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Most recent job postings at Wolters Kluwer
via Recruit.net
posted_at: 1 day agoschedule_type: Full-time
This position is a US-Based, 100% Remote position.
Wolters Kluwer (http://www.wolterskluwer.com/) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently... deliver results to their clients, and succeed in an ever
This position is a US-Based, 100% Remote position.
Wolters Kluwer (http://www.wolterskluwer.com/) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently... deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.
CT Corporation
Within Wolters Kluwer, CT Corporation (https://ct.wolterskluwer.com/) contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
Job Description Summary
Provides customers and sales reps with technical product advice and demo support during pre-sales discussions. Should be able to solve complex sales support problems. Answers prospects and salespeople’s detailed product questions. Prepares and performs detailed product demonstrations and product prototypes for prospects. May provide installation support and post-sales consulting. Operates under minimal supervision, with wide latitude for independent action.
Responsible for providing support to the sales representatives with a variety of tasks such as account maintenance, invoicing, creating customer facing reports and customized training on CT’s website and SOP Hub. This position works with limited supervision where no instructions are given for routine work and general supervision is given for new lines of work or special assignments.
Essential Duties/Responsibilities
+ Creates and maintains a wide variety of ongoing documentation and reports to enhance the customer experience and support potential sales opportunities and retention.
+ Maintains confidentiality of top-level confidential and proprietary information.
+ Establishes strong working relationships with team members, departments, and customers to understand needs, communicate mutual expectations, conveys confidence, monitors satisfaction, and stays informed about issues, resolutions, and progress.
+ Provides tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers.
+ Documents processes with accurate, user-friendly content to support the needs of customers with customer-facing deliverables in a variety of formats and media.
+ Resource to the Senior Field Sales Executive and the customer in addressing and resolving billing issues, invoicing questions, XSOP invoicing, quarterly invoicing, review of annual customer representation invoicing for accuracy, prepare and send monthly invoicing statements
+ Supports and follows up on collections efforts
+ Research unapplied funds, submit CART requests and work closely with AP to apply or refund as necessary
+ Manage account maintenance including handling complex delivery instruction changes and viewing rights
+ Creating customer facing reports including, but not limited to SOP, utilization of CT services
+ Obtains customer CORE audits and reformats for customer on an annual basis
+ Obtains Company Book for Sales and Customer as needed
+ Supports customer delivery instruction maintenance
+ Completes customer training on customer tools (i.e. CTAdvantage, SOP Hub)
+ Uses CT systems, tools and resources (ARROW, JDE, Salesforce.com, Tableau, ctadvantage.com, SOP Hub, BL Hub) to input data, update information, generate reports and complete work.
Other Duties
Performs other duties as requested by Supervisor.
Job Qualifications
Education
Minimum: High school diploma OR, equivalent.
Preferred: Minimum 2-year post-secondary education such as an Associate degree in communications, or equivalent related work experience.
Experience
Minimum Experience: 3+ years of related experience, OR equivalent.
Preferred:
+ Prior experience in sales and/or customer service
+ Prior experience with SalesForce.com.
Tools:
+ Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Access Database)
+ Sales Management Software.
Other Knowledge, Skills, Abilities or Certifications:
Preferred:
+ Demonstrates the highest levels of integrity, honesty and confidentiality.
+ Strong customer focus—dedicated to meeting the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers.
+ Strong planning skills—can accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results.
+ Exercises initiative and utilizes good business judgment and strong planning skills in prioritizing items for attention and action with minimal day-to-day supervision.
+ Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers.
+ Strong analytical and creative problem-solving skills.
+ Adaptable to dynamic and changing environment.
+ The ability to “wow” her/his teammates and customers and to act as a model for initiative to others by consistently pushing the performance envelope.
Travel Requirements
+ Minimal travel required, if any.
\#LI-Remote
Compensation:
Target salary range CA, CT, CO, NY, WA:: $90,700-$126,850
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Show more details...
Wolters Kluwer (http://www.wolterskluwer.com/) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently... deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.
CT Corporation
Within Wolters Kluwer, CT Corporation (https://ct.wolterskluwer.com/) contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
Job Description Summary
Provides customers and sales reps with technical product advice and demo support during pre-sales discussions. Should be able to solve complex sales support problems. Answers prospects and salespeople’s detailed product questions. Prepares and performs detailed product demonstrations and product prototypes for prospects. May provide installation support and post-sales consulting. Operates under minimal supervision, with wide latitude for independent action.
Responsible for providing support to the sales representatives with a variety of tasks such as account maintenance, invoicing, creating customer facing reports and customized training on CT’s website and SOP Hub. This position works with limited supervision where no instructions are given for routine work and general supervision is given for new lines of work or special assignments.
Essential Duties/Responsibilities
+ Creates and maintains a wide variety of ongoing documentation and reports to enhance the customer experience and support potential sales opportunities and retention.
+ Maintains confidentiality of top-level confidential and proprietary information.
+ Establishes strong working relationships with team members, departments, and customers to understand needs, communicate mutual expectations, conveys confidence, monitors satisfaction, and stays informed about issues, resolutions, and progress.
+ Provides tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers.
+ Documents processes with accurate, user-friendly content to support the needs of customers with customer-facing deliverables in a variety of formats and media.
+ Resource to the Senior Field Sales Executive and the customer in addressing and resolving billing issues, invoicing questions, XSOP invoicing, quarterly invoicing, review of annual customer representation invoicing for accuracy, prepare and send monthly invoicing statements
+ Supports and follows up on collections efforts
+ Research unapplied funds, submit CART requests and work closely with AP to apply or refund as necessary
+ Manage account maintenance including handling complex delivery instruction changes and viewing rights
+ Creating customer facing reports including, but not limited to SOP, utilization of CT services
+ Obtains customer CORE audits and reformats for customer on an annual basis
+ Obtains Company Book for Sales and Customer as needed
+ Supports customer delivery instruction maintenance
+ Completes customer training on customer tools (i.e. CTAdvantage, SOP Hub)
+ Uses CT systems, tools and resources (ARROW, JDE, Salesforce.com, Tableau, ctadvantage.com, SOP Hub, BL Hub) to input data, update information, generate reports and complete work.
