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Most recent job postings at Upland Software
via Jobvite
schedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
The role of Customer
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
The role of Customer Support Analyst is a good fit for any person that is passionate about technology and is willing to go above and beyond to improve customer satisfaction. We strive to maintain an environment that is highly collaborative, fast-paced and full of positive energy and we’re looking for individuals who will help meet and exceed that standard! The average day is spent working on customer issues and requests and making sure those issues and requests are resolved to the customer’s satisfaction all while constantly learning and exploring the new and exciting technology that our products deliver.
Primary Responsibilities:
• Technical Support of Upland products
• Interact with customers via phone/email to provide effective service and support
• Report product or solution problems to engineering and follow-up on resolution
• Coordinate upgrades
• Identify areas for improvement and make constructive suggestions for change
• Continually seek opportunities to increase client satisfaction and deepen client relationships
• Ensure customer satisfaction through reporting, follow-up and appropriate problem closure
Requirements:
• US Citizen
• University Degree in CS related field OR equivalent experience
• At least 2 years of experience in customer support environment preferred.
• Knowledge of web application servers, operating Systems, databases.
• Junior level programming in HTML, CSS, jQuery, JSP’s, understand Java
• Understanding of Project Management processes and best practices
• Knowledge of Help Desk applications, ITSM applications.
• Understanding of knowledge centric applications
• Ability to work independently and cooperatively as a team.
• Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner.
• Excellent communication skills.
• Excellent organizational and analytical skills.
• Good problem-solving and time management skills.
• Demonstrates interest to learn.
Desired Skills:
• Junior level programming in HTML, CSS, jQuery, JSP’s, understand Java
• Understanding of Project Management processes and best practices
• Knowledge of Help Desk applications, ITSM applications.
• Understanding of knowledge centric applications
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
The role of Customer Support Analyst is a good fit for any person that is passionate about technology and is willing to go above and beyond to improve customer satisfaction. We strive to maintain an environment that is highly collaborative, fast-paced and full of positive energy and we’re looking for individuals who will help meet and exceed that standard! The average day is spent working on customer issues and requests and making sure those issues and requests are resolved to the customer’s satisfaction all while constantly learning and exploring the new and exciting technology that our products deliver.
Primary Responsibilities:
• Technical Support of Upland products
• Interact with customers via phone/email to provide effective service and support
• Report product or solution problems to engineering and follow-up on resolution
• Coordinate upgrades
• Identify areas for improvement and make constructive suggestions for change
• Continually seek opportunities to increase client satisfaction and deepen client relationships
• Ensure customer satisfaction through reporting, follow-up and appropriate problem closure
Requirements:
• US Citizen
• University Degree in CS related field OR equivalent experience
• At least 2 years of experience in customer support environment preferred.
• Knowledge of web application servers, operating Systems, databases.
• Junior level programming in HTML, CSS, jQuery, JSP’s, understand Java
• Understanding of Project Management processes and best practices
• Knowledge of Help Desk applications, ITSM applications.
• Understanding of knowledge centric applications
• Ability to work independently and cooperatively as a team.
• Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner.
• Excellent communication skills.
• Excellent organizational and analytical skills.
• Good problem-solving and time management skills.
• Demonstrates interest to learn.
Desired Skills:
• Junior level programming in HTML, CSS, jQuery, JSP’s, understand Java
• Understanding of Project Management processes and best practices
• Knowledge of Help Desk applications, ITSM applications.
• Understanding of knowledge centric applications
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
via Jobvite
posted_at: 1 month agoschedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is building
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is building a rock star team of Enterprise level Account Executives to help us revolutionize the way the world’s best organizations conduct Enterprise search along Content Lifecycle Automation. We offer a fast-paced, innovative, collaborative environment where you can make a big difference, have fun, and take your career & earning potential to the next level.
Primary Responsibilities:
Responsibilities include selling our core search and automation products to IT, KM, Professional Services and Operational Leaders in enterprises across nearly all industries. Our portfolio of products and managed services include Enterprise Search, Proposal Automation and potentially other content automation products. Responsibilities for this role:
• Manage sales through forecasting, account resource allocation, account strategy, and territory-planning
• Develop solution proposals encompassing all aspects of our service offerings
• Drive the development, presentation and sales of a value proposition
• Negotiate pricing and contractual agreement to close the sale
• Identify and develop strategic alignment with key third party influencers
• Deep understanding of the complex world of enterprise sales with the ability to communicate the Upland business value to prospects
• Work hand-in-hand with our marketing and service leads to drive lead generation and execution strategies that deliver results
• As an Enterprise Account Executive, you will be selling to our top accounts and working with Fortune 1000 caliber clients
• You will execute on the account plan to deliver maximum revenue
• Manage complete and complex sales-cycles, often presenting to VP & C-level executives, the value of our full suite of applications
• Forecast sales activity and opportunity management in salesforce.com, while creating satisfied customers
• Evangelize the Upland vision through product demonstrations, in-market events, and account specific initiatives
Requirements:
• Must be located in Texas, Oklahoma, Louisiana, or Arkansas
• 5+ years of quota-carrying software or technology sales or account management experience
• Experience managing the sales cycle with and to the business champion up to the C-suite
• Track record of success in enterprise solution sales for solution offerings with demonstrable proof of over-achieving quota (top 10-20% of company) in past positions
• Demonstrate an understanding of repeatable selling techniques
• Experience managing and closing complex sales-cycles demonstrating ownership of all aspects of territory management across a wide variety of verticals including Technology, Financial Services, Banking, Manufacturing, Healthcare, Insurance and Services
• Polished executive presence and interpersonal communication skills
• IT and KM literate – ability to competently understand and convey the value of our solutions along with the value they deliver
• Travel required up to 30%
Desired Skills:
• Consistently strong personal earnings in past Account Executive roles while carrying approximately $1M in quota
• Previous Sales Methodology training, CRM experience, and strong customer references
• Previous experience selling IT and KM solutions as well as Shared Services Business, Project, and Work Management SaaS software and solutions
• Strong computer skills, including salesforce.com, M/S Office, and other industry leading sales enablement technologies
• College or University Degree preferred
• Highly Motivated and pro-active individual with a drive to succeed
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
Upland Software is building a rock star team of Enterprise level Account Executives to help us revolutionize the way the world’s best organizations conduct Enterprise search along Content Lifecycle Automation. We offer a fast-paced, innovative, collaborative environment where you can make a big difference, have fun, and take your career & earning potential to the next level.
