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Most recent job postings at workhuman
via ZipRecruiter
posted_at: 10 days agoschedule_type: Full-time
Job Description:
The Opportunity...
Workhuman is seeking a proactive, strategic, and collaborative individual to join our team as an Executive Assistant. In this position you will play an integral role in supporting members of our Executive team across a multitude of high visibility and high priority initiatives and day-to-day functions. You will have the opportunity to step into a variety of roles, spanning calendar management, travel facilitation,
Job Description:
The Opportunity...
Workhuman is seeking a proactive, strategic, and collaborative individual to join our team as an Executive Assistant. In this position you will play an integral role in supporting members of our Executive team across a multitude of high visibility and high priority initiatives and day-to-day functions. You will have the opportunity to step into a variety of roles, spanning calendar management, travel facilitation, strategic project management, meeting and event facilitation and planning, and general day-to-day executive support duties. You will have the opportunity to join an EA team that is talented, hardworking, collaborative, and highly regarded, bringing value to Workhuman through acting as a partner to Workhuman's leaders and teams.
Ways you will contribute
• Act as a strategic resource to Workhuman's executive team, proactively anticipating issues that may arise with scheduling, travel, and strategic projects.
• Manage all aspects of meeting scheduling from initial scheduling to ensuring all meetings have a set agenda, relevant materials are distributed to attendees, and meeting access details are set and distributed.
• Contribute to strategic project work
• Proactively manage expenses ensuring submission deadlines are met.
• Manage all domestic and international travel arrangements using Concur software.
• Plan, coordinate, facilitate and at times, lead various meetings, functions and events including quarterly onsites/offsites, team-building events and other ad hoc events/meetings as required.
• Assist with presentation preparation (proofreading, materials distribution, meeting submission deadlines, etc.).
The skills you will bring
• Exceptional organization skills with the ability to successfully manage multiple tasks without sacrificing quality of work.
• Diligent and detail oriented with proven time management abilities.
• Excellent written and oral communication skills with the ability to effectively proofread and edit materials.
• Collaborative mindset with ability to build and maintain positive stakeholder relationships.
• Results-driven.
Achievements
• Demonstrated experience supporting executive leadership in a fast-paced, high-volume environment in a strategic capacity.
• Demonstrated multi-calendar management and travel coordination experience.
• Proven experience handling confidential information appropriately.
• Experience coordinating, facilitating, and monitoring both in-person and virtual meetings and events.
• Proven ability to proofread and edit critical and high visibility materials.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
The Opportunity...
Workhuman is seeking a proactive, strategic, and collaborative individual to join our team as an Executive Assistant. In this position you will play an integral role in supporting members of our Executive team across a multitude of high visibility and high priority initiatives and day-to-day functions. You will have the opportunity to step into a variety of roles, spanning calendar management, travel facilitation, strategic project management, meeting and event facilitation and planning, and general day-to-day executive support duties. You will have the opportunity to join an EA team that is talented, hardworking, collaborative, and highly regarded, bringing value to Workhuman through acting as a partner to Workhuman's leaders and teams.
Ways you will contribute
• Act as a strategic resource to Workhuman's executive team, proactively anticipating issues that may arise with scheduling, travel, and strategic projects.
• Manage all aspects of meeting scheduling from initial scheduling to ensuring all meetings have a set agenda, relevant materials are distributed to attendees, and meeting access details are set and distributed.
• Contribute to strategic project work
• Proactively manage expenses ensuring submission deadlines are met.
• Manage all domestic and international travel arrangements using Concur software.
• Plan, coordinate, facilitate and at times, lead various meetings, functions and events including quarterly onsites/offsites, team-building events and other ad hoc events/meetings as required.
• Assist with presentation preparation (proofreading, materials distribution, meeting submission deadlines, etc.).
The skills you will bring
• Exceptional organization skills with the ability to successfully manage multiple tasks without sacrificing quality of work.
• Diligent and detail oriented with proven time management abilities.
• Excellent written and oral communication skills with the ability to effectively proofread and edit materials.
• Collaborative mindset with ability to build and maintain positive stakeholder relationships.
• Results-driven.
Achievements
• Demonstrated experience supporting executive leadership in a fast-paced, high-volume environment in a strategic capacity.
• Demonstrated multi-calendar management and travel coordination experience.
• Proven experience handling confidential information appropriately.
• Experience coordinating, facilitating, and monitoring both in-person and virtual meetings and events.
• Proven ability to proofread and edit critical and high visibility materials.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
Job Description:
Reporting to the Director of Growth Content, the Sales Enablement Writer is responsible for creating action-oriented email campaigns to engage Workhuman's future customers. The Sales Enablement Writer also tests, analyzes, and reports on the effectiveness to ensure we are always optimizing our messaging. This role will partner with our demand gen and business development teams... while also working creatively and independently to
Job Description:
Reporting to the Director of Growth Content, the Sales Enablement Writer is responsible for creating action-oriented email campaigns to engage Workhuman's future customers. The Sales Enablement Writer also tests, analyzes, and reports on the effectiveness to ensure we are always optimizing our messaging. This role will partner with our demand gen and business development teams... while also working creatively and independently to come up with campaign ideas to keep our messaging and outreach fresh.
Responsibilities:
• Proactively develop email campaigns to better align with the buyer's journey and create, test, and optimize our cadenced email, call, and social outreach, as well as A/B testing to increase the effectiveness of our messaging
• Conduct ongoing, scheduled updates to our core messaging to keep content fresh and relevant.
• Work with sales managers, marketing, demand generation and product managers to keep up to speed on business needs, brand messaging, marketing campaigns and the latest product enhancements. Coordinate with marketing and sales to maintain consistent messaging across emails and phone scripts.
• Conduct audits on our personalized messaging from sales reps to ensure the quality of the content and share findings and recommendations with the team. Manage our inventory of outbound sequences.
• Generate concise weekly, monthly and quarterly reporting on results of campaigns.
• Research the latest trends and gather information on the industries we approach to better understand HR personas and what's most important to them. Understand the nuances of messaging across multiple industries and geographies and bring that into your writing.
Qualifications:
• 2-4 years of experience in a sales, content, copy, or other persuasive writing role.
• Strong persuasive writing skills with a successful track record in writing action-oriented sales copy that produces measurable results.
• Clear and compelling communication style (written and verbal). Exceptional grammar, spelling, and vocabulary.
• Demonstrate strong project and time management skills. Deadline-driven and results-oriented.
• Extremely detail-oriented and organized.
• Creative and takes initiative to bring fresh ideas to the table.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
Reporting to the Director of Growth Content, the Sales Enablement Writer is responsible for creating action-oriented email campaigns to engage Workhuman's future customers. The Sales Enablement Writer also tests, analyzes, and reports on the effectiveness to ensure we are always optimizing our messaging. This role will partner with our demand gen and business development teams... while also working creatively and independently to come up with campaign ideas to keep our messaging and outreach fresh.
