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Most recent job postings at Whatfix
via Salary.com
schedule_type: Full-time
About us
Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed...
We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application
About us
Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed...
We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed.
We are looking for an experienced and passionate Manager - Sales Training to come on board and join our Sales Operations team. You are expected to devise training strategies, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that help the sales teams to better understand the sales tools. You will partner with Sales, Marketing, Client success and the Operations teams.
Responsibilities
• Develop individualized and group training programs that address specific business needs
• Conduct effective induction and orientation sessions for the new batch of sales hires
• Design assessments for training sessions, conduct assessments to bridge the gaps identified
• Assess employees’ skills, performance and productivity to identify areas of improvement
• Conduct a thorough Training Need Analysis (TNA) and report training needs and action plan for the sales department
• Monitor the progress of the salespeople you train. Work cross-functionally to improve their performance and support them by conducting supplemental training sessions.
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Design and Implement new projects to upgrade training content and methods
Requirements
• Good understanding of Sales Tools like Salesforce, Outreach, Chorus, Zoominfo and LinkedIn Sales Navigator
• Minimum 4-5 years of experience as Inside sales trainer
• Excellent communication skills
• Experience in SAAS / Computer Software
• Empathy and understanding of the different learning needs and pace of candidates. Impart training to achieve desired results.
• Agility Ability to change according to business requirements.
• Data-driven Keen interest in analyzing performance data and transforming it into actionable strategies.
What sets us apart from the rest?
• With more than 100 of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
• With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space
• Our Customer Obsession is evident from a Customer rating of 4.7 on platforms like G2 Crowd & Gartner Peer Insights.
• This is what our investors have to say - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures
Please Note:
• We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. In case you don't hear from us within 7 days of applying for this role, please reach out to Arpitha MB on LinkedIn
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed...
We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application is attained when there is easy access to Contextual Information - inside the application at the time a task is being performed.
We are looking for an experienced and passionate Manager - Sales Training to come on board and join our Sales Operations team. You are expected to devise training strategies, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that help the sales teams to better understand the sales tools. You will partner with Sales, Marketing, Client success and the Operations teams.
Responsibilities
• Develop individualized and group training programs that address specific business needs
• Conduct effective induction and orientation sessions for the new batch of sales hires
• Design assessments for training sessions, conduct assessments to bridge the gaps identified
• Assess employees’ skills, performance and productivity to identify areas of improvement
• Conduct a thorough Training Need Analysis (TNA) and report training needs and action plan for the sales department
• Monitor the progress of the salespeople you train. Work cross-functionally to improve their performance and support them by conducting supplemental training sessions.
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Design and Implement new projects to upgrade training content and methods
Requirements
• Good understanding of Sales Tools like Salesforce, Outreach, Chorus, Zoominfo and LinkedIn Sales Navigator
• Minimum 4-5 years of experience as Inside sales trainer
• Excellent communication skills
• Experience in SAAS / Computer Software
• Empathy and understanding of the different learning needs and pace of candidates. Impart training to achieve desired results.
• Agility Ability to change according to business requirements.
• Data-driven Keen interest in analyzing performance data and transforming it into actionable strategies.
What sets us apart from the rest?
• With more than 100 of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
• With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space
• Our Customer Obsession is evident from a Customer rating of 4.7 on platforms like G2 Crowd & Gartner Peer Insights.
• This is what our investors have to say - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures
Please Note:
• We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. In case you don't hear from us within 7 days of applying for this role, please reach out to Arpitha MB on LinkedIn
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Contractor
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
About the Role
The Sales Enablement Consultant will provide consultation and mentoring on the global sales enablement strategy that will accelerate success and increase the productivity of all roles in the sales organization. This includes analyzing the needs from across the organization, advising on the orchestration of the development and delivery of the programs, mapping curriculum to role-based competencies, and helping measure both progress and impact.
Responsibilities
Analyze
• Establish a close relationship with the New Business Sales, Account Management, Partnerships, and Business Development to ensure alignment and clear understanding of business challenges to help rapid and informed delivery of enablement programs and tools/training
• Work with sales leadership and executive management to understand the company vision, sales goals, and skill gaps to help build effective sales training initiatives.
• Understand the enablement initiatives (past, current, and planned) along with their success/failure to determine sales team DNA and response to learning initiatives
• Live the day in the life of a seller to understand the process challenges, the wave of net new information hitting a seller everyday and practical issues in absorbing/acting on that information
Orchestrate
• Advise on the development and delivery of role-based enablement activities, including sales onboarding, Ever-boarding, Tools training, other enablement events, experiences & training
• Help improve time to field readiness while reducing time to revenue through a formal onboarding program (Onboarding followed by a 30-60-90 day plan to ramp)
• Advise on how best to find, share & reuse the content (i.e., determine how content can be accessed & repurposed for various audiences)
Measure
• Help determine, measure, and report on sales team effectiveness, salesperson productivity, absorption of necessary content, and adoption of materials summarizing the overall impact of enablement activities.
• Evaluate the effectiveness of sales enablement initiatives, identify key opportunities for improvement through sales productivity and performance data, and partner with the Enablement Leader to help shape future strategies and priorities.
