Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at Workforce
via LinkedIn
schedule_type: Full-time
What We Offer
At Workforce.com, we believe in looking after our people so that we have the best team...
possible, and build the best product. You will enjoy:
• A competitive compensation package
• Full benefit package including health, vision, dental, STD, LTD, and life insurance
with coverage starting on the first day of employment
• 20 PTO days a year
• 11 paid holidays
• 401k with an employer match
• Vibrant culture, with ample opportunity
What We Offer
At Workforce.com, we believe in looking after our people so that we have the best team...
possible, and build the best product. You will enjoy:
• A competitive compensation package
• Full benefit package including health, vision, dental, STD, LTD, and life insurance
with coverage starting on the first day of employment
• 20 PTO days a year
• 11 paid holidays
• 401k with an employer match
• Vibrant culture, with ample opportunity to engage in a variety of social activities
• Dedicated, ongoing career and personal development with the opportunity to
learn and take on new challenges as we scale
We're looking for a Senior Software Engineer to join our Chicago team.
As a senior software engineer, you will work across our entire product & technology stack to
help us deliver the best product to our thousands of customers worldwide. In doing so, you
will be striving for continuous improvement with the ongoing development of features to
increase the core value proposition of our product with existing customers’ helping cement
our place as a ‘best of breed’ WFM platform.
Our stack is Ruby + Rails / Javascript / PostgreSQL / AWS / Docker / React. As a senior
software engineer we expect you to have deep expertise with at least one component of the
stack. Further training and development will be provided following commencement.
As we shake off the start-up moniker and move well into scale-up territory, there are plenty
of exciting challenges that face us in the near future.
A few of the big problems we’ve tackled recently...
• Rebuilding our mobile app using a new technology and deploying to close to
200k users (while contributing to the state of the art along the way!)
• Scaling our web app to support more than 20k users in a single account, and
decreasing our timeouts by a third
• Refreshing our infrastructure; exploring database sharding & horizontal scaling,
the move to K8s
• Re-architecting our award interpretation service while still performing hundreds
of thousands of accurate calculations a day
About You
• 4+ years experience in software development with a background working for a
Product Or SaaS Company Preferred
• Deep expertise in at least one component of our stack (full-stack knowledge
although ideal, is not expected and can be taught) ; Experience using ruby on rails is required.
• You look to build and automate quality into our tech stack in the areas you know
well e.g. by helping improve tooling
• Strong interpersonal skills to complement established team cohesion and
collaboration
• Adept mentoring ability as a senior providing material feedback on the work of
developers and junior developers to establish what is needed for them to grow.
• No degree or formal qualification required
About Workforce.com
At Workforce.com, we’re on a mission to provide the world’s #1 workforce management
platform for businesses with shift working and employees paid by the hour. Our vision is to
eliminate employment friction for shift and hourly workers, thereby reducing the world’s
unemployment rate. Our main activities are in engineering, marketing, sales, research, and
everything that goes along to support that. We build apps and software that help businesses
manage their scheduling, time & attendance, staffing optimization, employee engagement,
and labor compliance. Since its founding in 2012, Workforce.com has grown to become a
global leader in workforce management software. We service thousands of clients from our
Chicago office and have offices in Australia and London. To learn more about our team and
what we do see the link below: https://workforce.com/
If these challenges sound interesting - reach out to us for a chat!
Workforce.com is proud to be an Equal Employment Opportunity and Affirmative Action
employer. We do not discriminate based upon gender, sexual orientation, marital or civil status,
pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or
gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious
beliefs, age, physical or mental disability, genetic information (including genetic testing and
characteristics), military or veteran status, or any other grounds or characteristic that is
protected under the law.
Powered by JazzHR
zSeetu4jSb Show more details...
At Workforce.com, we believe in looking after our people so that we have the best team...
possible, and build the best product. You will enjoy:
• A competitive compensation package
• Full benefit package including health, vision, dental, STD, LTD, and life insurance
with coverage starting on the first day of employment
• 20 PTO days a year
• 11 paid holidays
• 401k with an employer match
• Vibrant culture, with ample opportunity to engage in a variety of social activities
• Dedicated, ongoing career and personal development with the opportunity to
learn and take on new challenges as we scale
We're looking for a Senior Software Engineer to join our Chicago team.
As a senior software engineer, you will work across our entire product & technology stack to
help us deliver the best product to our thousands of customers worldwide. In doing so, you
will be striving for continuous improvement with the ongoing development of features to
increase the core value proposition of our product with existing customers’ helping cement
our place as a ‘best of breed’ WFM platform.
Our stack is Ruby + Rails / Javascript / PostgreSQL / AWS / Docker / React. As a senior
software engineer we expect you to have deep expertise with at least one component of the
stack. Further training and development will be provided following commencement.
As we shake off the start-up moniker and move well into scale-up territory, there are plenty
of exciting challenges that face us in the near future.
A few of the big problems we’ve tackled recently...
• Rebuilding our mobile app using a new technology and deploying to close to
200k users (while contributing to the state of the art along the way!)
• Scaling our web app to support more than 20k users in a single account, and
decreasing our timeouts by a third
• Refreshing our infrastructure; exploring database sharding & horizontal scaling,
the move to K8s
• Re-architecting our award interpretation service while still performing hundreds
of thousands of accurate calculations a day
About You
• 4+ years experience in software development with a background working for a
Product Or SaaS Company Preferred
• Deep expertise in at least one component of our stack (full-stack knowledge
although ideal, is not expected and can be taught) ; Experience using ruby on rails is required.
