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Most recent job postings at trustpilot
via Mogul
posted_at: 2 days agoschedule_type: Full-time
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
To accelerate our growth Trustpilot is looking
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
To accelerate our growth Trustpilot is looking for a motivated and dynamic Financial Analyst to use their strategic and analytical skills to drive informed decisions with our business partners across the organization.
You will join the Financial Planning & Analysis (FP&A) team responsible for delivering fast, accurate and insightful numbers for our stakeholders globally to support and inform the business. The FP&A team of five is located in NYC and supports a global leadership team located primarily in NYC and Copenhagen, in addition to supporting our global CFO based in NYC.
Your role and responsibilities
• Prepare monthly & quarterly financial results with associated commentary and participate in meetings with stakeholders
• Prepare budget/forecast while collaborating with business partners across the organization
• Consolidate global financial results across multiple currencies
• Financial process improvement involving multiple teams and systems
• Prepare presentations to the Board of Directors and Top Management
• Develop financial models and ad hoc analyses to support strategic decisions
Your profile
• Bachelor’s degree in business/finance or similar
• 1+ years experience in finance, banking or accounting
• Strong analytical skills
• Excellent Microsoft Excel skills
• Experience in financial modeling and data analysis
• Strong communication skills
• Ability to work well within a team and independently
• Structured and detail oriented
• Ability to work well in a fast paced, dynamic environment
• Driven and independently motivated, self-starter
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback Show more details...
To accelerate our growth Trustpilot is looking for a motivated and dynamic Financial Analyst to use their strategic and analytical skills to drive informed decisions with our business partners across the organization.
You will join the Financial Planning & Analysis (FP&A) team responsible for delivering fast, accurate and insightful numbers for our stakeholders globally to support and inform the business. The FP&A team of five is located in NYC and supports a global leadership team located primarily in NYC and Copenhagen, in addition to supporting our global CFO based in NYC.
Your role and responsibilities
• Prepare monthly & quarterly financial results with associated commentary and participate in meetings with stakeholders
• Prepare budget/forecast while collaborating with business partners across the organization
• Consolidate global financial results across multiple currencies
• Financial process improvement involving multiple teams and systems
• Prepare presentations to the Board of Directors and Top Management
• Develop financial models and ad hoc analyses to support strategic decisions
Your profile
• Bachelor’s degree in business/finance or similar
• 1+ years experience in finance, banking or accounting
• Strong analytical skills
• Excellent Microsoft Excel skills
• Experience in financial modeling and data analysis
• Strong communication skills
• Ability to work well within a team and independently
• Structured and detail oriented
• Ability to work well in a fast paced, dynamic environment
• Driven and independently motivated, self-starter
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback Show more details...
via Trustpilot Business
schedule_type: Full-time
Overview of the role:
Trustpilot seeks an experienced and highly motivated Director of Channel Sales & Strategic Partnerships to oversee the strategy and ongoing development of new and existing partners. This role will be based in New York and will report to the VP, Commercial - North America. They will support a distributed team in the US...
What you’ll be doing:
• Develop the Channel and Partnership Strategy for North America
• Defining
Overview of the role:
Trustpilot seeks an experienced and highly motivated Director of Channel Sales & Strategic Partnerships to oversee the strategy and ongoing development of new and existing partners. This role will be based in New York and will report to the VP, Commercial - North America. They will support a distributed team in the US...
What you’ll be doing:
• Develop the Channel and Partnership Strategy for North America
• Defining a channel program, and develop tiering criteria across Enterprise, Mid, and SMB segments
• Oversee a team that is responsible for selective new partner recruitment, new partner activation, and existing partner growth
• Gain qualified partners’ commitment to becoming engaged and productive by formulating and conveying a compelling business proposition
• Develop a joint business plan (including sales targets) that is aligned with policy and strategy
• Be accountable for the successful onboarding and activating new partners; focus on ensuring the partners’ team members are enabled, equipped, and motivated to sell, market, deploy and support the Trustpilot offering within established timeframes
• Promote a High Performance culture through the delivery of revenue targets at a Trustie and team level.
• Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities
• Work with high-performing and high-potential partners to develop a quarterly joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate
• Engage & influence Trustpilot resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc), Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs
• Influence the strategic marketing approach for partnerships and the associated collateral.
• Develop and support a team of partner managers with the primary goal of influencing revenue through direct partner sales, partner referrals, strategic partnerships, value-added resellers and co-marketing
Who you are:
• We are looking for a motivated candidate and proven leader of direct and cross-functional teams who is familiar with the SaaS ecosystem.