Primary Responsibilities:
Responsibilities include selling our core search and automation products to IT, KM, Professional Services and Operational Leaders in enterprises across nearly all industries. Our portfolio of products and managed services include Enterprise Search, Proposal Automation and potentially other content automation products. Responsibilities for this role:
• Manage sales through forecasting, account resource allocation, account strategy, and territory-planning
• Develop solution proposals encompassing all aspects of our service offerings
• Drive the development, presentation and sales of a value proposition
• Negotiate pricing and contractual agreement to close the sale
• Identify and develop strategic alignment with key third party influencers
• Deep understanding of the complex world of enterprise sales with the ability to communicate the Upland business value to prospects
• Work hand-in-hand with our marketing and service leads to drive lead generation and execution strategies that deliver results
• As an Enterprise Account Executive, you will be selling to our top accounts and working with Fortune 1000 caliber clients
• You will execute on the account plan to deliver maximum revenue
• Manage complete and complex sales-cycles, often presenting to VP & C-level executives, the value of our full suite of applications
• Forecast sales activity and opportunity management in salesforce.com, while creating satisfied customers
• Evangelize the Upland vision through product demonstrations, in-market events, and account specific initiatives
Requirements:
• Must be located in Texas, Oklahoma, Louisiana, or Arkansas
• 5+ years of quota-carrying software or technology sales or account management experience
• Experience managing the sales cycle with and to the business champion up to the C-suite
• Track record of success in enterprise solution sales for solution offerings with demonstrable proof of over-achieving quota (top 10-20% of company) in past positions
• Demonstrate an understanding of repeatable selling techniques
• Experience managing and closing complex sales-cycles demonstrating ownership of all aspects of territory management across a wide variety of verticals including Technology, Financial Services, Banking, Manufacturing, Healthcare, Insurance and Services
• Polished executive presence and interpersonal communication skills
• IT and KM literate – ability to competently understand and convey the value of our solutions along with the value they deliver
• Travel required up to 30%
Desired Skills:
• Consistently strong personal earnings in past Account Executive roles while carrying approximately $1M in quota
• Previous Sales Methodology training, CRM experience, and strong customer references
• Previous experience selling IT and KM solutions as well as Shared Services Business, Project, and Work Management SaaS software and solutions
• Strong computer skills, including salesforce.com, M/S Office, and other industry leading sales enablement technologies
• College or University Degree preferred
• Highly Motivated and pro-active individual with a drive to succeed
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
via App.jobvite.com
schedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
This is a hugely exciting
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
This is a hugely exciting opportunity to build Upland Audience Engagement’s technology eco-system. This pivotal role within the Product Directorate at Upland will be given the opportunity to bring their breadth of experience in the martech eco-system space to own our product integration strategy across the Audience Engagement portfolio of solutions.
Primary Responsibilities:
• Identify, validate and evaluate priority integrations for Audience Engagement products
• Lead our relationships with our most strategic technology partners that help extend our capability for customers.
• Working with broader Audience Engagement Product and R&D team to define integration and eco-system strategy.
• Work closely with dedicated Product Engineering team to ensure all integrations are delivered to maximize impact
• Partner with cross-functional teams (marketing, sales, product, customer success) to drive support on strategic and operational initiatives
• Manage contracts, agreements, and associated commercial terms and impacts
• Evaluate industry trends, technological shifts, and market dynamics to engage the right ecosystem players to advance the development of our brands, programs, and products.
• Reports to Senior Director of Product Management, and works collaboratively with product leadership, Customer Success, Sales, Services, and Support to further product and solution objectives.
• The position will work with a globally distributed team with contributors and stakeholders across several time zones.
Requirements:
Demonstrated track record of strategy thinking and analysis--seeing over the horizon to identify opportunities, envision models, and strategic paths to capture opportunities, as well as spot emerging risks. Broad understanding of technical eco-systems, partnerships and the Martech landscape. Strong desire to collaborate, make an impact and lead people in a vision.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
This is a hugely exciting opportunity to build Upland Audience Engagement’s technology eco-system. This pivotal role within the Product Directorate at Upland will be given the opportunity to bring their breadth of experience in the martech eco-system space to own our product integration strategy across the Audience Engagement portfolio of solutions.