• You look to build and automate quality into our tech stack in the areas you know
well e.g. by helping improve tooling
• Strong interpersonal skills to complement established team cohesion and
collaboration
• Adept mentoring ability as a senior providing material feedback on the work of
developers and junior developers to establish what is needed for them to grow.
• No degree or formal qualification required
About Workforce.com
At Workforce.com, we’re on a mission to provide the world’s #1 workforce management
platform for businesses with shift working and employees paid by the hour. Our vision is to
eliminate employment friction for shift and hourly workers, thereby reducing the world’s
unemployment rate. Our main activities are in engineering, marketing, sales, research, and
everything that goes along to support that. We build apps and software that help businesses
manage their scheduling, time & attendance, staffing optimization, employee engagement,
and labor compliance. Since its founding in 2012, Workforce.com has grown to become a
global leader in workforce management software. We service thousands of clients from our
Chicago office and have offices in Australia and London. To learn more about our team and
what we do see the link below: https://workforce.com/
If these challenges sound interesting - reach out to us for a chat!
Workforce.com is proud to be an Equal Employment Opportunity and Affirmative Action
employer. We do not discriminate based upon gender, sexual orientation, marital or civil status,
pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or
gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious
beliefs, age, physical or mental disability, genetic information (including genetic testing and
characteristics), military or veteran status, or any other grounds or characteristic that is
protected under the law.
Powered by JazzHR
zSeetu4jSb Show more details...
via The Chronicle Of Higher Education Jobs
posted_at: 2 days agoschedule_type: Part-time
Workforce Education Instructor
Eastern Kentucky University...
Title: Workforce Education Instructor
Position Type: Part-Time Staff
Search Type: External - minimum 7 days
Department: 43R000 - University Outreach &
Engagement
Division: 5R0000 - Student Success, Opportunity
& Engage
Position Location: Richmond Campus
Driver Classification: Driver
FLSA: Exempt
Schedule Type: Part Time, No Benefits (less than
20 hrs per week)
Hours Per Week:
Workforce Education Instructor
Eastern Kentucky University...
Title: Workforce Education Instructor
Position Type: Part-Time Staff
Search Type: External - minimum 7 days
Department: 43R000 - University Outreach &
Engagement
Division: 5R0000 - Student Success, Opportunity
& Engage
Position Location: Richmond Campus
Driver Classification: Driver
FLSA: Exempt
Schedule Type: Part Time, No Benefits (less than
20 hrs per week)
Hours Per Week: Varied
Additional Schedule Details:
Posted Salary Grade:
Retirement: None
Contact Person: Susan Cornelius
Job Summary/Basic Functions
A Workforce Education Instructor is responsible for instruction,
monitoring, and/or preparing curriculum for business/industry
classes as well as grant programs. A Workforce Education Instructor
is expected to be an expert in their field and will be assigned to
particular program areas accordingly. Classes are taught in
Richmond, Louisville, and throughout an 8-state region, so travel
may be required.
Minimum Qualifications
Education: Bachelor's degree is required.
Experience: One year of experience is required Or,
an equivalent combination of education and experience which
provides the required knowledge, skills, and abilities.
Licensure & Certifications:
Preferred Qualifications:
Master's degree is preferred.
Job Duties:
• 60% - A Workforce Education Instructor is responsible for
instruction based on expertise in their field. - (Essential)
• 20% - A Workforce Education Instructor is responsible for
monitoring class curriculum. - (Essential)
• 20% - A Workforce Education Instructor is responsible for
preparing curriculum for business/industry classes as well as grant
programs. - (Essential)
Sponsorship: Visa sponsorship will be considered
on a case-by-case basis, depending upon the needs of the unit,
available sponsorship budget, and the qualifications of the
candidate.
Funding Source: Institutional
Open Until Filled: Yes
Special Instructions:
AA/EEO Statement
Eastern Kentucky University is an Equal Opportunity/Affirmative
Action employer and educational institution and does not
discriminate on the basis of age (40 and over), race, color,
religion, sex, sexual orientation, gender identity, gender
expression, pregnancy, ethnicity, disability, national origin,
veteran status, or genetic information in the admission to, or
participation in, any educational program or activity (e.g.,
athletics, academics and housing) which it conducts or any
employment policy or practice.
Background Check Statement
Offers of employment are contingent upon satisfactory background
check.
To apply, please visit: https://careers.eku.edu/jobs/workforce-education-instructor-richmond-campus-kentucky-united-states
jeid-c5c4137cb9792c43b7957a64b87c80dc Show more details...
Eastern Kentucky University...
Title: Workforce Education Instructor
Position Type: Part-Time Staff
Search Type: External - minimum 7 days
Department: 43R000 - University Outreach &
Engagement
Division: 5R0000 - Student Success, Opportunity
& Engage
Position Location: Richmond Campus
Driver Classification: Driver
FLSA: Exempt
Schedule Type: Part Time, No Benefits (less than
20 hrs per week)
Hours Per Week: Varied
Additional Schedule Details:
Posted Salary Grade:
Retirement: None
Contact Person: Susan Cornelius
Job Summary/Basic Functions
A Workforce Education Instructor is responsible for instruction,
monitoring, and/or preparing curriculum for business/industry
classes as well as grant programs. A Workforce Education Instructor
is expected to be an expert in their field and will be assigned to
particular program areas accordingly. Classes are taught in
Richmond, Louisville, and throughout an 8-state region, so travel
may be required.
