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via LinkedIn
posted_at: 13 hours agoschedule_type: Full-time
Job Description
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum
Job Description
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum customer support metrics while performing MACD functions.
Let us tell you about the perks!
• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Up to $19.50/hr (Salary may be negotiable based on experience)
• We are currently offering a restricted stock grant!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to those listed below:
• Field inbound calls by customers who want to disconnect services and review package for right size opportunities and use retention offers to retain customer’s business and protect company revenue
• Field inbound calls by customers wishing to downgrade, and/or modify their existing services which include: Transfers, Change of Responsibility, Renewals, etc.
• Place outbound calls to customers who are up for contract renewal to retain their business and ultimately company RGU’s
• Place outbound calls to customers who have recently left WOW for competitive or service issues and attempt to Win them back
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Use independent judgment and discretion to review existing business accounts and determine actions for ongoing retention efforts
• Responsible for independently building relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity as established by the department manager
• Use multiple software systems to track and manage business customers and have exceptional quality on data entry across all systems
• Protect and grow revenue within existing customer base
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or GED required; college education in sales, marketing or business preferred
Experience/Skills Needed
• 1-3 years successful sales experience; in addition, experience in the telecommunications industry and prior B2B sales/service experience is strongly preferred
• Must possess the ability to maintain a high level of confidentiality in dealing with customer information
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Bi-lingual skills are beneficial
• Must have the ability to organize and maintain records of prospects and existing customers
• Must possess the ability to follow a consultative sales approach, and understand/apply the entire sales process
• Must possess excellent communication and presentation skills, and the ability to communicate effectively with a wide range of customers
• Must possess the ability to analyze and solve problems arising through customer interaction
• Strong ability to navigate complex computer systems and effectively use a variety of software and e-mail applications and must be able to use each of these systems simultaneously while staying productive
• Strong ability to effectively and efficiently use a computer (keyboard, mouse, etc.) while interacting with the customer
Computer Skills
• Microsoft 365
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to perform computer functions and operate routine office equipment
• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Dependable attendance and punctuality are required as an essential function of the job
• Frequently required to sit for extended periods of time
Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
WOW! is currently hiring a Business Retention Specialist to work from home...
The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services. The Business Retention Specialist will also be responsible for meeting a renewal quota and minimum customer support metrics while performing MACD functions.
Let us tell you about the perks!
• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Up to $19.50/hr (Salary may be negotiable based on experience)
• We are currently offering a restricted stock grant!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to those listed below:
• Field inbound calls by customers who want to disconnect services and review package for right size opportunities and use retention offers to retain customer’s business and protect company revenue
• Field inbound calls by customers wishing to downgrade, and/or modify their existing services which include: Transfers, Change of Responsibility, Renewals, etc.
• Place outbound calls to customers who are up for contract renewal to retain their business and ultimately company RGU’s
• Place outbound calls to customers who have recently left WOW for competitive or service issues and attempt to Win them back
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Use independent judgment and discretion to review existing business accounts and determine actions for ongoing retention efforts
• Responsible for independently building relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity as established by the department manager
• Use multiple software systems to track and manage business customers and have exceptional quality on data entry across all systems
• Protect and grow revenue within existing customer base
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or GED required; college education in sales, marketing or business preferred
Experience/Skills Needed
• 1-3 years successful sales experience; in addition, experience in the telecommunications industry and prior B2B sales/service experience is strongly preferred
• Must possess the ability to maintain a high level of confidentiality in dealing with customer information
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Bi-lingual skills are beneficial
• Must have the ability to organize and maintain records of prospects and existing customers
• Must possess the ability to follow a consultative sales approach, and understand/apply the entire sales process
• Must possess excellent communication and presentation skills, and the ability to communicate effectively with a wide range of customers
• Must possess the ability to analyze and solve problems arising through customer interaction
• Strong ability to navigate complex computer systems and effectively use a variety of software and e-mail applications and must be able to use each of these systems simultaneously while staying productive
• Strong ability to effectively and efficiently use a computer (keyboard, mouse, etc.) while interacting with the customer
Computer Skills
• Microsoft 365
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to perform computer functions and operate routine office equipment
• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Dependable attendance and punctuality are required as an essential function of the job
• Frequently required to sit for extended periods of time
Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Glassdoor
posted_at: 7 days agoschedule_type: Full-timesalary: 45K–65K a year
WOW! is currently hiring a System Technician!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind
WOW! is currently hiring a System Technician!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind a desk.
