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tenthousandvillages
Most recent job postings at tenthousandvillages
via Glassdoor
posted_at: 2 days agoschedule_type: Part-time
Ten Thousand Villages is hiring a temporary, part-time Sales Associate at our Montreat, NC store location (start at 20-29 hours per week then move to 10-19).
A Sales Associate provides a unique shopping experience by engaging customers with mission-relevant information while achieving sales and maintaining excellent customer service standards. This role participates in other tasks necessary to... running a successful store including but not limited
Ten Thousand Villages is hiring a temporary, part-time Sales Associate at our Montreat, NC store location (start at 20-29 hours per week then move to 10-19).
A Sales Associate provides a unique shopping experience by engaging customers with mission-relevant information while achieving sales and maintaining excellent customer service standards. This role participates in other tasks necessary to... running a successful store including but not limited to quick and efficient register skills, processing orders and maintaining the cleanliness of the store.
Position Duties/Responsibilities:
• Greet customers and build rapport according to Ten Thousand Villages selling processes.
• Explain product features and benefits while addressing customer shopping needs.
• Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
• Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
• Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
• Maintain an awareness and control of loss prevention through attentive customer service.
• Maintain displays and back office through regular cleaning, straightening and dusting.
• Work as an effective team while respecting the roles and contributions of other team members.
Preferred Experience/Knowledge/Education/Skills/Abilities:
• 1-2 years’ customer service and retail sales experience
• Self-motivated, outgoing, energetic and enjoy working with people
• Ability to execute multiple tasks simultaneously
• Ability to communicate clearly and be a participant of a driven store team
• Ability to attractively display merchandise according to company guidelines
• Commitment to maintain compliance with company dress codes and policies
Physical Requirements:
• This job operates in a standard retail environment not exposed to adverse environmental conditions. Standing for extended periods and walking for short periods of time, and the visual acuity to determine the accuracy, neatness, and thoroughness of work or to make general observations of facilities are required.
• This role requires the ability to climb, stoop, kneel, crouch, reach, push, pull, grasp, and feel objects of varying textures and size. Hearing and talking abilities are required constantly, and the ability to lift and move objects up to 30 pounds is required frequently and up to 50 pounds is required occasionally.
Job Types: Part-time, Temporary
Pay: $12.00 per hour
Benefits:
• Employee discount
Shift:
• Day shift
• Morning shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: One location Show more details...
A Sales Associate provides a unique shopping experience by engaging customers with mission-relevant information while achieving sales and maintaining excellent customer service standards. This role participates in other tasks necessary to... running a successful store including but not limited to quick and efficient register skills, processing orders and maintaining the cleanliness of the store.
Position Duties/Responsibilities:
• Greet customers and build rapport according to Ten Thousand Villages selling processes.
• Explain product features and benefits while addressing customer shopping needs.
• Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
• Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
• Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
• Maintain an awareness and control of loss prevention through attentive customer service.
• Maintain displays and back office through regular cleaning, straightening and dusting.
• Work as an effective team while respecting the roles and contributions of other team members.
Preferred Experience/Knowledge/Education/Skills/Abilities:
• 1-2 years’ customer service and retail sales experience
• Self-motivated, outgoing, energetic and enjoy working with people
• Ability to execute multiple tasks simultaneously
• Ability to communicate clearly and be a participant of a driven store team
• Ability to attractively display merchandise according to company guidelines
• Commitment to maintain compliance with company dress codes and policies
Physical Requirements:
• This job operates in a standard retail environment not exposed to adverse environmental conditions. Standing for extended periods and walking for short periods of time, and the visual acuity to determine the accuracy, neatness, and thoroughness of work or to make general observations of facilities are required.
• This role requires the ability to climb, stoop, kneel, crouch, reach, push, pull, grasp, and feel objects of varying textures and size. Hearing and talking abilities are required constantly, and the ability to lift and move objects up to 30 pounds is required frequently and up to 50 pounds is required occasionally.
Job Types: Part-time, Temporary
Pay: $12.00 per hour
Benefits:
• Employee discount
Shift:
• Day shift
• Morning shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: One location Show more details...
via Salary.com
schedule_type: Full-time
The Store Supervisor contributes to the success of Ten Thousand Villages in Oak Park as a leader in driving sales and managing the volunteer program. Assist the Store Manager in effectively carrying out day-to-day operations of the store while contributing to growth in sales and profits.
Primary duties and responsibilities...
1. Customer Service, Sales, and Marketing
• Contribute to overall sales growth of the store through excellent customer
The Store Supervisor contributes to the success of Ten Thousand Villages in Oak Park as a leader in driving sales and managing the volunteer program. Assist the Store Manager in effectively carrying out day-to-day operations of the store while contributing to growth in sales and profits.
Primary duties and responsibilities...
1. Customer Service, Sales, and Marketing
• Contribute to overall sales growth of the store through excellent customer service according to Ten Thousand Villages’ Sales and Service Standards by exemplifying the highest level of customer service standards and sales behaviors and modeling these behaviors to staff and volunteers.
• Regularly track and report on sales completed, ensuring that sales goals are met or exceeded.
• Proactively reach out to clients to build relationships, promote products, and complete sales.
• Schedule and facilitate personal shopping appointments, including private shopping appointments.
• Maintain customer information database, seeking and adding information for new customers and ensuring the integrity of the database.
• Promptly respond to all customer inquiries, following up on and/or fulfill customer requests.
• Develop sales-driving ideas, and partner with the Store Manager in the planning and execution of in-store promotional activities and sales training.
• Anticipate and resolve customer service issues, demonstrating a proactive approach to customer service whenever possible.
• Support loss prevention efforts through attentive customer service and general awareness of the sales floor.
• Maintain the store’s website, ensuring that it is regularly updated and that it is used as an effective marketing tool.
• Research potential clients, business partners, and community partners and engage in remote and in-person cold calling efforts and relationship building activities to expand the store’s customer and partner base and create new sales opportunities, including but not limited to shopping events and bulk sales.
• Identify and execute creative ideas to market the store and drive sales.
• Help facilitate a sense of excitement in customers, volunteers, and staff regarding products, artisans, promotions, and organization mission to meet or exceed sales goals and promote the mission of Ten Thousand Villages.
2. Store Operations and Leadership
• Perform opening and closing procedures, including completing bank deposits and acting as manager-on-duty when Store Manager is not present.
• Lead the development of a strong volunteer base, including volunteer recruitment, training, motivation, support, and recognition efforts needed for the store to be financially self-sustaining.
• Communicate sales goals and results, business priorities, and current advertising/promotions to staff and volunteers, supporting training.
• Assign, monitor, and ensure completion of tasks by staff and volunteers in a manner consistent with the Store Manager’s direction, ensuring consistent customer service and sales support coverage of the sales floor.
• Reinforce safe workplace best practices through communication with customers, volunteers, and staff; modeling best practices; and contributing to sanitization efforts.
• Support visual merchandising initiatives according to Ten Thousand Villages Visual Merchandising Standards, including helping with floor moves and maintaining appearance of sales floor.
• Assist with merchandise ordering, receiving, pricing, and stocking; and inventory management activities.
3. Other related duties as assigned.
Requirements:
• High school degree or equivalent (GED).
• One year experience in retail sales, including relational selling and merchandise management experience.
• Strong sales skills, including proven ability to drive sales in a fast-paced and goal-oriented environment.
