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TechSoup
TechSoup.org is a nonprofit organization that provides technology resources and services to other nonprofit organizations around the world. Their website serves as a platform connecting nonprofits with discounted and donated software, hardware, and services from leading technology companies. They offer a wide range of products and services, including productivity software, cloud computing tools, cybersecurity solutions, and training resources to help nonprofits maximize their impact. TechSoup.org also provides valuable resources and educational content through their blog and community forums, aiming to empower nonprofits to utilize technology effectively and efficiently to advance their missions.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#18,179 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded1987
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FounderDaniel Ben-Horin
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Key peopleFounder and Chief Instigator:,Daniel Ben-Horin,CEO:,Rebecca Masisak
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FocusTechnology Donations and Data Services
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LocationSan Francisco
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OriginsCompuMentor Project
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RevenueUS$30.8 million
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Employees203
Traffic rank
#18,179
#18,179
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for TechSoup
Newest job postings for TechSoup
via TechSoup - Career Page
posted_at: 28 days agoschedule_type: Full-timesalary: 42K–58K a yearwork_from_home: 1
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington... Wisconsin)
Full-Time, Salary Non-Exempt position
About TechSoup
We believe
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington... Wisconsin)
Full-Time, Salary Non-Exempt position
About TechSoup
We believe in using technology for the greater good.
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
About the Team
Program Implementation is the backbone to TechSoup’s ability to drive new nonprofit offers and updates to existing offers on techsoup.org and all other global platforms. Program Implementation supports the many aspects of product creation, configuration, and maintenance. Working closely with the program management team, as well as partner services, client services, business insights, finance, and other stakeholders to ensure the successful implementation of new or updated programs or products.
About the Role
The Program Implementation Specialist is an entry-level role that supports product creation, configuration, catalog maintenance and various other responsibilities as assigned by Senior Program Manager. The Program Implementation Specialist takes direction from the Senior Program Manager or project manager to implement new programs and products on TechSoup.org and all other global platforms.
Duties and Responsibilities
• Support the global launch process.
• Configure programs and products on our partner NGO platforms
• Manage new and updated fulfillment email content and configuration
• Perform catalog-related QA and testing on our partner NGO platforms
• Help maintain catalog-related information repository for partner NGOs
• Create spreadsheets used to track global implementations
• Facilitate project launches
• Submit products and programs for QA
• Categorize products
• Coordinate with the Back Office for inventory management
• Provide new program details to Business Insights
• Update configuration documentation
• Work will all employee levels across the organization
• Work with external stakeholders as assigned
• Other duties as assigned
Qualifications
• At least 1- 2 years’ experience with e-commerce merchandizing, electronic product delivery (ESD) and technology or equivalent
• Ability to effectively communicate with internal and external stakeholders.
• Ability to work collaboratively within the team and with other TechSoup teams
• Ability to juggle multiple projects in a fast-paced environment
• Knowledge of the nonprofit sector
• HTML and general web production
• Familiarity with SQL and Microsoft Commerce Server
• Knowledge of content management systems
• QA and Testing experience
• Superior attention to detail
Education
• Bachelor’s Degree or equivalent work experience
Work Environment
Remote/Home Office
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $42,000-$58,000. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands Show more details...
Full-Time, Salary Non-Exempt position
About TechSoup
We believe in using technology for the greater good.
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
About the Team
Program Implementation is the backbone to TechSoup’s ability to drive new nonprofit offers and updates to existing offers on techsoup.org and all other global platforms. Program Implementation supports the many aspects of product creation, configuration, and maintenance. Working closely with the program management team, as well as partner services, client services, business insights, finance, and other stakeholders to ensure the successful implementation of new or updated programs or products.
About the Role
The Program Implementation Specialist is an entry-level role that supports product creation, configuration, catalog maintenance and various other responsibilities as assigned by Senior Program Manager. The Program Implementation Specialist takes direction from the Senior Program Manager or project manager to implement new programs and products on TechSoup.org and all other global platforms.
Duties and Responsibilities
• Support the global launch process.
