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Most recent job postings at Vivid Seats
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
The Ticketing Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.
How your role contributes to the success of Vivid Seats:
• Establish and maintain a business relationship with new and existing sellers and marketplaces.
• Assist sellers and marketplaces with the buying and selling of tickets.
• Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
• Troubleshoot technical issues related to order processing and data exchange.
• Communicate externally through phone calls and emails, responding in a timely manner.
How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Learn our internal POS system Skybox.
• Familiarize and understand the Ticket Fulfillment process.
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
• Attain complete knowledge of the third-party automation technology used for fulfillment.
180 days in
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Master understanding of all client accounts and marketplaces.
• Problem solving complex ticket fulfillment issues.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills
• Strong problem solving and issue resolution skills
• Strong client management and negotiation skills
• Assertive and professional demeanor
• Ability to think proactively and manage time effectively
• Ability to work independently
• Flexible schedule with ability to work occasional nights, weekends and some holidays
Office Location: Coppell, TX
Nights and Weekend Schedule:
• The first 4-8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• After training, shifts will be a 2:00pm-10:30pm
• Schedules require: 3 weekdays and both Saturday and Sunday
• Hybrid model, not fully remote.
Bonus & Overtime Eligibility:
• $43,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible.
At Vivid Seats You'll:
• See your favorite live events and performers on us!
• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• Earn additional income through bonus incentives.
• Save for your future through 401K Matching.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
The Opportunity:
The Ticketing Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.
How your role contributes to the success of Vivid Seats:
• Establish and maintain a business relationship with new and existing sellers and marketplaces.
• Assist sellers and marketplaces with the buying and selling of tickets.
• Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
• Troubleshoot technical issues related to order processing and data exchange.
• Communicate externally through phone calls and emails, responding in a timely manner.
How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Learn our internal POS system Skybox.
• Familiarize and understand the Ticket Fulfillment process.
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
• Attain complete knowledge of the third-party automation technology used for fulfillment.
180 days in
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Master understanding of all client accounts and marketplaces.
• Problem solving complex ticket fulfillment issues.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills
• Strong problem solving and issue resolution skills
• Strong client management and negotiation skills
• Assertive and professional demeanor
• Ability to think proactively and manage time effectively
• Ability to work independently
• Flexible schedule with ability to work occasional nights, weekends and some holidays
Office Location: Coppell, TX
Nights and Weekend Schedule:
• The first 4-8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• After training, shifts will be a 2:00pm-10:30pm
• Schedules require: 3 weekdays and both Saturday and Sunday
• Hybrid model, not fully remote.
Bonus & Overtime Eligibility:
• $43,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible.
At Vivid Seats You'll:
• See your favorite live events and performers on us!
• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• Earn additional income through bonus incentives.
• Save for your future through 401K Matching.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
via Built In
schedule_type: Full-timesalary: 37K a year
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
As a Seller Services (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.
How your role expectations will progress as a Customer Service Representative in the first 30, 90, and 180 days:
Customer Service Representative(30 days in):
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in):
• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in):
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring as a Customer Service Representative:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Days Schedule/Compensation:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Shift will be: 9:00am-5:30pm with Thursday and Friday off.
• Hybrid work schedule: 3 days in the office and 2 days at home.
• $37,000 base salary with overtime eligibility, biannual bonuses, annual equity grant.
#IND
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
The Opportunity:
As a Seller Services (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.
How your role expectations will progress as a Customer Service Representative in the first 30, 90, and 180 days:
Customer Service Representative(30 days in):
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in):
• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in):
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring as a Customer Service Representative:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Days Schedule/Compensation:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Shift will be: 9:00am-5:30pm with Thursday and Friday off.
• Hybrid work schedule: 3 days in the office and 2 days at home.
• $37,000 base salary with overtime eligibility, biannual bonuses, annual equity grant.
#IND
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
via Greenhouse
posted_at: 5 days agoschedule_type: Full-time
The Opportunity:
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress
The Opportunity:
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress as a Customer Experience Representative in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
90 days in
• Customer Experience Representative investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
180 days in
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Work Schedule:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Schedule/Hours:10:00am- 6:30pm Mon&Wed off or Tues&Sun off.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility:
• $37,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible Show more details...
As a Customer Experience Representative you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our... customers.
How your role expectations will progress as a Customer Experience Representative in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
90 days in
• Customer Experience Representative investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.
180 days in
• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You’ll Bring:
• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.
Office Location: Coppell, TX
Work Schedule:
• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Schedule/Hours:10:00am- 6:30pm Mon&Wed off or Tues&Sun off.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility:
• $37,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible Show more details...
via Greenhouse
posted_at: 4 days agoschedule_type: Full-time
The Opportunity: The Inventor Coordinator (Mapping Associate) is responsible for ensuring all sports, concert, and theater event information is accurate and up-to-date on the company website and internal information systems. Specifically, the role includes researching and auditing event ticket listings for consistency, standardizing event names and attributes across different sellers, and... coordinating with company marketing managers on critical
The Opportunity: The Inventor Coordinator (Mapping Associate) is responsible for ensuring all sports, concert, and theater event information is accurate and up-to-date on the company website and internal information systems. Specifically, the role includes researching and auditing event ticket listings for consistency, standardizing event names and attributes across different sellers, and... coordinating with company marketing managers on critical event information to improve ticket sales operations.
