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Related Questions
How do I use Tawk.to on my mobile device?
Answer: Tawk.to has a mobile app which allows you to manage your conversations on the go. The app is available for both iOS and Android devices, and it allows you to send and receive messages, view customer information, and more. You can also use the app to customize the live chat widget, set up triggers and automated responses, and more.
Does Tawk.to offer analytics and reporting?
Answer: Yes, Tawk.to offers analytics and reporting. You can view detailed reports on customer conversations, including total chat duration and average response time. You can also view reports on customer satisfaction, customer engagement, and more. Additionally, you can use the analytics dashboard to track and analyze customer conversations over time.
How do I get started with Tawk.to?
Answer: Getting started with Tawk.to is easy. All you need to do is create an account and then install the Tawk.to code snippet on your website. Once you’ve done that, you’ll be able to embed the live chat widget on your website, start engaging with your customers, and track your conversations. You can also customize the widget, set up triggers and automated responses, and more.
How does Tawk.to integrate with other services?
Answer: Tawk.to integrates with a range of other services, such as Zapier, Slack, and Zendesk. This allows you to easily integrate your live chat conversations with other services, making it easier to manage and track customer conversations. You can also use the Zapier integration to trigger automated responses, set up workflows, and more.
What features does Tawk.to offer?
Answer: Tawk.to offers a range of features to help businesses engage with their customers. These features include customizable widgets, automated responses, triggers, pre-chat surveys, and more. It also has a mobile app, which allows you to manage your conversations on the go. You can also use Tawk.to to integrate with other services such as Zapier, Slack, and Zendesk.
Is Tawk.to secure?
Answer: Yes, Tawk.to is secure. It is compliant with all major security standards, such as PCI DSS, GDPR, and HIPAA. It also uses a secure SSL connection to ensure that your conversations remain private. Additionally, all of your data is stored on secure servers and is never shared with third parties.
What is Tawk.to?
Answer: Tawk.to is a free, cloud-based live chat platform designed to help businesses provide online customer service. It allows you to embed a live chat widget on your website, helping customers and website visitors communicate with your company in real-time. It also has multiple features such as customizable widgets, pre-chat surveys, automated responses, and triggers. Tawk.to also has a mobile app, which allows you to manage your conversations on the go.
Can I customize the Tawk.to live chat widget?
Answer: Yes, you can customize the Tawk.to live chat widget. You can choose the color, position, size, and other design elements of the widget. You can also create custom messages and automated responses, which will be displayed when customers initiate a conversation. Additionally, you can create pre-chat surveys to gather customer information before they start a conversation.
Does Tawk.to offer customer support?
Answer: Yes, Tawk.to offers customer support. They have a dedicated support team who are available 24/7 to answer any questions you may have. They also have a comprehensive knowledge base with detailed articles and tutorials to help you get started. Additionally, they have an active community forum where you can ask questions and get answers from other Tawk.to users.
Is Tawk.to free?
Answer: Yes, Tawk.to is free. It has a free plan which gives you access to all of its features, including customizable widgets, automated responses, triggers, and more. The free plan also allows you to embed the live chat widget on your website and start engaging with your customers. However, if you need more features, you can upgrade to one of their paid plans.