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Most recent job postings at tricentis
via LinkedIn
posted_at: 24 hours agoschedule_type: Full-time
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty...
• Gain deep knowledge about your assigned customer’s business needs, goals,
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty...
• Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.
Qualifications
• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.
Additional Skills That Make And Exceptional Candidate
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty...
• Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.
Qualifications
• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.
Additional Skills That Make And Exceptional Candidate
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
via ZipRecruiter
schedule_type: Full-time
Come join an exciting, high growth company where you will provide hands-on, technical, and customer-facing support while delivering first-rate customer service across the Tricentis organization! If you are a team-oriented, support-minded individual with a strong technical background, then an IT on-site support position at Tricentis might be perfect for you. In this role, you will be a resident... problem-solver, providing front-line, in-person and
Come join an exciting, high growth company where you will provide hands-on, technical, and customer-facing support while delivering first-rate customer service across the Tricentis organization! If you are a team-oriented, support-minded individual with a strong technical background, then an IT on-site support position at Tricentis might be perfect for you. In this role, you will be a resident... problem-solver, providing front-line, in-person and remote support for Tricentis internal employees. You will have the opportunity to use your expertise to identify and troubleshoot issues, investigate root causes, partake in process creation, and provide solutions to IT-related issues. Come be a part of the Global End User Support team!
Job Description
The IT User Support Specialist will be part of a global End User Support (EUS) team that provides first-rate customer service while performing ticket-based support to Windows and Mac users. Using your troubleshooting and technical skills the IT User Support Specialist is expected to work in a hybrid fashion with 4 days a week being on-site at the local Tricentis office. EUS Team members document all work through the ITSM ticketing tool (ie. Requests, Incidents, Changes, Asset Management). End User Support team members are required to be detailed-oriented, process-driven and accountable for their areas of responsibility. EUS Team members operate as the "smart hands" of all IT solutions inside their local Tricentis office and are responsible for engaging the proper IT Teams to ensure the support of said solutions. Management of IT hardware inventory (laptops, monitors, and IT-sanctioned peripherals) through InTune, JAMF and ServiceNow; onboarding and offboarding of Tricentis team members; support of AV solutions and proper ticket management/ownership all fall under the responsibility of the End User Support team.
Essential Requirements:
• Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required)
• Fluent English Speaker
• On-Call Availability
• Excellent interpersonal skills
• Exceptional customer service orientation and great sense of urgency
• Must have demonstrated analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a dynamic and demanding environment.
Required qualifications:
• Minimum 4 years' experience in an End-User/Desktop Support Role
• Excellent skills in customer service, teamwork, documentation and communication (verbal and written)
• Excellent understanding of the fundamentals of desktop administration
• Excellent knowledge of Windows and Mac Operating Systems
• Excellent troubleshooting skills
• Strong knowledge of Asset Management concepts (asset deployment, asset retrieval, disposal, inventory management)
• Understanding of Network Administration, Active Directory, O365, Vulnerability Patching, IT-Security Tools
• Experience install and configuring both hardware and desktop apps/software
• Performing analytical and technical tasks on PC systems and MacBooks
• Has experience with process development/improvement/installation
• Understanding of ITIL fundamentals (incident, request, problem, change)
• Ability to lift up-to 40 lbs
Desirable Requirements:
• A+ Certification
• ServiceNow experience
• Jamf experience
• Intune experience
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
Job Description
The IT User Support Specialist will be part of a global End User Support (EUS) team that provides first-rate customer service while performing ticket-based support to Windows and Mac users. Using your troubleshooting and technical skills the IT User Support Specialist is expected to work in a hybrid fashion with 4 days a week being on-site at the local Tricentis office. EUS Team members document all work through the ITSM ticketing tool (ie. Requests, Incidents, Changes, Asset Management). End User Support team members are required to be detailed-oriented, process-driven and accountable for their areas of responsibility. EUS Team members operate as the "smart hands" of all IT solutions inside their local Tricentis office and are responsible for engaging the proper IT Teams to ensure the support of said solutions. Management of IT hardware inventory (laptops, monitors, and IT-sanctioned peripherals) through InTune, JAMF and ServiceNow; onboarding and offboarding of Tricentis team members; support of AV solutions and proper ticket management/ownership all fall under the responsibility of the End User Support team.
Essential Requirements:
• Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required)
• Fluent English Speaker
• On-Call Availability
• Excellent interpersonal skills
• Exceptional customer service orientation and great sense of urgency
• Must have demonstrated analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a dynamic and demanding environment.
Required qualifications:
• Minimum 4 years' experience in an End-User/Desktop Support Role
• Excellent skills in customer service, teamwork, documentation and communication (verbal and written)
• Excellent understanding of the fundamentals of desktop administration
• Excellent knowledge of Windows and Mac Operating Systems
• Excellent troubleshooting skills
• Strong knowledge of Asset Management concepts (asset deployment, asset retrieval, disposal, inventory management)
• Understanding of Network Administration, Active Directory, O365, Vulnerability Patching, IT-Security Tools
• Experience install and configuring both hardware and desktop apps/software
• Performing analytical and technical tasks on PC systems and MacBooks
• Has experience with process development/improvement/installation
• Understanding of ITIL fundamentals (incident, request, problem, change)
• Ability to lift up-to 40 lbs
Desirable Requirements:
• A+ Certification
• ServiceNow experience
• Jamf experience
• Intune experience
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
The Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer, and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product adoption, ongoing value realization... business transformation, and revenue expansion by ensuring
The Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer, and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product adoption, ongoing value realization... business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Tricentis customers.