• Strong leadership skills, including ability to effectively motivate and train diverse individuals.
• Demonstrated ability to deliver top-notch customer service.
• Self-motivated, positive, flexible, and outgoing.
• Superior organizational, time management, and problem-solving skills.
• Working knowledge of basic word processing, data management, email, and internet software applications, including ability to learn new software.
• Ability to perform basic math functions, including balancing registers and completing bank deposit paperwork.
• Ability to work collaboratively as well as independently, including capacity to take a leadership role in store projects.
• Effective verbal and written communication skills.
• Working knowledge of the English language, including verbal and written language proficiency with ability to effectively communicate with diverse individuals.
• Strong work ethic and willingness to learn.
• Enthusiasm for the Ten Thousand Villages mission of creating opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair trading relationships.
Preferred qualifications:
• Associate’s degree in business, retail, or related field.
• Supervisory experience.
• Volunteer management experience.
• Experience working in a non-profit environment.
• Demonstrated proficiency using a retail point-of-sale system.
Additional information: This is a full-time hourly, non-exempt position (approximately 30 hours per week), and a healthcare stipend will be provided. This position is responsible for supervising store volunteers and is the “manager of duty” on any shifts when the Store Manager is not present. This position requires the ability to work a flexible schedule that requires mornings, evenings, weekends, and holidays. Some local travel may be required.
Ten Thousand Villages is an Equal Opportunity Employer.
In order to be considered for this employment opportunity, please email your resume and contact information (phone number and email address) to Recruitment.OakPark(at)TenThousandVillages.com as soon as possible.
Job Type: Part-time
Pay: From $18.00 per hour
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: In person Show more details...
Primary duties and responsibilities...
1. Customer Service, Sales, and Marketing
• Contribute to overall sales growth of the store through excellent customer service according to Ten Thousand Villages’ Sales and Service Standards by exemplifying the highest level of customer service standards and sales behaviors and modeling these behaviors to staff and volunteers.
• Regularly track and report on sales completed, ensuring that sales goals are met or exceeded.
• Proactively reach out to clients to build relationships, promote products, and complete sales.
• Schedule and facilitate personal shopping appointments, including private shopping appointments.
• Maintain customer information database, seeking and adding information for new customers and ensuring the integrity of the database.
• Promptly respond to all customer inquiries, following up on and/or fulfill customer requests.
• Develop sales-driving ideas, and partner with the Store Manager in the planning and execution of in-store promotional activities and sales training.
• Anticipate and resolve customer service issues, demonstrating a proactive approach to customer service whenever possible.
• Support loss prevention efforts through attentive customer service and general awareness of the sales floor.
• Maintain the store’s website, ensuring that it is regularly updated and that it is used as an effective marketing tool.
• Research potential clients, business partners, and community partners and engage in remote and in-person cold calling efforts and relationship building activities to expand the store’s customer and partner base and create new sales opportunities, including but not limited to shopping events and bulk sales.
• Identify and execute creative ideas to market the store and drive sales.
• Help facilitate a sense of excitement in customers, volunteers, and staff regarding products, artisans, promotions, and organization mission to meet or exceed sales goals and promote the mission of Ten Thousand Villages.
2. Store Operations and Leadership
• Perform opening and closing procedures, including completing bank deposits and acting as manager-on-duty when Store Manager is not present.
• Lead the development of a strong volunteer base, including volunteer recruitment, training, motivation, support, and recognition efforts needed for the store to be financially self-sustaining.
• Communicate sales goals and results, business priorities, and current advertising/promotions to staff and volunteers, supporting training.
• Assign, monitor, and ensure completion of tasks by staff and volunteers in a manner consistent with the Store Manager’s direction, ensuring consistent customer service and sales support coverage of the sales floor.
• Reinforce safe workplace best practices through communication with customers, volunteers, and staff; modeling best practices; and contributing to sanitization efforts.
• Support visual merchandising initiatives according to Ten Thousand Villages Visual Merchandising Standards, including helping with floor moves and maintaining appearance of sales floor.
• Assist with merchandise ordering, receiving, pricing, and stocking; and inventory management activities.
3. Other related duties as assigned.
Requirements:
• High school degree or equivalent (GED).
• One year experience in retail sales, including relational selling and merchandise management experience.
• Strong sales skills, including proven ability to drive sales in a fast-paced and goal-oriented environment.
• Strong leadership skills, including ability to effectively motivate and train diverse individuals.
• Demonstrated ability to deliver top-notch customer service.
• Self-motivated, positive, flexible, and outgoing.
• Superior organizational, time management, and problem-solving skills.
• Working knowledge of basic word processing, data management, email, and internet software applications, including ability to learn new software.
• Ability to perform basic math functions, including balancing registers and completing bank deposit paperwork.
• Ability to work collaboratively as well as independently, including capacity to take a leadership role in store projects.
• Effective verbal and written communication skills.
• Working knowledge of the English language, including verbal and written language proficiency with ability to effectively communicate with diverse individuals.
• Strong work ethic and willingness to learn.
• Enthusiasm for the Ten Thousand Villages mission of creating opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair trading relationships.
Preferred qualifications:
• Associate’s degree in business, retail, or related field.
• Supervisory experience.
• Volunteer management experience.
• Experience working in a non-profit environment.
• Demonstrated proficiency using a retail point-of-sale system.
Additional information: This is a full-time hourly, non-exempt position (approximately 30 hours per week), and a healthcare stipend will be provided. This position is responsible for supervising store volunteers and is the “manager of duty” on any shifts when the Store Manager is not present. This position requires the ability to work a flexible schedule that requires mornings, evenings, weekends, and holidays. Some local travel may be required.
Ten Thousand Villages is an Equal Opportunity Employer.
In order to be considered for this employment opportunity, please email your resume and contact information (phone number and email address) to Recruitment.OakPark(at)TenThousandVillages.com as soon as possible.
Job Type: Part-time
Pay: From $18.00 per hour
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: In person Show more details...
via Salary.com
schedule_type: Full-time
Position Summary:
The Shipping Supervisor is responsible for coordinating the picking, packing and shipping of customer orders by prioritized ship dates, while emphasizing safety, maintaining accuracy, maximizing efficiency and minimizing damages throughout the process. The ability to gain a thorough understanding of Warehouse Management System (WMS) and various shipping software is... critical.
The Shipping Supervisor must demonstrate excellent
Position Summary:
The Shipping Supervisor is responsible for coordinating the picking, packing and shipping of customer orders by prioritized ship dates, while emphasizing safety, maintaining accuracy, maximizing efficiency and minimizing damages throughout the process. The ability to gain a thorough understanding of Warehouse Management System (WMS) and various shipping software is... critical.
The Shipping Supervisor must demonstrate excellent people skills as the position interacts with a variety of organizational departments in addition to regular and temporary warehouse staff and volunteers. The ability to remain calm and flexible when facing frequent interruptions and challenges, while overseeing tasks with specific deadlines will contribute to success in the position
This position supports and contributes to the Ten Thousand Villages mission by:
Ensuring the smooth and efficient flow of products from the time of arrival from our artisan partners around the world until the receipt of the products by our end customers.
Position Duties/Responsibilities:
• Oversee and give direction to pick/pack operations; consolidate orders as they are picked and coordinate the flow of orders to the packing stations; assist with picking/packing.
• Work closely with Warehouse Manager with regards to order allocation, coordinating the picking of advance replenishment, supply needs and inventory issues.