• Significant partnership experience
• Proven record in managing and growing B2B SaaS channel programs with SIs, VARs, BSPs, Media agencies
• Existing network inside relevant partner ecosystem is desirable
• Great Commercial mindset with expert negotiation skills as a persuasive written and verbal communicator
• Ability to work individually and manage multiple projects simultaneously, with a great sense of urgency and attention to detail
• Strong supervisory and leadership skills
• Salesforce experience required
What’s in it for you:
• A competitive base salary ranging from $160,000 to $160,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• Free breakfast and lunch on Wednesdays and Thursday and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-KC1 #LI-Hybrid Show more details...
Trustpilot seeks an experienced and highly motivated Director of Channel Sales & Strategic Partnerships to oversee the strategy and ongoing development of new and existing partners. This role will be based in New York and will report to the VP, Commercial - North America. They will support a distributed team in the US...
What you’ll be doing:
• Develop the Channel and Partnership Strategy for North America
• Defining a channel program, and develop tiering criteria across Enterprise, Mid, and SMB segments
• Oversee a team that is responsible for selective new partner recruitment, new partner activation, and existing partner growth
• Gain qualified partners’ commitment to becoming engaged and productive by formulating and conveying a compelling business proposition
• Develop a joint business plan (including sales targets) that is aligned with policy and strategy
• Be accountable for the successful onboarding and activating new partners; focus on ensuring the partners’ team members are enabled, equipped, and motivated to sell, market, deploy and support the Trustpilot offering within established timeframes
• Promote a High Performance culture through the delivery of revenue targets at a Trustie and team level.
• Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities
• Work with high-performing and high-potential partners to develop a quarterly joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate
• Engage & influence Trustpilot resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc), Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs
• Influence the strategic marketing approach for partnerships and the associated collateral.
• Develop and support a team of partner managers with the primary goal of influencing revenue through direct partner sales, partner referrals, strategic partnerships, value-added resellers and co-marketing
Who you are:
• We are looking for a motivated candidate and proven leader of direct and cross-functional teams who is familiar with the SaaS ecosystem.
• Significant partnership experience
• Proven record in managing and growing B2B SaaS channel programs with SIs, VARs, BSPs, Media agencies
• Existing network inside relevant partner ecosystem is desirable
• Great Commercial mindset with expert negotiation skills as a persuasive written and verbal communicator
• Ability to work individually and manage multiple projects simultaneously, with a great sense of urgency and attention to detail
• Strong supervisory and leadership skills
• Salesforce experience required
What’s in it for you:
• A competitive base salary ranging from $160,000 to $160,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• Free breakfast and lunch on Wednesdays and Thursday and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-KC1 #LI-Hybrid Show more details...
via Mogul
posted_at: 2 days agoschedule_type: Full-time
Trustpilot is looking for a results driven Manager of Talent Acquisition to join our team in New York.
Part of Trustpilot’s mission to provide ever improving experiences for everyone is to hire top talent to contribute to each part of our business. This is a pivotal role that will be instrumental to that mission...
This is a performance based job where your contributions to the team will be seen in the people you bring into the office so we need
Trustpilot is looking for a results driven Manager of Talent Acquisition to join our team in New York.
Part of Trustpilot’s mission to provide ever improving experiences for everyone is to hire top talent to contribute to each part of our business. This is a pivotal role that will be instrumental to that mission...
This is a performance based job where your contributions to the team will be seen in the people you bring into the office so we need someone passionate about Talent Acquisition who is also ready to work hard, be creative and have fun.