Let us tell you about the perks!
· Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
· Quarterly bonuses based on incentive program!
· Receive nationally recognized certifications which upon completion boosts your pay!
· We are currently offering a restricted stock grant of $5,000!
· Medical, dental, and vision insurance
· 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
· Receive a company vehicle, gas card, tools, professional uniform, and PPE!
· Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
· Significant discounts on broadband packages for employees residing in our service areas.
All YOU need is:
· Ability to present technical information to a non-technical audience.
· Accurately measure distances using tapes and other measuring devices.
· Use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater, and TDR.
· Able to prioritize and organize assignments and responsibilities.
· Able to accurately maintain records, logs, reports, work orders, etc.
· Able to read street maps and system design prints.
· Flexibility in your schedule to work evenings/weekends as needed.
· The desire to not be stuck behind a desk.
· Valid driver’s license and driving record that meets our company standards.
What you’ll be doing:
· Troubleshooting and repair problems in HFC networks
· Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
· Perform maintenance, testing and repair on HFC network power supplies.
· Splice and activate fiber optic cables, nodes, transmitters, and receivers.
· Assist in training activities AND Perform plant serviceability surveys.
· Perform emergency fiber restoration.
· Participate in on-call rotation.
· Identify/report all incidents of non-compliance (FCC, NESC, OSHA and WOW standards).
· Assure system security by following company procedures.
· Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
· Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations.
· Provide superior customer service and always maintain professional appearance and behavior.
· Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
· Identify and repair all instances of signal leakage to ensure the system conforms to F.C.C. Cumulative Leakage Index requirements and company standards.
· Complete all tasks to WOW! quality standards.
Physical Demands/Working Conditions:
· You must be able to work outdoors in all types of weather and be able to stand, walk, and work over all types of terrain.
· Ability to work in tight spaces, elevated places (roofs, utility poles), poorly vented areas such as attics, in extreme temperatures, and environments that may have dust, dirt, noise, insects and cleaning solutions.
· Ability to move, crawl, bend, twist, stoop, kneel, crouch, reach, pull, push, and grasp.
· Ability to lift up to 90 pounds to carry tools/equipment.
· Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
· Ability to differentiate between sizes, colors of wires, and work with small components.
· Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
· Ability to use close vision, peripheral vision and adjust focus.
· Physically able to use computer equipment and test equipment.
· Ability to work safely near power lines and electrical equipment.
· Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position.
· Safely operate and drive company vehicles.
Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Compensation package:
• Bonus opportunities
• Employee stock purchase plan
Payment frequency:
• Paid biweekly
Schedule:
• 8 hour shift
• Monday to Friday
Work Location: In person Show more details...
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of... working in a great company, without being stuck behind a desk.
Let us tell you about the perks!
· Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!
· Quarterly bonuses based on incentive program!
· Receive nationally recognized certifications which upon completion boosts your pay!
· We are currently offering a restricted stock grant of $5,000!
· Medical, dental, and vision insurance
· 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.
· Receive a company vehicle, gas card, tools, professional uniform, and PPE!
· Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.
· Significant discounts on broadband packages for employees residing in our service areas.
All YOU need is:
· Ability to present technical information to a non-technical audience.
· Accurately measure distances using tapes and other measuring devices.
· Use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater, and TDR.