Responsibilities:
• Proactively develop email campaigns to better align with the buyer's journey and create, test, and optimize our cadenced email, call, and social outreach, as well as A/B testing to increase the effectiveness of our messaging
• Conduct ongoing, scheduled updates to our core messaging to keep content fresh and relevant.
• Work with sales managers, marketing, demand generation and product managers to keep up to speed on business needs, brand messaging, marketing campaigns and the latest product enhancements. Coordinate with marketing and sales to maintain consistent messaging across emails and phone scripts.
• Conduct audits on our personalized messaging from sales reps to ensure the quality of the content and share findings and recommendations with the team. Manage our inventory of outbound sequences.
• Generate concise weekly, monthly and quarterly reporting on results of campaigns.
• Research the latest trends and gather information on the industries we approach to better understand HR personas and what's most important to them. Understand the nuances of messaging across multiple industries and geographies and bring that into your writing.
Qualifications:
• 2-4 years of experience in a sales, content, copy, or other persuasive writing role.
• Strong persuasive writing skills with a successful track record in writing action-oriented sales copy that produces measurable results.
• Clear and compelling communication style (written and verbal). Exceptional grammar, spelling, and vocabulary.
• Demonstrate strong project and time management skills. Deadline-driven and results-oriented.
• Extremely detail-oriented and organized.
• Creative and takes initiative to bring fresh ideas to the table.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
Job Description:
As a Business Development Representative, you play a vital role in maximizing the attainment of the company's new business and revenue goals. You will be a hunter, at the forefront of the sales team generating, as well as qualifying, all leads including inbound, marketing driven leads as well as those you generate on your own through smart cold calling. You will sell solutions... designed to help clients build the business case for
Job Description:
As a Business Development Representative, you play a vital role in maximizing the attainment of the company's new business and revenue goals. You will be a hunter, at the forefront of the sales team generating, as well as qualifying, all leads including inbound, marketing driven leads as well as those you generate on your own through smart cold calling. You will sell solutions... designed to help clients build the business case for strategic recognition and to benchmark their current programs. Your ultimate goal as a Business Development Representative is to generate qualified meetings for your field sales partners that will result in new clients and revenue for your territory.
The position will report to the Manager, Business Development.
BUSINESS DEVELOPMENT REPRESENTATIVE MISSION:
• Meet or exceed monthly and quarterly quota objectives
• Work collaboratively and efficiently with your Field Sales partners
• Build your territory plan
• Participate in quarterly Regional Sales meetings and Sales conference calls
• Populate and maintain customer records database within Salesforce.com to support opportunity pipeline management
• Identify top prospects, key contacts and effective messages for each accounts to generate interest via telephone
• Immediately contact, qualify and nurture inbound leads generated by marketing activities and website visits
• Assist funnel building by participating in marketing programs as needed (may involve calling prospects to generate interest in events or dinners and attending shows and events)
• Effectively plan your daily and weekly call schedule to ensure all inbound leads are promptly followed up
• Ensure cold calls are timely completed, continuously expanding knowledge of Workhuman® products, messaging, differentiation, industry, and competition
• Maintain a clean, accurate and current record of all activities and account information in Salesforce.com
• Meet or exceed quarterly quota for qualified field sales meetings
ROLE QUALIFICATIONS:
• Positive attitude and energy, with a passion for empowering and motivating people
• Bachelor's degree preferred
• At least 2 years of experience in an Inside Sales role
• Excellent presentation skills; confident with public speaking
• Assertive and creative, demonstrating intellectual curiosity
• Demonstrated success cold calling and penetrating the C-suite
• Prior experience in lead development focused on enterprise selling, preferably in the HR software or services industry
• Excellent communication skills; effective at engaging prospects, instilling confidence, gaining referrals and valuable information to move a sales cycle forward
• Outgoing, highly interpersonal, influential personality
• Strong written communication skills to enable professional, brand building email follow up as needed
• Highly collaborative team player
• Fast learner with the ability to learn new products and messaging quickly
• Excellent time management skills with the ability to multi-task without getting overwhelmed
• Driven and eager to professionally develop and succeed
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
As a Business Development Representative, you play a vital role in maximizing the attainment of the company's new business and revenue goals. You will be a hunter, at the forefront of the sales team generating, as well as qualifying, all leads including inbound, marketing driven leads as well as those you generate on your own through smart cold calling. You will sell solutions... designed to help clients build the business case for strategic recognition and to benchmark their current programs. Your ultimate goal as a Business Development Representative is to generate qualified meetings for your field sales partners that will result in new clients and revenue for your territory.
The position will report to the Manager, Business Development.
BUSINESS DEVELOPMENT REPRESENTATIVE MISSION:
• Meet or exceed monthly and quarterly quota objectives
• Work collaboratively and efficiently with your Field Sales partners
• Build your territory plan
• Participate in quarterly Regional Sales meetings and Sales conference calls
• Populate and maintain customer records database within Salesforce.com to support opportunity pipeline management
• Identify top prospects, key contacts and effective messages for each accounts to generate interest via telephone
• Immediately contact, qualify and nurture inbound leads generated by marketing activities and website visits
• Assist funnel building by participating in marketing programs as needed (may involve calling prospects to generate interest in events or dinners and attending shows and events)
• Effectively plan your daily and weekly call schedule to ensure all inbound leads are promptly followed up
• Ensure cold calls are timely completed, continuously expanding knowledge of Workhuman® products, messaging, differentiation, industry, and competition
• Maintain a clean, accurate and current record of all activities and account information in Salesforce.com
• Meet or exceed quarterly quota for qualified field sales meetings
ROLE QUALIFICATIONS:
• Positive attitude and energy, with a passion for empowering and motivating people
• Bachelor's degree preferred
• At least 2 years of experience in an Inside Sales role
• Excellent presentation skills; confident with public speaking
• Assertive and creative, demonstrating intellectual curiosity
• Demonstrated success cold calling and penetrating the C-suite
• Prior experience in lead development focused on enterprise selling, preferably in the HR software or services industry
• Excellent communication skills; effective at engaging prospects, instilling confidence, gaining referrals and valuable information to move a sales cycle forward
• Outgoing, highly interpersonal, influential personality
• Strong written communication skills to enable professional, brand building email follow up as needed
• Highly collaborative team player
• Fast learner with the ability to learn new products and messaging quickly
• Excellent time management skills with the ability to multi-task without getting overwhelmed
• Driven and eager to professionally develop and succeed
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via ZipRecruiter
posted_at: 5 days agoschedule_type: Full-time
Job Description:
The Senior Systems Specialist - Marketing Technology is responsible for the oversight, maintenance, and evaluation of all Marketing Technology. This work includes, but is not limited to, new/existing vendor relationships, platform ownership, maintenance of the stack overview, and the development and implementation of policies/procedures for Marketing Technology specifically and... as part of the overall company vision.