Requirements
• Past experience in leading/consulting Sales Enablement teams in a B2B SaaS technology environment
• Experience in global selling environments along with virtual selling
• Strong ability to understand unique businesses, and software categories like DAP as well as summarize and communicate complex ideas
• Strong sense of how sales professionals from different backgrounds and experiences think, operate, and absorb training
• Clear communicator with a heavy emphasis on practical knowledge and not just theoretical learning strategies
• Quick to adapt and learn the ever-changing needs and expectations from Sales leadership/Enablement
• Demonstrated ability to work comfortably and effectively with multiple levels of management
What sets us apart from the rest
• $140MM in funding, most recently a $90MM Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• "Hustle Mode ON" is something we live by
Perks / Benefits
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#Li-Remote Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
About the Role
The Sales Enablement Consultant will provide consultation and mentoring on the global sales enablement strategy that will accelerate success and increase the productivity of all roles in the sales organization. This includes analyzing the needs from across the organization, advising on the orchestration of the development and delivery of the programs, mapping curriculum to role-based competencies, and helping measure both progress and impact.
Responsibilities
Analyze
• Establish a close relationship with the New Business Sales, Account Management, Partnerships, and Business Development to ensure alignment and clear understanding of business challenges to help rapid and informed delivery of enablement programs and tools/training
• Work with sales leadership and executive management to understand the company vision, sales goals, and skill gaps to help build effective sales training initiatives.
• Understand the enablement initiatives (past, current, and planned) along with their success/failure to determine sales team DNA and response to learning initiatives
• Live the day in the life of a seller to understand the process challenges, the wave of net new information hitting a seller everyday and practical issues in absorbing/acting on that information
Orchestrate
• Advise on the development and delivery of role-based enablement activities, including sales onboarding, Ever-boarding, Tools training, other enablement events, experiences & training
• Help improve time to field readiness while reducing time to revenue through a formal onboarding program (Onboarding followed by a 30-60-90 day plan to ramp)
• Advise on how best to find, share & reuse the content (i.e., determine how content can be accessed & repurposed for various audiences)
Measure
• Help determine, measure, and report on sales team effectiveness, salesperson productivity, absorption of necessary content, and adoption of materials summarizing the overall impact of enablement activities.
• Evaluate the effectiveness of sales enablement initiatives, identify key opportunities for improvement through sales productivity and performance data, and partner with the Enablement Leader to help shape future strategies and priorities.
Requirements
• Past experience in leading/consulting Sales Enablement teams in a B2B SaaS technology environment
• Experience in global selling environments along with virtual selling
• Strong ability to understand unique businesses, and software categories like DAP as well as summarize and communicate complex ideas
• Strong sense of how sales professionals from different backgrounds and experiences think, operate, and absorb training
• Clear communicator with a heavy emphasis on practical knowledge and not just theoretical learning strategies
• Quick to adapt and learn the ever-changing needs and expectations from Sales leadership/Enablement
• Demonstrated ability to work comfortably and effectively with multiple levels of management
What sets us apart from the rest
• $140MM in funding, most recently a $90MM Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• "Hustle Mode ON" is something we live by
Perks / Benefits
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#Li-Remote Show more details...
via LinkedIn
posted_at: 26 days agoschedule_type: Contractorwork_from_home: 1
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
About the Role
The Sales Enablement Consultant will provide consultation and mentoring on the global sales enablement strategy that will accelerate success and increase the productivity of all roles in the sales organization. This includes analyzing the needs from across the organization, advising on the orchestration of the development and delivery of the programs, mapping curriculum to role-based competencies, and helping measure both progress and impact.
Responsibilities
Analyze
• Establish a close relationship with the New Business Sales, Account Management, Partnerships, and Business Development to ensure alignment and clear understanding of business challenges to help rapid and informed delivery of enablement programs and tools/training
• Work with sales leadership and executive management to understand the company vision, sales goals, and skill gaps to help build effective sales training initiatives.
• Understand the enablement initiatives (past, current, and planned) along with their success/failure to determine sales team DNA and response to learning initiatives
• Live the day in the life of a seller to understand the process challenges, the wave of net new information hitting a seller everyday and practical issues in absorbing/acting on that information
Orchestrate
• Advise on the development and delivery of role-based enablement activities, including sales onboarding, Ever-boarding, Tools training, other enablement events, experiences & training
• Help improve time to field readiness while reducing time to revenue through a formal onboarding program (Onboarding followed by a 30-60-90 day plan to ramp)
• Advise on how best to find, share & reuse the content (i.e., determine how content can be accessed & repurposed for various audiences)
Measure
• Help determine, measure, and report on sales team effectiveness, salesperson productivity, absorption of necessary content, and adoption of materials summarizing the overall impact of enablement activities.
• Evaluate the effectiveness of sales enablement initiatives, identify key opportunities for improvement through sales productivity and performance data, and partner with the Enablement Leader to help shape future strategies and priorities.
