, our software has helped connect more than 26 million students to their dream career.
Software Development Intern
Software Development Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking an Intern to join a team of product specialists, developers and designers in building industry-leading web applications.Our team is building the world's leading campus recruiting software. Deployed at hundreds of colleges and universities, our software has helped connect more than 26 million students to their dream career. This is a 3-month paid internship opportunity.
Responsibilities
This position requires a strong commitment to User Experience expressed through the expert use of HTML5/CSS3, JavaScript (ES6), PHP (7), iOS and Android.
You'll leverage libraries and toolsets such as jQuery, SASS, Grunt, Bower, and Webpack to build scalable enterprise applications.
You'll work daily with team members to guide the trajectory of our products by defining user interface requirements and writing high-quality and testable code based on well-documented UI style guides.
You'll also contribute to our body of coding standards and best practices.
Qualifications
Bachelor's Degree (U.S. or Foreign Equivalent) in Digital Media, Computer Science, Information Technology, or an Engineering related field.
Academic or hands on experience in Web or UI development.
Demonstrated applied skill in HTML/CSS, JavaScript, and PHP.
Knowledge of AngularJS and version control (SVN or GIT).
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.
Read More
Position Summary
Company
Symplicity
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other Show more details...
Software Development Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking an Intern to join a team of product specialists, developers and designers in building industry-leading web applications.Our team is building the world's leading campus recruiting software. Deployed at hundreds of colleges and universities, our software has helped connect more than 26 million students to their dream career. This is a 3-month paid internship opportunity.
Responsibilities
This position requires a strong commitment to User Experience expressed through the expert use of HTML5/CSS3, JavaScript (ES6), PHP (7), iOS and Android.
You'll leverage libraries and toolsets such as jQuery, SASS, Grunt, Bower, and Webpack to build scalable enterprise applications.
You'll work daily with team members to guide the trajectory of our products by defining user interface requirements and writing high-quality and testable code based on well-documented UI style guides.
You'll also contribute to our body of coding standards and best practices.
Qualifications
Bachelor's Degree (U.S. or Foreign Equivalent) in Digital Media, Computer Science, Information Technology, or an Engineering related field.
Academic or hands on experience in Web or UI development.
Demonstrated applied skill in HTML/CSS, JavaScript, and PHP.
Knowledge of AngularJS and version control (SVN or GIT).
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.
Read More
Position Summary
Company
Symplicity
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other Show more details...
via Built In
schedule_type: Full-time
Symplicity is currently seeking an Account Executive. The Account Executive is a field sales role that will be responsible for growing business with targeted clients. The AE is responsible for developing a territory plan, sales call strategy, and growing new lines of business. The successful candidate will effectively communicate Symplicity’s value proposition, strategies, services, and products... to clients while selling Symplicity’s full portfolio
Symplicity is currently seeking an Account Executive. The Account Executive is a field sales role that will be responsible for growing business with targeted clients. The AE is responsible for developing a territory plan, sales call strategy, and growing new lines of business. The successful candidate will effectively communicate Symplicity’s value proposition, strategies, services, and products... to clients while selling Symplicity’s full portfolio of higher-education products. The AE will work with multiple higher-educational institutions to meet the needs of our clients. For Symplicity, client satisfaction is paramount, and the Account Executive will need to lead resolution of issues when necessary, reporting directly to the VP of Sales. This is a field sales role and we are open to considering candidates all over the country.
Responsibilities
• Responsible for growing business with existing Symplicity clients.
• Demonstrate leadership building and managing teams in support of client opportunities.
• Proactively position a positive business outcome to the clients’ current business problem.
• Drive and execute market and account management activities, qualifying and developing sales opportunities, leveraging specialty resources and partners.
• Drive vertical expertise within the segment and facilitate feedback to the product group and business operations on client requirements.
• Engage strategic partners for resources, fulfillment, and account management.
• Continuously analyze sales forecasts and appropriately modify based on outcomes.
Qualifications
• 3-5 years’ relevant software sales experience in the higher education space.
• Availability to travel 50% of the time.
• Proven track record of meeting/exceeding sales quotas, and revenue targets; experience selling to Higher-education clients.