· Able to prioritize and organize assignments and responsibilities.
· Able to accurately maintain records, logs, reports, work orders, etc.
· Able to read street maps and system design prints.
· Flexibility in your schedule to work evenings/weekends as needed.
· The desire to not be stuck behind a desk.
· Valid driver’s license and driving record that meets our company standards.
What you’ll be doing:
· Troubleshooting and repair problems in HFC networks
· Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
· Perform maintenance, testing and repair on HFC network power supplies.
· Splice and activate fiber optic cables, nodes, transmitters, and receivers.
· Assist in training activities AND Perform plant serviceability surveys.
· Perform emergency fiber restoration.
· Participate in on-call rotation.
· Identify/report all incidents of non-compliance (FCC, NESC, OSHA and WOW standards).
· Assure system security by following company procedures.
· Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
· Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations.
· Provide superior customer service and always maintain professional appearance and behavior.
· Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
· Identify and repair all instances of signal leakage to ensure the system conforms to F.C.C. Cumulative Leakage Index requirements and company standards.
· Complete all tasks to WOW! quality standards.
Physical Demands/Working Conditions:
· You must be able to work outdoors in all types of weather and be able to stand, walk, and work over all types of terrain.
· Ability to work in tight spaces, elevated places (roofs, utility poles), poorly vented areas such as attics, in extreme temperatures, and environments that may have dust, dirt, noise, insects and cleaning solutions.
· Ability to move, crawl, bend, twist, stoop, kneel, crouch, reach, pull, push, and grasp.
· Ability to lift up to 90 pounds to carry tools/equipment.
· Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
· Ability to differentiate between sizes, colors of wires, and work with small components.
· Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
· Ability to use close vision, peripheral vision and adjust focus.
· Physically able to use computer equipment and test equipment.
· Ability to work safely near power lines and electrical equipment.
· Must be able to meet the physical limit requirements of personal protective equipment, aerial life equipment, ladders and/or gaffs that may be used in this position.
· Safely operate and drive company vehicles.
Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Compensation package:
• Bonus opportunities
• Employee stock purchase plan
Payment frequency:
• Paid biweekly
Schedule:
• 8 hour shift
• Monday to Friday
Work Location: In person Show more details...
via Talent.com
posted_at: 10 days agoschedule_type: Full-time
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-04-28 Show more details...
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-04-28 Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-time
WOW! offers a Competitive starting wage Stock Grant Incentives Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement,
WOW! offers a Competitive starting wage Stock Grant Incentives Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
The Residential Field Sales Representative (RFSR) is responsible for growing our residential customer base by selling our full line of internet, video, mobile and phone services in designated Single Family Units (SFU’s). The RFSR will also represent the company at community events and provide competitive intelligence within the market.
Duties and Responsibilities:
Essential duties and responsibilities include the following:
• Reach monthly installation goals by selling internet and additional services to new residential customers within an assigned territory
• Represent WOW! Internet, Cable, and Phone at SFU property events, association meetings and other local events
• Achieve minimum number of expected SFU knocks, contacts, appointments presentations and sales
• Partner with sales leadership, local operations, and marketing teams to collaborate on competitive threats and growth opportunities
• Demonstrate advanced knowledge of company core values, products, & procedures
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma/GED is required. College degree in sales, marketing or business is preferred.
Experience/Skills Needed:
• One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
• Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
• Ability to self-motivate and work independently
• Ability to meet external demands, pressures, strict deadlines, and sales objectives
• Experience building relationships with internal and external customers
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers.
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills.
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
Computer Skills:
Microsoft Office
Google Suite
Sales Rabbit, Spotio or MapAnything
Salesforce
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Required to use hands to type, handle objects and paperwork
• Regularly required to climb, walk, sit and stand for the majority of the workweek
• Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.