• Coordinate and supervise the packing of ground and LTL/freight shipments, using the most economical method/provider. Generate Bill of Ladings for common carrier shipments.
• Supervise and assist with all activities for the e-commerce line operation including allocation, waving, picking, gift-wrapping, packing, and shipping of e-commerce orders.
• Supervise numerous direct reports for a majority of the year; quantity of direct reports grows during peak outbound season when temporary staff are added.
• Assist Warehouse Manager with hiring, training, coaching, developing, motivating and holding direct reports accountable.
• Use WMS to wave orders, generate pick tickets, and prioritize the order picking/packing sequence.
• Develop and maintain procedure documentation related to all aspects of the e- commerce order fulfillment operations. Monitor line operations and make changes as necessary to maximize efficiency.
• Maintain clean and orderly environment in the pick/pack area.
• Ensure completed orders are moved to proper truck/staging location for pickup; communicate with Warehouse Manager regarding location and pickup date for orders with future ship dates.
• Monitor pre-paid orders to ensure they don’t ship before being cleared by Accounting and perform end of day shipping functions.
• Train/ensure new/temporary staff know how to properly pick/pack orders to make sure the proper quantities are picked and to avoid damage in transit.
• Provide prompt and professional responses to customer service inquiries via email and phone communication.
• Work with external shipping reps to resolve issues related to orders
• Match up shipping invoices for LTL/freight shipments to a copy of the BOL for Accounting. Assist Accounting with month end by reconciling outstanding charges.
• Ensure quality packing for safe, efficient and timely delivery.
• Be on call from warehouse security contractor for building alarm issues.
• Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission.
Preferred Experience/Knowledge/Education/Skills/Abilities:
• 2-4 years minimum supervisory and warehouse operations experience.
• Good judgement and strong decision-making abilities.
• Proven ability to lead, motivate, organize, encourage, and work with a team to meet productivity targets.
• Problem solving and troubleshooting in a fast-paced environment to improve operational systems thereby promoting maximum efficiency and safety in the workplace.
• Experience and familiarity with computers, including Warehouse Management System (WMS), inventory management and shipping software, and a working knowledge of Word and Excel.
• Ability to remain even-tempered and flexible in a fast-paced environment with constant interruptions, frequent changes and competing priorities
• Strong interpersonal skills; ability to train and work well with people of varying backgrounds and ages
• Organized, extremely accurate and attentive to detail
• Strong self-directed initiative, ability to set priorities, and to follow tasks through to completion
• Knowledge of packing and shipping procedures
• Ability to learn power equipment
Types of Interaction (internal):
• Supervisors and all warehouse staff, including temporary staff and volunteers
• Home Office staff, including, but not limited to IT, E-commerce, Purchasing, Operations, Accounting, Marketing
Type of Interaction (external):
• Shipping Company Sales Reps
• Occasional contact with E-commerce customers and vendors
Physical Requirements:
• This job operates in a normal warehouse environment generally protected from outside weather conditions but exposed to varying temperatures. Frequently, this job includes proximity to moving vehicles and dust.
• This role requires the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally and requires close visual acuity and the ability to operate motor vehicles and heavy equipment. Noise level may be loud at times.
• This role requires constant movement, repetitive motion, and use of limbs to stoop, crouch, reach, push, pull, finger, and grasp objects of varying size and texture. Standing and walking for extended periods of time and both hearing and talking abilities are required.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
Ability to commute/relocate:
• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Warehouse Operations: 2 years (Required)
Work Location: One location Show more details...
The Shipping Supervisor is responsible for coordinating the picking, packing and shipping of customer orders by prioritized ship dates, while emphasizing safety, maintaining accuracy, maximizing efficiency and minimizing damages throughout the process. The ability to gain a thorough understanding of Warehouse Management System (WMS) and various shipping software is... critical.
The Shipping Supervisor must demonstrate excellent people skills as the position interacts with a variety of organizational departments in addition to regular and temporary warehouse staff and volunteers. The ability to remain calm and flexible when facing frequent interruptions and challenges, while overseeing tasks with specific deadlines will contribute to success in the position
This position supports and contributes to the Ten Thousand Villages mission by:
Ensuring the smooth and efficient flow of products from the time of arrival from our artisan partners around the world until the receipt of the products by our end customers.
Position Duties/Responsibilities:
• Oversee and give direction to pick/pack operations; consolidate orders as they are picked and coordinate the flow of orders to the packing stations; assist with picking/packing.
• Work closely with Warehouse Manager with regards to order allocation, coordinating the picking of advance replenishment, supply needs and inventory issues.
• Coordinate and supervise the packing of ground and LTL/freight shipments, using the most economical method/provider. Generate Bill of Ladings for common carrier shipments.
• Supervise and assist with all activities for the e-commerce line operation including allocation, waving, picking, gift-wrapping, packing, and shipping of e-commerce orders.
• Supervise numerous direct reports for a majority of the year; quantity of direct reports grows during peak outbound season when temporary staff are added.
• Assist Warehouse Manager with hiring, training, coaching, developing, motivating and holding direct reports accountable.
• Use WMS to wave orders, generate pick tickets, and prioritize the order picking/packing sequence.
• Develop and maintain procedure documentation related to all aspects of the e- commerce order fulfillment operations. Monitor line operations and make changes as necessary to maximize efficiency.
• Maintain clean and orderly environment in the pick/pack area.
• Ensure completed orders are moved to proper truck/staging location for pickup; communicate with Warehouse Manager regarding location and pickup date for orders with future ship dates.
• Monitor pre-paid orders to ensure they don’t ship before being cleared by Accounting and perform end of day shipping functions.
• Train/ensure new/temporary staff know how to properly pick/pack orders to make sure the proper quantities are picked and to avoid damage in transit.
• Provide prompt and professional responses to customer service inquiries via email and phone communication.
• Work with external shipping reps to resolve issues related to orders
• Match up shipping invoices for LTL/freight shipments to a copy of the BOL for Accounting. Assist Accounting with month end by reconciling outstanding charges.
• Ensure quality packing for safe, efficient and timely delivery.
• Be on call from warehouse security contractor for building alarm issues.
• Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission.
Preferred Experience/Knowledge/Education/Skills/Abilities:
• 2-4 years minimum supervisory and warehouse operations experience.
• Good judgement and strong decision-making abilities.
• Proven ability to lead, motivate, organize, encourage, and work with a team to meet productivity targets.
• Problem solving and troubleshooting in a fast-paced environment to improve operational systems thereby promoting maximum efficiency and safety in the workplace.
• Experience and familiarity with computers, including Warehouse Management System (WMS), inventory management and shipping software, and a working knowledge of Word and Excel.
• Ability to remain even-tempered and flexible in a fast-paced environment with constant interruptions, frequent changes and competing priorities
• Strong interpersonal skills; ability to train and work well with people of varying backgrounds and ages
• Organized, extremely accurate and attentive to detail
• Strong self-directed initiative, ability to set priorities, and to follow tasks through to completion
• Knowledge of packing and shipping procedures
• Ability to learn power equipment
Types of Interaction (internal):
• Supervisors and all warehouse staff, including temporary staff and volunteers
• Home Office staff, including, but not limited to IT, E-commerce, Purchasing, Operations, Accounting, Marketing
Type of Interaction (external):
• Shipping Company Sales Reps
• Occasional contact with E-commerce customers and vendors
Physical Requirements:
• This job operates in a normal warehouse environment generally protected from outside weather conditions but exposed to varying temperatures. Frequently, this job includes proximity to moving vehicles and dust.