• Demonstrated ability to deliver practical business solutions based on enterprise understanding of the clients’s operational capability and total asset/value portfolio.
• Experience tracking activities in CRM system.
• Extensive experience managing higher-education relationships in major accounts at a senior level.
• Strong business acumen with network of existing clients, partners and business contacts.
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check Show more details...
Responsibilities
• Responsible for growing business with existing Symplicity clients.
• Demonstrate leadership building and managing teams in support of client opportunities.
• Proactively position a positive business outcome to the clients’ current business problem.
• Drive and execute market and account management activities, qualifying and developing sales opportunities, leveraging specialty resources and partners.
• Drive vertical expertise within the segment and facilitate feedback to the product group and business operations on client requirements.
• Engage strategic partners for resources, fulfillment, and account management.
• Continuously analyze sales forecasts and appropriately modify based on outcomes.
Qualifications
• 3-5 years’ relevant software sales experience in the higher education space.
• Availability to travel 50% of the time.
• Proven track record of meeting/exceeding sales quotas, and revenue targets; experience selling to Higher-education clients.
• Demonstrated ability to deliver practical business solutions based on enterprise understanding of the clients’s operational capability and total asset/value portfolio.
• Experience tracking activities in CRM system.
• Extensive experience managing higher-education relationships in major accounts at a senior level.
• Strong business acumen with network of existing clients, partners and business contacts.
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check Show more details...
via Built In
schedule_type: Full-time
Symplicity is hiring Sales Development Representatives (SDR) to be at the forefront of our flagship product’s growth. This is an entry-level position and the successful candidate will go through our Sales bootcamp training with a career path to go into full life cycle Sales.
Our SDR team will be the first point of contact for our entire organization. With the primary responsibility of obtaining... new business by contacting warm and hot inbound
Symplicity is hiring Sales Development Representatives (SDR) to be at the forefront of our flagship product’s growth. This is an entry-level position and the successful candidate will go through our Sales bootcamp training with a career path to go into full life cycle Sales.
Our SDR team will be the first point of contact for our entire organization. With the primary responsibility of obtaining... new business by contacting warm and hot inbound leads through several lead sources. This is an entry-level role for someone looking to break into tech sales! If you are highly motivated, love the chase and hate to lose- this role is for you!
Qualifications
• Great phone presence, comfortable making phone calls and reaching out to prospects.
• Organized and able to track leads within our database, following up to continue discussions and stay on top and a pipeline.
• Excellent oral and written communication skills.
• Quick thinker with strong problem-solving abilities.
• Examples of experience in a Sales Development role.
• Relentless (hearing the word “no” does not deter you).
• Confidence to act autonomously coupled with ability to function as part of a team.
Responsibilities
• Make 50-100+ calls per day to warm leads.
• Generate outbound calls with goal of qualifying and educating target accounts to create sales-ready opportunities to be passed on to Account Executives.
• Proactively communicate Symplicity’s products and industry knowledge to prospects and clients.
• Qualify leads and work with the sales team to close business.
• Become a trusted resource and develop superior relationships with prospects.
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check Show more details...
Our SDR team will be the first point of contact for our entire organization. With the primary responsibility of obtaining... new business by contacting warm and hot inbound leads through several lead sources. This is an entry-level role for someone looking to break into tech sales! If you are highly motivated, love the chase and hate to lose- this role is for you!
Qualifications
• Great phone presence, comfortable making phone calls and reaching out to prospects.
• Organized and able to track leads within our database, following up to continue discussions and stay on top and a pipeline.
• Excellent oral and written communication skills.
• Quick thinker with strong problem-solving abilities.
• Examples of experience in a Sales Development role.
• Relentless (hearing the word “no” does not deter you).
• Confidence to act autonomously coupled with ability to function as part of a team.
Responsibilities
• Make 50-100+ calls per day to warm leads.
• Generate outbound calls with goal of qualifying and educating target accounts to create sales-ready opportunities to be passed on to Account Executives.
• Proactively communicate Symplicity’s products and industry knowledge to prospects and clients.
• Qualify leads and work with the sales team to close business.
• Become a trusted resource and develop superior relationships with prospects.