At Trustpilot you will:
• Lead a team of 2-3 outbound Recruiters to hire all roles in Sales and Generalist positions in our New York, NY and Denver, CO offices, starting at the Entry Level but going up to the most Senior level hires
• Lead the team to hire 140+ people per year as a team and delivering another 10-15 hires yourself, working against monthly and quarterly targets
• Manage and coach the recruiting team on outbound sourcing techniques in Linkedin Recruiter to ensure the Recruiting team is attracting the best talent for Trustpilot
• Manage all US based job aggregators and employer branding vendors to negotiate contract terms, evaluate efficiencies and deliver qualified applicants for the US Recruiting team
• Manage the US referral program for all employees, ensuring all employees across both offices are eagerly and consistently sending their referrals to the recruiting team for evaluation
• Become a trusted hiring partner by working closely with Department Heads and other internal stakeholders to plan, initiate and deliver on open roles for their teams, starting with building job descriptions, making salary recommendations and recommending an interview process, then moving to deliver hires in 60-90 days
• Work closely with our Finance team to ensure all hires are within budget
• Lead and constantly innovate office logistics for on site interviews, working closely with our office administrative staff to ensure smooth processes for internal hiring managers and top notch interview experiences for candidates
• Report on micro and macro hiring trends for US hires, pulling and tracking data in our Applicant Tracking System (ATS) Greenhouse
• Lead and contribute to our US Employer Brand by doing things like building content and attending networking events, all with the intention to ensure that all candidates have a pleasant experience interviewing with Trustpilot whether they are hired or not
• Work within our Global HR team to align on Global HR initiatives as well as knowledge share across offices
Qualifications:
• 4 year college degree
• 5 years of recruiting experience in a staffing agency or similar internal recruiting environment
• 2 years of experience managing a recruiting team
• Drive to work within and lead a team to success by empowering your direct reports
• Motivated to succeed. This is a performance based job where you will be expected to deliver on hiring targets consistently so this mentality is a must
• Top notch communication skills being able to manage up to VP of HR, down to Recruiters and candidates and laterally to internal stakeholders.
• High organizational skills being able to manage several different tasks simultaneously while also being able to report on data and activity accurately
• Eagerness to help the New York and Denver offices grow and be a key member of the cultural aspects of making Trustpilot a great place to work
• Ability to adapt to changing hiring needs as we scale
• Prior experience using LinkedIn Recruiter and some kind of ATS
• Experience working with the SaaS industry
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 232,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 650+ employees represent 40+ different nationalities.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
Part of Trustpilot’s mission to provide ever improving experiences for everyone is to hire top talent to contribute to each part of our business. This is a pivotal role that will be instrumental to that mission...
This is a performance based job where your contributions to the team will be seen in the people you bring into the office so we need someone passionate about Talent Acquisition who is also ready to work hard, be creative and have fun.
At Trustpilot you will:
• Lead a team of 2-3 outbound Recruiters to hire all roles in Sales and Generalist positions in our New York, NY and Denver, CO offices, starting at the Entry Level but going up to the most Senior level hires
• Lead the team to hire 140+ people per year as a team and delivering another 10-15 hires yourself, working against monthly and quarterly targets
• Manage and coach the recruiting team on outbound sourcing techniques in Linkedin Recruiter to ensure the Recruiting team is attracting the best talent for Trustpilot
• Manage all US based job aggregators and employer branding vendors to negotiate contract terms, evaluate efficiencies and deliver qualified applicants for the US Recruiting team
• Manage the US referral program for all employees, ensuring all employees across both offices are eagerly and consistently sending their referrals to the recruiting team for evaluation
• Become a trusted hiring partner by working closely with Department Heads and other internal stakeholders to plan, initiate and deliver on open roles for their teams, starting with building job descriptions, making salary recommendations and recommending an interview process, then moving to deliver hires in 60-90 days
• Work closely with our Finance team to ensure all hires are within budget
• Lead and constantly innovate office logistics for on site interviews, working closely with our office administrative staff to ensure smooth processes for internal hiring managers and top notch interview experiences for candidates
• Report on micro and macro hiring trends for US hires, pulling and tracking data in our Applicant Tracking System (ATS) Greenhouse
• Lead and contribute to our US Employer Brand by doing things like building content and attending networking events, all with the intention to ensure that all candidates have a pleasant experience interviewing with Trustpilot whether they are hired or not
• Work within our Global HR team to align on Global HR initiatives as well as knowledge share across offices
Qualifications:
• 4 year college degree
• 5 years of recruiting experience in a staffing agency or similar internal recruiting environment
• 2 years of experience managing a recruiting team
• Drive to work within and lead a team to success by empowering your direct reports
• Motivated to succeed. This is a performance based job where you will be expected to deliver on hiring targets consistently so this mentality is a must
• Top notch communication skills being able to manage up to VP of HR, down to Recruiters and candidates and laterally to internal stakeholders.
• High organizational skills being able to manage several different tasks simultaneously while also being able to report on data and activity accurately
• Eagerness to help the New York and Denver offices grow and be a key member of the cultural aspects of making Trustpilot a great place to work
• Ability to adapt to changing hiring needs as we scale
• Prior experience using LinkedIn Recruiter and some kind of ATS
• Experience working with the SaaS industry
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 232,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 650+ employees represent 40+ different nationalities.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
via Meritocracy
schedule_type: Full-time
Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a... fast-paced, fun, vibrant environment. Does this sound
Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a... fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?
