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Most recent job postings at Synchrony Bank
via Synchrony Careers
posted_at: 5 days agoschedule_type: Full-time
Please note you may be asked to come onsite for multiple days of in-person training. Additional details will be provided if successful completion of hiring process.
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear
Please note you may be asked to come onsite for multiple days of in-person training. Additional details will be provided if successful completion of hiring process.
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20.50/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Customer Service Representative?
You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.
What you’ll need to succeed
You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.
Remote Work
You have the option to work from home or in our office. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you may be requested to commute to our nearest office so you must live within a commutable distance of Charlotte, NC.
What you’ll need to be considered for this role
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
• 6+ months customer service experience of any kind and/or military equivalent experience.
• Confidence using a computer
• Be 18-years-old or older
• Must live within 2 1/2 hour commute of the affiliated Synchrony location [Charlotte,NC], you are applying to
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).\
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Show more details...
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20.50/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Customer Service Representative?
You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.
What you’ll need to succeed
You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.
Remote Work
You have the option to work from home or in our office. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you may be requested to commute to our nearest office so you must live within a commutable distance of Charlotte, NC.
What you’ll need to be considered for this role
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
• 6+ months customer service experience of any kind and/or military equivalent experience.
• Confidence using a computer
• Be 18-years-old or older
• Must live within 2 1/2 hour commute of the affiliated Synchrony location [Charlotte,NC], you are applying to
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).\
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Show more details...
via Salary.com
posted_at: 3 days agoschedule_type: Full-time
Job Description: Role Summary/Purpose: Provide effective challenge and ensure that all Issues submitted for closure within Technology & Operations, HR, Legal, and Pricing Functions have mitigated Root Causes and fully completed commitments listed in Action Plans. Role will coordinates Issue submissions with Audit and 2nd Line of Defense (LoD) Validation teams to prevent bottlenecks in closure pipeline. The VP, Issues Quality Assurance Leader will
Job Description: Role Summary/Purpose: Provide effective challenge and ensure that all Issues submitted for closure within Technology & Operations, HR, Legal, and Pricing Functions have mitigated Root Causes and fully completed commitments listed in Action Plans. Role will coordinates Issue submissions with Audit and 2nd Line of Defense (LoD) Validation teams to prevent bottlenecks in closure pipeline. The VP, Issues Quality Assurance Leader will also be responsible for portfolio level reporting of escalated Issues and trends. We’re proud to offer you choice and flexibility. You have the option to be remote and work from home or come into one of our offices. You may be occasionally requested to commute to our nearest office for in-person engagement activities such as team meetings, training, and culture events. Essential Responsibilities Effective Challenge of Issue Closure Reviews all Issues within Tech & Ops and evaluates if Issues have fully addressed identified Root Causes as well... as completed all Action Plans. Establish and maintain SLAs related to Issue closures based on severity ratings and type of risk. Provides timely and simple feedback to Process Owners related to returned Issues and actions needed to address findings. Maintains user-friendly job aides related to Issue closure and provides training to new Issue owners on requirements needed to close Issues. Executes transaction testing on of Issues that require validation of defect rates as needed. 2nd & 3rd LoD Closure Coordination Responsible for coordinating validations with 2nd & 3rd LoD in a manner that reduces Issues total time in validation across all Lines of Defense. Establishes on-going communication routines with 2nd & 3rd LoD partners to drive transparency of Validation status and expected time to close Issues. Executes case study on returned Issues and shares findings with Issue Owners of similar Issues. Issues Portfolio Reporting Develops and maintains automated reporting of escalated Issues that are shared with Tech & Ops Senior Management. Provides quarterly reporting to OCC on status of Issues as required, but at a minimum for Technology only, Operations only, and combined Technology & Operations Issues. Provides monthly reporting on Issues across Tech & Ops to the Chief Technology Officer / Chief Operations Officer. Maintains ELT / SLT level Source of Truth report and fulfills reporting requirements as provided by Tech & Ops leadership team Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor's Degree or in lieu of degree, HS Diploma/GED and 7 years of experience in an Business Management Analytic, Operations, Technology, or similar. Minimum 5 years progressive analytical and/or project management experience with ability to demonstrate leadership, execution, and significant business and/or bottom-line contributions. Minimum 8 years Financial Services experience with knowledge of SYF processes and regulations that govern Financial Services. Minimum 3 years of Issues Management experience directly coordinating or owning Issues and navigating eGRC. Desired Characteristics: Extensive experience managing and driving Issues to closure; Superior understanding of how to evidence solutions to business problems; Comprehensive knowledge of business processes within Technology & Operations functions; Demonstrated success curating complex data into user-friendly reports; Knowledgeable of industry standard reporting tools and able to self-build reporting; Able to concisely communicate to senior leaders in high-visibility situations; Strong collaboration skills and able to synchronize conflicting views into a unified course of action; Success as a strong contributor with a track record of leveraging cross functional teams for business success and achievement of stretch goals; Excellent relationship building skills across peer teams, functions, and key business stakeholders; Outstanding project planning and execution skills; Strong analytical and problem solving skills to evaluate needs/opportunities, with a strong work ethic; Competent computer skills including strong knowledge of Microsoft Excel, Microsoft PowerPoint and project planning and execution tools Grade/Level: 12 The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Contact Center Operations We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here
Show more details...
via Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
What are you working forward to?
On our Call Center team, you'll ensure customers succeed-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them
...
Customer Service Representative
In this role, you must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and
What are you working forward to?
On our Call Center team, you'll ensure customers succeed-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them
...
Customer Service Representative
In this role, you must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and analytical skills and thrive on a team-giving and getting support every step of the way. You'll handle in-bound calls from thousands of card- and account holders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer profiles, resolve inquires and authorize sales. Most importantly, you'll build relationships with clients, customers and colleagues.