Other Duties
Performs other duties as requested by Supervisor.
Job Qualifications
Education
Minimum: High school diploma OR, equivalent.
Preferred: Minimum 2-year post-secondary education such as an Associate degree in communications, or equivalent related work experience.
Experience
Minimum Experience: 3+ years of related experience, OR equivalent.
Preferred:
+ Prior experience in sales and/or customer service
+ Prior experience with SalesForce.com.
Tools:
+ Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Access Database)
+ Sales Management Software.
Other Knowledge, Skills, Abilities or Certifications:
Preferred:
+ Demonstrates the highest levels of integrity, honesty and confidentiality.
+ Strong customer focus—dedicated to meeting the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers.
+ Strong planning skills—can accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results.
+ Exercises initiative and utilizes good business judgment and strong planning skills in prioritizing items for attention and action with minimal day-to-day supervision.
+ Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers.
+ Strong analytical and creative problem-solving skills.
+ Adaptable to dynamic and changing environment.
+ The ability to “wow” her/his teammates and customers and to act as a model for initiative to others by consistently pushing the performance envelope.
Travel Requirements
+ Minimal travel required, if any.
\#LI-Remote
Compensation:
Target salary range CA, CT, CO, NY, WA:: $90,700-$126,850
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Show more details...
via Salary.com
posted_at: 4 days agoschedule_type: Part-time
Requires basic technical knowledge of theories, principles and concepts within software test automation. and is familiar with testing tools. Works under instruction, guidance and direction from more senior team members. Is able to write automation scripts using existing framework/tools and performs structured work assignments. Applies general knowledge of business and industry through education... or experience. Responsible for output in the area
Requires basic technical knowledge of theories, principles and concepts within software test automation. and is familiar with testing tools. Works under instruction, guidance and direction from more senior team members. Is able to write automation scripts using existing framework/tools and performs structured work assignments. Applies general knowledge of business and industry through education... or experience. Responsible for output in the area of testing to appropriate time and quality targets and needs to follow agile scrum processes as specified by the team. Plans and prioritizes own work, and meets agreed timescales. About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
Show more details...
via JobLeads
posted_at: 2 days agoschedule_type: Full-time
Marketing Associate Director - Value Insights Program page is loaded Marketing Associate Director - Value Insights Program
Apply locations USA - Waltham, MA USA-MI-Work from Home USA-MD-Work from Home USA-MA-Work from Home USA-IL-Work from Home time type Full time posted on Posted 4 Days Ago job requisition id R0034400
...
R0034400
Marketing Associate Director, Value Insights Program
Waltham, MA or Remote in the U.S.
The Marketing Associate Director
Marketing Associate Director - Value Insights Program page is loaded Marketing Associate Director - Value Insights Program
Apply locations USA - Waltham, MA USA-MI-Work from Home USA-MD-Work from Home USA-MA-Work from Home USA-IL-Work from Home time type Full time posted on Posted 4 Days Ago job requisition id R0034400
...
R0034400
Marketing Associate Director, Value Insights Program
Waltham, MA or Remote in the U.S.
The Marketing Associate Director – Value Insights Program, is responsible for developing a global program grounded in audience insights that communicate the value and perspective of Clinical Effectiveness (CE), part of Wolters Kluwer Health.
As a market leader in Clinical Decision Support, the CE portfolio is well known and respected across multiple market segments. In support of this market leading position, this role will define Value Insights across multiple buying segments—to tie the value and impact of our solutions more tightly to market trends and pain points of our buyers.
This role will guide the creation of content and messaging programs, and includes development and program execution through influencers, 3rd party organization, and relevant industry groups. This role will also work closely with the press and analyst relations lead to ensure consistency of market value message and impact. Reporting to the Global Audience Marketing Director, this senior leader will have a deep understanding of the CE strategy, portfolio solutions, audience messaging, with a focus on non-clinical buyers. This role will implement the Value Insights Program to increase brand impact and value perception of CE Solutions, supporting customer engagement and growth goals.
This role will manage a cohesive approach of executing this strategy through key channels and adopting best practices by establishing a methodology based on learning, data, and insights. Core to the program and strategy is capturing and conveying CE’s voice, and storytelling around key audience care-abouts, and leveraging the customer voice where relevant. In this capacity, this role will work closely with the customer experience and field sales teams.
This role will unify market value messaging programs into a global measurable framework for CE, including establishing a KPI’s, and a process of management and communication across teams in Provider, Commercial, and International segments. In this capacity, this role will work closely with executive leadership and GTM teams, including product, editorial, and engineering, and be instrumental in collaborating with the Wolters Kluwer Health communications team.
ESSENTIAL DUTIES & RESPONSIBILITIES
As a key Programs leader in CE marketing, this role will work closely with the content team, revenue marketing, digital experience, and partner with product marketing to ensure cohesion in market messaging. Duties and responsibilities include:
• Develop the CE global value insights program, and coordinate execution across CE and Health teams.
• Be deeply aware of and trained on CE’s buying journey and audience key messaging framework across segments, with focus on non-clinical buyers.
• Create, manage, and measure strategic content campaigns.
• Manage channel activation of value content programs.
• Utilize communication programs, partners, and customer stories to support CE’s value message and reputation.
• Build a global process of management to coordinate program across market segment teams.
• Define and manage program KPI’s.
• Work in tight collaboration with the Wolters Kluwer Health team to contribute to Health’s communication programs with CE messages, proof points, and content.
• Manage program resources, budget and operations.
• Partner with third parties and agencies to research and adapt trends and insights.
Other Duties:
• Anticipates business and industry issues and recommends key inputs to CE’s three-year plan.
• Communicates complex ideas (internally and externally) and drives adoption of different points of view grounded in data.
• Manage and monitor program and campaign performance against scorecards and KPIs, and recommend optimization.