• Configure programs and products on our partner NGO platforms
• Manage new and updated fulfillment email content and configuration
• Perform catalog-related QA and testing on our partner NGO platforms
• Help maintain catalog-related information repository for partner NGOs
• Create spreadsheets used to track global implementations
• Facilitate project launches
• Submit products and programs for QA
• Categorize products
• Coordinate with the Back Office for inventory management
• Provide new program details to Business Insights
• Update configuration documentation
• Work will all employee levels across the organization
• Work with external stakeholders as assigned
• Other duties as assigned
Qualifications
• At least 1- 2 years’ experience with e-commerce merchandizing, electronic product delivery (ESD) and technology or equivalent
• Ability to effectively communicate with internal and external stakeholders.
• Ability to work collaboratively within the team and with other TechSoup teams
• Ability to juggle multiple projects in a fast-paced environment
• Knowledge of the nonprofit sector
• HTML and general web production
• Familiarity with SQL and Microsoft Commerce Server
• Knowledge of content management systems
• QA and Testing experience
• Superior attention to detail
Education
• Bachelor’s Degree or equivalent work experience
Work Environment
Remote/Home Office
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $42,000-$58,000. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands Show more details...
via TechSoup - Career Page
posted_at: 23 days agoschedule_type: Full-time
About TechSoup
We believe in using technology for the greater good...
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve
About TechSoup
We believe in using technology for the greater good...
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
About the Team
TechSoup’s Hardware Programs team is responsible for managing and growing a portfolio of donation and discount hardware offers both as stand-alone offers and as solution bundles together with software, services, and learning. The team manages and runs global programs and is responsible for creatively growing the scope and scale of available offers, implementing new process and operational improvements, and meeting both strategic impact objectives and revenue goals.
The team provides technology solutions that help civil society organizations to succeed in accomplishing their missions by creating relevant and value-added offers via sustainable pricing. Collaborating with corporations, manufacturers, and vendors, Hardware Programs team members help to build technology capacity among nonprofits across the globe.
About the Role
The TechSoup Program Management Specialist is a role that combines hardware operational responsibilities with a focus on developing insights for customer outreach and marketing. A successful candidate will be able to work with program managers across the team to assist with operational tasks as well as design and drive research and writing projects; synthesize and present results; and turn information and knowledge into actionable goals for growing and enhancing programs or initiatives.
The specialist provides support for fast-growing computer, networking hardware, and technology services programs including Affiliate programs with Dell, HP, Lenovo, and others; Cisco and Cisco Meraki programs; and the Refurbished Hardware program. Working across several teams, the specialist uses knowledge of technology and solutions to provide support to Hardware Programs. The position requires an inquisitive perspective, a growth mindset, and a high level of attention to detail. This role offers the specialist a valuable learning opportunity. By being exposed to all aspects of running donation and discount ecommerce programs, the analyst learns how a leading technology organization builds technology capacity among member nonprofits across the globe.
The Program Management Specialist seeks opportunities to take on greater responsibility in order to better serve programs across the Hardware Programs team.
The TechSoup Program Management Specialist reports to the Director of Hardware Programs and takes direction from individual Hardware Program Managers.
Duties and Responsibilities
Program Operations:
• Assist Program Manager with day-to-day operations of assigned programs.
• Participate in product catalog updates including pricing research, product model verification, confirming accuracy of information, and collaborating with the TechSoup Program Implementation team.
• Make timely updates and modifications to existing products and associated content.
• Facilitate order management and reconciliation with providers partners and technology service partners. Identify and flag trends or escalate as needed as part of the reconciliation process.
• Monitor vendor partners’ adherence to order or service fulfillment SLAs and ensure data integrity. Provide feedback and coaching on partner tasks and performance.
• Address customer support issues and escalations comprehensively to ensure customer satisfaction and retention
• Support program operations and provide input into opportunities for continuous improvement of operations, including using automation to increase operational efficiencies and effectiveness, to reduce TechSoup costs and improve customer and partner experience with TechSoup.
• Assist Program Managers with various support tasks which may include but are not limited to requests for information; input or review of webpage content; requests for case studies and/or testimonials; and changes and/or problems with fulfillment. Create periodic reports and presentations on partner and program performance per established metrics.
• Expand and grow hardware and solutions offers to the TechSoup Global Network by thinking critically about success factors and collaborating with TSGN partners under the supervision of the Program Manager or Director.
