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Newest job postings for wowcareers
via LinkedIn
posted_at: 13 hours agoschedule_type: Full-time
Job Description
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum
Job Description
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum customer support metrics while performing MACD functions.
Let us tell you about the perks!
• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Up to $19.50/hr (Salary may be negotiable based on experience)
• We are currently offering a restricted stock grant!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to those listed below:
• Field inbound calls by customers who want to disconnect services and review package for right size opportunities and use retention offers to retain customer’s business and protect company revenue
• Field inbound calls by customers wishing to downgrade, and/or modify their existing services which include: Transfers, Change of Responsibility, Renewals, etc.
• Place outbound calls to customers who are up for contract renewal to retain their business and ultimately company RGU’s
• Place outbound calls to customers who have recently left WOW for competitive or service issues and attempt to Win them back
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Use independent judgment and discretion to review existing business accounts and determine actions for ongoing retention efforts
• Responsible for independently building relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity as established by the department manager
• Use multiple software systems to track and manage business customers and have exceptional quality on data entry across all systems
• Protect and grow revenue within existing customer base
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or GED required; college education in sales, marketing or business preferred
Experience/Skills Needed
• 1-3 years successful sales experience; in addition, experience in the telecommunications industry and prior B2B sales/service experience is strongly preferred
• Must possess the ability to maintain a high level of confidentiality in dealing with customer information
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Bi-lingual skills are beneficial
• Must have the ability to organize and maintain records of prospects and existing customers
• Must possess the ability to follow a consultative sales approach, and understand/apply the entire sales process
• Must possess excellent communication and presentation skills, and the ability to communicate effectively with a wide range of customers
• Must possess the ability to analyze and solve problems arising through customer interaction
• Strong ability to navigate complex computer systems and effectively use a variety of software and e-mail applications and must be able to use each of these systems simultaneously while staying productive
• Strong ability to effectively and efficiently use a computer (keyboard, mouse, etc.) while interacting with the customer
Computer Skills
• Microsoft 365
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to perform computer functions and operate routine office equipment
• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Dependable attendance and punctuality are required as an essential function of the job
• Frequently required to sit for extended periods of time
Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum customer support metrics while performing MACD functions.
Let us tell you about the perks!
• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Up to $19.50/hr (Salary may be negotiable based on experience)
• We are currently offering a restricted stock grant!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to those listed below:
• Field inbound calls by customers who want to disconnect services and review package for right size opportunities and use retention offers to retain customer’s business and protect company revenue
• Field inbound calls by customers wishing to downgrade, and/or modify their existing services which include: Transfers, Change of Responsibility, Renewals, etc.
• Place outbound calls to customers who are up for contract renewal to retain their business and ultimately company RGU’s
• Place outbound calls to customers who have recently left WOW for competitive or service issues and attempt to Win them back
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Use independent judgment and discretion to review existing business accounts and determine actions for ongoing retention efforts
• Responsible for independently building relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity as established by the department manager
• Use multiple software systems to track and manage business customers and have exceptional quality on data entry across all systems
• Protect and grow revenue within existing customer base
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or GED required; college education in sales, marketing or business preferred
Experience/Skills Needed
• 1-3 years successful sales experience; in addition, experience in the telecommunications industry and prior B2B sales/service experience is strongly preferred
• Must possess the ability to maintain a high level of confidentiality in dealing with customer information
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Bi-lingual skills are beneficial
• Must have the ability to organize and maintain records of prospects and existing customers
• Must possess the ability to follow a consultative sales approach, and understand/apply the entire sales process
• Must possess excellent communication and presentation skills, and the ability to communicate effectively with a wide range of customers
• Must possess the ability to analyze and solve problems arising through customer interaction
• Strong ability to navigate complex computer systems and effectively use a variety of software and e-mail applications and must be able to use each of these systems simultaneously while staying productive
• Strong ability to effectively and efficiently use a computer (keyboard, mouse, etc.) while interacting with the customer
Computer Skills
• Microsoft 365
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to perform computer functions and operate routine office equipment
• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Dependable attendance and punctuality are required as an essential function of the job
• Frequently required to sit for extended periods of time
Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Glassdoor
posted_at: 7 days agoschedule_type: Full-timesalary: 45K–65K a year
WOW! is currently hiring a System Technician!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind
WOW! is currently hiring a System Technician!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind a desk.
Let us tell you about the perks!
· Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
· Quarterly bonuses based on incentive program!
· Receive nationally recognized certifications which upon completion boosts your pay!
· We are currently offering a restricted stock grant of $5,000!
· Medical, dental, and vision insurance
· 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
· Receive a company vehicle, gas card, tools, professional uniform, and PPE!
· Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
· Significant discounts on broadband packages for employees residing in our service areas.
All YOU need is:
· Ability to present technical information to a non-technical audience.
· Accurately measure distances using tapes and other measuring devices.