The Vice President of Customer Success needs an action mindset, is excited by the idea of quickly scaling globally, and thrives in a high integrity, fast-paced, transparent, values-driven leadership team and company while enabling both customer and company success.
This position is hybrid-remote, based in one of our US locations (Atlanta, Austin, Salt Lake City, Burlington MA, Washington DC).
Core Responsibilities Include
• Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs/KPIs), hiring, onboarding, training, rebalancing, and developing a world-class team.
• Defining and driving capacity models across the organization with special attention to customer count and ARR per CSM as it relates to segment and region, while driving innovative coverage models.
• Driving customer lifetime value by defining the customer journey; deploying programs to help drive adoption and business value with customers, defining listening posts throughout the customer journey, as well as intervention points when needed
• Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.
• Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
• Architecting the customer success organization and engagement model to leverage and scale in support of our revenue ambitions, namely retention and expansion.
• Defining and implementing a bonus compensation structure that drives a healthy behavior geared towards retention and expansion.
• Partnering very closely with our sales, and post sales peer teams to engage with leaders at prospective and existing customers in an effort to define goals that leverage our products and services to achieve them.
• Coordinating and leading overall customer escalation efforts, personally leading key customer escalations and/or get-well plans.
• Evolving the customer health program through a data driven approach to be leveraged in predictive health monitoring, increasing customer growth, and reducing churn.
• Promoting a customer centric focus corporate wide.
• Cost management in partnership with finance.
Requirements
• Minimum of ten years’ experience in the Customer Success / Post Sales space
• Bachelor’s degree or equivalent
• Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.
• A true customer first mindset, putting cutomers at the center of all we do.
• Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.
• Ability to move quickly and iterate, knowing when to ask for consultation and when to forge ahead.
• A strong strategic vision for the customer success organization.
• A strong customer advocate with the ability and willingness to engage directly with customers as the executive face of Customer Success within the Tricentis.
• Ability to communicate well with individuals, teams, partners as well as industry level events.
• A track record of developing and mentoring great talent, building and motivating high achieving teams.
• The skills to be a data-driven decision maker, with a willingness to experiment and iterate.
• Effective collaborator to drive cross-functional initiatives and promote a positive team dynamic.
• Employ Technology to increase efficiency in operations and processes.
• Define key operating metrics that can be measured and tracked.
• Stay current with industry best practices and strategies.
• Empathy, humility, ethics, and integrity and listening skills.
Key Measures Of Success
• Reduce customer and revenue churn reflected through increasing renewal rates (GRR, NRR, RR)
• Enhance product adoption.
• Drive account expansion through ongoing value realization.
• Increase customer health scores.
• Grow NPS and account referenceability.
• Increase CSM coverage and impact capability over time.
• Increase Customer Lifetime Value to 3x Customer Acquisition Cost.
• Create a differentiated customer experience that is validated through key measures.
Key Candidate Characteristics
• A sense of passion for the consumer and the product.
First and foremost, your VP of Customer Success should have a true passion for customers, customer success, and the product you are selling. It will quickly become extremely obvious to customers if there is an executive who isn’t 100% on board with a company’s mission, vision, goals, and success metrics.
• Competent at overcoming client issues.
As a VP of Customer Success, you will have to deal with plenty of customer issues, both planned and unplanned. Together with the executive representative from Client Success (typically a c-level position), the VP of Customer Success is responsible for ensuring positive, mutually beneficial interactions between clients and an internal team. If these engagements turn sour, that should be the VP of Customer Success’ time to really shine.
• Experience working with multiple departments.
Customer experience as a function isn’t reserved solely for Customer Success Managers or those people on a services team. Experiences happen at every single customer touchpoint, starting with sales and marketing through onboarding and training and even to finance and accounting. The VP of Customer Success should have experience working with multiple departments across an organization to ensure that every single department – no matter how ‘removed’ they are from customers – are aware of and dedicated to the goals of the customer experience team.
• A creative approach to problem-solving.
Many times, the issues facing a VP of Customer Success aren’t going to be cut-and-dry. Executives from client organizations, product owners, CSMs, and even internal executives will likely be involved and will be trying to give their two cents for every problem that arises. One of the biggest assets a VP of Customer Success should have is the ability to hear everyone’s opinions while making a clear, focused decision that doesn’t lean too far in one direction. A leading candidate should be creative, thoughtful, and able to juggle multiple opinions without getting overwhelmed.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus.
• Supportive and engaged leadership team.
• Career path and professional and personal development.
• 401(k) plan, full benefits package available.
• Company paid Disability and Life Insurance.
• Hybrid work environment.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
The Vice President of Customer Success needs an action mindset, is excited by the idea of quickly scaling globally, and thrives in a high integrity, fast-paced, transparent, values-driven leadership team and company while enabling both customer and company success.
This position is hybrid-remote, based in one of our US locations (Atlanta, Austin, Salt Lake City, Burlington MA, Washington DC).
Core Responsibilities Include
• Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs/KPIs), hiring, onboarding, training, rebalancing, and developing a world-class team.
• Defining and driving capacity models across the organization with special attention to customer count and ARR per CSM as it relates to segment and region, while driving innovative coverage models.
• Driving customer lifetime value by defining the customer journey; deploying programs to help drive adoption and business value with customers, defining listening posts throughout the customer journey, as well as intervention points when needed
• Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.
• Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
• Architecting the customer success organization and engagement model to leverage and scale in support of our revenue ambitions, namely retention and expansion.
• Defining and implementing a bonus compensation structure that drives a healthy behavior geared towards retention and expansion.
• Partnering very closely with our sales, and post sales peer teams to engage with leaders at prospective and existing customers in an effort to define goals that leverage our products and services to achieve them.
• Coordinating and leading overall customer escalation efforts, personally leading key customer escalations and/or get-well plans.
• Evolving the customer health program through a data driven approach to be leveraged in predictive health monitoring, increasing customer growth, and reducing churn.
• Promoting a customer centric focus corporate wide.
• Cost management in partnership with finance.
Requirements
• Minimum of ten years’ experience in the Customer Success / Post Sales space
• Bachelor’s degree or equivalent
• Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.
• A true customer first mindset, putting cutomers at the center of all we do.
• Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.
• Ability to move quickly and iterate, knowing when to ask for consultation and when to forge ahead.
• A strong strategic vision for the customer success organization.
• A strong customer advocate with the ability and willingness to engage directly with customers as the executive face of Customer Success within the Tricentis.
• Ability to communicate well with individuals, teams, partners as well as industry level events.
• A track record of developing and mentoring great talent, building and motivating high achieving teams.
• The skills to be a data-driven decision maker, with a willingness to experiment and iterate.
• Effective collaborator to drive cross-functional initiatives and promote a positive team dynamic.
• Employ Technology to increase efficiency in operations and processes.
• Define key operating metrics that can be measured and tracked.
• Stay current with industry best practices and strategies.
• Empathy, humility, ethics, and integrity and listening skills.
Key Measures Of Success
• Reduce customer and revenue churn reflected through increasing renewal rates (GRR, NRR, RR)
• Enhance product adoption.
• Drive account expansion through ongoing value realization.
• Increase customer health scores.
• Grow NPS and account referenceability.
• Increase CSM coverage and impact capability over time.
• Increase Customer Lifetime Value to 3x Customer Acquisition Cost.
• Create a differentiated customer experience that is validated through key measures.
Key Candidate Characteristics
• A sense of passion for the consumer and the product.
First and foremost, your VP of Customer Success should have a true passion for customers, customer success, and the product you are selling. It will quickly become extremely obvious to customers if there is an executive who isn’t 100% on board with a company’s mission, vision, goals, and success metrics.
• Competent at overcoming client issues.
As a VP of Customer Success, you will have to deal with plenty of customer issues, both planned and unplanned. Together with the executive representative from Client Success (typically a c-level position), the VP of Customer Success is responsible for ensuring positive, mutually beneficial interactions between clients and an internal team. If these engagements turn sour, that should be the VP of Customer Success’ time to really shine.
• Experience working with multiple departments.
Customer experience as a function isn’t reserved solely for Customer Success Managers or those people on a services team. Experiences happen at every single customer touchpoint, starting with sales and marketing through onboarding and training and even to finance and accounting. The VP of Customer Success should have experience working with multiple departments across an organization to ensure that every single department – no matter how ‘removed’ they are from customers – are aware of and dedicated to the goals of the customer experience team.
• A creative approach to problem-solving.
Many times, the issues facing a VP of Customer Success aren’t going to be cut-and-dry. Executives from client organizations, product owners, CSMs, and even internal executives will likely be involved and will be trying to give their two cents for every problem that arises. One of the biggest assets a VP of Customer Success should have is the ability to hear everyone’s opinions while making a clear, focused decision that doesn’t lean too far in one direction. A leading candidate should be creative, thoughtful, and able to juggle multiple opinions without getting overwhelmed.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus.
• Supportive and engaged leadership team.
• Career path and professional and personal development.
• 401(k) plan, full benefits package available.
• Company paid Disability and Life Insurance.
• Hybrid work environment.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
via LinkedIn
posted_at: 7 hours agoschedule_type: Full-time
The Security Operations team is at the heart of information security at Tricentis, monitoring the digital landscape for anomalous activity and taking action when needed. We're seeking a Lead Security Engineer to support a fast-paced, ever-evolving environment so the ideal candidate for this role is highly experienced, self-sufficient, and able to adapt as new challenges arise.
What You Would Do... In This Role
• Design, implement, and manage preventive
The Security Operations team is at the heart of information security at Tricentis, monitoring the digital landscape for anomalous activity and taking action when needed. We're seeking a Lead Security Engineer to support a fast-paced, ever-evolving environment so the ideal candidate for this role is highly experienced, self-sufficient, and able to adapt as new challenges arise.
What You Would Do... In This Role
• Design, implement, and manage preventive controls, detective measures and automation, validating secure implementation in our AWS and Azure environments
• Identify opportunities for automating security controls and help develop sustainable solutions
• Partner with other teams and drive security-focused improvements to our cloud infrastructure
• Assess our cloud environments for security issues and lead remediation efforts
• Lead and assist in incident response efforts
• Collaborate with other teams to provide security guidance and expertise
• Advocate best practices to promote a proactive and collaborative security culture
Required Skills
• Strong analytical and troubleshooting skills
• The ability to articulate security concepts to both technical and non-technical audiences
• 5+ years of relevant experience in information security, with the most recent involving AWS and/or Azure
• Expert knowledge of network/system attack methods and mitigation techniques as well as two or more of the following:
• Operating system/instance hardening
• Secure network design
• Container security
• Malware analysis
• IAM
• DLP
Desired Skills
• Experience with leading incident response
• Experience with security automation
• Experience with security in DevOps environments (secrets management, CI/CD pipeline integration, secure IaC, container security, etc.)