Primary Responsibilities:
• Identify, validate and evaluate priority integrations for Audience Engagement products
• Lead our relationships with our most strategic technology partners that help extend our capability for customers.
• Working with broader Audience Engagement Product and R&D team to define integration and eco-system strategy.
• Work closely with dedicated Product Engineering team to ensure all integrations are delivered to maximize impact
• Partner with cross-functional teams (marketing, sales, product, customer success) to drive support on strategic and operational initiatives
• Manage contracts, agreements, and associated commercial terms and impacts
• Evaluate industry trends, technological shifts, and market dynamics to engage the right ecosystem players to advance the development of our brands, programs, and products.
• Reports to Senior Director of Product Management, and works collaboratively with product leadership, Customer Success, Sales, Services, and Support to further product and solution objectives.
• The position will work with a globally distributed team with contributors and stakeholders across several time zones.
Requirements:
Demonstrated track record of strategy thinking and analysis--seeing over the horizon to identify opportunities, envision models, and strategic paths to capture opportunities, as well as spot emerging risks. Broad understanding of technical eco-systems, partnerships and the Martech landscape. Strong desire to collaborate, make an impact and lead people in a vision.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
via Jobvite
posted_at: 18 days agoschedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
The SaaS Systems Administrator
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
The SaaS Systems Administrator ensures adherence to current standards and maintains a commitment to high quality implementations. This individual will provide technology expertise and guidance, remaining current with emerging technologies and industry best practices. They will take part in the evaluation of new technologies; and help define the feasibility of their integration and development.
Responsibilities:
• Integrate applications with SSO using SAML, SCIM and other provisioning technologies.
• Ensure data integrity between SaaS tools.
• Test and implement new services and keep up to date with features offered in existing services.
• Merge and onboard SaaS services during Mergers & Acquisitions.
• Collaborate on various initiatives with Security & Compliance.
• Collaborate with internal IT teams to automate SaaS related tasks.
• Serve as a point of escalation for the IT Support team on SaaS-related issues.
• Create and maintain team and user facing policies and procedures.
• Testing, debugging, and refining, systems, services and software.
• Improving the efficiency and accessibility of services by making necessary enhancements.
• Administering existing services, networks and environments.
• Develop and manage modernization projects for existing services and future environments.
• Contributing and establishing information systems procedures, documentation and standards.
• Working within schedule, technical, and cost constraints to translate product requirements into total systems solutions.
• Support users and staff to resolve service, network and access related issues.
• Increasing system compatibility and information sharing by linking SaaS services by utilizing scripting automations via API.
• Conduct complex system requirements analysis, as necessary.
• Perform cost and schedule estimations, as well as, overseeing systems and datacenter setup, installation and implementation.
• Conduct business information/strategic systems planning and analysis, as appropriate.
• Provide automated support tools and technical guidance as necessary.
Required Experience:
• Experienced configuring SSO via SAML or OAuth
• Experienced with SCIM, JIT and other provisioning technologies.
• Experienced in administering Microsoft 365, Google Workspace and other common SaaS environments.
• Able to create policies and guidelines for best practices within SaaS applications.
• Familiar with systems oriented regulatory compliance requirements.
• Security minded with a focus on honest-security principles and access controls.
• Able to communicate and work with SaaS vendors to ensure successful changes and deployments.
• Fundamental understanding of Windows and Linux operating systems, storage solutions and networking.
• Experience supporting and deploying systems including cloud management (AWS, Azure), Virtualization platforms (VMware), UTM/Firewalls, VPN, Systems Monitoring, Systems Management.
• Understands the enterprise interrelation of IT components.
• PowerShell knowledge and scripting experience.
• Experience with administration of Directory Services, LDAP, DNS, DHCP.
• Must have excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Experience with an IT service management, ticketing and tracking system. (ITIL)
• Strong customer service skills and the ability to communicate at all levels of the business.
• Self-motivated, detail-oriented and organized.
• Able to work independently and efficiently to meet deadlines.
Education:
• Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. Relevant certifications a major plus.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
The SaaS Systems Administrator ensures adherence to current standards and maintains a commitment to high quality implementations. This individual will provide technology expertise and guidance, remaining current with emerging technologies and industry best practices. They will take part in the evaluation of new technologies; and help define the feasibility of their integration and development.
Responsibilities:
• Integrate applications with SSO using SAML, SCIM and other provisioning technologies.
• Ensure data integrity between SaaS tools.
• Test and implement new services and keep up to date with features offered in existing services.
• Merge and onboard SaaS services during Mergers & Acquisitions.
• Collaborate on various initiatives with Security & Compliance.
• Collaborate with internal IT teams to automate SaaS related tasks.
• Serve as a point of escalation for the IT Support team on SaaS-related issues.
• Create and maintain team and user facing policies and procedures.
• Testing, debugging, and refining, systems, services and software.
• Improving the efficiency and accessibility of services by making necessary enhancements.
• Administering existing services, networks and environments.
• Develop and manage modernization projects for existing services and future environments.