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check Show more details...
via Built In
schedule_type: Full-time
We’re seeking a Full Stack Engineer to join a team of product specialists, developers and designers in building the world’s leading campus recruiting software. You will play an integral part in developing innovative new features and enhancements to a product with global reach. Deployed at hundreds of colleges and universities, our software has helped connect millions of students to their dream... career.
We are looking for a motivated developer
We’re seeking a Full Stack Engineer to join a team of product specialists, developers and designers in building the world’s leading campus recruiting software. You will play an integral part in developing innovative new features and enhancements to a product with global reach. Deployed at hundreds of colleges and universities, our software has helped connect millions of students to their dream... career.
We are looking for a motivated developer that can hit the ground running and is comfortable working on the full software development stack including experience with backend scripting, database optimization, data modeling, RESTful apis, single page apps, Angular and test automation. The ideal candidate should have experience developing and maintaining web based applications using Agile software development methodologies. You will join a team responsible for the successful delivery of high quality releases against an always evolving product roadmap. You will be contributing to key initiatives around student engagement, usability, document management, and a revamp of the career fair module.
The successful candidate will have strong knowledge of both server and client side rendering approaches and will assist in establishing and implementing coding standards and best practices around single page application architecture and api-centric design.
Responsibilities Include
• Work with various stakeholders to finalize requirements
• Work with the product owner and the rest of the scrum team to groom and prioritize stories in Pivotal Tracker
• Collaborate with UX, visual designers, and QA to plan the user interface
• Work with senior developers to architect and plan the implementation
• Work with QA to write end-to-end testing scenarios
• Write API documentation and tests
• Write unit tests and code
• Write optimal and properly indexed SQL queries
• Participate in code reviews
• Work with our sysadmins and senior developers to setup automated builds and tests
• Work with QA and other stakeholders to get everything approved in test and staging environments
• Properly integrate all work into our CI/CD pipeline so as to repeatably and reliably deliver updates to all environments, including Production
Other Expectations
• We are looking for well designed software inspired by the SOLID principles of object-oriented design.
• We expect clean, self-explanatory code covered by relevant types of automated tests.
• We strive to follow Agile principles
• Strong communication skills
• Experience developing on the LAMP stack and single page apps
• Experience with PHP and Angular, or equivalent languages
• Working knowledge of GIT and various branching strategies
Things that would be good to know, but can be learned on the job:
• Candidates will have implemented significantly complex features on a Cloud-based product, preferably hosted on AWS
• Knowledge of PHPUnit and Karma for unit tests, Blueprint/Dredd for API docs and tests, and Gherkin/Behat for end-to-end testing.
• Experience with Gitlab and continuous integration, Composer for dependencies and modules, and Bower for JS dependencies.
• Experience with NoSQL and Elastic
• Familiar with Amazon Web Services
Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran Show more details...
We are looking for a motivated developer that can hit the ground running and is comfortable working on the full software development stack including experience with backend scripting, database optimization, data modeling, RESTful apis, single page apps, Angular and test automation. The ideal candidate should have experience developing and maintaining web based applications using Agile software development methodologies. You will join a team responsible for the successful delivery of high quality releases against an always evolving product roadmap. You will be contributing to key initiatives around student engagement, usability, document management, and a revamp of the career fair module.
The successful candidate will have strong knowledge of both server and client side rendering approaches and will assist in establishing and implementing coding standards and best practices around single page application architecture and api-centric design.
Responsibilities Include
• Work with various stakeholders to finalize requirements
• Work with the product owner and the rest of the scrum team to groom and prioritize stories in Pivotal Tracker
• Collaborate with UX, visual designers, and QA to plan the user interface
• Work with senior developers to architect and plan the implementation
• Work with QA to write end-to-end testing scenarios
• Write API documentation and tests
• Write unit tests and code
• Write optimal and properly indexed SQL queries
• Participate in code reviews
• Work with our sysadmins and senior developers to setup automated builds and tests
• Work with QA and other stakeholders to get everything approved in test and staging environments
• Properly integrate all work into our CI/CD pipeline so as to repeatably and reliably deliver updates to all environments, including Production
Other Expectations
• We are looking for well designed software inspired by the SOLID principles of object-oriented design.
