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Most recent job postings at Tripadvisor
via Greenhouse
posted_at: 5 days agoschedule_type: Full-time
We believe that we are better together and, at Tripadvisor, we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is the world’s largest travel site helping hundreds of millions... monthly consumers to know better, book better and go
We believe that we are better together and, at Tripadvisor, we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is the world’s largest travel site helping hundreds of millions... monthly consumers to know better, book better and go better to reach the full potential of every trip. We're looking for a Senior Product Manager who is passionate about machine learning technology, big data platforms, and the application of data forward techniques across the product life cycle.
In this role, you will develop long term development & business technology strategies & will lead a cross-functional team to continuously improve Tripadvisor's Machine Learning products as well as the tools & infrastructure for supporting key data products and services. As a Senior PM, you will influence the product strategy, own your roadmap and produce specifications that evolve the platform’s feature set for both internal and external customers, and work closely with engineering to ensure quality deliverables on-time.
Tripadvisor Product Managers work with cross-functional teams of talented and passionate engineers, designers, data scientists and analysts to build products. We are looking for passionate and extremely entrepreneurial Product Managers to help innovate and execute product initiatives across the team.
This position is full time and remote.
What you'll do:
• Develop products and features that drive value for businesses, consumers, and Tripadvisor.
• Understand and influence the product strategy of ML products; actively contribute to OKR planning; build and own your roadmap.
• Develop requirements and specifications that are informed by a combination of technical background in engineering and/or machine learning with strong product sense and excellent communication skills.
• Lead cross-functional teams throughout the product development lifecycle, owning the product from conception through launch to maturity and support.
• Embrace hypothesis testing methodology: work with Data Science, Analytics, Engineering to define, build and launch tests, internalize the learnings, iterate to find and roll out wins.
• Be data driven - always keep your metrics and measurement in mind. Wherever possible, use data to inform and strengthen your argument. Be comfortable to roll up your sleeves and dive into the data.
Skills & Experience:
• 6+ years of comparable internet product management experience, including experience working and innovating on Machine Learning products.
• Extensive technical understanding and demonstrated leadership experience working effectively with engineers, data scientists, ML practitioners, other Product Managers, etc.
• Good business judgment when making decisions and understanding the relevance/impact of each decision on the strategic direction of the team and the business
• Strong problem solving, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Strong analytical and creative skills. Able to dive into the complex design tradeoffs of ML-driven products and evolve creative ways to unlock value for users.
• Excellent written communication skills and ability to present technical content to non-technical audiences. Ability to partner with different functions to ensure that your solutions drive real business impact.
• Self-motivation, autonomy and tenacity - you have a track record of taking on complex and broad problem sets, creating structure, mobilizing teams, and pushing forward through challenges. All while staying transparent and knowing when to ask for help.
• Excellent communication and interpersonal skills with various audiences across different seniority levels and a spectrum of functions.
• High attention to detail and the ability to effectively lead multiple projects at a time. Successfully able to meet deadlines.
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly.
• Teamwork skills essential; sense of humor preferred.
• Passionate about travel.
The salary range for this role is $150,000.00 to $190,000.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-EK1
#LI-REMOTE Show more details...
Tripadvisor is the world’s largest travel site helping hundreds of millions... monthly consumers to know better, book better and go better to reach the full potential of every trip. We're looking for a Senior Product Manager who is passionate about machine learning technology, big data platforms, and the application of data forward techniques across the product life cycle.
In this role, you will develop long term development & business technology strategies & will lead a cross-functional team to continuously improve Tripadvisor's Machine Learning products as well as the tools & infrastructure for supporting key data products and services. As a Senior PM, you will influence the product strategy, own your roadmap and produce specifications that evolve the platform’s feature set for both internal and external customers, and work closely with engineering to ensure quality deliverables on-time.
Tripadvisor Product Managers work with cross-functional teams of talented and passionate engineers, designers, data scientists and analysts to build products. We are looking for passionate and extremely entrepreneurial Product Managers to help innovate and execute product initiatives across the team.
This position is full time and remote.
What you'll do:
• Develop products and features that drive value for businesses, consumers, and Tripadvisor.
• Understand and influence the product strategy of ML products; actively contribute to OKR planning; build and own your roadmap.
• Develop requirements and specifications that are informed by a combination of technical background in engineering and/or machine learning with strong product sense and excellent communication skills.
• Lead cross-functional teams throughout the product development lifecycle, owning the product from conception through launch to maturity and support.
• Embrace hypothesis testing methodology: work with Data Science, Analytics, Engineering to define, build and launch tests, internalize the learnings, iterate to find and roll out wins.
• Be data driven - always keep your metrics and measurement in mind. Wherever possible, use data to inform and strengthen your argument. Be comfortable to roll up your sleeves and dive into the data.
Skills & Experience:
• 6+ years of comparable internet product management experience, including experience working and innovating on Machine Learning products.
• Extensive technical understanding and demonstrated leadership experience working effectively with engineers, data scientists, ML practitioners, other Product Managers, etc.
• Good business judgment when making decisions and understanding the relevance/impact of each decision on the strategic direction of the team and the business
• Strong problem solving, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Strong analytical and creative skills. Able to dive into the complex design tradeoffs of ML-driven products and evolve creative ways to unlock value for users.
• Excellent written communication skills and ability to present technical content to non-technical audiences. Ability to partner with different functions to ensure that your solutions drive real business impact.
• Self-motivation, autonomy and tenacity - you have a track record of taking on complex and broad problem sets, creating structure, mobilizing teams, and pushing forward through challenges. All while staying transparent and knowing when to ask for help.
• Excellent communication and interpersonal skills with various audiences across different seniority levels and a spectrum of functions.
• High attention to detail and the ability to effectively lead multiple projects at a time. Successfully able to meet deadlines.
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly.
• Teamwork skills essential; sense of humor preferred.
• Passionate about travel.
