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Technology.org is a leading online platform that focuses on all things related to science, technology, innovation, and the future. With a team of expert writers and contributors, the website offers readers up-to-date and in-depth articles on a wide range of topics, including artificial intelligence, space exploration, renewable energy, and more. Technology.org is dedicated to providing educational and engaging content that explores the latest trends and advancements in the world of technology, making it a valuable resource for tech enthusiasts, researchers, and curious minds alike.
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Traffic rank#76,137 Site Rank
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Site age27 yrs old
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Traffic rank
#76,137
#76,137
Site age
27 yrs
27 yrs
Location
United States
United States
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Newest job postings for technology
via Esplanade Travel
posted_at: 10 days agoschedule_type: Full-time
Tech Impact is now hiring Tier 1 Service Desk Engineer Help Desk in Remote. View job listing details and apply now. Job Details Job Location Remote - PA Position Type Full Time Education Level High School Salary Range 3800000 - 4000000 Travel Percentage Negligible Job Shift Day Job Category Customer Service Tier 1 Service Desk Engineer Help Desk Location Remote - Prefer East Coast Time Zone Tech Impact - Headquarters Philadelphia PA Full-Time Permanent
Tech Impact is now hiring Tier 1 Service Desk Engineer Help Desk in Remote. View job listing details and apply now. Job Details Job Location Remote - PA Position Type Full Time Education Level High School Salary Range 3800000 - 4000000 Travel Percentage Negligible Job Shift Day Job Category Customer Service Tier 1 Service Desk Engineer Help Desk Location Remote - Prefer East Coast Time Zone Tech Impact - Headquarters Philadelphia PA Full-Time Permanent Position Our Website httpswwwtechimpactorg Salary Range 38000 - 40000 Question Contact Devie Smith Talent Acquisition Manager Devietechimpactorg Or you can call her at 302-456 9329 Be a part of a fast-paced growing team that provides a solid work-life balance helping our nonprofit clients Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology As a Tier 1 Service Desk Engineer you will work closely with our clients assisting with new technology... projects and support Tech Impact is a nonprofit on a mission to use technology to better serve the world A leading provider of technology education and solutions for nonprofits Tech Impact also operates award-winning IT and customer experience training programs designed to help young adults launch careers With offices in Philadelphia PA Wilmington DE Washington DC and Las Vegas NV Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations Essential Duties and Responsibilities Service Desk Support Provide end-user technical support to all clients via phone and email Troubleshoot a wide variety of technical issues Perform basic system administration functions such as user creation and password resets Escalate issues quickly and efficiently in accordance with Tech Impact SLAs Provide proactive maintenance on client workstations as directed Customer Service Respond to customer issues and challenges without manager supervision Maintain strong customer service skills when dealing with clients Advise Account Management of client support or reoccurring technical issues Essential Skills for Success in Position Excellent customer service skills Excellent troubleshooting techniques Excellent communication skills including the ability to translate technical information to non-technical users Effective analytical and creative problem-solving skills Strong organizational skills and keen attention to detail Ability to work well in a team environment to handle pressure and multiple projects simultaneously and to manage work under tight deadlines Experience in cloud-based technology such as Office 365 is a plus Must be flexible able to multi-task and enjoy working in a diverse results-oriented workplace where a premium is placed on teamwork Must have access to a car at short notice depending on location Sense of humor Benefits of Working for Tech Impact Supportive and compassionate environment that provides a work-life balance Be part of a collaborative team that is passionate about the organizations mission and using technology to make the world a better place Everyone has a voice and you have the opportunity to learn and grow to make a difference The organization shows how they care for its people by paying for most of your medical benefits and providing you a credit card to pay deductibles and copays Paid Time Off - 15 days accrued the first year and 13 Paid Holidays About Tech Impact wwwtechimpactorg Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers Tech Impact offers a comprehensive suite of technology services that includes managed IT support data and strategy services telecommunications and cloud computing integration and support In 2018 it expanded its education and outreach capabilities by merging with Idealware an authoritative source for independent thoroughly researched technology resources for the social sector Tech Impacts ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge skills and confidence they need to start their careers in the technology and customer experience industries The organization also operates Punchcode a coding bootcamp based in Las Vegas NV Employment Policy As an Equal Opportunity Employer Tech Impact embraces diversity and does not discriminate in employment on the basis of age race color creed sex gender identity religion marital status veterans status national origin disability or sexual orientation ADA Specifications Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position Requires the ability to speak hear see and use a computer and other office related equipment Also requires the ability to sit for extended periods of time stand stoop crawl and lift to 50 lbs May require local and regional travel
Show more details...