To support Trustpilot’s rapid expansion, we’re looking for a Customer Support Agent to join our team in New York to start with immediate effect. As part of a dynamic Global Customer Support team you will add value to the team and the organization by interacting with customers on a daily basis and always providing top notch service. The position is located in New York, and will work closely with colleagues in Copenhagen, London, Berlin, Vilnius, Melbourne, Denver, and New York.
Your Mission:
Trustpilot Support Agents are Community Agents: the first touch point for users, companies, and customers when they have questions or issues using Trustpilot or the business platform. The Support Agent provides support using all available support channels including phone, e-mail, online chat, and relevant web tools to help our community efficiently and effectively.
The Role:
The Support Agent will be tasked with providing our user base best in class support and ensuring a fantastic customer service experience. Acting as the face of the company, you will have to be able to “smile through the phone and email.” This will also include building and maintaining relationships with other teams, including Sales Executives, Customer Integration Agents and Account Managers, in order to provide internal support as well as learn new developments within the product.
• Provide stellar support to our millions of end users and our thousands of connected companies via all available support channels every day.
• Answer incoming queries from connected companies regarding our service.
• Help our community solve any issues and answer any questions regarding our site and service.
• Nurture and engage with our community through social channels, such as Facebook and Twitter.
• Provide support as needed to internal customer-facing teams.
• Stay on top of product updates and help manage product-wide bugs.
Your Profile:
• Online customer service experience with end-users, consumers or similar.
• Excellent writing and communication skills.
• Basic understanding of e-commerce and social media.
• Ability to take full responsibility for structuring and prioritizing your time.
• Ability to communicate politely in all possible situations.
• A 4-year college degree.
• Proactive and seeks opportunities to learn and improve existing processes.
• Takes pride in providing a high level of service and delivering a consistent performance.
• Thrives in a high paced performance-oriented environment.
We don’t care if you are extremely outgoing or perceived as an introvert. What is important is that you are a doer, you will pick up the phone when a customer calls and just can’t stand to have “tickets” in the queue. You are quick to follow through, and take pride in ensuring that your/our users receive quick and solid answers to their questions.
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 47 million consumer reviews of 232,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 650+ employees represent 40+ different nationalities.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
To support Trustpilot’s rapid expansion, we’re looking for a Customer Support Agent to join our team in New York to start with immediate effect. As part of a dynamic Global Customer Support team you will add value to the team and the organization by interacting with customers on a daily basis and always providing top notch service. The position is located in New York, and will work closely with colleagues in Copenhagen, London, Berlin, Vilnius, Melbourne, Denver, and New York.
Your Mission:
Trustpilot Support Agents are Community Agents: the first touch point for users, companies, and customers when they have questions or issues using Trustpilot or the business platform. The Support Agent provides support using all available support channels including phone, e-mail, online chat, and relevant web tools to help our community efficiently and effectively.
The Role:
The Support Agent will be tasked with providing our user base best in class support and ensuring a fantastic customer service experience. Acting as the face of the company, you will have to be able to “smile through the phone and email.” This will also include building and maintaining relationships with other teams, including Sales Executives, Customer Integration Agents and Account Managers, in order to provide internal support as well as learn new developments within the product.
• Provide stellar support to our millions of end users and our thousands of connected companies via all available support channels every day.
• Answer incoming queries from connected companies regarding our service.
• Help our community solve any issues and answer any questions regarding our site and service.
• Nurture and engage with our community through social channels, such as Facebook and Twitter.
• Provide support as needed to internal customer-facing teams.
• Stay on top of product updates and help manage product-wide bugs.
Your Profile:
• Online customer service experience with end-users, consumers or similar.
• Excellent writing and communication skills.
• Basic understanding of e-commerce and social media.
• Ability to take full responsibility for structuring and prioritizing your time.
• Ability to communicate politely in all possible situations.
• A 4-year college degree.
• Proactive and seeks opportunities to learn and improve existing processes.
• Takes pride in providing a high level of service and delivering a consistent performance.
• Thrives in a high paced performance-oriented environment.
We don’t care if you are extremely outgoing or perceived as an introvert. What is important is that you are a doer, you will pick up the phone when a customer calls and just can’t stand to have “tickets” in the queue. You are quick to follow through, and take pride in ensuring that your/our users receive quick and solid answers to their questions.
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 47 million consumer reviews of 232,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 650+ employees represent 40+ different nationalities.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
via Meritocracy
schedule_type: Full-time
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
Trustpilot is seeking a dynamic and highly analytical
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
Trustpilot is seeking a dynamic and highly analytical Customer Success / Sales Operations Manager to join our international Commercial Operations team working out of our NYC office. We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales, marketing and customer success teams to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for project managing key initiatives and new process roll outs, analysis and optimization, and managing and enforcing the sales and retention processes.