Requirements
• Past experience in leading/consulting Sales Enablement teams in a B2B SaaS technology environment
• Experience in global selling environments along with virtual selling
• Strong ability to understand unique businesses, and software categories like DAP as well as summarize and communicate complex ideas
• Strong sense of how sales professionals from different backgrounds and experiences think, operate, and absorb training
• Clear communicator with a heavy emphasis on practical knowledge and not just theoretical learning strategies
• Quick to adapt and learn the ever-changing needs and expectations from Sales leadership/Enablement
• Demonstrated ability to work comfortably and effectively with multiple levels of management
What sets us apart from the rest
• $140MM in funding, most recently a $90MM Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• “Hustle Mode ON” is something we live by
Perks / Benefits
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#Li-Remote Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned... classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
About the Role
The Sales Enablement Consultant will provide consultation and mentoring on the global sales enablement strategy that will accelerate success and increase the productivity of all roles in the sales organization. This includes analyzing the needs from across the organization, advising on the orchestration of the development and delivery of the programs, mapping curriculum to role-based competencies, and helping measure both progress and impact.
Responsibilities
Analyze
• Establish a close relationship with the New Business Sales, Account Management, Partnerships, and Business Development to ensure alignment and clear understanding of business challenges to help rapid and informed delivery of enablement programs and tools/training
• Work with sales leadership and executive management to understand the company vision, sales goals, and skill gaps to help build effective sales training initiatives.
• Understand the enablement initiatives (past, current, and planned) along with their success/failure to determine sales team DNA and response to learning initiatives
• Live the day in the life of a seller to understand the process challenges, the wave of net new information hitting a seller everyday and practical issues in absorbing/acting on that information
Orchestrate
• Advise on the development and delivery of role-based enablement activities, including sales onboarding, Ever-boarding, Tools training, other enablement events, experiences & training
• Help improve time to field readiness while reducing time to revenue through a formal onboarding program (Onboarding followed by a 30-60-90 day plan to ramp)
• Advise on how best to find, share & reuse the content (i.e., determine how content can be accessed & repurposed for various audiences)
Measure
• Help determine, measure, and report on sales team effectiveness, salesperson productivity, absorption of necessary content, and adoption of materials summarizing the overall impact of enablement activities.
• Evaluate the effectiveness of sales enablement initiatives, identify key opportunities for improvement through sales productivity and performance data, and partner with the Enablement Leader to help shape future strategies and priorities.
Requirements
• Past experience in leading/consulting Sales Enablement teams in a B2B SaaS technology environment
• Experience in global selling environments along with virtual selling
• Strong ability to understand unique businesses, and software categories like DAP as well as summarize and communicate complex ideas
• Strong sense of how sales professionals from different backgrounds and experiences think, operate, and absorb training
• Clear communicator with a heavy emphasis on practical knowledge and not just theoretical learning strategies
• Quick to adapt and learn the ever-changing needs and expectations from Sales leadership/Enablement
• Demonstrated ability to work comfortably and effectively with multiple levels of management
What sets us apart from the rest
• $140MM in funding, most recently a $90MM Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• “Hustle Mode ON” is something we live by
Perks / Benefits
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#Li-Remote Show more details...
via Salary.com
schedule_type: Full-time
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task... is being performed. The product has redefined the
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task... is being performed. The product has redefined the way companies onboard, train, and provide support to users.
“Hustle Mode ON” is something we live by.
Our Team:
The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.
Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, software you write will be used by people from all over the world.
RESPONSIBILITIES:
• Design and develop highly scalable, reliable and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks
You'll be a core member of the team.
Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair program to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.
REQUIREMENTS:
We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.
• 3 - 8 years of professional front-end development experience
• Hands-on experience with Front end technologies - HTML, CSS, JavaScript
• Experience with React Ecosystem (React Router, Styled components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux or MobX is huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming language such as Java is strongly preferred
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player
Why Whatfix?
• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure - With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.
• Customers at the heart of everything
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average.
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius.
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on
• Glassdoor rating of 4.5%
• 99% approval rate of CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune
• LinkedIn - Top 5 startups to Work For in 2020!
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience
• Trusted by our investors
• SoftBank Vision Fund2
• Sequoia Capital India
• Dragoneer Investment Group
• F-Prime Capital
• Stellaris Venture Partners
• Cisco Investments
• Eight Roads Ventures
• Helion Ventures
Note:
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task... is being performed. The product has redefined the way companies onboard, train, and provide support to users.
“Hustle Mode ON” is something we live by.
Our Team:
The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.
Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, software you write will be used by people from all over the world.
RESPONSIBILITIES:
• Design and develop highly scalable, reliable and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks
You'll be a core member of the team.
Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair program to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.
REQUIREMENTS:
We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.
• 3 - 8 years of professional front-end development experience
• Hands-on experience with Front end technologies - HTML, CSS, JavaScript
• Experience with React Ecosystem (React Router, Styled components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux or MobX is huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming language such as Java is strongly preferred
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player
Why Whatfix?
• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure - With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.
• Customers at the heart of everything
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average.
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius.
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on
• Glassdoor rating of 4.5%
• 99% approval rate of CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune
• LinkedIn - Top 5 startups to Work For in 2020!