Minimum Qualifications
Education: Bachelor's degree is required.
Experience: One year of experience is required Or,
an equivalent combination of education and experience which
provides the required knowledge, skills, and abilities.
Licensure & Certifications:
Preferred Qualifications:
Master's degree is preferred.
Job Duties:
• 60% - A Workforce Education Instructor is responsible for
instruction based on expertise in their field. - (Essential)
• 20% - A Workforce Education Instructor is responsible for
monitoring class curriculum. - (Essential)
• 20% - A Workforce Education Instructor is responsible for
preparing curriculum for business/industry classes as well as grant
programs. - (Essential)
Sponsorship: Visa sponsorship will be considered
on a case-by-case basis, depending upon the needs of the unit,
available sponsorship budget, and the qualifications of the
candidate.
Funding Source: Institutional
Open Until Filled: Yes
Special Instructions:
AA/EEO Statement
Eastern Kentucky University is an Equal Opportunity/Affirmative
Action employer and educational institution and does not
discriminate on the basis of age (40 and over), race, color,
religion, sex, sexual orientation, gender identity, gender
expression, pregnancy, ethnicity, disability, national origin,
veteran status, or genetic information in the admission to, or
participation in, any educational program or activity (e.g.,
athletics, academics and housing) which it conducts or any
employment policy or practice.
Background Check Statement
Offers of employment are contingent upon satisfactory background
check.
To apply, please visit: https://careers.eku.edu/jobs/workforce-education-instructor-richmond-campus-kentucky-united-states
jeid-c5c4137cb9792c43b7957a64b87c80dc Show more details...
via Indeed
posted_at: 10 hours agoschedule_type: Full-time
Location: Charlotte/Douglas Intl Apt (CLT-TRML)
Additional Locations: None
Requisition ID: 68377...
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career
Location: Charlotte/Douglas Intl Apt (CLT-TRML)
Additional Locations: None
Requisition ID: 68377...
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
• American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
• CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
• Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
• CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
• This job is a member of the Domestic Airports Team within the Customer Experience Division
What you'll do
• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Be a safety advocate: Look for safety concerns and address them as needed
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
• Ability to solve complex staffing issues with minimal oversight
• Strong communicator with all levels of the operation
• Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
• Coordinate assignments for frontline team members to dynamically work flights at gates
• Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
• Being proactive and efficient with time management
• Ability to work extra hours when there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68377 Show more details...
Additional Locations: None
Requisition ID: 68377...
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
• American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
• CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
• Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
• CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
• This job is a member of the Domestic Airports Team within the Customer Experience Division
What you'll do
• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Be a safety advocate: Look for safety concerns and address them as needed
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
• Ability to solve complex staffing issues with minimal oversight
• Strong communicator with all levels of the operation
• Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
• Coordinate assignments for frontline team members to dynamically work flights at gates
• Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
• Being proactive and efficient with time management
• Ability to work extra hours when there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68377 Show more details...
via Indeed
posted_at: 1 day agoschedule_type: Full-time
We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.
Sales Representative, Industrial Workforce... Development
Summary of job contents
The IWD Sales representative
We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.
Sales Representative, Industrial Workforce... Development
Summary of job contents
The IWD Sales representative is responsible to identify, promote, and develop relationships with industry accounts for training solutions in the areas of Industrial automation/maintenance, mechatronics, Industry 4.0, and related areas. The IWD Sales representative works directly with potential industrial customers, promoting and presenting the complete training solutions portfolio that could suit the needs of those industries not only to improve productivity but also to show a clear ROI to the employer based on the investment. This role will work closely with Festo Industrial automation sales, Festo IA Distributors, other Festo colleagues and potential customers in the Educational and Industrial markets to promote and implement the training solutions.
Key accountabilities
• Promote and present skill assessment tools and related training solutions that employers can use to determine and address technical skill gaps within their current workforce.
• Work with the other Product Development roles within Festo Didactic, to specify, promote and present complete training solutions that can be deployed within industrial customers and their education partners to close these skill gap.
• Work with stakeholders throughout the Festo Didactic US to identify and understand the market tendencies or disruptions and being able to react to those changes with the suitable Festo solutions
• Working with sales management and marketing teams, to help develop a complete set of tools to support the promotion and sales of the training solutions.
• Working closely with sales, throughout Festo Automation and Festo Didactic, to assure that the financial results specified within the business plan are met.
• Develop and maintain accounts plans and opportunity management.
• Drive sales of Didactic Training Solutions within the Industrial Sector.
• Collaborate with the Head of IWD team in Mason, OH
Knowledge and Experience
• Market knowledge: Must be knowledgeable about the industrial market and understand the competitive differentiators within this market.
• Technical background: Must have a working knowledge of the technical topics that underly modern industrial manufacturing operations.
• This person must possess the ability to develop and implement a strategic sales plan, manage sales pipeline, and coordinate sales support activities relative to mission of Festo Didactic.