• Performs other duties as assigned.
QUALIFICATIONS
Education: Bachelor’s degree or equivalent experience required.
Required Experience:
• Minimum of 10 years of broad marketing experience, with a history of addressing the needs of a large multi-product portfolio that serves the needs of multiple customer personas via content creation.
• Minimum of 5 years of experience in healthcare/healthcare IT preferred.
• Strong analytical skills, research orientation, and experience transforming a vision into an operational plan.
• Experience developing global campaigns and executing through a multi-regional model.
• Exposure to account-based marketing and digital marketing capabilities.
Preferred Experience, Knowledge and Abilities:
• Excellent communicator and writer with an easy ability to transform ideas and innovations into compelling, impactful audience messages that grab the attention of our markets.
• A collaborative leader that can draw teams together toward common goals and ambitions.
• Ability to prioritize among many competing alternatives and plans, balance internal function needs with business priorities.
• Demonstrated ability to achieve results working cross-functionally with sales, marketing and product teams.
• Proven success driving marketing strategies and plans.
• Team management experience a plus.
Other Knowledge, Skills, Abilities or Certifications:
• Presence – Executive presence, working effectively with senior leadership at Wolters Kluwer, but able to roll up his/her sleeves and work effectively with all levels of the organization
• Strategic Focus – The ability to see the whole picture and implement the changes today that will lead to the integrated, efficient organization desired in the future
• Commitment – A trusted partner to global Sales Leaders, Product leadership and Editorial teams
• Communication – The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences. Everyday skills that allow for open and honest communication across the team and organization. Articulate with the ability to generate enthusiasm within the organization
• Business Acumen – Ability to perform with insight, acuteness and intelligence; a builder with a hands-on management style and a high sense of urgency
• Outstanding Work Ethic and Passion – A person with the highest moral and ethical standards, who can be relied upon to always act in the best long-term interests of the company. A personality that embraces and is excited by a challenge
• Strong interpersonal skills – Must be able to lead a multi-disciplinary group that is geographically distributed and newly forming
• Time management – Strong time management and prioritizing skills with the flexibility to recalibrate quickly according to changing requirements
Travel: Up to 20% travel
Work is typical of a normal office environment. As the business is global, sometimes calls/meetings will take place outside of typical local office hours.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Similar Jobs (2)
Marketing Manager - Go-to-Market Enablement Programs
locations 9 Locations time type Full time posted on Posted 14 Days Ago Marketing Manager -Digital Programs (Remote)
locations 26 Locations time type Full time posted on Posted 10 Days Ago About Us
Wolters Kluwer (AEX: WKL) is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through four divisions: Health; Tax & Accounting; Governance, Risk & Compliance; and Legal & Regulatory. The Company is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world.
The Power of Purpose
0:00 / 1:32
Wolters Kluwer reported 2021 annual revenues of €4.8 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , and LinkedIn .
Equal Opportunity Employer
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
GDPR
Careers Privacy & Cookies
Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page Show more details...
Apply locations USA - Waltham, MA USA-MI-Work from Home USA-MD-Work from Home USA-MA-Work from Home USA-IL-Work from Home time type Full time posted on Posted 4 Days Ago job requisition id R0034400
...
R0034400
Marketing Associate Director, Value Insights Program
Waltham, MA or Remote in the U.S.
The Marketing Associate Director – Value Insights Program, is responsible for developing a global program grounded in audience insights that communicate the value and perspective of Clinical Effectiveness (CE), part of Wolters Kluwer Health.
As a market leader in Clinical Decision Support, the CE portfolio is well known and respected across multiple market segments. In support of this market leading position, this role will define Value Insights across multiple buying segments—to tie the value and impact of our solutions more tightly to market trends and pain points of our buyers.
This role will guide the creation of content and messaging programs, and includes development and program execution through influencers, 3rd party organization, and relevant industry groups. This role will also work closely with the press and analyst relations lead to ensure consistency of market value message and impact. Reporting to the Global Audience Marketing Director, this senior leader will have a deep understanding of the CE strategy, portfolio solutions, audience messaging, with a focus on non-clinical buyers. This role will implement the Value Insights Program to increase brand impact and value perception of CE Solutions, supporting customer engagement and growth goals.
This role will manage a cohesive approach of executing this strategy through key channels and adopting best practices by establishing a methodology based on learning, data, and insights. Core to the program and strategy is capturing and conveying CE’s voice, and storytelling around key audience care-abouts, and leveraging the customer voice where relevant. In this capacity, this role will work closely with the customer experience and field sales teams.
This role will unify market value messaging programs into a global measurable framework for CE, including establishing a KPI’s, and a process of management and communication across teams in Provider, Commercial, and International segments. In this capacity, this role will work closely with executive leadership and GTM teams, including product, editorial, and engineering, and be instrumental in collaborating with the Wolters Kluwer Health communications team.
ESSENTIAL DUTIES & RESPONSIBILITIES
As a key Programs leader in CE marketing, this role will work closely with the content team, revenue marketing, digital experience, and partner with product marketing to ensure cohesion in market messaging. Duties and responsibilities include:
• Develop the CE global value insights program, and coordinate execution across CE and Health teams.
• Be deeply aware of and trained on CE’s buying journey and audience key messaging framework across segments, with focus on non-clinical buyers.
• Create, manage, and measure strategic content campaigns.
• Manage channel activation of value content programs.
• Utilize communication programs, partners, and customer stories to support CE’s value message and reputation.
• Build a global process of management to coordinate program across market segment teams.
• Define and manage program KPI’s.
• Work in tight collaboration with the Wolters Kluwer Health team to contribute to Health’s communication programs with CE messages, proof points, and content.
• Manage program resources, budget and operations.
• Partner with third parties and agencies to research and adapt trends and insights.
Other Duties:
• Anticipates business and industry issues and recommends key inputs to CE’s three-year plan.
• Communicates complex ideas (internally and externally) and drives adoption of different points of view grounded in data.
• Manage and monitor program and campaign performance against scorecards and KPIs, and recommend optimization.