The salary range for this role is $150,000.00 to $190,000.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-EK1
#LI-REMOTE Show more details...
via Greenhouse
posted_at: 1 month agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The Client Delivery Specialist will support our high performing sales... team with many of the processes and tools that they
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The Client Delivery Specialist will support our high performing sales... team with many of the processes and tools that they need to be effective and efficient at their jobs, including, order processing, support, validation, system troubleshooting, sales tool set-up, and other sales support-related tasks. The successful candidate will also provide customer sales support, responding to sales and product related inbound questions from customers and SMB and Enterprise Account teams.This role requires a proactive, motivated, and highly organized person who is able to work well in a fast-paced, team-oriented environment. The ideal candidate will have excellent verbal and written communication skills, have an excellent eye for detail to ensure compliance is met, and be proficient with Microsoft Excel, Microsoft Outlook and Salesforce.com.
What You’ll Do
Support the global sales teams, covering the following responsibilities:
• Provide front-line support for Salesforce & Oracle billing system errors, contract validation, and product activation
• Provide back-end Operational Support including:
• Processing orders including offline orders with Special Terms
• Processing product cancelations as necessary
• Reviewing and sharing ad-hoc customer reports
• Collaborating with Finance to fix billing errors, process refunds, and any other projects they need support with
• Facilitate the resolution of customer issues raised by Sales by escalating to internal teams
• Act as a regional Salesforce subject matter expert to ensure that sales reps are following globally consistent CRM processes. This may include onboarding and reinforcement training.
• This individual will also play a large part in testing for new Salesforce releases and bug resolution.
• Troubleshoot issues related to customer-used products and work with Product and Engineering teams to resolve
• Provide Customer Sales Support including:
• Manage customer requests and assign to account owners for follow up
• Document processes related to inbound request handling
• Act as subject matter expert in Customer Service policies, and assist with sales-requested customer service escalations
• Provide regional tool support & education to SMB and Enterprise Account teams, including new account creation, and new hire support
• Create process how to guides/playbooks/”wikis” for Sales
• Publish communications and updates to global sales
• Identify inefficiencies in processes and make structured recommendations to improve efficiency
Skills & Experience
• At least 2 years of experience in sales administration and/or order management
• Fluency in English, a second language is desirable
• Strong organizational skills, with sound written and oral communication skills
• Strong attention to detail
• Self-starter with proven hands-on approach and the ability to multi-task and think creatively
• Work collaboratively in a team environment
• Sound working knowledge in Salesfore.com (or similar customer management software)
• Proficient in Microsoft Office, in particular Excel and Outlook
• Hotel or travel experience would be an advantage, but not essential
In addition, the ideal candidate will demonstrate the following competencies
• Proactive and positive attitude to work
• Flexible and open to change; adapts behavior and work methods accordingly
• Helps team to achieve goals by fostering team cooperation
• Embraces new initiatives, thinks creatively and exceeds goals
• Can be relied upon to ensure that allocated projects are completed in an appropriate and timely manner
• Identifies and analyzes problems; distinguishes between relevant and irrelevant information; escalates issues as required
• Clear communication through expression of facts and ideas in a clear, convincing and organized manner
• Works effectively with other departments throughout the organization
The salary range for this role is $45,000 to $65,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-GM1
#LI-Hybrid Show more details...
The Client Delivery Specialist will support our high performing sales... team with many of the processes and tools that they need to be effective and efficient at their jobs, including, order processing, support, validation, system troubleshooting, sales tool set-up, and other sales support-related tasks. The successful candidate will also provide customer sales support, responding to sales and product related inbound questions from customers and SMB and Enterprise Account teams.This role requires a proactive, motivated, and highly organized person who is able to work well in a fast-paced, team-oriented environment. The ideal candidate will have excellent verbal and written communication skills, have an excellent eye for detail to ensure compliance is met, and be proficient with Microsoft Excel, Microsoft Outlook and Salesforce.com.
What You’ll Do
Support the global sales teams, covering the following responsibilities:
• Provide front-line support for Salesforce & Oracle billing system errors, contract validation, and product activation
• Provide back-end Operational Support including:
• Processing orders including offline orders with Special Terms
• Processing product cancelations as necessary
• Reviewing and sharing ad-hoc customer reports
• Collaborating with Finance to fix billing errors, process refunds, and any other projects they need support with
• Facilitate the resolution of customer issues raised by Sales by escalating to internal teams
• Act as a regional Salesforce subject matter expert to ensure that sales reps are following globally consistent CRM processes. This may include onboarding and reinforcement training.
• This individual will also play a large part in testing for new Salesforce releases and bug resolution.
• Troubleshoot issues related to customer-used products and work with Product and Engineering teams to resolve
• Provide Customer Sales Support including:
• Manage customer requests and assign to account owners for follow up
• Document processes related to inbound request handling
• Act as subject matter expert in Customer Service policies, and assist with sales-requested customer service escalations
• Provide regional tool support & education to SMB and Enterprise Account teams, including new account creation, and new hire support
• Create process how to guides/playbooks/”wikis” for Sales
• Publish communications and updates to global sales
• Identify inefficiencies in processes and make structured recommendations to improve efficiency
Skills & Experience
• At least 2 years of experience in sales administration and/or order management
• Fluency in English, a second language is desirable
• Strong organizational skills, with sound written and oral communication skills
• Strong attention to detail
• Self-starter with proven hands-on approach and the ability to multi-task and think creatively
• Work collaboratively in a team environment
• Sound working knowledge in Salesfore.com (or similar customer management software)
• Proficient in Microsoft Office, in particular Excel and Outlook
• Hotel or travel experience would be an advantage, but not essential
In addition, the ideal candidate will demonstrate the following competencies
• Proactive and positive attitude to work
• Flexible and open to change; adapts behavior and work methods accordingly
• Helps team to achieve goals by fostering team cooperation
• Embraces new initiatives, thinks creatively and exceeds goals
• Can be relied upon to ensure that allocated projects are completed in an appropriate and timely manner
• Identifies and analyzes problems; distinguishes between relevant and irrelevant information; escalates issues as required
• Clear communication through expression of facts and ideas in a clear, convincing and organized manner
• Works effectively with other departments throughout the organization
The salary range for this role is $45,000 to $65,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-GM1
#LI-Hybrid Show more details...
via Greenhouse
schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We are looking for an experienced Business Development Sales Executive... to join our Inside Sales organization of Hospitality
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We are looking for an experienced Business Development Sales Executive... to join our Inside Sales organization of Hospitality Solutions as a fully remote employee. Our focus is engaging with our prospects and positioning our hotel and hospitality solutions so that we can gain new customers and position Tripadvisor as the partner of choice for the hospitality industry. As a Business Development Sales Executive at Tripadvisor, you will make outbound calls to designated prospects, engage in a consultative sales approach, demonstrate our business value and ultimately subscribe new customers to the solution. You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.