• Partnership capability: Must be able to build and develop partnerships with industrial customers, professional organizations, certifying entities and government agencies for the purpose of understanding, aligning and guiding policy and thought leadership within this market.
• High level customer presentations, market research, coaching and aligning with state and regional educational initiatives.
• Travel: more than 50%
Benefits
Festo Didactic offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Didactic is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, educational assistance and many more.
Festo is an equal opportunity employer. We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Company: Festo Didactic Inc.
Location: Mason, US, 45039
We look forward to your application!
Nearest Major Market: Cincinnati Show more details...
Sales Representative, Industrial Workforce... Development
Summary of job contents
The IWD Sales representative is responsible to identify, promote, and develop relationships with industry accounts for training solutions in the areas of Industrial automation/maintenance, mechatronics, Industry 4.0, and related areas. The IWD Sales representative works directly with potential industrial customers, promoting and presenting the complete training solutions portfolio that could suit the needs of those industries not only to improve productivity but also to show a clear ROI to the employer based on the investment. This role will work closely with Festo Industrial automation sales, Festo IA Distributors, other Festo colleagues and potential customers in the Educational and Industrial markets to promote and implement the training solutions.
Key accountabilities
• Promote and present skill assessment tools and related training solutions that employers can use to determine and address technical skill gaps within their current workforce.
• Work with the other Product Development roles within Festo Didactic, to specify, promote and present complete training solutions that can be deployed within industrial customers and their education partners to close these skill gap.
• Work with stakeholders throughout the Festo Didactic US to identify and understand the market tendencies or disruptions and being able to react to those changes with the suitable Festo solutions
• Working with sales management and marketing teams, to help develop a complete set of tools to support the promotion and sales of the training solutions.
• Working closely with sales, throughout Festo Automation and Festo Didactic, to assure that the financial results specified within the business plan are met.
• Develop and maintain accounts plans and opportunity management.
• Drive sales of Didactic Training Solutions within the Industrial Sector.
• Collaborate with the Head of IWD team in Mason, OH
Knowledge and Experience
• Market knowledge: Must be knowledgeable about the industrial market and understand the competitive differentiators within this market.
• Technical background: Must have a working knowledge of the technical topics that underly modern industrial manufacturing operations.
• This person must possess the ability to develop and implement a strategic sales plan, manage sales pipeline, and coordinate sales support activities relative to mission of Festo Didactic.
• Partnership capability: Must be able to build and develop partnerships with industrial customers, professional organizations, certifying entities and government agencies for the purpose of understanding, aligning and guiding policy and thought leadership within this market.
• High level customer presentations, market research, coaching and aligning with state and regional educational initiatives.
• Travel: more than 50%
Benefits
Festo Didactic offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Didactic is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, educational assistance and many more.
Festo is an equal opportunity employer. We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Company: Festo Didactic Inc.
Location: Mason, US, 45039
We look forward to your application!
Nearest Major Market: Cincinnati Show more details...
via LinkedIn
posted_at: 21 hours agoschedule_type: Part-time
"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Title: C# Dev/.NET Developer Location: Dallas, TX (Onsite) Interview: Video interviews.
Visa: Due to client restrictions only USC candidates may be submitted. (CLIENT IS ONLY ACCEPTING LOCAL CANDIDATES) Client Domain: Semiconductor...
Job Description
3 (or more) years of development experience focused in web applications
"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Title: C# Dev/.NET Developer Location: Dallas, TX (Onsite) Interview: Video interviews.
Visa: Due to client restrictions only USC candidates may be submitted. (CLIENT IS ONLY ACCEPTING LOCAL CANDIDATES) Client Domain: Semiconductor...
Job Description
3 (or more) years of development experience focused in web applications using C Experience with PostgreSQL or other SQL databases, EF core & LINQ. Object-Oriented software development. .NET core 2.2 and ASP.NET Core 3.1 or later. Knowledge of XML and APIs to process/transfer data
Knowledge of source/version control tools such as SVN or Team Foundation
Good understanding of HTTPS, design, and consumption of REST/SOAP services. Experience working with Web Servers; such as Microsoft IIS or NGINX Show more details...
Visa: Due to client restrictions only USC candidates may be submitted. (CLIENT IS ONLY ACCEPTING LOCAL CANDIDATES) Client Domain: Semiconductor...
Job Description
3 (or more) years of development experience focused in web applications using C Experience with PostgreSQL or other SQL databases, EF core & LINQ. Object-Oriented software development. .NET core 2.2 and ASP.NET Core 3.1 or later. Knowledge of XML and APIs to process/transfer data
Knowledge of source/version control tools such as SVN or Team Foundation
Good understanding of HTTPS, design, and consumption of REST/SOAP services. Experience working with Web Servers; such as Microsoft IIS or NGINX Show more details...
via Indeed
posted_at: 7 days agoschedule_type: Full-time
Seeking a cause driven leader ready to support the success of young people who are ready to enter the workforce! The Workforce Development Director is a NEW role to the Crossroads YMCA organization. We are ready to launch a Youth Workforce Development Program in Lake County IN. We are looking for a trailblazer with a passion for working with teens and understands the need for career... development.