Key Responsibilities
•
Job Description:
The Senior Systems Specialist - Marketing Technology is responsible for the oversight, maintenance, and evaluation of all Marketing Technology. This work includes, but is not limited to, new/existing vendor relationships, platform ownership, maintenance of the stack overview, and the development and implementation of policies/procedures for Marketing Technology specifically and... as part of the overall company vision.
Key Responsibilities
• Maintain an overall understanding of the Workhuman technology landscape and the tools, integrations, and policies to best assist in the implementation, evaluation, and optimization of all Marketing technology.
• Act as the technical owner of all Marketing technology platforms.
• Maintain all aspects of the Marketing Technology stack, including implementations, integrations, maintenance, and support.
• Manage all Marketing Technology needs in relation to ISO27001/GDPR/CASL/etc.
• Be the Marketing Technology lead all Marketing and Sales technology related RFP's.
• Develop and maintain a Business Continuity plan in conjunction with InfoSec/Enterprise Architecture and participate in regular tabletop testing thereof.
• Provide insight and management of the Marketing Technology overview and capability mapping in conjunction with Enterprise Architecture. (LeanIX).
• Maintain User Access control and usability data across all platforms in conjunction with InfoSec/IT
• Lead quarterly evaluation of all marketing tech for fit, ROI, usage, and compliance with Workhuman policy.
• Evaluation of all new/changing tech in alignment with the Marketing Technology Procurement procedures and all IT/InfoSec/Architecture/Legal requirements.
• Foster technical relationships with other teams/departments as appropriate for achieving Marketing and Sales KPI/goals.
• Work closely with IQ/Data teams to ensure consistent and effective data flow through the Marketing stack and data lake.
• Optimize ROI on Marketing and Sales technology spend.
• Participate in all contract/subscription renewals for all Marketing Technology with a clear focus on optimizing contracts with Procurement Lead.
• Direct any relevant workforce, contractors, agencies, or vendors related to Marketing technology.
Requirements
• 5+ years - Systems Administrator/Helpdesk or equivalent
• 3+ years - Marketing Technology Management
• 8+ years in IT-related role
• Excellent Project Leadership skills
• Strategic Thinking
• Problem Assessment/Solution
• Vendor Management
• Highly focused on quality and process
• Problem solving capability
• Building long-term relationships
• Strong technical background
• Excellent Project Leadership
• People/Relationship Management
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
The Senior Systems Specialist - Marketing Technology is responsible for the oversight, maintenance, and evaluation of all Marketing Technology. This work includes, but is not limited to, new/existing vendor relationships, platform ownership, maintenance of the stack overview, and the development and implementation of policies/procedures for Marketing Technology specifically and... as part of the overall company vision.
Key Responsibilities
• Maintain an overall understanding of the Workhuman technology landscape and the tools, integrations, and policies to best assist in the implementation, evaluation, and optimization of all Marketing technology.
• Act as the technical owner of all Marketing technology platforms.
• Maintain all aspects of the Marketing Technology stack, including implementations, integrations, maintenance, and support.
• Manage all Marketing Technology needs in relation to ISO27001/GDPR/CASL/etc.
• Be the Marketing Technology lead all Marketing and Sales technology related RFP's.
• Develop and maintain a Business Continuity plan in conjunction with InfoSec/Enterprise Architecture and participate in regular tabletop testing thereof.
• Provide insight and management of the Marketing Technology overview and capability mapping in conjunction with Enterprise Architecture. (LeanIX).
• Maintain User Access control and usability data across all platforms in conjunction with InfoSec/IT
• Lead quarterly evaluation of all marketing tech for fit, ROI, usage, and compliance with Workhuman policy.
• Evaluation of all new/changing tech in alignment with the Marketing Technology Procurement procedures and all IT/InfoSec/Architecture/Legal requirements.
• Foster technical relationships with other teams/departments as appropriate for achieving Marketing and Sales KPI/goals.
• Work closely with IQ/Data teams to ensure consistent and effective data flow through the Marketing stack and data lake.
• Optimize ROI on Marketing and Sales technology spend.
• Participate in all contract/subscription renewals for all Marketing Technology with a clear focus on optimizing contracts with Procurement Lead.
• Direct any relevant workforce, contractors, agencies, or vendors related to Marketing technology.
Requirements
• 5+ years - Systems Administrator/Helpdesk or equivalent
• 3+ years - Marketing Technology Management
• 8+ years in IT-related role
• Excellent Project Leadership skills
• Strategic Thinking
• Problem Assessment/Solution
• Vendor Management
• Highly focused on quality and process
• Problem solving capability
• Building long-term relationships
• Strong technical background
• Excellent Project Leadership
• People/Relationship Management
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via Workday
posted_at: 9 days agoschedule_type: Full-timework_from_home: 1
Job Description: Role Summary Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work cross-functionally inside and outside Customer Success to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution as well
Job Description: Role Summary Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work cross-functionally inside and outside Customer Success to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution as well as an exceptional customer experience full of moments of surprise and delight. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers’ defined business objectives and culture needs. The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the... delivery of the customer’s program goals and objectives. Key Responsibilities Professionally manage customer relationships to ensure consistently high satisfaction levels. Continuously deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers. Ensuring every customer within your portfolio renews their contract with Workhuman Positioning and selling Customer Success service offerings to customers Handling overall responsibility for managing the customer relationship Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products Assist in the development of client success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations Identify new opportunities within your customer base, create and implement a plan to bring opportunities to fruition Monitoring and facilitating the customer’s adoption of our solution features and functionality providing Workhuman with an understanding of the customers overall business needs as they relate to our products Ensuring all your customers are positioned as references for the Workhuman prospective customer base Prioritizing and driving resolution on escalated customer issues Demonstrating strategic value to the customer by understanding the customer’s ambition for recognition and effectively guiding and directing each customer to embrace best practice in order to deliver their ambition Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Ensure that we maintain strategic partnerships across these areas of the customer company in order to maximize our “deep roots” within each customer account. Drive incremental revenue within existing customer accounts Effectively manage the on-going customer management after deployment of the recognition solution Lead on-site customer meeting to review all aspects of customer success, often including presentations to a large group of project stakeholders Communicate directly with the customer project team and resources to identify, document, assign and deliver customer specific program requirements Ensure proactive and responsive approach to all aspects of customer success Efficiently manage the customer and internal company resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools Serve in a highly visible, customer-facing role which requires excellent oral and written communication skills. Directly liaise with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business. Efficiently work with the Salesperson on each account benchmarking progress on a quarterly basis, gathering program measurements, tracking, and analyzing the data to ensure achievement of the business goals agreed. Regular reporting on customer specific activities. Maintain a detailed knowledge of Workhuman’s products and services Role Requirements This section provides an opportunity to articulate the core skills required of the role holder including any professional skills. The section should clarify the knowledge required and also sector or discipline specific needed to perform the role successfully. The level of detail & specifics shared here will better support career conversations with