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Most recent job postings at Toyota
via Toyota And Lexus Careers
posted_at: 9 hours agoschedule_type: Full-time
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at one of our Peterborough branch. We will provide excellent training and genuine career progression opportunities in return.
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have management experience and wish to build on this
• Have service department experience
• Passionate... about the automotive industry and want to work in the world’s biggest manufacturer
Key Job Competencies
Leads the service team
• Ensures all members of the Service team understand the implications of the Toyota Experience for their role and monitors performance against agreed customer service targets (e.g. CES)
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Toyota Experience and Toyota’s Brand Values
• Ensures that the Service team work closely with colleagues in Sales, Parts and Administration to deliver excellent customer service
Manages performance to achieve key targets and deliver continuous improvement
• Manages the day to day operations of the Service Department to ensure the achievement of key targets (e.g. workshop loading and labour sales) using data such as ASPI
• Ensures the Service team follow key processes in day-to-day working (e.g. by offering a free visual inspection or by taking part in the 3-step handover process)
• Continuously reviews and improves Service processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
• Ensures all Service Advisers make customer follow up calls within agreed timescales
• Works with colleagues across the dealership to investigate and resolve customer complaints
Manages and develops individuals
• Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Works with individuals to address performance issues e.g. by providing coaching
• Assesses potential recruits for the Service team
Provides advice and sign-off on key issues
• Oversees warranty claims processing, ensuring manufacturer's requirements are strictly adhered to
• Manages approved sub-contract Body Shop processes and operations
• Design local promotions, negotiating with local suppliers to achieve the best possible terms and monitors results accordingly
• Manages the marketing activity of the Service team e.g. to ensure that contact is maintained with lapsed customers
• Plans and manages resource requirements e.g. consumables and specialist tools
• Manages the day to day activities of the Service valeting team and drivers
• Agrees goodwill gestures and customer discounts
Works as a full member of the centre team
• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Acts as a full member of the dealership’s management team to take the business forward
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist Show more details...
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at one of our Peterborough branch. We will provide excellent training and genuine career progression opportunities in return.
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have management experience and wish to build on this
• Have service department experience
• Passionate... about the automotive industry and want to work in the world’s biggest manufacturer
Key Job Competencies
Leads the service team
• Ensures all members of the Service team understand the implications of the Toyota Experience for their role and monitors performance against agreed customer service targets (e.g. CES)
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Toyota Experience and Toyota’s Brand Values
• Ensures that the Service team work closely with colleagues in Sales, Parts and Administration to deliver excellent customer service
Manages performance to achieve key targets and deliver continuous improvement
• Manages the day to day operations of the Service Department to ensure the achievement of key targets (e.g. workshop loading and labour sales) using data such as ASPI
• Ensures the Service team follow key processes in day-to-day working (e.g. by offering a free visual inspection or by taking part in the 3-step handover process)
• Continuously reviews and improves Service processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
• Ensures all Service Advisers make customer follow up calls within agreed timescales
• Works with colleagues across the dealership to investigate and resolve customer complaints
Manages and develops individuals
• Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Works with individuals to address performance issues e.g. by providing coaching
• Assesses potential recruits for the Service team
Provides advice and sign-off on key issues
• Oversees warranty claims processing, ensuring manufacturer's requirements are strictly adhered to
• Manages approved sub-contract Body Shop processes and operations
• Design local promotions, negotiating with local suppliers to achieve the best possible terms and monitors results accordingly
• Manages the marketing activity of the Service team e.g. to ensure that contact is maintained with lapsed customers
• Plans and manages resource requirements e.g. consumables and specialist tools
• Manages the day to day activities of the Service valeting team and drivers
• Agrees goodwill gestures and customer discounts
Works as a full member of the centre team
• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Acts as a full member of the dealership’s management team to take the business forward
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist Show more details...
via Jobtrain
posted_at: 12 days agoschedule_type: Full-time
The Academy, part of the ConsumerOne team is responsible for the learning and development strategy for the network. The transformation the Network is undergoing is supported by an Academy that recognises their challenges and priorities. We ensure they have access to a comprehensive learning and development curriculum that allows them to be at their very best, delivered through strategic and innovative programmes such as be the Best Employer In Town
The Academy, part of the ConsumerOne team is responsible for the learning and development strategy for the network. The transformation the Network is undergoing is supported by an Academy that recognises their challenges and priorities. We ensure they have access to a comprehensive learning and development curriculum that allows them to be at their very best, delivered through strategic and innovative programmes such as be the Best Employer In Town and Best Retailer In Town.
The key focus of this role is to develop and manage those strategic projects, specifically related to Customer Experience, Business Development and Network Transformation. The role ensures we have one connected experience for network delegates across The Academy which reflects the Toyota and Lexus brand values.
Through a contracted-out team this includes the scoping, design and implementation of key initiatives including European initiatives. The role includes taking the lead on implementation of the training... required for our new retail environment, RC25 and building solutions to ensure sustainability as we move from transform to perform.
As part of the Academy senior management team, you will have the opportunity to influence the direction and evolution of the Network people development areas and together with your own team you will have the resource to deliver innovative and quality solutions. All details can be found in the Job profile.