You are the right person for this role if you are proactive, motivated, organized and responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management as well as a strong background in sales with a track record of exceeding targets, preferably in telesales, new customer acquisition and/or business development.
What You’ll Do
• Manage designated pipeline and make outbound calls to our prospects
• Consultatively position our hotel solutions, value proposition and benefit for business success
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Have the business acumen to hold an engaging dialogue with our hotel partners that covers, but not limited to industry and local trends, return-on-investment, website traffic, views, and sessions
• Achieve and exceed agreed quarterly sales targets on revenue, conversion number of new customers & other related KPIs
• Collaborate with other teams in the pursuit of excellent results and flawless execution
Skills & Experience
• Minimum 3 years of proven sales experience (preferably in a hunter or outside sales role)
• Bachelor’s Degree
• New customer acquisition and/or business development experience
• Excellent communication skills
• Demonstrate sales aptitude (negotiation & closing) with relentlessly high standards
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on initiatives without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Relevant experience in revenue management or knowledge of Hotel PMS & RMS software is a big plus
• Relevant experience in Hotel reputation management software also a big plus
• Coachability, openness to feedback and dedication to consistent self-improvement
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-MM1
#LI-Hybrid Show more details...
We are looking for an experienced Business Development Sales Executive... to join our Inside Sales organization of Hospitality Solutions as a fully remote employee. Our focus is engaging with our prospects and positioning our hotel and hospitality solutions so that we can gain new customers and position Tripadvisor as the partner of choice for the hospitality industry. As a Business Development Sales Executive at Tripadvisor, you will make outbound calls to designated prospects, engage in a consultative sales approach, demonstrate our business value and ultimately subscribe new customers to the solution. You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented.
You are the right person for this role if you are proactive, motivated, organized and responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management as well as a strong background in sales with a track record of exceeding targets, preferably in telesales, new customer acquisition and/or business development.
What You’ll Do
• Manage designated pipeline and make outbound calls to our prospects
• Consultatively position our hotel solutions, value proposition and benefit for business success
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Have the business acumen to hold an engaging dialogue with our hotel partners that covers, but not limited to industry and local trends, return-on-investment, website traffic, views, and sessions
• Achieve and exceed agreed quarterly sales targets on revenue, conversion number of new customers & other related KPIs
• Collaborate with other teams in the pursuit of excellent results and flawless execution
Skills & Experience
• Minimum 3 years of proven sales experience (preferably in a hunter or outside sales role)
• Bachelor’s Degree
• New customer acquisition and/or business development experience
• Excellent communication skills
• Demonstrate sales aptitude (negotiation & closing) with relentlessly high standards
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on initiatives without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Relevant experience in revenue management or knowledge of Hotel PMS & RMS software is a big plus
• Relevant experience in Hotel reputation management software also a big plus
• Coachability, openness to feedback and dedication to consistent self-improvement
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
#LI-MM1
#LI-Hybrid Show more details...
via Greenhouse
schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion reviews and opinions covering the world’s largest section of travel listings worldwide, comprising 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Tripadvisor is looking for a leader to oversee our commercial strategy across the advertising business with a full portfolio of solutions across native and data powered media, social, partnerships, e-commerce, audio, and video. The Global Head of Commercial Strategy will be responsible for both Sales/Agency Development and Commercial expansion, playing an integral role in driving growth strategies to realize our potential in under penetrated solutions, categories, and regions. This passionate, well-organized and highly effective individual will break new business and uncover new areas of opportunity. You will be joining a leadership team with significant media experience and will report directly to the VP/GM, Global Media based in NYC.
What You'll Do
• Accelerate media revenue through developing & executing impactful global sales strategies among high potential categories, agencies, & brands
• Develop a robust sales strategy in partnership with the leadership team that generates new opportunities, augments gaps, and amplifies our moats.
• Work cross-functionally to develop Tripadvisor’s unique global positioning and opportunities leveraging internal capabilities, client feedback and competitive and market insights to drive and impact long term ad revenue.
• Execute actionable plans to create and capture demand in the marketplace domestically and globally including agency development, self serve sales strategies, and category specific go to market strategies.
• Build a global agency practice to develop and foster relationships with enterprise partnership leads, agency trading desks, influential stakeholders (C-Suite, SVP, VP, Directors), and day-to-day decision makers (Strategy, Investment, Programmatic, Research)
• Serve as a key stakeholder to ideate, develop & drive strategies around enhancing existing products and ideating on net new opportunities (enhanced ads, premium integrations, commerce-enablemed content, shopping ads & marketplace) to fill category gaps & enhance our consumer value proposition
• Lead Tripadvisor’s commercial expansion efforts to help diversify & grow net new revenue streams through existing assets and new business development
• Identify, vet, and develop net-new business partnerships with key publishers, tech platforms, and/or companies that may have a natural synergies with travel to help round out our offering with key non-endemic categories
• Evaluate the financial and non-financial benefits, risks, and feasibility of new partnerships
• Foster revenue growth of our self-serve business, Tripadvisor Ad Express (TAE), and provide leadership to the team as it relates to short & long term strategy
• Identify synergies and opportunities to leverage the full TAMG network, partnering with key stakeholders to bring these strategies to market.
• This is an external and marketplace facing role with the opportunity to also represent Tripadvisor at C-Suite client meetings, key industry events & various press opportunities.
Skills & Experience
• 10+ years previous relevant global work experience; this could include professional services (ie consulting, business development) or media experience at a large network/publisher/agency (sales, strategy roles).