• Performs other duties as assigned.
QUALIFICATIONS
Education: Bachelor’s degree or equivalent experience required.
Required Experience:
• Minimum of 10 years of broad marketing experience, with a history of addressing the needs of a large multi-product portfolio that serves the needs of multiple customer personas via content creation.
• Minimum of 5 years of experience in healthcare/healthcare IT preferred.
• Strong analytical skills, research orientation, and experience transforming a vision into an operational plan.
• Experience developing global campaigns and executing through a multi-regional model.
• Exposure to account-based marketing and digital marketing capabilities.
Preferred Experience, Knowledge and Abilities:
• Excellent communicator and writer with an easy ability to transform ideas and innovations into compelling, impactful audience messages that grab the attention of our markets.
• A collaborative leader that can draw teams together toward common goals and ambitions.
• Ability to prioritize among many competing alternatives and plans, balance internal function needs with business priorities.
• Demonstrated ability to achieve results working cross-functionally with sales, marketing and product teams.
• Proven success driving marketing strategies and plans.
• Team management experience a plus.
Other Knowledge, Skills, Abilities or Certifications:
• Presence – Executive presence, working effectively with senior leadership at Wolters Kluwer, but able to roll up his/her sleeves and work effectively with all levels of the organization
• Strategic Focus – The ability to see the whole picture and implement the changes today that will lead to the integrated, efficient organization desired in the future
• Commitment – A trusted partner to global Sales Leaders, Product leadership and Editorial teams
• Communication – The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences. Everyday skills that allow for open and honest communication across the team and organization. Articulate with the ability to generate enthusiasm within the organization
• Business Acumen – Ability to perform with insight, acuteness and intelligence; a builder with a hands-on management style and a high sense of urgency
• Outstanding Work Ethic and Passion – A person with the highest moral and ethical standards, who can be relied upon to always act in the best long-term interests of the company. A personality that embraces and is excited by a challenge
• Strong interpersonal skills – Must be able to lead a multi-disciplinary group that is geographically distributed and newly forming
• Time management – Strong time management and prioritizing skills with the flexibility to recalibrate quickly according to changing requirements
Travel: Up to 20% travel
Work is typical of a normal office environment. As the business is global, sometimes calls/meetings will take place outside of typical local office hours.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Similar Jobs (2)
Marketing Manager - Go-to-Market Enablement Programs
locations 9 Locations time type Full time posted on Posted 14 Days Ago Marketing Manager -Digital Programs (Remote)
locations 26 Locations time type Full time posted on Posted 10 Days Ago About Us
Wolters Kluwer (AEX: WKL) is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through four divisions: Health; Tax & Accounting; Governance, Risk & Compliance; and Legal & Regulatory. The Company is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world.
The Power of Purpose
0:00 / 1:32
Wolters Kluwer reported 2021 annual revenues of €4.8 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , and LinkedIn .
Equal Opportunity Employer
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
GDPR
Careers Privacy & Cookies
Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page Show more details...
via CareerBuilder
posted_at: 3 days agoschedule_type: Full-time
Do you want to use your skills and talent to make a meaningful impact on healthcare? Wolters Kluwer Health is a fast-growing and innovation-driven healthcare information technology organization working on the front lines of clinical care. Our talented team of clinicians, technologists, and product visionaries collaborate to provide advanced solutions that tackle some of the most challenging... problems in our healthcare system.
This is an exciting
Do you want to use your skills and talent to make a meaningful impact on healthcare? Wolters Kluwer Health is a fast-growing and innovation-driven healthcare information technology organization working on the front lines of clinical care. Our talented team of clinicians, technologists, and product visionaries collaborate to provide advanced solutions that tackle some of the most challenging... problems in our healthcare system.
This is an exciting opportunity to join our team in the role of Test Architect . Reporting to the Manager of Product Software Engineering, you will play a significant role in our test strategy across our high-performance web and mobile applications for the UpToDate and Lexicomp product lines. The Test Architect will be responsible for developing a deep understanding of our products and technology to provide technical leadership for our quality practices. This will be a highly collaborative role with the product development teams, the business, and our content team. Your work will have a direct impact on our ability to deliver high quality software to clinicians and other users worldwide.
Essential Duties and Responsibilities
• Design test strategies to enable test automation engineers to be highly effective and efficient.
• Drive improvements in our current processes and practices, considering the latest test strategies, test frameworks, and tools.
• Partner with our Quality Center of Excellence to enhance our test automation tools to support product development, including integration in the build and deploy pipeline.
• An excellent collaborator who will work closely across numerous cross-functional teams to ensure quality is an integral part of the development cycle from design through post-deployment.
• Support the high performance and stability of our test and production environments.
• Follow and improve best-practices and standards for testing microservices, web applications and mobile applications.
Other Duties
• Performs other duties as assigned by supervisor.
Interpersonal & Technical Skills
• Technologist – Knowledge and interest in the latest test automation, and data management trends with the ability to rapidly learn and apply new skills and tools.
• Collaborative – Works closely with team members and stakeholders to understand needs, gain perspective, and collectively deliver solutions with a shared purpose.
• Enthusiastic – must be high-energy and a passionate advocate for quickly delivering value.
• Adaptive and Inclusive – works with team members to understand pain points and adjust standards, tools, and best practices accordingly.
• Creativity, initiative, and flexibility – tempered by pragmatism, patience, and attention to detail.
• Honest, humble, friendly, and collegial, with a sense of humor.
• Creative problem-solver – Ability to look at solutions in creative and unconventional ways
• Commitment to continuous improvement.
• Accountable – must embody a keen sense of responsibility for the timely completion of tasks, as well as the responsibility to ensure a shared understanding of shared tasks.
• Communicative and social – excellent interpersonal and group facilitation skills, including the ability to work with diverse stakeholders and personality types.
Required Experience
• Bachelor’s in computer science or related field.