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience
• Trusted by our investors
• SoftBank Vision Fund2
• Sequoia Capital India
• Dragoneer Investment Group
• F-Prime Capital
• Stellaris Venture Partners
• Cisco Investments
• Eight Roads Ventures
• Helion Ventures
Note:
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
The product has redefined the way companies onboard, train, and provide support to users.
Strategic Account Director (Eastern Region)
We are looking for a Strategic Account Director to join our team in the US Eastern region. This person will be focused on Strategic and Large Enterprise Accounts in the Eastern North American market.
While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Boston, MA.
The daily working hours for this role begin at 7am EST.
About the Role
• The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally.
• Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests
• Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success
• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
• The success of this role means working directly with CXO-level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America
What you get to do
• Prospect within assigned accounts to generate pipeline, create opportunities, and close deals
• Consistently deliver license and recurring service revenue targets in your assigned portfolio
• Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization
• Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers
• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
• Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role
• Proactively identify and resolve account success blockers that may arise
What you bring to the table
• Overall 6+ years of SaaS Enterprise Sales and / or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and / or IT for Software Applications managing a complex sales cycle and opening doors
• Value-based solution selling ability and understanding of ROI and cost / benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Excellent communication, negotiations, and strategic thinking skills
• Able to work independently and remotely from other members of your team
• Ability to travel as needed
You would be an excellent fit for our team if :
• You are a self-motivated, high performer who can work with minimal oversight to get the job done
• You're a positive team player who knows how to plan and lead an account
• You have a track record of success selling software and services to enterprises and quickly identifying how our solution fits into existing enterprise clients' internal and external strategies
• You're comfortable selling at a start-up company that is emerging in the market, and you are excited about putting your mark on something early
• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
• You are passionate about using your experience and expertise to inspire the team
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.6+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by
Perks / Benefits
• Uncapped Incentive plans
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-04-01 Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
The product has redefined the way companies onboard, train, and provide support to users.
Strategic Account Director (Eastern Region)
We are looking for a Strategic Account Director to join our team in the US Eastern region. This person will be focused on Strategic and Large Enterprise Accounts in the Eastern North American market.
While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Boston, MA.
The daily working hours for this role begin at 7am EST.
About the Role
• The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally.
• Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests
• Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success
• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
• The success of this role means working directly with CXO-level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America
What you get to do
• Prospect within assigned accounts to generate pipeline, create opportunities, and close deals
• Consistently deliver license and recurring service revenue targets in your assigned portfolio
• Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization
• Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers
• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
• Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role
• Proactively identify and resolve account success blockers that may arise
What you bring to the table
• Overall 6+ years of SaaS Enterprise Sales and / or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and / or IT for Software Applications managing a complex sales cycle and opening doors
• Value-based solution selling ability and understanding of ROI and cost / benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Excellent communication, negotiations, and strategic thinking skills
• Able to work independently and remotely from other members of your team
• Ability to travel as needed
You would be an excellent fit for our team if :
• You are a self-motivated, high performer who can work with minimal oversight to get the job done
• You're a positive team player who knows how to plan and lead an account
• You have a track record of success selling software and services to enterprises and quickly identifying how our solution fits into existing enterprise clients' internal and external strategies
• You're comfortable selling at a start-up company that is emerging in the market, and you are excited about putting your mark on something early
• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
• You are passionate about using your experience and expertise to inspire the team
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.6+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by
Perks / Benefits
• Uncapped Incentive plans
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-04-01 Show more details...
via Talent.com
posted_at: 2 days agoschedule_type: Full-time
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications and, subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications and, subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
The product has redefined the way companies onboard, train, and provide support to users.
Essential Responsibilities
In this role, you will be responsible for strategic customer advocacy marketing, retention, and cross-sell programs to drive adoption, loyalty, advocacy, and growth - and oversee the team (currently three) that runs the programs end-to-end, from ideation to execution.
This role reports to the Sr. Director of Customer Advocacy and Experience.
• Design, develop, execute, and measure creative communications, such as newsletters, surveys, campaign emails, nurture streams, webinars, etc.
• Execute marketing programs to achieve advocacy, retention, and growth targets
• Identify innovative strategies to drive advocates for customer case studies, sales opportunity velocity, brand campaigns, thought leadership programs, and more
• Pump up our third-party review (e.g., G2) program and consistently high volume and high-quality reviews
• Drive the roadmap, strategy, and execution of customer advocacy marketing programs that support communication, engagement, and adoption of new and existing product capabilities and feature launches, by engaging customers with personalized, targeted, and relevant marketing at every stage
• Design and implement a range of cross-selling efforts to ensure customers are aware of recent product innovation and add-on options to maximize lifetime value and customer satisfaction
• Measure the ROI and impact of customer advocacy marketing activities on customer retention, advocacy, and growth outcomes
• While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Chicago, IL
Basic Qualifications
• Bachelor's degree. Master's degree / MBA preferred.
