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Vivid Seats
Vivid Seats is an online marketplace for purchasing tickets to sports, concerts, and theater events. With a user-friendly interface and a vast inventory, it connects buyers with tickets to various live entertainment options. The website offers a secure platform to browse and purchase tickets from trusted sellers, and also provides interactive seating maps and detailed event information to help customers make informed decisions. Additionally, Vivid Seats offers a range of payment options and reliable customer support to ensure a seamless ticket-buying experience. Whether looking for front-row seats to a concert or box seats for a baseball game, Vivid Seats provides a convenient and trustworthy platform for ticket purchases.
They often have front row seats for everything from the most popular concerts, plays and musicals to sporting events of every kind.bestlegitreviews.comFounded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry.
Unfortunately, Vivid seats, just like many other companies, may charge an avoidable and additional hidden fee.donotpay.comThe company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs.
By registering for the Program, you agree that these terms and all applicable portions of the Sales Terms and Conditions apply (collectively, the Terms).vividseats.comThe Vivid Seats Referral Program (the “Program”) allows customers of Vivid Seats (“Customer” or “you”) to earn credit for successful referrals (“Referral Reward”).
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityParis, Paris
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Latitude\Longitude48.8607 / 2.3281 Google Map
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Traffic rank#30,993 Site Rank
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Site age22 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceSEAT,SEAT,SEAT,(NASDAQ),7.88 USD,7.88 USD,7.88 USD,,-0.22 (-2.72%)
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Traded asNasdaq,:,SEAT
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Founded2001 in,Chicago, Illinois,, United States
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FoundersJerry Bednyak and Eric Vassilatos
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HeadquartersChicago, Illinois,United States
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Key peopleDavid Donnini (chairman of the board,),Stan Chia (chief executive officer),Geoff Lester (chief commerce officer)
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Number of employees500 (2018)
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Area servedWorldwide
Traffic rank
#30,993
#30,993
Site age
22 yrs
22 yrs
Location
United States
United States
Popular Questions for Vivid Seats
Newest job postings for Vivid Seats
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
The Ticketing Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.
How your role contributes to the success of Vivid Seats:
• Establish and maintain a business relationship with new and existing sellers and marketplaces.
• Assist sellers and marketplaces with the buying and selling of tickets.
• Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
• Troubleshoot technical issues related to order processing and data exchange.
• Communicate externally through phone calls and emails, responding in a timely manner.
How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Learn our internal POS system Skybox.
• Familiarize and understand the Ticket Fulfillment process.
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
• Attain complete knowledge of the third-party automation technology used for fulfillment.
180 days in
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Master understanding of all client accounts and marketplaces.
• Problem solving complex ticket fulfillment issues.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills
• Strong problem solving and issue resolution skills
• Strong client management and negotiation skills
• Assertive and professional demeanor
• Ability to think proactively and manage time effectively
• Ability to work independently
• Flexible schedule with ability to work occasional nights, weekends and some holidays
Office Location: Coppell, TX
Nights and Weekend Schedule:
• The first 4-8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• After training, shifts will be a 2:00pm-10:30pm
• Schedules require: 3 weekdays and both Saturday and Sunday
• Hybrid model, not fully remote.
Bonus & Overtime Eligibility:
• $43,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible.
At Vivid Seats You'll:
• See your favorite live events and performers on us!
• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• Earn additional income through bonus incentives.
• Save for your future through 401K Matching.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
The Opportunity:
The Ticketing Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.
How your role contributes to the success of Vivid Seats:
• Establish and maintain a business relationship with new and existing sellers and marketplaces.
• Assist sellers and marketplaces with the buying and selling of tickets.
• Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
• Troubleshoot technical issues related to order processing and data exchange.
• Communicate externally through phone calls and emails, responding in a timely manner.
How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Learn our internal POS system Skybox.
• Familiarize and understand the Ticket Fulfillment process.
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
• Attain complete knowledge of the third-party automation technology used for fulfillment.
180 days in
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Master understanding of all client accounts and marketplaces.
• Problem solving complex ticket fulfillment issues.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills
• Strong problem solving and issue resolution skills
• Strong client management and negotiation skills
• Assertive and professional demeanor
• Ability to think proactively and manage time effectively
• Ability to work independently
• Flexible schedule with ability to work occasional nights, weekends and some holidays
Office Location: Coppell, TX
Nights and Weekend Schedule:
• The first 4-8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• After training, shifts will be a 2:00pm-10:30pm
• Schedules require: 3 weekdays and both Saturday and Sunday
• Hybrid model, not fully remote.
Bonus & Overtime Eligibility:
• $43,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible.
At Vivid Seats You'll:
• See your favorite live events and performers on us!
• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• Earn additional income through bonus incentives.
• Save for your future through 401K Matching.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
via Built In
schedule_type: Full-timesalary: 37K a year
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
As a Seller Services (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.
How your role expectations will progress as a Customer Service Representative in the first 30, 90, and 180 days:
Customer Service Representative(30 days in):
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in):
• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in):
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring as a Customer Service Representative:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Days Schedule/Compensation:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Shift will be: 9:00am-5:30pm with Thursday and Friday off.
• Hybrid work schedule: 3 days in the office and 2 days at home.
• $37,000 base salary with overtime eligibility, biannual bonuses, annual equity grant.
#IND
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
The Opportunity:
As a Seller Services (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.
How your role expectations will progress as a Customer Service Representative in the first 30, 90, and 180 days:
Customer Service Representative(30 days in):
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in):
• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in):
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring as a Customer Service Representative:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Days Schedule/Compensation:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Shift will be: 9:00am-5:30pm with Thursday and Friday off.
• Hybrid work schedule: 3 days in the office and 2 days at home.
• $37,000 base salary with overtime eligibility, biannual bonuses, annual equity grant.
#IND
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
via Greenhouse
posted_at: 5 days agoschedule_type: Full-time
The Opportunity:
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress
The Opportunity:
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress as a Customer Experience Representative in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
90 days in
• Customer Experience Representative investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
180 days in
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Work Schedule:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Schedule/Hours:10:00am- 6:30pm Mon&Wed off or Tues&Sun off.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility:
• $37,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible Show more details...
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress as a Customer Experience Representative in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
90 days in
• Customer Experience Representative investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
180 days in
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Work Schedule:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Schedule/Hours:10:00am- 6:30pm Mon&Wed off or Tues&Sun off.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility:
• $37,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible Show more details...
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