POSITION SUMMARY: The Workforce Development Director
Seeking a cause driven leader ready to support the success of young people who are ready to enter the workforce! The Workforce Development Director is a NEW role to the Crossroads YMCA organization. We are ready to launch a Youth Workforce Development Program in Lake County IN. We are looking for a trailblazer with a passion for working with teens and understands the need for career... development.
POSITION SUMMARY: The Workforce Development Director will be responsible for working alongside operational leaders in the development, implementation, and administration of the YMCA Career Development (CDP) teen programs to increase employment and career development opportunities for teens. This position will play a vital role in executing the three components to the program: (1) comprehensive employment training, (2) career coaching, and (3) job placement. The Workforce Development Director will recruit, train, and coach program participants. This position will ensure quality experiences for participants by connecting them to opportunities that complement and enhance their academic, personal, and professional goals. Developing, supporting, and retaining successful strategic community partnerships will be critical to this position as Crossroads YMCA continues to advance the organization in the workforce development and career readiness field.
ESSENTIAL FUNCTIONS:
• Develop and launch a teen program that achieves career readiness and workplace development.
• Provide leadership and set vision for the CDP association wide. This includes setting and communicating quality and fidelity standards, program deadlines, and creating and sharing training/resources.
• Develop and implement an effective evaluation strategy that documents participant success and measures the tangible impact and overall program quality. Work with the Operations, Marketing and Communications departments to share reports in a meaningful way with the YMCA’s constituents, the major philanthropic supporters and association leadership.
• Monitor program quality and fidelity in conjunction with YMCA center staff, community partners, and educators in the respective fields.
• Steward corporate partner/volunteer relationships.
• Ensure that the onboarding and training process is smooth for participants and volunteers. Check-in regularly with participants, volunteers and staff and address issues as they arise.
• Represent Crossroads YMCA in community collaboratives/partnerships/coalitions in our service areas.
• Support program expansion and growth as directed in Crossroads YMCA Strategic Plan.
• Serve as a liaison between the corporate and centers as it relates to grant management and reporting, as well as collecting and reporting outcome and community impact program data for the association as well as individual centers.
• Performs other duties and responsibilities as required.
QUALIFICATIONS:
• Bachelor’s degree in human services, social work, education, or related field.
• Minimum 1 - 2 years’ experience in workforce development or career readiness.
• Certifications required within 30 days of hire: CPR/AED & First Aid
• New Leader Orientation and online training required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision.
• Organized and detail oriented.
• Experience with Microsoft and Google Applications.
• YMCA COMPETENCIES (Team Leader):
The National YMCA Mission:
“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”
Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change/ models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
• Visual, auditory, and verbal ability to communicate effectively.
• Must have high level of alertness, concentration, and initiative.
• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Maintain a neat and professional appearance at all times Show more details...
POSITION SUMMARY: The Workforce Development Director will be responsible for working alongside operational leaders in the development, implementation, and administration of the YMCA Career Development (CDP) teen programs to increase employment and career development opportunities for teens. This position will play a vital role in executing the three components to the program: (1) comprehensive employment training, (2) career coaching, and (3) job placement. The Workforce Development Director will recruit, train, and coach program participants. This position will ensure quality experiences for participants by connecting them to opportunities that complement and enhance their academic, personal, and professional goals. Developing, supporting, and retaining successful strategic community partnerships will be critical to this position as Crossroads YMCA continues to advance the organization in the workforce development and career readiness field.
ESSENTIAL FUNCTIONS:
• Develop and launch a teen program that achieves career readiness and workplace development.
• Provide leadership and set vision for the CDP association wide. This includes setting and communicating quality and fidelity standards, program deadlines, and creating and sharing training/resources.
• Develop and implement an effective evaluation strategy that documents participant success and measures the tangible impact and overall program quality. Work with the Operations, Marketing and Communications departments to share reports in a meaningful way with the YMCA’s constituents, the major philanthropic supporters and association leadership.
• Monitor program quality and fidelity in conjunction with YMCA center staff, community partners, and educators in the respective fields.
• Steward corporate partner/volunteer relationships.
• Ensure that the onboarding and training process is smooth for participants and volunteers. Check-in regularly with participants, volunteers and staff and address issues as they arise.
• Represent Crossroads YMCA in community collaboratives/partnerships/coalitions in our service areas.
• Support program expansion and growth as directed in Crossroads YMCA Strategic Plan.
• Serve as a liaison between the corporate and centers as it relates to grant management and reporting, as well as collecting and reporting outcome and community impact program data for the association as well as individual centers.
• Performs other duties and responsibilities as required.
QUALIFICATIONS:
• Bachelor’s degree in human services, social work, education, or related field.
• Minimum 1 - 2 years’ experience in workforce development or career readiness.
• Certifications required within 30 days of hire: CPR/AED & First Aid
• New Leader Orientation and online training required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision.
• Organized and detail oriented.
• Experience with Microsoft and Google Applications.
• YMCA COMPETENCIES (Team Leader):
The National YMCA Mission:
“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”
Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change/ models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
• Visual, auditory, and verbal ability to communicate effectively.
• Must have high level of alertness, concentration, and initiative.
• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Maintain a neat and professional appearance at all times Show more details...
via HelpWanted.com
posted_at: 1 day agoschedule_type: Full-time
Workforce Management Forecaster
Workforce Management Forecaster...