How your role contributes to the success of Vivid Seats:
• Research, compile, and manage critical event information (date, time, location, venue configuration, etc.) for a high volume of rapidly changing live productions in the sports and entertainment industry
• Standardize information for consistent treatment and nomenclature internally and externally
• Ensure accurate linking of seller listings to correct venue seating locations and corresponding venue map information
• Manage ongoing auditing of event and venue information for any changes to ensure accuracy on the website
• Work with a flexible work load and be able to prioritize tasks with understanding of impact on customer experience
• Conduct other related large data gathering and analysis projects regarding event information
How your role expectations will progress as a Inventor Coordinator (Mapping Associate) in the first 30, 90, and 180 days:
Inventor Coordinator (Mapping Associate) (30 days in)
• Complete new hire training, gaining the resources you need to be successful and understanding of department team structure.
• Learn how primary ticket marketplaces operate and how you’ll contribute to providing great experiences for our stakeholders.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Practice identifying department protocols when events need to be created or updated.
• Understand long term goals of department and how our work impacts other departments needs and reach.
Inventor Coordinator (Mapping Associate) (90 days in)
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Become more familiar with higher level mapping items and understanding of processes related to escalating issues to leadership.
• Grow into a more independent worker with ability to multi-task.
Inventor Coordinator (Mapping Associate) (180 days in)
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Understanding of the entire mapping process, including event creation, escalation/support, collaboration.
What You’ll Bring:
• Bachelor’s degree in business analysis, finance, computer science or related field preferred
• Candidate must demonstrate an impeccable attention to detail and be able to identify and analyze industry trends
• Ideal candidate must be comfortable and capable of regularly reviewing multiple sources of information to ensure consistency and accuracy
• Candidate must be highly organized, responsible, and comfortable working with large amounts of data
• Candidate should enjoy working closely with a supportive team but also be able to be self-sufficient and take the lead on handling tasks with minimal follow-up and maximum accuracy
• Strong familiarity and interest in sports and entertainment events, performers, teams, and venues
• Proficient in all Microsoft Applications especially Microsoft Excel
Additional Information:
• The first 2 weeks of employment are Monday-Friday 9-5:30 for training. Training will take place in-person and is paid.
• Hours are 2:30pm-11:00pm.
• Days off are either: Mon/Tues or Wed/Thurs
• Following training, Work will be Fully Remote.
• Compensation: $40,000 annually, Bi- Annual bonus incentive and Annual Equity Grant Show more details...
How your role contributes to the success of Vivid Seats:
• Research, compile, and manage critical event information (date, time, location, venue configuration, etc.) for a high volume of rapidly changing live productions in the sports and entertainment industry
• Standardize information for consistent treatment and nomenclature internally and externally
• Ensure accurate linking of seller listings to correct venue seating locations and corresponding venue map information
• Manage ongoing auditing of event and venue information for any changes to ensure accuracy on the website
• Work with a flexible work load and be able to prioritize tasks with understanding of impact on customer experience
• Conduct other related large data gathering and analysis projects regarding event information
How your role expectations will progress as a Inventor Coordinator (Mapping Associate) in the first 30, 90, and 180 days:
Inventor Coordinator (Mapping Associate) (30 days in)
• Complete new hire training, gaining the resources you need to be successful and understanding of department team structure.
• Learn how primary ticket marketplaces operate and how you’ll contribute to providing great experiences for our stakeholders.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Practice identifying department protocols when events need to be created or updated.
• Understand long term goals of department and how our work impacts other departments needs and reach.
Inventor Coordinator (Mapping Associate) (90 days in)
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Become more familiar with higher level mapping items and understanding of processes related to escalating issues to leadership.
• Grow into a more independent worker with ability to multi-task.
Inventor Coordinator (Mapping Associate) (180 days in)
• Apply methods to execute individual tasks that positively impacts the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Understanding of the entire mapping process, including event creation, escalation/support, collaboration.
What You’ll Bring:
• Bachelor’s degree in business analysis, finance, computer science or related field preferred
• Candidate must demonstrate an impeccable attention to detail and be able to identify and analyze industry trends
• Ideal candidate must be comfortable and capable of regularly reviewing multiple sources of information to ensure consistency and accuracy
• Candidate must be highly organized, responsible, and comfortable working with large amounts of data
• Candidate should enjoy working closely with a supportive team but also be able to be self-sufficient and take the lead on handling tasks with minimal follow-up and maximum accuracy
• Strong familiarity and interest in sports and entertainment events, performers, teams, and venues
• Proficient in all Microsoft Applications especially Microsoft Excel
Additional Information:
• The first 2 weeks of employment are Monday-Friday 9-5:30 for training. Training will take place in-person and is paid.
• Hours are 2:30pm-11:00pm.
• Days off are either: Mon/Tues or Wed/Thurs
• Following training, Work will be Fully Remote.