• Strong communication skills & high visibility within the marketplace (experience speaking on panels, press interviews, etc.)
• Proven experience driving influence across senior stakeholders, both internal and external
• Passion and knowledge of the travel landscape and the digital advertising industry
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in vendor communication & negotiation - able to lead call with little to no assistance
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
The salary range for this role is $174,000 to $230,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion reviews and opinions covering the world’s largest section of travel listings worldwide, comprising 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Tripadvisor is looking for a leader to oversee our commercial strategy across the advertising business with a full portfolio of solutions across native and data powered media, social, partnerships, e-commerce, audio, and video. The Global Head of Commercial Strategy will be responsible for both Sales/Agency Development and Commercial expansion, playing an integral role in driving growth strategies to realize our potential in under penetrated solutions, categories, and regions. This passionate, well-organized and highly effective individual will break new business and uncover new areas of opportunity. You will be joining a leadership team with significant media experience and will report directly to the VP/GM, Global Media based in NYC.
What You'll Do
• Accelerate media revenue through developing & executing impactful global sales strategies among high potential categories, agencies, & brands
• Develop a robust sales strategy in partnership with the leadership team that generates new opportunities, augments gaps, and amplifies our moats.
• Work cross-functionally to develop Tripadvisor’s unique global positioning and opportunities leveraging internal capabilities, client feedback and competitive and market insights to drive and impact long term ad revenue.
• Execute actionable plans to create and capture demand in the marketplace domestically and globally including agency development, self serve sales strategies, and category specific go to market strategies.
• Build a global agency practice to develop and foster relationships with enterprise partnership leads, agency trading desks, influential stakeholders (C-Suite, SVP, VP, Directors), and day-to-day decision makers (Strategy, Investment, Programmatic, Research)
• Serve as a key stakeholder to ideate, develop & drive strategies around enhancing existing products and ideating on net new opportunities (enhanced ads, premium integrations, commerce-enablemed content, shopping ads & marketplace) to fill category gaps & enhance our consumer value proposition
• Lead Tripadvisor’s commercial expansion efforts to help diversify & grow net new revenue streams through existing assets and new business development
• Identify, vet, and develop net-new business partnerships with key publishers, tech platforms, and/or companies that may have a natural synergies with travel to help round out our offering with key non-endemic categories
• Evaluate the financial and non-financial benefits, risks, and feasibility of new partnerships
• Foster revenue growth of our self-serve business, Tripadvisor Ad Express (TAE), and provide leadership to the team as it relates to short & long term strategy
• Identify synergies and opportunities to leverage the full TAMG network, partnering with key stakeholders to bring these strategies to market.
• This is an external and marketplace facing role with the opportunity to also represent Tripadvisor at C-Suite client meetings, key industry events & various press opportunities.
Skills & Experience
• 10+ years previous relevant global work experience; this could include professional services (ie consulting, business development) or media experience at a large network/publisher/agency (sales, strategy roles).
• Strong communication skills & high visibility within the marketplace (experience speaking on panels, press interviews, etc.)
• Proven experience driving influence across senior stakeholders, both internal and external
• Passion and knowledge of the travel landscape and the digital advertising industry
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in vendor communication & negotiation - able to lead call with little to no assistance
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
The salary range for this role is $174,000 to $230,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
via Greenhouse
schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is looking for an exceptional scientist to join our... dynamic and fast paced Machine Learning Team, focusing
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is looking for an exceptional scientist to join our... dynamic and fast paced Machine Learning Team, focusing primarily on the Tripadvisor Experiences business. Our Experiences vertical provides customers with a collection of over 300K bookable products - experiences like glacier hikes in Alaska, guided walking tours in Lisbon, swimming with pigs in the Bahamas, and many, many more. The fast-growing user and product spaces pose a significant challenge for us: how to match users with experiences that are relevant to them, particularly in international markets where we hope to grow our footprint even further. As a Machine Learning Scientist working in this space, you will have the opportunity to apply your modeling and engineering skills to a number of different areas, but with a particular focus on sort and recommendations. You will have access to the newest development tools and huge data sets. You will deploy your solutions online and be able to observe the impact of your work in real time as you help the company grow.
We are looking for someone who is independent, curious, and motivated; who likes discussing ideas and will bring something new to the table. You will be working in a diverse environment where you’ll collaborate with a broad multidisciplinary team of ML scientists, analysts, software engineers, and product managers. You’ll be encouraged to take ownership of your projects and to find new opportunities and problems where machine learning could be applied to improve the business. Finally, you will also be provided the environment to grow technically and personally into a leader while contributing to the team.
About Machine Learning at Tripadvisor:
Tripadvisor is the web's leading travel information site. At Tripadvisor, the ML Team creates high impact systems that influence the travel decisions of millions of people per day. We apply cutting edge machine learning techniques to a wide variety of areas, including recommenders, online advertising, vision, text processing, and natural language processing. To ensure continued success, Tripadvisor promotes a culture of personal development, including social activities, journal clubs, memberships in online learning resources, and participation in industry conferences. Have a great time while shaping the future of travel!
What You Will Do:
• Participating in the design of machine learning models to solve a variety of core business problems across the Experiences business.
• Seek out new opportunities to apply data science and machine learning in the Experiences space.
• Prototype, evaluate, deploy and maintain new models in production
• Design AB tests and analyze their results
• Discover new ways to analyze and interpret the data
• Communicate progress and interpretation of experimental results to technical and business stakeholders
• Participate in the determination of next steps for each project
Skills & Experience:
• PhD or Masters in Computer Science, Engineering, Statistics, or related field preferred
• For Masters candidates, 2+ years of relevant, practical experience
• Strong foundation in machine learning and statistics
• Proficiency in Python for numerical/statistical programming (our group relies heavily on Numpy/Pandas/Scikit-learn)
• Ability to interpret and write complex SQL queries
• Experience with big data technologies, such as Hive and Spark
• Experience with the deployment and maintenance of models - tools like Kubernetes, MLflow, AWS, etc.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
#LI-GW1 Show more details...