people in terms of knowledge they have or what they need to gain/develop to progress. Consider the job levelling evaluation matrix core elements. The next section should be a more bespoke, deep dive of the elements within the matrix. The following sections below to be populated. Knowledge/Experience (Technical or professional information needed to perform role) Exceptional oral and written communication skills required to document and communicate with internal and external resources Ability to work directly with field sales, technical, marketing and operations personnel. Ability to achieve results by effectively communicating with other groups and collating action plans for customers Strong organizational skills with attention to detail required to ensure accuracy and effective execution Demonstrated Project management skills in managing solutions for Fortune 500 customers Ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment Ability to work independently as a self-starter Excellent follow-up skills with great attention to detail Ability and comfort in chairing on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature Ability to effectively communicate specific customer scenarios and use cases to other internal members of the Workhuman teams General understanding of Human Resources industry Prior experience working with SaaS based or enterprise software organizations Executive level presence in representing the customer and Workhuman in meeting settings Skills/Competencies (What are the key skills and behaviours the role holder should display to be successful in this role) Ability to diagnose, articulate and work through complex customer scenarios Strong communication skills with external and internal stakeholders Proactive thinker who can help set clear strategy goals with the customer Strong presentation skills to a larger audience Data driven, with the ability to find stories behind customer program activity High energy and positive “can do’ attitude Ability to travel approximately 30% of the time (once it is practical and approved to do so for customer onsite meetings) Qualifications College Degree or equivalent work experience Minimum 3+ years of Customer Success, Account Management or Relationship management experience with a demonstrated ability to manage complex programs for Fortune 500 customers Proficient in SalesForce.com, Jira and Microsoft Office The Company: At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. When people are recognized and celebrated at work, they thrive - so does business. And for 20-plus years we've made the global technology that brings more humanity to work. We're building more human workplaces for companies across the world by creating cultures of gratitude that see lowered turnover, improved performance, and increased engagement. Our customers are some of the most well-known brands in the world, including LinkedIn, P&G, and Cisco. Innovation. Determination. Imagination. Respect. At Workhuman, these are the values our humans live and breathe each day. And this is what we look for in each unique candidate. With technology and our people, we're creating a better future for the workplace, our communities, and the world. Because without the human, it’s just work
Show more details...
via Built In Boston
schedule_type: Full-time
Job Description:
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for driving the growth and adoption of our Workhuman Cloud products and features universe. In this role, you will work closely with the product, marketing, customer, and research teams to... develop and execute a strategy that maximizes product
Job Description:
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for driving the growth and adoption of our Workhuman Cloud products and features universe. In this role, you will work closely with the product, marketing, customer, and research teams to... develop and execute a strategy that maximizes product success and drives value for our customers.
As the Director of Product Marketing at Workhuman, you will report directly to the SVP, Head of Global Marketing. The Director, Product Marketing is a key contributor leading the part of Marketing team responsible for delivering product marketing strategy and execution for the Workhuman Cloud products solutions and features.
Key Responsibilities
• Developing go-to-market (GTM) strategies for the Workhuman product line including the Workhuman Cloud and the series of solutions & features
• Collaborate with the customer-facing teams to identify what is most needed and most compelling to customers - gather customer feedback, understand pain points, and identify opportunities for product enhancements and feed that insight back into the organization to influence the product strategy, prioritization, and related messaging.
• Collaborate closely with the marketing team to develop and execute go-to-market plans for new product launches, feature releases, and marketing campaigns to the prospect and customer universe.
• Create compelling messaging and positioning that effectively communicates the value and differentiation of our products to target audiences (program owners, end-users, and C-suite decision makers)
• Work closely with product management in early-access, pre-launch, and launch management stages to package the product-release to customers while measuring the impact at each stage of delivery.
• Monitoring, analysing, and reporting on marketing program performance and making recommendations to improve both the product offering itself and related marketing and messaging.
• Identify and socialize key customer needs and unmet growth opportunities through partnerships with Consumer, Product, WHIQ research, or 1st and 3rd party research.
• Working with the external product analysts and Workhuman's media relations team to gain valuable insights and advance Workhuman Cloud products and features coverage.
• Preparing and delivering presentations as a subject matter expert at live events and webinars
• Working with the sales enablement team to develop sales content and ensure the field sales team is equipped to sell -- assisting the field in individual deals and sales strategy to effectively communicate product value propositions.
• Working with the Strategic Consulting and Customer Success Manager teams to ensure product retention and adoption and usage growth within the customer base.
Knowledge/Experience (Technical or professional information needed to perform role)
• Experience (10+ years) in product or product marketing- preferably within a B2B technology, enterprise cloud software solutions. E-Commerce experience a plus
• Experience creating integrated marketing plans to support product launch and expansion efforts that drive customer billings and drive new pipeline.
• Experience with a combination of key aspects of product marketing (e.g., evangelism, analyst relations, content creation, sales, and partner enablement, positioning, etc.
• Experience working with product, customer, and marketing channel owners to shape marketing strategy and drive tactical execution internally and externally.
• Have experience developing a team of direct and indirect reports of varying career levels.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for driving the growth and adoption of our Workhuman Cloud products and features universe. In this role, you will work closely with the product, marketing, customer, and research teams to... develop and execute a strategy that maximizes product success and drives value for our customers.
As the Director of Product Marketing at Workhuman, you will report directly to the SVP, Head of Global Marketing. The Director, Product Marketing is a key contributor leading the part of Marketing team responsible for delivering product marketing strategy and execution for the Workhuman Cloud products solutions and features.
Key Responsibilities
• Developing go-to-market (GTM) strategies for the Workhuman product line including the Workhuman Cloud and the series of solutions & features
• Collaborate with the customer-facing teams to identify what is most needed and most compelling to customers - gather customer feedback, understand pain points, and identify opportunities for product enhancements and feed that insight back into the organization to influence the product strategy, prioritization, and related messaging.
• Collaborate closely with the marketing team to develop and execute go-to-market plans for new product launches, feature releases, and marketing campaigns to the prospect and customer universe.
• Create compelling messaging and positioning that effectively communicates the value and differentiation of our products to target audiences (program owners, end-users, and C-suite decision makers)
• Work closely with product management in early-access, pre-launch, and launch management stages to package the product-release to customers while measuring the impact at each stage of delivery.
• Monitoring, analysing, and reporting on marketing program performance and making recommendations to improve both the product offering itself and related marketing and messaging.
• Identify and socialize key customer needs and unmet growth opportunities through partnerships with Consumer, Product, WHIQ research, or 1st and 3rd party research.