• Travel to different markets as needed
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
The Residential Field Sales Representative (RFSR) is responsible for growing our residential customer base by selling our full line of internet, video, mobile and phone services in designated Single Family Units (SFU’s). The RFSR will also represent the company at community events and provide competitive intelligence within the market.
Duties and Responsibilities:
Essential duties and responsibilities include the following:
• Reach monthly installation goals by selling internet and additional services to new residential customers within an assigned territory
• Represent WOW! Internet, Cable, and Phone at SFU property events, association meetings and other local events
• Achieve minimum number of expected SFU knocks, contacts, appointments presentations and sales
• Partner with sales leadership, local operations, and marketing teams to collaborate on competitive threats and growth opportunities
• Demonstrate advanced knowledge of company core values, products, & procedures
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma/GED is required. College degree in sales, marketing or business is preferred.
Experience/Skills Needed:
• One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
• Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
• Ability to self-motivate and work independently
• Ability to meet external demands, pressures, strict deadlines, and sales objectives
• Experience building relationships with internal and external customers
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers.
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills.
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
Computer Skills:
Microsoft Office
Google Suite
Sales Rabbit, Spotio or MapAnything
Salesforce
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Required to use hands to type, handle objects and paperwork
• Regularly required to climb, walk, sit and stand for the majority of the workweek
• Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.
• Travel to different markets as needed
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Glassdoor
posted_at: 22 days agoschedule_type: Full-time
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement,
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
Duties and Responsibilities:
Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Essential duties and responsibilities include but are not limited to those listed below:
• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
Education/Experience:
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Computer Skills:
Basic computer skills are required including internet and email are needed.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
Duties and Responsibilities:
Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Essential duties and responsibilities include but are not limited to those listed below:
• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
Education/Experience:
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Computer Skills:
Basic computer skills are required including internet and email are needed.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Glassdoor
schedule_type: Full-time
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement,
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
Responsible for supervising and coordinating the daily activities of the System Technicians. Sets priorities for the team, assigns tasks, and checks work performance at regular intervals. Establishes, supports, and implements procedures, performance standards, and best practices. Leading team through mentoring, training and development. Striving to achieve optimum network performance providing the ultimate customer experience.
Duties & Responsibilities:
Essential duties and responsibilities include the following:
• Supervises System and Locate technicians to ensure compliance with company guidelines regarding quality and customer service requirements
• Selects and provides training and direction to System Technicians on all maintenance activities, proper work methods, quality standards, safety standards and equipment
• Schedules technicians to maximize coverage meeting network maintenance demands
• Assists Management in assuring that any service issues are promptly resolved
• Maintains accurate time and attendance reporting
• Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
• Reviews FCC technical requirement and maintains records accordingly
• Performs all FCC-related field testing; maintains network at or better than design specifications
• Enforces performance standards and guidelines for Field Operations
• Implements/monitors ongoing work safety programs in compliance with OSHA standards
• Coordinates vehicle preventative and corrective maintenance
• Strives to meet or exceed Key Performance Indicators (KPI’s) as set forth by the company
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
• Assists in the interview/hiring process, coaching, and counseling. Participates in ongoing review process for direct reports and administers discipline consistent with corporate polices.
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• All other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Thorough knowledge of a broadband communication organization, administration, standards, regulations, and rules
• Familiarity with FCC, state PUC and OSHA specifications, regulations, and standards
• Understanding of broadband communication technology, materials and equipment
• Able to develop and justify budgets, cost estimates and work/equipment recommendations
• Understand thoroughly the concept and scope of broadband network plant operations, demand and problems
• Accepts responsibility for independent decisions and works with minimal supervision
• Able to analyze and solve problems with sophisticated test equipment
• Able to prepare company regulatory and industry compliance reports
• Continues education in technological developments and industry standards
• Experience with both Capital and Operational budgeting, preparation and control
• Ability to effectively communicate with customers, management, employees
• Regular, consistent and punctual attendance
• Maintains a professional appearance and appropriate behavior at all times.