Tripadvisor is looking for an exceptional scientist to join our... dynamic and fast paced Machine Learning Team, focusing primarily on the Tripadvisor Experiences business. Our Experiences vertical provides customers with a collection of over 300K bookable products - experiences like glacier hikes in Alaska, guided walking tours in Lisbon, swimming with pigs in the Bahamas, and many, many more. The fast-growing user and product spaces pose a significant challenge for us: how to match users with experiences that are relevant to them, particularly in international markets where we hope to grow our footprint even further. As a Machine Learning Scientist working in this space, you will have the opportunity to apply your modeling and engineering skills to a number of different areas, but with a particular focus on sort and recommendations. You will have access to the newest development tools and huge data sets. You will deploy your solutions online and be able to observe the impact of your work in real time as you help the company grow.
We are looking for someone who is independent, curious, and motivated; who likes discussing ideas and will bring something new to the table. You will be working in a diverse environment where you’ll collaborate with a broad multidisciplinary team of ML scientists, analysts, software engineers, and product managers. You’ll be encouraged to take ownership of your projects and to find new opportunities and problems where machine learning could be applied to improve the business. Finally, you will also be provided the environment to grow technically and personally into a leader while contributing to the team.
About Machine Learning at Tripadvisor:
Tripadvisor is the web's leading travel information site. At Tripadvisor, the ML Team creates high impact systems that influence the travel decisions of millions of people per day. We apply cutting edge machine learning techniques to a wide variety of areas, including recommenders, online advertising, vision, text processing, and natural language processing. To ensure continued success, Tripadvisor promotes a culture of personal development, including social activities, journal clubs, memberships in online learning resources, and participation in industry conferences. Have a great time while shaping the future of travel!
What You Will Do:
• Participating in the design of machine learning models to solve a variety of core business problems across the Experiences business.
• Seek out new opportunities to apply data science and machine learning in the Experiences space.
• Prototype, evaluate, deploy and maintain new models in production
• Design AB tests and analyze their results
• Discover new ways to analyze and interpret the data
• Communicate progress and interpretation of experimental results to technical and business stakeholders
• Participate in the determination of next steps for each project
Skills & Experience:
• PhD or Masters in Computer Science, Engineering, Statistics, or related field preferred
• For Masters candidates, 2+ years of relevant, practical experience
• Strong foundation in machine learning and statistics
• Proficiency in Python for numerical/statistical programming (our group relies heavily on Numpy/Pandas/Scikit-learn)
• Ability to interpret and write complex SQL queries
• Experience with big data technologies, such as Hive and Spark
• Experience with the deployment and maintenance of models - tools like Kubernetes, MLflow, AWS, etc.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
#LI-GW1 Show more details...
via Greenhouse
schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The Tripadvisor Analytics team is seeking a passionate analyst to... support our Platform team. In this role, you will provide
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The Tripadvisor Analytics team is seeking a passionate analyst to... support our Platform team. In this role, you will provide actionable insights about our Mobile app and/or Web platform to stakeholders across multiple teams (Platform, Product, Content, Marketing etc.). You will contribute your expertise in user behavior analysis, measurement and experimentation to help drive decisions across our global business.
What You'll Do
• Partner with product and other internal stakeholders to understand and define your team’s data and business needs
• Become an expert in translating your team’s needs into specific analysis, metrics or reports that yield actionable insights
• Bring a practical bent to analytic problem solving, identifying the most relevant solutions
• Analyze user behaviors, transactional and financial data to uncover issues or opportunities your team can use to drive higher product, feature or content engagement
• Enable stakeholders to access data and monitor key business metrics by building and maintaining dashboards and reports using Tableau and Snowflake
• Partner with Product and Engineering teams on test design (A/B, multivariate, etc.), Tracking and measurement, analyze test results to measure the impact of changes, and make recommendations to stakeholders
• Communicate findings and data insights to your stakeholders with a point of view and desire to enable your teams to make a data-driven decision
Skills & Experience
• Educational background or 4+ years professional experience with a heavy quantitative, analytical focus, preferably in a Product, Media or technology-focused company
• Experience working with large datasets; particularly data mining, manipulation and exploration using SQL, R, Python, or another tool. Experience with an AB testing tool such as Optimizely, Adobe, etc. is a plus.
• Technical aptitude to learn new tools, technologies, and methodologies
• Enthusiasm for problem-solving and exploring and deriving insights from large datasets
• Ability to translate complex analysis findings into a clear narrative and actionable insights to communicate to stakeholders
• Experience visualizing data for wide consumption, with Tableau experience a plus
• Ability to think about the business holistically and from the viewpoint of the customer. Experience with mobile consumer applications is a plus.
• Eagerness to help other team members and find active ways to contribute to the team
The salary range for this role is $95,000 to $150,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance and business or organizational needs. This compensation range may also be modified in the future.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JP
#LI-Remote
#LI-Hybrid Show more details...
The Tripadvisor Analytics team is seeking a passionate analyst to... support our Platform team. In this role, you will provide actionable insights about our Mobile app and/or Web platform to stakeholders across multiple teams (Platform, Product, Content, Marketing etc.). You will contribute your expertise in user behavior analysis, measurement and experimentation to help drive decisions across our global business.
What You'll Do
• Partner with product and other internal stakeholders to understand and define your team’s data and business needs
• Become an expert in translating your team’s needs into specific analysis, metrics or reports that yield actionable insights
• Bring a practical bent to analytic problem solving, identifying the most relevant solutions
• Analyze user behaviors, transactional and financial data to uncover issues or opportunities your team can use to drive higher product, feature or content engagement
• Enable stakeholders to access data and monitor key business metrics by building and maintaining dashboards and reports using Tableau and Snowflake
• Partner with Product and Engineering teams on test design (A/B, multivariate, etc.), Tracking and measurement, analyze test results to measure the impact of changes, and make recommendations to stakeholders
• Communicate findings and data insights to your stakeholders with a point of view and desire to enable your teams to make a data-driven decision
Skills & Experience
• Educational background or 4+ years professional experience with a heavy quantitative, analytical focus, preferably in a Product, Media or technology-focused company
• Experience working with large datasets; particularly data mining, manipulation and exploration using SQL, R, Python, or another tool. Experience with an AB testing tool such as Optimizely, Adobe, etc. is a plus.