• Working with the external product analysts and Workhuman's media relations team to gain valuable insights and advance Workhuman Cloud products and features coverage.
• Preparing and delivering presentations as a subject matter expert at live events and webinars
• Working with the sales enablement team to develop sales content and ensure the field sales team is equipped to sell -- assisting the field in individual deals and sales strategy to effectively communicate product value propositions.
• Working with the Strategic Consulting and Customer Success Manager teams to ensure product retention and adoption and usage growth within the customer base.
Knowledge/Experience (Technical or professional information needed to perform role)
• Experience (10+ years) in product or product marketing- preferably within a B2B technology, enterprise cloud software solutions. E-Commerce experience a plus
• Experience creating integrated marketing plans to support product launch and expansion efforts that drive customer billings and drive new pipeline.
• Experience with a combination of key aspects of product marketing (e.g., evangelism, analyst relations, content creation, sales, and partner enablement, positioning, etc.
• Experience working with product, customer, and marketing channel owners to shape marketing strategy and drive tactical execution internally and externally.
• Have experience developing a team of direct and indirect reports of varying career levels.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via Salary.com
posted_at: 6 days agoschedule_type: Full-time
Job Description: Role Summary Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work cross-functionally inside and outside Customer Success to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution as well
Job Description: Role Summary Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work cross-functionally inside and outside Customer Success to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution as well as an exceptional customer experience full of moments of surprise and delight. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers’ defined business objectives and culture needs. The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the... delivery of the customer’s program goals and objectives. Key Responsibilities Professionally manage customer relationships to ensure consistently high satisfaction levels. Continuously deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers. Ensuring every customer within your portfolio renews their contract with Workhuman Positioning and selling Customer Success service offerings to customers Handling overall responsibility for managing the customer relationship Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products Assist in the development of client success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations Identify new opportunities within your customer base, create and implement a plan to bring opportunities to fruition Monitoring and facilitating the customer’s adoption of our solution features and functionality providing Workhuman with an understanding of the customers overall business needs as they relate to our products Ensuring all your customers are positioned as references for the Workhuman prospective customer base Prioritizing and driving resolution on escalated customer issues Demonstrating strategic value to the customer by understanding the customer’s ambition for recognition and effectively guiding and directing each customer to embrace best practice in order to deliver their ambition Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Ensure that we maintain strategic partnerships across these areas of the customer company in order to maximize our “deep roots” within each customer account. Drive incremental revenue within existing customer accounts Effectively manage the on-going customer management after deployment of the recognition solution Lead on-site customer meeting to review all aspects of customer success, often including presentations to a large group of project stakeholders Communicate directly with the customer project team and resources to identify, document, assign and deliver customer specific program requirements Ensure proactive and responsive approach to all aspects of customer success Efficiently manage the customer and internal company resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools Serve in a highly visible, customer-facing role which requires excellent oral and written communication skills. Directly liaise with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business. Efficiently work with the Salesperson on each account benchmarking progress on a quarterly basis, gathering program measurements, tracking, and analyzing the data to ensure achievement of the business goals agreed. Regular reporting on customer specific activities. Maintain a detailed knowledge of Workhuman’s products and services Role Requirements This section provides an opportunity to articulate the core skills required of the role holder including any professional skills. The section should clarify the knowledge required and also sector or discipline specific needed to perform the role successfully. The level of detail & specifics shared here will better support career conversations with people in terms of knowledge they have or what they need to gain/develop to progress. Consider the job levelling evaluation matrix core elements. The next section should be a more bespoke, deep dive of the elements within the matrix. The following sections below to be populated. Knowledge/Experience (Technical or professional information needed to perform role) Exceptional oral and written communication skills required to document and communicate with internal and external resources Ability to work directly with field sales, technical, marketing and operations personnel. Ability to achieve results by effectively communicating with other groups and collating action plans for customers Strong organizational skills with attention to detail required to ensure accuracy and effective execution Demonstrated Project management skills in managing solutions for Fortune 500 customers Ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment Ability to work independently as a self-starter Excellent follow-up skills with great attention to detail Ability and comfort in chairing on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature Ability to effectively communicate specific customer scenarios and use cases to other internal members of the Workhuman teams General understanding of Human Resources industry Prior experience working with SaaS based or enterprise software organizations Executive level presence in representing the customer and Workhuman in meeting settings Skills/Competencies (What are the key skills and behaviours the role holder should display to be successful in this role) Ability to diagnose, articulate and work through complex customer scenarios Strong communication skills with external and internal stakeholders Proactive thinker who can help set clear strategy goals with the customer Strong presentation skills to a larger audience Data driven, with the ability to find stories behind customer program activity High energy and positive “can do’ attitude Ability to travel approximately 30% of the time (once it is practical and approved to do so for customer onsite meetings) Qualifications College Degree or equivalent work experience Minimum 3 years of Customer Success, Account Management or Relationship management experience with a demonstrated ability to manage complex programs for Fortune 500 customers Proficient in SalesForce.com, Jira and Microsoft Office The Company: At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. When people are recognized and celebrated at work, they thrive - so does business. And for 20-plus years we've made the global technology that brings more humanity to work. We're building more human workplaces for companies across the world by creating cultures of gratitude that see lowered turnover, improved performance, and increased engagement. Our customers are some of the most well-known brands in the world, including LinkedIn, P&G, and Cisco. Innovation. Determination. Imagination. Respect. At Workhuman, these are the values our humans live and breathe each day. And this is what we look for in each unique candidate. With technology and our people, we're creating a better future for the workplace, our communities, and the world. Because without the human, it’s just work
Show more details...
via Built In Boston
schedule_type: Full-time
Job Description:
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for establishing an intentional, long-term, differentiated, and memorable global brand marketing strategy. You'll set the brand's vision and narrative and lead the development of... comprehensive integrated marketing campaigns that drive brand
Job Description:
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for establishing an intentional, long-term, differentiated, and memorable global brand marketing strategy. You'll set the brand's vision and narrative and lead the development of... comprehensive integrated marketing campaigns that drive brand awareness, customer acquisition, retention, and growth. As the head of brand marketing, you'll be responsible for the growth of our brand, strengthening its equity through awareness, perception, and vendor of choice selection while infusing our differentiated story into experiential events, digital experiences, paid media, content, creative, and more.
You will lead top-level creative agency relationships while working closely on our visual Brand identity, with our internal creative agency and video production studio, corporate communications, product leadership, sales, and customer organizations to create a cohesive brand story that builds urgency in the market for our unique ability to increase employee retention and performance.
As the VP of Global Brand Marketing Strategy at Workhuman, you will report directly to the SVP, Head of Global Marketing, and work cross-functionally to build a world-class purpose-driven global brand with a direct impact on business growth. This leader will be a key member of the Marketing Leadership Team with highly visible throughout the business and in direct communication with the C-suite daily.