Education/Experience:
High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred.
Computer Skills:
GSuite, MSOffice software, Internet and e-mail; technical database software as required.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
• must be able to work nights and weekends, variable schedule(s) as necessary
• regularly required to talk and hear
• regularly required to sit, stand, bend at the knees and waist and walk
• required to use hands to type, handle objects and paperwork
• required to raise his/her arms overhead to work, reach, and carry
• required to use close vision and be able to focus and see colors
• occasionally required to climb
• occasionally required to lift and carry objects up to 30 lbs and ladders up to 75 lbs
• required to be available to support team 24/7 as the need arises
• required to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carrier
• generally works in an indoor office environment but occasionally works out of doors, in all types of weather and on uneven terrain
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
How else can we get you excited to join a company that has won the “Best Places to Work National Award”...
Here’s how:
• Quarterly bonuses based on incentive programs
• We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay
• Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe
You could be a part-owner of WOW!
Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
Responsible for supervising and coordinating the daily activities of the System Technicians. Sets priorities for the team, assigns tasks, and checks work performance at regular intervals. Establishes, supports, and implements procedures, performance standards, and best practices. Leading team through mentoring, training and development. Striving to achieve optimum network performance providing the ultimate customer experience.
Duties & Responsibilities:
Essential duties and responsibilities include the following:
• Supervises System and Locate technicians to ensure compliance with company guidelines regarding quality and customer service requirements
• Selects and provides training and direction to System Technicians on all maintenance activities, proper work methods, quality standards, safety standards and equipment
• Schedules technicians to maximize coverage meeting network maintenance demands
• Assists Management in assuring that any service issues are promptly resolved
• Maintains accurate time and attendance reporting
• Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
• Reviews FCC technical requirement and maintains records accordingly
• Performs all FCC-related field testing; maintains network at or better than design specifications
• Enforces performance standards and guidelines for Field Operations
• Implements/monitors ongoing work safety programs in compliance with OSHA standards
• Coordinates vehicle preventative and corrective maintenance
• Strives to meet or exceed Key Performance Indicators (KPI’s) as set forth by the company
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
• Assists in the interview/hiring process, coaching, and counseling. Participates in ongoing review process for direct reports and administers discipline consistent with corporate polices.
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• All other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Thorough knowledge of a broadband communication organization, administration, standards, regulations, and rules
• Familiarity with FCC, state PUC and OSHA specifications, regulations, and standards
• Understanding of broadband communication technology, materials and equipment
• Able to develop and justify budgets, cost estimates and work/equipment recommendations
• Understand thoroughly the concept and scope of broadband network plant operations, demand and problems
• Accepts responsibility for independent decisions and works with minimal supervision
• Able to analyze and solve problems with sophisticated test equipment
• Able to prepare company regulatory and industry compliance reports
• Continues education in technological developments and industry standards
• Experience with both Capital and Operational budgeting, preparation and control
• Ability to effectively communicate with customers, management, employees
• Regular, consistent and punctual attendance
• Maintains a professional appearance and appropriate behavior at all times.
Education/Experience:
High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred.
Computer Skills:
GSuite, MSOffice software, Internet and e-mail; technical database software as required.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
• must be able to work nights and weekends, variable schedule(s) as necessary
• regularly required to talk and hear
• regularly required to sit, stand, bend at the knees and waist and walk
• required to use hands to type, handle objects and paperwork
• required to raise his/her arms overhead to work, reach, and carry
• required to use close vision and be able to focus and see colors
• occasionally required to climb
• occasionally required to lift and carry objects up to 30 lbs and ladders up to 75 lbs
• required to be available to support team 24/7 as the need arises
• required to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carrier
• generally works in an indoor office environment but occasionally works out of doors, in all types of weather and on uneven terrain
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Salary.com
schedule_type: Full-time
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION
WOW! is hiring Residential Field Sales Representatives in Huntsville, AL !