• Minimum of 7-10+ years of B2B customer marketing experience, 5 in the software / SaaS industry
• Familiarity with customer advocacy platforms like Influitive and Crowdvocate, as well as marketing systems like Totango Campaigns to create effective tech touch programs
• Excellent public speaking, writing, and storytelling skills
• Strong program management, cross-functional collaboration, and leadership capabilities
• Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results
• Data-driven and creative, you employ creativity to try new things and are always learning and refining based on data and reporting
• Strategic thinker who can see the big picture and focused on measuring ROI through all customer marketing programs
• Ability to influence and drive program objectives across global, regional, and functional teams to achieve outcomes
• Adept at creatively engaging and motivating customers with out-of-the-box thinking and innovative programs
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by.
Perks / Benefits
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-03-31 Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications and, subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
The product has redefined the way companies onboard, train, and provide support to users.
Essential Responsibilities
In this role, you will be responsible for strategic customer advocacy marketing, retention, and cross-sell programs to drive adoption, loyalty, advocacy, and growth - and oversee the team (currently three) that runs the programs end-to-end, from ideation to execution.
This role reports to the Sr. Director of Customer Advocacy and Experience.
• Design, develop, execute, and measure creative communications, such as newsletters, surveys, campaign emails, nurture streams, webinars, etc.
• Execute marketing programs to achieve advocacy, retention, and growth targets
• Identify innovative strategies to drive advocates for customer case studies, sales opportunity velocity, brand campaigns, thought leadership programs, and more
• Pump up our third-party review (e.g., G2) program and consistently high volume and high-quality reviews
• Drive the roadmap, strategy, and execution of customer advocacy marketing programs that support communication, engagement, and adoption of new and existing product capabilities and feature launches, by engaging customers with personalized, targeted, and relevant marketing at every stage
• Design and implement a range of cross-selling efforts to ensure customers are aware of recent product innovation and add-on options to maximize lifetime value and customer satisfaction
• Measure the ROI and impact of customer advocacy marketing activities on customer retention, advocacy, and growth outcomes
• While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Chicago, IL
Basic Qualifications
• Bachelor's degree. Master's degree / MBA preferred.
• Minimum of 7-10+ years of B2B customer marketing experience, 5 in the software / SaaS industry
• Familiarity with customer advocacy platforms like Influitive and Crowdvocate, as well as marketing systems like Totango Campaigns to create effective tech touch programs
• Excellent public speaking, writing, and storytelling skills
• Strong program management, cross-functional collaboration, and leadership capabilities
• Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results
• Data-driven and creative, you employ creativity to try new things and are always learning and refining based on data and reporting
• Strategic thinker who can see the big picture and focused on measuring ROI through all customer marketing programs
• Ability to influence and drive program objectives across global, regional, and functional teams to achieve outcomes
• Adept at creatively engaging and motivating customers with out-of-the-box thinking and innovative programs
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by.
Perks / Benefits
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-03-31 Show more details...
via Talent.com
posted_at: 6 days agoschedule_type: Full-time
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training
Who we are
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
Whatfix is looking for a seasoned leader to become our Senior Director, Strategic Accounts (East US) and lead a team of Account Directors for the US Eastern region.
The position will contribute to setting the strategy and leading the execution of Whatfix's expansion in the customer base of Enterprise Large Enterprise Accounts covering the East region.
This position reports to the AVP of Sales, Strategic Accounts - East & West US.
About the Role
The Senior Director, Strategic Accounts (East US) is a team quota-carrying position. As a leader - you, along with a high-performing team (reporting to you), will lead our expansion strategy in a named set of existing Enterprise Accounts.
The regional leader will empower, set goals & strategy, hold the team accountable for quota attainment, and lead by example.
In addition, this strategic leader collaborates with the ADs in closing on new business in existing accounts - partnering on account calls, assisting in account health monitoring, and effectively maintaining strong account relationships.
This leader is a hands-on player, mentor, and coach; and, is an evangelist for the needs of the business.
While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Boston, MA.
The daily working hours for this role begin at 7am EST.
Responsibilities
• Manage, build & scale a world-class Account Management team based out of the East region
• Help drive pipeline & close business to grow overall revenue of Whatfix within assigned territory
• Coach ADs through the development of key Enterprise level sales skills, including forecasting & sales planning, prospecting within account base, complex deal negotiations, sales closures, and cross-functional support both internally & externally
• Learn by doing and directly own some prospecting activities, build pipeline, and drive some opportunities as the lead and hands-on player while managing your team
• Assesses sales pipeline, activity & forecasts to determine sales progress & areas for refinement / improvement
• Develop proven and new strategies with ADs to further penetrate Enterprise Accounts and reinforce processes and steps designed to deliver value at the enterprise scale
• Build and maintain CXO level relationships at key focus accounts
• Drive customer engagement and value realization of Whatfix through Executive Business Reviews
• Maintain proactive line of communication with other cross-functional leaders as well as senior leadership; includes developing and delivering accurate forecast and attainment details during weekly and other regular updates
• Responsible for performance management and growing the team headcount as needed
• Identifies & supports opportunities for training as well as career growth across the team
• Operates well in a fast-paced, dynamic environment without requiring supervision and can think creatively and independently to resolve conflict as well as solve problems
Qualifications
• 15+ years of work experience with 3+ years of proven experience in building & leading a successful enterprise sales / account management team at a SaaS or IT Services company
• 10+ years of experience selling software in a quota-carrying position within large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and / or IT for Software Applications, managing the complex sales cycles, and opening doors
• Track record of building, coaching, and enabling a rapidly growing team
• Value-based solution selling ability and understanding of ROI and cost / benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Experience structuring and executing Enterprise Level Agreements at Enterprises
• Excellent communication, negotiations, and strategic thinking skills
• Able to work remotely with other members of your team & supervise effectively
• Ability to travel domestically and internationally as needed (expect up to 30 to 40% travel)
• Intellectually curious-you ask open-ended questions and are genuinely interested in learning about your partner's and customer's needs
• Cross-cultural - you like working with many types of people across multiple geographies and languages
• You believe in what Whatfix is creating (a new category-Digital Adoption Platforms), and you understand how to build partnerships and solutions that support the long-term vision
You would be an excellent fit for our team if :
• You are a self-motivated, high-performing sales leader who works in hustle mode to get the job done
• You're comfortable selling at a start-up company emerging in the market, and you are excited about putting your mark on something early
• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
• You are passionate about using your experience and expertise to inspire the team
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by
Perks / Benefits
• Uncapped Incentive plans
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-03-27 Show more details...