• Demonstrate a high level of responsiveness when collaborating with or responding to internal team members and TSGN Partners on items such as requests for information, updates or additions to products and solution offers, and changes to and/or problems with fulfillment. Acknowledge emails promptly within 24 hours and respond to questions quickly and completely.
• Professionally work with high level executives at Partners and handle highly sensitive information.
• Participate in regular team meetings and discussions around program problem solving, growth, and operational improvements.
• Maintain and develop process documentation to ensure it is up to date and accurate.
• Help to evolve the team’s overall program management methodologies and operational capacity.
Team Responsibilities
• Share best practices with Hardware Programs’ team members and assist the Director with team-wide tasks.
• Adapt to new or additional responsibilities as the needs of the Hardware Programs team change. Assist program manager in other duties as needed as the program grows and evolves.
• Recognize that duties and responsibilities may change according to the needs of the programs and demonstrate a high level of flexibility and adaptability.
• Deliver on special projects as needed.
Qualifications
• Excellent organizational skills with the capacity to define and deliver on program and project deadlines.
• Seasoned time-management skills with ability to manage workload in a self-directed manner while juggling multiple workstreams often with competing deadlines.
• Strong analytical aptitude and problem-solving orientation. Highly developed critical thinking and creativity skills with talent for identifying, analyzing, and making recommendations to solve problems and improve program processes.
• Commitment to accuracy and consistent attention to detail is essential.
• Skilled at defining, designing, and implementing business and operational processes.
• Excellent teamwork skills with a commitment to collaboration with internal and external stakeholders. Ability to communicate and collaborate effectively with a broad range of constituents, including technology teams, business teams, as well as partners, donors, and NGO recipients.
• Highly developed communication skills with a sophisticated audience, both in written and verbal communications. Ability to effectively understand and communicate complex information.
• Seasoned interpersonal skills and desire to build goodwill.
• High degree of professionalism and a positive attitude.
• Global orientation and international experience desirable.
• Willingness to occasionally work non-standard business hours to accommodate time-zone variances.
• Experience in corporate and nonprofit partner management preferred.
• Desire to learn new skills and acquire knowledge.
• Minimum of 1-2 years of experience working with a team in the technology industry.
Education
• Bachelor’s Degree or equivalent experience required.
PHYSICAL DEMANDS
• Sedentary work that primarily involves sitting/standing.
☐ Never ☐ Occasionally X Constantly
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
☐Never ☐ Occasionally X Constantly
• Communicating with others to exchange information.
☐Never ☐ Occasionally X Constantly
• Assessing the accuracy, neatness and thoroughness of the work assigned.
☐Never ☐ Occasionally X Constantly
• Light work that includes moving or lifting objects
☐Never X 5-10lbs ☐10-20lbs ☐0-30lbs
WORK ENVIRONMENT
Please select this position’s primary location (Select only one)
☐ In Office
X Remote/Home Office
☐ Hybrid
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $42,000-$58,000 plus benefits. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks Show more details...
We believe in using technology for the greater good...
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
About the Team
TechSoup’s Hardware Programs team is responsible for managing and growing a portfolio of donation and discount hardware offers both as stand-alone offers and as solution bundles together with software, services, and learning. The team manages and runs global programs and is responsible for creatively growing the scope and scale of available offers, implementing new process and operational improvements, and meeting both strategic impact objectives and revenue goals.
The team provides technology solutions that help civil society organizations to succeed in accomplishing their missions by creating relevant and value-added offers via sustainable pricing. Collaborating with corporations, manufacturers, and vendors, Hardware Programs team members help to build technology capacity among nonprofits across the globe.
About the Role
The TechSoup Program Management Specialist is a role that combines hardware operational responsibilities with a focus on developing insights for customer outreach and marketing. A successful candidate will be able to work with program managers across the team to assist with operational tasks as well as design and drive research and writing projects; synthesize and present results; and turn information and knowledge into actionable goals for growing and enhancing programs or initiatives.