• Contributing and establishing information systems procedures, documentation and standards.
• Working within schedule, technical, and cost constraints to translate product requirements into total systems solutions.
• Support users and staff to resolve service, network and access related issues.
• Increasing system compatibility and information sharing by linking SaaS services by utilizing scripting automations via API.
• Conduct complex system requirements analysis, as necessary.
• Perform cost and schedule estimations, as well as, overseeing systems and datacenter setup, installation and implementation.
• Conduct business information/strategic systems planning and analysis, as appropriate.
• Provide automated support tools and technical guidance as necessary.
Required Experience:
• Experienced configuring SSO via SAML or OAuth
• Experienced with SCIM, JIT and other provisioning technologies.
• Experienced in administering Microsoft 365, Google Workspace and other common SaaS environments.
• Able to create policies and guidelines for best practices within SaaS applications.
• Familiar with systems oriented regulatory compliance requirements.
• Security minded with a focus on honest-security principles and access controls.
• Able to communicate and work with SaaS vendors to ensure successful changes and deployments.
• Fundamental understanding of Windows and Linux operating systems, storage solutions and networking.
• Experience supporting and deploying systems including cloud management (AWS, Azure), Virtualization platforms (VMware), UTM/Firewalls, VPN, Systems Monitoring, Systems Management.
• Understands the enterprise interrelation of IT components.
• PowerShell knowledge and scripting experience.
• Experience with administration of Directory Services, LDAP, DNS, DHCP.
• Must have excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Experience with an IT service management, ticketing and tracking system. (ITIL)
• Strong customer service skills and the ability to communicate at all levels of the business.
• Self-motivated, detail-oriented and organized.
• Able to work independently and efficiently to meet deadlines.
Education:
• Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. Relevant certifications a major plus.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
via Jobvite
posted_at: 12 days agoschedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Duties:
• Develop comprehensive, reasonable,
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Duties:
• Develop comprehensive, reasonable, and responsible automation test strategies for all of the Qvidian and RO Innovation products.
• Develop automated functional test scripts and analyze, maintain, and extend the existing automation scripts, while working closely with the development team to review early drafts of specifications and making meaningful recommendations.
• Review product requirement documents and engineering specifications to define automation test strategies and to scope test efforts.
• Mentor other software automation engineers both within our immediate Business Unit, as well as across all of Upland, as needed.
• Work closely with the test automation and development teams to ensure adequate/maximum test coverage/effectiveness.
• Design, develop, maintain performance measurement scripts and overall architecture/framework.
• Responsible for future vision of automation and performance testing, making sure that our assets do not become antiquated or out of date from an industry standard perspective.
• Must be well spoken and have excellent written skills in English to be capable of mentoring others in automation, as well as collaborating within the Engineering team and across Upland.
• Must have experience in interviewing automation candidates and assessing their progress/contributions.
Requirements:
• Must have a Bachelor’s degree, or foreign equivalent, in Information Systems, Computer Science, Engineering or a closely related field.
• Must have 4 years of post-baccalaureate experience in testing and development. The 4 years of experience must include experience with Selenium script building; technical collaboration and mentoring; automation technologies; VBA; VBScript; SoapUI; evaluating and formulating changes in automation strategies with constraints; and representing automation as SME.
• Must have experience mentoring other automation staff.
• Position headquartered in Austin, Texas but eligible to work from anywhere in the U.S.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
Duties:
• Develop comprehensive, reasonable, and responsible automation test strategies for all of the Qvidian and RO Innovation products.
• Develop automated functional test scripts and analyze, maintain, and extend the existing automation scripts, while working closely with the development team to review early drafts of specifications and making meaningful recommendations.
• Review product requirement documents and engineering specifications to define automation test strategies and to scope test efforts.
• Mentor other software automation engineers both within our immediate Business Unit, as well as across all of Upland, as needed.
• Work closely with the test automation and development teams to ensure adequate/maximum test coverage/effectiveness.
• Design, develop, maintain performance measurement scripts and overall architecture/framework.
• Responsible for future vision of automation and performance testing, making sure that our assets do not become antiquated or out of date from an industry standard perspective.
• Must be well spoken and have excellent written skills in English to be capable of mentoring others in automation, as well as collaborating within the Engineering team and across Upland.
• Must have experience in interviewing automation candidates and assessing their progress/contributions.
Requirements:
• Must have a Bachelor’s degree, or foreign equivalent, in Information Systems, Computer Science, Engineering or a closely related field.
• Must have 4 years of post-baccalaureate experience in testing and development. The 4 years of experience must include experience with Selenium script building; technical collaboration and mentoring; automation technologies; VBA; VBScript; SoapUI; evaluating and formulating changes in automation strategies with constraints; and representing automation as SME.
• Must have experience mentoring other automation staff.
• Position headquartered in Austin, Texas but eligible to work from anywhere in the U.S.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
via Jobvite
schedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Are you passionate about
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Are you passionate about knowledge management and customer success? Are you looking for an exciting opportunity to join a company that values diversity, collaboration, and innovation? If so, Upland Software has the perfect job for you!