More about your role and responsibilities:
• Partner with senior-level stakeholders in our sales and customer success departments to implement new and improved processes and build out support infrastructure
• Identify and manage project roll outs of new tools to increase the efficiency of our sales and customer success teams
• Own key weekly, monthly, quarterly operational processes, such as lead management, auto-renewals, and commissions
• Create and own robust dashboards that measure and track company KPIs
• Report on results, analyze trends and suggest improvements
Your profile
• Minimum of 2-4 years of experience in an operational role
• Experience identifying necessary sales process improvements and leading projects to drive change
• Organized and can juggle working on multiple different projects at once
• Analytical mindset, passionate working with data, and advanced Excel skills
• Experience working with Salesforce
• Detail oriented and very structured
• An ability to work cross-functionally and influence decision making with senior-level audiences
• Bachelor’s Degree from a leading College or University
Reporting to:
You will be reporting to the Director of U.S. Commercial Operations
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback Show more details...
Trustpilot is seeking a dynamic and highly analytical Customer Success / Sales Operations Manager to join our international Commercial Operations team working out of our NYC office. We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales, marketing and customer success teams to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for project managing key initiatives and new process roll outs, analysis and optimization, and managing and enforcing the sales and retention processes.
More about your role and responsibilities:
• Partner with senior-level stakeholders in our sales and customer success departments to implement new and improved processes and build out support infrastructure
• Identify and manage project roll outs of new tools to increase the efficiency of our sales and customer success teams
• Own key weekly, monthly, quarterly operational processes, such as lead management, auto-renewals, and commissions
• Create and own robust dashboards that measure and track company KPIs
• Report on results, analyze trends and suggest improvements
Your profile
• Minimum of 2-4 years of experience in an operational role
• Experience identifying necessary sales process improvements and leading projects to drive change
• Organized and can juggle working on multiple different projects at once
• Analytical mindset, passionate working with data, and advanced Excel skills
• Experience working with Salesforce
• Detail oriented and very structured
• An ability to work cross-functionally and influence decision making with senior-level audiences
• Bachelor’s Degree from a leading College or University
Reporting to:
You will be reporting to the Director of U.S. Commercial Operations
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback Show more details...
via Meritocracy
schedule_type: Full-time
IT Support Specialist - New York
About the role...
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will have an integral part in the day to day operations that ensures our hardware and software systems are running seamlessly. You like to offer assistance in fixing the issue at hand no matter how small!
You
IT Support Specialist - New York
About the role...
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will have an integral part in the day to day operations that ensures our hardware and software systems are running seamlessly. You like to offer assistance in fixing the issue at hand no matter how small!
You will:
• Provide 1st and 2nd level Internal IT Support using our ticketing system
• Assist with onboarding and training of new users
• Install, test and configure new workstations, peripheral equipment and software
• Coordinate laptop/desktop setup and deployment for new employees using standard hardware and software
• Troubleshoot and maintain conferencing system and printers
• Create and update knowledge base articles both user-facing and internal
• Assist in office moves/renovations
Your profile:
• A solid understanding of and experience with IT support in an international organisation
• Ability to troubleshoot network problems at the desktop level
• 3-5 years of experience working in an on-site IT support role
• Experience with Azure AD, laptop provisioning, Windows 10, macOS, Google Suite. Cloud experience is a big plus
• The environment is growing and we set the highest standards for ourselves. You need to thrive in this kind of environment
• Great diplomatic skills – you know how to connect with people and have effective communication skills
• Your approach to work is structured and with a positive, service-oriented attitude
• You are fluent in both written and spoken English
We offer you:
• The opportunity to be a key presence and build your career at a rapidly expanding global technology company
• A attractive salary
• Medical,Dental and Vision Insurances
• Free catered lunch every Friday, bagel Mondays, office happy hours, ping pong table, foosball, darts, 2 kegerators, endless snacks/drinks and more
Application Deadline: 09/25/2020
Application:
To apply for this position, please submit a CV in English and a cover letter in English, telling us why you are perfect for this job.
About Trustpilot
At Trustpilot, we’re excited about our mission to inspire ever-improving experiences for everyone. Working here’s an opportunity to collaborate with talented and dedicated people in a rapidly growing, exciting, and agile environment.