About TGB – In a nutshell
You may already follow Toyota and Lexus (or TGB as we affectionately call ourselves) on social media or in the news and have heard about the great things that Toyota, Lexus & Kinto continue to achieve globally, well, what we do here at TGB helps achieve those great things! Here at out ECO HQ in Surrey, we support our Centre Network as the Sales and Marketing functions for both Toyota and Lexus in the UK. We are a diverse team with a common goal: To do business the way that customers love.
There’s loads of really great stuff in our mag.
What you’ll get at TGB - Great people deserve great things
Enabling you to be the best you can be is top on the list at TGB, so it’s more than just an externally benchmarked salary and bonus that puts smiles on the faces of people that work here:
• Deferred Credit Scheme (Car Scheme)
• Wellness Benefits portal to help you make flexible choices that are right for you and your family
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Eco HQ, free parking & restaurant offering a fantastic working environment
• Generous annual leave which increases with service and holiday trading option.
• Flexible working initiatives*
• 2 volunteering days per year and various Corporate & Social Responsibility initiatives.
• Dental insurance and healthcare cash back to compliment Private Medical Healthcare, Employee Assistance Program & eye tests
• Preferential rates for insurance policies including critical illness
• Exclusive discounts & discount website
• Onsite gym, Sports and Social Club, cycle to work scheme & flu jabs to keep you healthy
• Regular 121s with your manager, a personal development plan reviewed quarterly with a range of training & support (as per the TGB Management Deal)
• Annual events and random acts of kindness throughout the year (e.g, summer party, Green month BBQ)
• We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk to us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you exactly what you want, we will definitely promise not to judge you for asking. We love it that lots of our people work flexibly!
You want in? (see attached job profile for more information)
To be considered for this role, the skills you’ll need to have include:
• Strategic thinker able to build and maintain relationships with a wide range of stakeholders
• Ability to proactively and effectively manage own time and that of your team
• Ability to take trends in data through to a proposal, development and implementation
• Customer centric approach - an absolute focus on, (and improving) the customer experience
• Strong project management skills
• Forward thinking and innovation
• Ability to influence and network at all levels
• Excellent leader and people manager, with the ability to empower and engage the outsourced team
• Confident, articulate communications across various mediums
• Ability to network and seek contacts in areas of the business outside own area
• Flexibility and ability to plan own workload and prioritise.
• Confidence and articulation – eager to share opinion, ideas and offer recommendations
• Seeks and accepts feedback.
• Demonstrates resilience and displays a high level of motivation
We know we won’t have been able to cover everything in this advert. Have a look at the job description for some extra detail and if you get through to the face to face interview stage of our process, then we’ll put aside some time to explain the role in more detail and you can ask any questions that you have.
Toyota loves diversity –
To innovate, we need diversity of thought so a diverse and inclusive workplace is hugely important to us. We won’t discriminate against any protected characteristics, will judge applications on merit and won’t make any assumptions. We’re signed up & committed to the disability confident scheme.
If you ended up reading this far and what we’ve said has sparked your interest, that’s great! You’ll find more info in the Job Profile below. If you’d like to be considered for the role – You can apply directly through our careers site.
We use LaunchPad one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages Show more details...
The key focus of this role is to develop and manage those strategic projects, specifically related to Customer Experience, Business Development and Network Transformation. The role ensures we have one connected experience for network delegates across The Academy which reflects the Toyota and Lexus brand values.
Through a contracted-out team this includes the scoping, design and implementation of key initiatives including European initiatives. The role includes taking the lead on implementation of the training... required for our new retail environment, RC25 and building solutions to ensure sustainability as we move from transform to perform.
As part of the Academy senior management team, you will have the opportunity to influence the direction and evolution of the Network people development areas and together with your own team you will have the resource to deliver innovative and quality solutions. All details can be found in the Job profile.
About TGB – In a nutshell
You may already follow Toyota and Lexus (or TGB as we affectionately call ourselves) on social media or in the news and have heard about the great things that Toyota, Lexus & Kinto continue to achieve globally, well, what we do here at TGB helps achieve those great things! Here at out ECO HQ in Surrey, we support our Centre Network as the Sales and Marketing functions for both Toyota and Lexus in the UK. We are a diverse team with a common goal: To do business the way that customers love.
There’s loads of really great stuff in our mag.
What you’ll get at TGB - Great people deserve great things
Enabling you to be the best you can be is top on the list at TGB, so it’s more than just an externally benchmarked salary and bonus that puts smiles on the faces of people that work here:
• Deferred Credit Scheme (Car Scheme)
• Wellness Benefits portal to help you make flexible choices that are right for you and your family
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Eco HQ, free parking & restaurant offering a fantastic working environment
• Generous annual leave which increases with service and holiday trading option.
• Flexible working initiatives*
• 2 volunteering days per year and various Corporate & Social Responsibility initiatives.
• Dental insurance and healthcare cash back to compliment Private Medical Healthcare, Employee Assistance Program & eye tests
• Preferential rates for insurance policies including critical illness
• Exclusive discounts & discount website
• Onsite gym, Sports and Social Club, cycle to work scheme & flu jabs to keep you healthy
• Regular 121s with your manager, a personal development plan reviewed quarterly with a range of training & support (as per the TGB Management Deal)
• Annual events and random acts of kindness throughout the year (e.g, summer party, Green month BBQ)
• We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk to us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you exactly what you want, we will definitely promise not to judge you for asking. We love it that lots of our people work flexibly!