We are seeking a KCS Program Manager to be the face of the existing KCS implementation within our Customer Support function. This individual will be responsible for maintaining our KCS program and driving continuous improvement efforts that align with our KCS Methodology and Knowledge Management strategy. In this role, you will work closely with customer support teams to train and coach them on KCS principles and best practices, while continuously improving KCS processes and workflows to drive efficiencies and improve customer experience. You will also serve as the KCS subject matter expert, fostering a positive culture of knowledge sharing and continuous improvement within our Customer Support team.
Primary Responsibilities:
• Own the processes and policies related to the KCS program within Customer Support
• Act as Lead Coach for other KCS Coaches within the Customer Support organization
• Maintain KCS Coach and Coachee assignments
• Deliver reports and scorecards to Executive Leadership
• Perform PAR and CSC evaluations for Coachees in the event of coach turnover
• Maintain a close working relationship with the Product Documentation Manager to ensure the right documentation goes into the right tool and follows the correct processes.
• Uphold the KCS Strategy in collaboration with Executive Leadership
• Facilitate the regularly scheduled KCS Council Meetings
• Facilitate the regularly scheduled Coach Meetings
• Craft internal communications regarding KCS
• Curate training and knowledge documentation material related to KCS
• Provide direction and leadership to the Community Administrator(s)
Requirements:
• Bachelor's degree in a relevant field
• Previous KCS Program Manager Experience
• Minimum of 5 years of experience in customer support or service operations, with at least 2 years of experience in KCS
• KCS v6 Practices Certification
• Excellent project management skills with a proven ability to lead
• Strong analytical skills and experience with data-driven decision making
• Exceptional communication skills, both written and verbal, with the ability to effectively present information to a variety of audiences
Desired Skills:
• Experience with KCS tools, such as RightAnswers, Salesforce Knowledge or ServiceNow Knowledge Management
• KCS v6 Internal Trainer Certification
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
Are you passionate about knowledge management and customer success? Are you looking for an exciting opportunity to join a company that values diversity, collaboration, and innovation? If so, Upland Software has the perfect job for you!
We are seeking a KCS Program Manager to be the face of the existing KCS implementation within our Customer Support function. This individual will be responsible for maintaining our KCS program and driving continuous improvement efforts that align with our KCS Methodology and Knowledge Management strategy. In this role, you will work closely with customer support teams to train and coach them on KCS principles and best practices, while continuously improving KCS processes and workflows to drive efficiencies and improve customer experience. You will also serve as the KCS subject matter expert, fostering a positive culture of knowledge sharing and continuous improvement within our Customer Support team.
Primary Responsibilities:
• Own the processes and policies related to the KCS program within Customer Support
• Act as Lead Coach for other KCS Coaches within the Customer Support organization
• Maintain KCS Coach and Coachee assignments
• Deliver reports and scorecards to Executive Leadership
• Perform PAR and CSC evaluations for Coachees in the event of coach turnover
• Maintain a close working relationship with the Product Documentation Manager to ensure the right documentation goes into the right tool and follows the correct processes.
• Uphold the KCS Strategy in collaboration with Executive Leadership
• Facilitate the regularly scheduled KCS Council Meetings
• Facilitate the regularly scheduled Coach Meetings
• Craft internal communications regarding KCS
• Curate training and knowledge documentation material related to KCS
• Provide direction and leadership to the Community Administrator(s)
Requirements:
• Bachelor's degree in a relevant field
• Previous KCS Program Manager Experience
• Minimum of 5 years of experience in customer support or service operations, with at least 2 years of experience in KCS
• KCS v6 Practices Certification
• Excellent project management skills with a proven ability to lead
• Strong analytical skills and experience with data-driven decision making
• Exceptional communication skills, both written and verbal, with the ability to effectively present information to a variety of audiences
Desired Skills:
• Experience with KCS tools, such as RightAnswers, Salesforce Knowledge or ServiceNow Knowledge Management
• KCS v6 Internal Trainer Certification
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
via Jobvite
schedule_type: Full-time
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Primary Responsibilities:
• Work closely
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Primary Responsibilities:
• Work closely with customers to drive transformational change focusing on mobile channels (SMS/MMS, Push Notifications, Web, Mobile App, Cross Channel Integrations) with digital marketing program(s) and leverage data to reinforce your priorities and recommendations
• Collaborate with amazing digital experts, across all service disciplines, to innovate and create great solution offerings for the customer
• Execute Customer Journey mapping exercises, to visualise the end customer experience and highlight key KPIs and metrics to measure and record success
• Stay close to customer experience measurements, to identify the impact of the customer experience programme and raise risks where necessary
• Be an enthusiast for digital mobile marketing and have deep understanding of the platforms to provide thought leadership to your customer interactions
• Executestrategy playbooks via Services engagements: Managed Services, Custom Projects , Advanced Technical Resource packages. Your responsibilities on these engagements will be based on customer requirements and needs, and may include developing programme/campaign strategy, mapping data inputs required to create an omni-channel engagement strategy, and campaign execution.