Requirements
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
6months
customer service experience of any kind and/or military equivalent experience
Sound like a challenge you're ready for? If you're working forward to a satisfying career with a team that's got your back, let's talk.
Eligibility Requirements:
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 - 7) or 24 months (level 8 or greater), have at least a consistently meets expectations performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation.Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
On our Call Center team, you'll ensure customers succeed-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them
...
Customer Service Representative
In this role, you must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and analytical skills and thrive on a team-giving and getting support every step of the way. You'll handle in-bound calls from thousands of card- and account holders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer profiles, resolve inquires and authorize sales. Most importantly, you'll build relationships with clients, customers and colleagues.
Requirements
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
6months
customer service experience of any kind and/or military equivalent experience
Sound like a challenge you're ready for? If you're working forward to a satisfying career with a team that's got your back, let's talk.
Eligibility Requirements:
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 - 7) or 24 months (level 8 or greater), have at least a consistently meets expectations performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation.Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via WayUp
schedule_type: Full-time
Business Leadership Program Overview:
Synchrony’s Business Leadership Program (Full-Time) is a two-year, three-rotation experience that will help you develop the skills needed to accelerate your career. You’ll gain deep expertise in one of our 10 Tracks, taking on three unique roles to explore different areas of your chosen function. During the two years, you will also engage in a collection of... immersive experiences designed to deepen your
Business Leadership Program Overview:
Synchrony’s Business Leadership Program (Full-Time) is a two-year, three-rotation experience that will help you develop the skills needed to accelerate your career. You’ll gain deep expertise in one of our 10 Tracks, taking on three unique roles to explore different areas of your chosen function. During the two years, you will also engage in a collection of... immersive experiences designed to deepen your business knowledge, drive cross-functional exposure, broaden your network, and pay it forward within your community.
The program provides successful graduates with the strong foundation of skills and experiences they need to grow their careers and position themselves for future leadership roles.
Technology Full-Time BLP Experience: What You’ll Accomplish
A Technology BLP will have opportunities across different areas of our team, giving you unique perspectives on how Technology fits into the broader business landscape—for example:
• Mobile App Development
• Information Security Forensics & Incident Management
• Innovation & Emerging Technology
• Artificial Intelligence & Machine Learning
• Data & API Development
• Leadership, Experiential and Technical Training
In the Technology track you and your team are responsible for enhancing and maintaining Synchrony’s world-class technology stack necessary to grow the business and keep us at the forefront of our industry.
What do we look for in all potential BLPs?
• Ability to effectively work independently and within collaborative teams
• Proven leadership both inside and beyond the classroom
• Strong project management and communication skills
• Demonstrated flexibility, adaptability, and passion for learning
• Passion for excellence with high integrity and a commitment to quality
• Relevant internship or co-op or equivalent work experience
Desired Characteristics for the Technology Track
• Strong analytical skills
• Collaborators
• Passion and aptitude for technology
• Sharp business acumen
• Strong leadership skills, including the ability to lead projects of varying scope
• Strong oral and written communication skills, and interpersonal skills
• Inquisitive and able to learn quickly
Basic Qualifications & Requirements
• Bachelor’s degree in Computer Science, Information Systems, Engineering or Information Assurance/Cyber Security
• Excellent academic record – Minimum overall 3.0 GPA
Additional Eligibility Requirements
• You must be 18 years or older
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Geographic mobility: Ability to relocate based on program or business direction
Participants will receive full relocation benefits (if moving 50 miles or more) and cost of living adjustments according to market when rotation assignments require them to live/work in California, Chicago, or Metro NY. For additional details about our BLP benefits, visit www.synchronyuniversity.com.
Our Commitment
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks, with more than 60% of our workforce engaged, you’ll find community to connect with and find opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology Show more details...
Synchrony’s Business Leadership Program (Full-Time) is a two-year, three-rotation experience that will help you develop the skills needed to accelerate your career. You’ll gain deep expertise in one of our 10 Tracks, taking on three unique roles to explore different areas of your chosen function. During the two years, you will also engage in a collection of... immersive experiences designed to deepen your business knowledge, drive cross-functional exposure, broaden your network, and pay it forward within your community.
The program provides successful graduates with the strong foundation of skills and experiences they need to grow their careers and position themselves for future leadership roles.
Technology Full-Time BLP Experience: What You’ll Accomplish
A Technology BLP will have opportunities across different areas of our team, giving you unique perspectives on how Technology fits into the broader business landscape—for example:
• Mobile App Development
• Information Security Forensics & Incident Management
• Innovation & Emerging Technology
• Artificial Intelligence & Machine Learning
• Data & API Development
• Leadership, Experiential and Technical Training
In the Technology track you and your team are responsible for enhancing and maintaining Synchrony’s world-class technology stack necessary to grow the business and keep us at the forefront of our industry.
What do we look for in all potential BLPs?
• Ability to effectively work independently and within collaborative teams
• Proven leadership both inside and beyond the classroom
• Strong project management and communication skills
• Demonstrated flexibility, adaptability, and passion for learning
• Passion for excellence with high integrity and a commitment to quality
• Relevant internship or co-op or equivalent work experience
Desired Characteristics for the Technology Track
• Strong analytical skills
• Collaborators
• Passion and aptitude for technology
• Sharp business acumen
• Strong leadership skills, including the ability to lead projects of varying scope
• Strong oral and written communication skills, and interpersonal skills
• Inquisitive and able to learn quickly
Basic Qualifications & Requirements
• Bachelor’s degree in Computer Science, Information Systems, Engineering or Information Assurance/Cyber Security
• Excellent academic record – Minimum overall 3.0 GPA
Additional Eligibility Requirements
• You must be 18 years or older
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Geographic mobility: Ability to relocate based on program or business direction
Participants will receive full relocation benefits (if moving 50 miles or more) and cost of living adjustments according to market when rotation assignments require them to live/work in California, Chicago, or Metro NY. For additional details about our BLP benefits, visit www.synchronyuniversity.com.