• Compensation: $40,000 annually, Bi- Annual bonus incentive and Annual Equity Grant Show more details...
via Greenhouse
posted_at: 9 days agoschedule_type: Full-time
As an Order Fulfillment (Operations Team Lead) Nights and Weekends, you will oversee day-to-day operations of the Order Fulfillment team, which is responsible for monitoring open orders, intervening as necessary to correct problems, and ultimately ensuring that customers receive appropriate, valid and authentic tickets in time for their event. This role will work closely with upper management and... Broker Relations management to analyze large scale
As an Order Fulfillment (Operations Team Lead) Nights and Weekends, you will oversee day-to-day operations of the Order Fulfillment team, which is responsible for monitoring open orders, intervening as necessary to correct problems, and ultimately ensuring that customers receive appropriate, valid and authentic tickets in time for their event. This role will work closely with upper management and... Broker Relations management to analyze large scale seller issues and identify fulfillment trends. In addition, the Order Fulfillment Assistant Manager will be responsible for staff reviews and training for all team employees. The ideal candidate should possess strong decision making skills, nuanced judgment, and excellent knowledge of the ticket fulfillment process.
Schedule for this position:
• 3:00pm-12:00am with Monday/Tuesday or Wednesday/Thursday off.
• Hybrid model: 3 days in the office and 2 days remote.
How your role contributes to the success of Vivid Seats:
• Monitor day to day team operations including queue management and inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by ticket sellers
• Handle escalated broker and customer issues
• Respond to inquiries from both sellers and customers through email, live chat, and phone
• Provide real-time assistance to OF agents
• Facilitate agent development through tri-annual reviews, new agent training, and frequent coaching feedback
• Communicate high level issues and fulfillment trends to upper management
How your role expectations will progress as a Seller Services Team Lead in the first 30, 90, and 180 days:
Operations Team Lead (30 days in)
• Complete new hire orientation, gaining the resources you need to be successful.
• Gain advanced knowledge of how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Become familiar with Work Force Management tools such as ADP, InContact reporting, and Freshdesk reporting.
• Begin having 1-1 meetings with direct reports focusing on coaching and rapport
Operations Team Lead (90 days in)
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Gain ability to recognize order issues and trends while monitoring agent’s day to day activity.
• Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPI’s more effectively.
Operations Team Lead (180 days in)
• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Complete Tri-Annual reviews for direct reports in support of your Sr. Manager.
• Independently resolve escalated customer issues to provide positive ticket buying experience.
What You’ll Bring as an Operations Team Lead:
• Excellent knowledge of the ticket fulfillment process.
• Strong problem solving and independent decision-making skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proactive in identifying potential order problems and finding resolutions.
• Track record of performance and reliability.
#LI-BW1 Show more details...
Schedule for this position:
• 3:00pm-12:00am with Monday/Tuesday or Wednesday/Thursday off.
• Hybrid model: 3 days in the office and 2 days remote.
How your role contributes to the success of Vivid Seats:
• Monitor day to day team operations including queue management and inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by ticket sellers
• Handle escalated broker and customer issues
• Respond to inquiries from both sellers and customers through email, live chat, and phone
• Provide real-time assistance to OF agents
• Facilitate agent development through tri-annual reviews, new agent training, and frequent coaching feedback
• Communicate high level issues and fulfillment trends to upper management
How your role expectations will progress as a Seller Services Team Lead in the first 30, 90, and 180 days:
Operations Team Lead (30 days in)
• Complete new hire orientation, gaining the resources you need to be successful.
• Gain advanced knowledge of how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Become familiar with Work Force Management tools such as ADP, InContact reporting, and Freshdesk reporting.
• Begin having 1-1 meetings with direct reports focusing on coaching and rapport
Operations Team Lead (90 days in)
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Gain ability to recognize order issues and trends while monitoring agent’s day to day activity.
• Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPI’s more effectively.
Operations Team Lead (180 days in)
• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Complete Tri-Annual reviews for direct reports in support of your Sr. Manager.
• Independently resolve escalated customer issues to provide positive ticket buying experience.
What You’ll Bring as an Operations Team Lead:
• Excellent knowledge of the ticket fulfillment process.
• Strong problem solving and independent decision-making skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proactive in identifying potential order problems and finding resolutions.
• Track record of performance and reliability.
#LI-BW1 Show more details...
via Greenhouse
schedule_type: Full-time
The Opportunity:
Vivid Seats is committed to continuous improvement driven by collaboration, communication, and transparency in everything we do. We are looking for a Delivery Lead to drive delivery effectiveness on our various teams in partnership with the Engineering and Product management team leaders. The role is a blend between a scrum master which will focus on guiding the teams to create... the right structures and practices to enable and empower
The Opportunity:
Vivid Seats is committed to continuous improvement driven by collaboration, communication, and transparency in everything we do. We are looking for a Delivery Lead to drive delivery effectiveness on our various teams in partnership with the Engineering and Product management team leaders. The role is a blend between a scrum master which will focus on guiding the teams to create... the right structures and practices to enable and empower the teams as well as a project manager role to help co-ordinate cross-team activities that will ensure the successful delivery of business value to market.
How your role contributes to the success of Vivid Seats:
• Partner with the two or more teams to create and manage the teams' roadmaps and delivery statuses on an ongoing basis. This will allow the product leaders to focus on product definition as well as product prioritization and enable engineering leaders to manage technical delivery decisions.
• Support delivery teams by organizing information for key ceremonies such as backlog grooming, sprint planning and retrospectives.
• Streamline communication and minimize knowledge gaps between different teams to coordinate multi-team deliveries.
• Coach and enable teams to drive through internal continuous improvement initiatives along with Engineering Managers and Product Managers.
• Provide coaching for additional delivery teams within the department as needed.
• Support in the creation and maintenance of standardized tools and processes that can be leveraged across multiple teams.