• This role requires the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally and requires close visual acuity and the ability to operate motor vehicles and heavy equipment. Noise level may be loud at times.
• This role requires constant movement, repetitive motion, and use of limbs to stoop, crouch, reach, push, pull, finger, and grasp objects of varying size and texture. Standing and walking for extended periods of time and both hearing and talking abilities are required.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
Ability to commute/relocate:
• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Warehouse Operations: 2 years (Required)
Work Location: One location Show more details...
via LinkedIn
schedule_type: Full-time
Position Summary:
The Assistant Buyer works closely with the Buying Team to support the purchasing process. The Assistant Buyer prepares orders, submits sample requests, corresponds with artisans, and researches quality problems for resolution. The Assistant Buyer is in frequent contact with artisan groups, as well as nearly all internal departments, working to actively manage all aspects of the... product buying and delivery process to ensure efficient
Position Summary:
The Assistant Buyer works closely with the Buying Team to support the purchasing process. The Assistant Buyer prepares orders, submits sample requests, corresponds with artisans, and researches quality problems for resolution. The Assistant Buyer is in frequent contact with artisan groups, as well as nearly all internal departments, working to actively manage all aspects of the... product buying and delivery process to ensure efficient and timely execution.
This position supports and contributes to the Ten Thousand Villages mission by:
Communicating directly with artisan groups daily, providing assistance and support in most aspects of the Ten Thousand Villages/artisan group purchasing relationship.
Position Duties/Responsibilities:
Product Development and Purchase Processes (45%)
· Gather product specifications from Buyer(s) on all new items and script the information onto purchase orders and specification sheets for easy interpretation by artisan groups.
· Compile the purchase order package including all product guidance such as swatches, photographs, safety requirements, and product information requests from other departments.
· Meet weekly with Buyer(s) to review product development issues, and other updates related to the purchase order process.
· Work with Processing Supervisor and Product Coordinator to receive new items and update internal systems to support the new item introduction process
· Keep physical samples organized throughout the sampling process.
Artisan Relations and Quality Assurance (35%)
· Track and evaluate artisan confirmations of purchase orders, following up on pricing and product specification questions.
· Maintain contact with artisan groups responding to questions and interfacing with the Buyer(s) in support of the product development and purchasing process.
· Work with the Product Coordinator to track quality problems, research the causes, and follow-up with the artisan group on identifying a solution; keep Buyer(s) informed of the situation.
Interface with other Departments (20%)
· Work closely with the Import Coordinator to exchange information as needed to support the Import Coordinator in making freight arrangements and tracking the shipment of orders.
· Work with the Product Coordinator, warehouse staff, and artisan groups to monitor the product tag printing and shipping process to ensure timely delivery.
· Respond to questions internally regarding product materials, care, history, or cultural significance, order status, estimated arrival date, future orders, etc.
· As needed, work on special projects and assist others in the department to carry out purchasing duties related to other areas.
· As assigned, represent the department on interdepartmental committees.
· Interact as opportunity allows with Merchandising to expand understanding of product evolution from artisan to store presentation.
· Maintain ongoing work of Purchasing Department when Purchasing Manager and/or Buyers are traveling.
· Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission.
Preferred Experience/Knowledge/Education/Skills/Abilities:
· Bachelor’s degree in product design, merchandising or related field or equivalent experience
· Excellent communication skills necessary to effectively transfer information across cultures; Spanish language ability a plus
· Advanced organizational skills with thorough attention to detail
· Aptitude for working with numbers and data quickly yet accurately
· Enjoy problem solving with a focus on results
· Demonstrated ability to appropriately respond to shifting priorities and multiple projects
· Ability to work independently as well as part of a team
· Strong experience in Microsoft Office applications
· Familiarity with the product of Ten Thousand Villages or other hand-made products
Types of Interaction (internal):
· Frequent interaction with Buyers and Product Coordinator
· Merchandising team, Import Coordinator; and Warehouse staff
Type of Interaction (external):
· Artisans
Physical Requirements:
· This role routinely uses standard office equipment, requires close visual acuity, frequent typing, and both hearing and talking abilities. While the role is largely sedentary, occasional bending, lifting of up to 10 pounds, and ability to move throughout the building is necessary.
· This job operates in a professional office environment and is not exposed to adverse environmental conditions Show more details...
The Assistant Buyer works closely with the Buying Team to support the purchasing process. The Assistant Buyer prepares orders, submits sample requests, corresponds with artisans, and researches quality problems for resolution. The Assistant Buyer is in frequent contact with artisan groups, as well as nearly all internal departments, working to actively manage all aspects of the... product buying and delivery process to ensure efficient and timely execution.
This position supports and contributes to the Ten Thousand Villages mission by:
Communicating directly with artisan groups daily, providing assistance and support in most aspects of the Ten Thousand Villages/artisan group purchasing relationship.
Position Duties/Responsibilities:
Product Development and Purchase Processes (45%)
· Gather product specifications from Buyer(s) on all new items and script the information onto purchase orders and specification sheets for easy interpretation by artisan groups.
· Compile the purchase order package including all product guidance such as swatches, photographs, safety requirements, and product information requests from other departments.
· Meet weekly with Buyer(s) to review product development issues, and other updates related to the purchase order process.
· Work with Processing Supervisor and Product Coordinator to receive new items and update internal systems to support the new item introduction process
· Keep physical samples organized throughout the sampling process.
Artisan Relations and Quality Assurance (35%)
· Track and evaluate artisan confirmations of purchase orders, following up on pricing and product specification questions.
· Maintain contact with artisan groups responding to questions and interfacing with the Buyer(s) in support of the product development and purchasing process.
· Work with the Product Coordinator to track quality problems, research the causes, and follow-up with the artisan group on identifying a solution; keep Buyer(s) informed of the situation.
Interface with other Departments (20%)
· Work closely with the Import Coordinator to exchange information as needed to support the Import Coordinator in making freight arrangements and tracking the shipment of orders.
· Work with the Product Coordinator, warehouse staff, and artisan groups to monitor the product tag printing and shipping process to ensure timely delivery.
· Respond to questions internally regarding product materials, care, history, or cultural significance, order status, estimated arrival date, future orders, etc.
· As needed, work on special projects and assist others in the department to carry out purchasing duties related to other areas.
· As assigned, represent the department on interdepartmental committees.
· Interact as opportunity allows with Merchandising to expand understanding of product evolution from artisan to store presentation.
· Maintain ongoing work of Purchasing Department when Purchasing Manager and/or Buyers are traveling.
· Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission.
Preferred Experience/Knowledge/Education/Skills/Abilities:
· Bachelor’s degree in product design, merchandising or related field or equivalent experience
· Excellent communication skills necessary to effectively transfer information across cultures; Spanish language ability a plus
· Advanced organizational skills with thorough attention to detail
· Aptitude for working with numbers and data quickly yet accurately
· Enjoy problem solving with a focus on results
· Demonstrated ability to appropriately respond to shifting priorities and multiple projects
· Ability to work independently as well as part of a team
· Strong experience in Microsoft Office applications
· Familiarity with the product of Ten Thousand Villages or other hand-made products
Types of Interaction (internal):
· Frequent interaction with Buyers and Product Coordinator
· Merchandising team, Import Coordinator; and Warehouse staff
Type of Interaction (external):
· Artisans
Physical Requirements:
· This role routinely uses standard office equipment, requires close visual acuity, frequent typing, and both hearing and talking abilities. While the role is largely sedentary, occasional bending, lifting of up to 10 pounds, and ability to move throughout the building is necessary.