• Build lasting relationships with a variety of customer stakeholders ranging from executives to marketing practitioners and align business need to the respective stakeholder
• Plan and self-prioritize your work based on customer timelines, urgency, and relative priority
• Ability to navigate at times through stressful customer situations in both a proactive and reactive role
• Be a product expert - Keep up-to-date with AE Product functionality and its application across the Upland customer base
Requirements:
• 3+ years of experience working in a SaaS company
• 5+ years of digital mobile marketing experience in a customer facing role
• Technical skills at understanding APIs, Web Services, Software Development, Database, DB Queries
• Technically-knowledgeable and enjoys deep learning the nuances of technical products with Subject Matter Expertise
• Experience working on enterprise accounts
• Strong problem-solving ability, always looking for smarter, better ways to achieve a goal
• PM skills working cross-disciplines internally and externally to define, implement, revise, and evolve marketing programs (experience in management consulting or digital agency work a plus)
• Experience with these types of engagements with customers:
• Executive business reviews
• Presenting / Interacting with all levels with our Customers
• Creating structured programs to drive adoption at low-usage accounts
• Creating & executing against a success Plan/project plan
• Customer and Internal training
• Comfortable working within a fast-paced & multi-tasking environment
• Ability to work as part of a team and also on your own initiative
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Primary Responsibilities:
• Work closely with customers to drive transformational change focusing on mobile channels (SMS/MMS, Push Notifications, Web, Mobile App, Cross Channel Integrations) with digital marketing program(s) and leverage data to reinforce your priorities and recommendations
• Collaborate with amazing digital experts, across all service disciplines, to innovate and create great solution offerings for the customer
• Execute Customer Journey mapping exercises, to visualise the end customer experience and highlight key KPIs and metrics to measure and record success
• Stay close to customer experience measurements, to identify the impact of the customer experience programme and raise risks where necessary
• Be an enthusiast for digital mobile marketing and have deep understanding of the platforms to provide thought leadership to your customer interactions
• Executestrategy playbooks via Services engagements: Managed Services, Custom Projects , Advanced Technical Resource packages. Your responsibilities on these engagements will be based on customer requirements and needs, and may include developing programme/campaign strategy, mapping data inputs required to create an omni-channel engagement strategy, and campaign execution.
• Build lasting relationships with a variety of customer stakeholders ranging from executives to marketing practitioners and align business need to the respective stakeholder
• Plan and self-prioritize your work based on customer timelines, urgency, and relative priority
• Ability to navigate at times through stressful customer situations in both a proactive and reactive role
• Be a product expert - Keep up-to-date with AE Product functionality and its application across the Upland customer base
Requirements:
• 3+ years of experience working in a SaaS company
• 5+ years of digital mobile marketing experience in a customer facing role
• Technical skills at understanding APIs, Web Services, Software Development, Database, DB Queries
• Technically-knowledgeable and enjoys deep learning the nuances of technical products with Subject Matter Expertise
• Experience working on enterprise accounts
• Strong problem-solving ability, always looking for smarter, better ways to achieve a goal
• PM skills working cross-disciplines internally and externally to define, implement, revise, and evolve marketing programs (experience in management consulting or digital agency work a plus)
• Experience with these types of engagements with customers:
• Executive business reviews
• Presenting / Interacting with all levels with our Customers
• Creating structured programs to drive adoption at low-usage accounts
• Creating & executing against a success Plan/project plan
• Customer and Internal training
• Comfortable working within a fast-paced & multi-tasking environment
• Ability to work as part of a team and also on your own initiative
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
via Indeed
schedule_type: Full-timework_from_home: 1
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is seeking
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is seeking an ambitious marketer that has a particular skill in writing engaging and knowledgeable content, with an understanding of modern methods of content marketing, SEO, and demand generation. You will need to be able to take complex (and sometimes conceptual) topics and turn them into unique, clear, and consumable blogs, eBooks, articles, speaking abstracts, web pages, emails, social posts, and other forms of content. With a resource of experts within the business, you’ll need to be able to work with colleagues to extract crucial knowledge and convert it into unique content that is engaging, educational, and compelling.
Primary Responsibilities:
• Write thoughtful, persuasive marketing content to support every stage of the customer journey, targeting key personas by product to engage, educate, and inspire buyers.
• Conceptualize and create engaging content such as blogs, eBooks, white papers, articles, infographics, social media, videos, emails, etc.
• Engage with key internal stakeholders (product marketing, product management, customer success managers, account executives, and others) to gather information and requirements for content creation.
• Collaborate closely with the demand generation team to create compelling content for integrated and tactical campaigns.
• Oversee, govern, and update content as required to ensure consistent messaging and content is kept current and accurate.
Requirements:
• Bachelor’s degree in marketing, journalism, communications, or related field.
• 5+ years experience as a content writer or content marketer for a B2B technology company.
• Demonstrated proficiency with multiple formats of content creation targeted at an enterprise audience.
• Exceptional writing and editing abilities to quickly transform technical ideas or concepts into engaging stories.
• Ability to prioritize and manage multiple requests/projects simultaneously.
• Keen interest in content marketing best practices, content performance, and measurement.
• Ability to establish and manage priorities and deadlines.
• Creative, high energy, innovative, proactive, and resourceful.
Desired Skills:
• Knowledge of contact center and/or knowledge management space.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
Upland Software is seeking an ambitious marketer that has a particular skill in writing engaging and knowledgeable content, with an understanding of modern methods of content marketing, SEO, and demand generation. You will need to be able to take complex (and sometimes conceptual) topics and turn them into unique, clear, and consumable blogs, eBooks, articles, speaking abstracts, web pages, emails, social posts, and other forms of content. With a resource of experts within the business, you’ll need to be able to work with colleagues to extract crucial knowledge and convert it into unique content that is engaging, educational, and compelling.