• Experience in threat detection, monitoring, hunting, and forensics
• Experience with regulatory compliance frameworks and standards
• Experience with configuring and securing AWS or Azure cloud environments.
• Experience with configuring Log Management/SIEM tools
• Experience with configuring and deploying EDR, Antivirus, and security tools.
• A high level of integrity and a moral compass
Why Tricentis?
Tricentis is currently investing heavily in our information security efforts so that means investing in YOU. We've allocated budget for training, certifications, conference attendance, etc. and support participation in industry groups as well as speaking at events.
As you're joining a company in a growth phase, we are interested in developing individuals that show leadership qualities into those that will build and oversee future teams. In addition to significant growth opportunities, you will get to help build our security stack, sourced from best-in-breed solutions and tooling.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
What You Would Do... In This Role
• Design, implement, and manage preventive controls, detective measures and automation, validating secure implementation in our AWS and Azure environments
• Identify opportunities for automating security controls and help develop sustainable solutions
• Partner with other teams and drive security-focused improvements to our cloud infrastructure
• Assess our cloud environments for security issues and lead remediation efforts
• Lead and assist in incident response efforts
• Collaborate with other teams to provide security guidance and expertise
• Advocate best practices to promote a proactive and collaborative security culture
Required Skills
• Strong analytical and troubleshooting skills
• The ability to articulate security concepts to both technical and non-technical audiences
• 5+ years of relevant experience in information security, with the most recent involving AWS and/or Azure
• Expert knowledge of network/system attack methods and mitigation techniques as well as two or more of the following:
• Operating system/instance hardening
• Secure network design
• Container security
• Malware analysis
• IAM
• DLP
Desired Skills
• Experience with leading incident response
• Experience with security automation
• Experience with security in DevOps environments (secrets management, CI/CD pipeline integration, secure IaC, container security, etc.)
• Experience in threat detection, monitoring, hunting, and forensics
• Experience with regulatory compliance frameworks and standards
• Experience with configuring and securing AWS or Azure cloud environments.
• Experience with configuring Log Management/SIEM tools
• Experience with configuring and deploying EDR, Antivirus, and security tools.
• A high level of integrity and a moral compass
Why Tricentis?
Tricentis is currently investing heavily in our information security efforts so that means investing in YOU. We've allocated budget for training, certifications, conference attendance, etc. and support participation in industry groups as well as speaking at events.
As you're joining a company in a growth phase, we are interested in developing individuals that show leadership qualities into those that will build and oversee future teams. In addition to significant growth opportunities, you will get to help build our security stack, sourced from best-in-breed solutions and tooling.
Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
via Talent.com
posted_at: 2 days agoschedule_type: Full-time
As a Senior Account Executive in the San Francisco Bay area market, you will be responsible for delivering the Tricentis message through both remote and in-person demonstrations as well as : * Articulating the value of our platform to C-Level executives at the enterprise and key account level* Strategically and rapidly developing pipeline* Navigating complex organizations and developing... value-based ROI proposals* Develop and execute a comprehensive
As a Senior Account Executive in the San Francisco Bay area market, you will be responsible for delivering the Tricentis message through both remote and in-person demonstrations as well as : * Articulating the value of our platform to C-Level executives at the enterprise and key account level* Strategically and rapidly developing pipeline* Navigating complex organizations and developing... value-based ROI proposals* Develop and execute a comprehensive territory plan* Ensure 100% satisfaction with all customers* Forecasting sales activity and revenue achievement in SalesforceQualifications : * 5+ years successful quota carrying direct sales experience* Technically adept;
ability to articulate both technical and business value of solutions* Experience in the SDLC / ADLM space preferred* Experience working with quantitative techniques to educate potential buyers* Excellent communication and presentation skills* Executive presence* SaaS experience and knowledge* Excellent organizational, prioritization, and time management skills* Extremely high degree of integrity and professionalismYou are the perfect fit if you meet these requirements : * You are a consistent high performer.
Top 10% in your current role. Achieve your quota every year.* You've never missed a President's Club.* You love being in front of prospective customers and C-level executives.
You prefer solution selling to transactional "order taking".* You have a desire to win that drives your every move.Tricentis Core Values : Knowing what we need to achieve and?
• Demonstrate Self-Awareness : Own your strengths and limitations.* Finish What We Start : Do what we say we are going to do.
• Move Fast : Create momentum and efficiency.* Run Towards Change : Challenge the status quo.* Serve Our Customers & Communities : Create a positive experience with each interaction.
• Solve Problems Together : We win or lose as one team.* Think Big & Believe : Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis : * Market conform salary + success-oriented bonus* Supportive and engaged leadership team* 401(k) plan, full benefits package available* Company paid Disability and Life Insurance* Hybrid work environment* We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UKTricentis is proud to be an equal opportunity workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
Last updated : 2023-07-10 Show more details...
ability to articulate both technical and business value of solutions* Experience in the SDLC / ADLM space preferred* Experience working with quantitative techniques to educate potential buyers* Excellent communication and presentation skills* Executive presence* SaaS experience and knowledge* Excellent organizational, prioritization, and time management skills* Extremely high degree of integrity and professionalismYou are the perfect fit if you meet these requirements : * You are a consistent high performer.
