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Most recent job postings at Vonage
via Your Basin Jobs
posted_at: 3 days agoschedule_type: Full-time
Vonage Marketing Mission:
Vonage is unifying communications in the Cloud. We live in a flat world where businesses must compete on excellent customer experiences, which are enabled by great communications. Vonage is the only single-stack, cloud-native communications provider with all the necessary solutions aligned to one roadmap...
Our One Vonage' solution provides contact center, unified communications, AI, app integration, conversational commerce,
Vonage Marketing Mission:
Vonage is unifying communications in the Cloud. We live in a flat world where businesses must compete on excellent customer experiences, which are enabled by great communications. Vonage is the only single-stack, cloud-native communications provider with all the necessary solutions aligned to one roadmap...
Our One Vonage' solution provides contact center, unified communications, AI, app integration, conversational commerce, and a communication APIs platform. It is an industry-disruptive offering that comes with a 99.999% uptime reliability backed by SLAs. As Analysts keep telling us, our communications solution is future-proofed.
Why this role matters
We are looking for an exceptional Product Marketer to be responsible for positioning our contact center solutions in North America, Europe, and Australia. Key to success in this role is creatively rethinking how to position our industry-leading solution in a crowded market space.
This position can be located near one of our Vonage locations: Holmdel, NJ; Atlanta, GA; Austin, TX; San Francisco, CA; OR in London or Basingstoke (UK).
Product Marketing is at the forefront of the go-to-market motion across the Vonage portfolio of products and services. This team develops the market strategy and all related materials for various audiences.
To be successful, you would consider yourself a trailblazer. You understand compelling messaging, laser-focused campaigns, and successful partnerships in a hyper-growth organization. You thrive in collaborative environments, enjoy working with teams across the company, and know how to influence cross-functional teams. You understand how to speak and market to different global sales teams, a wide range of channel partners, and Vonage's #1 partner, Salesforce.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you will do
• Design, develop, and execute first-class product marketing of our contact center solutions.
• Craft concise, compelling messaging and positioning for internally and externally-facing collateral, including demo videos, customer videos, data sheets, presentations, whitepapers, e-guides, blogs and Salesforce AppExchange content.
• Work closely with product management to translate individual product roadmaps into strong go-to-market programs.
• Own external-facing product launch processes for new products and capabilities, targeted toward current and potential customers.
• Support Vonage Sales Enablement with training presentations, Sales FAQs, collateral, etc.
• Work with other Marketing teams to coordinate content, digital advertising, and events as part of larger campaigns.
• Contribute to competitive analysis of key competitors, as well as general market research.
• Work independently as a team of one, while also being comfortable working cross-functionally with Product Management, Sales, and the rest of Marketing.
What you will bring
• Excellent written and presentation communication skills.
• Strong interpersonal skills with the ability to collaborate and work cross-functionally effectively.
• A track record of partnering successfully with marketing teams on campaigns and plans.
• The ability to work virtually with teams spread across North America and EMEA.
• The flexibility to quickly reprioritize your work if required, while maintaining a long-term perspective on department and company objectives.
What's required for application
• 5+ years of Software/SaaS/CCaaS marketing experience, ideally with a focus on contact center/CRM.
• A strong knowledge of buyer personas, their buying criteria, and the customer journey.
• A good understanding of Cloud Communications.
• A hunger to learn more about excellence in product marketing and best practice Product Line Management processes.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
Vonage is unifying communications in the Cloud. We live in a flat world where businesses must compete on excellent customer experiences, which are enabled by great communications. Vonage is the only single-stack, cloud-native communications provider with all the necessary solutions aligned to one roadmap...
Our One Vonage' solution provides contact center, unified communications, AI, app integration, conversational commerce, and a communication APIs platform. It is an industry-disruptive offering that comes with a 99.999% uptime reliability backed by SLAs. As Analysts keep telling us, our communications solution is future-proofed.
Why this role matters
We are looking for an exceptional Product Marketer to be responsible for positioning our contact center solutions in North America, Europe, and Australia. Key to success in this role is creatively rethinking how to position our industry-leading solution in a crowded market space.
This position can be located near one of our Vonage locations: Holmdel, NJ; Atlanta, GA; Austin, TX; San Francisco, CA; OR in London or Basingstoke (UK).
Product Marketing is at the forefront of the go-to-market motion across the Vonage portfolio of products and services. This team develops the market strategy and all related materials for various audiences.
To be successful, you would consider yourself a trailblazer. You understand compelling messaging, laser-focused campaigns, and successful partnerships in a hyper-growth organization. You thrive in collaborative environments, enjoy working with teams across the company, and know how to influence cross-functional teams. You understand how to speak and market to different global sales teams, a wide range of channel partners, and Vonage's #1 partner, Salesforce.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you will do
• Design, develop, and execute first-class product marketing of our contact center solutions.
• Craft concise, compelling messaging and positioning for internally and externally-facing collateral, including demo videos, customer videos, data sheets, presentations, whitepapers, e-guides, blogs and Salesforce AppExchange content.
• Work closely with product management to translate individual product roadmaps into strong go-to-market programs.
• Own external-facing product launch processes for new products and capabilities, targeted toward current and potential customers.
• Support Vonage Sales Enablement with training presentations, Sales FAQs, collateral, etc.
• Work with other Marketing teams to coordinate content, digital advertising, and events as part of larger campaigns.
• Contribute to competitive analysis of key competitors, as well as general market research.
• Work independently as a team of one, while also being comfortable working cross-functionally with Product Management, Sales, and the rest of Marketing.
What you will bring
• Excellent written and presentation communication skills.
• Strong interpersonal skills with the ability to collaborate and work cross-functionally effectively.
• A track record of partnering successfully with marketing teams on campaigns and plans.
• The ability to work virtually with teams spread across North America and EMEA.
• The flexibility to quickly reprioritize your work if required, while maintaining a long-term perspective on department and company objectives.
What's required for application
• 5+ years of Software/SaaS/CCaaS marketing experience, ideally with a focus on contact center/CRM.
• A strong knowledge of buyer personas, their buying criteria, and the customer journey.