Primary Responsibilities:
• Write thoughtful, persuasive marketing content to support every stage of the customer journey, targeting key personas by product to engage, educate, and inspire buyers.
• Conceptualize and create engaging content such as blogs, eBooks, white papers, articles, infographics, social media, videos, emails, etc.
• Engage with key internal stakeholders (product marketing, product management, customer success managers, account executives, and others) to gather information and requirements for content creation.
• Collaborate closely with the demand generation team to create compelling content for integrated and tactical campaigns.
• Oversee, govern, and update content as required to ensure consistent messaging and content is kept current and accurate.
Requirements:
• Bachelor’s degree in marketing, journalism, communications, or related field.
• 5+ years experience as a content writer or content marketer for a B2B technology company.
• Demonstrated proficiency with multiple formats of content creation targeted at an enterprise audience.
• Exceptional writing and editing abilities to quickly transform technical ideas or concepts into engaging stories.
• Ability to prioritize and manage multiple requests/projects simultaneously.
• Keen interest in content marketing best practices, content performance, and measurement.
• Ability to establish and manage priorities and deadlines.
• Creative, high energy, innovative, proactive, and resourceful.
Desired Skills:
• Knowledge of contact center and/or knowledge management space.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
via Glassdoor
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is seeking
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like... you?
Opportunity Summary:
Upland Software is seeking a Partner Marketing Manager to help us develop and launch a partner program for our content center productivity solutions. This individual will also develop and execute marketing programs designed to create awareness across the partner ecosystem, helping to recruit new partners. The Partner Marketing Manager will also collaborate with existing partners to identify new sales opportunities through the development of joint marketing campaigns and the creation of joint collateral and sales tools.
Primary Responsibilities:
• Develop and manage partner program for global and regional SIs, resellers, and consulting firms.
• Create marketing campaigns and communications that generate awareness and visibility across the partner ecosystem to identify opportunities for new partnerships.
• Develop messaging and create high-impact content in support of partner solutions, working in collaboration with product leaders and partner managers.
• Work with various partners to develop, implement, and manage joint marketing programs and materials that clearly articulate the combined value and drive demand for Upland products/services and partner solutions.
• Engage with technology partners to ensure we are leveraging available marketing programs and events to maximize exposure and awareness.
• Partner with Alliance sales teams to develop compelling sales plays to grow pipeline and revenue.
• Align with Partner Communities to drive demand generation through execution of joint partner marketing activities.
• Ensure Upland is properly represented on partner websites, collateral, portals, etc.
• Evaluate and recommend partner relationship management tools.
• Build and maintain list of target/existing partners and relevant contacts.
Requirements:
• Bachelor's degree in marketing or related field.
• 5+ years of partner/channel marketing experience in a B2B setting, ideally marketing solutions to enterprise markets.
• Strong understanding of partner marketing and a track record of owning campaigns and driving success.
• Understanding of SIs/resellers and experience collaborating with them on joint marketing initiatives.
• Experience developing and executing demand generation programs such as email campaigns, webinars, events/conferences, and advertising campaigns.
• Ability to create partner-specific collateral, web content, and other marketing assets.
• Strong communicator and collaborator who can manage multiple tasks and deadlines.
• Hands-on experience with Marketo, Salesforce, ZoomInfo, and partner relationship management tools.
Desired Skills:
• Knowledge of contact center and/or knowledge management space.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
Opportunity Summary:
Upland Software is seeking a Partner Marketing Manager to help us develop and launch a partner program for our content center productivity solutions. This individual will also develop and execute marketing programs designed to create awareness across the partner ecosystem, helping to recruit new partners. The Partner Marketing Manager will also collaborate with existing partners to identify new sales opportunities through the development of joint marketing campaigns and the creation of joint collateral and sales tools.
Primary Responsibilities:
• Develop and manage partner program for global and regional SIs, resellers, and consulting firms.
• Create marketing campaigns and communications that generate awareness and visibility across the partner ecosystem to identify opportunities for new partnerships.
• Develop messaging and create high-impact content in support of partner solutions, working in collaboration with product leaders and partner managers.
• Work with various partners to develop, implement, and manage joint marketing programs and materials that clearly articulate the combined value and drive demand for Upland products/services and partner solutions.
• Engage with technology partners to ensure we are leveraging available marketing programs and events to maximize exposure and awareness.
• Partner with Alliance sales teams to develop compelling sales plays to grow pipeline and revenue.
• Align with Partner Communities to drive demand generation through execution of joint partner marketing activities.
• Ensure Upland is properly represented on partner websites, collateral, portals, etc.
• Evaluate and recommend partner relationship management tools.
• Build and maintain list of target/existing partners and relevant contacts.
Requirements:
• Bachelor's degree in marketing or related field.
• 5+ years of partner/channel marketing experience in a B2B setting, ideally marketing solutions to enterprise markets.
• Strong understanding of partner marketing and a track record of owning campaigns and driving success.
• Understanding of SIs/resellers and experience collaborating with them on joint marketing initiatives.