• 7+ years of testing experience
• 2+ years of test automation experience
Preferred Experience
• Experience with various testing technologies, for example: Web Driver, Selenium, Protractor, Browserstack, or other testing frameworks
• Knowledge of test development best practices, patterns, and principles.
• Experience working on distributed teams.
• Experience with OOP programming and JavaScript development, a plus
• Experience with SQL, a plus
• Experience with Azure or other Cloud Provider, a plus
Travel Requirements
0-10%
Physical Demands
Normal office environment
About Wolters Kluwer
Founded in 1836, Wolters Kluwer (www.wolterskluwer.com) is a market-leading, global information services company focused on professionals in the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. It enables legal, tax, finance and healthcare professionals to be more efficient and effective by providing information, software and services that deliver vital insights, intelligent tools, and the guidance of subject matter experts.
Headquartered in Alphen aan den Rijn, the Netherlands, Wolters Kluwer is organized around four customer facing global divisions: Legal and Regulatory, Tax and Accounting, Financial and Compliance Services, and Health. The company employs nearly 19,000 professionals around the world and supports customers in more than 150 countries. Wolters Kluwer has operations in 40 plus countries across Europe, North America, Asia Pacific and Latin America.
Equal Employment Opportunity
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Compensation:
Target salary range CA, CT, CO, NY, WA:: $114,100-$159,900
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Show more details...
This is an exciting opportunity to join our team in the role of Test Architect . Reporting to the Manager of Product Software Engineering, you will play a significant role in our test strategy across our high-performance web and mobile applications for the UpToDate and Lexicomp product lines. The Test Architect will be responsible for developing a deep understanding of our products and technology to provide technical leadership for our quality practices. This will be a highly collaborative role with the product development teams, the business, and our content team. Your work will have a direct impact on our ability to deliver high quality software to clinicians and other users worldwide.
Essential Duties and Responsibilities
• Design test strategies to enable test automation engineers to be highly effective and efficient.
• Drive improvements in our current processes and practices, considering the latest test strategies, test frameworks, and tools.
• Partner with our Quality Center of Excellence to enhance our test automation tools to support product development, including integration in the build and deploy pipeline.
• An excellent collaborator who will work closely across numerous cross-functional teams to ensure quality is an integral part of the development cycle from design through post-deployment.
• Support the high performance and stability of our test and production environments.
• Follow and improve best-practices and standards for testing microservices, web applications and mobile applications.
Other Duties
• Performs other duties as assigned by supervisor.
Interpersonal & Technical Skills
• Technologist – Knowledge and interest in the latest test automation, and data management trends with the ability to rapidly learn and apply new skills and tools.
• Collaborative – Works closely with team members and stakeholders to understand needs, gain perspective, and collectively deliver solutions with a shared purpose.
• Enthusiastic – must be high-energy and a passionate advocate for quickly delivering value.
• Adaptive and Inclusive – works with team members to understand pain points and adjust standards, tools, and best practices accordingly.
• Creativity, initiative, and flexibility – tempered by pragmatism, patience, and attention to detail.
• Honest, humble, friendly, and collegial, with a sense of humor.
• Creative problem-solver – Ability to look at solutions in creative and unconventional ways
• Commitment to continuous improvement.
• Accountable – must embody a keen sense of responsibility for the timely completion of tasks, as well as the responsibility to ensure a shared understanding of shared tasks.
• Communicative and social – excellent interpersonal and group facilitation skills, including the ability to work with diverse stakeholders and personality types.
Required Experience
• Bachelor’s in computer science or related field.
• 7+ years of testing experience
• 2+ years of test automation experience
Preferred Experience
• Experience with various testing technologies, for example: Web Driver, Selenium, Protractor, Browserstack, or other testing frameworks
• Knowledge of test development best practices, patterns, and principles.
• Experience working on distributed teams.
• Experience with OOP programming and JavaScript development, a plus
• Experience with SQL, a plus
• Experience with Azure or other Cloud Provider, a plus
Travel Requirements
0-10%
Physical Demands
Normal office environment
About Wolters Kluwer
Founded in 1836, Wolters Kluwer (www.wolterskluwer.com) is a market-leading, global information services company focused on professionals in the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. It enables legal, tax, finance and healthcare professionals to be more efficient and effective by providing information, software and services that deliver vital insights, intelligent tools, and the guidance of subject matter experts.
Headquartered in Alphen aan den Rijn, the Netherlands, Wolters Kluwer is organized around four customer facing global divisions: Legal and Regulatory, Tax and Accounting, Financial and Compliance Services, and Health. The company employs nearly 19,000 professionals around the world and supports customers in more than 150 countries. Wolters Kluwer has operations in 40 plus countries across Europe, North America, Asia Pacific and Latin America.
Equal Employment Opportunity
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Compensation:
Target salary range CA, CT, CO, NY, WA:: $114,100-$159,900
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Show more details...