· This job operates in a professional office environment and is not exposed to adverse environmental conditions Show more details...
via Fair Trade Federation
schedule_type: Full-time
Do you want to be a part of a company with vision and purpose beyond the day-to-day?
Are you world-minded and want to see others live healthy and productive lives? Do you enjoy working with people and bringing out the best in a team? If you answered yes, then you may be the candidate we are looking for…
Ten Thousand Villages is looking for a energetic, experienced general manager for its Asheville, NC store who possesses strong leadership qualities,
Do you want to be a part of a company with vision and purpose beyond the day-to-day?
Are you world-minded and want to see others live healthy and productive lives? Do you enjoy working with people and bringing out the best in a team? If you answered yes, then you may be the candidate we are looking for…
Ten Thousand Villages is looking for a energetic, experienced general manager for its Asheville, NC store who possesses strong leadership qualities, has a zeal for sales and merchandising, and is passionate about Fair Trade principles. You will work in a dynamic mountain town that is supportive of small business and creativity, the ever-growing food scene, and the beauty of the outdoors. We welcome applicants who have an energy and excitement for customer service, leading a team, and telling the stories of our amazing Fair Trade artisans from around the world.
Why Ten Thousand Villages Asheville? As a pioneer of fair trade, Ten Thousand Villages has always done business differently... putting people and planet first. Every handcrafted object has a life of meaning behind it, and each purchase directly impacts the life and community of its maker in a developing country. Together, we break the cycle of generational poverty and ignite social change. Our Asheville store is consistently one of the top-performing stores in the US, offering customers way to shop with intention for ethically-sourced, handcrafted wares, and to share in the joy of empowering makers world-wide. The general manager position will inspire the sales team [in addition to customers] to embrace and celebrate the mission of Fair Trade, and impact artisans from around the world.
Would you like to be a part in this world-changing, and community-changing company? Follow the link to apply today Show more details...
Are you world-minded and want to see others live healthy and productive lives? Do you enjoy working with people and bringing out the best in a team? If you answered yes, then you may be the candidate we are looking for…
Ten Thousand Villages is looking for a energetic, experienced general manager for its Asheville, NC store who possesses strong leadership qualities, has a zeal for sales and merchandising, and is passionate about Fair Trade principles. You will work in a dynamic mountain town that is supportive of small business and creativity, the ever-growing food scene, and the beauty of the outdoors. We welcome applicants who have an energy and excitement for customer service, leading a team, and telling the stories of our amazing Fair Trade artisans from around the world.
Why Ten Thousand Villages Asheville? As a pioneer of fair trade, Ten Thousand Villages has always done business differently... putting people and planet first. Every handcrafted object has a life of meaning behind it, and each purchase directly impacts the life and community of its maker in a developing country. Together, we break the cycle of generational poverty and ignite social change. Our Asheville store is consistently one of the top-performing stores in the US, offering customers way to shop with intention for ethically-sourced, handcrafted wares, and to share in the joy of empowering makers world-wide. The general manager position will inspire the sales team [in addition to customers] to embrace and celebrate the mission of Fair Trade, and impact artisans from around the world.
Would you like to be a part in this world-changing, and community-changing company? Follow the link to apply today Show more details...
via Indeed
schedule_type: Full-timesalary: 12.60 an hourwork_from_home: 1
Position Summary:
Ten Thousand Villages is looking for a part-time (35 hours per week) Customer Care Specialist. The Customer Care Specialist provides customer support to Ten Thousand Villages stores, wholesale and retail business customers, as well as the office and warehouse staff. This individual works with a variety of systems to process orders and claims, answer questions and order supplies... for departments and stores across the organization.
This
Position Summary:
Ten Thousand Villages is looking for a part-time (35 hours per week) Customer Care Specialist. The Customer Care Specialist provides customer support to Ten Thousand Villages stores, wholesale and retail business customers, as well as the office and warehouse staff. This individual works with a variety of systems to process orders and claims, answer questions and order supplies... for departments and stores across the organization.
This position supports and contributes to the Ten Thousand Villages mission by:
Promoting sales growth by ensuring that customers have a positive buying experience with Ten Thousand Villages. This position also ensures that office, warehouse, and company store staff are provided with equipment and supplies in a timely manner, enabling them to focus on their core responsibilities.
Position Duties/Responsibilities:
Customer Service (80%)
• Provide customer support across all sales channels by:
• Answering questions about and resolving issues with tracking information
• Answering product questions
• Answering questions about inventoried product and supply availability
• Providing ordering assistance, including placing orders, providing invoices, processing orders, etc.
• Processing claims and returns
• Advocate for store support/assistance with other departments to address store issues
Procurement (20%)
• Monitor all inventoried supplies and work with various department heads to determine items and quantities needed
• Assist with procurement of equipment and office supplies for office, warehouse, and all company stores, researching best prices in order to keep operational costs low
• Answer questions about inventoried product and supply availability
Preferred Experience/Knowledge/Education/Skills/Abilities:
• Two years of professional experience with proven customer service skills
• Excellent organizational and communication skills, both written and oral
• Ability to work independently and take initiative in decision-making
• Ability to prioritize work while functioning productively in a fast-paced team environment; ability to integrate work with team members
• Must be detail-oriented and able to manage multiple competing tasks and meet deadlines
• Proven ability to be resourceful and develop creative solutions to problems
• Excellent computer skills: proficient in Microsoft Outlook and Office applications
Types of Interaction (internal):
• Customer Service Team as well as Facilities and Information Technology teams
• Home office, off-site, warehouse and company store staff
• Contract store staff
Type of Interaction (external):
• Wholesale and E-commerce customers
• Vendors
Schedule:
• Typically 11am to 7pm EST.
• Additional weekend hours in November and December to be fulltime.
Physical Requirements:
· This role routinely uses standard office equipment, requires close visual acuity, frequent typing, and both hearing and talking abilities. While the role is largely sedentary, occasional bending, lifting of up to 10 pounds, and ability to move throughout the building is necessary.
· This job operates in a professional office environment and is not exposed to adverse environmental conditions.
Job Type: Part-time
Pay: $12.60 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work setting:
• Remote
Work Location: Remote Show more details...
Ten Thousand Villages is looking for a part-time (35 hours per week) Customer Care Specialist. The Customer Care Specialist provides customer support to Ten Thousand Villages stores, wholesale and retail business customers, as well as the office and warehouse staff. This individual works with a variety of systems to process orders and claims, answer questions and order supplies... for departments and stores across the organization.
This position supports and contributes to the Ten Thousand Villages mission by:
Promoting sales growth by ensuring that customers have a positive buying experience with Ten Thousand Villages. This position also ensures that office, warehouse, and company store staff are provided with equipment and supplies in a timely manner, enabling them to focus on their core responsibilities.
Position Duties/Responsibilities:
Customer Service (80%)
• Provide customer support across all sales channels by:
• Answering questions about and resolving issues with tracking information
• Answering product questions
• Answering questions about inventoried product and supply availability
• Providing ordering assistance, including placing orders, providing invoices, processing orders, etc.