Our Commitment
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks, with more than 60% of our workforce engaged, you’ll find community to connect with and find opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology Show more details...
via Built In
posted_at: 14 hours agoschedule_type: Full-time
Job Description:
Role Summary/Purpose...
The position of VP, Escalated Complaint Leader is an essential part of the Complaint Operations Leadership team. As the VP Escalated Complaint Leader you will use your expertise in the subject matter to manage the oversight of escalated and non-escalated Complaint intake, research, controls, and staffing. In your role, you will collaborate with various teams to enhance our intake, research, and response for
Job Description:
Role Summary/Purpose...
The position of VP, Escalated Complaint Leader is an essential part of the Complaint Operations Leadership team. As the VP Escalated Complaint Leader you will use your expertise in the subject matter to manage the oversight of escalated and non-escalated Complaint intake, research, controls, and staffing. In your role, you will collaborate with various teams to enhance our intake, research, and response for complaint handling to improve our overall NPS, reduce escalations, and manage escalated and non-escalated complaints. Additionally, you will lead Escalated and Non-Escalated complaint-handling teams an organization with approximately ~120 employees. Your primary objectives will be to provide effective leadership and execution while adhering to our Complaint handling procedures. It is important to maintain a balance between leading engaged teams and delivering on Critical to Compliance requirements while having a strong foundation in process management to achieve our business goals and objectives.
We're proud to offer you choice and flexibility. You have the option to be remote and work from home or come into one of our offices. You may be occasionally requested to commute to our nearest office for in-person engagement activities such as team meetings, training, and culture events.
Essential Responsibilities:
• Oversee our complaint process and ensure it provides the best experience for our internal and external customers. Remove friction from the process and ensure we track key measurements of success to minimize repeat complaints.
• Ensure we resolve complaints within our established SLAs, are staffed appropriately to manage the volume of complaints, and that our intake, research, and response are best in class. Drive performance management activities and initiatives.
• Promote engagement across teams and hub events to grow connections
• Drive initiatives that continue to make Synchrony a great place to work. Providing coaching and leadership to the team.
• Lead Managers of People and manage in a matrixed environment, promoting organizational culture and performance. Motivate employees in a highly regulated, high-pressure, and procedure-driven environment; ensure compliance expectations are managed appropriately.
• Responsible for leading and partnering with other complaint leaders to incorporate Speech into the Customer Complaints Resolution Process.
• Analyze escalated complaints to determine process improvements to strengthen the training of the Corporate Consumer Response team.
• Create and execute communications and training strategies/plans to mitigate change risk.
• Engage and collaborate cross-functionally with all business partners to self-identify and resolve process risks, opportunities, gaps & defects. Drive improvements, enhancements, and an overall reduction in defects by managing, preventing, and detective process controls.
• Host monthly calibration sessions with attendees, including compliance, complaint operations, process owners, compliance, and other stakeholders, to identify opportunities for research and response to complaints.
• Produce materials for non-escalated complaints and trends of the Corporate Consumer Relations process for Regulatory forums and the Complaint Management Sub-Committee. Take the lead on storyboards and data insights for Regulatory exams for the Corporate Consumer Relations process.
• Work with Compliance, Legal, Functional Complaint leaders, Process Owners, Supplier Managers, Training, and Client teams where appropriate for research to elevate our handling of customer complaints.
• Enhance our control environment through partnership with the Surveillance team and the Complaint Product Business Control Group.
• Responsible for maintaining an accurate Process Risk and Control ("PRC") to appropriately capture all risks and controls for Complaint Intake and Research.
• Perform other duties and/or special projects as assigned
Qualifications/Requirement:
• Bachelor's Degree and 9+ years' experience in a similar role, including managing people and a process, or in lieu of degree, 10+ years of equivalent work experience in a similar role, including managing people and a process.
• Experience in Operations and/or customer-facing processes and/or functions
• Demonstrated ability to problem solve and connect to the larger picture
• Demonstrated ability to lead large teams
• Experience in solving business issues and of the issue management process
• Analytical Skills-demonstrated ability to draw conclusions and gain insights from data
Desired Characteristics:
• Technical knowledge of our systems, ACM, Workstation, Fiserv (FD), and Recovery Debt Manager.
• Highly motivated, self-starter with strong problem-solving skills and an ability to deliver multiple requests against tight deadline requirements
• Complaints experience
• Proven ability to solve complex problems
• Professional leader with demonstrated ability to work with all levels across the business, including SLT and ELT
• Strong knowledge of compliance rules and regulations
• Goal-oriented and objective-driven Creativity and problem-solving skills
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Customer Service Operations Show more details...
Role Summary/Purpose...
The position of VP, Escalated Complaint Leader is an essential part of the Complaint Operations Leadership team. As the VP Escalated Complaint Leader you will use your expertise in the subject matter to manage the oversight of escalated and non-escalated Complaint intake, research, controls, and staffing. In your role, you will collaborate with various teams to enhance our intake, research, and response for complaint handling to improve our overall NPS, reduce escalations, and manage escalated and non-escalated complaints. Additionally, you will lead Escalated and Non-Escalated complaint-handling teams an organization with approximately ~120 employees. Your primary objectives will be to provide effective leadership and execution while adhering to our Complaint handling procedures. It is important to maintain a balance between leading engaged teams and delivering on Critical to Compliance requirements while having a strong foundation in process management to achieve our business goals and objectives.
We're proud to offer you choice and flexibility. You have the option to be remote and work from home or come into one of our offices. You may be occasionally requested to commute to our nearest office for in-person engagement activities such as team meetings, training, and culture events.
Essential Responsibilities:
• Oversee our complaint process and ensure it provides the best experience for our internal and external customers. Remove friction from the process and ensure we track key measurements of success to minimize repeat complaints.