With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
And let’s not forget the Scandinavian work-life balance — we work hard every day, but we also take the time to catch up with colleagues over a game of football, a cup of coffee, or maybe grab a beer after work.
Want to know more about Trustpilot culture? Check us out on The Muse
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
About the role...
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will have an integral part in the day to day operations that ensures our hardware and software systems are running seamlessly. You like to offer assistance in fixing the issue at hand no matter how small!
You will:
• Provide 1st and 2nd level Internal IT Support using our ticketing system
• Assist with onboarding and training of new users
• Install, test and configure new workstations, peripheral equipment and software
• Coordinate laptop/desktop setup and deployment for new employees using standard hardware and software
• Troubleshoot and maintain conferencing system and printers
• Create and update knowledge base articles both user-facing and internal
• Assist in office moves/renovations
Your profile:
• A solid understanding of and experience with IT support in an international organisation
• Ability to troubleshoot network problems at the desktop level
• 3-5 years of experience working in an on-site IT support role
• Experience with Azure AD, laptop provisioning, Windows 10, macOS, Google Suite. Cloud experience is a big plus
• The environment is growing and we set the highest standards for ourselves. You need to thrive in this kind of environment
• Great diplomatic skills – you know how to connect with people and have effective communication skills
• Your approach to work is structured and with a positive, service-oriented attitude
• You are fluent in both written and spoken English
We offer you:
• The opportunity to be a key presence and build your career at a rapidly expanding global technology company
• A attractive salary
• Medical,Dental and Vision Insurances
• Free catered lunch every Friday, bagel Mondays, office happy hours, ping pong table, foosball, darts, 2 kegerators, endless snacks/drinks and more
Application Deadline: 09/25/2020
Application:
To apply for this position, please submit a CV in English and a cover letter in English, telling us why you are perfect for this job.
About Trustpilot
At Trustpilot, we’re excited about our mission to inspire ever-improving experiences for everyone. Working here’s an opportunity to collaborate with talented and dedicated people in a rapidly growing, exciting, and agile environment.
With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
And let’s not forget the Scandinavian work-life balance — we work hard every day, but we also take the time to catch up with colleagues over a game of football, a cup of coffee, or maybe grab a beer after work.
Want to know more about Trustpilot culture? Check us out on The Muse
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy Show more details...
via Meritocracy
schedule_type: Full-time
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
Trustpilot is seeking a dynamic and highly analytical
Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s... experiences.
Trustpilot is seeking a dynamic and highly analytical Sales Operations Specialist/Manager to join our international Commercial Operations team working out of our NYC office. We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales department to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for supporting key initiatives and new process roll outs, sales analysis and optimization, and managing and enforcing sales processes.
More about your role and responsibilities:
• Own key weekly, monthly, quarterly operational processes, such as lead management
• Create and own robust dashboards that measure and track company KPIs
• Report on results, analyze trends and suggest improvements
• Partner with sales management to implement new and improved processes and build out support infrastructure
Your profile:
• Minimum of 2 years of experience in an operational or highly analytical role (e.g. banking, consulting)
• Organized and can juggle working on multiple different projects at once
• Analytical mindset, passionate working with data, and advanced Excel skills
• Experience working with Salesforce
• Detail oriented and very structured
• An ability to work cross-functionally and influence decision making with senior-level audiences
• Bachelor’s Degree from a leading College or University
Reporting to:
You will be reporting to the Director of U.S. Commercial Operations
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot:
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 160,000 businesses, Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius, Trustpilot’s 500 employees represent 40+ different nationalities.
#LI Show more details...
Trustpilot is seeking a dynamic and highly analytical Sales Operations Specialist/Manager to join our international Commercial Operations team working out of our NYC office. We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales department to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for supporting key initiatives and new process roll outs, sales analysis and optimization, and managing and enforcing sales processes.
More about your role and responsibilities:
• Own key weekly, monthly, quarterly operational processes, such as lead management
• Create and own robust dashboards that measure and track company KPIs
• Report on results, analyze trends and suggest improvements
• Partner with sales management to implement new and improved processes and build out support infrastructure
Your profile:
• Minimum of 2 years of experience in an operational or highly analytical role (e.g. banking, consulting)
• Organized and can juggle working on multiple different projects at once
• Analytical mindset, passionate working with data, and advanced Excel skills
• Experience working with Salesforce
• Detail oriented and very structured
• An ability to work cross-functionally and influence decision making with senior-level audiences
• Bachelor’s Degree from a leading College or University
Reporting to:
You will be reporting to the Director of U.S. Commercial Operations
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc.