• Processing claims and returns
• Advocate for store support/assistance with other departments to address store issues
Procurement (20%)
• Monitor all inventoried supplies and work with various department heads to determine items and quantities needed
• Assist with procurement of equipment and office supplies for office, warehouse, and all company stores, researching best prices in order to keep operational costs low
• Answer questions about inventoried product and supply availability
Preferred Experience/Knowledge/Education/Skills/Abilities:
• Two years of professional experience with proven customer service skills
• Excellent organizational and communication skills, both written and oral
• Ability to work independently and take initiative in decision-making
• Ability to prioritize work while functioning productively in a fast-paced team environment; ability to integrate work with team members
• Must be detail-oriented and able to manage multiple competing tasks and meet deadlines
• Proven ability to be resourceful and develop creative solutions to problems
• Excellent computer skills: proficient in Microsoft Outlook and Office applications
Types of Interaction (internal):
• Customer Service Team as well as Facilities and Information Technology teams
• Home office, off-site, warehouse and company store staff
• Contract store staff
Type of Interaction (external):
• Wholesale and E-commerce customers
• Vendors
Schedule:
• Typically 11am to 7pm EST.
• Additional weekend hours in November and December to be fulltime.
Physical Requirements:
· This role routinely uses standard office equipment, requires close visual acuity, frequent typing, and both hearing and talking abilities. While the role is largely sedentary, occasional bending, lifting of up to 10 pounds, and ability to move throughout the building is necessary.
· This job operates in a professional office environment and is not exposed to adverse environmental conditions.
Job Type: Part-time
Pay: $12.60 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work setting:
• Remote
Work Location: Remote Show more details...
via Indeed
posted_at: 17 days agoschedule_type: Full-timesalary: 43K–48K a year
With over a 15-year history in Oak Park, Ten Thousand Villages in Oak Park is the leader of the fair trade movement in our village. As part of a network of non-profit Ten Thousand Villages US (TTV US) stores throughout the United States, we create opportunities for artisans in developing countries to earn income by bringing their products and stories to markets through long-term, fair-trading... relationships.
The Store Manager contributes to the
With over a 15-year history in Oak Park, Ten Thousand Villages in Oak Park is the leader of the fair trade movement in our village. As part of a network of non-profit Ten Thousand Villages US (TTV US) stores throughout the United States, we create opportunities for artisans in developing countries to earn income by bringing their products and stories to markets through long-term, fair-trading... relationships.
The Store Manager contributes to the success of Ten Thousand Villages in Oak Park by carrying overall responsibility for leading all facets of in-store and off-site sales activities that advance Ten Thousand Village’s mission. The Store Manager will lead all sales and operations, staff management, and, in conjunction with the Board of Directors, the future development of the store. The Store Manager has a key role in building staff and volunteer morale; developing new sales opportunities; representing the store in the local business community; and engaging the community to increase awareness of fair trade and global issues. Through their work, the Store Manager will contribute to the vitality of our local community and the sustainability of our mission in Oak Park.
Primary duties and responsibilities:
Strategic Planning and Management
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing.
• Develop a good understanding of and ability to communicate about fair trade history and principles and stay up to date on fair trade developments.
• Work with the Board of Directors to create and implement marketing and fundraising strategies that support strategic initiatives including raising awareness about the store and fair trade, attracting new customers, promoting sales and events, supporting fundraising campaigns, and more.
• Maintain and grow existing customer base by effectively stewarding the base of longtime regular shoppers and supporters, implementing successful promotions that attract new shoppers, and converting new individuals into regular shoppers and supporters.
Organizational Representation and Reporting
• Along with Board leadership, represent Ten Thousand Villages in Oak Park in the national TTV network and report relevant updates to staff, volunteers, and Board of Directors.
• Work and liaise with other TTV US store managers, as appropriate, to address any issues that may impact all TTV stores.
• Report regularly on sales, staff, and other trends to the volunteer Board of Directors.
• Attend Board of Directors, committee, staff, and TTV US network meetings and trainings as required.
Team Leadership
• Manage store staff, including hiring, strategic scheduling, performance management and appraisals, payroll management, and professional development.
• Assist the Board of Directors in crafting or refining organizational policies and ensure successful implementation with the staff.
• Maintain accurate records of all personnel paperwork, contracts, permits, and other organizational documents.
• Support the Store Supervisor and Sales Lead in the development of a strong volunteer base, including the volunteer recruitment, motivation, support, and recognition efforts needed for the store to be financially self-sustaining.
Manage Operations
• Oversee and manage the daily operations of the store, including daily opening and closing, sales and customer service, sales transactions, merchandise management, and bank deposits.
• Understand and implement the policies and procedures required of a TTV store via contractual agreements with TTV US. Ensure compliance with all legal and regulatory obligations of the store as well as all store policies and the contract with TTV US.
• Ensure all staff members and volunteers understand and commit to achieving sales goals while delivering welcoming, friendly, knowledgeable, and efficient customer service. Provide training on customer relations, sales techniques, store/TTV mission, and other tasks, as appropriate.
• Develop and manage the store's procedures in compliance with established cash handling procedures, accounting, and other requirements.
• Manage store inventory to have sufficient merchandise on hand in an appropriate product assortment mix to meet sales goals. Foster strong vendor relationships with non-TTV certified fair trade vendors to support merchandise product assortments and drive sales. Utilize reports and inventory functions to guide merchandise selection and ordering. Coordinate and participate in store inventory counts.
• Create and ensure implementation of a comprehensive marketing calendar that supports actively promoting the TTV mission and the artisan products offered.
• Ensure that effective displays of appealing merchandise are created and maintained.
• Assist the Board of Directors with establishing the annual budget and managing the organizational operating budget and implement the strategies needed to achieve budget and other key metric goals.
• Explore and develop new retail site opportunities in the region, including temporary or seasonal pop-up locations.
• Liaise with landlord, IT support, and vendors as appropriate; resolve property or equipment related concerns.
Expand Community Engagement
• Create and steward positive relationships with community organizations by participating in local events and groups.
• Engage, elevate, and partner with grassroots non-profits through event collaborations, supporting the Community Shopping Event program, and overseeing the donation program.
• Identify and implement new delivery opportunities to increase awareness of fair trade, global issues, and cultural heritage.
• Track and evaluate all community engagement efforts.
Other related duties as assigned.
Requirements:
• High school degree or equivalent (GED).
• Minimum two years’ experience in retail leadership, including staff, inventory, and financial management experience.
• Entrepreneurial mindset, including proven ability to creatively drive sales in a fast-paced and goal-oriented environment.
• Demonstrated ability to deliver top-notch customer service.
• Self-motivated, positive, flexible, and outgoing.
• Ability to work collaboratively as well as independently.
• Superior organizational, time management, and problem-solving skills.
• Working knowledge of basic word processing, data management, email, internet, and retail point-of-sale software applications, including ability to learn new software.
• Understanding of basic accounting principles, including ability to maintain a comprehensive store budget, manage inventory, balance registers, and completing bank and other related financial paperwork.
• Working knowledge of the English language, including verbal and written language proficiency with ability to effectively communicate with diverse individuals.
• Strong work ethic and willingness to learn.
• Enthusiasm for the Ten Thousand Villages mission of creating opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair-trading relationships.
Preferred qualifications:
• Post-secondary degree in business, retail, non-profit management, or related field.
• Experience working in a non-profit environment and working with a board of directors.