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Exceeds company-established homes passed objectives, prospects, closing standards, and bundling objectives.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-02-01 Show more details...
If you are looking for an exciting career opportunity with a great company, apply today...
We offer :
• Highly Competitive compensation with 1st year compensation averaging $87,300!
• $4,000 Sign on Bonus AND a restricted stock grant of $5,000!
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with a company match
• Tuition reimbursement
POSITION SUMMARY
Make the most of your outgoing personality, drive to succeed, and desire to not be stuck behind a desk by joining our Residential Sales team.
Residential Field Sales Representatives are responsible for direct sales to residential customers of high-speed broadband services.
JOB RESPONSIBILITIES
• Sells WOW! High Speed Broadband Services and bundled services to a residential customer in serviceable areas
• Drives to assigned area for purposes of knocking doors of non-WOW! customers identified by routing sheets.
• Describes and demonstrates the features, benefits, and value of WOW! product offerings, services, and billing procedures in the field.
• Exceeds company-established homes passed objectives, prospects, closing standards, and bundling objectives.
• Schedules customer installations in compliance with company policies and procedures.
• Identifies special wiring or hardware needs to ensure timely and efficient installations for our customers.
• Participates in the development and implementation of the business strategy.
• Completes sales order forms, documents, and reports as required in a timely manner.
• Effectively manage and prioritize schedule to consistently meet or exceed department sales standards.
• Works independently to achieve daily, weekly, and monthly expectations and takes feedback from leadership and team to sharpen skills and efficiencies.
• Performs other duties as assigned
JOB QUALIFICATIONS
• High school diploma or equivalent preferred
• Ability to articulate and communicate to internal and external customers
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills
• Ability to meet strict deadlines
• Must be highly organized, flexible, detail-oriented and able to multitask under pressure
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Ability to work on personal initiative and meet strict deadlines and sales objectives
• Ability to self-motivate
• Ability to meet external demands, pressures and times scales
WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment.
We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values.
Are you ready to join our team and culture?
For immediate consideration, apply today!
Last updated : 2024-02-01 Show more details...
via Glassdoor
posted_at: 14 days agoschedule_type: Full-time
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field... Services with WOW! allows you all the benefits of working
WOW! offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field... Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
The Residential Field Sales Representative (RFSR) is responsible for growing our residential customer base by selling our full line of internet, video, mobile and phone services in designated Single Family Units (SFU’s). The RFSR will also represent the company at community events and provide competitive intelligence within the market.
Duties and Responsibilities:
Essential duties and responsibilities include the following:
• Reach monthly installation goals by selling internet and additional services to new residential customers within an assigned territory
• Represent WOW! Internet, Cable, and Phone at SFU property events, association meetings and other local events
• Achieve minimum number of expected SFU knocks, contacts, appointments presentations and sales
• Partner with sales leadership, local operations, and marketing teams to collaborate on competitive threats and growth opportunities
• Demonstrate advanced knowledge of company core values, products, & procedures
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma/GED is required. College degree in sales, marketing or business is preferred.
Experience/Skills Needed:
• One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
• Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
• Ability to self-motivate and work independently
• Ability to meet external demands, pressures, strict deadlines, and sales objectives
• Experience building relationships with internal and external customers
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers.
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills.
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Computer Skills:
Microsoft Office
Google Suite
Sales Rabbit, Spotio or MapAnything
Salesforce
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Required to use hands to type, handle objects and paperwork
• Regularly required to climb, walk, sit and stand for the majority of the workweek
• Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.
• Travel to different markets as needed
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field... Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.
What you can expect from working at WOW!
• An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability
• A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.
• The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!
• Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.
• Enjoy what you do and work with customers to make an impact in their lives.
Summary:
The Residential Field Sales Representative (RFSR) is responsible for growing our residential customer base by selling our full line of internet, video, mobile and phone services in designated Single Family Units (SFU’s). The RFSR will also represent the company at community events and provide competitive intelligence within the market.
