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Related Questions
How much does WalkMe cost?
Answer: The cost of WalkMe depends on the specific features and options you choose for your organization. The platform is offered in several pricing packages, ranging from a free package to enterprise-level packages. The free package includes basic features such as step-by-step guidance, automated processes, and SmartWalk technology. The enterprise-level packages include more advanced features and options such as custom branding, analytics, and integrations with third-party applications.
What types of organizations use WalkMe?
Answer: WalkMe is used by a wide range of organizations, including businesses of all sizes and industries, educational institutions, and government organizations. It is a versatile platform that can be used to create guidance experiences for a variety of applications, including web and mobile applications, customer service, software training, and more.
What are the benefits of using WalkMe?
Answer: There are a number of benefits to using WalkMe. First, it enables organizations to improve user engagement, increase customer satisfaction, and maximize the value of technology investments. It can also help organizations to improve the onboarding experience for new employees and create personalized guidance experiences tailored to different user roles and levels of expertise. Additionally, WalkMe’s automated processes can eliminate manual steps and errors, while its SmartWalk technology ensures that the guidance experience is delivered to the right user, at the right time, on the right device.
Does WalkMe have an API?
Answer: Yes, WalkMe has an API. The WalkMe API enables developers to create custom guidance experiences and automated processes that can be integrated with their existing applications. The API also allows developers to create custom analytics and reporting tools to track usage and engagement.
What is WalkMe?
Answer: WalkMe is a Digital Adoption Platform (DAP) designed to help businesses improve employee engagement, increase customer satisfaction, and maximize the value of technology investments. As a cloud-based platform, it enables users to easily create contextual, step-by-step guidance to make online experiences more intuitive, efficient, and enjoyable. With WalkMe, users can build custom guidance and onboarding experiences to help new employees get up and running faster; create personalized guidance experiences tailored to different user roles and levels of expertise; and create automated processes that eliminate manual steps and errors.
How secure is WalkMe?
Answer: WalkMe takes security and privacy seriously. The platform is built on a secure, enterprise-grade platform with built-in encryption to protect user data. Additionally, WalkMe is SOC2 compliant, which means that it meets the rigorous security standards set by the American Institute of Certified Public Accountants.
Does WalkMe offer support?
Answer: Yes, WalkMe offers a range of support options. These include online self-help resources, a comprehensive knowledge base, and live chat support. Additionally, WalkMe offers a dedicated Success Team to help customers maximize the value of the platform.
How does WalkMe work?
Answer: WalkMe works by providing users with a platform to create custom, contextual guidance experiences that are tailor-made for each user’s specific needs. WalkMe’s Guidance Editor enables users to create interactive, step-by-step guidance experiences that can be tailored to different user roles, levels of expertise, and tasks. Users can also design automated processes that can eliminate manual steps, errors, and confusion. WalkMe’s SmartWalk technology then ensures that the guidance experience is delivered to the right user, at the right time, on the right device.
What languages does WalkMe support?
Answer: WalkMe currently supports more than 10 languages, including English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese (Simplified and Traditional), and Russian. This allows users to create guidance experiences that are localized to the language of their choice.
What integrations does WalkMe offer?
Answer: WalkMe offers a range of integrations with popular applications such as Salesforce, ServiceNow, Microsoft Dynamics, and more. These integrations enable users to create automated processes that can eliminate manual steps and errors, as well as create custom analytics and reporting tools to track usage and engagement.