Key Responsibilities
As a seasoned and strategic brand strategist, you will work closely with marketing leadership to motivate teams and articulate a positive vision for the future state of the Workhuman brand.
Key Deliverables include:
• Lead the development and execution of a comprehensive brand strategy that aligns with the company's overall business goals and vision
• Develop and manage the brand's messaging and positioning, and ensure consistent messaging across all customer and prospect touchpoints, elevating our brand to C-Suite executives.
• Lead the creative direction for marketing campaigns and content development, including email, social media, website, paid channels, event properties, and other digital channels
• Collaborate with cross-functional teams to develop and execute comprehensive marketing campaigns that drive customer acquisition, retention, and growth.
• Oversee the creation and execution of engaging events, both virtual and in-person, that drive brand consideration, customer engagement, community, and advocacy.
• Oversee the content strategy that generates organic reach and engagement across all customer touchpoints to include video content and SEO programs
• Manage and mentor a team of in-house brand strategists, creatives, and content specialists, paid media experts, and web developers.
• Monitor and analyze the effectiveness of marketing campaigns and events, and adjust strategies as needed to achieve desired acquisition targets and brand health goals.
• Collaborate with key stakeholders across the organization to ensure the brand is consistently represented in all internal and external communications from in-product branding to standardized templates.
• Work closely with event team to build in-person and online experiences that reinforce our core value proposition while increasing the value of Workhuman owned event properties.
• Work with regions to support localization of the brand as needed and develop documentation on region-specific brand strategy elements (EMEA and North America).
• Foster close alignment with regional sales leaders to ensure that our messaging, activities, enablement, and experiences are delivering on primary measure - to create and accelerate revenue opportunities for the business.
Skills/Competencies
• Experience in a corporate marketing leadership role, or similar at a mature, fast-growing, global B2B SaaS company is a critical requirement.
• 15 years of experience in brand strategy/management and consumer research; global experience a plus
• 5+ years of experience leading branding, web, creative design, content, integrated marketing strategies, and global execution
• A strong balance of strategic and business skills, with a high level of intellectual agility and capacity for original thought. Strong business intuition and consumer instincts.
• Strong leadership skills that allow ideas and innovation to thrive in a highly collaborative, high-growth environment with proven ability to build and advance high performing teams.
• Demonstrated expertise in brand strategy development and the ability to operationalize across an organization either directly as it relates to product strategy, marketing, and communications or indirectly through collaboration and influence; B2B and B2C brand experience is a plus.
• Demonstrated experience designing and executing strategic brand campaigns that make an impact on business results and brand perception; ability to synthesize data and competing requests into high priorities that will drive short-term success with an eye towards long-term vision.
• Strong marketing & strategy fundamentals including analytics, GTM strategy, positioning, quant + qual research, storytelling, and media planning.
• Extensive expertise in advertising and creative development supporting ALL marketing channels and content, including digital and broadcast media, web, social media, events, communications, acquisition and growth marketing teams, and thought leadership and related trends.
• Experience managing creative teams with firsthand experience weighing in on creative, and being accountable for the performance of the creative. Proven capabilities in developing highly sophisticated creative marketing and brand solutions.
• Adept at moving between strategy and execution to develop implementation plans that ensure high-quality execution without a pre-existing playbook; including improved processes to manage intake, prioritization, and transparency.
• Ability to proactively manage multiple priorities and teams in a fast-paced, change oriented environment and the ability to think creatively about new ways to scale.
• Experience leading both global in-house marketing and creative teams and external agencies.
• Ability to evaluate and evolve key vendor relationships (e.g., creative, media and research agencies) to ensure strategic impact and high ROI.
• An excellent presenter and communicator (written and verbal) across all levels of the organization.
• Demonstrates a strong work ethic and commitment to results. Operates with complete honesty, integrity and transparency and creates a trusting, collaborative and ethical work environment
• Excellent interpersonal skills. The ability to quickly adapt to, be accepted by and relate with colleagues at all levels. Inclusive versus exclusive; a good team player; open minded to the ideas of others.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
Workhuman is on a relentless pursuit of a more human workplace-for every person on the planet and we're seeking a strategic leader with a bias for action. In this role, you will be responsible for establishing an intentional, long-term, differentiated, and memorable global brand marketing strategy. You'll set the brand's vision and narrative and lead the development of... comprehensive integrated marketing campaigns that drive brand awareness, customer acquisition, retention, and growth. As the head of brand marketing, you'll be responsible for the growth of our brand, strengthening its equity through awareness, perception, and vendor of choice selection while infusing our differentiated story into experiential events, digital experiences, paid media, content, creative, and more.
You will lead top-level creative agency relationships while working closely on our visual Brand identity, with our internal creative agency and video production studio, corporate communications, product leadership, sales, and customer organizations to create a cohesive brand story that builds urgency in the market for our unique ability to increase employee retention and performance.
As the VP of Global Brand Marketing Strategy at Workhuman, you will report directly to the SVP, Head of Global Marketing, and work cross-functionally to build a world-class purpose-driven global brand with a direct impact on business growth. This leader will be a key member of the Marketing Leadership Team with highly visible throughout the business and in direct communication with the C-suite daily.
Key Responsibilities
As a seasoned and strategic brand strategist, you will work closely with marketing leadership to motivate teams and articulate a positive vision for the future state of the Workhuman brand.
Key Deliverables include:
• Lead the development and execution of a comprehensive brand strategy that aligns with the company's overall business goals and vision
• Develop and manage the brand's messaging and positioning, and ensure consistent messaging across all customer and prospect touchpoints, elevating our brand to C-Suite executives.
• Lead the creative direction for marketing campaigns and content development, including email, social media, website, paid channels, event properties, and other digital channels
• Collaborate with cross-functional teams to develop and execute comprehensive marketing campaigns that drive customer acquisition, retention, and growth.
• Oversee the creation and execution of engaging events, both virtual and in-person, that drive brand consideration, customer engagement, community, and advocacy.
• Oversee the content strategy that generates organic reach and engagement across all customer touchpoints to include video content and SEO programs
• Manage and mentor a team of in-house brand strategists, creatives, and content specialists, paid media experts, and web developers.
• Monitor and analyze the effectiveness of marketing campaigns and events, and adjust strategies as needed to achieve desired acquisition targets and brand health goals.
• Collaborate with key stakeholders across the organization to ensure the brand is consistently represented in all internal and external communications from in-product branding to standardized templates.
• Work closely with event team to build in-person and online experiences that reinforce our core value proposition while increasing the value of Workhuman owned event properties.
• Work with regions to support localization of the brand as needed and develop documentation on region-specific brand strategy elements (EMEA and North America).
• Foster close alignment with regional sales leaders to ensure that our messaging, activities, enablement, and experiences are delivering on primary measure - to create and accelerate revenue opportunities for the business.