• Technical aptitude to learn new tools, technologies, and methodologies
• Enthusiasm for problem-solving and exploring and deriving insights from large datasets
• Ability to translate complex analysis findings into a clear narrative and actionable insights to communicate to stakeholders
• Experience visualizing data for wide consumption, with Tableau experience a plus
• Ability to think about the business holistically and from the viewpoint of the customer. Experience with mobile consumer applications is a plus.
• Eagerness to help other team members and find active ways to contribute to the team
The salary range for this role is $95,000 to $150,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance and business or organizational needs. This compensation range may also be modified in the future.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JP
#LI-Remote
#LI-Hybrid Show more details...
via Salary.com
posted_at: 2 days agoschedule_type: Full-time
Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people... powered platform. At Viator, we want you to bring your
Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people... powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there.
The Viator Engineering team is distributed across Europe and is responsible for Viator.com, the Viator mobile apps and all their supporting infrastructure. We’re looking for an experienced Full Stack Engineer to join our Oxford office in a hybrid working model.
Within Viator we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.
Viator’s web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed but you do need to be hungry to learn. You will need to have experience of a statically typed, object-oriented language such as Java, C# or C .
What you’ll get
Highly competitive salary along with the following
• Annual performance related bonus
• Generous stock (RSU) award upon joining, with additional awards annually
• Flexible working hours & hybrid working, with a minimum of 1 day per week in the Oxford office
• Free meals in the office
• Full family private healthcare and dental
• Excellent contributory pension
• Critical illness and full life cover
• Standard 25 days paid holiday (not including bank holidays), increasing with tenure
• £1050 annual stipend for costs outside the office such as gym membership or home office set up
• “Summer Fridays” scheme allowing extra days off during the summer
Application process
• 30 minute call with a recruiter to learn more about the role
• 30 minute technical interview with someone from the Viator Engineering team
• Three one-hour interviews with members of the team, covering technical topics - including some coding - and what you would bring to Viator
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
#LI-TM1
#Viator
#LI-Hybrid Show more details...
The Viator Engineering team is distributed across Europe and is responsible for Viator.com, the Viator mobile apps and all their supporting infrastructure. We’re looking for an experienced Full Stack Engineer to join our Oxford office in a hybrid working model.
Within Viator we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.
Viator’s web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed but you do need to be hungry to learn. You will need to have experience of a statically typed, object-oriented language such as Java, C# or C .
What you’ll get
Highly competitive salary along with the following
• Annual performance related bonus
• Generous stock (RSU) award upon joining, with additional awards annually
• Flexible working hours & hybrid working, with a minimum of 1 day per week in the Oxford office
• Free meals in the office
• Full family private healthcare and dental
• Excellent contributory pension
• Critical illness and full life cover
• Standard 25 days paid holiday (not including bank holidays), increasing with tenure
• £1050 annual stipend for costs outside the office such as gym membership or home office set up
• “Summer Fridays” scheme allowing extra days off during the summer
Application process
• 30 minute call with a recruiter to learn more about the role
• 30 minute technical interview with someone from the Viator Engineering team
• Three one-hour interviews with members of the team, covering technical topics - including some coding - and what you would bring to Viator
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
#LI-TM1
#Viator
#LI-Hybrid Show more details...
via Greenhouse
posted_at: 10 days agoschedule_type: Contractor
The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all TripAdvisor Experiences suppliers & bookings. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues.
This position is an outstanding opportunity for a smart, energetic... responsible, self-motivated person who excels in customer
The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all TripAdvisor Experiences suppliers & bookings. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues.
This position is an outstanding opportunity for a smart, energetic... responsible, self-motivated person who excels in customer support and attention to detail.
Key responsibilities:
The primary responsibility for the role will be assisting with validation checks of advertisers so they can advertise their property or experience with us, and for customers to book properties or experiences safely through our site.
· Assist in validation checks
· Investigate suppliers and bookings using the information provided by the customer
· Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
· Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
· Understand and meet targets supplied so that we meet all our customers’ needs as efficiently as possible
· Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team
Provide customer support:
· Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them.
· Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
· Handle any issues associated with the misuse of a customer’s account that would affect travellers
· Investigate existing suppliers for suspicious or fraudulent behaviour
· Evaluate the risk that an existing customer would pose to the company
· Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Attributes required within the Trust and Safety Team:
· Exceptional attention for detail & high-quality research skills
· Active interest in the internet fraud world and a keen desire to learn new skills
· Problem solving skills with the willingness to take ownership and resolve issues
· Ability to listen and communicate well with an excellent telephone manner
· Excellent written skills with proper grammar usage and thorough, yet concise verbiage
· Good time management and self-organization
· Ability to keep calm under pressure
· Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
· Being an open and honest team player
· Desire to thrive in a hardworking team
· Ability to challenge ideas and ask questions
· Demonstrate pro-activity, reliability and responsibility
Skills and Qualifications:
· Must be able to work two weekends every four weeks
· Prior experience within a Customer Service role is desirable
· Experience in a research environment is advantageous
· Must be confident in using a PC
· Prior experience with Microsoft Office Software within a Customer Service role is desirable
· Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.) is desirable but not compulsory Show more details...
This position is an outstanding opportunity for a smart, energetic... responsible, self-motivated person who excels in customer support and attention to detail.
Key responsibilities:
The primary responsibility for the role will be assisting with validation checks of advertisers so they can advertise their property or experience with us, and for customers to book properties or experiences safely through our site.
· Assist in validation checks
· Investigate suppliers and bookings using the information provided by the customer
· Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
· Make justifiable decisions in regards to evidence found and relating this to how we can proceed with new customers
· Understand and meet targets supplied so that we meet all our customers’ needs as efficiently as possible
· Have the insight to provide new ideas which would improve and add to the current processes that we use in the Trust and Safety Team
Provide customer support:
· Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them.
· Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
· Handle any issues associated with the misuse of a customer’s account that would affect travellers
· Investigate existing suppliers for suspicious or fraudulent behaviour
· Evaluate the risk that an existing customer would pose to the company
· Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Attributes required within the Trust and Safety Team:
· Exceptional attention for detail & high-quality research skills
· Active interest in the internet fraud world and a keen desire to learn new skills
· Problem solving skills with the willingness to take ownership and resolve issues
· Ability to listen and communicate well with an excellent telephone manner
· Excellent written skills with proper grammar usage and thorough, yet concise verbiage
· Good time management and self-organization
· Ability to keep calm under pressure
· Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
· Being an open and honest team player
· Desire to thrive in a hardworking team
· Ability to challenge ideas and ask questions
· Demonstrate pro-activity, reliability and responsibility
Skills and Qualifications:
· Must be able to work two weekends every four weeks
· Prior experience within a Customer Service role is desirable
· Experience in a research environment is advantageous
· Must be confident in using a PC
· Prior experience with Microsoft Office Software within a Customer Service role is desirable
· Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.) is desirable but not compulsory Show more details...
via GrabJobs
posted_at: 3 days agoschedule_type: Full-time
We are searching for an experienced Product Marketing Manager (Contractor) (Remote) to join our diverse team at TripAdvisor in New York, NY.
Growing your career as a Full Time Product Marketing Manager (Contractor) (Remote) is an incredible opportunity to develop excellent skills.
If you are strong in cooperation, persuasion and have the right mindset for the job, then apply for the position of... Product Marketing Manager (Contractor) (Remote) at
We are searching for an experienced Product Marketing Manager (Contractor) (Remote) to join our diverse team at TripAdvisor in New York, NY.
Growing your career as a Full Time Product Marketing Manager (Contractor) (Remote) is an incredible opportunity to develop excellent skills.
If you are strong in cooperation, persuasion and have the right mindset for the job, then apply for the position of... Product Marketing Manager (Contractor) (Remote) at TripAdvisor today!
Who we are:
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
What we do:
Viator’s B2B team is an exciting, fast growing business unit that drives revenue growth, diversification and innovation for Viator’s suppliers, affiliates, and partners. We offer suppliers and partners a variety of ways to work with Viator via a wide selection of tools and platforms. As an industry leader, you will be part of a team that works on some of the most exciting and impactful initiatives within our industry. This role is ideal for someone who is ambitious, a strong team leader, and interested in having a significant impact on the growth and performance of our suppliers and partners.
What you’ll do:
As a Product Marketing Manager, you will be responsible for launching and leading go-to-market and product initiatives for our third party partnerships, products, and programs. Collaborating closely with Product Management, you will serve as the go-to-market lead and the voice of the partner, providing essential feedback loops that will influence the product strategy and roadmap, and driving strategic marketing initiatives for your vertical.
In this role, you will own and/or contribute to the Partnerships team’s OKRs relating to adoption, growth, engagement, and retention.
As a Product Marketing Manager, you will:
• Drive the effectiveness of positioning, launch, demand, and adoption of our supplier platform and programs
• Define partner segments and personas across the entire buyer and partner success journey
• Own and drive strategic marketing initiatives including messaging and multi-channel campaigns focused on driving registrations, engagement, and retention
• Ensure the success of business development, sales, onboarding, channel marketing teams, partner success and support by equipping them with knowledge, messaging, processes and collateral for attracting new partners and for growing product adoption after sales.
• Create content including email campaigns that help drive user activation and engagement
• Partner with a high-performing Product Management team to distill complex, technical product features into crisp value propositions for Viator’s partner segments
• Introduce features within the product platforms that drive adoption and engagement across partner segments
• Conduct market research with existing and potential partners to uncover opportunities to create a highly differentiated product offering and innovate in new markets
Qualifications:
• 3+ years in product, product marketing and/or marketing,
• At least 2 years in B2B product marketing with technical products, including some experience in the affiliate marketing and/or e-commerce distribution landscape
• Proven success translating complex technical concepts into compelling value propositions and marketing messaging
• Demonstrated capacity to craft holistic growth programs that drive adoption, engagement and retention, including through products features
• Track record of translating customer needs into product ideas that result in innovative product solutions that are adopted by target audiences
• Willingness and ability to work with teams across multiple time zones including the United States and Europe.
• Strongly preferred: basic SQL
You are:
• Analytical and results oriented
• Customer centric, understanding our partner's business challenges and opportunities
• An excellent communicator - both verbally, in writing and visually.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Curious and analytical. You rigorously question and test your own and others’ assumptions, supported by data
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
• Interested in joining a high-performing team with a supportive and inclusive culture.
You will:
• Be part of a global, distributed team, which means flexible working hours and a requirement to participate in early or late meetings on a regular basis
• Be working with people from a variety of backgrounds and cultures
• Be expected to travel <10% of the time
The compensation range for this role will be between $60 and $65 per hour.
#Remote
Benefits of working as a Product Marketing Manager (Contractor) (Remote) in New York, NY:
● Learning opportunities
● Opportunities to grow
● Attractive package Show more details...
Growing your career as a Full Time Product Marketing Manager (Contractor) (Remote) is an incredible opportunity to develop excellent skills.
If you are strong in cooperation, persuasion and have the right mindset for the job, then apply for the position of... Product Marketing Manager (Contractor) (Remote) at TripAdvisor today!
Who we are:
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
What we do:
Viator’s B2B team is an exciting, fast growing business unit that drives revenue growth, diversification and innovation for Viator’s suppliers, affiliates, and partners. We offer suppliers and partners a variety of ways to work with Viator via a wide selection of tools and platforms. As an industry leader, you will be part of a team that works on some of the most exciting and impactful initiatives within our industry. This role is ideal for someone who is ambitious, a strong team leader, and interested in having a significant impact on the growth and performance of our suppliers and partners.
What you’ll do:
As a Product Marketing Manager, you will be responsible for launching and leading go-to-market and product initiatives for our third party partnerships, products, and programs. Collaborating closely with Product Management, you will serve as the go-to-market lead and the voice of the partner, providing essential feedback loops that will influence the product strategy and roadmap, and driving strategic marketing initiatives for your vertical.