The specialist provides support for fast-growing computer, networking hardware, and technology services programs including Affiliate programs with Dell, HP, Lenovo, and others; Cisco and Cisco Meraki programs; and the Refurbished Hardware program. Working across several teams, the specialist uses knowledge of technology and solutions to provide support to Hardware Programs. The position requires an inquisitive perspective, a growth mindset, and a high level of attention to detail. This role offers the specialist a valuable learning opportunity. By being exposed to all aspects of running donation and discount ecommerce programs, the analyst learns how a leading technology organization builds technology capacity among member nonprofits across the globe.
The Program Management Specialist seeks opportunities to take on greater responsibility in order to better serve programs across the Hardware Programs team.
The TechSoup Program Management Specialist reports to the Director of Hardware Programs and takes direction from individual Hardware Program Managers.
Duties and Responsibilities
Program Operations:
• Assist Program Manager with day-to-day operations of assigned programs.
• Participate in product catalog updates including pricing research, product model verification, confirming accuracy of information, and collaborating with the TechSoup Program Implementation team.
• Make timely updates and modifications to existing products and associated content.
• Facilitate order management and reconciliation with providers partners and technology service partners. Identify and flag trends or escalate as needed as part of the reconciliation process.
• Monitor vendor partners’ adherence to order or service fulfillment SLAs and ensure data integrity. Provide feedback and coaching on partner tasks and performance.
• Address customer support issues and escalations comprehensively to ensure customer satisfaction and retention
• Support program operations and provide input into opportunities for continuous improvement of operations, including using automation to increase operational efficiencies and effectiveness, to reduce TechSoup costs and improve customer and partner experience with TechSoup.
• Assist Program Managers with various support tasks which may include but are not limited to requests for information; input or review of webpage content; requests for case studies and/or testimonials; and changes and/or problems with fulfillment. Create periodic reports and presentations on partner and program performance per established metrics.
• Expand and grow hardware and solutions offers to the TechSoup Global Network by thinking critically about success factors and collaborating with TSGN partners under the supervision of the Program Manager or Director.
• Demonstrate a high level of responsiveness when collaborating with or responding to internal team members and TSGN Partners on items such as requests for information, updates or additions to products and solution offers, and changes to and/or problems with fulfillment. Acknowledge emails promptly within 24 hours and respond to questions quickly and completely.
• Professionally work with high level executives at Partners and handle highly sensitive information.
• Participate in regular team meetings and discussions around program problem solving, growth, and operational improvements.
• Maintain and develop process documentation to ensure it is up to date and accurate.
• Help to evolve the team’s overall program management methodologies and operational capacity.
Team Responsibilities
• Share best practices with Hardware Programs’ team members and assist the Director with team-wide tasks.
• Adapt to new or additional responsibilities as the needs of the Hardware Programs team change. Assist program manager in other duties as needed as the program grows and evolves.
• Recognize that duties and responsibilities may change according to the needs of the programs and demonstrate a high level of flexibility and adaptability.
• Deliver on special projects as needed.
Qualifications
• Excellent organizational skills with the capacity to define and deliver on program and project deadlines.
• Seasoned time-management skills with ability to manage workload in a self-directed manner while juggling multiple workstreams often with competing deadlines.
• Strong analytical aptitude and problem-solving orientation. Highly developed critical thinking and creativity skills with talent for identifying, analyzing, and making recommendations to solve problems and improve program processes.
• Commitment to accuracy and consistent attention to detail is essential.
• Skilled at defining, designing, and implementing business and operational processes.
• Excellent teamwork skills with a commitment to collaboration with internal and external stakeholders. Ability to communicate and collaborate effectively with a broad range of constituents, including technology teams, business teams, as well as partners, donors, and NGO recipients.
• Highly developed communication skills with a sophisticated audience, both in written and verbal communications. Ability to effectively understand and communicate complex information.
• Seasoned interpersonal skills and desire to build goodwill.
• High degree of professionalism and a positive attitude.
• Global orientation and international experience desirable.
• Willingness to occasionally work non-standard business hours to accommodate time-zone variances.
• Experience in corporate and nonprofit partner management preferred.
• Desire to learn new skills and acquire knowledge.
• Minimum of 1-2 years of experience working with a team in the technology industry.
Education
• Bachelor’s Degree or equivalent experience required.