Skills/Competencies
• Experience in a corporate marketing leadership role, or similar at a mature, fast-growing, global B2B SaaS company is a critical requirement.
• 15 years of experience in brand strategy/management and consumer research; global experience a plus
• 5+ years of experience leading branding, web, creative design, content, integrated marketing strategies, and global execution
• A strong balance of strategic and business skills, with a high level of intellectual agility and capacity for original thought. Strong business intuition and consumer instincts.
• Strong leadership skills that allow ideas and innovation to thrive in a highly collaborative, high-growth environment with proven ability to build and advance high performing teams.
• Demonstrated expertise in brand strategy development and the ability to operationalize across an organization either directly as it relates to product strategy, marketing, and communications or indirectly through collaboration and influence; B2B and B2C brand experience is a plus.
• Demonstrated experience designing and executing strategic brand campaigns that make an impact on business results and brand perception; ability to synthesize data and competing requests into high priorities that will drive short-term success with an eye towards long-term vision.
• Strong marketing & strategy fundamentals including analytics, GTM strategy, positioning, quant + qual research, storytelling, and media planning.
• Extensive expertise in advertising and creative development supporting ALL marketing channels and content, including digital and broadcast media, web, social media, events, communications, acquisition and growth marketing teams, and thought leadership and related trends.
• Experience managing creative teams with firsthand experience weighing in on creative, and being accountable for the performance of the creative. Proven capabilities in developing highly sophisticated creative marketing and brand solutions.
• Adept at moving between strategy and execution to develop implementation plans that ensure high-quality execution without a pre-existing playbook; including improved processes to manage intake, prioritization, and transparency.
• Ability to proactively manage multiple priorities and teams in a fast-paced, change oriented environment and the ability to think creatively about new ways to scale.
• Experience leading both global in-house marketing and creative teams and external agencies.
• Ability to evaluate and evolve key vendor relationships (e.g., creative, media and research agencies) to ensure strategic impact and high ROI.
• An excellent presenter and communicator (written and verbal) across all levels of the organization.
• Demonstrates a strong work ethic and commitment to results. Operates with complete honesty, integrity and transparency and creates a trusting, collaborative and ethical work environment
• Excellent interpersonal skills. The ability to quickly adapt to, be accepted by and relate with colleagues at all levels. Inclusive versus exclusive; a good team player; open minded to the ideas of others.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-time
Job Description:
We're seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Senior Data Analyst to join us at the center of data & strategy within Business Analytics at Workhuman; where we are on a mission to make work more human for millions of people and organizations worldwide through our innovative Employee Recognition platform...
We've experienced incredible growth over the last few years and are
Job Description:
We're seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Senior Data Analyst to join us at the center of data & strategy within Business Analytics at Workhuman; where we are on a mission to make work more human for millions of people and organizations worldwide through our innovative Employee Recognition platform...
We've experienced incredible growth over the last few years and are in the early stages of building a new Strategic Planning function within the organization to help power the next stage of growth and opportunity, with Business Analytics, as a team and competency, being central to our roadmap and overall success.
The ideal candidate will dive deep into the weeds of our data infrastructure, build production-grade data pipelines and self-serve dashboards, analyze trends and surface actionable insights and recommendations. The Senior Data Analyst will partner with a variety of stakeholders across the organization, including business functions (e.g., eCommerce, Marketing, Product), technology teams (e.g., data platform, architecture, product) and data science / AI teams inside of our internal research institute Workhuman iQ, and work across Business Analytics to drive meaningful insights tied to our Strategic Corporate roadmap.
In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and will gain unparalleled experience in building upon our already dynamic and robust analytics function.
Responsibilities:
• In conjunction with cross-functional stakeholders and your manager, jointly generate a point-of-view on how we should view business health & performance for your designated area. Iterate on requirement gathering and dashboard prototyping to maximize the value of insights generated
• Build, own, and maintain a large and complex system of data pipelines, transforming raw data all the way into aggregated tables that feed into dashboards
• Design metrics and production dashboards using data visualization tools to create visibility into company health
• Maintain and iterate on your dashboards to continue to drive increased value through additional business insights
• Evangelize and enable self-serve data access & decision-making with your direct stakeholders
• Monitor business health and deep-dive trends to surface actionable insights & recommendations and then measure results once plans are implemented
• Interface with cross-functional stakeholders to thought partner on data-informed strategic decision-making
Desired skills and experience:
• 4+ years in highly technical business/product-oriented analytics roles within technology organizations
• Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools
• Demonstrated history of building production-grade data pipelines that power dashboards and live technology solutions
• Strong communication & project management skills and a highly collaborative approach to problem-solving
• Ability to simultaneously understand the business while focusing deeply on technological and analytical details
• Strong business intuition with a bias towards action
• BA/BS with a strong academic record, preferably in a quantitative discipline
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
We're seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Senior Data Analyst to join us at the center of data & strategy within Business Analytics at Workhuman; where we are on a mission to make work more human for millions of people and organizations worldwide through our innovative Employee Recognition platform...
We've experienced incredible growth over the last few years and are in the early stages of building a new Strategic Planning function within the organization to help power the next stage of growth and opportunity, with Business Analytics, as a team and competency, being central to our roadmap and overall success.
The ideal candidate will dive deep into the weeds of our data infrastructure, build production-grade data pipelines and self-serve dashboards, analyze trends and surface actionable insights and recommendations. The Senior Data Analyst will partner with a variety of stakeholders across the organization, including business functions (e.g., eCommerce, Marketing, Product), technology teams (e.g., data platform, architecture, product) and data science / AI teams inside of our internal research institute Workhuman iQ, and work across Business Analytics to drive meaningful insights tied to our Strategic Corporate roadmap.
In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and will gain unparalleled experience in building upon our already dynamic and robust analytics function.
Responsibilities:
• In conjunction with cross-functional stakeholders and your manager, jointly generate a point-of-view on how we should view business health & performance for your designated area. Iterate on requirement gathering and dashboard prototyping to maximize the value of insights generated
• Build, own, and maintain a large and complex system of data pipelines, transforming raw data all the way into aggregated tables that feed into dashboards
• Design metrics and production dashboards using data visualization tools to create visibility into company health
• Maintain and iterate on your dashboards to continue to drive increased value through additional business insights
• Evangelize and enable self-serve data access & decision-making with your direct stakeholders
• Monitor business health and deep-dive trends to surface actionable insights & recommendations and then measure results once plans are implemented
• Interface with cross-functional stakeholders to thought partner on data-informed strategic decision-making
Desired skills and experience:
• 4+ years in highly technical business/product-oriented analytics roles within technology organizations
• Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools
• Demonstrated history of building production-grade data pipelines that power dashboards and live technology solutions
• Strong communication & project management skills and a highly collaborative approach to problem-solving
• Ability to simultaneously understand the business while focusing deeply on technological and analytical details
• Strong business intuition with a bias towards action
• BA/BS with a strong academic record, preferably in a quantitative discipline
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
via Built In Boston
posted_at: 29 days agoschedule_type: Full-time
Job Description:
The job
The Customer Education Content Manager plays a key role in driving customers' successful Workhuman® Cloud program adoption by creating highly engaging educational content that meets the needs of all our customers, primarily through self-service channels, ultimately setting them up to successfully unleash the value from their Workhuman® Cloud products...