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posted_at: 4 days agoschedule_type: Full-time
Basic Function The Technical support representative provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools. Essential Duties and responsibilities Handle phone, e-mail, and chat support for moderate
Basic Function The Technical support representative provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools. Essential Duties and responsibilities Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database Identify and document resolution to reoccurring inquiries Cross-train on other products and systems Participate in projects and as well as process improvement initiatives Provide general reports to management as requested Participate in product testing and review as required Secure and keep confidential product and customer data Other Duties Performs other duties as assigned by... supervisor. Please note: This is a HYBRID role - you will be working in the office 2 days per week and working from home 3 days per week. As a Technical Support Representative, you must be able to work a flexible schedule that may include some scheduled evening hours and/or Saturday hours during peak season (January-April). Job Qualifications Education and Experience: Minimum: Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience. Other Knowledge, Skills, Abilities or Certifications: Knowledge of tax, accounting and audit principles, practices and legislation/regulations Computer and internet skills including Microsoft office Service orientation - high commitment to meeting needs of customers and colleagues Strong communication skills both written and verbal Ability to diffuse and provide effective resolution to customer complaints Detail-oriented and able to handle multiple top priorities Ability to function in a fast-paced, collaborative, matrixed team environment Strong work ethic and passion for excellence Ability to work flexible schedule and manage overtime as required to meet objectives Travel requirements Less than 5% of domestic travel Physical Demands Normal office environment The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Wolters Kluwer is looking for a Sales & Business Development Manager for our Business Unit GRC. As the Sales & Business Development Manager of WKFS, you will be responsible for growing the business and increasing its market share in the assigned territory. The successful candidate will have a “hunter” type of profile and a proven background and experience in generating new business opportunities with existing and new accounts. The main goal will
Wolters Kluwer is looking for a Sales & Business Development Manager for our Business Unit GRC. As the Sales & Business Development Manager of WKFS, you will be responsible for growing the business and increasing its market share in the assigned territory. The successful candidate will have a “hunter” type of profile and a proven background and experience in generating new business opportunities with existing and new accounts. The main goal will be to grow the business within the territory, either by onboarding new prospects or by upselling and cross selling into existing accounts. Your responsibilities: Direct responsibility for the identification, contact, qualification and development of new accounts and expanding existing accounts within an established and defined territory Developing and enhancing relationships with key executives at C-level Maintain existing accounts to make sure they are getting the most from our products and services and are positive references Develop... trustful and respectful customer relationships by understanding customer needs and matching company products and services accordingly Answering or arranging for the answer of RFI's and RFP's within stipulated timescales and according to stipulated delivery requirements Working with presales consultants and others as deemed necessary to present in-depth demonstrations Giving company presentations providing clear and detailed positioning of our value proposition and solution offering Developing and promoting product image and awareness Keeping your management informed at all times of the status by making full use of the CRM tool Working to achieve agreed goals Generating and closing deals Qualifications and Skillset: This position requires expertise in managing complex solution sales cycles, and involves working closely with Pre-Sales, Product Management, Legal, Senior Management and other areas of the organisation. Minimum of 5-7 years of progressive Sales experience Constant over-achiever, highly competitive, creative and solutions-oriented. A proven track record in selling complex software solutions to the banking sector. Ideally in the area of Reporting, Risk and Compliance) at the Business Head and C-level. Previous experience in a similar software solutions environment for the banking sector is a must. Excellent understanding of the banking and finance area and of software licensing, gained in either a client or vendor environment. First class new business development skills. Proven talent for making effective cold calls to target companies. Ability to negotiate and to close deals. Strong customer focus and excellent verbal, written and presentation skills. Fluency in English is a must. Strong problem solving skills and strong drive for results – put your ideas into action! Able to take responsibility for managing your own time in an effective and responsible manner and involve others where necessary. Flexibility to travel in pursuit of objectives We offer: Friendly and highly professional teams. Competitive salary. Career and professional growth. Regular performance reviews. Low hierarchy and open communication Location: Milan Possibility of full remote About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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posted_at: 12 days agoschedule_type: Full-timework_from_home: 1
Associate Director External Communications Requires significant specialized depth and/or breadth of expertise and knowledge within the Corporate Affairs/Communications job family group. Provides expertise and recommends improvements to products, processes or services. Solves unique problems that have a broad impact on the business. Leads projects or initiatives across areas with notable risk and... complexity. Assists in the development of functional
Associate Director External Communications Requires significant specialized depth and/or breadth of expertise and knowledge within the Corporate Affairs/Communications job family group. Provides expertise and recommends improvements to products, processes or services. Solves unique problems that have a broad impact on the business. Leads projects or initiatives across areas with notable risk and... complexity. Assists in the development of functional strategy. Leads project teams to achieve milestones and objectives. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and executing on initiatives. Associate Director, External Communications - Wolters Kluwer Tax and Accounting Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. As Associate Director, External Communications for Wolters Kluwer Tax and Accounting, you will be responsible for developing and executing a strategic communications program that drives high visibility and value externally, specifically for the Tax and Accounting (TAA) division. You will serve as a key partner to the divisional executive team, helping them to deliver effective and impactful communications that influence key, targeted external audiences – primarily the media and relevant analysts. As a direct report to the Senior Director, External Communications, you will be tasked with protecting and promoting the company’s reputation, contributing to growth and profitability. Essential Duties & Responsibilities: Provide strategic communications counsel to the executive team as a seasoned, confident external communications professional with an excellent sense of judgment and the ability to earn trust. Develop and execute comprehensive external communications/media relations strategies, plans, and activities in support of the TAA division – and its full range of solutions - including TAA in North America, EMEA and APAC. Manage and develop externally focused communications materials to include but not be limited to: press releases, stand-by statements, news alerts, media briefings, targeted emails to editors/reporters, FAQs, blog and social media posts, bylined articles, and Annual Report material that relates to TAA. Proactively pitch and engage with targeted reporters and media outlets to educate them on the TAA journey and create greater visibility (via attributions) for the division and its business units. Partner closely with the CEO of TAA, the divisional Vice President of Internal Communications, as