• Ensure we resolve complaints within our established SLAs, are staffed appropriately to manage the volume of complaints, and that our intake, research, and response are best in class. Drive performance management activities and initiatives.
• Promote engagement across teams and hub events to grow connections
• Drive initiatives that continue to make Synchrony a great place to work. Providing coaching and leadership to the team.
• Lead Managers of People and manage in a matrixed environment, promoting organizational culture and performance. Motivate employees in a highly regulated, high-pressure, and procedure-driven environment; ensure compliance expectations are managed appropriately.
• Responsible for leading and partnering with other complaint leaders to incorporate Speech into the Customer Complaints Resolution Process.
• Analyze escalated complaints to determine process improvements to strengthen the training of the Corporate Consumer Response team.
• Create and execute communications and training strategies/plans to mitigate change risk.
• Engage and collaborate cross-functionally with all business partners to self-identify and resolve process risks, opportunities, gaps & defects. Drive improvements, enhancements, and an overall reduction in defects by managing, preventing, and detective process controls.
• Host monthly calibration sessions with attendees, including compliance, complaint operations, process owners, compliance, and other stakeholders, to identify opportunities for research and response to complaints.
• Produce materials for non-escalated complaints and trends of the Corporate Consumer Relations process for Regulatory forums and the Complaint Management Sub-Committee. Take the lead on storyboards and data insights for Regulatory exams for the Corporate Consumer Relations process.
• Work with Compliance, Legal, Functional Complaint leaders, Process Owners, Supplier Managers, Training, and Client teams where appropriate for research to elevate our handling of customer complaints.
• Enhance our control environment through partnership with the Surveillance team and the Complaint Product Business Control Group.
• Responsible for maintaining an accurate Process Risk and Control ("PRC") to appropriately capture all risks and controls for Complaint Intake and Research.
• Perform other duties and/or special projects as assigned
Qualifications/Requirement:
• Bachelor's Degree and 9+ years' experience in a similar role, including managing people and a process, or in lieu of degree, 10+ years of equivalent work experience in a similar role, including managing people and a process.
• Experience in Operations and/or customer-facing processes and/or functions
• Demonstrated ability to problem solve and connect to the larger picture
• Demonstrated ability to lead large teams
• Experience in solving business issues and of the issue management process
• Analytical Skills-demonstrated ability to draw conclusions and gain insights from data
Desired Characteristics:
• Technical knowledge of our systems, ACM, Workstation, Fiserv (FD), and Recovery Debt Manager.
• Highly motivated, self-starter with strong problem-solving skills and an ability to deliver multiple requests against tight deadline requirements
• Complaints experience
• Proven ability to solve complex problems
• Professional leader with demonstrated ability to work with all levels across the business, including SLT and ELT
• Strong knowledge of compliance rules and regulations
• Goal-oriented and objective-driven Creativity and problem-solving skills
Grade/Level: 13
The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Customer Service Operations Show more details...
via Salary.com
posted_at: 13 days agoschedule_type: Full-time
Job Description: Role Summary/Purpose: The AVP, Model Validation is responsible for model validation and ensure they are meeting the related Model Risk Management policies, standards, procedures as well as regulations (SR 11-7). This role requires high level of expertise with minimal technical supervision to serve as project lead as well as being accountable for validation results on a wide range of model categories. We’re proud to offer you choice
Job Description: Role Summary/Purpose: The AVP, Model Validation is responsible for model validation and ensure they are meeting the related Model Risk Management policies, standards, procedures as well as regulations (SR 11-7). This role requires high level of expertise with minimal technical supervision to serve as project lead as well as being accountable for validation results on a wide range of model categories. We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Essential Responsibilities: Serve as a key contributor and lead analyst supporting independent model validation for reserve and loss forecasting models Perform the full scope end-to-end validation independently for assigned internally and vendor developed new models and existing models... Lead the review and maintenance of relevant model and model validation documentation, perform in depth analysis on large data sets, and prepare analysis and reports to support discussions on key analytics and model risks. Work closely within the Risk organization to validate accuracy and performance of all models, whether statistical/AI/ML or non-statistical to identify any issues requiring further investigation, and resolve problems independently. Consult and interact with the Synchrony business teams to uncover, highlight, and identify model risk associated with models. Provide technical consultation and process improvement to MRM on recommended solution based on solid research in the academic and industry practice. Keep pace with the latest model developments in academia, regulatory environment, risk technology (vendor and in-house) and financial services industries in order to provide expert guidance to the Synchrony Financial functions. Organize specialized team and provide resolution of questions and disputes on statistical/analytical issues, including the governance of dynamic-updating models and adverse action algorithm. Support regulatory examinations and internal audits of the modeling process and selected the models samples. Collaborate across other functional teams – Forecasting and Reserves, Stress Testing/Capital Management, Model Development Perform other duties and/or special projects as assigned. Qualifications/Requirements: Master's degree (or foreign equivalent) in Statistics, Mathematics, Data Science or related quantitative field and 4 years' experience in model development / model validation experience in financial services, banking, or retail; in lieu of a Master’s degree, 8 years’ experience in model development / model validation experience in financial services, banking, or retail Strong programing skills in Python, Spark, SAS, SQL with 4 years’ experience and proven hands-on experience utilizing Python, Spark , SAS, SQL to perform statistical analysis and manage large amounts of data Knowledge and experience of risk management, and credit loss models such as Loss forecasting, Stress testing, Allowance. 4 years’ experience with the application of US regulatory requirements for Model Risk Management. Desired Characteristics: Strong knowledge of Regulatory requirements for Model Risk Management with proven track records of delivering Regulatory requirements. 5 years of proven experience n Model Risk Management in modeling and validation in the financial services industry including both analytic/modeling/quantitative experience and governance or other credit/financial discipline. Experience in project management, including demonstrated ability to develop actionable plan to meet high level objectives, strong execution, and timeline sensitive deliverables. Sharp focus on accuracy with extreme attention to detail. Excellent written and oral communication and presentation skills. Grade/Level: 10 The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here
Show more details...
via Salary.com
schedule_type: Full-time
Job Description:
Role Summary/Purpose...