• Experience recruiting, training, and/or supervising volunteers.
• Fundraising experience.
• Social media marketing experience.
Additional information: This is a full-time salaried, exempt position (additional healthcare stipend provided) that requires the ability to work a flexible schedule that requires mornings, evenings, weekends, and holidays. Workweeks in excess of 40+ hours can be expected during peak sales periods.
Ten Thousand Villages in Oak Park is an Equal Opportunity Employer
In order to be considered for this employment opportunity, please email your resume and contact information (phone number and email address) to Recruitment.OakPark(at)TenThousandVillages.com as soon as possible.
Job Type: Full-time
Pay: $43,000.00 - $48,000.00 per year
Experience level:
• 2 years
Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: In person Show more details...
The Store Manager contributes to the success of Ten Thousand Villages in Oak Park by carrying overall responsibility for leading all facets of in-store and off-site sales activities that advance Ten Thousand Village’s mission. The Store Manager will lead all sales and operations, staff management, and, in conjunction with the Board of Directors, the future development of the store. The Store Manager has a key role in building staff and volunteer morale; developing new sales opportunities; representing the store in the local business community; and engaging the community to increase awareness of fair trade and global issues. Through their work, the Store Manager will contribute to the vitality of our local community and the sustainability of our mission in Oak Park.
Primary duties and responsibilities:
Strategic Planning and Management
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing.
• Develop a good understanding of and ability to communicate about fair trade history and principles and stay up to date on fair trade developments.
• Work with the Board of Directors to create and implement marketing and fundraising strategies that support strategic initiatives including raising awareness about the store and fair trade, attracting new customers, promoting sales and events, supporting fundraising campaigns, and more.
• Maintain and grow existing customer base by effectively stewarding the base of longtime regular shoppers and supporters, implementing successful promotions that attract new shoppers, and converting new individuals into regular shoppers and supporters.
Organizational Representation and Reporting
• Along with Board leadership, represent Ten Thousand Villages in Oak Park in the national TTV network and report relevant updates to staff, volunteers, and Board of Directors.
• Work and liaise with other TTV US store managers, as appropriate, to address any issues that may impact all TTV stores.
• Report regularly on sales, staff, and other trends to the volunteer Board of Directors.
• Attend Board of Directors, committee, staff, and TTV US network meetings and trainings as required.
Team Leadership
• Manage store staff, including hiring, strategic scheduling, performance management and appraisals, payroll management, and professional development.
• Assist the Board of Directors in crafting or refining organizational policies and ensure successful implementation with the staff.
• Maintain accurate records of all personnel paperwork, contracts, permits, and other organizational documents.
• Support the Store Supervisor and Sales Lead in the development of a strong volunteer base, including the volunteer recruitment, motivation, support, and recognition efforts needed for the store to be financially self-sustaining.
Manage Operations
• Oversee and manage the daily operations of the store, including daily opening and closing, sales and customer service, sales transactions, merchandise management, and bank deposits.
• Understand and implement the policies and procedures required of a TTV store via contractual agreements with TTV US. Ensure compliance with all legal and regulatory obligations of the store as well as all store policies and the contract with TTV US.
• Ensure all staff members and volunteers understand and commit to achieving sales goals while delivering welcoming, friendly, knowledgeable, and efficient customer service. Provide training on customer relations, sales techniques, store/TTV mission, and other tasks, as appropriate.
• Develop and manage the store's procedures in compliance with established cash handling procedures, accounting, and other requirements.
• Manage store inventory to have sufficient merchandise on hand in an appropriate product assortment mix to meet sales goals. Foster strong vendor relationships with non-TTV certified fair trade vendors to support merchandise product assortments and drive sales. Utilize reports and inventory functions to guide merchandise selection and ordering. Coordinate and participate in store inventory counts.
• Create and ensure implementation of a comprehensive marketing calendar that supports actively promoting the TTV mission and the artisan products offered.
• Ensure that effective displays of appealing merchandise are created and maintained.
• Assist the Board of Directors with establishing the annual budget and managing the organizational operating budget and implement the strategies needed to achieve budget and other key metric goals.
• Explore and develop new retail site opportunities in the region, including temporary or seasonal pop-up locations.
• Liaise with landlord, IT support, and vendors as appropriate; resolve property or equipment related concerns.
Expand Community Engagement
• Create and steward positive relationships with community organizations by participating in local events and groups.
• Engage, elevate, and partner with grassroots non-profits through event collaborations, supporting the Community Shopping Event program, and overseeing the donation program.
• Identify and implement new delivery opportunities to increase awareness of fair trade, global issues, and cultural heritage.
• Track and evaluate all community engagement efforts.
Other related duties as assigned.
Requirements:
• High school degree or equivalent (GED).
• Minimum two years’ experience in retail leadership, including staff, inventory, and financial management experience.
• Entrepreneurial mindset, including proven ability to creatively drive sales in a fast-paced and goal-oriented environment.
• Demonstrated ability to deliver top-notch customer service.
• Self-motivated, positive, flexible, and outgoing.
• Ability to work collaboratively as well as independently.
• Superior organizational, time management, and problem-solving skills.
• Working knowledge of basic word processing, data management, email, internet, and retail point-of-sale software applications, including ability to learn new software.
• Understanding of basic accounting principles, including ability to maintain a comprehensive store budget, manage inventory, balance registers, and completing bank and other related financial paperwork.
• Working knowledge of the English language, including verbal and written language proficiency with ability to effectively communicate with diverse individuals.
• Strong work ethic and willingness to learn.
• Enthusiasm for the Ten Thousand Villages mission of creating opportunities for artisans in developing countries to earn income by bringing their products and stories to our markets through long-term, fair-trading relationships.
Preferred qualifications:
• Post-secondary degree in business, retail, non-profit management, or related field.
• Experience working in a non-profit environment and working with a board of directors.
• Experience recruiting, training, and/or supervising volunteers.
• Fundraising experience.
• Social media marketing experience.
Additional information: This is a full-time salaried, exempt position (additional healthcare stipend provided) that requires the ability to work a flexible schedule that requires mornings, evenings, weekends, and holidays. Workweeks in excess of 40+ hours can be expected during peak sales periods.
Ten Thousand Villages in Oak Park is an Equal Opportunity Employer
In order to be considered for this employment opportunity, please email your resume and contact information (phone number and email address) to Recruitment.OakPark(at)TenThousandVillages.com as soon as possible.
Job Type: Full-time
Pay: $43,000.00 - $48,000.00 per year
Experience level:
• 2 years
Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
Weekly day range:
• Monday to Friday
• Weekend availability
Work Location: In person Show more details...
via Salary.com
schedule_type: Full-time
Position Summary:
Full-time and part-time options available...
Processing responsibilities include unpacking items from the original shipping cartons, performing random quality checks, counting, repacking the items into chicken boxes/gaylords and other miscellaneous warehouse duties as directed by the Processing Supervisor.
This position supports and contributes to the Ten Thousand Villages mission by:
Ensuring the smooth and efficient flow of
Position Summary:
Full-time and part-time options available...
Processing responsibilities include unpacking items from the original shipping cartons, performing random quality checks, counting, repacking the items into chicken boxes/gaylords and other miscellaneous warehouse duties as directed by the Processing Supervisor.
This position supports and contributes to the Ten Thousand Villages mission by:
Ensuring the smooth and efficient flow of products from the time of arrival from our artisan partners around the world until the receipt of the products by our end customers.