well as relevant Marketing VPs/Directors/leaders, to ensure alignment with marketing messaging and initiatives. Leverage insights for stories to build external awareness, typically with media/analysts/influencers, ensuring integrated approach with Internal Communications. Build and maintain strategic partnerships with key media outlets, industry publications and other influencers - pitch stories to key publications with a planned and regular cadence. Create media/analyst meeting opportunities for executives and Subject Matter Experts (SMEs), in support of strategic divisional plans and objectives. Define desired outcomes of external communications initiatives, including quantitative and qualitative measures Identify and ensure participation and success in relevant industry recognition programs in close collaboration with divisional Communications VPs. Manage award pitches and relevant analyst rankings nominations. Anticipate important industry trends along with potential issues and implement appropriate actions to both promote and protect the company and its reputation; mitigate any negative news. Monitor media and notify internal stakeholders of time-sensitive issues, events or coverage. Maintain and manage PR review / approval processes and governance; drive continuous improvement of processes, practices and impact of communications and public relations activities. Utilize external PR/Media Monitoring agency partners to ensure the provision of high impact, consistent and effective messaging. Build strong relationships with internal stakeholders (including HR, Internal Communications and Brand) to ensure the sharing of important external communications content that supports the wider business strategy and promotes Wolters Kluwer as a “great place to work.” Minimum Qualifications: BA/BS degree in communications, journalism, English or related field preferred 10 years of communications experience (within a corporate or agency environment) Existing set of strong global media contacts across Tier 1 media, trade publications, and broadcast. Proficient in quickly assessing situations and developing customer messaging and talking points for internal employees Experience with crisis communications, including legal, investor and public relations implications Preferred Qualifications: Superb writing and editing skills and a strong sense of narrative and story-telling Excellent creative thinker, with an ability to quickly comprehend a breadth of information and simplify the communication Ability to verbally relay concepts, goals, project plans to all parties involved in the execution of said plans. Ability to effectively collaborate with cross-functional teams as well as working in long-distance situations. Ability to read and comprehend industry specific documents and/or presentations. Ability to write routine reports and correspondence. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to effectively and efficiently communicate with all levels of management. Other Knowledge, Skills, Abilities or Certifications: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Detail oriented, able to work independently and as a contributor in a team environment. Strong organizational, time management and interpersonal skills. Flexible and responsive to change. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare; tax and accounting; governance, risk and compliance; and legal and regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. For more information, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube. About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Wolters Kluwer Tax & Accounting North America is looking for a Major & Strategic Account Executive (MAR) to join our Research & Learning team in a remote home office! Research and Learning, US (CCHGroup.com) is part of Wolters Kluwer Tax & Accounting, one of the world's leading providers of tax, accounting and audit information, solutions and services to accounting firms, corporate tax and auditing departments, federal and state government agencies,
Wolters Kluwer Tax & Accounting North America is looking for a Major & Strategic Account Executive (MAR) to join our Research & Learning team in a remote home office! Research and Learning, US (CCHGroup.com) is part of Wolters Kluwer Tax & Accounting, one of the world's leading providers of tax, accounting and audit information, solutions and services to accounting firms, corporate tax and auditing departments, federal and state government agencies, universities and libraries. Today, the tax and accounting profession is changing and the regulatory landscape is becoming increasingly complex, making it harder to ensure accuracy and effectiveness for clients. As the pace of that change accelerates, Wolters Kluwer continues to be at the forefront of advancement to ensure that tax and accounting professionals have real-time access to answers to complex questions about tax legislation, case law, tax rates and tax rules. Our key solutions include the CCH® AnswerConnect research platform that... helps streamline workflows, improve accuracy and efficiency, and give users unprecedented access to world-class content; CCH® Account Research Manager®, which provides tax and accounting professionals with all essential guidance they need to stay in compliance with GAAP, GAAS, and SEC rules and regulations; as well as CCH® CPELink, a convenient online self-study resource for tax and accounting professionals to complete their continuing professional education (CPE) requirements. The Major & Strategic Account Executive (MAR) is a senior sales role with TAA Research & Learning, reporting directly to the Divisional Sales Manager. The MAR is responsible for the retention and renewal of a major accounts list within the region (our highest value accounts) and also for the acquisition of new customers. *Ideal candidates may work from a remote home office location anywhere within the Eastern U.S. time zone* ESSENTIAL JOB DUTIES & RESPONSIBILITIES Manages an existing account portfolio of current customers across the region (East Coast) Is responsible for renewing the annual contracts of those existing accounts and for adding new products and services onto the contract Actively prospects a named account list of 150-200 prospect accounts (accounts that do not have a current digital subscription with TAA R&L) Across the current customer list and the prospect list, a Major Account Manager is responsible for managing between 200 and 300 current or prospect accounts, dependent on the size and value of current customer portfolio Develops and executes an annual Business Plan, which will define the strategy for hitting and exceeding an 89.5% retention rate of the beginning inventory (in the customer portfolio) and hitting the annual new sales goals as proscribed in the annual Compensation Plan. Works closely with the Divisional Sales Manager to define the retention and new sales strategy for their portfolio, with a specific focus on the strategy to win the top 25 competitive accounts within the given prospect list JOB QUALIFICATIONS Education: Bachelor's degree in business or a related discipline OR equivalent years of relevant work experience Minimum Experience: 3 or more years of B2B Software/SaaS or subscription-based content sales Preferred experience: 5 or more years of software/SaaS or subscription-based content sales Tax & Accounting industry experience Other Knowledge, Skills, Abilities or Certifications: Strong CRM management skills (Salesforce.com) Strong proficiency with Microsoft Office Suite (Microsoft Excel, PowerPoint, Word, Outlook & Teams) Strong strategic planning skills - ability to analyze regional data and write a major account strategy for portfolio TRAVEL REQUIREMENT Up to 25% - Domestic travel mostly within the immediate region Compensation: Target salary range CA, CT, CO, NY, WA:: $90,700-$126,850 About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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schedule_type: Full-timework_from_home: 1