• A good understanding of Cloud Communications.
• A hunger to learn more about excellence in product marketing and best practice Product Line Management processes.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
• ** Candidate can be located in either Atlanta, San Francisco or Austin, TX ***
Vonage Marketing Mission...
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer
• ** Candidate can be located in either Atlanta, San Francisco or Austin, TX ***
Vonage Marketing Mission...
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights and marketing strategies. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers.
Why this role matters
A critical member of Vonage’s marketing team, the Marketing Operations & Analytics Manager is responsible for marketing analytics and reporting. In this role, you will analyze marketing data to help marketing teams understand the effectiveness of overall marketing and individual campaigns, and will deliver insights/actions for improvement. You will focus on systems, standards, and processes used to analyze and report on marketing performance and business KPIs. You will implement standard reporting to measure the productivity and effectiveness of programs. As a collaborator with a proven ability to work effectively and earn trust in a fast-paced, high-pressure entrepreneurial environment, you’ll work closely with cross-functional marketing teams, BI/analytics, and finance teams.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Design, deploy, and manage an integrated spend to revenue marketing analytics process including marketing effectiveness and attribution analysis
• Work with marketing leadership to identify and prioritize recommendations, insights, and data the process will produce
• Design reports and reporting schedules to provide needed recommendations, insights, and data
• Work across marketing teams to identify current data and metrics and relationships and dependencies between teams
• Work with marketing, IT, and BI teams to build infrastructure and processes needed.
• Manage the ongoing operations of the marketing analytics process
• Own responsibility for attribution metrics including working with marketing ops and sales ops to identify and address any issues
• Manage the reporting process including scheduling meetings, setting deadlines, etc.
• Work with channel analytics and integrated campaign teams to
• Set campaign and channel level goals and forecasts
• Produce integrated reports across marketing activities
• Create joint recommendations and next steps based on analytics
• Work with marketing, IT, and BI teams to manage and maintain the reporting infrastructure
• Gather, prioritize, and lead implementation of process and infrastructure improvements
What you'll bring
• An in-depth reporting and data background to unlock insights of marketing performance across programs, strategies, and datasets
• Strong analytical and problem-solving skills
• Demonstrated success using first touch, last touch and/or linear attribution models to understand user behavior, lower acquisition costs, improve goal conversion, and optimize marketing performance across a variety of outbound and inbound programs
• Self-motivated, results-driven, and able to thrive in fast-paced environments managing multiple initiatives
• Ability to design, implement, and manage analytics programs and processes
What's required for application
• Experience using BI and data visualization tools (Such as: Tableau, Fivetran, ELT, Salesforce, Pardot, Adobe Analytic )
• Expert proficiency in Excel or Google Sheets
• Experience with leading analytics, reporting, testing
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement Show more details...
Vonage Marketing Mission...
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights and marketing strategies. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers.
Why this role matters
A critical member of Vonage’s marketing team, the Marketing Operations & Analytics Manager is responsible for marketing analytics and reporting. In this role, you will analyze marketing data to help marketing teams understand the effectiveness of overall marketing and individual campaigns, and will deliver insights/actions for improvement. You will focus on systems, standards, and processes used to analyze and report on marketing performance and business KPIs. You will implement standard reporting to measure the productivity and effectiveness of programs. As a collaborator with a proven ability to work effectively and earn trust in a fast-paced, high-pressure entrepreneurial environment, you’ll work closely with cross-functional marketing teams, BI/analytics, and finance teams.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Design, deploy, and manage an integrated spend to revenue marketing analytics process including marketing effectiveness and attribution analysis
• Work with marketing leadership to identify and prioritize recommendations, insights, and data the process will produce
• Design reports and reporting schedules to provide needed recommendations, insights, and data
• Work across marketing teams to identify current data and metrics and relationships and dependencies between teams
• Work with marketing, IT, and BI teams to build infrastructure and processes needed.
• Manage the ongoing operations of the marketing analytics process
• Own responsibility for attribution metrics including working with marketing ops and sales ops to identify and address any issues
• Manage the reporting process including scheduling meetings, setting deadlines, etc.
• Work with channel analytics and integrated campaign teams to
• Set campaign and channel level goals and forecasts
• Produce integrated reports across marketing activities
• Create joint recommendations and next steps based on analytics
• Work with marketing, IT, and BI teams to manage and maintain the reporting infrastructure
• Gather, prioritize, and lead implementation of process and infrastructure improvements
What you'll bring
• An in-depth reporting and data background to unlock insights of marketing performance across programs, strategies, and datasets
• Strong analytical and problem-solving skills
• Demonstrated success using first touch, last touch and/or linear attribution models to understand user behavior, lower acquisition costs, improve goal conversion, and optimize marketing performance across a variety of outbound and inbound programs
• Self-motivated, results-driven, and able to thrive in fast-paced environments managing multiple initiatives
• Ability to design, implement, and manage analytics programs and processes
What's required for application
• Experience using BI and data visualization tools (Such as: Tableau, Fivetran, ELT, Salesforce, Pardot, Adobe Analytic )
• Expert proficiency in Excel or Google Sheets
• Experience with leading analytics, reporting, testing
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement Show more details...
via LinkedIn
posted_at: 13 days agoschedule_type: Full-time
Vonage Marketing Mission
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights... and marketing strategies. We are creative and collaborative,
Vonage Marketing Mission
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights... and marketing strategies. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers.
Why this role matters
As a Search Engine Marketing (SEM) Manager, you will leverage SEM, drive automation, and build marketing strategies to engage with and attract targeted audiences. You will apply a deep understanding of company products, the competitive industry and Vonage’s position in the marketplace to intelligently drive interest and demand from potential customers. This role will create, optimize, and manage paid search programs that drive qualified leads and direct them to the sales team for follow-up and close. This role will work closely with our paid search agency to jointly drive strategy, develop SEM roadmaps, and deliver continuous improvement to Vonage’s paid search initiatives.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you will do
• Contribute to the development of multi-channel marketing and demand generation programs and initiatives through SEM.
• Capture and ensure daily review of inbound SEM leads.