Top 10% in your current role. Achieve your quota every year.* You've never missed a President's Club.* You love being in front of prospective customers and C-level executives.
You prefer solution selling to transactional "order taking".* You have a desire to win that drives your every move.Tricentis Core Values : Knowing what we need to achieve and?
• Demonstrate Self-Awareness : Own your strengths and limitations.* Finish What We Start : Do what we say we are going to do.
• Move Fast : Create momentum and efficiency.* Run Towards Change : Challenge the status quo.* Serve Our Customers & Communities : Create a positive experience with each interaction.
• Solve Problems Together : We win or lose as one team.* Think Big & Believe : Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis : * Market conform salary + success-oriented bonus* Supportive and engaged leadership team* 401(k) plan, full benefits package available* Company paid Disability and Life Insurance* Hybrid work environment* We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UKTricentis is proud to be an equal opportunity workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
Last updated : 2023-07-10 Show more details...
via ZipRecruiter
schedule_type: Full-time
The Security Operations team is at the heart of information security at Tricentis, monitoring the digital landscape for anomalous activity and taking action when needed. We're seeking a Lead Security Engineer to support a fast-paced, ever-evolving environment so the ideal candidate for this role is highly experienced, self-sufficient, and able to adapt as new challenges arise.
What you would do... in this role:
• Design, implement, and manage preventive
The Security Operations team is at the heart of information security at Tricentis, monitoring the digital landscape for anomalous activity and taking action when needed. We're seeking a Lead Security Engineer to support a fast-paced, ever-evolving environment so the ideal candidate for this role is highly experienced, self-sufficient, and able to adapt as new challenges arise.
What you would do... in this role:
• Design, implement, and manage preventive controls, detective measures and automation, validating secure implementation in our AWS and Azure environments
• Identify opportunities for automating security controls and help develop sustainable solutions
• Partner with other teams and drive security-focused improvements to our cloud infrastructure
• Assess our cloud environments for security issues and lead remediation efforts
• Lead and assist in incident response efforts
• Collaborate with other teams to provide security guidance and expertise
• Advocate best practices to promote a proactive and collaborative security culture
Required Skills:
• Strong analytical and troubleshooting skills
• The ability to articulate security concepts to both technical and non-technical audiences
• 5+ years of relevant experience in information security, with the most recent involving AWS and/or Azure
• Expert knowledge of network/system attack methods and mitigation techniques as well as two or more of the following:
• Operating system/instance hardening
• Secure network design
• Container security
• Malware analysis
• IAM
• DLP
Desired Skills:
• Experience with leading incident response
• Experience with security automation
• Experience with security in DevOps environments (secrets management, CI/CD pipeline integration, secure IaC, container security, etc.)
• Experience in threat detection, monitoring, hunting, and forensics
• Experience with regulatory compliance frameworks and standards
• Experience with configuring and securing AWS or Azure cloud environments.
• Experience with configuring Log Management/SIEM tools
• Experience with configuring and deploying EDR, Antivirus, and security tools.
• A high level of integrity and a moral compass
Why Tricentis?
Tricentis is currently investing heavily in our information security efforts so that means investing in YOU. We've allocated budget for training, certifications, conference attendance, etc. and support participation in industry groups as well as speaking at events.
As you're joining a company in a growth phase, we are interested in developing individuals that show leadership qualities into those that will build and oversee future teams. In addition to significant growth opportunities, you will get to help build our security stack, sourced from best-in-breed solutions and tooling.
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
What you would do... in this role:
• Design, implement, and manage preventive controls, detective measures and automation, validating secure implementation in our AWS and Azure environments
• Identify opportunities for automating security controls and help develop sustainable solutions
• Partner with other teams and drive security-focused improvements to our cloud infrastructure
• Assess our cloud environments for security issues and lead remediation efforts
• Lead and assist in incident response efforts
• Collaborate with other teams to provide security guidance and expertise
• Advocate best practices to promote a proactive and collaborative security culture
Required Skills:
• Strong analytical and troubleshooting skills
• The ability to articulate security concepts to both technical and non-technical audiences
• 5+ years of relevant experience in information security, with the most recent involving AWS and/or Azure
• Expert knowledge of network/system attack methods and mitigation techniques as well as two or more of the following:
• Operating system/instance hardening
• Secure network design
• Container security
• Malware analysis
• IAM
• DLP
Desired Skills:
• Experience with leading incident response
• Experience with security automation
• Experience with security in DevOps environments (secrets management, CI/CD pipeline integration, secure IaC, container security, etc.)
• Experience in threat detection, monitoring, hunting, and forensics
• Experience with regulatory compliance frameworks and standards
• Experience with configuring and securing AWS or Azure cloud environments.
• Experience with configuring Log Management/SIEM tools
• Experience with configuring and deploying EDR, Antivirus, and security tools.
• A high level of integrity and a moral compass
Why Tricentis?
Tricentis is currently investing heavily in our information security efforts so that means investing in YOU. We've allocated budget for training, certifications, conference attendance, etc. and support participation in industry groups as well as speaking at events.
As you're joining a company in a growth phase, we are interested in developing individuals that show leadership qualities into those that will build and oversee future teams. In addition to significant growth opportunities, you will get to help build our security stack, sourced from best-in-breed solutions and tooling.