You want in? (see attached job profile for more information)
To be considered for this role, the skills you’ll need to have include:
• Strategic thinker able to build and maintain relationships with a wide range of stakeholders
• Ability to proactively and effectively manage own time and that of your team
• Ability to take trends in data through to a proposal, development and implementation
• Customer centric approach - an absolute focus on, (and improving) the customer experience
• Strong project management skills
• Forward thinking and innovation
• Ability to influence and network at all levels
• Excellent leader and people manager, with the ability to empower and engage the outsourced team
• Confident, articulate communications across various mediums
• Ability to network and seek contacts in areas of the business outside own area
• Flexibility and ability to plan own workload and prioritise.
• Confidence and articulation – eager to share opinion, ideas and offer recommendations
• Seeks and accepts feedback.
• Demonstrates resilience and displays a high level of motivation
We know we won’t have been able to cover everything in this advert. Have a look at the job description for some extra detail and if you get through to the face to face interview stage of our process, then we’ll put aside some time to explain the role in more detail and you can ask any questions that you have.
Toyota loves diversity –
To innovate, we need diversity of thought so a diverse and inclusive workplace is hugely important to us. We won’t discriminate against any protected characteristics, will judge applications on merit and won’t make any assumptions. We’re signed up & committed to the disability confident scheme.
If you ended up reading this far and what we’ve said has sparked your interest, that’s great! You’ll find more info in the Job Profile below. If you’d like to be considered for the role – You can apply directly through our careers site.
We use LaunchPad one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages Show more details...
via Jobtrain
schedule_type: Full-time
We’re looking for a Senior Manager, PR & Media Relations, to join the Brand Communications team, reporting to General Manager, Brand Communications.
Whistle stop – Overview
You will play a lead role in the development and delivery of PR strategies and campaigns that both enhance and protect the reputation of the Toyota, Lexus and Kinto brands.
You will act as a trusted advisor and media relations expert to senior management from all parts of
We’re looking for a Senior Manager, PR & Media Relations, to join the Brand Communications team, reporting to General Manager, Brand Communications.
Whistle stop – Overview
You will play a lead role in the development and delivery of PR strategies and campaigns that both enhance and protect the reputation of the Toyota, Lexus and Kinto brands.
You will act as a trusted advisor and media relations expert to senior management from all parts of the business, as well as working closely with the senior brand communications team to build PR narrative and campaigns that support the overall vision and company strategy.
This is a really crucial role in the Marketing Communications function, so you’ll not only work closely with your line manager, but the department Director and the Marketing Communications Team as a whole to deliver your exciting objectives.
About TGB – In a nutshell
You may already follow Toyota and Lexus (or TGB as we affectionately call ourselves) on social media or in... the news and have heard about the great things that Toyota, Lexus & Kinto continue to achieve globally, well, what we do here at TGB helps achieve those great things! Here at out ECO HQ in Surrey, we support our Centre Network as the Sales and Marketing functions for both Toyota and Lexus in the UK. We are a diverse team with a common goal: To do business the way that customers love.
There’s loads of really great stuff in our mag.
What you’ll get at TGB - Great people deserve great things
Enabling you to be the best you can be is top on the list at TGB, so it’s more than just an externally benchmarked salary and bonus that puts smiles on the faces of people that work here:
• Deferred Credit Scheme (Car Scheme)
• Wellness Benefits portal to help you make flexible choices that are right for you and your family
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Eco HQ, free parking & restaurant offering a fantastic working environment
• Generous annual leave which increases with service and holiday trading option.
• Flexible working initiatives*
• 2 volunteering days per year and various Corporate & Social Responsibility initiatives.
• Dental insurance and healthcare cash back to compliment Private Medical Healthcare, Employee Assistance Program & eye tests
• Preferential rates for insurance policies including critical illness
• Exclusive discounts & discount website
• Onsite gym, Sports and Social Club, cycle to work scheme & flu jabs to keep you healthy
• Regular 121s with your manager, a personal development plan reviewed quarterly with a range of training & support (as per the TGB Management Deal)
• Annual events and random acts of kindness throughout the year (e.g, summer party, Green month BBQ)
• We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk to us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you exactly what you want, we will definitely promise not to judge you for asking. We love it that lots of our people work flexibly!
You want in? (see attached job profile for more information)
To be considered for this role, the skills you’ll need to have include:
• Extensive experience of media relations and corporate communications
• A highly commercial and influential external communications specialist
• Experience in issue and crisis management
• Experience of government affairs and lobbying
• A deep understanding of PR and media relations strategies
• Awareness and understanding of social media and social influencer strategies
• Experience of public affairs and stakeholder management
• Proven ability to build strong and effective relationships with journalists and other key external influencers
• Experience of working in large, complex organisations with a wide range of stakeholders
• Experience of PR measurement and brand reputation tracking
• Impeccable verbal and written communications skills
• Strong collaborative approach
• Team player and strong team management sills
• Ability to coach, manage and develop other members of the PR team
• Ability to deal with change and large-scale transformation
• Passion for the brand and ability to share the vision
• Curiosity and drive to meet objectives
• Passion for communications, strategic thinking, innovation & creativity
• Self-motivated, with a mindset towards continuous learning
• Leading and managing cross department teams to deliver change
• Ability to communicate effectively and persuasively at all levels across the organisation
We know we won’t have been able to cover everything in this advert. Have a look at the job description for some extra detail and if you get through to the face to face interview stage of our process, then we’ll put aside some time to explain the role in more detail and you can ask any questions that you have.