How your role expectations will progress as a Software Delivery Lead in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Facilitate and/or drive key ceremonies like the retrospective and sprint planning.
• Prepare weekly status reports (aka Delivery Health Reports) in partnership with the engineering and product managers.
90 days in
• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Partnering with other business units such as marketing, call center operations and accounting to ensure that all aspects of launch are accounted for.
• Partnering with other delivery teams to learn how teams are actively delivering as well as sharing lessons learned on their own teams.
• Making recommendations on streamlining our tooling to ensure our delivery success.
180 days in
• Design and implement process improvements that positively impacts the team as well as the department.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
What You’ll Bring:
• 5+ years of managing cross-organizational deliveries in an Agile environment for a technology product organization.
• Experience in managing projects with multiple stakeholder groups. Our deliveries include working with technology, product, operations, marketing, and sales organizations.
• Experience blending the responsiveness of running an Agile delivery project while having the discipline of PMP.
• Experienced with project and product management tooling and able to define requirements, make minor adjustments and validate larger tooling changes.
• Highly analytical with experience in making data-driven delivery recommendations to the team but also highly empathetic in understanding the needs of the organization.
• Deep knowledge of Agile principles and practices and the ability to blend approaches (Lean, Kanban, Scrum, etc.) to apply the right principles in the right contexts.
• Ability to instinctively adapt communication, persuasion and negotiation skills depending on your audience, which will include senior leadership level.
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advance of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
#LI-MM1 Show more details...
Vivid Seats is committed to continuous improvement driven by collaboration, communication, and transparency in everything we do. We are looking for a Delivery Lead to drive delivery effectiveness on our various teams in partnership with the Engineering and Product management team leaders. The role is a blend between a scrum master which will focus on guiding the teams to create... the right structures and practices to enable and empower the teams as well as a project manager role to help co-ordinate cross-team activities that will ensure the successful delivery of business value to market.
How your role contributes to the success of Vivid Seats:
• Partner with the two or more teams to create and manage the teams' roadmaps and delivery statuses on an ongoing basis. This will allow the product leaders to focus on product definition as well as product prioritization and enable engineering leaders to manage technical delivery decisions.
• Support delivery teams by organizing information for key ceremonies such as backlog grooming, sprint planning and retrospectives.
• Streamline communication and minimize knowledge gaps between different teams to coordinate multi-team deliveries.
• Coach and enable teams to drive through internal continuous improvement initiatives along with Engineering Managers and Product Managers.
• Provide coaching for additional delivery teams within the department as needed.
• Support in the creation and maintenance of standardized tools and processes that can be leveraged across multiple teams.
How your role expectations will progress as a Software Delivery Lead in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Facilitate and/or drive key ceremonies like the retrospective and sprint planning.
• Prepare weekly status reports (aka Delivery Health Reports) in partnership with the engineering and product managers.
90 days in
• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Partnering with other business units such as marketing, call center operations and accounting to ensure that all aspects of launch are accounted for.
• Partnering with other delivery teams to learn how teams are actively delivering as well as sharing lessons learned on their own teams.
• Making recommendations on streamlining our tooling to ensure our delivery success.
180 days in
• Design and implement process improvements that positively impacts the team as well as the department.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
What You’ll Bring:
• 5+ years of managing cross-organizational deliveries in an Agile environment for a technology product organization.
• Experience in managing projects with multiple stakeholder groups. Our deliveries include working with technology, product, operations, marketing, and sales organizations.
• Experience blending the responsiveness of running an Agile delivery project while having the discipline of PMP.
• Experienced with project and product management tooling and able to define requirements, make minor adjustments and validate larger tooling changes.
• Highly analytical with experience in making data-driven delivery recommendations to the team but also highly empathetic in understanding the needs of the organization.
• Deep knowledge of Agile principles and practices and the ability to blend approaches (Lean, Kanban, Scrum, etc.) to apply the right principles in the right contexts.
• Ability to instinctively adapt communication, persuasion and negotiation skills depending on your audience, which will include senior leadership level.
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advance of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
#LI-MM1 Show more details...
via Coppell, TX - Geebo
posted_at: 23 hours agoschedule_type: Full-timesalary: 20–28 an hour
Description Who we are:
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we... believe that our People are our greatest competitive advantage.