**This position is remote anywhere in the U.S.** The Customer Success Manager, Lippincott Solutions is responsible for driving the implementation of all Nursing Solutions products into existing and new accounts, ensuring a smooth customer transition from sale to implementation and assisting with training and rollout, working with reps to drive utilization and customer satisfaction and ensure... maximum renewal and retention, and helping to drive new
**This position is remote anywhere in the U.S.** The Customer Success Manager, Lippincott Solutions is responsible for driving the implementation of all Nursing Solutions products into existing and new accounts, ensuring a smooth customer transition from sale to implementation and assisting with training and rollout, working with reps to drive utilization and customer satisfaction and ensure... maximum renewal and retention, and helping to drive new sales and awareness through targeted lead generation programs. Activities include: maintaining, extending, and sharing knowledge of Lippincott Solutions Lippincott, Williams & Wilkins (LWW) products, ensuring optimal on-boarding of new customers; driving increased rates of current customer usage and renewal of Lippincott Solutions products, providing exceptional customer service that maintains or increases current customer satisfaction levels; managing a database of customer contracts; working collaboratively with Field Account Executives to coordinate renewals and general leads, and representing Wolters Kluwer within the industry. Essential Duties and Responsibilities • Maintains, extends, and shares knowledge of Lippincott Solutions products by attending and engaging fully in any available formal or informal training sessions. • Ensures optimal on-boarding of new customers by coordinating set up between customer service and customer to verify product configuration meets customer’s expectations, providing welcome kit and marketing collateral; providing training (e.g., in-person, live meeting, on-line, on-demand) and coordinating technology integration with technology teams as appropriate. • Drives increased rates of current customer usage and renewal of Lippincott Solutions products by managing customer analytics including regular customer usage tracking, reporting, and analysis using Omniture and creating and presenting a monthly report to management on key metrics. • Support sales growth from new and existing customers by participating in targeted, scheduled lead generation campaigns as directed by Sales Manager. This would include phone calls, email campaigns, and the potential of travel to conferences and exhibits. • Provides exceptional customer service that maintains or increases current customer satisfaction levels by surveying customers at regular intervals and working collaboratively and directly with customers and internal resources to deliver solutions that exceed customer expectations and minimize customer impacts. • Will work with Account Executives and Sales Manager to track and monitor upcoming renewals to ensure timely communication and coordination of renewal quoting and contracts. • Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry and technical trends and general business and financial acumen through various sources and initiative; communicating with customers in a compelling and articulate manner in both verbal and written conversations and presentations. Qualifications Education: Degree in Business, Marketing or related discipline preferred; OR, if no degree, 3 years of sales support or customer success experience. Required Experience: minimum 2 years of sales support or customer success experience, including: • Generating, analyzing, and presenting customer usage reports. • Demonstrating proven track record of effective sales and customer service. • Communicating clearly and professionally in person, writing, and by phone. • Previous experience and proficiency hosting web-based meetings using Microsoft Teams, WebEx, or similar. Preferred Experience: 3+ years of sales support of customer success experience, including: • Previous experience preparing project plans for customers a plus. • Working in a multiple-division organization assisting with a variety of customers using multiple products. • Familiarity with the healthcare and/or nursing industry and hospital structure. • Familiarity with on-line products and/or technology systems used in Health Care (i.e., Learning Management System, E.H.R.’s etc.). • B2B Inside Sales Experience or equivalent Customer Success experience. • Customer training experience a plus. Tools: • Microsoft Office Suite; proficiency with Word, Excel, PowerPoint, and Outlook required • Adobe Analytics a plus • Salesforce.com experience a plus Travel: 10 - 20%, primarily domestic About Wolters Kluwer Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer’s market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer reported 2014 annual revenues of €3.7 billion. The group serves customers in over 170 countries, and employs over 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on NYSE Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our products and organization, visit www.wolterskluwer.com, follow @WKHealth or @Wolters_Kluwer on Twitter, like us on Facebook, follow us on LinkedIn, or follow WoltersKluwerComms on YouTube. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. INFORMATION For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771. Compensation: Target salary range CA, CT, CO, NY, WA:: $72,400-$100,200 About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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posted_at: 4 days agoschedule_type: Full-time
Coupa Implementation Specialist General: Work closely to design processes and align with Business Unit Leaders, Subject matter experts, and Information technology teams. Prior experience with integrating Coupa to ERP like SAP Works effectively with multiple teams simultaneously to accomplish and deliver on business and technical release objectives within expected timeframes A strong understanding of Waterfall and Agile methods; stakeholder management;
Coupa Implementation Specialist General: Work closely to design processes and align with Business Unit Leaders, Subject matter experts, and Information technology teams. Prior experience with integrating Coupa to ERP like SAP Works effectively with multiple teams simultaneously to accomplish and deliver on business and technical release objectives within expected timeframes A strong understanding of Waterfall and Agile methods; stakeholder management; program/project management, risk management, and release management Understanding of the Coupa best practices and participate in rolling out the existing template to new business units. Conduct workshops with business stakeholders to demonstrate the functionality, Implement new functionalities to provide added business functions. Anticipate, manage and resolve risks and issues, track progress against milestones, deadlines. The candidate shall report on these items, including dependency information, to key stakeholders Identifies... dependencies/gaps between teams and communicates and drives resolution solutions between those teams Create requirements, user stories, business processes, diagrams to assist in the support, development and/or analysis of a product and/or business process Coupa Configurations: Configuration & Validation Blueprint Framework Global Approval Workflow Requisition to Purchase Orders Supplier Management Content & User Management Invoice Management Role Matrix Contract Management Sourcing Document all configuration elements and Periodic Configuration Demonstration and Peer Review with the other team members/SME to validate adherence to the Blueprint Standards Testing, Change Management & Training: Define business test cases, scripts, plans for business UAT. Executes business (pre-UAT) testing and identifies gaps between the product system solutions and business requirements Facilitate and provide guidance to the business as they conduct their own UAT. Support questions, clarifications, refinement of requirements and final solution Conduct training and knowledge sessions with business stakeholders Timely production of project delivery artifacts; such as Testing Plans, Process Document, Delivery Document, Configuration document, Training Slide Decks, Test Scripts (UAT)to support Business UAT activities, GO Live Checklist, Go-Live Communication Plan Qualifications: Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field 5 years large/global technical project implementation experience (ie., Coupa Admin, development, business systems analysis, technical project management) 3 years Coupa Experience Coupa Certified Coupa Configuration experience in a project setting 5 years of experience in system integrations design/implementation/management and/or product system development/analysis System Integrations Fit/Gap Analysis API Protocol Knowledge Flat File Processing 5 years Procure to Pay, Contract Management, Sourcing experience (technical a/o business) working in the areas of : Procure to Pay, Global Approval Flow, International Procurement Processing, Contract Management, Sourcing, Supplier Management , E-Invoicing Knowledge, PO Liquid Template Knowledge, International Taxation Has excellent written and oral communication skills and interact with purchasing managers and approvers. Workday, SAP, JD Edwards, CXML, API, Flat File integration processing JIRA & Confluence Administration Proficient in Sharepoint, MS Visio About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page
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