Toyota loves diversity –
To innovate, we need diversity of thought so a diverse and inclusive workplace is hugely important to us. We won’t discriminate against any protected characteristics, will judge applications on merit and won’t make any assumptions. We’re signed up & committed to the disability confident scheme.
If you ended up reading this far and what we’ve said has sparked your interest, that’s great! You’ll find more info in the Job Profile below. If you’d like to be considered for the role – You can apply directly through our careers site.
We use LaunchPad one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages Show more details...
Whistle stop – Overview
You will play a lead role in the development and delivery of PR strategies and campaigns that both enhance and protect the reputation of the Toyota, Lexus and Kinto brands.
You will act as a trusted advisor and media relations expert to senior management from all parts of the business, as well as working closely with the senior brand communications team to build PR narrative and campaigns that support the overall vision and company strategy.
This is a really crucial role in the Marketing Communications function, so you’ll not only work closely with your line manager, but the department Director and the Marketing Communications Team as a whole to deliver your exciting objectives.
About TGB – In a nutshell
You may already follow Toyota and Lexus (or TGB as we affectionately call ourselves) on social media or in... the news and have heard about the great things that Toyota, Lexus & Kinto continue to achieve globally, well, what we do here at TGB helps achieve those great things! Here at out ECO HQ in Surrey, we support our Centre Network as the Sales and Marketing functions for both Toyota and Lexus in the UK. We are a diverse team with a common goal: To do business the way that customers love.
There’s loads of really great stuff in our mag.
What you’ll get at TGB - Great people deserve great things
Enabling you to be the best you can be is top on the list at TGB, so it’s more than just an externally benchmarked salary and bonus that puts smiles on the faces of people that work here:
• Deferred Credit Scheme (Car Scheme)
• Wellness Benefits portal to help you make flexible choices that are right for you and your family
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Eco HQ, free parking & restaurant offering a fantastic working environment
• Generous annual leave which increases with service and holiday trading option.
• Flexible working initiatives*
• 2 volunteering days per year and various Corporate & Social Responsibility initiatives.
• Dental insurance and healthcare cash back to compliment Private Medical Healthcare, Employee Assistance Program & eye tests
• Preferential rates for insurance policies including critical illness
• Exclusive discounts & discount website
• Onsite gym, Sports and Social Club, cycle to work scheme & flu jabs to keep you healthy
• Regular 121s with your manager, a personal development plan reviewed quarterly with a range of training & support (as per the TGB Management Deal)
• Annual events and random acts of kindness throughout the year (e.g, summer party, Green month BBQ)
• We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk to us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you exactly what you want, we will definitely promise not to judge you for asking. We love it that lots of our people work flexibly!
You want in? (see attached job profile for more information)
To be considered for this role, the skills you’ll need to have include:
• Extensive experience of media relations and corporate communications
• A highly commercial and influential external communications specialist
• Experience in issue and crisis management
• Experience of government affairs and lobbying
• A deep understanding of PR and media relations strategies
• Awareness and understanding of social media and social influencer strategies
• Experience of public affairs and stakeholder management
• Proven ability to build strong and effective relationships with journalists and other key external influencers
• Experience of working in large, complex organisations with a wide range of stakeholders
• Experience of PR measurement and brand reputation tracking
• Impeccable verbal and written communications skills
• Strong collaborative approach
• Team player and strong team management sills
• Ability to coach, manage and develop other members of the PR team
• Ability to deal with change and large-scale transformation
• Passion for the brand and ability to share the vision
• Curiosity and drive to meet objectives
• Passion for communications, strategic thinking, innovation & creativity
• Self-motivated, with a mindset towards continuous learning
• Leading and managing cross department teams to deliver change
• Ability to communicate effectively and persuasively at all levels across the organisation
We know we won’t have been able to cover everything in this advert. Have a look at the job description for some extra detail and if you get through to the face to face interview stage of our process, then we’ll put aside some time to explain the role in more detail and you can ask any questions that you have.
Toyota loves diversity –
To innovate, we need diversity of thought so a diverse and inclusive workplace is hugely important to us. We won’t discriminate against any protected characteristics, will judge applications on merit and won’t make any assumptions. We’re signed up & committed to the disability confident scheme.
If you ended up reading this far and what we’ve said has sparked your interest, that’s great! You’ll find more info in the Job Profile below. If you’d like to be considered for the role – You can apply directly through our careers site.
We use LaunchPad one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages Show more details...
via Glassdoor
posted_at: 2 days agoschedule_type: Full-time
• * Salary: Up to £45,000 per year on target earnings **
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands.
• * Salary: Up to £45,000 per year on target earnings **
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Vehicle Technician at our Toyota Romford branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
• Qualified level 2 Vehicle Technician or Diagnostic Technician
• Have over 2 years of experience in the automotive industry - Preferably but not essential at Toyota and/or Lexus
•... An MOT tester (Preferred)
• Confident communicating with various people
• Fast learner when picking up specific skills and techniques
• Passionate about the automotive industry and interested in working for the largest automotive manufacturer in the world
• Process driven and happy with technical skills
• Generally organised in the workplace
If so, then read on for more detailed role information!