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you will dig into important data and offer insight to help keep the pulse on the team that delivers a best-in-class experience our customers have come to love and expect.
Better together than apart. This position is on-site, and we are looking for
Workforce Management Forecaster
Workforce Management Forecaster...
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you will dig into important data and offer insight to help keep the pulse on the team that delivers a best-in-class experience our customers have come to love and expect.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities
• Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.
• Evaluate data to relate customer contact demand with order and sales figures and develop long-term forecasts.
• Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.
• Conduct root cause analyses to provide recommendations for WFM forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.
Minimum Requirements
• High school diploma or equivalent. Bachelors degree preferred.
• 2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Strong analytical, communication and problem-solving skills.
Benefits
• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
• First-class fitness center.
• Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline. jobs to learn more Show more details...
Workforce Management Forecaster...
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you will dig into important data and offer insight to help keep the pulse on the team that delivers a best-in-class experience our customers have come to love and expect.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities
• Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.
• Evaluate data to relate customer contact demand with order and sales figures and develop long-term forecasts.
• Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.
• Conduct root cause analyses to provide recommendations for WFM forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.
Minimum Requirements
• High school diploma or equivalent. Bachelors degree preferred.
• 2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Strong analytical, communication and problem-solving skills.
Benefits
• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
• First-class fitness center.
• Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline. jobs to learn more Show more details...
via Salary.com
posted_at: 6 days agoschedule_type: Full-time
JOB SUMMARY
The Mgr, Workforce Traffic is responsible for managing a team of Workforce Management Analysts. The role is accountable for maximizing occupancy and service levels through real-time and Workforce monitoring, analyzing contact volumes and AHT to forecast, managing of staffing to requirements, adjusting to staff requirements (include overtime and voluntary time off), setting primary and... secondary skilling, maintaining staffing line adherence,
JOB SUMMARY
The Mgr, Workforce Traffic is responsible for managing a team of Workforce Management Analysts. The role is accountable for maximizing occupancy and service levels through real-time and Workforce monitoring, analyzing contact volumes and AHT to forecast, managing of staffing to requirements, adjusting to staff requirements (include overtime and voluntary time off), setting primary and... secondary skilling, maintaining staffing line adherence, and coordination of Workforce Management resources for Charter’s virtualized contact centers and vendors.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Review, analyze and assess the Forecasting and Staffing Analysts’ contact and FTE forecasts to insure the forecasts are accurate given recent results, trends in contact volume and AHT, as well as site level staffing attainment.
Update Workforce (interval) contact volume and average handle time for all call types and contact centers based on global forecasts and real-time trends.
Make manual adjustments in eWFM to account for out-of-pattern days, including days after holidays, PPV events, or outages.
Adjust, in eWFM, next day forecasts to reflect the current view of staffing requirements.
Enter updates into the WFM Portal to adjust staffing needs as required.
Negotiate with sites, as necessary, for new staff attainment (including best effort OT and VTO) to maximize service level and occupancy.
Monitor and manage Workforce staffing in internal and outsourced contact centers to ensure balancing of staff requirements (attaining similar OT and VTO goals in pro
Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary time off activities.
Communicate to internal local staffing and outsource centralized teams to identify trends in absenteeism, turnover, and other events impacting staffing availability
Make real time adjustments to staffing forecasts in eWFM, including shrinkage, to provide the most accurate and up-to-date view of staffing forecast to requirements.
Instruct and coordinate optimal Workforce scheduling of team meetings, supervisor coaching sessions, training and other scheduled off-phone (shrinkage) activity.
Monitor real time call statistics schedule adherence and communicate with internal and outsource Workforce Management teams to ensure on-phone and off-phone activity is managed efficiently throughout the day.
Develop and communicate Workforce service level and occupancy analysis to highlight events that cause to miss goal in any contact type. Such analysis should be thorough, self-explanatory, and detailed as to the cause of the miss (location, subscribers impacted, duration, trouble ticket number, posting of an announcement), the quantified impact of the miss (both for the interval(s) and day), and expected time for resolution.
Escalate service level and occupancy miss issues to the necessary Manager, Director or Vice President level, based on time frame and impact.
Interface with internal and external departments when call routing, tool issue anomalies are presented so the impact is fully scoped, the proper escalation paths are followed for timely resolution, staffing adjustments are facilitated and communication paths remain open until resolution is obtained.
Work with the Forecasting and Staffing Analyst to assess and analyze all activities in the post day period, recommend action plans to strengthen results, and monitor the implementation of activities to achieve those results.
Responsible for the specific results for the associated contact type of service level, occupancy, interval staffing forecast accuracy, schedule efficiency, line adherence, and overtime attainment.
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Manage a team of Workforce Management Analysts.
Create a culture of consistency in workforce practices and accountability for performance results.
Work with peers and operational areas to establish and improve processes and procedures.
Maintain a proactive communication environment with each center leadership regarding staffing issues, performance measures and call statistics.
Utilizes scheduling software to determine the proper shift coverage by adjusting center resources to accommodate changes in call volumes, service activity or resource availability at each site.