Position Duties/Responsibilities:
Processing Room Duties (90%)
· Help with unpacking, pricing, repacking and palletizing of shipments
· Verify item quantities and provide accurate counts to the Processing Supervisor
· Perform periodic quality inspections as directed by the Processing Supervisor
· Make sure tags are attached in the proper manner and location on the product
· Help with day volunteers and work groups
· Observe all safety protocol and contribute to a safe working environment
· Help/assist with lamp assembly as instructed by supervisor
Assist as needed in other departments (10%)
· Assist with picking/packing orders in wholesale or e-commerce
· Assist with processing or putting away returns
· Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission
Preferred Experience/Knowledge/Education/Skills/Abilities:
· Accuracy in counting and ability to work well with numbers
· Good manual dexterity
· Warehouse experience
· Ability to work with volunteers and senior citizens
Types of Interaction (internal):
· Warehouse supervision, staff, and volunteers
Type of Interaction (external):
· None
Physical Requirements:
· This job operates in a normal warehouse environment protected from outside weather conditions but exposed to varying temperatures, moving vehicles, and dust.
· This role requires the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally and requires the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Noise level may be loud at times.
· This role requires constant movement, repetitive motion, and use of limbs to stoop, reach, push, pull, finger, and grasp objects of varying size and texture. Standing and walking for extended periods of time and both hearing and talking abilities are required.
Job Types: Full-time, Part-time
Pay: $10.38 per hour
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Ability to commute/relocate:
• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location Show more details...
Full-time and part-time options available...
Processing responsibilities include unpacking items from the original shipping cartons, performing random quality checks, counting, repacking the items into chicken boxes/gaylords and other miscellaneous warehouse duties as directed by the Processing Supervisor.
This position supports and contributes to the Ten Thousand Villages mission by:
Ensuring the smooth and efficient flow of products from the time of arrival from our artisan partners around the world until the receipt of the products by our end customers.
Position Duties/Responsibilities:
Processing Room Duties (90%)
· Help with unpacking, pricing, repacking and palletizing of shipments
· Verify item quantities and provide accurate counts to the Processing Supervisor
· Perform periodic quality inspections as directed by the Processing Supervisor
· Make sure tags are attached in the proper manner and location on the product
· Help with day volunteers and work groups
· Observe all safety protocol and contribute to a safe working environment
· Help/assist with lamp assembly as instructed by supervisor
Assist as needed in other departments (10%)
· Assist with picking/packing orders in wholesale or e-commerce
· Assist with processing or putting away returns
· Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission
Preferred Experience/Knowledge/Education/Skills/Abilities:
· Accuracy in counting and ability to work well with numbers
· Good manual dexterity
· Warehouse experience
· Ability to work with volunteers and senior citizens
Types of Interaction (internal):
· Warehouse supervision, staff, and volunteers
Type of Interaction (external):
· None
Physical Requirements:
· This job operates in a normal warehouse environment protected from outside weather conditions but exposed to varying temperatures, moving vehicles, and dust.
· This role requires the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally and requires the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Noise level may be loud at times.
· This role requires constant movement, repetitive motion, and use of limbs to stoop, reach, push, pull, finger, and grasp objects of varying size and texture. Standing and walking for extended periods of time and both hearing and talking abilities are required.
Job Types: Full-time, Part-time
Pay: $10.38 per hour
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Ability to commute/relocate:
• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location Show more details...
via Indeed
posted_at: 4 days agoschedule_type: Part-time
Ten Thousand Villages is hiring regular part-time Sales Associates/Keyholders at our San Antonio, TX store location (20-29 hours per week).
Self-starters do well in this position that directly connects Ten Thousand Villages mission, artisan partners and product with the customer through excellent customer service and a unique shopping experience...
Position Duties/Responsibilities:
• Drive business by differentiating Ten Thousand Villages from
Ten Thousand Villages is hiring regular part-time Sales Associates/Keyholders at our San Antonio, TX store location (20-29 hours per week).
Self-starters do well in this position that directly connects Ten Thousand Villages mission, artisan partners and product with the customer through excellent customer service and a unique shopping experience...
Position Duties/Responsibilities:
• Drive business by differentiating Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
• Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
• Proactively greet customers, build rapport, and explain product features and benefits while addressing customer shopping needs.
• Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
• Perform opening and closing procedures accurately and assist in keeping store clean.
• Provide direction in the absence of store management.
Preferred Experience/Knowledge/Abilities:
• 1-2 years’ customer service and retail sales experience
• Self-motivated problem solver, who is energetic and enjoys working with people
• Basic math and data entry skills, including the ability to balance registers and complete bank deposit paperwork
• Ability to communicate clearly and be a participant of a driven store team
• Ability to attractively display merchandise according to company guidelines
• Commitment to maintain compliance with company dress codes and policies
Physical Requirements:
• This job operates in a standard retail environment not exposed to adverse weather conditions but occasionally subject to varying temperatures. Standing for extended periods and walking for short periods of time are also required.
• This role uses standard office equipment, requires close visual acuity, frequent typing, both hearing and talking abilities, and the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally.
Job Type: Part-time
Benefits:
• Employee discount
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• San Antonio, TX 78215: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location Show more details...
Self-starters do well in this position that directly connects Ten Thousand Villages mission, artisan partners and product with the customer through excellent customer service and a unique shopping experience...
Position Duties/Responsibilities:
• Drive business by differentiating Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
• Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
• Proactively greet customers, build rapport, and explain product features and benefits while addressing customer shopping needs.
• Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
• Perform opening and closing procedures accurately and assist in keeping store clean.
• Provide direction in the absence of store management.
Preferred Experience/Knowledge/Abilities:
• 1-2 years’ customer service and retail sales experience
• Self-motivated problem solver, who is energetic and enjoys working with people
• Basic math and data entry skills, including the ability to balance registers and complete bank deposit paperwork
• Ability to communicate clearly and be a participant of a driven store team
• Ability to attractively display merchandise according to company guidelines
• Commitment to maintain compliance with company dress codes and policies
Physical Requirements:
• This job operates in a standard retail environment not exposed to adverse weather conditions but occasionally subject to varying temperatures. Standing for extended periods and walking for short periods of time are also required.
• This role uses standard office equipment, requires close visual acuity, frequent typing, both hearing and talking abilities, and the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally.
Job Type: Part-time
Benefits:
• Employee discount
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• San Antonio, TX 78215: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location Show more details...
via Salary.com
posted_at: 30 days agoschedule_type: Full-time
Full-time Position, Available on: 2023-04-21
Please our website for full description at www.tenthousandvillages.com/careers!
Company: Ten Thousand Villages
704 Main Street PO Box 307. Akron, PA 17501-0307
Contact: Anne Brubaker
anne.brubaker@tenthousandvillages.com
(717) 859-8142
Full-time Position, Available on: 2023-04-21
Please our website for full description at www.tenthousandvillages.com/careers!
Company: Ten Thousand Villages
704 Main Street PO Box 307. Akron, PA 17501-0307
Contact: Anne Brubaker
anne.brubaker@tenthousandvillages.com
(717) 859-8142 Show more details...
Please our website for full description at www.tenthousandvillages.com/careers!
Company: Ten Thousand Villages
704 Main Street PO Box 307. Akron, PA 17501-0307
Contact: Anne Brubaker
anne.brubaker@tenthousandvillages.com
(717) 859-8142 Show more details...
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