Key Job Competencies
Carries out vehicle services and repairs
• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with TGB technical standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and dealership Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Works in accordance with key Toyota or centre processes
• Follows key processes to achieve specified quality and efficiency targets
• Works with the centre to develop improved, more efficient processes
Liaises directly with customers where appropriate
• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the centre
Provides support to less experienced colleagues
• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends regular training to update technical skills
• Attends specialised training as required (e.g. in new TGB vehicles, technology or new workshop equipment)
Works as a full member of the centre team
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures
Privacy Notice:
At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
• Company pension
• Employee discount
• On-site parking
• Sick pay
Schedule:
• Flexitime
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• Romford, RM3 0DZ: reliably commute or plan to relocate before starting work (required)
Work Location: One location Show more details...
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as Vehicle Technician at our Toyota Romford branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
• Qualified level 2 Vehicle Technician or Diagnostic Technician
• Have over 2 years of experience in the automotive industry - Preferably but not essential at Toyota and/or Lexus
•... An MOT tester (Preferred)
• Confident communicating with various people
• Fast learner when picking up specific skills and techniques
• Passionate about the automotive industry and interested in working for the largest automotive manufacturer in the world
• Process driven and happy with technical skills
• Generally organised in the workplace
If so, then read on for more detailed role information!
Key Job Competencies
Carries out vehicle services and repairs
• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with TGB technical standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and dealership Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Works in accordance with key Toyota or centre processes
• Follows key processes to achieve specified quality and efficiency targets
• Works with the centre to develop improved, more efficient processes
Liaises directly with customers where appropriate
• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the centre
Provides support to less experienced colleagues
• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends regular training to update technical skills
• Attends specialised training as required (e.g. in new TGB vehicles, technology or new workshop equipment)
Works as a full member of the centre team
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures
Privacy Notice:
At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
• Company pension
• Employee discount
• On-site parking
• Sick pay
Schedule:
• Flexitime
• Monday to Friday
• Weekend availability
Ability to commute/relocate:
• Romford, RM3 0DZ: reliably commute or plan to relocate before starting work (required)
Work Location: One location Show more details...
via reed.co.uk
posted_at: 6 days agoschedule_type: Full-time
We have an excellent opportunity available for a motivated Service Manager to join our team at Parklands Toyota.
Do you have experience within the motor trade with a knowledge of cars?
Do you have a full driving licence?
Are you looking for your next opportunity with a collaborative family-like team?
If so, we want to hear from you!
Role info:
Service Manager
Helston (TR13)
£31,000 - £39,000
Plus Benefits
Hours - Monday - Friday 08.30 - 18.00
We have an excellent opportunity available for a motivated Service Manager to join our team at Parklands Toyota.
Do you have experience within the motor trade with a knowledge of cars?
Do you have a full driving licence?
Are you looking for your next opportunity with a collaborative family-like team?
If so, we want to hear from you!
Role info:
Service Manager
Helston (TR13)
£31,000 - £39,000
Plus Benefits
Hours - Monday - Friday 08.30 - 18.00 or 08.00 - 17.30 / Saturday (Rota) 8.30 -13.00 or 08.00 - 12.30
Who are we?
In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop... won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Service Manager role:
As our Service Manager you will provide outstanding customer care and be the vital link between our customers and the workshop and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST as is a full driving licence.
Key Responsibilities:
+ Seeing customer in and out
+ Loading the workshop diary/booking in work
+ Creating job packs with correct check sheets & service plan quotes
+ Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
+ Liaising with the workshop staff as well as sales department
+ Using the customer database - CDK Drive/Keyloop
+ Ensure that Customers receive the best Customer Service
About you:
+ Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST
+ A full driving licence is required
+ Excellent organisational and administrative skills
+ Good attention to detail
+ Strong background in customer service would be beneficial
+ Working knowledge of CDK Drive would be advantageous, but not essential.
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Your Previous Experience Might Include:
Vehicle Sales, Automotive Sales, Customer Service, Showroom Host, Car Showrooms, Vehicle Customer Care, Automotive Aftersales Care
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
Do you have experience within the motor trade with a knowledge of cars?
Do you have a full driving licence?
Are you looking for your next opportunity with a collaborative family-like team?
If so, we want to hear from you!
Role info:
Service Manager
Helston (TR13)
£31,000 - £39,000
Plus Benefits
Hours - Monday - Friday 08.30 - 18.00 or 08.00 - 17.30 / Saturday (Rota) 8.30 -13.00 or 08.00 - 12.30
Who are we?
In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop... won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Service Manager role:
As our Service Manager you will provide outstanding customer care and be the vital link between our customers and the workshop and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST as is a full driving licence.
Key Responsibilities:
+ Seeing customer in and out
+ Loading the workshop diary/booking in work
+ Creating job packs with correct check sheets & service plan quotes
+ Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
+ Liaising with the workshop staff as well as sales department
+ Using the customer database - CDK Drive/Keyloop
+ Ensure that Customers receive the best Customer Service
About you:
+ Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST
+ A full driving licence is required
+ Excellent organisational and administrative skills
+ Good attention to detail
+ Strong background in customer service would be beneficial
+ Working knowledge of CDK Drive would be advantageous, but not essential.