Description Who we are:
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we... believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The Opportunity:
As a Quality Assurance Specialist, you will ensure that our agents are providing the best experience available to our customers and are compliant to the quality standards through transaction monitoring, calibrations and providing feedback. You are the subject matter expert in guiding and monitoring agents and their transactions to support our best in class customer service experience. How your role contributes to the success of Vivid Seats:
Conduct regular coaching sessions with agents to reinforce compliant behavior and reform opportunities within our customer facing departments. Report daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause analysis and recommend action items. Report critical errors to Operations, Training, HR and monitor the corrective action taken of our agents to rectify performance on procedures. Facilitate QA rollouts that will guide orientation for new hires to ensure compliance across new customer facing agents. Participate in process improvement designs related to Quality, Technology, and any agent to customer interactions and workflows. Review and submit exceptional calls to be pooled to our library to use for future coaching and new hire training. How your role expectations will progress as a Quality Assurance Specialist in the first 30, 90, and 180 days:
30 days in Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and Vivid Seats values. Learn Quality Assurance norms and KPI's that we monitor to ensure we continually meet customer expectations. Shadow our customer servicing departments to gain knowledge of call flow and expectations. 90 days in Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Review calls to identify trends that need additional training or corrective action. Collaborate with operations leaders and Training team to share feedback as needed. 180 days in Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Independently facilitate calibrate sessions with customer servicing agents to gage performance. Collaborate with Operations and Training to develop both technical and soft skills for agents as well as Identify areas for process Improvement within departments. What You'll Bring:
At least a year experience in quality assurance, and customer experience for voice and/or back-office Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and other similar Have effective written and spoken communication skills across various Possess effectual listening, coaching, and motivational Able to positively influence agents and others to drive Willing to work in a collaborative and multi-disciplinary Adaptable to changes in the working environment and can complete multiple Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. Location:
Coppell, TX
Salary Range:
$80K -- $100K
Minimum Qualification
Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we... believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The Opportunity:
As a Quality Assurance Specialist, you will ensure that our agents are providing the best experience available to our customers and are compliant to the quality standards through transaction monitoring, calibrations and providing feedback. You are the subject matter expert in guiding and monitoring agents and their transactions to support our best in class customer service experience. How your role contributes to the success of Vivid Seats:
Conduct regular coaching sessions with agents to reinforce compliant behavior and reform opportunities within our customer facing departments. Report daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause analysis and recommend action items. Report critical errors to Operations, Training, HR and monitor the corrective action taken of our agents to rectify performance on procedures. Facilitate QA rollouts that will guide orientation for new hires to ensure compliance across new customer facing agents. Participate in process improvement designs related to Quality, Technology, and any agent to customer interactions and workflows. Review and submit exceptional calls to be pooled to our library to use for future coaching and new hire training. How your role expectations will progress as a Quality Assurance Specialist in the first 30, 90, and 180 days:
30 days in Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and Vivid Seats values. Learn Quality Assurance norms and KPI's that we monitor to ensure we continually meet customer expectations. Shadow our customer servicing departments to gain knowledge of call flow and expectations. 90 days in Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Review calls to identify trends that need additional training or corrective action. Collaborate with operations leaders and Training team to share feedback as needed. 180 days in Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Independently facilitate calibrate sessions with customer servicing agents to gage performance. Collaborate with Operations and Training to develop both technical and soft skills for agents as well as Identify areas for process Improvement within departments. What You'll Bring:
At least a year experience in quality assurance, and customer experience for voice and/or back-office Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and other similar Have effective written and spoken communication skills across various Possess effectual listening, coaching, and motivational Able to positively influence agents and others to drive Willing to work in a collaborative and multi-disciplinary Adaptable to changes in the working environment and can complete multiple Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. Location:
Coppell, TX
Salary Range:
$80K -- $100K
Minimum Qualification
Quality AssuranceEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Coppell, TX - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Description Who we are:
Founded in 2001, Vivid Seats (NASDAQ:
SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in... 2021, we believe that our People are our greatest
Description Who we are:
Founded in 2001, Vivid Seats (NASDAQ:
SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in... 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The Opportunity:
The Sales Manager will be responsible for overseeing the performance and development of onshore phone sales associates within our Coppell, Texas operations office and our BPO operators outside of North America. This opportunity provides a unique experience to grow your team from the ground up from our brand-new office. The is a crucial role for Vivid Seats Operations, as the sales team is a revenue driver for the company and helps build trust for high value clients. How your role contributes to the success of Vivid Seats:
o Oversee all phone sale contacts which involves assisting potential buyers with their live event questions and completing the sales o Work with senior leadership to establish sales quotas and individual goals o Track, report, and analyze sales goals and other KPI'so Develop and oversee a commission and compensation plan to drive performance and attract top talent o Oversee all aspects of hiring sales associates and team leads o Assist other customer facing teams in providing VIP service for top customers How your role expectations will progress as a Sales Manager in the first 30, 90, and 180 days:
30 days in o Complete new hire orientation, gaining the resources you need to be successful. o Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. o Acclimate to team and company norms, business objectives, and Vivid Seats values. o Work with senior leadership to develop sales KPI goals for onshore and offshore sales associates. o Work with leadership to develop a team specific onshore compensation plan.o Interview, hire, and train a team of sales associates. o Establish norms and timelines for on-going training and development. 90 days in o Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. o Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. o Partner with the Training and Development team to overhaul all training material for onshore and offshore sales associates. o Develop QA calibration structure for onshore and offshore sales associates. o Expand and grow team of onshore agents and team leads to full potential. 180 days in o Apply methods to execute individual tasks that positively impacts the team. o Play an active role in continued learnings to advance skill sets necessary for team goals. o Develop an inbound and outbound sales strategy with our Suite Services team to service a highest value clients. o Work with Business Operations to develop and release process improvements related to softphone interaction and team analytics. o Visit and audit all offshore operations centers. What You'll Bring:
o 5
years of sales experience, with at least 3 years in a sales leadership position; inbound sales call center experience in a high value and/or loyalty program setting highly preferred o Willing to work in a remote/onsite environment, with 3 days in office and 2 days at home. First 30 days will be in the office 5 days a week o Willing to travel internationally 2-3 times a year, potentially up to one week at a time o Must be goal oriented, self-motivated and have a driven attitudeo Must have a passion for live eventso In depth knowledge in Microsoft Excel, PowerPoint, and Word Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Founded in 2001, Vivid Seats (NASDAQ:
SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in... 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The Opportunity:
The Sales Manager will be responsible for overseeing the performance and development of onshore phone sales associates within our Coppell, Texas operations office and our BPO operators outside of North America. This opportunity provides a unique experience to grow your team from the ground up from our brand-new office. The is a crucial role for Vivid Seats Operations, as the sales team is a revenue driver for the company and helps build trust for high value clients. How your role contributes to the success of Vivid Seats:
o Oversee all phone sale contacts which involves assisting potential buyers with their live event questions and completing the sales o Work with senior leadership to establish sales quotas and individual goals o Track, report, and analyze sales goals and other KPI'so Develop and oversee a commission and compensation plan to drive performance and attract top talent o Oversee all aspects of hiring sales associates and team leads o Assist other customer facing teams in providing VIP service for top customers How your role expectations will progress as a Sales Manager in the first 30, 90, and 180 days:
30 days in o Complete new hire orientation, gaining the resources you need to be successful. o Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. o Acclimate to team and company norms, business objectives, and Vivid Seats values. o Work with senior leadership to develop sales KPI goals for onshore and offshore sales associates. o Work with leadership to develop a team specific onshore compensation plan.o Interview, hire, and train a team of sales associates. o Establish norms and timelines for on-going training and development. 90 days in o Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. o Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. o Partner with the Training and Development team to overhaul all training material for onshore and offshore sales associates. o Develop QA calibration structure for onshore and offshore sales associates. o Expand and grow team of onshore agents and team leads to full potential. 180 days in o Apply methods to execute individual tasks that positively impacts the team. o Play an active role in continued learnings to advance skill sets necessary for team goals. o Develop an inbound and outbound sales strategy with our Suite Services team to service a highest value clients. o Work with Business Operations to develop and release process improvements related to softphone interaction and team analytics. o Visit and audit all offshore operations centers. What You'll Bring:
o 5
years of sales experience, with at least 3 years in a sales leadership position; inbound sales call center experience in a high value and/or loyalty program setting highly preferred o Willing to work in a remote/onsite environment, with 3 days in office and 2 days at home. First 30 days will be in the office 5 days a week o Willing to travel internationally 2-3 times a year, potentially up to one week at a time o Must be goal oriented, self-motivated and have a driven attitudeo Must have a passion for live eventso In depth knowledge in Microsoft Excel, PowerPoint, and Word Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that... our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
As a SEO Manager, you will develop & lead Vivid Seats’ SEO roadmap—identifying and prioritizing opportunities for Vivid Seats to build an organic search presence that highlights the content and functionality that helps our audiences discover (and buy!) the live events they love. This role is part sports fanatic, part expert content creator, and SEO strategist extraordinaire—with a healthy dash of technical prowess thrown in. SEO is one of our strongest channels, so any success you create will drive the business forward extensively.
You’ll be responsible for ongoing site audits, creating and implementing recommendations around both on-site and on-page SEO opportunities, and work with product/engineering to prioritize larger needle-moving SEO initiatives. You’ll also identify both evergreen and more timely keyword opportunities (a must in our fast-moving business!).
How your role contributes to the success of Vivid Seats:
• Drive success by finding content and technical opportunities to enhance our SEO strategy.
• Partner with the teams on implementation and reporting strategies.
• Serve as the “key point of contact” for SEO within the organization—evangelizing the benefits of SEO best practices to product, engineering, and fellow marketing team members.
• Lead a small, but mighty content team to capitalize on them—developing content & link distribution plans to ensure the discovery of Vivid Seats’ inventory.
• Monitor & track reporting on your efforts & use data to inform future strategies.
How your role expectations will progress as a Job Title in the first 30, 90, and 180 days:
30 days in
• Get steeped in business fundamentals—understand how our marketplace works, what various teams are responsible for and potential impacts to SEO.
• Establish good working relationships with cross-functional teams (product, engineering, etc.)
• Evaluate your team & understand areas of strength to build on, as well as opportunities to address.
• Review regular reports, and dive-in to SEO tools to get a baseline understanding of the current program.
90 days in
• Own the SEO program in totality & present roadmap for improvement.
• Setup proper tracking framework to understand impact of SEO and evaluate future change.
• Conduct competitive analyses and understand opportunities for Vivid Seats to grow organic visibility.
• Conduct review of existing vendors and partners.
180 days in
• Implement meaningful changes that positively impact traffic and conversions.
• Establish content best practices, prioritizing key pages.
• Leverage existing data dashboards and build new ones to diagnose problems and opportunities, as well as to communicate impact to outside stakeholders.
• Establish infrastructure for SEO testing.
What You’ll Bring:
• 5+ years' of proven success in scaling enterprise SEO (preference for candidates with client-side roles, vs strictly agency.)
• 2+ years’ experience leading SEO teams
• Deep experience in every facet of SEO: on-site (content), off-site (backlinking), and technical—with a holistic understanding of all SERP-impacting factors.
• Adept at keyword research, on-page optimization and content development.
• Skilled storyteller who has used ‘digital PR’ to build & scale a healthy & effective backlink program (deep sports knowledge is required to continue to build on our industry leading Fan Forecast™ data product.)
• General understanding of HTML, CSS and JavaScript development and constraints + technical SEO experience (internal linking optimization, log analysis, schema markup, and indexation health.)
• Expert-level proficiency with SEO tools such as Google Search Console, Botify, SEMRush, Ahrefs, Moz, Screaming Frog, etc.