PHYSICAL DEMANDS
• Sedentary work that primarily involves sitting/standing.
☐ Never ☐ Occasionally X Constantly
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
☐Never ☐ Occasionally X Constantly
• Communicating with others to exchange information.
☐Never ☐ Occasionally X Constantly
• Assessing the accuracy, neatness and thoroughness of the work assigned.
☐Never ☐ Occasionally X Constantly
• Light work that includes moving or lifting objects
☐Never X 5-10lbs ☐10-20lbs ☐0-30lbs
WORK ENVIRONMENT
Please select this position’s primary location (Select only one)
☐ In Office
X Remote/Home Office
☐ Hybrid
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $42,000-$58,000 plus benefits. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks Show more details...
via TechSoup - Career Page
schedule_type: Full-timework_from_home: 1
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin)
About... TechSoup
We believe in using technology for the greater
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin)
About... TechSoup
We believe in using technology for the greater good.
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
Position
TechSoup is looking for a Project Manager to join our Solutions and Services team and to be responsible for developing technology services that will support and sustain nonprofits worldwide so that they can be more effective at driving positive change in the world.
The TechSoup Services’ Project Manager plays a critical role in the success of TechSoup’s Services and Solutions Program – leading, designing, piloting, and implementing impactful, accessible, sustainable, and contextualized global services and solutions that foster digital resilience and transformation of social impact organizations. The Project Manager is responsible for leading all aspects of TechSoup’s services development, including new service research, design, business and operations modeling and pilot implementation. The Project Manager will coordinate closely with teams across TechSoup and its global Regional Centers to ensure excellence in service development. The role requires management of multiple services development workstreams.
Duties and Responsibilities
Project Management
• Work closely with the Solutions & Services, Technology, Reporting and Customer Success teams to identify the needs of non-profit organizations in the area of digital solutions. (Solutions’ identification)
• Design and develop pilots for new services and solutions, setting targets for specific service performance, leading pilot implementation and improving services based on received feedback.
• Take a service from idea to market (or rejection) by following TechSoup's Global Service Development Process according to project management guidelines.
• Lead and/or support TechSoup’s Regional Centers when necessary in the production/implementation of services for global or regional consumption.
• Engage in analysis and constant improvement of TechSoup’s Global Service Development Process, including the detailed documentation of such processes and their changes.
• Create comprehensive documentation, processes and service toolkits to support the launch of new services, including value proposition, business plans, pricing model, and operational workflows.
• Work with TechSoup’s global launch manager, global partner network, and service delivery partners to roll out new services, ensuring contextualization to the local market (must have time flexibility to interact with partners around the world outside of traditional 9-5 business hours)
• Support our global teams in the development, implementation and/or execution of new services for their regions by following TechSoup's Global Service Development Process according to project management guidelines.
• Successfully stabilize the delivery of new services through an organized process of implementing, launching and handoff to internal teams as necessary.
Procurement / Sourcing.
• Support TechSoup internal teams in their negotiation of service contracts in coordination with the legal department and other internal stakeholders.
• Help the Legal team to maintain a repository of contracts for all our providers, that can be easily and rapidly accessed when needed.
• Help establish, maintain and improve an overall procurement process that incorporates: (1) vetting/selection of service providers, (2) price negotiation, (3) diversification of service providers.
• Establish and execute a standard service provider vetting/selection process.
• Negotiate and minimize cost of services from service providers.
• Minimize risk by maintaining a pool of alternate service providers.
• Assist in the definition and ultimate approval of service prices.
Other
• Bring proposals to create new services, consolidate services, or retire services from portfolio
• Identify, plan, and execute on special projects that support the efficient and successful team management and delivery of services
Qualifications
• Strong written and oral communication skills
• Relationship management
• Program and/or Project management
• Resource development/creation
• Data management
• Financial forecasting
• Social impact experience
• Technology and/or product management experience
• Public speaking and/or executive presentation skills
• International experience (cross cultural skills, localization, global product development)
• Clear and diplomatic communication skills: ability to communicate (orally and in writing) ideas, objectives, processes and policies clearly so that they can be understood and acted upon easily, particularly for TechSoup and TechSoup Global Network (TSGN) staff for whom English is a 2nd language.