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran Show more details...
via ZipRecruiter
schedule_type: Full-time
The Business Analyst is responsible for the management and development of Business Applications such as ServiceNow and NetSuite among others, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change... management initiatives to improve the user experience
The Business Analyst is responsible for the management and development of Business Applications such as ServiceNow and NetSuite among others, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change... management initiatives to improve the user experience and increase productivity. The individual will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform.
You will work collaboratively to understand data collection and system requirements to support the service delivery for post-sale programs and teams not only within the ServiceNow platform but the adjunct systems that either feed into the ServiceNow platform or use the ServiceNow platform data. Work to gain insight and input on proposed solutions and well as influence business stakeholders on options that support best practice and native functionality that we will use to achieve project outcomes and resolve system issues
Responsibilities:
• Consult and liaise with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to develop solutions to ensure business requirements are achieved
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Provide expert advice on application solutions
• Produce functional, technical and system design documentation
• Conduct feasibility studies of applications and system solutions
• Create test scenarios for applications and enhancements, ensuring functional requirements are met
• Develop cost analysis, design considerations, and implementation timelines.
• Facilitate testing of new ServiceNow functionality rollouts
• Interact with third party vendors and developers where appropriate
• Utilize and champion agile techniques to deliver on competing requirements
• Research, evaluate and recommend new technologies to support the growth and strategic direction of the business
Qualifications:
• 3+ years of experience with ServiceNow setup and configuration preferred
• 4+ years of business analyst experience
• 1-2 years of project management experience
• Excellent knowledge of the full SDLC
• Proficient MS Excel, Word, PowerPoint and Lucid Chart skills
• Extensive experience in data modeling, process mapping and specification documentation
• Experience facilitating workshops and discussion sessions
• Experience in developing, implementing, and maintaining system processes and procedures
• Experience in creating business cases for technology-related solutions
• Experience completing projects on time, on budget and to specification requirements
• Previous ServiceNow or other ITSM Implementation experience
• Knowledge of best practice for Support and post-sales processes
• Bachelor's degree in Computer Science, MIS, or related field
Other Key Competencies:
• High level problem solving and analytical skills
• Excellent communication and interpersonal skills
• Active listener with the ability to think strategically, solve problems and negotiate
• Strong ability to engage and influence stakeholders, at all levels across the business
• Ability to build and maintain effective working relationships with stakeholders
• Superior organizational skills including outstanding accuracy and attention to detail
• Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
• Diplomatic, with an ability to operate with a flexible approach in a changing environment
• A 'can-do' attitude and committed to building skills and knowledge
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
You will work collaboratively to understand data collection and system requirements to support the service delivery for post-sale programs and teams not only within the ServiceNow platform but the adjunct systems that either feed into the ServiceNow platform or use the ServiceNow platform data. Work to gain insight and input on proposed solutions and well as influence business stakeholders on options that support best practice and native functionality that we will use to achieve project outcomes and resolve system issues
Responsibilities:
• Consult and liaise with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to develop solutions to ensure business requirements are achieved
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Provide expert advice on application solutions
• Produce functional, technical and system design documentation
• Conduct feasibility studies of applications and system solutions
• Create test scenarios for applications and enhancements, ensuring functional requirements are met
• Develop cost analysis, design considerations, and implementation timelines.
• Facilitate testing of new ServiceNow functionality rollouts
• Interact with third party vendors and developers where appropriate
• Utilize and champion agile techniques to deliver on competing requirements
• Research, evaluate and recommend new technologies to support the growth and strategic direction of the business
Qualifications:
• 3+ years of experience with ServiceNow setup and configuration preferred
• 4+ years of business analyst experience
• 1-2 years of project management experience
• Excellent knowledge of the full SDLC
• Proficient MS Excel, Word, PowerPoint and Lucid Chart skills
• Extensive experience in data modeling, process mapping and specification documentation
• Experience facilitating workshops and discussion sessions
• Experience in developing, implementing, and maintaining system processes and procedures
• Experience in creating business cases for technology-related solutions
• Experience completing projects on time, on budget and to specification requirements
• Previous ServiceNow or other ITSM Implementation experience
• Knowledge of best practice for Support and post-sales processes
• Bachelor's degree in Computer Science, MIS, or related field
Other Key Competencies:
• High level problem solving and analytical skills
• Excellent communication and interpersonal skills
• Active listener with the ability to think strategically, solve problems and negotiate
• Strong ability to engage and influence stakeholders, at all levels across the business
• Ability to build and maintain effective working relationships with stakeholders
• Superior organizational skills including outstanding accuracy and attention to detail
• Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
• Diplomatic, with an ability to operate with a flexible approach in a changing environment
• A 'can-do' attitude and committed to building skills and knowledge
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
via ZipRecruiter
posted_at: 23 days agoschedule_type: Full-time
Our Security GRC team within Information Security plays a crucial role in supporting our mission. We ensure we meet our duty of care to our customers, employees, and partners by creating effective governance for upholding internal security policies, distributing foundational security expertise across every department to create a strong security culture, and bolstering customer and community trust... by providing accessible and transparent information
Our Security GRC team within Information Security plays a crucial role in supporting our mission. We ensure we meet our duty of care to our customers, employees, and partners by creating effective governance for upholding internal security policies, distributing foundational security expertise across every department to create a strong security culture, and bolstering customer and community trust... by providing accessible and transparent information about our internal security program. This role partners closely with other security teams, Legal, Sales, HR, and many other teams at Tricentis.