• Familiarity with Google Analytics
• Ability to leverage advanced workflows for identifying opportunities at scale is a plus (such as SQL, JavaScript, Python, and advanced Excel functions)
• Empathy and a “searcher-first perspective” on organic search (understanding of search intent, personas, and common user journeys)
• Demonstrated track record taking ownership, thinking strategically, and delivering organic growth in a fast-paced, dynamic environment.
• History of collaboration and a willingness to roll up one's sleeves to get the job done, when needed.
• Outstanding communication & presentation skills—able to confidently and persuasively sell work and ideas.
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
The Opportunity:
As a SEO Manager, you will develop & lead Vivid Seats’ SEO roadmap—identifying and prioritizing opportunities for Vivid Seats to build an organic search presence that highlights the content and functionality that helps our audiences discover (and buy!) the live events they love. This role is part sports fanatic, part expert content creator, and SEO strategist extraordinaire—with a healthy dash of technical prowess thrown in. SEO is one of our strongest channels, so any success you create will drive the business forward extensively.
You’ll be responsible for ongoing site audits, creating and implementing recommendations around both on-site and on-page SEO opportunities, and work with product/engineering to prioritize larger needle-moving SEO initiatives. You’ll also identify both evergreen and more timely keyword opportunities (a must in our fast-moving business!).
How your role contributes to the success of Vivid Seats:
• Drive success by finding content and technical opportunities to enhance our SEO strategy.
• Partner with the teams on implementation and reporting strategies.
• Serve as the “key point of contact” for SEO within the organization—evangelizing the benefits of SEO best practices to product, engineering, and fellow marketing team members.
• Lead a small, but mighty content team to capitalize on them—developing content & link distribution plans to ensure the discovery of Vivid Seats’ inventory.
• Monitor & track reporting on your efforts & use data to inform future strategies.
How your role expectations will progress as a Job Title in the first 30, 90, and 180 days:
30 days in
• Get steeped in business fundamentals—understand how our marketplace works, what various teams are responsible for and potential impacts to SEO.
• Establish good working relationships with cross-functional teams (product, engineering, etc.)
• Evaluate your team & understand areas of strength to build on, as well as opportunities to address.
• Review regular reports, and dive-in to SEO tools to get a baseline understanding of the current program.
90 days in
• Own the SEO program in totality & present roadmap for improvement.
• Setup proper tracking framework to understand impact of SEO and evaluate future change.
• Conduct competitive analyses and understand opportunities for Vivid Seats to grow organic visibility.
• Conduct review of existing vendors and partners.
180 days in
• Implement meaningful changes that positively impact traffic and conversions.
• Establish content best practices, prioritizing key pages.
• Leverage existing data dashboards and build new ones to diagnose problems and opportunities, as well as to communicate impact to outside stakeholders.
• Establish infrastructure for SEO testing.
What You’ll Bring:
• 5+ years' of proven success in scaling enterprise SEO (preference for candidates with client-side roles, vs strictly agency.)
• 2+ years’ experience leading SEO teams
• Deep experience in every facet of SEO: on-site (content), off-site (backlinking), and technical—with a holistic understanding of all SERP-impacting factors.
• Adept at keyword research, on-page optimization and content development.
• Skilled storyteller who has used ‘digital PR’ to build & scale a healthy & effective backlink program (deep sports knowledge is required to continue to build on our industry leading Fan Forecast™ data product.)
• General understanding of HTML, CSS and JavaScript development and constraints + technical SEO experience (internal linking optimization, log analysis, schema markup, and indexation health.)
• Expert-level proficiency with SEO tools such as Google Search Console, Botify, SEMRush, Ahrefs, Moz, Screaming Frog, etc.
• Familiarity with Google Analytics
• Ability to leverage advanced workflows for identifying opportunities at scale is a plus (such as SQL, JavaScript, Python, and advanced Excel functions)
• Empathy and a “searcher-first perspective” on organic search (understanding of search intent, personas, and common user journeys)
• Demonstrated track record taking ownership, thinking strategically, and delivering organic growth in a fast-paced, dynamic environment.
• History of collaboration and a willingness to roll up one's sleeves to get the job done, when needed.
• Outstanding communication & presentation skills—able to confidently and persuasively sell work and ideas.
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification Show more details...
via Greenhouse
schedule_type: Full-time
The Opportunity:
The Digital Designer is responsible for creatives produced for marketing and advertising initiatives, while bringing consistency, creativity, and delight in the work. You’ll design a variety of digital and promotional deliverables across a variety of mediums including website, video, social media, email, internal campaigns and more while balancing strategic messaging and user... intent to achieve our business goals. You’ll create
The Opportunity:
The Digital Designer is responsible for creatives produced for marketing and advertising initiatives, while bringing consistency, creativity, and delight in the work. You’ll design a variety of digital and promotional deliverables across a variety of mediums including website, video, social media, email, internal campaigns and more while balancing strategic messaging and user... intent to achieve our business goals. You’ll create a best-in-class digital experience for Vivid Seats customers across online and out of home marketing initiatives and have the opportunity to entice consumers and convert them into buyers through engaging, on-brand design!