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Your Previous Experience Might Include:
Vehicle Sales, Automotive Sales, Customer Service, Showroom Host, Car Showrooms, Vehicle Customer Care, Automotive Aftersales Care
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
via Glassdoor
posted_at: 6 days agoschedule_type: Contractor
We are an Equal Opportunity Employer. Minimum Wage/Living Wage applies.
Our Toyota branch at King's Lynn requires a Driver, working a 0-hour contract, to collect and/or deliver vehicles, parts or mail to customers and undertake other driving duties as required, with variable working hours. If you are interested, or know someone who would be, please don't hesitate to get in touch.
Key job areas:
• Build rapport and understand customers' needs
•
We are an Equal Opportunity Employer. Minimum Wage/Living Wage applies.
Our Toyota branch at King's Lynn requires a Driver, working a 0-hour contract, to collect and/or deliver vehicles, parts or mail to customers and undertake other driving duties as required, with variable working hours. If you are interested, or know someone who would be, please don't hesitate to get in touch.
Key job areas:
• Build rapport and understand customers' needs
• To ensure that customer care is paramount at all times
• To portray a professional image
• To report customer complaints to your manager immediately
• To ensure that the standard of the vehicle will meet customer expectations
• To undertake valeting duties from time to time
• Any other reasonable duties requested of you
Key success criteria:
• To deliver vehicles within the timescale allocated to each job
• Excellent customer handling skills
• To be of smart appearance at all times
About Us
We are the UK's largest privately owned Toyota... group, with dealerships across the South East and Midlands. As we expand, we are looking for hard working and enthusiastic people to join our team.
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Type: Zero hours contract
Salary: From £9.50 per hour
Benefits:
• Flexitime
• On-site parking
• Sick pay
Schedule:
• Flexitime
Ability to commute/relocate:
• King's Lynn, PE30 4YN: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
• Driving Licence (required)
Work Location: One location
Application deadline: 09/03/2023 Show more details...
Our Toyota branch at King's Lynn requires a Driver, working a 0-hour contract, to collect and/or deliver vehicles, parts or mail to customers and undertake other driving duties as required, with variable working hours. If you are interested, or know someone who would be, please don't hesitate to get in touch.
Key job areas:
• Build rapport and understand customers' needs
• To ensure that customer care is paramount at all times
• To portray a professional image
• To report customer complaints to your manager immediately
• To ensure that the standard of the vehicle will meet customer expectations
• To undertake valeting duties from time to time
• Any other reasonable duties requested of you
Key success criteria:
• To deliver vehicles within the timescale allocated to each job
• Excellent customer handling skills
• To be of smart appearance at all times
About Us
We are the UK's largest privately owned Toyota... group, with dealerships across the South East and Midlands. As we expand, we are looking for hard working and enthusiastic people to join our team.
Privacy notice:
At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Job Type: Zero hours contract
Salary: From £9.50 per hour
Benefits:
• Flexitime
• On-site parking
• Sick pay
Schedule:
• Flexitime
Ability to commute/relocate:
• King's Lynn, PE30 4YN: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
• Driving Licence (required)
Work Location: One location
Application deadline: 09/03/2023 Show more details...
via Helston Nub News
posted_at: 5 days agoschedule_type: Full-time
Have you left school or are you looking for your next challenge?Ready to join the largest car company in the world? Does this sound like you? + Excellent communication skills - listening is as important as talking in our industry+ Curiosity - a desire to learn about our customers, our products, and our new technologies+ Confidence - a personality that will welcome and engage our cu...
Have you left school or are you looking for your next challenge?Ready to join the largest car company in the world? Does this sound like you? + Excellent communication skills - listening is as important as talking in our industry+ Curiosity - a desire to learn about our customers, our products, and our new technologies+ Confidence - a personality that will welcome and engage our cu...
Show more details...
via reed.co.uk
posted_at: 6 days agoschedule_type: Full-time
Have you left school or are you looking for your next challenge?
Ready to join the largest car company in the world?
Does this sound like you?
+ Excellent communication skills - listening is as important as talking in our industry
+ Curiosity - a desire to learn about our customers, our products, and our new technologies
+ Confidence - a personality that will welcome and engage our customers
+ An eye for detail - to capture information accurately,
Have you left school or are you looking for your next challenge?
Ready to join the largest car company in the world?
Does this sound like you?
+ Excellent communication skills - listening is as important as talking in our industry
+ Curiosity - a desire to learn about our customers, our products, and our new technologies
+ Confidence - a personality that will welcome and engage our customers
+ An eye for detail - to capture information accurately, follow process and deliver an excellent customer experience
+ Energy - to motivate yourself, enthuse others, and achieve performance targets
We are looking for ambitious individuals to join our team, if that is you then get in touch!
Role info:
Apprentice Toyota Customer Consultant / Customer Service
Newquay (TR8)
£10,000 - £20,000 (National Apprenticeship Wage for Age)
Plus Quick Salary Progression and Other Fantastic Benefits
Hours - Monday to Friday 08.30 to 17.30 (with 1 hour for lunch).
Who are we?
In 2004 we opened our Helston... site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Apprentice Customer Consultant role:
As an Apprentice Toyota Customer Consultant, your day will include working alongside the whole Aftersales department from Service advisors , Bodyshop estimators & Parts Advisors carrying out the following:
+ Providing advice to customers who are having problems or need advice with their vehicles.
+ Helping customers both face to face, over the phone and online.