· Use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater, and TDR.
· Able to prioritize and organize assignments and responsibilities.
· Able to accurately maintain records, logs, reports, work orders, etc.
· Able to read street maps and system design prints.
· Flexibility in your schedule to work evenings/weekends as needed.
· The desire to not be stuck behind a desk.
· Valid driver’s license and driving record that meets our company standards.
What you’ll be doing:
· Troubleshooting and repair problems in HFC networks
· Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
· Perform maintenance, testing and repair on HFC network power supplies.
· Splice and activate fiber optic cables, nodes, transmitters, and receivers.
· Assist in training activities AND Perform plant serviceability surveys.
· Perform emergency fiber restoration.
· Participate in on-call rotation.
· Identify/report all incidents of non-compliance (FCC, NESC, OSHA and WOW standards).
· Assure system security by following company procedures.
· Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
· Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations.
· Provide superior customer service and always maintain professional appearance and behavior.
· Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
· Identify and repair all instances of signal leakage to ensure the system conforms to F.C.C. Cumulative Leakage Index requirements and company standards.
· Complete all tasks to WOW! quality standards.
Physical Demands/Working Conditions:
· You must be able to work outdoors in all types of weather and be able to stand, walk, and work over all types of terrain.
· Ability to work in tight spaces, elevated places (roofs, utility poles), poorly vented areas such as attics, in extreme temperatures, and environments that may have dust, dirt, noise, insects and cleaning solutions.
· Ability to move, crawl, bend, twist, stoop, kneel, crouch, reach, pull, push, and grasp.
· Ability to lift up to 90 pounds to carry tools/equipment.
· Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
· Ability to differentiate between sizes, colors of wires, and work with small components.
· Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
· Ability to use close vision, peripheral vision and adjust focus.
· Physically able to use computer equipment and test equipment.
· Ability to work safely near power lines and electrical equipment.
· Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position.
· Safely operate and drive company vehicles.
Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Compensation package:
• Bonus opportunities
• Employee stock purchase plan
Payment frequency:
• Paid biweekly
Schedule:
• 8 hour shift
• Monday to Friday
Work Location: In person Show more details...
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind a desk.
Let us tell you about the perks!
· Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
· Quarterly bonuses based on incentive program!
· Receive nationally recognized certifications which upon completion boosts your pay!
· We are currently offering a restricted stock grant of $5,000!
· Medical, dental, and vision insurance
· 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
· Receive a company vehicle, gas card, tools, professional uniform, and PPE!
· Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
· Significant discounts on broadband packages for employees residing in our service areas.
All YOU need is:
· Ability to present technical information to a non-technical audience.
· Accurately measure distances using tapes and other measuring devices.
· Use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater, and TDR.
· Able to prioritize and organize assignments and responsibilities.
· Able to accurately maintain records, logs, reports, work orders, etc.
· Able to read street maps and system design prints.
· Flexibility in your schedule to work evenings/weekends as needed.
· The desire to not be stuck behind a desk.
· Valid driver’s license and driving record that meets our company standards.
What you’ll be doing:
· Troubleshooting and repair problems in HFC networks
· Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
· Perform maintenance, testing and repair on HFC network power supplies.
· Splice and activate fiber optic cables, nodes, transmitters, and receivers.
· Assist in training activities AND Perform plant serviceability surveys.
· Perform emergency fiber restoration.
· Participate in on-call rotation.
· Identify/report all incidents of non-compliance (FCC, NESC, OSHA and WOW standards).
· Assure system security by following company procedures.
· Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
· Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations.
· Provide superior customer service and always maintain professional appearance and behavior.
· Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
· Identify and repair all instances of signal leakage to ensure the system conforms to F.C.C. Cumulative Leakage Index requirements and company standards.
· Complete all tasks to WOW! quality standards.
Physical Demands/Working Conditions:
· You must be able to work outdoors in all types of weather and be able to stand, walk, and work over all types of terrain.
· Ability to work in tight spaces, elevated places (roofs, utility poles), poorly vented areas such as attics, in extreme temperatures, and environments that may have dust, dirt, noise, insects and cleaning solutions.
· Ability to move, crawl, bend, twist, stoop, kneel, crouch, reach, pull, push, and grasp.
· Ability to lift up to 90 pounds to carry tools/equipment.
· Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
· Ability to differentiate between sizes, colors of wires, and work with small components.
· Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
· Ability to use close vision, peripheral vision and adjust focus.
· Physically able to use computer equipment and test equipment.
· Ability to work safely near power lines and electrical equipment.
· Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position.
· Safely operate and drive company vehicles.
Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Compensation package:
• Bonus opportunities
• Employee stock purchase plan
Payment frequency:
• Paid biweekly
Schedule:
• 8 hour shift
• Monday to Friday
Work Location: In person Show more details...
via Talent.com
posted_at: 10 days agoschedule_type: Full-time
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-04-28 Show more details...
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-04-28 Show more details...
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