About Trustpilot:
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 160,000 businesses, Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius, Trustpilot’s 500 employees represent 40+ different nationalities.
#LI Show more details...
via Meritocracy
schedule_type: Full-time
Hello, we're Trustpilot, a high growth, venture-backed, international startup and the world's fastest growing e-commerce online review platform. We're a hard working crew that's having amazing success with a lot of fun splashed in. We currently have 150+ great employees in our NYC office (600 globally) and we're expanding fast. So read below to find out about this exciting new role and apply if... you have what it takes.
Your Role:
We’re looking
Hello, we're Trustpilot, a high growth, venture-backed, international startup and the world's fastest growing e-commerce online review platform. We're a hard working crew that's having amazing success with a lot of fun splashed in. We currently have 150+ great employees in our NYC office (600 globally) and we're expanding fast. So read below to find out about this exciting new role and apply if... you have what it takes.
Your Role:
We’re looking for a driven, high-energy, eager-to-learn professional with a public relations and communications background to join our team as the Public Relations/Communications Coordinator. The PR/Communications Coordinator will help our team manage day to day PR tasks, such as assisting with media relations (earned media) and researching paid media placement opportunities. Additionally, the coordinator will play a heavy role in online reputation management and community engagement online, including organic social media. You’ll also have the chance to work directly on a major B2B and B2C advertising campaign focused on digital and OOH strategies. You’re experienced (at least one year in an agency or in-house comms role) and up-to-date with the latest social media trends and have your finger on the pulse of what’s next—whether it’s a new platform or a new strategy. Most of all, you’re committed to quality over quantity and are dedicated to authentic communication with Trustpilot’s followers and customers. You have great instincts when it comes to maintaining and protecting a highly valuable brand image.
You will be reporting to Trustpilot’s Head of Communications - North America.
More about your role and responsibilities
• Responsible for research related to the US earned media plan and paid media plan.
• Assist in Trustpilot’s organic social media strategy and manage relevant postings.
• Build media lists and communicate directly with bloggers, reporters and editors (with supervision).
• Participate in online conversations and analyst relations in order to manage Trustpilot’s reputation.
• Research, apply, and fulfill requirements for Trustpilot to be considered in different company awards.
• Identify relevant PR stories and angles and write pitches, press releases, Q&As, fact sheets and talk-tracks.
• Identify and produce interesting internal stories and videos from the US office that can be shared across our global offices.
Your profile
• 1-2 years of experience in a Communications/PR related role - preferably in an agency environment
• Bachelor's degree in liberal arts, journalism, mass communications or a related field
• Strong written and verbal communications skills
• Exceptional organization and project management skills
• Ability to multitask, prioritize and meet deadlines
• Initiative to ask questions, pick up the phone, speak to the media, take action and think ahead
• Creative, solutions-oriented thinker with the capacity to understand situations from multiple perspectives
• Interest in the technology industry with social media know-how
We Offer:
• The opportunity to be a key player and build your career at a rapidly expanding global technology company
• Full benefits & 401k
• Paid family leave
• Commuter Benefits
• Equity Program
• Free catered lunch every Friday and bagels every Monday
• Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
• A fast-paced culture with a “sky's the limit” ambition and attitude.
Check out our office on The Muse!
Application:
So, do you have what it takes? Then submit a brief application and your resume.
About Trustpilot:
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 95,000 businesses with TrustScores based on more than 10 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US and Denmark.
#LI Show more details...
Your Role:
We’re looking for a driven, high-energy, eager-to-learn professional with a public relations and communications background to join our team as the Public Relations/Communications Coordinator. The PR/Communications Coordinator will help our team manage day to day PR tasks, such as assisting with media relations (earned media) and researching paid media placement opportunities. Additionally, the coordinator will play a heavy role in online reputation management and community engagement online, including organic social media. You’ll also have the chance to work directly on a major B2B and B2C advertising campaign focused on digital and OOH strategies. You’re experienced (at least one year in an agency or in-house comms role) and up-to-date with the latest social media trends and have your finger on the pulse of what’s next—whether it’s a new platform or a new strategy. Most of all, you’re committed to quality over quantity and are dedicated to authentic communication with Trustpilot’s followers and customers. You have great instincts when it comes to maintaining and protecting a highly valuable brand image.
You will be reporting to Trustpilot’s Head of Communications - North America.
More about your role and responsibilities
• Responsible for research related to the US earned media plan and paid media plan.
• Assist in Trustpilot’s organic social media strategy and manage relevant postings.
• Build media lists and communicate directly with bloggers, reporters and editors (with supervision).