+ Service Booking
+ Bodyshop imaging for estimating
+ Stock control for vehicle parts and accessories.
+ Raising invoices for Customers.
+ Liaison with internal teams within the centre to ensure great customer service.
About you:
+ Able to plan, organise self and meet agreed work deadlines.
+ Able to assimilate information quickly and provide considered responses.
+ Attention to detail and able to maintain a good, accurate quality of work.
+ PC/ Web literate.
+ Full clean driving licence is helpful but not essential.
What’s on offer?
+ Starting with Apprentice rate for age and progressing well past it
+ Full training and support to help you immerse yourself in the role and Toyota values
+ 30 days holiday, inc. Bank holidays
+ Discounted MOTs, Service & Parts.
+ Pension Scheme.
+ Excellent development opportunities to learn & grow with Parkland Group.
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
Ready to join the largest car company in the world?
Does this sound like you?
+ Excellent communication skills - listening is as important as talking in our industry
+ Curiosity - a desire to learn about our customers, our products, and our new technologies
+ Confidence - a personality that will welcome and engage our customers
+ An eye for detail - to capture information accurately, follow process and deliver an excellent customer experience
+ Energy - to motivate yourself, enthuse others, and achieve performance targets
We are looking for ambitious individuals to join our team, if that is you then get in touch!
Role info:
Apprentice Toyota Customer Consultant / Customer Service
Newquay (TR8)
£10,000 - £20,000 (National Apprenticeship Wage for Age)
Plus Quick Salary Progression and Other Fantastic Benefits
Hours - Monday to Friday 08.30 to 17.30 (with 1 hour for lunch).
Who are we?
In 2004 we opened our Helston... site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.
Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.
In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.
The Apprentice Customer Consultant role:
As an Apprentice Toyota Customer Consultant, your day will include working alongside the whole Aftersales department from Service advisors , Bodyshop estimators & Parts Advisors carrying out the following:
+ Providing advice to customers who are having problems or need advice with their vehicles.
+ Helping customers both face to face, over the phone and online.
+ Service Booking
+ Bodyshop imaging for estimating
+ Stock control for vehicle parts and accessories.
+ Raising invoices for Customers.
+ Liaison with internal teams within the centre to ensure great customer service.
About you:
+ Able to plan, organise self and meet agreed work deadlines.
+ Able to assimilate information quickly and provide considered responses.
+ Attention to detail and able to maintain a good, accurate quality of work.
+ PC/ Web literate.
+ Full clean driving licence is helpful but not essential.
What’s on offer?
+ Starting with Apprentice rate for age and progressing well past it
+ Full training and support to help you immerse yourself in the role and Toyota values
+ 30 days holiday, inc. Bank holidays
+ Discounted MOTs, Service & Parts.
+ Pension Scheme.
+ Excellent development opportunities to learn & grow with Parkland Group.
Ready to join the largest car company in the world?
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
via reed.co.uk
posted_at: 6 days agoschedule_type: Full-time
We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds. Naturally, any experience from within the automotive sector / vehicle sales would be great but NOT essential.
We are seeking a Sales Executive to join our Toyota dealership in Bristol North to assist in providing a high quality service for our customers. Working as part of a team and reporting to the Sales Manager.
This position is offered
We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds. Naturally, any experience from within the automotive sector / vehicle sales would be great but NOT essential.
We are seeking a Sales Executive to join our Toyota dealership in Bristol North to assist in providing a high quality service for our customers. Working as part of a team and reporting to the Sales Manager.
This position is offered on a full time basis Monday - Friday, with a day off in the week, working every Saturday and every other Sunday.
Role Info:
Sales Executive
Bristol North
OTE £45,000
Plus Company Vehicle, Colleague Referral Bonus, Discounts on New and Used Vehicle, Parts and Servicing, Discount Shopping Portal, Long Service Awards, Milestone Bonuses, Plus other excellent benefits/incentives
About us:
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being... recognised by Great Place to Work UK as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing!
The Sales Executive role:
As a Sales Executive you will be representing both Marshall and one of our 22 vehicle brands. Working as part of the sales team, you will be responsible for the end to end customer experience, handling face to face, over the phone and interactive enquiries and converting these to vehicle, finance and insurance sales.
We invest in you and your career from day one. Your first week will consist of attending our world class Marshall Academy. This course provides a small insight into the psychology of sales and sets you up to begin and succeed in your automotive sales career. You will also complete manufacturer training to ensure your knowledge of products and options is always up to date.
Day to day, you will:
+ Respond to queries from new and existing customers relating to new and used vehicle sales
+ Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand
+ Meet individual sales targets by maximising upsell and cross-sell opportunities on finance and insurance products and optional extras
+ Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing
+ Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates
+ Manage the vehicle handover process, ensuring compliance with process
+ Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance
About you:
No experience needed! If you are an individual with a strong background in a customer facing position and a real focus and drive for hitting targets and selling, we would welcome your application. We believe in recruiting for the attitude and training for the skills.
The key attributes that we would look for are:
+ Influencing skills, with the ability and confidence to convert enquiries into sales
+ Brilliant customer service experience, to build long term relationships
+ Fantastic listening skills to understand customer requirements and needs
+ A willingness to learn and develop your product knowledge
+ Professionalism, with a commitment to adhere to process and procedure
+ Individuals who demonstrate the Marshall Values of People, Customers, Integrity and Innovation
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Your Previous Experience Might Include:
Customer Service, Retail, Front of House, Sales, Receptionist, Customer Service Executive, Call Centre, Call Agent, Brand Ambassador
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
We are seeking a Sales Executive to join our Toyota dealership in Bristol North to assist in providing a high quality service for our customers. Working as part of a team and reporting to the Sales Manager.