• Perform research and potential lead identification using standard internal and external resources, databases and other information sources.
• Evangelize the Vonage brand and offerings, educating prospects on how they can achieve personal and/or business goals through Vonage solutions.
• Generate leads and ensure effective follow up to incoming contacts and queries.
• Consistently meet established weekly and monthly contact, lead generation, capture and other measures.
• Maintain and expand the company’s prospect database.
• Help design and ensure execution of new and enhanced SEM strategies by collaborating across the organization (Content, Business Insights, Marketing Operations, Integrated Marketing, etc).
• Support team efforts to assess the effectiveness of current research efforts and identify improved methods, information sources and strategies.
• Monitor reports and information to identify trends, issues and challenges, preparing reports for management and recommending areas for improvement.
What you will bring
• Demonstrated ability in driving successful SEM campaigns
• Strong understanding of the full range of products and services offered by Vonage Business.
• Detailed project management and organization skills across multiple tasks and timelines.
• Strong proficiency with Vonage systems, Search engines (Google, BING, etc), Salesforce.com and other communication tools, and task management systems.
• Demonstrated impeccable integrity and commitment to customer satisfaction.
• Demonstrated proficiency in marketing customer support and sales administration within the technology sector. Excellent interpersonal and communication skills, including writing, speaking and listening.
Ability to:
• Create convincing proposals and documentation.
• Create and conduct effective proposal demonstrations that identify and address prospects’ key business issues and, at the same time, highlight Vonage solutions.
What's required for application
• Bachelor’s Degree in Communications, Marketing, Business or related discipline.
• Prior experience (5+ years) in Marketing, Demand Generation or related position.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights... and marketing strategies. We are creative and collaborative, striving to translate how Vonage’s products and services can meet the needs of our current and future customers.
Why this role matters
As a Search Engine Marketing (SEM) Manager, you will leverage SEM, drive automation, and build marketing strategies to engage with and attract targeted audiences. You will apply a deep understanding of company products, the competitive industry and Vonage’s position in the marketplace to intelligently drive interest and demand from potential customers. This role will create, optimize, and manage paid search programs that drive qualified leads and direct them to the sales team for follow-up and close. This role will work closely with our paid search agency to jointly drive strategy, develop SEM roadmaps, and deliver continuous improvement to Vonage’s paid search initiatives.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you will do
• Contribute to the development of multi-channel marketing and demand generation programs and initiatives through SEM.
• Capture and ensure daily review of inbound SEM leads.
• Perform research and potential lead identification using standard internal and external resources, databases and other information sources.
• Evangelize the Vonage brand and offerings, educating prospects on how they can achieve personal and/or business goals through Vonage solutions.
• Generate leads and ensure effective follow up to incoming contacts and queries.
• Consistently meet established weekly and monthly contact, lead generation, capture and other measures.
• Maintain and expand the company’s prospect database.
• Help design and ensure execution of new and enhanced SEM strategies by collaborating across the organization (Content, Business Insights, Marketing Operations, Integrated Marketing, etc).
• Support team efforts to assess the effectiveness of current research efforts and identify improved methods, information sources and strategies.
• Monitor reports and information to identify trends, issues and challenges, preparing reports for management and recommending areas for improvement.
What you will bring
• Demonstrated ability in driving successful SEM campaigns
• Strong understanding of the full range of products and services offered by Vonage Business.
• Detailed project management and organization skills across multiple tasks and timelines.
• Strong proficiency with Vonage systems, Search engines (Google, BING, etc), Salesforce.com and other communication tools, and task management systems.
• Demonstrated impeccable integrity and commitment to customer satisfaction.
• Demonstrated proficiency in marketing customer support and sales administration within the technology sector. Excellent interpersonal and communication skills, including writing, speaking and listening.
Ability to:
• Create convincing proposals and documentation.
• Create and conduct effective proposal demonstrations that identify and address prospects’ key business issues and, at the same time, highlight Vonage solutions.
What's required for application
• Bachelor’s Degree in Communications, Marketing, Business or related discipline.
• Prior experience (5+ years) in Marketing, Demand Generation or related position.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
via CareerBuilder
posted_at: 21 days agoschedule_type: Full-time
Vonage Sales Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage's Field Sales organization identifies and acquires new customers for the company's
Vonage Sales Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage's Field Sales organization identifies and acquires new customers for the company's robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. The Vice President, Field Sales, establishes strategic direction and ensure an overall integrated approach to sales optimization across designated regions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Work with executive leadership to develop, direct and drive key business strategies that provide the highest level of improvement to Field Sales processes and deliver excellent customer service.
• Establish budget, operational plans and performance goals and requirements.
• Align and influence internal organizations and external partners in support of Field Sales strategy and direction.
• Nurture and maintain consultative relationships with key customer leaders and decision makers.
• Manage and reconcile requests across diverse Vonage functional groups to achieve desired results for the benefit of the client.
• Ensure excellence in channel management, issue identification, root cause analysis and development and execution of improvement plans.
• Serve as day-to-day liaison with key customers to ensure successful and timely request completion.
• Perform in-person client service reviews with business-critical partners and accounts.
• Conduct ongoing analysis and sales forecasting for all distribution channels to ensure target gross and other revenue / retention objectives are met.
• Monitor and report on the health of critical accounts to senior leadership.
• Address and resolve critical and complex business, functional and operational issues, overseeing resolution of client and partner engagement and service problems.
• Partner with marketing to roll out programs in support of local revenue goals.
• Ensure adequate current and future organization capability.
What you'll bring
• Experience leading or managing sales, marketing or similar staff.
• Advanced understanding of the full range of products and services provided by Vonage Business.
• Advanced proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
• Familiarity with Microsoft business tools, Salesforce.com and other communication tools.
• Excellent communication skills, including writing, speaking and listening.
• Ability to:
• Consult with business leaders on field sales and operational issues, trends and challenges.
• Ensure mutual understanding, between Vonage and partners, of product / service benefits, sales arrangements, objectives and requirements.
• Define Vonage's position relative to the competition and deliver recommendations on how to capitalize on strengths and overcome potential challenges.
• Integrate trends, data and information into forecasts, plans, models and recommendations.