AVP, Portfolio Credit – Sam’s Club is responsible for supporting the growth and loss mitigation initiatives of the Sam’s Club portfolio, in partnership with Credit Strategy, Client Development and Business Teams. This will involve developing deeper understanding of products/data/processes and working closely with cross functional stakeholders to use analytical methods/tools for credit risk evaluation,
Job Description:
Role Summary/Purpose...
AVP, Portfolio Credit – Sam’s Club is responsible for supporting the growth and loss mitigation initiatives of the Sam’s Club portfolio, in partnership with Credit Strategy, Client Development and Business Teams. This will involve developing deeper understanding of products/data/processes and working closely with cross functional stakeholders to use analytical methods/tools for credit risk evaluation, loss and fraud mitigation and portfolio monitoring. This role will assume ownership of assignments, prioritize and drive projects to maintain a healthy risk-reward tradeoff, partner with and influence credit COE teams and cross functional leadership, and be a champion to bring the latest tools and innovation to the portfolio.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Work closely with Credit Leaders, Client Teams and Credit Strategy teams to provide data and analytics in support of portfolio growth and loss mitigation efforts.
• Develop relationship with cross functional stakeholders and align on business objectives to drive smart growth and client satisfaction. Translate business objectives into data analysis problems and develop appropriate solutions.
• Translate analytics/diagnostics learnings into business impact stories, use visual analytical tools to present learnings in a concise packaged fashion and influence cross functional stakeholders to design business actions.
• Prepare and present client facing and leadership team presentations to communicate credit performance and facilitate informed decisions.
• Assist in the development of enhanced credit strategies, using champion/challenger leanings to manage credit and fraud risk.
• Participate in cross functional analytics projects.
• Work on any other analytical/reporting/data projects as needed.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree and 3 years of experience in credit, risk or analytics utilizing complex data skills; in lieu of a degree 6 years' experience in credit, risk or analytics utilizing complex data
• Strong SAS, R or Python or other programming skills
• Advanced skills using Excel and PowerPoint
• Experience analyzing large data sets with ability to condense large amounts of information to derive actionable insights
• Strong influencing and presentation skills with the ability to interact with and present to all levels of the organization and external clients/partners
Desired Characteristics:
• Experience developing Consumer Credit Risk or Fraud Strategies
• Solid understanding of credit card industry financial P&L drivers
• Experience using advanced modeling & data mining techniques (e.g., Machine learning, Big Data) to develop/ optimize Credit strategies
• Strong analytical skills, highly comfortable working in a quantitative environment under aggressive timelines
• Ability to work independently with strong project management and communication skills
• Strong presenter to all levels of management with an ability to tell the story of data, what is important, and why
Grade/Level: 10
The salary range for this position is 65,000.00 - 130,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit Show more details...
Role Summary/Purpose...
AVP, Portfolio Credit – Sam’s Club is responsible for supporting the growth and loss mitigation initiatives of the Sam’s Club portfolio, in partnership with Credit Strategy, Client Development and Business Teams. This will involve developing deeper understanding of products/data/processes and working closely with cross functional stakeholders to use analytical methods/tools for credit risk evaluation, loss and fraud mitigation and portfolio monitoring. This role will assume ownership of assignments, prioritize and drive projects to maintain a healthy risk-reward tradeoff, partner with and influence credit COE teams and cross functional leadership, and be a champion to bring the latest tools and innovation to the portfolio.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Work closely with Credit Leaders, Client Teams and Credit Strategy teams to provide data and analytics in support of portfolio growth and loss mitigation efforts.
• Develop relationship with cross functional stakeholders and align on business objectives to drive smart growth and client satisfaction. Translate business objectives into data analysis problems and develop appropriate solutions.
• Translate analytics/diagnostics learnings into business impact stories, use visual analytical tools to present learnings in a concise packaged fashion and influence cross functional stakeholders to design business actions.
• Prepare and present client facing and leadership team presentations to communicate credit performance and facilitate informed decisions.
• Assist in the development of enhanced credit strategies, using champion/challenger leanings to manage credit and fraud risk.
• Participate in cross functional analytics projects.
• Work on any other analytical/reporting/data projects as needed.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree and 3 years of experience in credit, risk or analytics utilizing complex data skills; in lieu of a degree 6 years' experience in credit, risk or analytics utilizing complex data
• Strong SAS, R or Python or other programming skills
• Advanced skills using Excel and PowerPoint
• Experience analyzing large data sets with ability to condense large amounts of information to derive actionable insights
• Strong influencing and presentation skills with the ability to interact with and present to all levels of the organization and external clients/partners
Desired Characteristics:
• Experience developing Consumer Credit Risk or Fraud Strategies
• Solid understanding of credit card industry financial P&L drivers
• Experience using advanced modeling & data mining techniques (e.g., Machine learning, Big Data) to develop/ optimize Credit strategies
• Strong analytical skills, highly comfortable working in a quantitative environment under aggressive timelines
• Ability to work independently with strong project management and communication skills
• Strong presenter to all levels of management with an ability to tell the story of data, what is important, and why
Grade/Level: 10
The salary range for this position is 65,000.00 - 130,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit Show more details...
via BeBee
posted_at: 6 days agoschedule_type: Full-time
Job Description:
Role Summary/Purpose...
Synchrony is continuing to build a world class Online Digital Bank – with smart savings products that help consumers prepare for their futures.
Our Bank Marketing team brings these products to life through all stages and touchpoints of the customer lifecycle.
Within Bank Marketing, our Digital Product Owner is responsible to lead the implementation of new features & enhancements in our Synchrony Bank native
Job Description:
Role Summary/Purpose...