Duties and Responsibilities:
Essential duties and responsibilities include the following:
• Reach monthly installation goals by selling internet and additional services to new residential customers within an assigned territory
• Represent WOW! Internet, Cable, and Phone at SFU property events, association meetings and other local events
• Achieve minimum number of expected SFU knocks, contacts, appointments presentations and sales
• Partner with sales leadership, local operations, and marketing teams to collaborate on competitive threats and growth opportunities
• Demonstrate advanced knowledge of company core values, products, & procedures
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma/GED is required. College degree in sales, marketing or business is preferred.
Experience/Skills Needed:
• One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
• Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
• Ability to self-motivate and work independently
• Ability to meet external demands, pressures, strict deadlines, and sales objectives
• Experience building relationships with internal and external customers
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers.
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills.
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
• Computer Skills:
Microsoft Office
Google Suite
Sales Rabbit, Spotio or MapAnything
Salesforce
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Required to use hands to type, handle objects and paperwork
• Regularly required to climb, walk, sit and stand for the majority of the workweek
• Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.
• Travel to different markets as needed
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Glassdoor
posted_at: 26 days agoschedule_type: Full-time
Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process
Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
Education/Experience:
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Computer Skills:
Basic computer skills are required including internet and email are needed.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
Education/Experience:
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Computer Skills:
Basic computer skills are required including internet and email are needed.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
via Salary.com
posted_at: 15 days agoschedule_type: Full-time
Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Ensures timely completion of daily assigned installations – calls in completion
Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Ensures timely completion of daily assigned installations – calls in completion status in a timely manner
• Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices
• Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work
• Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable
• Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
• Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
• Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer’s computer for modem service
• Installs various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cables
• Understands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipment
• Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
• Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
• Trouble-shoots service affecting problems at the service drop level
• Promotes WOW! services and seeks sales & upgrade opportunities as opportunities arise
• Special projects as may be assigned by the Supervisor
• Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.
• Coordinates with other WOW! technical departments
• Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 3 years of CATV/telco installation experience with commercial applications
• Strong knowledge of wall fishing and commercial construction practices
• Troubleshooting techniques a plus
• Excellent written, oral communications skills
• Must be detail oriented and a well-organized individual
• Must be self-motivated with a strong work ethic and professional attitude
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of technical experience in the broadband and telephony communication field preferred.
Computer Skills:
MSOffice software skills are preferred; Internet and email are required; able to install, set up and configure personal computers with a variety of operating systems
Working Conditions/Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires and cables
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• Must be able to climb poles/ladders and work from elevated heights
• Able to work flexible hours as required, including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
Duties and Responsibilities...
Essential duties and responsibilities include but are not limited to those listed below:
• Ensures timely completion of daily assigned installations – calls in completion status in a timely manner
• Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices
• Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work
• Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable
• Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
• Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
• Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer’s computer for modem service
• Installs various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cables
• Understands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipment
• Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
• Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
• Trouble-shoots service affecting problems at the service drop level
• Promotes WOW! services and seeks sales & upgrade opportunities as opportunities arise
• Special projects as may be assigned by the Supervisor
• Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.
• Coordinates with other WOW! technical departments
• Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 3 years of CATV/telco installation experience with commercial applications
• Strong knowledge of wall fishing and commercial construction practices
• Troubleshooting techniques a plus
• Excellent written, oral communications skills
• Must be detail oriented and a well-organized individual
• Must be self-motivated with a strong work ethic and professional attitude
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of technical experience in the broadband and telephony communication field preferred.
Computer Skills:
MSOffice software skills are preferred; Internet and email are required; able to install, set up and configure personal computers with a variety of operating systems
Working Conditions/Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires and cables
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• Must be able to climb poles/ladders and work from elevated heights
• Able to work flexible hours as required, including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Show more details...
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