• Tailor communication approach to specific situations and audiences.
What's required for application
• Bachelor's Degree in Sales, Marketing, Business or related discipline.
• Prior leadership experience at an executive level.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage's Field Sales organization identifies and acquires new customers for the company's robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. The Vice President, Field Sales, establishes strategic direction and ensure an overall integrated approach to sales optimization across designated regions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Work with executive leadership to develop, direct and drive key business strategies that provide the highest level of improvement to Field Sales processes and deliver excellent customer service.
• Establish budget, operational plans and performance goals and requirements.
• Align and influence internal organizations and external partners in support of Field Sales strategy and direction.
• Nurture and maintain consultative relationships with key customer leaders and decision makers.
• Manage and reconcile requests across diverse Vonage functional groups to achieve desired results for the benefit of the client.
• Ensure excellence in channel management, issue identification, root cause analysis and development and execution of improvement plans.
• Serve as day-to-day liaison with key customers to ensure successful and timely request completion.
• Perform in-person client service reviews with business-critical partners and accounts.
• Conduct ongoing analysis and sales forecasting for all distribution channels to ensure target gross and other revenue / retention objectives are met.
• Monitor and report on the health of critical accounts to senior leadership.
• Address and resolve critical and complex business, functional and operational issues, overseeing resolution of client and partner engagement and service problems.
• Partner with marketing to roll out programs in support of local revenue goals.
• Ensure adequate current and future organization capability.
What you'll bring
• Experience leading or managing sales, marketing or similar staff.
• Advanced understanding of the full range of products and services provided by Vonage Business.
• Advanced proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
• Familiarity with Microsoft business tools, Salesforce.com and other communication tools.
• Excellent communication skills, including writing, speaking and listening.
• Ability to:
• Consult with business leaders on field sales and operational issues, trends and challenges.
• Ensure mutual understanding, between Vonage and partners, of product / service benefits, sales arrangements, objectives and requirements.
• Define Vonage's position relative to the competition and deliver recommendations on how to capitalize on strengths and overcome potential challenges.
• Integrate trends, data and information into forecasts, plans, models and recommendations.
• Tailor communication approach to specific situations and audiences.
What's required for application
• Bachelor's Degree in Sales, Marketing, Business or related discipline.
• Prior leadership experience at an executive level.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
Vonage Sales Mission
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage’s Field Sales organization identifies and acquires new customers for the
Vonage Sales Mission
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage’s Field Sales organization identifies and acquires new customers for the company’s robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. The Vice President, Field Sales, establishes strategic direction and ensure an overall integrated approach to sales optimization across designated regions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Work with executive leadership to develop, direct and drive key business strategies that provide the highest level of improvement to Field Sales processes and deliver excellent customer service.
• Establish budget, operational plans and performance goals and requirements.
• Align and influence internal organizations and external partners in support of Field Sales strategy and direction.
• Nurture and maintain consultative relationships with key customer leaders and decision makers.
• Manage and reconcile requests across diverse Vonage functional groups to achieve desired results for the benefit of the client.
• Ensure excellence in channel management, issue identification, root cause analysis and development and execution of improvement plans.
• Serve as day-to-day liaison with key customers to ensure successful and timely request completion.
• Perform in-person client service reviews with business-critical partners and accounts.
• Conduct ongoing analysis and sales forecasting for all distribution channels to ensure target gross and other revenue / retention objectives are met.
• Monitor and report on the health of critical accounts to senior leadership.
• Address and resolve critical and complex business, functional and operational issues, overseeing resolution of client and partner engagement and service problems.
• Partner with marketing to roll out programs in support of local revenue goals.
• Ensure adequate current and future organization capability.
What you'll bring
• Experience leading or managing sales, marketing or similar staff.
• Advanced understanding of the full range of products and services provided by Vonage Business.
• Advanced proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
• Familiarity with Microsoft business tools, Salesforce.com and other communication tools.
• Excellent communication skills, including writing, speaking and listening.
• Ability to:
• Consult with business leaders on field sales and operational issues, trends and challenges.
• Ensure mutual understanding, between Vonage and partners, of product / service benefits, sales arrangements, objectives and requirements.
• Define Vonage’s position relative to the competition and deliver recommendations on how to capitalize on strengths and overcome potential challenges.
• Integrate trends, data and information into forecasts, plans, models and recommendations.
• Tailor communication approach to specific situations and audiences.
What's required for application
• Bachelor’s Degree in Sales, Marketing, Business or related discipline.
• Prior leadership experience at an executive level.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services...
Why this role matters
Vonage’s Field Sales organization identifies and acquires new customers for the company’s robust, feature-rich residential and business communications solutions. We develop and execute sales strategies to address the needs of customers ranging from single-person companies to those with thousands of employees spread over multiple locations. The Vice President, Field Sales, establishes strategic direction and ensure an overall integrated approach to sales optimization across designated regions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Work with executive leadership to develop, direct and drive key business strategies that provide the highest level of improvement to Field Sales processes and deliver excellent customer service.
• Establish budget, operational plans and performance goals and requirements.
• Align and influence internal organizations and external partners in support of Field Sales strategy and direction.
• Nurture and maintain consultative relationships with key customer leaders and decision makers.
• Manage and reconcile requests across diverse Vonage functional groups to achieve desired results for the benefit of the client.
• Ensure excellence in channel management, issue identification, root cause analysis and development and execution of improvement plans.
• Serve as day-to-day liaison with key customers to ensure successful and timely request completion.
• Perform in-person client service reviews with business-critical partners and accounts.
• Conduct ongoing analysis and sales forecasting for all distribution channels to ensure target gross and other revenue / retention objectives are met.
• Monitor and report on the health of critical accounts to senior leadership.
• Address and resolve critical and complex business, functional and operational issues, overseeing resolution of client and partner engagement and service problems.
• Partner with marketing to roll out programs in support of local revenue goals.
• Ensure adequate current and future organization capability.
What you'll bring
• Experience leading or managing sales, marketing or similar staff.
• Advanced understanding of the full range of products and services provided by Vonage Business.