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications...
We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.
Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application.
In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed.
Whatfix is looking for a seasoned leader to become our Senior Director, Strategic Accounts (East US) and lead a team of Account Directors for the US Eastern region.
The position will contribute to setting the strategy and leading the execution of Whatfix's expansion in the customer base of Enterprise Large Enterprise Accounts covering the East region.
This position reports to the AVP of Sales, Strategic Accounts - East & West US.
About the Role
The Senior Director, Strategic Accounts (East US) is a team quota-carrying position. As a leader - you, along with a high-performing team (reporting to you), will lead our expansion strategy in a named set of existing Enterprise Accounts.
The regional leader will empower, set goals & strategy, hold the team accountable for quota attainment, and lead by example.
In addition, this strategic leader collaborates with the ADs in closing on new business in existing accounts - partnering on account calls, assisting in account health monitoring, and effectively maintaining strong account relationships.
This leader is a hands-on player, mentor, and coach; and, is an evangelist for the needs of the business.
While this position is currently remote, there is a possibility of the role moving to be in-person in the future. Due to this, it is only open to candidates who are based in or near Boston, MA.
The daily working hours for this role begin at 7am EST.
Responsibilities
• Manage, build & scale a world-class Account Management team based out of the East region
• Help drive pipeline & close business to grow overall revenue of Whatfix within assigned territory
• Coach ADs through the development of key Enterprise level sales skills, including forecasting & sales planning, prospecting within account base, complex deal negotiations, sales closures, and cross-functional support both internally & externally
• Learn by doing and directly own some prospecting activities, build pipeline, and drive some opportunities as the lead and hands-on player while managing your team
• Assesses sales pipeline, activity & forecasts to determine sales progress & areas for refinement / improvement
• Develop proven and new strategies with ADs to further penetrate Enterprise Accounts and reinforce processes and steps designed to deliver value at the enterprise scale
• Build and maintain CXO level relationships at key focus accounts
• Drive customer engagement and value realization of Whatfix through Executive Business Reviews
• Maintain proactive line of communication with other cross-functional leaders as well as senior leadership; includes developing and delivering accurate forecast and attainment details during weekly and other regular updates
• Responsible for performance management and growing the team headcount as needed
• Identifies & supports opportunities for training as well as career growth across the team
• Operates well in a fast-paced, dynamic environment without requiring supervision and can think creatively and independently to resolve conflict as well as solve problems
Qualifications
• 15+ years of work experience with 3+ years of proven experience in building & leading a successful enterprise sales / account management team at a SaaS or IT Services company
• 10+ years of experience selling software in a quota-carrying position within large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and / or IT for Software Applications, managing the complex sales cycles, and opening doors
• Track record of building, coaching, and enabling a rapidly growing team
• Value-based solution selling ability and understanding of ROI and cost / benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Experience structuring and executing Enterprise Level Agreements at Enterprises
• Excellent communication, negotiations, and strategic thinking skills
• Able to work remotely with other members of your team & supervise effectively
• Ability to travel domestically and internationally as needed (expect up to 30 to 40% travel)
• Intellectually curious-you ask open-ended questions and are genuinely interested in learning about your partner's and customer's needs
• Cross-cultural - you like working with many types of people across multiple geographies and languages
• You believe in what Whatfix is creating (a new category-Digital Adoption Platforms), and you understand how to build partnerships and solutions that support the long-term vision
You would be an excellent fit for our team if :
• You are a self-motivated, high-performing sales leader who works in hustle mode to get the job done
• You're comfortable selling at a start-up company emerging in the market, and you are excited about putting your mark on something early
• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
• You are passionate about using your experience and expertise to inspire the team
What sets us apart from the rest
• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
Hustle Mode ON" is something we live by
Perks / Benefits
• Uncapped Incentive plans
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave-12 weeks!