This role is primarily focused on hands-on content development. In close
Job Description:
The job
The Customer Education Content Manager plays a key role in driving customers' successful Workhuman® Cloud program adoption by creating highly engaging educational content that meets the needs of all our customers, primarily through self-service channels, ultimately setting them up to successfully unleash the value from their Workhuman® Cloud products...
This role is primarily focused on hands-on content development. In close collaboration with the team's communication managers, operational consultants, and designers as well as other departments within Workhuman, including Product, Marketing, and Customer Success, the Customer Education Content Manager creates high-quality, engaging content for current and future customers to support the adoption and ongoing success of our Workhuman Cloud programs.
Do you like brainstorming new, creative ways to communicate both high-level concepts and instructional information? Does the prospect of jumping in front of the camera to explain best practices to customers or voicing over a video exhilarate you? Do you have a knack for finding just the right content delivery mediums to draw people in and keep them engaged in learning? We want to hear from you!
RESPONSIBILITIES
• Execute on a vision for customer education that drives adoption and successful use of Workhuman Cloud products by creating engaging content that conveys Workhuman's thought leadership, research findings, best practices, etc., with an emphasis on online delivery
• Conceptualize, write, and develop easily digestible, creative educational videos, audio, blogs, and other similar materials (presentations, guides, eBooks, infographics, etc.) to ensure engaging learning experiences for our customers
• Expertly manage complex content development projects from start to finish, including stakeholder management, graphic/video production, asset management/version control, technical requirements, content reviews, high-level project briefings, internal socialization/promotion, and customer marketing
• Stay up to date on Workhuman Cloud product enhancements and effectively work related information into our content strategy and existing customer materials.
• Identify ways to educate various customer personas at each stage of the customer journey and create customized learning paths
• Assist in planning and developing content for instructor-led training events and educational customer marketing webinars, and present content to participants
• Support growing customer resource library of educational materials, ensuring content is organized and searchable and assets reflect the latest Workhuman research, thought leadership, product enhancements, and innovative learning and communication approaches
• Monitor and report on effectiveness of customer educational content, ensuring our offering is continuously improving based on customer outcomes and feedback
• Work with internal teams to uncover common customer questions and reduce the need for direct informational inquiries
• Serve as a subject matter expert in content development and learning principles, sharing ideas and expertise to further progressive, innovative thinking in our work that reflects industry trends
• Willing to provide occasional support before or after standard business hours to service global customers
SKILLS AND EXPERIENCE
• Bachelor's degree in communications, English, journalism, marketing, or similar discipline
• 4-7 years content development experience in a marketing or learning/education role, preferably for customer audiences, along with a portfolio of relevant work
• Superior writing and editing skills with proven versatility in developing copy for various mediums, and a clear understanding of how to translate complex data and concepts into compelling yet practical terms
• Ability to use data to inform and continually adjust content management methodology
• Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment
• Understanding of learning applications and authoring tools, learning management systems or digital content delivery tools, and/or instructional design and adult learning theory a plus
• Expert knowledge of Microsoft Office Suite, particularly PowerPoint and Word
• Experience delivering live trainings/presentations and basic understanding of web usability, design, and html is a plus
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
The job
The Customer Education Content Manager plays a key role in driving customers' successful Workhuman® Cloud program adoption by creating highly engaging educational content that meets the needs of all our customers, primarily through self-service channels, ultimately setting them up to successfully unleash the value from their Workhuman® Cloud products...
This role is primarily focused on hands-on content development. In close collaboration with the team's communication managers, operational consultants, and designers as well as other departments within Workhuman, including Product, Marketing, and Customer Success, the Customer Education Content Manager creates high-quality, engaging content for current and future customers to support the adoption and ongoing success of our Workhuman Cloud programs.
Do you like brainstorming new, creative ways to communicate both high-level concepts and instructional information? Does the prospect of jumping in front of the camera to explain best practices to customers or voicing over a video exhilarate you? Do you have a knack for finding just the right content delivery mediums to draw people in and keep them engaged in learning? We want to hear from you!
RESPONSIBILITIES
• Execute on a vision for customer education that drives adoption and successful use of Workhuman Cloud products by creating engaging content that conveys Workhuman's thought leadership, research findings, best practices, etc., with an emphasis on online delivery
• Conceptualize, write, and develop easily digestible, creative educational videos, audio, blogs, and other similar materials (presentations, guides, eBooks, infographics, etc.) to ensure engaging learning experiences for our customers
• Expertly manage complex content development projects from start to finish, including stakeholder management, graphic/video production, asset management/version control, technical requirements, content reviews, high-level project briefings, internal socialization/promotion, and customer marketing
• Stay up to date on Workhuman Cloud product enhancements and effectively work related information into our content strategy and existing customer materials.
• Identify ways to educate various customer personas at each stage of the customer journey and create customized learning paths
• Assist in planning and developing content for instructor-led training events and educational customer marketing webinars, and present content to participants
• Support growing customer resource library of educational materials, ensuring content is organized and searchable and assets reflect the latest Workhuman research, thought leadership, product enhancements, and innovative learning and communication approaches
• Monitor and report on effectiveness of customer educational content, ensuring our offering is continuously improving based on customer outcomes and feedback
• Work with internal teams to uncover common customer questions and reduce the need for direct informational inquiries
• Serve as a subject matter expert in content development and learning principles, sharing ideas and expertise to further progressive, innovative thinking in our work that reflects industry trends
• Willing to provide occasional support before or after standard business hours to service global customers
SKILLS AND EXPERIENCE
• Bachelor's degree in communications, English, journalism, marketing, or similar discipline
• 4-7 years content development experience in a marketing or learning/education role, preferably for customer audiences, along with a portfolio of relevant work
• Superior writing and editing skills with proven versatility in developing copy for various mediums, and a clear understanding of how to translate complex data and concepts into compelling yet practical terms
• Ability to use data to inform and continually adjust content management methodology
• Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment
• Understanding of learning applications and authoring tools, learning management systems or digital content delivery tools, and/or instructional design and adult learning theory a plus
• Expert knowledge of Microsoft Office Suite, particularly PowerPoint and Word
• Experience delivering live trainings/presentations and basic understanding of web usability, design, and html is a plus
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool Show more details...
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