• Advanced proficiency in all areas of the sales cycle, including prospecting, initial discovery, presentation, demonstration and closing.
• Familiarity with Microsoft business tools, Salesforce.com and other communication tools.
• Excellent communication skills, including writing, speaking and listening.
• Ability to:
• Consult with business leaders on field sales and operational issues, trends and challenges.
• Ensure mutual understanding, between Vonage and partners, of product / service benefits, sales arrangements, objectives and requirements.
• Define Vonage’s position relative to the competition and deliver recommendations on how to capitalize on strengths and overcome potential challenges.
• Integrate trends, data and information into forecasts, plans, models and recommendations.
• Tailor communication approach to specific situations and audiences.
What's required for application
• Bachelor’s Degree in Sales, Marketing, Business or related discipline.
• Prior leadership experience at an executive level.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
via Houston, TX - Geebo
posted_at: 1 day agoschedule_type: Full-timesalary: 20–28 an hour
Why this job Matters The Technical Support Advisor responds to, researches and resolves customer product inquiries. We address hardware, software and system questions raised during installation, operation, maintenance or product application. The Technical Support Advisor provides Product & Technical Support services for an assigned client base and/or for products of moderate complexity... Additionally this role will be primarily focused on coordinating
Why this job Matters The Technical Support Advisor responds to, researches and resolves customer product inquiries. We address hardware, software and system questions raised during installation, operation, maintenance or product application. The Technical Support Advisor provides Product & Technical Support services for an assigned client base and/or for products of moderate complexity... Additionally this role will be primarily focused on coordinating and performing SmartWAN upgrades for VBC and VBE platforms as required. Upgrades are recommended on both platforms twice a year. The incumbent will coordinate with Customer Success, Network & Software Engineering and Customer Care Operations for both VBC & VBE to ensure customers are appropriately aware of the upgrades and risks and to ensure dates for the upgrades for Mid-Market and Enterprise customers are mutually agreed upon. The incumbent will adhere to the prescribed Production Change Request (PCR) process to provide greater corporate awareness during each night these upgrades are scheduled to be performed. The incumbent will perform these upgrades remotely to devices that sit at the customer premises for VBC. The upgrades will be performed following prescribed MOPs provided by Network Engineering and VeloCloud. All upgrades will need to be performed during regular maintenance windows - typically 12m - 6a - unless otherwise requested by the customer.Because these upgrades could impact the customer's service, a well developed contingency plan for any customer downtime needs to be created and adhered to. IF THIS SOUNDS LIKE YOU KEEP READING What You Will Do Engage with client stakeholders on a regular and recurring basis to:
o Clarify and ensure understanding of Vonage system functionality, applications and interdependencies, o Diagnose system issues, including issues with equipment, devices, configuration, user access and software, o Resolve issues where possible, o Provide education about routine problem identification and resolution protocol. Engage with Product & Technical Support Engineering for help with complex issues and issues requiring detailed software or equipment upgrades and potential redesign. Document user issues, resolution processes and technical / procedural considerations. Follow up with customers on issue status and resolution to ensure ongoing high levels of satisfaction. What You'll Bring Strong understanding of Vonage products, features and functionality. Understanding of LAN and WAN technologies and telecommunications hardware, software and platform components. Strong communication skills and a positive customer attitude. Ability to:
o Work effectively externally with client managers and stakeholders and internally with business,technical and operational teams. o Develop solutions to technical, process and systems problems. o Provide oversight and advice on customer engagement, problem resolution and related activity. o Dig into issues and problems to understand underlying causes. o Respond to varied and complex customer incidents. What's Required of You:
Bachelor's degree in a technical or business field Prior experience (3-4 years) in a Product & Technical Support services or similar role
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project Management, System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
o Clarify and ensure understanding of Vonage system functionality, applications and interdependencies, o Diagnose system issues, including issues with equipment, devices, configuration, user access and software, o Resolve issues where possible, o Provide education about routine problem identification and resolution protocol. Engage with Product & Technical Support Engineering for help with complex issues and issues requiring detailed software or equipment upgrades and potential redesign. Document user issues, resolution processes and technical / procedural considerations. Follow up with customers on issue status and resolution to ensure ongoing high levels of satisfaction. What You'll Bring Strong understanding of Vonage products, features and functionality. Understanding of LAN and WAN technologies and telecommunications hardware, software and platform components. Strong communication skills and a positive customer attitude. Ability to:
o Work effectively externally with client managers and stakeholders and internally with business,technical and operational teams. o Develop solutions to technical, process and systems problems. o Provide oversight and advice on customer engagement, problem resolution and related activity. o Dig into issues and problems to understand underlying causes. o Respond to varied and complex customer incidents. What's Required of You:
Bachelor's degree in a technical or business field Prior experience (3-4 years) in a Product & Technical Support services or similar role
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project Management, System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Salary.com
posted_at: 4 days agoschedule_type: Full-time
The team
The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time...
We are looking for a Senior Java Developer to join a team dedicated to transforming the data pipeline to a real-time event-driven one. The team has numerous data related exciting initiatives in the works, with ample opportunities
The team
The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time...
We are looking for a Senior Java Developer to join a team dedicated to transforming the data pipeline to a real-time event-driven one. The team has numerous data related exciting initiatives in the works, with ample opportunities to make your own mark.
The role
• Design & build systems to process and analyze tens of millions of daily events
• Real-time data processing using stream technologies (Kafka streaming or similar)
• Work with big data technologies
• Write efficient and scalable code
• Develop on a public cloud infrastructure
The Stack
• AWS (RDS, S3, EMR, ...)
• Google Cloud (BigQuery, GDS)
• Kafka
• Java (somePython)
• Docker, Kubernetes
• Anything needed to achieve our goals
Must have:
• Strong software engineering skills with interest in data.
• Java
• SQL / NoSQL
• Experience dealing with event-driven pipeline (Kafka or other).
• Willingness to learn and use new technology/programming language.
Nice to have:
• Experience with streaming framework
• Experience with open source OLAP system (Druid, Pinot…)
• Telecommunication knowledge
• Docker and Kubernetes exposure
• Experience with public cloud
• Python
Why Vonage
We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.