Synchrony is continuing to build a world class Online Digital Bank – with smart savings products that help consumers prepare for their futures.
Our Bank Marketing team brings these products to life through all stages and touchpoints of the customer lifecycle.
Within Bank Marketing, our Digital Product Owner is responsible to lead the implementation of new features & enhancements in our Synchrony Bank native apps, as well as manage our technical API agile team.
We are seeking an agile trained Product Owner that has experience with native apps and APIs.
This position is remote, where you have the option to work from home.
On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated.
We're proud to offer you choice and flexibility.
Essential Responsibilities:
• Own/manage the product strategy and roadmap of Synchrony Bank's native apps; act as the Agile Product Owner for the Team
• Own/manage the prioritization & business requirements of our API agile team
• Oversight and leadership of the wing-to-wing product development lifecycle including build, test, launch, and adoption
• Work with the Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Responsible for gathering market intelligence, competitive insights and user VOC and translating into business strategies and creating detailed user stores/requirements
• Become an SME in native app product development & management
• Work with internal and external UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
• Partner with key stakeholders such as Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
• Responsible for all "run the engine" functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture
• Keep all product documentation up to date
• Support and aid in any legal/compliance items related to the site
• Support all Marketing campaigns such as ads, offers, banners, promos.
• Help drive a fluid customer experience between the Synchrony Bank website, account opening and servicing
• Perform other duties and/or special projects as assigned
• Work closely with our Consumer Bank Web Product Owner to create a unified digital customer experience
• Participate in & work in Scaled Agile Framework (SAFe)
Qualifications/Requirements:
• Bachelor's degree OR in lieu of degree; high school diploma/GED and 6 years of digital and/or web product experience
• 3 years of digital and/or web/mobile product management experience
Desired Characteristics:
• Experience with Agile (work or preferably, trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role
• Track record of creative & strong problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated, with strong communication skills (verbal and written)
• Passion for learning about new technologies and identifying ways to drive innovation
• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
• Strategic thinker with ability to develop and implement actionable plans to drive business results
• Strong project management experience with a record of delivering on time and across functions
• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications
• Native app product management experience
• Experience in leading large cross-functional virtual project teams
• Experience with API teams
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
The salary range for this position is
75,000.00 - 150,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Grade/Level: 11
Job Family Group:
Marketing Show more details...
Role Summary/Purpose...
Synchrony is continuing to build a world class Online Digital Bank – with smart savings products that help consumers prepare for their futures.
Our Bank Marketing team brings these products to life through all stages and touchpoints of the customer lifecycle.
Within Bank Marketing, our Digital Product Owner is responsible to lead the implementation of new features & enhancements in our Synchrony Bank native apps, as well as manage our technical API agile team.
We are seeking an agile trained Product Owner that has experience with native apps and APIs.
This position is remote, where you have the option to work from home.
On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated.
We're proud to offer you choice and flexibility.
Essential Responsibilities:
• Own/manage the product strategy and roadmap of Synchrony Bank's native apps; act as the Agile Product Owner for the Team
• Own/manage the prioritization & business requirements of our API agile team
• Oversight and leadership of the wing-to-wing product development lifecycle including build, test, launch, and adoption
• Work with the Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Responsible for gathering market intelligence, competitive insights and user VOC and translating into business strategies and creating detailed user stores/requirements
• Become an SME in native app product development & management
• Work with internal and external UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
• Partner with key stakeholders such as Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
• Responsible for all "run the engine" functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture
• Keep all product documentation up to date
• Support and aid in any legal/compliance items related to the site
• Support all Marketing campaigns such as ads, offers, banners, promos.
• Help drive a fluid customer experience between the Synchrony Bank website, account opening and servicing
• Perform other duties and/or special projects as assigned
• Work closely with our Consumer Bank Web Product Owner to create a unified digital customer experience
• Participate in & work in Scaled Agile Framework (SAFe)
Qualifications/Requirements:
• Bachelor's degree OR in lieu of degree; high school diploma/GED and 6 years of digital and/or web product experience
• 3 years of digital and/or web/mobile product management experience
Desired Characteristics:
• Experience with Agile (work or preferably, trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role
• Track record of creative & strong problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated, with strong communication skills (verbal and written)
• Passion for learning about new technologies and identifying ways to drive innovation
• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
• Strategic thinker with ability to develop and implement actionable plans to drive business results
• Strong project management experience with a record of delivering on time and across functions
• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications
• Native app product management experience
• Experience in leading large cross-functional virtual project teams
• Experience with API teams
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
The salary range for this position is
75,000.00 - 150,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Grade/Level: 11
Job Family Group:
Marketing Show more details...