• We expect clean, self-explanatory code covered by relevant types of automated tests.
• We strive to follow Agile principles
• Strong communication skills
• Experience developing on the LAMP stack and single page apps
• Experience with PHP and Angular, or equivalent languages
• Working knowledge of GIT and various branching strategies
Things that would be good to know, but can be learned on the job:
• Candidates will have implemented significantly complex features on a Cloud-based product, preferably hosted on AWS
• Knowledge of PHPUnit and Karma for unit tests, Blueprint/Dredd for API docs and tests, and Gherkin/Behat for end-to-end testing.
• Experience with Gitlab and continuous integration, Composer for dependencies and modules, and Bower for JS dependencies.
• Experience with NoSQL and Elastic
• Familiar with Amazon Web Services
Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran Show more details...
via Chegg Internships
schedule_type: Full-time
User Experience Design Intern
User Experience Design Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking a User Experience Design Intern who will help us transform the education technology landscape. Our team is building the world's leading student success software solutions. Deployed at over 1,300 colleges and universities worldwide, we have helped over 26 million students realize their dreams.
This is a 3-month paid
User Experience Design Intern
User Experience Design Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking a User Experience Design Intern who will help us transform the education technology landscape. Our team is building the world's leading student success software solutions. Deployed at over 1,300 colleges and universities worldwide, we have helped over 26 million students realize their dreams.
This is a 3-month paid internship position. The design team at Symplicity practices user-centered research, experience design and UI development in collaboration with our colleagues in product management, engineering, client success and sales.
About the Internship
Collaborate with team members to generate solutions that are research-driven and achieve business objectives
Assist with the design, running, and analysis of research studies and user testing
Iteratively design and test prototypes for responsive web and native mobile experiences using Axure, Sketch and Invision
Produce and present high-fidelity mock-ups of final designs
Support the engineering teams with design assets, specs, mock-ups, animations and consultations in real-time
About You
You have a portfolio showing examples of experience planning and creating intuitive digital experiences
You have a keen interest in higher education and employability trends
You enjoy working in a fast-paced environment
You have strong verbal and written communication skills
You understand the fundamentals of user-centered design
We Offer
Hands-on experience applying design strategies for complex enterprise software systems
Guidance and constructive critique from experienced mentors
Free snacks and monthly catered lunches
Casual office environment with a "fun but focused" vibe
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.
Read More
Position Summary
Company
Symplicity
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other Show more details...
User Experience Design Intern
Arlington, VA...
Posted 1 day ago
Job/Internship Description
We're seeking a User Experience Design Intern who will help us transform the education technology landscape. Our team is building the world's leading student success software solutions. Deployed at over 1,300 colleges and universities worldwide, we have helped over 26 million students realize their dreams.
This is a 3-month paid internship position. The design team at Symplicity practices user-centered research, experience design and UI development in collaboration with our colleagues in product management, engineering, client success and sales.
About the Internship
Collaborate with team members to generate solutions that are research-driven and achieve business objectives
Assist with the design, running, and analysis of research studies and user testing
Iteratively design and test prototypes for responsive web and native mobile experiences using Axure, Sketch and Invision
Produce and present high-fidelity mock-ups of final designs
Support the engineering teams with design assets, specs, mock-ups, animations and consultations in real-time
About You
You have a portfolio showing examples of experience planning and creating intuitive digital experiences
You have a keen interest in higher education and employability trends
You enjoy working in a fast-paced environment
You have strong verbal and written communication skills
You understand the fundamentals of user-centered design
We Offer
Hands-on experience applying design strategies for complex enterprise software systems
Guidance and constructive critique from experienced mentors
Free snacks and monthly catered lunches
Casual office environment with a "fun but focused" vibe
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.
Read More
Position Summary
Company
Symplicity
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other Show more details...
via Indeed
schedule_type: Full-time
Manager of Technical Support Services oversee the assignment and management of all bugs for their assigned products. They work with the Tech Lead to create developer schedules that make optimal use of staff resources. Their overall responsibility is to ensure that bugs are resolved within appropriate time frames to meet both internal guidelines and insure client satisfaction.