We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-JB1
#LI-REMOTE Show more details...
The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time...
We are looking for a Senior Java Developer to join a team dedicated to transforming the data pipeline to a real-time event-driven one. The team has numerous data related exciting initiatives in the works, with ample opportunities to make your own mark.
The role
• Design & build systems to process and analyze tens of millions of daily events
• Real-time data processing using stream technologies (Kafka streaming or similar)
• Work with big data technologies
• Write efficient and scalable code
• Develop on a public cloud infrastructure
The Stack
• AWS (RDS, S3, EMR, ...)
• Google Cloud (BigQuery, GDS)
• Kafka
• Java (somePython)
• Docker, Kubernetes
• Anything needed to achieve our goals
Must have:
• Strong software engineering skills with interest in data.
• Java
• SQL / NoSQL
• Experience dealing with event-driven pipeline (Kafka or other).
• Willingness to learn and use new technology/programming language.
Nice to have:
• Experience with streaming framework
• Experience with open source OLAP system (Druid, Pinot…)
• Telecommunication knowledge
• Docker and Kubernetes exposure
• Experience with public cloud
• Python
Why Vonage
We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.
We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-JB1
#LI-REMOTE Show more details...
via Built In
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Vonage Mission
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time... customer-centric communications model, we are experiencing
Vonage Mission
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time... customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
The Customer Onboarding Specialist will work within the Customer Operations team, and will provide direct support and guidance to new and existing customers. The role is within a small operational team, and will have responsibility for overseeing the commercial and technical implementation of some of our most exciting products. The role requires attention to detail, process orientation, problem solving, and the ability to break down complex problems into easily understandable steps and instructions. This role will work cross functionally with our Deal Desk, Pricing Implementations, Finance, and Product teams to ensure our managed customers receive outstanding and efficient support.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Master the end to end onboarding process for several of our core products.
• Guide customers through the onboarding journey, actively identifying and resolving any potential issues; facilitate resolution calls with customers; and liaise with external teams to ensure on time delivery.
• Optimize onboarding set up activities in several dashboard systems, for our customers to go live with some of our products.
• Deliver exceptional internal and external customer support.
• Engage with customers, clearly and effectively communicating next steps and translating a complicated process into easy to follow next steps.
• Advise Sales and any other stakeholders on on-boarding process and best practices.
• Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any invoice dispute or other customers’ commercial or financial issues.
• Work with Operational entities (Finance, Legal, Deal Desk, Product, Pricing Delivery, and Sales) to support any internal or external customer request.
• Identify and escalate any risks or issues, proactively finding solutions or alternatives.
What's required for application
• Fluent in English.
• Degree education. Bachelor’s degree required, preferably in Business.
• A project manager, with exceptional ability to balance competing priorities
• Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
• Customer focused, always thinking about how to improve tools and customers for your internal and external customers.
• Numerate and literate, with advanced excel skills. You are a formula wizard, comfortable with using formulas to help you analyze data sets and find inconsistencies and solutions.
• Collaborative and friendly. You excel at communicating with diverse stakeholders.
• A problem solver. You proactively identify gaps and challenges, pitching solutions.
• Comfortable in a fast pace, global & multicultural environment.
Nice to have
• Top notch JIRA and Salesforce skills
• Experience in a tech company
• Familiarity with G-Suite
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time... customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
The Customer Onboarding Specialist will work within the Customer Operations team, and will provide direct support and guidance to new and existing customers. The role is within a small operational team, and will have responsibility for overseeing the commercial and technical implementation of some of our most exciting products. The role requires attention to detail, process orientation, problem solving, and the ability to break down complex problems into easily understandable steps and instructions. This role will work cross functionally with our Deal Desk, Pricing Implementations, Finance, and Product teams to ensure our managed customers receive outstanding and efficient support.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
• Master the end to end onboarding process for several of our core products.
• Guide customers through the onboarding journey, actively identifying and resolving any potential issues; facilitate resolution calls with customers; and liaise with external teams to ensure on time delivery.
• Optimize onboarding set up activities in several dashboard systems, for our customers to go live with some of our products.
• Deliver exceptional internal and external customer support.
• Engage with customers, clearly and effectively communicating next steps and translating a complicated process into easy to follow next steps.
• Advise Sales and any other stakeholders on on-boarding process and best practices.
• Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any invoice dispute or other customers’ commercial or financial issues.
• Work with Operational entities (Finance, Legal, Deal Desk, Product, Pricing Delivery, and Sales) to support any internal or external customer request.
• Identify and escalate any risks or issues, proactively finding solutions or alternatives.
What's required for application
• Fluent in English.
• Degree education. Bachelor’s degree required, preferably in Business.
• A project manager, with exceptional ability to balance competing priorities
• Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
• Customer focused, always thinking about how to improve tools and customers for your internal and external customers.
• Numerate and literate, with advanced excel skills. You are a formula wizard, comfortable with using formulas to help you analyze data sets and find inconsistencies and solutions.
• Collaborative and friendly. You excel at communicating with diverse stakeholders.
• A problem solver. You proactively identify gaps and challenges, pitching solutions.
• Comfortable in a fast pace, global & multicultural environment.
Nice to have
• Top notch JIRA and Salesforce skills
• Experience in a tech company
• Familiarity with G-Suite
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location Show more details...
via Built In
schedule_type: Full-timework_from_home: 1
Location: USA New Jersey - Hybrid or Remote
Vonage Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are... experiencing a time of impressive growth.
Why this role
Location: USA New Jersey - Hybrid or Remote
Vonage Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are... experiencing a time of impressive growth.
Why this role matters
• The Software Engineer is responsible for designing and developing a next-generation, cloud-based unified communications platform. This role is expected to have full-stack development experience with strong knowledge of developing applications end-to-end including application development, databases, cloud-based technologies, APIs and more. It is a very dynamic environment with fast paced turnaround times involving interactions with other team members, product managers, QA and Ops resources in an agile environment.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
• Design and develop a wide-range of distributed, robust real-time and high-volume production applications for UCaaS platform, and develop prototypes quickly.
• Mentor other team members on design and development.