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Last updated : 2023-03-27 Show more details...
via Chicago, IL - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
The position will be responsible for setting the strategy and leading the execution for Whatfix's expansion in the customer base of Enterprise Accounts covering the Central region. This position reports to the Vice President Sales, Strategic Accounts. Who are we? Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on software Applications. We provide a SaaS platform
The position will be responsible for setting the strategy and leading the execution for Whatfix's expansion in the customer base of Enterprise Accounts covering the Central region. This position reports to the Vice President Sales, Strategic Accounts. Who are we? Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on software Applications. We provide a SaaS platform that accelerates employees' learning of new applications by teaching them in the application, in a guided manner. Subsequently, the platform also provides support for these applications, again within the application, in a guided manner. The product helps accelerate product adoption and redefine the way companies onboard, train, and provide support to users. Over 100 Fortune 1000 enterprises worldwide trust Whatfix to reduce the time-to-value of business applications and improve users productivity and performance. We are looking for... exceptionally talented and motivated individuals to help us build the world's best software at scale for thousands of clients. Join us as we reinvent the product adoption cycle. What sets us apart from the rest? $140million in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco With revenue doubling almost every year,, we have been recognized by SaaS Mag as the 17th fastest-growing SaaS company worldwide and 2nd fastest in India Our most recent quarters had exponential sales growth - Q1 '21 had 2.4x the sales from Q1 '20 and Q2 '21 had 2.6x the sales from Q2 '20 Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space Customer rating of 4.7
on platforms like G2 Crowd & Gartner Peer Insights
Salary Range:
$250K -- $500K+
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
on platforms like G2 Crowd & Gartner Peer Insights
Salary Range:
$250K -- $500K+
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via San Jose, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Who are we? Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide enterprises (Mostly Fortune 10s to Global 10,000 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed.
Who are we? Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide enterprises (Mostly Fortune 10s to Global 10,000 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. What sets us apart from the rest? With over 135
of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 fastest growing B2B tech companies in San Jose alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. Our... last year growth highlights was covered by several Media firms - Link here We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights . The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital Stellaris Cisco Eight Roads Helion Ventures Hustle Mode ON is something we live by. We're looking for exceptionally talented and motivated individuals to help us build the world's best software at scale for thousands of clients. You'll be teaming up with engineers, product managers, and salespeople from a diverse set of backgrounds who are challenging every assumption about software development. Our Sales mentality is simple, match the prospect's needs with the product value. Join us as we reinvent the product adoption wheel. We are looking for a Director of Sales for managing the North America New Business with proven leadership skills, a successful sales track record, and a solid business acumen to join our Global Sales Organization. The position will play a key role in leading a team of Account Executives, coaching/training and assisting them in creating a funnel. What you'll do:
Coach, mentor and motivate your team of Account Executives on the sales process and quota achievement while being hands-on as well Consistently monitoring the sales activity of the team and tracking the results Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures Establish account relationships with key decision-makers when necessary to drive deals forward Reporting on sales activity, productivity and forecasting to senior sales management Own and achieve sales targets for new business sales in the Mid/Enterprise market segment in North America Build and maintain strong, long-lasting customer relationships Be strategic and bring ideas to the table on how Whatfix can add more GTM to the existing mix You have:
12
years of software sales experience in an individual contributor role, including 5
years of sales management experience Strong people manager with a proven record of sales success in a similar B2B/business software application environment and have sold globally Successful track record of consistently hitting quota in a high-volume Enterprise sales environment Experience managing and executing in a pre-defined sales model Experience with a CRM solution (like Salesforce.com) and other Sales stack tools like Outreach, Gong/Chorus, etc. Strong presentation/demonstration skills, communication, and written skills Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment. What You'll Get:
Chance to work directly with the Whatfix Sales leadership Deep knowledge of selling a SaaS B2B product in a category-defining company Exposure to C-suite professionals from some of the top SaaS companies in the industry Chance to lead a growing team that contributes about 65-70% of the total company's revenue today Full-stack learning of Sales tools Your success is directly proportional to the responsibility you will hold. Perks / Benefits Uncapped incentives and bonus plan Scope to Represent Whatfix at events like Dreamforce, SAP Sapphire, SaaStr and several other marquee events Unlimited PTO policy Medical, Dental, and Vision coverage 401 K Plan
Salary Range:
$250K -- $500K+
Minimum Qualification
Account Management, Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 fastest growing B2B tech companies in San Jose alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. Our... last year growth highlights was covered by several Media firms - Link here We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights . The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital Stellaris Cisco Eight Roads Helion Ventures Hustle Mode ON is something we live by. We're looking for exceptionally talented and motivated individuals to help us build the world's best software at scale for thousands of clients. You'll be teaming up with engineers, product managers, and salespeople from a diverse set of backgrounds who are challenging every assumption about software development. Our Sales mentality is simple, match the prospect's needs with the product value. Join us as we reinvent the product adoption wheel. We are looking for a Director of Sales for managing the North America New Business with proven leadership skills, a successful sales track record, and a solid business acumen to join our Global Sales Organization. The position will play a key role in leading a team of Account Executives, coaching/training and assisting them in creating a funnel. What you'll do:
Coach, mentor and motivate your team of Account Executives on the sales process and quota achievement while being hands-on as well Consistently monitoring the sales activity of the team and tracking the results Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures Establish account relationships with key decision-makers when necessary to drive deals forward Reporting on sales activity, productivity and forecasting to senior sales management Own and achieve sales targets for new business sales in the Mid/Enterprise market segment in North America Build and maintain strong, long-lasting customer relationships Be strategic and bring ideas to the table on how Whatfix can add more GTM to the existing mix You have:
12
years of software sales experience in an individual contributor role, including 5
years of sales management experience Strong people manager with a proven record of sales success in a similar B2B/business software application environment and have sold globally Successful track record of consistently hitting quota in a high-volume Enterprise sales environment Experience managing and executing in a pre-defined sales model Experience with a CRM solution (like Salesforce.com) and other Sales stack tools like Outreach, Gong/Chorus, etc. Strong presentation/demonstration skills, communication, and written skills Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment. What You'll Get:
Chance to work directly with the Whatfix Sales leadership Deep knowledge of selling a SaaS B2B product in a category-defining company Exposure to C-suite professionals from some of the top SaaS companies in the industry Chance to lead a growing team that contributes about 65-70% of the total company's revenue today Full-stack learning of Sales tools Your success is directly proportional to the responsibility you will hold. Perks / Benefits Uncapped incentives and bonus plan Scope to Represent Whatfix at events like Dreamforce, SAP Sapphire, SaaStr and several other marquee events Unlimited PTO policy Medical, Dental, and Vision coverage 401 K Plan
Salary Range:
$250K -- $500K+
Minimum Qualification
Account Management, Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via San Jose, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employees learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned classroom trainings. We take application training into the product,
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employees learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned classroom trainings. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. What sets us apart from the rest? With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe... PayPal, and Cisco With YoY revenue growth of over 60% (despite COVID!), we have been recognized by SaaS Mag as the 17th fastest-growing SaaS company worldwide and 2nd fastest in India Our most recent quarter, Q1 2021 had 2.4x the sales from the same quarter in 2020 Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space Customer rating of 4.7
on platforms like G2 Crowd & Gartner Peer Insights Hustle Mode ON is something we live by. We are looking for a Strategic Account Director - Cisco to join our team in the US West. This person will be focused on Cisco Systems in the North American market, as well as 1-2 other Fortune 1000 accounts. About the Role The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within Cisco Systems, a strategic account in North America and Globally. This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within Cisco and subsidiaries, creating opportunities within this account, and driving these opportunities to closure Build strong relationships within Cisco with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within the Cisco Systems account and ecosystem, will be crucial to your success You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts You will have documented experience working with selling to Cisco and working with the Cisco ecosystem and bring extensive knowledge of Cisco business practices, products, and operations The success of this role means working directly with Cisco to build relationships and generating new opportunities within this account headquartered in North America Responsibilities Prospect within Cisco and other assigned accounts to generate pipeline, create opportunities, and close deals Consistently deliver license and recurring service revenue targets in your assigned portfolio Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role Proactively identify and resolve account success blockers that may arise Qualifications 5
years of documented experience selling software and services to Cisco Systems in a professional role working for an IT services major or Leading SaaS provider. Candidates without selling experience to Cisco will not be considered and need not apply. Overall 6
years of SaaS Enterprise Sales and/or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing complex sales cycle and opening doors Value-based solution selling ability and understanding of ROI and cost/benefit analysis Consistent track record of over achievement, exceeding quota, and high performance Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer Excellent communication, negotiations, and strategic thinking skills Able to work independently and remotely from other members of your team Ability to travel internationally as needed. Expect up to 25 to 30% International Travel
Salary Range:
$200K -- $250K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
on platforms like G2 Crowd & Gartner Peer Insights Hustle Mode ON is something we live by. We are looking for a Strategic Account Director - Cisco to join our team in the US West. This person will be focused on Cisco Systems in the North American market, as well as 1-2 other Fortune 1000 accounts. About the Role The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within Cisco Systems, a strategic account in North America and Globally. This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within Cisco and subsidiaries, creating opportunities within this account, and driving these opportunities to closure Build strong relationships within Cisco with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within the Cisco Systems account and ecosystem, will be crucial to your success You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts You will have documented experience working with selling to Cisco and working with the Cisco ecosystem and bring extensive knowledge of Cisco business practices, products, and operations The success of this role means working directly with Cisco to build relationships and generating new opportunities within this account headquartered in North America Responsibilities Prospect within Cisco and other assigned accounts to generate pipeline, create opportunities, and close deals Consistently deliver license and recurring service revenue targets in your assigned portfolio Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role Proactively identify and resolve account success blockers that may arise Qualifications 5
years of documented experience selling software and services to Cisco Systems in a professional role working for an IT services major or Leading SaaS provider. Candidates without selling experience to Cisco will not be considered and need not apply. Overall 6
years of SaaS Enterprise Sales and/or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing complex sales cycle and opening doors Value-based solution selling ability and understanding of ROI and cost/benefit analysis Consistent track record of over achievement, exceeding quota, and high performance Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer Excellent communication, negotiations, and strategic thinking skills Able to work independently and remotely from other members of your team Ability to travel internationally as needed. Expect up to 25 to 30% International Travel
Salary Range:
$200K -- $250K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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