via LinkedIn
posted_at: 10 days agowork_from_home: 1
Are you a high school or college student looking for an easy and valuable experience that will further your knowledge of IT Services? Are you interested in helping your peers? Well, this is the perfect opportunity for you!
First, a little bit about us: CareerVillage is a 501(c)(3) nonprofit organization that crowdsources personalized college and career advice for young people. On our platform, you have access to over a hundred thousand professionals
Are you a high school or college student looking for an easy and valuable experience that will further your knowledge of IT Services? Are you interested in helping your peers? Well, this is the perfect opportunity for you!
First, a little bit about us: CareerVillage is a 501(c)(3) nonprofit organization that crowdsources personalized college and career advice for young people. On our platform, you have access to over a hundred thousand professionals from all industries, including Information Technology and Services, who want to give you personalized career advice and help you reach your professional goals!
CareerVillage is looking for IT students who want to deepen their own understanding of potential career and college options while simultaneously helping their peers. By asking questions through the platform, you will not only get answers to your questions but also add to our large and continuously growing library of career knowledge. A significant amount of our site visitors are... readers. By asking great questions about IT services, you can help inform others about their own career decisions. This is an opportunity for you to help yourself while also supporting your community, peers, and students of the future.
To get started, head to www.careervillage.org and create a Student profile. This is a quick 2-minute process. Once you've completed registration, you're all set to start posting questions and expanding knowledge for visitors to the platform!
If you need help or would like guidance on how to ask a fantastic question, please email hello@careervillage.org. We're always open to feedback. If you think your CareerVillage experience could be improved, let us know! This way, you'll be improving the platform for other online learners Show more details...
First, a little bit about us: CareerVillage is a 501(c)(3) nonprofit organization that crowdsources personalized college and career advice for young people. On our platform, you have access to over a hundred thousand professionals from all industries, including Information Technology and Services, who want to give you personalized career advice and help you reach your professional goals!
CareerVillage is looking for IT students who want to deepen their own understanding of potential career and college options while simultaneously helping their peers. By asking questions through the platform, you will not only get answers to your questions but also add to our large and continuously growing library of career knowledge. A significant amount of our site visitors are... readers. By asking great questions about IT services, you can help inform others about their own career decisions. This is an opportunity for you to help yourself while also supporting your community, peers, and students of the future.
To get started, head to www.careervillage.org and create a Student profile. This is a quick 2-minute process. Once you've completed registration, you're all set to start posting questions and expanding knowledge for visitors to the platform!
If you need help or would like guidance on how to ask a fantastic question, please email hello@careervillage.org. We're always open to feedback. If you think your CareerVillage experience could be improved, let us know! This way, you'll be improving the platform for other online learners Show more details...
via Science Jobs
schedule_type: Full-time
Position Overview
The Technology Coordinator position is assigned to a KU IT Technology Support Center (TSC) and is responsible for managing the technicians and activities related to solving technical issues of customers. A functional supervisory position, this job coordinates team activities with team members of the TSC at the university. The position is expected to prioritize support requests... while documenting the needs and support provided,
Position Overview
The Technology Coordinator position is assigned to a KU IT Technology Support Center (TSC) and is responsible for managing the technicians and activities related to solving technical issues of customers. A functional supervisory position, this job coordinates team activities with team members of the TSC at the university. The position is expected to prioritize support requests... while documenting the needs and support provided, and to actively resolve client requests by interpreting and troubleshooting complex issues. Serves as the first point of escalation for troubleshooting of workstations, hardware/ software, and / or printer problems. The position assists TSC users (students, faculty, staff, researchers) via telephone, email, chat and in person with a wide range of questions, problems, and requests related to classroom technologies, desktop software, hardware, peripherals, network issues, and application and other issues on a variety of different platforms including Windows, Mac OS X, and Linux.