• Experience developing and executing demand generation programs such as email campaigns, webinars, events/conferences, and advertising campaigns.
• Ability to create partner-specific collateral, web content, and other marketing assets.
• Strong communicator and collaborator who can manage multiple tasks and deadlines.
• Hands-on experience with Marketo, Salesforce, ZoomInfo, and partner relationship management tools.
Desired Skills:
• Knowledge of contact center and/or knowledge management space.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status Show more details...
via IAPMO Career Center
schedule_type: Full-time
Who are we?
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,700+ enterprise customers. To learn more, visit... https://uplandsoftware.com/about/
Upland India is a fully owned
Who are we?
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,700+ enterprise customers. To learn more, visit... https://uplandsoftware.com/about/
Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a growing team and strongly believe in creating an environment that fosters ownership, accountability and psychological safety for our people. Our culture is cool, innovative and people friendly. We take pride in our work and love a good challenge. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change.
What’s the Opportunity?
Localytics is a mobile app analytics and engagement platform used by large brands to deliver meaningful, personalized customer experiences that drive revenue, increase app adoption and engagement, and improve retention/loyalty. The product is sold into the marketing departments of some of the world’s largest brands, specializing in large retailers, financial services firms, media & entertainment, and travel & hospitality brands, e.g. Macy’s, Bed Bath & Beyond, Staples, Home Shopping Network, Bath & Body Works.
We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I for our Localytics product. The individual will work with our backend development team.
What’s Exciting?
• Be part of the early-state team buildout and acquire the product knowledge. Our distributed backend systems handle petabyte-scale high volume data 24 hours a day, 7 days a week supporting our products
• Work directly on a modern and growing product stack and contribute to a long history of front-end thought leadership and open-source contributions
• Together, we’ll pursue interesting challenges in data visualization, component-based architecture, and front-end performance optimization, which will provide you with many opportunities to find creative, blog-worthy solutions
To be a part of this journey, you should have an overall industry experience of 5- 7 years working in Ruby-on-Rails framework along with a strong work ethics record.
What would you do?
• Develop, test, and maintain all APIs
• Manage and maintain SQL and No-SQL tables, data, and stored procedures within all databases
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience and support analytical products
• Troubleshoot and diagnose production issues
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
• Take lead on projects as needed
• Jump in and help the team deliver features when it is required
• Balance technical debt vs. feature development vs. supporting customers
What are we looking for?
The following skills are mandatory and a strong experience will be required in them to be successful in this role
• 5- 7 years of Ruby-on-Rails Experience (or other JVM languages)
• Experience in MySQL, Snowflake, S3
• Solid understanding and usage of software design patterns
• Experience w/Large scale Distributed systems and Microservices
• Cloud Development Experience, especially AWS
The following skills are not mandatory, but nice to have and will be an added advantage.
• Experience with Scala, Python, No-SQL and REDIS
A Bachelor’s degree in Computer Science or equivalent will be required for this role.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,700+ enterprise customers. To learn more, visit... https://uplandsoftware.com/about/
Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a growing team and strongly believe in creating an environment that fosters ownership, accountability and psychological safety for our people. Our culture is cool, innovative and people friendly. We take pride in our work and love a good challenge. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change.
What’s the Opportunity?
Localytics is a mobile app analytics and engagement platform used by large brands to deliver meaningful, personalized customer experiences that drive revenue, increase app adoption and engagement, and improve retention/loyalty. The product is sold into the marketing departments of some of the world’s largest brands, specializing in large retailers, financial services firms, media & entertainment, and travel & hospitality brands, e.g. Macy’s, Bed Bath & Beyond, Staples, Home Shopping Network, Bath & Body Works.
We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I for our Localytics product. The individual will work with our backend development team.
What’s Exciting?
• Be part of the early-state team buildout and acquire the product knowledge. Our distributed backend systems handle petabyte-scale high volume data 24 hours a day, 7 days a week supporting our products
• Work directly on a modern and growing product stack and contribute to a long history of front-end thought leadership and open-source contributions
• Together, we’ll pursue interesting challenges in data visualization, component-based architecture, and front-end performance optimization, which will provide you with many opportunities to find creative, blog-worthy solutions
To be a part of this journey, you should have an overall industry experience of 5- 7 years working in Ruby-on-Rails framework along with a strong work ethics record.
What would you do?
• Develop, test, and maintain all APIs
• Manage and maintain SQL and No-SQL tables, data, and stored procedures within all databases
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience and support analytical products
• Troubleshoot and diagnose production issues
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
• Take lead on projects as needed
• Jump in and help the team deliver features when it is required
• Balance technical debt vs. feature development vs. supporting customers
What are we looking for?
The following skills are mandatory and a strong experience will be required in them to be successful in this role
• 5- 7 years of Ruby-on-Rails Experience (or other JVM languages)
• Experience in MySQL, Snowflake, S3
• Solid understanding and usage of software design patterns
• Experience w/Large scale Distributed systems and Microservices
• Cloud Development Experience, especially AWS
The following skills are not mandatory, but nice to have and will be an added advantage.
• Experience with Scala, Python, No-SQL and REDIS
A Bachelor’s degree in Computer Science or equivalent will be required for this role.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status Show more details...
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