• Participate in online conversations and analyst relations in order to manage Trustpilot’s reputation.
• Research, apply, and fulfill requirements for Trustpilot to be considered in different company awards.
• Identify relevant PR stories and angles and write pitches, press releases, Q&As, fact sheets and talk-tracks.
• Identify and produce interesting internal stories and videos from the US office that can be shared across our global offices.
Your profile
• 1-2 years of experience in a Communications/PR related role - preferably in an agency environment
• Bachelor's degree in liberal arts, journalism, mass communications or a related field
• Strong written and verbal communications skills
• Exceptional organization and project management skills
• Ability to multitask, prioritize and meet deadlines
• Initiative to ask questions, pick up the phone, speak to the media, take action and think ahead
• Creative, solutions-oriented thinker with the capacity to understand situations from multiple perspectives
• Interest in the technology industry with social media know-how
We Offer:
• The opportunity to be a key player and build your career at a rapidly expanding global technology company
• Full benefits & 401k
• Paid family leave
• Commuter Benefits
• Equity Program
• Free catered lunch every Friday and bagels every Monday
• Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
• A fast-paced culture with a “sky's the limit” ambition and attitude.
Check out our office on The Muse!
Application:
So, do you have what it takes? Then submit a brief application and your resume.
About Trustpilot:
Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 95,000 businesses with TrustScores based on more than 10 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US and Denmark.
#LI Show more details...
via Meritocracy
schedule_type: Full-time
Trustpilot is an international venture-backed startup and the world's fastest growing e-commerce review platform. A new review is written through Trustpilot every five seconds, and each month our reviews are displayed over 2 billion times! Our mission is to help consumers around the world make informed decisions by learning from each other’s experiences.
We have 150 fun, entrepreneurial... employees in our NYC office (600+ globally) and are expanding
Trustpilot is an international venture-backed startup and the world's fastest growing e-commerce review platform. A new review is written through Trustpilot every five seconds, and each month our reviews are displayed over 2 billion times! Our mission is to help consumers around the world make informed decisions by learning from each other’s experiences.
We have 150 fun, entrepreneurial... employees in our NYC office (600+ globally) and are expanding fast. We are seeking a talented business intelligence analyst who loves using data to drive results. As part of our NYC-based Global Business Operations team, you will build out commercial analytics across the company. You’ll have the chance to be involved in the full analytics stack - from data cleaning to dashboard creation to building predictive models - with lots of data at your disposal!
The Role
• Work with stakeholders across the company to define consistent global KPIs
• Design and document data stores in Chartio and Google BigQuery to make clean commercial data accessible for all data users
• Create interactive dashboards in Chartio to help business-owners with everything from understanding trends to marketing campaign attribution
• Build predictive models, applying your statistics and machine learning skills to help us increase lead conversion and reduce customer churn
About You
• 2-3 years of experience in a quantitative role
• Curious, entrepreneurial, and detail-oriented (but still fast-moving!)
• Strong SQL skills; experience with Chartio a plus
• Experience with R, Python, or similar tools
• Data mining skills including data cleaning, validation, aggregation, reporting, modeling techniques, and statistics
• Ability to communicate complex findings in an executive-friendly way
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc Show more details...
We have 150 fun, entrepreneurial... employees in our NYC office (600+ globally) and are expanding fast. We are seeking a talented business intelligence analyst who loves using data to drive results. As part of our NYC-based Global Business Operations team, you will build out commercial analytics across the company. You’ll have the chance to be involved in the full analytics stack - from data cleaning to dashboard creation to building predictive models - with lots of data at your disposal!
The Role
• Work with stakeholders across the company to define consistent global KPIs
• Design and document data stores in Chartio and Google BigQuery to make clean commercial data accessible for all data users
• Create interactive dashboards in Chartio to help business-owners with everything from understanding trends to marketing campaign attribution
• Build predictive models, applying your statistics and machine learning skills to help us increase lead conversion and reduce customer churn
About You
• 2-3 years of experience in a quantitative role
• Curious, entrepreneurial, and detail-oriented (but still fast-moving!)
• Strong SQL skills; experience with Chartio a plus
• Experience with R, Python, or similar tools
• Data mining skills including data cleaning, validation, aggregation, reporting, modeling techniques, and statistics
• Ability to communicate complex findings in an executive-friendly way
We offer:
• A key part of an exciting international growth journey
• Great colleagues and a social working environment
• Competitive salary
• Stock Options
• Full benefits & 401k
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Snacks, ping pong, foosball, darts, etc Show more details...
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