• Practical experience and good understanding with Git, automation around building, testing and releasing software.
• Ability to choose the appropriate technology based on the need.
• Develop software using best practices including aspects of test, deployment and operations.
• Apply innovative thinking to all functions of development.
• Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives.
What you will bring
• Any front-end framework hands-on experience, Angular is preferred.
• Hands-on experience with Java or Python
• Hands-on experience with relational DBs and NoSQL
• Hands-on experience with AWS
What is required for application
Required
• Bachelor’s degree in Computer Science or equivalent experience
• 6+ years of experience in full stack development, front-end frameworks (Angular experience is a plus but not mandatory), Javascript, Java, Python, Typescript, NodeJs,CSS is required
• Experience in architecting and leading web applications.
• Experience in leading designs of major software components, applications, features.
• Strong experience in building API products - experience with REST
• Extensive experience with a major cloud provider, AWS preferred
• Experience with NoSQL and relational databases.
• Experience with a real time data streaming on Kinesis or Kafka
• Experience in Developing, deploying, and debugging cloud-based applications preferably AWS
• Experience with CI/CD
• Experience with version control systems like Git
• Strong troubleshooting skills
• Demonstrates a sense of urgency in all tasks
• Experience with DevOps practices
• Strong interpersonal skills
• Highly organized with strong analytical and communication skills
Desirable
• Experience with Agile Development methodologies
• Experience with planning and tracking applications such as Jira and Confluence
• Mobile development (iOS / Android)
What is in it for you
• Medical Coverage
• Health Savings Account (HSA)
• Dental and Vision Coverage
• Income Protection
• Maternity/Paternity Leave
• Retirement Plan
• Time off
• Tuiton Reimbursement
• Legal Plan
• Auto, home & pet insurance
• Telehealth options
• Online Benefits Portal
• Annual Bonus
Potential Next Career Move: Senior Full-stack Developer - VBC (Vonage Business Communications Show more details...
Vonage Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are... experiencing a time of impressive growth.
Why this role matters
• The Software Engineer is responsible for designing and developing a next-generation, cloud-based unified communications platform. This role is expected to have full-stack development experience with strong knowledge of developing applications end-to-end including application development, databases, cloud-based technologies, APIs and more. It is a very dynamic environment with fast paced turnaround times involving interactions with other team members, product managers, QA and Ops resources in an agile environment.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
• Design and develop a wide-range of distributed, robust real-time and high-volume production applications for UCaaS platform, and develop prototypes quickly.
• Mentor other team members on design and development.
• Practical experience and good understanding with Git, automation around building, testing and releasing software.
• Ability to choose the appropriate technology based on the need.
• Develop software using best practices including aspects of test, deployment and operations.
• Apply innovative thinking to all functions of development.
• Ability to complete individual tasks end-to-end independently but working with a larger team to accomplish bigger objectives.
What you will bring
• Any front-end framework hands-on experience, Angular is preferred.
• Hands-on experience with Java or Python
• Hands-on experience with relational DBs and NoSQL
• Hands-on experience with AWS
What is required for application
Required
• Bachelor’s degree in Computer Science or equivalent experience
• 6+ years of experience in full stack development, front-end frameworks (Angular experience is a plus but not mandatory), Javascript, Java, Python, Typescript, NodeJs,CSS is required
• Experience in architecting and leading web applications.
• Experience in leading designs of major software components, applications, features.
• Strong experience in building API products - experience with REST
• Extensive experience with a major cloud provider, AWS preferred
• Experience with NoSQL and relational databases.
• Experience with a real time data streaming on Kinesis or Kafka
• Experience in Developing, deploying, and debugging cloud-based applications preferably AWS
• Experience with CI/CD
• Experience with version control systems like Git
• Strong troubleshooting skills
• Demonstrates a sense of urgency in all tasks
• Experience with DevOps practices
• Strong interpersonal skills
• Highly organized with strong analytical and communication skills
Desirable
• Experience with Agile Development methodologies
• Experience with planning and tracking applications such as Jira and Confluence
• Mobile development (iOS / Android)
What is in it for you
• Medical Coverage
• Health Savings Account (HSA)
• Dental and Vision Coverage
• Income Protection
• Maternity/Paternity Leave
• Retirement Plan
• Time off
• Tuiton Reimbursement
• Legal Plan
• Auto, home & pet insurance
• Telehealth options
• Online Benefits Portal
• Annual Bonus
Potential Next Career Move: Senior Full-stack Developer - VBC (Vonage Business Communications Show more details...
via Built In
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Why this role matters
As a UX Designer at Vonage, you will play an important role across all stages of the design process, from understanding our long term goals and brand, customer needs and market context, understanding outcome-oriented hypotheses and concepts, creating prototypes, user research, interaction & visual design, feature delivery and optimisation...
At Vonage, our UX Designers play a pivotal role in ensuring that the products and features
Why this role matters
As a UX Designer at Vonage, you will play an important role across all stages of the design process, from understanding our long term goals and brand, customer needs and market context, understanding outcome-oriented hypotheses and concepts, creating prototypes, user research, interaction & visual design, feature delivery and optimisation...
At Vonage, our UX Designers play a pivotal role in ensuring that the products and features brought to market are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and our business vision and goals.
Part of your role will also be to collaborate closely with other designers, Product Managers, Engineering and stakeholders through the end-to-end design process, inspiring and motivating buy-in and ensuring that decisions along the way are informed by the right insights that will deliver maximum value.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
• Contribute to knowledge gathering exercises, such as stakeholder workshops, business interviews, market analysis, design and customer research activities
• Fully comprehend high-level visions for products and services, working with PMs to understand business and customer needs and implementing customer outcomes that drive human behavioural change within our products and services.
• Validation of hypothesis, propositions and concepts, through user feedback and measurable testing activities
• Support our product teams in translating high-level strategic visions of service and products into a delivery focussed roadmap
• Responsible for creating agreed deliverables including prototypes, proof of concept documents, wire frames, user flows,
experience maps, etc
• Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
• Collaborate closely with Product managers, Engineering and Design team members to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.
• Contribute to and work within our internal design system
• Work closely with remote international teams.