In addition, the ideal candidate will have experience using certification initiatives to streamline business process to achieve optimal efficiency. This should not be conflict-inducing, but instead uses collaborative change management tactics that build engagement, ownership, and inspiring enthusiasm across the company.
As we continue to grow, we will need this role to assist in assessing the GRC positions of any acquisitions while ensuring gaps are managed during the subsequent integration to Tricentis. If you hate silos, this is the company for you. This role will assist in building deeper layers of transparency and accountability while ensuring all roles have visibility to drive appropriate planning, allocation, and delivery
What You'll Do:
• Directly manage and own the security policies, procedures and controls with the goal of maintaining compliance to applicable regulations.
• Lead all security audit activities, including control monitoring, internal assessments, and 3rd party vendors.
• Develop strong relationships with internal stakeholders and external auditors.
• Manage sales support collateral, automating wherever possible, and interact directly as needed.
• Create and manage security M&A due diligence plan.
• Lead security training and awareness efforts.
• Develop and manage data governance, including retention/destruction procedures, data flows and inventory.
• Lead all Product Certification & Compliance efforts with a focus on increasing Engineering velocity while maintaining appropriate safeguards.
• Perform recurring internal audits to ensure processes and safeguards remain in place and effective.
• Partner with internal Stakeholders to refine Policies, Procedures, & Practices to meet and reflect regulatory controls.
• Use management-by-influence to drive operational changes in a pro-active and supportive way that builds unity across corporate divisions.
• Configure & maintain a Governance, Risk, & Compliance tool to collect & warehouse compliance evidence while identifying potential gaps & risk.
• Build a certification roadmap that empowers Tricentis' Sales team with clear timelines and industry targets.
• Work with Sales & Product Management teams to identify Level of Effort and ROI for new certifications while also ensuring that our Compliance & Certification efforts are adequately reflected in Marketing/Sales materials.
• Identify & streamline reporting of compliance initiatives to create a Compliance Scorecard for Executive Leadership.
• Partner with engineering, product management, and customer-facing teams to create effective processes that ensure we meet the needs of our customers in the most optimized and compliant way possible.
Who You Are:
• You are an empathetic leader that seeks to understand each project team member's strengths and constraints.
• You have a willingness to "jump in" and empower stakeholders to be 'editors' instead of 'authors.'
• You are comfortable at both the strategic and tactical level. You see the big picture and can create an inspirational vision, but you thrive in leading and executing strategic initiatives of your own.
• You have the ability to work directly with Individual Contributors while also preparing & presenting reporting for Senior Leadership.
• While you are not responsible for the Security of the product, you should have a high-level familiarity with standard Security concepts, as well as standard development frameworks such as Agile, DevOps, DevSecOps, etc.
• You should be comfortable interacting with external stakeholders such as CTOs, CISOs, and VPs of Procurement.
• You will assist in streamlining our revenue pipeline by responding to and subsequently automating responses to our customer's third-party validation activities.
Additional Qualifications:
Required Education / Experience:
• 5-7 years' experience of related work with management experience
• Bachelor's degree in business, Computer Science, or related field
• Occasional travel required
Required Certifications / Experience:
• ISO27001 (leading certification efforts)
• SOC2 (leading certification efforts)
• Sarbanes-Oxley Act (SOX) and financial reporting audits
• Secure Controls Framework (mapping and execution)
• Assessment of 3rd Party risk and management
• Assessment of security risk and management
Preferred Certifications / Experience:
• ISO9001 (leading certification efforts)
• DODin-APL/FIPS-140 (leading certification efforts)
• FedRamp / FISMA (leading certification efforts)
• AuditBoard administration
• Information security certification or risk management certifications preferred (CISA, CISM, CRISC, CISSP)
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
In addition, the ideal candidate will have experience using certification initiatives to streamline business process to achieve optimal efficiency. This should not be conflict-inducing, but instead uses collaborative change management tactics that build engagement, ownership, and inspiring enthusiasm across the company.
As we continue to grow, we will need this role to assist in assessing the GRC positions of any acquisitions while ensuring gaps are managed during the subsequent integration to Tricentis. If you hate silos, this is the company for you. This role will assist in building deeper layers of transparency and accountability while ensuring all roles have visibility to drive appropriate planning, allocation, and delivery
What You'll Do:
• Directly manage and own the security policies, procedures and controls with the goal of maintaining compliance to applicable regulations.
• Lead all security audit activities, including control monitoring, internal assessments, and 3rd party vendors.
• Develop strong relationships with internal stakeholders and external auditors.
• Manage sales support collateral, automating wherever possible, and interact directly as needed.
• Create and manage security M&A due diligence plan.
• Lead security training and awareness efforts.
• Develop and manage data governance, including retention/destruction procedures, data flows and inventory.
• Lead all Product Certification & Compliance efforts with a focus on increasing Engineering velocity while maintaining appropriate safeguards.
• Perform recurring internal audits to ensure processes and safeguards remain in place and effective.
• Partner with internal Stakeholders to refine Policies, Procedures, & Practices to meet and reflect regulatory controls.
• Use management-by-influence to drive operational changes in a pro-active and supportive way that builds unity across corporate divisions.
• Configure & maintain a Governance, Risk, & Compliance tool to collect & warehouse compliance evidence while identifying potential gaps & risk.
• Build a certification roadmap that empowers Tricentis' Sales team with clear timelines and industry targets.