How your role contributes to the success of Vivid Seats:
• Design a variety of on-brand digital and promotional deliverables across our product, social media, email, internal campaigns and more
• Work closely with Product, Marketing, SEO, and Partnership Teams to source and product on brand web and print materials
• Design animated gif assets for various placements as needed
• Collaborate with UX team to unite the visual style across the customer journey, optimizing for conversion and a delightful experience through contextual marketing expressions
• Source and produce on-brand imagery
• Produce partner branded web and print materials with each medium’s best practices in mind·
• Assist with internal creative requests aligned with brand
• Embrace iterative process, share your work with supporting explanation around design decisions to various stakeholders and leadership through the course of design evolution
• Conduct independent research on multiple aspects of brand, marketing, and social media experiences
How your role expectations will progress in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Collect and update event imagery across concert pages
• Design internal corporate assets that represent the new brand such as business cards and communication templates
• Become accustomed to the new brand and photography guidelines
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Assist Sr. Designer with assets for various partnerships such as email sends for the Colts and Browns
• Customize concert event imagery, as well as theater and sports images for the product experiences
• Collaborate with the marketing team, support with digital design as required for marketing campaigns, social media posts
180 days in
• Design and implement process improvements that positively impact the UX team.
• Deeply understand Vivid Seats ethos, and design a best-in class campaign in collaboration with larger marketing team
• Become fully comfortable with the new brand and photography guidelines
• Develop digital assets for large events such as MLB post season and the World Series
What You’ll Bring:
• 1+ years of experience as a Visual or Digital Designer with a proven track record of shipping consumer experiences and designing compelling creative assets
• Bachelor’s degree in Graphic Design or related field experience
• Understanding of mobile and responsive design
• Experience working on graphic design, motion design and UX prototyping
• Experience collaborating on user research and having utilized testing methodologies to inform design decisions
• Love for typography, visual design and design systems is a must
• Rich portfolio to showcase previous graphic or digital design work delivered
• Exceptional collaboration and communication skills, with a proven ability to drive day to day projects with minimal oversight
• Skilled in Adobe Creative Suite (Photoshop, Illustrator, InDesign, and After Effects) and Sketch·
• Strong attention to detail and accuracy in design
• Resourceful self-starter who isn’t shy when it comes to jumping in and supporting a project with excellent teamwork and collaboration skills
• Comfort pairing with and/or working closely with multiple cross functional teams
• Experience in E-commerce, HTML, CSS, or SEO a plus
• A passion for live events (music & sports) is desired
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene Show more details...
The Digital Designer is responsible for creatives produced for marketing and advertising initiatives, while bringing consistency, creativity, and delight in the work. You’ll design a variety of digital and promotional deliverables across a variety of mediums including website, video, social media, email, internal campaigns and more while balancing strategic messaging and user... intent to achieve our business goals. You’ll create a best-in-class digital experience for Vivid Seats customers across online and out of home marketing initiatives and have the opportunity to entice consumers and convert them into buyers through engaging, on-brand design!
How your role contributes to the success of Vivid Seats:
• Design a variety of on-brand digital and promotional deliverables across our product, social media, email, internal campaigns and more
• Work closely with Product, Marketing, SEO, and Partnership Teams to source and product on brand web and print materials
• Design animated gif assets for various placements as needed
• Collaborate with UX team to unite the visual style across the customer journey, optimizing for conversion and a delightful experience through contextual marketing expressions
• Source and produce on-brand imagery
• Produce partner branded web and print materials with each medium’s best practices in mind·
• Assist with internal creative requests aligned with brand
• Embrace iterative process, share your work with supporting explanation around design decisions to various stakeholders and leadership through the course of design evolution
• Conduct independent research on multiple aspects of brand, marketing, and social media experiences
How your role expectations will progress in the first 30, 90, and 180 days:
30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Collect and update event imagery across concert pages
• Design internal corporate assets that represent the new brand such as business cards and communication templates
• Become accustomed to the new brand and photography guidelines
90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Assist Sr. Designer with assets for various partnerships such as email sends for the Colts and Browns
• Customize concert event imagery, as well as theater and sports images for the product experiences
• Collaborate with the marketing team, support with digital design as required for marketing campaigns, social media posts
180 days in
• Design and implement process improvements that positively impact the UX team.
• Deeply understand Vivid Seats ethos, and design a best-in class campaign in collaboration with larger marketing team
• Become fully comfortable with the new brand and photography guidelines
• Develop digital assets for large events such as MLB post season and the World Series
What You’ll Bring:
• 1+ years of experience as a Visual or Digital Designer with a proven track record of shipping consumer experiences and designing compelling creative assets
• Bachelor’s degree in Graphic Design or related field experience
• Understanding of mobile and responsive design
• Experience working on graphic design, motion design and UX prototyping
• Experience collaborating on user research and having utilized testing methodologies to inform design decisions
• Love for typography, visual design and design systems is a must
• Rich portfolio to showcase previous graphic or digital design work delivered
• Exceptional collaboration and communication skills, with a proven ability to drive day to day projects with minimal oversight
• Skilled in Adobe Creative Suite (Photoshop, Illustrator, InDesign, and After Effects) and Sketch·
• Strong attention to detail and accuracy in design
• Resourceful self-starter who isn’t shy when it comes to jumping in and supporting a project with excellent teamwork and collaboration skills
• Comfort pairing with and/or working closely with multiple cross functional teams
• Experience in E-commerce, HTML, CSS, or SEO a plus
• A passion for live events (music & sports) is desired
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene Show more details...
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