In this role, you will own and/or contribute to the Partnerships team’s OKRs relating to adoption, growth, engagement, and retention.
As a Product Marketing Manager, you will:
• Drive the effectiveness of positioning, launch, demand, and adoption of our supplier platform and programs
• Define partner segments and personas across the entire buyer and partner success journey
• Own and drive strategic marketing initiatives including messaging and multi-channel campaigns focused on driving registrations, engagement, and retention
• Ensure the success of business development, sales, onboarding, channel marketing teams, partner success and support by equipping them with knowledge, messaging, processes and collateral for attracting new partners and for growing product adoption after sales.
• Create content including email campaigns that help drive user activation and engagement
• Partner with a high-performing Product Management team to distill complex, technical product features into crisp value propositions for Viator’s partner segments
• Introduce features within the product platforms that drive adoption and engagement across partner segments
• Conduct market research with existing and potential partners to uncover opportunities to create a highly differentiated product offering and innovate in new markets
Qualifications:
• 3+ years in product, product marketing and/or marketing,
• At least 2 years in B2B product marketing with technical products, including some experience in the affiliate marketing and/or e-commerce distribution landscape
• Proven success translating complex technical concepts into compelling value propositions and marketing messaging
• Demonstrated capacity to craft holistic growth programs that drive adoption, engagement and retention, including through products features
• Track record of translating customer needs into product ideas that result in innovative product solutions that are adopted by target audiences
• Willingness and ability to work with teams across multiple time zones including the United States and Europe.
• Strongly preferred: basic SQL
You are:
• Analytical and results oriented
• Customer centric, understanding our partner's business challenges and opportunities
• An excellent communicator - both verbally, in writing and visually.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Curious and analytical. You rigorously question and test your own and others’ assumptions, supported by data
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
• Interested in joining a high-performing team with a supportive and inclusive culture.
You will:
• Be part of a global, distributed team, which means flexible working hours and a requirement to participate in early or late meetings on a regular basis
• Be working with people from a variety of backgrounds and cultures
• Be expected to travel <10% of the time
The compensation range for this role will be between $60 and $65 per hour.
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Benefits of working as a Product Marketing Manager (Contractor) (Remote) in New York, NY:
● Learning opportunities
● Opportunities to grow
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schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion reviews and opinions covering the world’s largest section of travel listings worldwide, comprising 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Tripadvisor is looking for an ambitious, strategic, and commercially minded individual to join our commercial team with a full portfolio of solutions across native and data powered media, social, partnerships, e-commerce, audio, and video. The Commercial Development Lead will be responsible for accelerating media revenue across a set list of key accounts and categories, supporting our global Sales team by playing an integral role in driving growth strategies to realize our potential in under penetrated categories and clients. This passionate, strategic and highly effective individual will break new business and uncover new areas of opportunity with existing key accounts. This role will report directly to the Global Head of Commercial Strategy (to be hired).
What You'll Do
• Accelerate advertising revenue through diverse strategies to further penetrate the travel landscape and win in key non endemic categories with great growth potential.
• Own category specific and account specific strategies, in partnership with individual reps and sales leaders, to win by developing Tripadvisor’s unique positioning and opportunities leveraging internal capabilities, client feedback and competitive and market insights to drive and impact long term ad revenue.
• Develop & foster relationships with senior level stakeholders at key brands with the goal of shifting ad spend from spots and dots to ‘always on’.
• Partner closely with leadership & key stakeholders to develop & drive strategies around enhancing existing products and ideating on net new opportunities (enhanced ads, premium integrations, commerce-enabled content, shopping ads & marketplace) to fill category gaps & enhance our consumer value proposition
• Develop white-papers & thought leadership tailored to key categories & long-term travel outlook
• This is an external and marketplace facing role with the opportunity to also represent Tripadvisor at senior client meetings, key industry events & various press opportunities.
Skills & Experience
• 8+ years minimum media experience with strategy, consulting, publishing, or agency background
• Strong communication skills with an ability to present and storyteller
• Passion and knowledge of the travel landscape and the digital advertising industry
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
The salary range for this role is $140,000 to $190,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
Tripadvisor, the world’s largest travel site, enables travelers to... unleash the full potential of every trip. With 1 billion reviews and opinions covering the world’s largest section of travel listings worldwide, comprising 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Tripadvisor is looking for an ambitious, strategic, and commercially minded individual to join our commercial team with a full portfolio of solutions across native and data powered media, social, partnerships, e-commerce, audio, and video. The Commercial Development Lead will be responsible for accelerating media revenue across a set list of key accounts and categories, supporting our global Sales team by playing an integral role in driving growth strategies to realize our potential in under penetrated categories and clients. This passionate, strategic and highly effective individual will break new business and uncover new areas of opportunity with existing key accounts. This role will report directly to the Global Head of Commercial Strategy (to be hired).
What You'll Do
• Accelerate advertising revenue through diverse strategies to further penetrate the travel landscape and win in key non endemic categories with great growth potential.
• Own category specific and account specific strategies, in partnership with individual reps and sales leaders, to win by developing Tripadvisor’s unique positioning and opportunities leveraging internal capabilities, client feedback and competitive and market insights to drive and impact long term ad revenue.
• Develop & foster relationships with senior level stakeholders at key brands with the goal of shifting ad spend from spots and dots to ‘always on’.
• Partner closely with leadership & key stakeholders to develop & drive strategies around enhancing existing products and ideating on net new opportunities (enhanced ads, premium integrations, commerce-enabled content, shopping ads & marketplace) to fill category gaps & enhance our consumer value proposition
• Develop white-papers & thought leadership tailored to key categories & long-term travel outlook
• This is an external and marketplace facing role with the opportunity to also represent Tripadvisor at senior client meetings, key industry events & various press opportunities.
Skills & Experience
• 8+ years minimum media experience with strategy, consulting, publishing, or agency background
• Strong communication skills with an ability to present and storyteller
• Passion and knowledge of the travel landscape and the digital advertising industry
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
The salary range for this role is $140,000 to $190,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
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