• Work with Sales & Product Management teams to identify Level of Effort and ROI for new certifications while also ensuring that our Compliance & Certification efforts are adequately reflected in Marketing/Sales materials.
• Identify & streamline reporting of compliance initiatives to create a Compliance Scorecard for Executive Leadership.
• Partner with engineering, product management, and customer-facing teams to create effective processes that ensure we meet the needs of our customers in the most optimized and compliant way possible.
Who You Are:
• You are an empathetic leader that seeks to understand each project team member's strengths and constraints.
• You have a willingness to "jump in" and empower stakeholders to be 'editors' instead of 'authors.'
• You are comfortable at both the strategic and tactical level. You see the big picture and can create an inspirational vision, but you thrive in leading and executing strategic initiatives of your own.
• You have the ability to work directly with Individual Contributors while also preparing & presenting reporting for Senior Leadership.
• While you are not responsible for the Security of the product, you should have a high-level familiarity with standard Security concepts, as well as standard development frameworks such as Agile, DevOps, DevSecOps, etc.
• You should be comfortable interacting with external stakeholders such as CTOs, CISOs, and VPs of Procurement.
• You will assist in streamlining our revenue pipeline by responding to and subsequently automating responses to our customer's third-party validation activities.
Additional Qualifications:
Required Education / Experience:
• 5-7 years' experience of related work with management experience
• Bachelor's degree in business, Computer Science, or related field
• Occasional travel required
Required Certifications / Experience:
• ISO27001 (leading certification efforts)
• SOC2 (leading certification efforts)
• Sarbanes-Oxley Act (SOX) and financial reporting audits
• Secure Controls Framework (mapping and execution)
• Assessment of 3rd Party risk and management
• Assessment of security risk and management
Preferred Certifications / Experience:
• ISO9001 (leading certification efforts)
• DODin-APL/FIPS-140 (leading certification efforts)
• FedRamp / FISMA (leading certification efforts)
• AuditBoard administration
• Information security certification or risk management certifications preferred (CISA, CISM, CRISC, CISSP)
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran Show more details...
via ZipRecruiter
posted_at: 21 days agoschedule_type: Full-time
Job Description
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools...
Requirements
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty
• Gain deep knowledge about your assigned
Job Description
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools...
Requirements
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty
• Gain deep knowledge about your assigned customer's business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.
Qualifications:
• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.
Additional skills that make and exceptional candidate:
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
• Fluency in French
Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
#LI-RP1 Show more details...
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools...
Requirements
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty
• Gain deep knowledge about your assigned customer's business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.
Qualifications:
• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.
Additional skills that make and exceptional candidate:
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
• Fluency in French
Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
#LI-RP1 Show more details...
via LinkedIn
schedule_type: Full-timework_from_home: 1
Visionary Integration Professionals (VIP) provides industry-leading management consulting, system integration, and technology deployment solutions. VIP helps its clients strengthen mission outcomes by combining deep industry specialization, agility to adapt as needed, and an unwavering commitment to client satisfaction. VIP brings expertise in how to deploy systems that align people, processes... and technology to accelerate strategic change and to
Visionary Integration Professionals (VIP) provides industry-leading management consulting, system integration, and technology deployment solutions. VIP helps its clients strengthen mission outcomes by combining deep industry specialization, agility to adapt as needed, and an unwavering commitment to client satisfaction. VIP brings expertise in how to deploy systems that align people, processes... and technology to accelerate strategic change and to deliver business results in partnership with its clients. Since 1996, VIP has worked with over 1,200 public sector and commercial clients. For more information, visit https://trustvip.com.
Looking for an opportunity to expand your skillset and marketability while earning a good wage?
We are looking for resources that are strong in delivering Software Testing, Test Automation, and Performance Testing solutions that leverage Tricentis Software. Ideal candidates would have experience with Tricentis Tosca, Tricentis NeoLoad (formerly Neotys NeoLoad), and/or Tricentis qTest. Proof of certification in the tools through Tricentis is required for delivery of services to our customers. Don’t have Tricentis training or certification(s) yet? For the right candidate(s), VIP will pay for your time to go through the Tricentis Academy training and certification process.
The compensation for this position is $60.00 to $80.00 per hour depending on experience and qualifications. This position is eligible for a benefits package including; medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage and basic life insurance.
By submitting your Profile on LinkedIn for this job you are indicating your interest to work at Visionary Integration Professionals® (VIP); you are not submitting an application for employment. Your information will be sent to our recruitment team for review. A formal application is required to be considered for employment Show more details...
Looking for an opportunity to expand your skillset and marketability while earning a good wage?
We are looking for resources that are strong in delivering Software Testing, Test Automation, and Performance Testing solutions that leverage Tricentis Software. Ideal candidates would have experience with Tricentis Tosca, Tricentis NeoLoad (formerly Neotys NeoLoad), and/or Tricentis qTest. Proof of certification in the tools through Tricentis is required for delivery of services to our customers. Don’t have Tricentis training or certification(s) yet? For the right candidate(s), VIP will pay for your time to go through the Tricentis Academy training and certification process.
The compensation for this position is $60.00 to $80.00 per hour depending on experience and qualifications. This position is eligible for a benefits package including; medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage and basic life insurance.
By submitting your Profile on LinkedIn for this job you are indicating your interest to work at Visionary Integration Professionals® (VIP); you are not submitting an application for employment. Your information will be sent to our recruitment team for review. A formal application is required to be considered for employment Show more details...
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