• General... Information
• Acts as a help resource for system technical
Manager of Technical Support Services oversee the assignment and management of all bugs for their assigned products. They work with the Tech Lead to create developer schedules that make optimal use of staff resources. Their overall responsibility is to ensure that bugs are resolved within appropriate time frames to meet both internal guidelines and insure client satisfaction.
• General... Information
• Acts as a help resource for system technical knowledge.
• Overall responsibility for ensuring that bugs are resolved within appropriate timeframes to meet internal guidelines and to insure client satisfaction.
• Serves as a member of the product development team to review and suggest new features and system enhancements.
• Issue Management
• Reviews all bugs submitted by support staff.
• Establishes priority levels and assigns bugs to developers.
• Returns incorrectly escalated issues to support staff.
• Disseminates issue correction information to support staff to help insure that errors aren't repeated.
• Triage all escalated CSM bugs and assign to appropriate teams (currently there are 5 separate teams working on
issues).
• Development Team Management
• Manages the agile development process
• Manages the ranking of issues in the dev queue.
• Acts as liaison between developers and the Manager of Client Support Services communicate information.
• Coordinates efforts with project tech lead(s) to permanently address global bugs and fix underlying issues.
• Assists with quality assurance testing for product updates and for day-to-day bug fixes as needed.
• Serve as the product owner for CSM bugs and the RAID scrum team.
• Prioritize and groom stories for developers to fix bugs
• Participate in daily scrum calls
• Lead weekly grooming/estimating meeting for review and estimating of all issues to be handled that week
• Support Team
• Works with the Manager of Client Support Services to distribute ad-hoc information to support staff with regard to global bug handling and ticket resolutions.
• Staffing
• Involved in assisting in interviewing and hiring processes as necessary.
• Train incoming support staff on troubleshooting and issue escalation
• Reporting
• Collects and communicates the development team's performance statistics for productivity and client feedback on a weekly, monthly, and annual basis.
• Assists the Manager of Client Support Services with the development of standardized reports.
• Submit weekly outstanding bugs report to Craig and Jay
• Track monthly bug resolves, submissions, and progress
• Notify Craig and Jay of issues affecting high priority clients. Work toward quick resolution of issues for those clients. (put out fires )
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity is contingent on successful completion of background check Show more details...
• General... Information
• Acts as a help resource for system technical knowledge.
• Overall responsibility for ensuring that bugs are resolved within appropriate timeframes to meet internal guidelines and to insure client satisfaction.
• Serves as a member of the product development team to review and suggest new features and system enhancements.
• Issue Management
• Reviews all bugs submitted by support staff.
• Establishes priority levels and assigns bugs to developers.
• Returns incorrectly escalated issues to support staff.
• Disseminates issue correction information to support staff to help insure that errors aren't repeated.
• Triage all escalated CSM bugs and assign to appropriate teams (currently there are 5 separate teams working on
issues).
• Development Team Management
• Manages the agile development process
• Manages the ranking of issues in the dev queue.
• Acts as liaison between developers and the Manager of Client Support Services communicate information.
• Coordinates efforts with project tech lead(s) to permanently address global bugs and fix underlying issues.
• Assists with quality assurance testing for product updates and for day-to-day bug fixes as needed.
• Serve as the product owner for CSM bugs and the RAID scrum team.
• Prioritize and groom stories for developers to fix bugs
• Participate in daily scrum calls
• Lead weekly grooming/estimating meeting for review and estimating of all issues to be handled that week
• Support Team
• Works with the Manager of Client Support Services to distribute ad-hoc information to support staff with regard to global bug handling and ticket resolutions.
• Staffing
• Involved in assisting in interviewing and hiring processes as necessary.
• Train incoming support staff on troubleshooting and issue escalation
• Reporting
• Collects and communicates the development team's performance statistics for productivity and client feedback on a weekly, monthly, and annual basis.
• Assists the Manager of Client Support Services with the development of standardized reports.
• Submit weekly outstanding bugs report to Craig and Jay
• Track monthly bug resolves, submissions, and progress
• Notify Craig and Jay of issues affecting high priority clients. Work toward quick resolution of issues for those clients. (put out fires )
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity is contingent on successful completion of background check Show more details...
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