This position is offered on a full time basis Monday - Friday, with a day off in the week, working every Saturday and every other Sunday.
Role Info:
Sales Executive
Bristol North
OTE £45,000
Plus Company Vehicle, Colleague Referral Bonus, Discounts on New and Used Vehicle, Parts and Servicing, Discount Shopping Portal, Long Service Awards, Milestone Bonuses, Plus other excellent benefits/incentives
About us:
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being... recognised by Great Place to Work UK as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing!
The Sales Executive role:
As a Sales Executive you will be representing both Marshall and one of our 22 vehicle brands. Working as part of the sales team, you will be responsible for the end to end customer experience, handling face to face, over the phone and interactive enquiries and converting these to vehicle, finance and insurance sales.
We invest in you and your career from day one. Your first week will consist of attending our world class Marshall Academy. This course provides a small insight into the psychology of sales and sets you up to begin and succeed in your automotive sales career. You will also complete manufacturer training to ensure your knowledge of products and options is always up to date.
Day to day, you will:
+ Respond to queries from new and existing customers relating to new and used vehicle sales
+ Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand
+ Meet individual sales targets by maximising upsell and cross-sell opportunities on finance and insurance products and optional extras
+ Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing
+ Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates
+ Manage the vehicle handover process, ensuring compliance with process
+ Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance
About you:
No experience needed! If you are an individual with a strong background in a customer facing position and a real focus and drive for hitting targets and selling, we would welcome your application. We believe in recruiting for the attitude and training for the skills.
The key attributes that we would look for are:
+ Influencing skills, with the ability and confidence to convert enquiries into sales
+ Brilliant customer service experience, to build long term relationships
+ Fantastic listening skills to understand customer requirements and needs
+ A willingness to learn and develop your product knowledge
+ Professionalism, with a commitment to adhere to process and procedure
+ Individuals who demonstrate the Marshall Values of People, Customers, Integrity and Innovation
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Your Previous Experience Might Include:
Customer Service, Retail, Front of House, Sales, Receptionist, Customer Service Executive, Call Centre, Call Agent, Brand Ambassador
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR Show more details...
via Talent.com
posted_at: 20 days agoschedule_type: Full-time
Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Edgware Road dealership.
As a Customer Consultant will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality
Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Edgware Road dealership.
As a Customer Consultant will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets.
This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need
• Talk and listen to the customer to build rapport and accurately qualify their requirements
• Demonstrate the most suitable options to the customer, encouraging them to experience the product
• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
• Liaise with the customer to arrange a handover... and to complete all paperwork for a timely registration of the vehicle
• Personally, handover the vehicle and introduce the customer to the service team to secure future business
• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
• Ensure that the Sales Process is followed in full
• Build a relationship between yourself and the service team
• Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
• Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
• Complete all administration required, accurately and on time
• Deliver excellent service to everyone making sure their experience is memorable
• Attend appointments booked by our Sales Enquiry Team
Your Skills
• Have previous experience as a Customer Consultant
• Proven track record in sales within a Main Dealer environment
• A full UK driving licence.
• Be a self-motivated and ambitious person who is willing to learn.
• Work efficiently under pressure and towards set targets.
• Deliver excellent customer service to every customer.
• Have experience working within a main dealer environment.
• Be sales driven and money motivated.
What we offer
• Excellent basic salary
• Realistic and uncapped OTE £50,
• Toyota specific training
• Career progression all the way up to General Manager
• Bonus scheme based on hitting sales targets.
• Additional bonus based on upselling and add-ons.
• Company car
• Fun, friendly working environment
• Market leading benefits including healthcare, pension, childcare and company lease scheme.
Toyota Show more details...
As a Customer Consultant will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets.
This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need
• Talk and listen to the customer to build rapport and accurately qualify their requirements
• Demonstrate the most suitable options to the customer, encouraging them to experience the product
• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
• Liaise with the customer to arrange a handover... and to complete all paperwork for a timely registration of the vehicle
• Personally, handover the vehicle and introduce the customer to the service team to secure future business
• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
• Ensure that the Sales Process is followed in full
• Build a relationship between yourself and the service team
• Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
• Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
• Complete all administration required, accurately and on time
• Deliver excellent service to everyone making sure their experience is memorable
• Attend appointments booked by our Sales Enquiry Team
Your Skills
• Have previous experience as a Customer Consultant
• Proven track record in sales within a Main Dealer environment
• A full UK driving licence.
• Be a self-motivated and ambitious person who is willing to learn.
• Work efficiently under pressure and towards set targets.
• Deliver excellent customer service to every customer.
• Have experience working within a main dealer environment.
• Be sales driven and money motivated.
What we offer
• Excellent basic salary
• Realistic and uncapped OTE £50,
• Toyota specific training
• Career progression all the way up to General Manager
• Bonus scheme based on hitting sales targets.
• Additional bonus based on upselling and add-ons.
• Company car
• Fun, friendly working environment
• Market leading benefits including healthcare, pension, childcare and company lease scheme.
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