What you will bring
• Proven and practical experience working in product teams/squads to deliver user-centred products and services end-to-end, from unvalidated propositions and concepts through to delivery into market, across a variety of projects types - from digital transformation to optimisation of existing projects and quick wins
• Experience of working on projects in the real-world which combine user-centred design principles together with a lean-Agile delivery methodology
• Co-creation of research and testing activities to validate concepts, final outputs and live features
• Experience of conducting qualitative and quantitative testing
• A proven ability to form close relationships and earn trust with stakeholders
• Established best practices and refined ways of working.
What is required for application
• Highly skilled in in relevant UX, CX and UI (Figma) software tools and able to contribute to and utilise Design Systems
• Ability to cultivate an environment of ego-less teamwork and cooperation, and build partnerships across the organisation to enhance and drive the value of design and UX.
• Ability to demonstrate experience and ownership of the entire design process from problem understanding, defining customer outcomes, concepting, final delivery and ongoing iteration.
(Case studies are recommended)
• Ability to articulate and advocate for UX and CX principles, strategy, and theory with designers, engineers, product managers, and executives through writing, visuals, and presentations.
• Flexible and comfortable with ambiguity and change during a project
• Extensive UX design experience
• Portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.
• Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
• Bachelor's degree in UX design, interaction design,
or equivalent professional experience.
• Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
• Experience designing large-scale systems and applications
• Experience in user research methodologies.
• Affinity for and experience in building interactive prototypes.
Preferred Qualifications
• Extensive UX design experience
• An available portfolio
• Extraordinary portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Passion for learning and innovation, balanced with business needs and customer expectations.
• Self-motivated, able to work both independently and collaboratively within a team as projects need.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.
• Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
• Experience developing UX across different types of devices and screen sizes.
• Bachelor's degree in UX design, interaction design, or equivalent professional experience.
• Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
• Experience designing large-scale systems and applications
• Experience in user research methodologies.
• Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
• Affinity for and experience in building interactive prototypes.
• Passion for the role of design within an organisation and the ability to develop and mentor design talent
What is in it for you
• Health Care
• Life Insurance
• Unlimited DTO
• Parental Leave
• Volunteer Time
• Kafeteria MyBenefit
• Creative Tax
• Education Reimbursement
• Polish lessons for foreign candidates
• New team member Buddy Program
• Free Headspace App Subscription
• Office Library
• Social Events
• Glasses Reimbursement
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-MB1
#LI-REMOTE Show more details...
As a UX Designer at Vonage, you will play an important role across all stages of the design process, from understanding our long term goals and brand, customer needs and market context, understanding outcome-oriented hypotheses and concepts, creating prototypes, user research, interaction & visual design, feature delivery and optimisation...
At Vonage, our UX Designers play a pivotal role in ensuring that the products and features brought to market are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and our business vision and goals.
Part of your role will also be to collaborate closely with other designers, Product Managers, Engineering and stakeholders through the end-to-end design process, inspiring and motivating buy-in and ensuring that decisions along the way are informed by the right insights that will deliver maximum value.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
• Contribute to knowledge gathering exercises, such as stakeholder workshops, business interviews, market analysis, design and customer research activities
• Fully comprehend high-level visions for products and services, working with PMs to understand business and customer needs and implementing customer outcomes that drive human behavioural change within our products and services.
• Validation of hypothesis, propositions and concepts, through user feedback and measurable testing activities
• Support our product teams in translating high-level strategic visions of service and products into a delivery focussed roadmap
• Responsible for creating agreed deliverables including prototypes, proof of concept documents, wire frames, user flows,
experience maps, etc
• Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
• Collaborate closely with Product managers, Engineering and Design team members to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.
• Contribute to and work within our internal design system
• Work closely with remote international teams.
What you will bring
• Proven and practical experience working in product teams/squads to deliver user-centred products and services end-to-end, from unvalidated propositions and concepts through to delivery into market, across a variety of projects types - from digital transformation to optimisation of existing projects and quick wins
• Experience of working on projects in the real-world which combine user-centred design principles together with a lean-Agile delivery methodology
• Co-creation of research and testing activities to validate concepts, final outputs and live features
• Experience of conducting qualitative and quantitative testing
• A proven ability to form close relationships and earn trust with stakeholders
• Established best practices and refined ways of working.
What is required for application
• Highly skilled in in relevant UX, CX and UI (Figma) software tools and able to contribute to and utilise Design Systems
• Ability to cultivate an environment of ego-less teamwork and cooperation, and build partnerships across the organisation to enhance and drive the value of design and UX.
• Ability to demonstrate experience and ownership of the entire design process from problem understanding, defining customer outcomes, concepting, final delivery and ongoing iteration.
(Case studies are recommended)
• Ability to articulate and advocate for UX and CX principles, strategy, and theory with designers, engineers, product managers, and executives through writing, visuals, and presentations.
• Flexible and comfortable with ambiguity and change during a project
• Extensive UX design experience
• Portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.
• Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
• Bachelor's degree in UX design, interaction design,
or equivalent professional experience.
• Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
• Experience designing large-scale systems and applications
• Experience in user research methodologies.
• Affinity for and experience in building interactive prototypes.
Preferred Qualifications
• Extensive UX design experience
• An available portfolio
• Extraordinary portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Passion for learning and innovation, balanced with business needs and customer expectations.
• Self-motivated, able to work both independently and collaboratively within a team as projects need.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.
• Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
• Experience developing UX across different types of devices and screen sizes.
• Bachelor's degree in UX design, interaction design, or equivalent professional experience.
• Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
• Experience designing large-scale systems and applications
• Experience in user research methodologies.
• Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
• Affinity for and experience in building interactive prototypes.
• Passion for the role of design within an organisation and the ability to develop and mentor design talent
What is in it for you
• Health Care
• Life Insurance
• Unlimited DTO
• Parental Leave
• Volunteer Time
• Kafeteria MyBenefit
• Creative Tax
• Education Reimbursement
• Polish lessons for foreign candidates
• New team member Buddy Program
• Free Headspace App Subscription
• Office Library
• Social Events
• Glasses Reimbursement
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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