• Impact evaluation and/or financial forecasting of program results based on projected adoption or uptake
• Project planning and delivery: experience designing, setting up, and managing new programs or projects involving multiple parties or contributors, including cross-functional team project management and coordination.
Education
• Bachelor's degree or equivalent preferred.
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $61,000-$90,000 plus benefits. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks Show more details...
About... TechSoup
We believe in using technology for the greater good.
We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.
As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team.
Position
TechSoup is looking for a Project Manager to join our Solutions and Services team and to be responsible for developing technology services that will support and sustain nonprofits worldwide so that they can be more effective at driving positive change in the world.
The TechSoup Services’ Project Manager plays a critical role in the success of TechSoup’s Services and Solutions Program – leading, designing, piloting, and implementing impactful, accessible, sustainable, and contextualized global services and solutions that foster digital resilience and transformation of social impact organizations. The Project Manager is responsible for leading all aspects of TechSoup’s services development, including new service research, design, business and operations modeling and pilot implementation. The Project Manager will coordinate closely with teams across TechSoup and its global Regional Centers to ensure excellence in service development. The role requires management of multiple services development workstreams.
Duties and Responsibilities
Project Management
• Work closely with the Solutions & Services, Technology, Reporting and Customer Success teams to identify the needs of non-profit organizations in the area of digital solutions. (Solutions’ identification)
• Design and develop pilots for new services and solutions, setting targets for specific service performance, leading pilot implementation and improving services based on received feedback.
• Take a service from idea to market (or rejection) by following TechSoup's Global Service Development Process according to project management guidelines.
• Lead and/or support TechSoup’s Regional Centers when necessary in the production/implementation of services for global or regional consumption.
• Engage in analysis and constant improvement of TechSoup’s Global Service Development Process, including the detailed documentation of such processes and their changes.
• Create comprehensive documentation, processes and service toolkits to support the launch of new services, including value proposition, business plans, pricing model, and operational workflows.
• Work with TechSoup’s global launch manager, global partner network, and service delivery partners to roll out new services, ensuring contextualization to the local market (must have time flexibility to interact with partners around the world outside of traditional 9-5 business hours)
• Support our global teams in the development, implementation and/or execution of new services for their regions by following TechSoup's Global Service Development Process according to project management guidelines.
• Successfully stabilize the delivery of new services through an organized process of implementing, launching and handoff to internal teams as necessary.
Procurement / Sourcing.
• Support TechSoup internal teams in their negotiation of service contracts in coordination with the legal department and other internal stakeholders.
• Help the Legal team to maintain a repository of contracts for all our providers, that can be easily and rapidly accessed when needed.
• Help establish, maintain and improve an overall procurement process that incorporates: (1) vetting/selection of service providers, (2) price negotiation, (3) diversification of service providers.
• Establish and execute a standard service provider vetting/selection process.
• Negotiate and minimize cost of services from service providers.
• Minimize risk by maintaining a pool of alternate service providers.
• Assist in the definition and ultimate approval of service prices.
Other
• Bring proposals to create new services, consolidate services, or retire services from portfolio
• Identify, plan, and execute on special projects that support the efficient and successful team management and delivery of services
Qualifications
• Strong written and oral communication skills
• Relationship management
• Program and/or Project management
• Resource development/creation
• Data management
• Financial forecasting
• Social impact experience
• Technology and/or product management experience
• Public speaking and/or executive presentation skills
• International experience (cross cultural skills, localization, global product development)
• Clear and diplomatic communication skills: ability to communicate (orally and in writing) ideas, objectives, processes and policies clearly so that they can be understood and acted upon easily, particularly for TechSoup and TechSoup Global Network (TSGN) staff for whom English is a 2nd language.
• Impact evaluation and/or financial forecasting of program results based on projected adoption or uptake
• Project planning and delivery: experience designing, setting up, and managing new programs or projects involving multiple parties or contributors, including cross-functional team project management and coordination.
Education
• Bachelor's degree or equivalent preferred.
TechSoup Values
• Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.
• Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.
• Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.
• Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.
• Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.
• Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The base salary range for this full-time remote position is $61,000-$90,000 plus benefits. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks Show more details...
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