Interact daily with Call Center site VPs, Directors as well as Technology and Workforce VPs and Directors
Perform other duties as requested by Director/Sr Manager.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize, organize and multi-task effectively
Demonstrated utilization of problem solving techniques
Demonstrated organization and time management skills
Ability to show judgment and initiative and to accomplish job duties
Ability to respond to customer inquiries professionally and efficiently
Ability to communicate with all levels within the company in both oral and written methods in a clear and straightforward manner
Demonstrated ability to supervise and motivate others
Ability to maintain confidentiality
Knowledge of budgeting process
Proficient in PC’s, Microsoft Windows and general intranet navigation.
Proficient in Microsoft Office software applications (including MS Word, Excel, etc.)
Expert knowledge of scheduling and workforce management software (e.g. Aspect eWorkforce Management's tracking module, eTime payroll, and Real Time Adherence Software)
Ability to understand and perform analysis using moderately complex databases
Required Education
Bachelor’s Degree or equivalent combination of education and business experience
Required Related Work Experience and Number of Years
Prior leadership experience - 2
Prior Workforce Management scheduling and forecasting - 5
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2
WORKING CONDITIONS
Office environment CWF505 331867 331867BR Show more details...
The Mgr, Workforce Traffic is responsible for managing a team of Workforce Management Analysts. The role is accountable for maximizing occupancy and service levels through real-time and Workforce monitoring, analyzing contact volumes and AHT to forecast, managing of staffing to requirements, adjusting to staff requirements (include overtime and voluntary time off), setting primary and... secondary skilling, maintaining staffing line adherence, and coordination of Workforce Management resources for Charter’s virtualized contact centers and vendors.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Review, analyze and assess the Forecasting and Staffing Analysts’ contact and FTE forecasts to insure the forecasts are accurate given recent results, trends in contact volume and AHT, as well as site level staffing attainment.
Update Workforce (interval) contact volume and average handle time for all call types and contact centers based on global forecasts and real-time trends.
Make manual adjustments in eWFM to account for out-of-pattern days, including days after holidays, PPV events, or outages.
Adjust, in eWFM, next day forecasts to reflect the current view of staffing requirements.
Enter updates into the WFM Portal to adjust staffing needs as required.
Negotiate with sites, as necessary, for new staff attainment (including best effort OT and VTO) to maximize service level and occupancy.
Monitor and manage Workforce staffing in internal and outsourced contact centers to ensure balancing of staff requirements (attaining similar OT and VTO goals in pro
Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary time off activities.
Communicate to internal local staffing and outsource centralized teams to identify trends in absenteeism, turnover, and other events impacting staffing availability
Make real time adjustments to staffing forecasts in eWFM, including shrinkage, to provide the most accurate and up-to-date view of staffing forecast to requirements.
Instruct and coordinate optimal Workforce scheduling of team meetings, supervisor coaching sessions, training and other scheduled off-phone (shrinkage) activity.
Monitor real time call statistics schedule adherence and communicate with internal and outsource Workforce Management teams to ensure on-phone and off-phone activity is managed efficiently throughout the day.
Develop and communicate Workforce service level and occupancy analysis to highlight events that cause to miss goal in any contact type. Such analysis should be thorough, self-explanatory, and detailed as to the cause of the miss (location, subscribers impacted, duration, trouble ticket number, posting of an announcement), the quantified impact of the miss (both for the interval(s) and day), and expected time for resolution.
Escalate service level and occupancy miss issues to the necessary Manager, Director or Vice President level, based on time frame and impact.
Interface with internal and external departments when call routing, tool issue anomalies are presented so the impact is fully scoped, the proper escalation paths are followed for timely resolution, staffing adjustments are facilitated and communication paths remain open until resolution is obtained.
Work with the Forecasting and Staffing Analyst to assess and analyze all activities in the post day period, recommend action plans to strengthen results, and monitor the implementation of activities to achieve those results.
Responsible for the specific results for the associated contact type of service level, occupancy, interval staffing forecast accuracy, schedule efficiency, line adherence, and overtime attainment.
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Manage a team of Workforce Management Analysts.
Create a culture of consistency in workforce practices and accountability for performance results.
Work with peers and operational areas to establish and improve processes and procedures.
Maintain a proactive communication environment with each center leadership regarding staffing issues, performance measures and call statistics.
Utilizes scheduling software to determine the proper shift coverage by adjusting center resources to accommodate changes in call volumes, service activity or resource availability at each site.
Interact daily with Call Center site VPs, Directors as well as Technology and Workforce VPs and Directors
Perform other duties as requested by Director/Sr Manager.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize, organize and multi-task effectively
Demonstrated utilization of problem solving techniques
Demonstrated organization and time management skills
Ability to show judgment and initiative and to accomplish job duties
Ability to respond to customer inquiries professionally and efficiently
Ability to communicate with all levels within the company in both oral and written methods in a clear and straightforward manner
Demonstrated ability to supervise and motivate others
Ability to maintain confidentiality
Knowledge of budgeting process
Proficient in PC’s, Microsoft Windows and general intranet navigation.
Proficient in Microsoft Office software applications (including MS Word, Excel, etc.)
Expert knowledge of scheduling and workforce management software (e.g. Aspect eWorkforce Management's tracking module, eTime payroll, and Real Time Adherence Software)
Ability to understand and perform analysis using moderately complex databases
Required Education
Bachelor’s Degree or equivalent combination of education and business experience
Required Related Work Experience and Number of Years
Prior leadership experience - 2
Prior Workforce Management scheduling and forecasting - 5
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2
WORKING CONDITIONS
Office environment CWF505 331867 331867BR Show more details...