Under direct supervision, the Technology Coordinator monitors, troubleshoots, and tests enterprise IT systems. The position provides a high degree of technical skill for the installation, repair, and maintenance of systems, and participates in the implementation of new systems and upgrades.
KU is not able to provide H-1B sponsorship for this position.
Job Description
25% - Provide general technical support via phone, email, chat, or in person. Identify if the technical issue can be quickly resolved or it needs researching by a higher-level technical support unit. Technical administration of Windows, Mac OS X, and (as qualified) Linux based Operating Systems.
20% - Assign, organize and prioritize projects for the technical support team. Work with Technical Support Center (TSC) Manager to supervise team. Provide team with function and technical direction and leadership at instruction of TSC manager. Develop and provide Key Performance Index (KPI) and Business Process Improvement (BPI) to encourage performance improvement, effectiveness and efficiency. Key elements of the performance metrics should address are Quality of Services, Customer Satisfaction, Timely Delivery, Cycle Time Reduction, Fulfilling Commitments and Alignment with KU IT Organization Mission.
20% - Troubleshoot hardware and software issues. Effectively consult with users about computer system issues, such as: requirement analysis, computer hardware/software/network system specifications, maintenance, development, support and cost.
20% - Meet customer requirements through first contact resolutions with excellent customer satisfaction. Confirm customer understanding of the solution and provide additional customer education as needed. Create and document trouble tickets as indicated by the workflow. Create and update procedures and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the Technical Support service area.
10% - Provide quotes for new equipment procurement and consult on equipment as needed. Maintain accurate inventory information for both hardware and software products. Install and upgrade new computer equipment including imaging of new computers.
5% - Performs special projects and other duties as assigned Show more details...
The Technology Coordinator position is assigned to a KU IT Technology Support Center (TSC) and is responsible for managing the technicians and activities related to solving technical issues of customers. A functional supervisory position, this job coordinates team activities with team members of the TSC at the university. The position is expected to prioritize support requests... while documenting the needs and support provided, and to actively resolve client requests by interpreting and troubleshooting complex issues. Serves as the first point of escalation for troubleshooting of workstations, hardware/ software, and / or printer problems. The position assists TSC users (students, faculty, staff, researchers) via telephone, email, chat and in person with a wide range of questions, problems, and requests related to classroom technologies, desktop software, hardware, peripherals, network issues, and application and other issues on a variety of different platforms including Windows, Mac OS X, and Linux.
Under direct supervision, the Technology Coordinator monitors, troubleshoots, and tests enterprise IT systems. The position provides a high degree of technical skill for the installation, repair, and maintenance of systems, and participates in the implementation of new systems and upgrades.
KU is not able to provide H-1B sponsorship for this position.
Job Description
25% - Provide general technical support via phone, email, chat, or in person. Identify if the technical issue can be quickly resolved or it needs researching by a higher-level technical support unit. Technical administration of Windows, Mac OS X, and (as qualified) Linux based Operating Systems.
20% - Assign, organize and prioritize projects for the technical support team. Work with Technical Support Center (TSC) Manager to supervise team. Provide team with function and technical direction and leadership at instruction of TSC manager. Develop and provide Key Performance Index (KPI) and Business Process Improvement (BPI) to encourage performance improvement, effectiveness and efficiency. Key elements of the performance metrics should address are Quality of Services, Customer Satisfaction, Timely Delivery, Cycle Time Reduction, Fulfilling Commitments and Alignment with KU IT Organization Mission.
20% - Troubleshoot hardware and software issues. Effectively consult with users about computer system issues, such as: requirement analysis, computer hardware/software/network system specifications, maintenance, development, support and cost.
20% - Meet customer requirements through first contact resolutions with excellent customer satisfaction. Confirm customer understanding of the solution and provide additional customer education as needed. Create and document trouble tickets as indicated by the workflow. Create and update procedures and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the Technical Support service area.
10% - Provide quotes for new equipment procurement and consult on equipment as needed. Maintain accurate inventory information for both hardware and software products. Install and upgrade new computer equipment including imaging of new computers.
5% - Performs special projects and other duties as assigned Show more details...
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