via Salary.com
posted_at: 13 days agoschedule_type: Full-time
Job Description: Role Summary/Purpose: The AVP, Data Center Operations will serve as the key IT liaison & process leader for Synchrony’s data center management. This leader will be responsible for all aspects of data center operations including vendor management/co-location, governance, capacity planning, moves/changes/installs and budget management. The AVP, Data Center Operations will manage a team of 24x7 3rd party contractors overseeing 2 regionally
Job Description: Role Summary/Purpose: The AVP, Data Center Operations will serve as the key IT liaison & process leader for Synchrony’s data center management. This leader will be responsible for all aspects of data center operations including vendor management/co-location, governance, capacity planning, moves/changes/installs and budget management. The AVP, Data Center Operations will manage a team of 24x7 3rd party contractors overseeing 2 regionally separated data centers. We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Essential Responsibilities: Responsible for the data centers budgets and/or cost centers, resource allocation and planning to ensure delivery of business benefits. Responsible for vendor evaluation and integration of new... products and services into the hardware and facilities associated with the data centers. Subject Matter Expert for Data center technologies. Ensures adherence to operational and design standards and procedures as per RF data center guidelines in the field of electrical, power distribution, cooling, cabling management and distribution and Security and Access systems. Ensure proper controls in place for hot aisle/cold aisle, Temperature & humidity controls and fire extinguishing arrangements. Maintain expert knowledge on all business procedures associated with assets and capacity. Be the Single point of contact and owner to meet data center requirements for the business and provide for FSO services. The indicative list of FSO services as below: Datacenter Access Management Device Reboots (24x7x365) Vendor Escort / Supervision (24x7x365) Shipping/Receiving (8x5x5) Media Management (24x7x365) Fiber / Copper Patch Cabling (8x5x5) Fiber / Copper Patch Cabling (8x5x5) Physical Layer (24x7x365) Physical Asset Administration Operational Documentation Facilities Planning for New Build Device Installation / Removal (8x5x5) Device Installation (Console) (8x5x5) Basic HW Changes Advanced HW Changes Commodity Purchases and Approval Site Controllership Own all operational processes for changes, hosting additional equipment and maintenance activities. Work with Network teams for activity within the RF datacenter including DCLAN, network provisioning and capacity. Own the billing process for the tenant business units. Own Incident management activities within the datacenter. Coordinate with various businesses and drive consolidation of datacenter services within RF. Coordinate with IT and business teams to develop a plan to ensure achievement of data center capacity and plan to expand the data center capacity as needed. Maintain effective professional relationships with IT relationship managers. Must be willing to work out of the Dallas, TX data center. Must be willing to travel periodically Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree and minimum of 5 years of hands-on IT experience within a data center or in lieu of degree High School Diploma and 9 years of hands-on IT experience within a data center, project and personnel management experience Minimum 3 years of personnel management experience Minimum 3 years of experience in Project Management Desired Characteristics: Experience in managing co-location data centers Data canter planning designing and migration experience Experience in leading a major program across a diverse set of businesses and cultures Strong analytical and problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve Successfully led & presented strategic initiatives to senior management teams Ability to thrive in a dynamic, fast-paced setting Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working and leading employees and contractors on a global basis; applies knowledge to coach and mentor others Demonstrated stakeholder focus – evaluates decisions through the eyes of the stakeholder; builds strong stakeholder relationships. Grade/Level: 11 The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here
Show more details...
via Salary.com
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
Synchrony has initiated an effort to drive a strategic uplift in the capabilities and approach surrounding customer complaints by creating the Enterprise Complaints and Customer Experience Organization. As part of these efforts, a new position for an SVP, Enterprise Complaints Program is created to lead the transformation in Complaints: Product, Reporting, Insights and Governance processes supporting Synchrony
Job Description:
Role Summary/Purpose...
Synchrony has initiated an effort to drive a strategic uplift in the capabilities and approach surrounding customer complaints by creating the Enterprise Complaints and Customer Experience Organization. As part of these efforts, a new position for an SVP, Enterprise Complaints Program is created to lead the transformation in Complaints: Product, Reporting, Insights and Governance processes supporting Synchrony ability to satisfactorily demonstrate and address compliance to internal and external requirements while delivering on world class customer experience.
The individual will lead and inspire the existing Complaints Product team of 40 exempts responsible for establishing the product strategy for the Bank, monitoring of strategies and routines with root cause analysis, and reporting on complaint trending. In addition, this leader will be responsible for creating two new teams, the first will be focused on the quality of Complaint Data, Reporting and Insights and the second will be focused on internal and external reviews such as testing routines audit and exam readiness.
The successful candidate is a results-oriented, hands-on leader with demonstrated experience managing highly visible complex high-risk processes.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Through hands-on leadership set the tone for a customer-centric culture- identifying gaps in customer touch points, keenly driving enhancement opportunities, and defending the perspective of the customer
• Directs oversight of complaint processes strategy across Synchrony functions and products including assessing the company’s performance related to critical to quality and critical to compliance measures
• Own and where applicable partner with teams cross functionally to develop and monitor for process rigor and governance strategies that inform the Complaints program
• Conduct assessments of complaints processes for compliance with applicable policies and procedures.
• Drives cross functional and platform engagement with key leaders across Synchrony to complete centralization activities in the areas of complaint process standardization (across functions) complaints data analytics and insight, complaints reporting, complaints governance and complaints program capabilities.
• Owns all complaint data at the Bank including the reporting to internal and external stakeholders. Leverage trending and insights from such reporting to inform the Complaints Management Subcommittee, Enterprise Risk Sub Committee and Board of Directors on complaints trending across functions, platforms and making recommendations as required
• Elevates the visibility of complaints reporting and creates heightened awareness at all levels to ensure sufficient remediation.
• Guide complaint program leaders to develop methods for ensuring that customer complaints management processes are effective at identifying product or process risk by leveraging strong root cause analysis, process controls and data insights.
• Craft compelling strategies and long term planning in response to identifies trends/ outlying customer complaints risks.
• Presents complaints activity, analysis and program updates to senior leaders and regulators and determine necessary actions to fulfill regulatory commitments
• Serves as the single point of contact for regulatory exam oversight, response and preparedness and will play an integral role in building out a dedicated exam, governance, and data team to ensure program vitality.
• Own curative strategies including but not limited to meeting all committed issue remediation or timelines otherwise committed to internal and external stakeholders, regulators etc.
• Serves as a subject matter expert for the Enterprise Complaints and Customer Experience organization on current or changing laws, regulations, requirements, and procedures related to customer complaints.