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Overview:
We are assisting a local distribution facility located in ATLANTA in their search for Order Selectors...
The Selector is responsible for accurate and efficient selection of product in our warehouse. The Selector is also responsible for the proper preparation of shipments to our customers from the warehouse.
Previous experience operating powered warehouse industrial equipment (i.e., forklift, pallet jacks, stock pickers, etc.) preferred.
Overview:
We are assisting a local distribution facility located in ATLANTA in their search for Order Selectors...
The Selector is responsible for accurate and efficient selection of product in our warehouse. The Selector is also responsible for the proper preparation of shipments to our customers from the warehouse.
Previous experience operating powered warehouse industrial equipment (i.e., forklift, pallet jacks, stock pickers, etc.) preferred. This is a COLD STORAGE FACILITY. You MUST be OK working in 35 degrees and below environment. Previous experience a PLUSThe Selector is responsible for accurate and efficient selection of product in our warehouse. The Selector is also responsible for the proper preparation of shipments to our customers from the warehouse.
Responsibilities:
• Pick up proper selecting documents prior to order selection process.
• Select and separate warehouse product by account and stop number as designated by the computer-generated label.
• Match product description with label description.
• Build pallet within the warehouse according to customer guidelines.
• Maintain production standards, while minimizing errors.
• Transport, via stand-up electric pallet jack, the completed orders to appropriate staging area in the warehouse. (see video below)
• Return completed selecting documents to proper collection site per specifications of the Shipping Department in the warehouse.
• Other warehouse duties and special projects as requested.
• Must maintain good attendance.
• Maintain safe work practices in the warehouse.
• Maintain safeguards of confidential warehouse company information.
Qualifications:
• Must have a high school diploma or GED.
• Maintain good attendance.
• Maintain safe work practices in the warehouse.
• Maintain safeguards of confidential warehouse company information.
• Ability to communicate well with internal customers and management.
• Ability to follow safe warehouse working practices, as instructed.
• Ability to efficiently work independent of direct supervision within the warehouse.
2C Workforce Solutions is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 2C also does not automatically exclude an applicant or employee on the basis of prior criminal offenses Show more details...
We are assisting a local distribution facility located in ATLANTA in their search for Order Selectors...
The Selector is responsible for accurate and efficient selection of product in our warehouse. The Selector is also responsible for the proper preparation of shipments to our customers from the warehouse.
Previous experience operating powered warehouse industrial equipment (i.e., forklift, pallet jacks, stock pickers, etc.) preferred. This is a COLD STORAGE FACILITY. You MUST be OK working in 35 degrees and below environment. Previous experience a PLUSThe Selector is responsible for accurate and efficient selection of product in our warehouse. The Selector is also responsible for the proper preparation of shipments to our customers from the warehouse.
Responsibilities:
• Pick up proper selecting documents prior to order selection process.
• Select and separate warehouse product by account and stop number as designated by the computer-generated label.
• Match product description with label description.
• Build pallet within the warehouse according to customer guidelines.
• Maintain production standards, while minimizing errors.
• Transport, via stand-up electric pallet jack, the completed orders to appropriate staging area in the warehouse. (see video below)
• Return completed selecting documents to proper collection site per specifications of the Shipping Department in the warehouse.
• Other warehouse duties and special projects as requested.
• Must maintain good attendance.
• Maintain safe work practices in the warehouse.
• Maintain safeguards of confidential warehouse company information.
Qualifications:
• Must have a high school diploma or GED.
• Maintain good attendance.
• Maintain safe work practices in the warehouse.
• Maintain safeguards of confidential warehouse company information.
• Ability to communicate well with internal customers and management.
• Ability to follow safe warehouse working practices, as instructed.
• Ability to efficiently work independent of direct supervision within the warehouse.
2C Workforce Solutions is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 2C also does not automatically exclude an applicant or employee on the basis of prior criminal offenses Show more details...
via CareerBuilder
posted_at: 4 days agoschedule_type: Full-time
Job Description
Submissions
Order is not locked and is accepting submissions. Sts ID Perm Fac. OrderID gency OrderID Date Class Rate Patient Name re Shift Start End Meal Order Reason O 7041461 412086 07/11/22 to 10/07/22 SLP 73.00 Kings Daughters Comm -R01A01 1 8:00 AM 4:30 PM 30 New Opening Contract Weeks: 13 Guarantee 30 Days:
Job Description
Submissions
Order is not locked and is accepting submissions. Sts ID Perm Fac. OrderID gency OrderID Date Class Rate Patient Name re Shift Start End Meal Order Reason O 7041461 412086 07/11/22 to 10/07/22 SLP 73.00 Kings Daughters Comm -R01A01 1 8:00 AM 4:30 PM 30 New Opening Contract Weeks: 13 Guarantee 30 Days: Show more details...
Submissions
Order is not locked and is accepting submissions. Sts ID Perm Fac. OrderID gency OrderID Date Class Rate Patient Name re Shift Start End Meal Order Reason O 7041461 412086 07/11/22 to 10/07/22 SLP 73.00 Kings Daughters Comm -R01A01 1 8:00 AM 4:30 PM 30 New Opening Contract Weeks: 13 Guarantee 30 Days: Show more details...
Norton safe Web