• Partners with Complaint Operations Leadership to support new supplier capabilities.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• 15 plus years of Financial Services in specific areas such as compliance, remediation governance, process control, complaint management, strategy and analytics, data exception reporting, data standardization, project management, MRA management
• Experience leading a large team of exempt and non-exempt employees in a compliance and operations environment
• Proven ability to lead and inspire diverse teams to influence across an organization and drive cross-functional collaboration with time sensitivity and strong outcomes
• Demonstrated expertise in leading critical business initiatives and resolving regulatory matters to effective closure
• Expertise and understanding of Banking regulatory requirements, experience with global consumer protection laws and regulatory expectations applicable to financial services organizations and products
• Demonstrated success at accomplishing goals on complex, time sensitive deliverables
• Demonstrated ability to apply strategic thought toward tactical execution
Desired Characteristics:
• 10 plus years of experience leading a large team of exempt and non-exempt employees in a compliance and operations environment
• Deep domain expertise and understanding of Banking regulatory requirements, experience with global consumer protection laws and regulatory expectations applicable to financial services organizations and products
• Very strong Cross-functional, cross-platform experience within a Financial Services organization
• Deep knowledge and understanding of the Synchrony Processes such as Due Diligence, Origination, Account Lifecycle, Operations, Back-office, Collections, Recovery and Suppliers
• Exceptional communication and interpersonal skills, proven ability to connect with others, building strong partnerships and driving enthusiasm internally and externally
• Strong proven process knowledge and business control expertise
• Proven success in driving customer experience in the financial services, compliance or technology area
• Demonstrated experience implementing or overseeing implementation of customer complaints management processes, including root cause analysis and reporting
• Ability to take complex initiatives or business strategies and simplify to enhance organizational and process design as well as improve execution
Grade/Level: 15
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Contact Center Operations Show more details...
Role Summary/Purpose...
Synchrony has initiated an effort to drive a strategic uplift in the capabilities and approach surrounding customer complaints by creating the Enterprise Complaints and Customer Experience Organization. As part of these efforts, a new position for an SVP, Enterprise Complaints Program is created to lead the transformation in Complaints: Product, Reporting, Insights and Governance processes supporting Synchrony ability to satisfactorily demonstrate and address compliance to internal and external requirements while delivering on world class customer experience.
The individual will lead and inspire the existing Complaints Product team of 40 exempts responsible for establishing the product strategy for the Bank, monitoring of strategies and routines with root cause analysis, and reporting on complaint trending. In addition, this leader will be responsible for creating two new teams, the first will be focused on the quality of Complaint Data, Reporting and Insights and the second will be focused on internal and external reviews such as testing routines audit and exam readiness.
The successful candidate is a results-oriented, hands-on leader with demonstrated experience managing highly visible complex high-risk processes.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Through hands-on leadership set the tone for a customer-centric culture- identifying gaps in customer touch points, keenly driving enhancement opportunities, and defending the perspective of the customer
• Directs oversight of complaint processes strategy across Synchrony functions and products including assessing the company’s performance related to critical to quality and critical to compliance measures
• Own and where applicable partner with teams cross functionally to develop and monitor for process rigor and governance strategies that inform the Complaints program
• Conduct assessments of complaints processes for compliance with applicable policies and procedures.
• Drives cross functional and platform engagement with key leaders across Synchrony to complete centralization activities in the areas of complaint process standardization (across functions) complaints data analytics and insight, complaints reporting, complaints governance and complaints program capabilities.
• Owns all complaint data at the Bank including the reporting to internal and external stakeholders. Leverage trending and insights from such reporting to inform the Complaints Management Subcommittee, Enterprise Risk Sub Committee and Board of Directors on complaints trending across functions, platforms and making recommendations as required
• Elevates the visibility of complaints reporting and creates heightened awareness at all levels to ensure sufficient remediation.
• Guide complaint program leaders to develop methods for ensuring that customer complaints management processes are effective at identifying product or process risk by leveraging strong root cause analysis, process controls and data insights.
• Craft compelling strategies and long term planning in response to identifies trends/ outlying customer complaints risks.
• Presents complaints activity, analysis and program updates to senior leaders and regulators and determine necessary actions to fulfill regulatory commitments
• Serves as the single point of contact for regulatory exam oversight, response and preparedness and will play an integral role in building out a dedicated exam, governance, and data team to ensure program vitality.
• Own curative strategies including but not limited to meeting all committed issue remediation or timelines otherwise committed to internal and external stakeholders, regulators etc.
• Serves as a subject matter expert for the Enterprise Complaints and Customer Experience organization on current or changing laws, regulations, requirements, and procedures related to customer complaints.
• Partners with Complaint Operations Leadership to support new supplier capabilities.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• 15 plus years of Financial Services in specific areas such as compliance, remediation governance, process control, complaint management, strategy and analytics, data exception reporting, data standardization, project management, MRA management
• Experience leading a large team of exempt and non-exempt employees in a compliance and operations environment
• Proven ability to lead and inspire diverse teams to influence across an organization and drive cross-functional collaboration with time sensitivity and strong outcomes
• Demonstrated expertise in leading critical business initiatives and resolving regulatory matters to effective closure
• Expertise and understanding of Banking regulatory requirements, experience with global consumer protection laws and regulatory expectations applicable to financial services organizations and products
• Demonstrated success at accomplishing goals on complex, time sensitive deliverables
• Demonstrated ability to apply strategic thought toward tactical execution
Desired Characteristics:
• 10 plus years of experience leading a large team of exempt and non-exempt employees in a compliance and operations environment
• Deep domain expertise and understanding of Banking regulatory requirements, experience with global consumer protection laws and regulatory expectations applicable to financial services organizations and products
• Very strong Cross-functional, cross-platform experience within a Financial Services organization
• Deep knowledge and understanding of the Synchrony Processes such as Due Diligence, Origination, Account Lifecycle, Operations, Back-office, Collections, Recovery and Suppliers
• Exceptional communication and interpersonal skills, proven ability to connect with others, building strong partnerships and driving enthusiasm internally and externally
• Strong proven process knowledge and business control expertise
• Proven success in driving customer experience in the financial services, compliance or technology area
• Demonstrated experience implementing or overseeing implementation of customer complaints management processes, including root cause analysis and reporting
• Ability to take complex initiatives or business strategies and simplify to enhance organizational and process design as well as improve execution
Grade/Level: 15
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Contact Center Operations Show more details...
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